Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Edgardo Sarino Henderson, NV

The Choice Home Warranty gave us a good Door Garage repairman from Pioneer and gave him $45.00 as required. Very competent and efficient. Thank you

5 years ago

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Kristen Fratt Mesquite, NV

Setting up a new account with a new vendor like Choice was worth it because the individual we talked to was helpful, knowledgeable, and patient.

5 years ago

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Daniel Mayes Midwest, WY

This company takes forever to get things worked on I had a product on the 9th month of 2020 and they just came to my house to work on the product on 3-4 of 2021 a previous product that I had worked on they only gave me $400 on and the total price to replace one like it like what they recommend in their paperwork was almost $1,000 I paid 900 and something to have it replaced

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 8th, 2021

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Laraine Grande Staten Island, NY

Answers your appointment requests quickly. No so sure about the coverage issues: My dishwasher door isn't covered! Thought you need the door to work properly in order to use the dishwasher.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 8th, 2021

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Ann Lisle, IL

As of today 3/6/21, I have not been contacted in regards to approval of a new water heater. I called early Thursday 3/4/21 to report the leaking, no hot water problem. Was told by technician that the earliest he could be back would be Monday or Tuesday do to the fact that Choice Home Warranty has not gotten back to him before he left and the the place they purchase the heater is not open on Saturday or Sunday. Disappointed at this point of the service from Choice Home. Technician was very helpful. Explain in detail everything.

5 years ago

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BJ Shelton Norcross, GA

The technician that came out to the house was phenomenal. He was super nice and professional. The coverage is deceitful. They claim their coverage is for "normal wear and tear" but when my unit had a problem because of a leaky coil caused by the deterioration of the coil (which the technician told me happens to every coil over time (sounds like normal wear and tear to me), but hey I guess if they actually paid their claims they wouldn't be in business making money.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 8th, 2021

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Bob Duber ,

This is my renewal, talked to Matt great low pressure salesman also got a warranty on a house i am selling, and telling my sister about my experience

5 years ago

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Nick Stein Evanston, IL

For this latest service call things went well. The contractor communicated and followed through to complete the repair work needed.

5 years ago

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Alix Matos ,

My first claim was denied for ductwork, so I am disappointed that ductwork is included in the contract, I've been paying for my policy for several months, and the claim was denied. Don't say something is covered when it isn't. I paid $85 for the contractor to come out and I don't know why the claim was denied. From the email I received, I thought it was going to be covered so I was surprised when the contractor said it was denied.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you.

Mar. 4th, 2021

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Steve Port Saint Lucie, FL

Not worth the money, totally dependent on the quality of the vendors chw uses. I've had a problem with each claim I have made. Denied on first claim said not covered. Second claim after 2 weeks vendor never showed up. When a different tech showed up said he only just started working on appliances. Last claim vendor never fixed problem and I'm having trouble getting them to come back. Stay away.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 4th, 2021

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Lovita Redd Conyers, GA

I like how easy it was to request service/file a claim. The communication from the company was immediate upon making the request.

5 years ago

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RW Houston, TX

I filed the claim and within two hours an appointment was scheduled. The technician was professional and courteous and did a great job. Thanks!

5 years ago

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p Benajam Bluffton, SC

I had to find my own technician. I paid $85 to appliance repair and then find out that CW cancelled the order. So I had to file another claim because they could not find another technician to come out to service my dryer. I was told that I would be reimbursed the $85. So I found a new company to come and service the dryer. I pod $95 for them to diagnose dryer issue. Sent in work order which was approved. So now I have to call and get my original $85 back and I need to pay when the 2nd service technician comes to repair dryer. So I am out approximately $350. Not very happy.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate /your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 1st, 2021

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Richard groth Kittanning, PA

Very informative and completely assured of coverage details. Offer was great and will be able to review with forwarding email confirmations

5 years ago

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missmiller23 Hyattsville, MD

Response time is quick. They don’t give me any problems. I like their service, better than other home warranty companies I’ve had in the past.

5 years ago Edited May 24, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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COLEEN FLOBERG Eudora, KS

We had a heat pump issue, clearly covered per contract. The technician hired by CHW stated they do not know how to work on heat pumps, but knew the unit needed to be replaced. CHW denied, then it worked, then it went out again& CHW told us to hire our own technician, we did so, they gave reasons why it needed to be replaced. Denied, told us to get another opinion (at our expense, of course), we did, denied. We asked for a review, denied BY THE SAME PERSIN WHO DENIED THE CLAIM IN THE FIRST PLACE! Poor customer service, rudeness, lack of integrity & honesty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Ivette Rivera ,

Claim to repair heating system was declined due to corrosion. I was in presence when technician was taking pictures and assessing the problem. There is no corrosion in my system. I called the technician and asked him if he had seen any rust or corrosion and he said he did not see any corrosion. I’m wondering if Choice is trying to not cover a claim...

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2021

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SJP St Louis, MO

If I could have rated Choice with negative 5 stars I would have. Had simple plumbing issue. Instead of snaking (which a plumber I hired on my own did and it rectified the problem), the agent they sent only offered ripping out a wall to access a pipe. Was in my home for about 5 minutes, did zero work but I had to pay the $65 service fee. Choice would not refund or offer any other option. They are definitely not customer centric. Save your money and frustration. Go elsewhere!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Feb. 24th, 2021

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Arllene Gastonia, NC

They do a excellent job in taking care of your claims and send out very professional and polite people to take care of whatever needs fixed bikes

5 years ago

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Yahya Jordan23 Wesley Chapel, FL

Bunch of Liars, sent a tech who didn't do anything , just looked for 20 min and when I came out he was like " What is going on " LOL, what you mean what's going on , you should know what's going on , not met telling you . Then the same company setup another dispatch because they admitted that it was a mistake and need to check . Finally the company they sent confirmed it's not Rust issue, they still sent me an email saying that they don't cover due to Rust issue. unbelievable

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 22nd, 2021

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Vernicia Winn Covington, GA

It has not been a great one. I have have had to have them replace items and the value that they want to pay is ridiculous. When sold the sales man have you thinking that you have made the best decision going with them but in the long run I not truly satisfied.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 22nd, 2021

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Francesco Avon Park, FL

I am pleased with the response time. I had another home warranty, which had terrible service. I am so glad the I selected Choice Warranty

5 years ago Edited September 14, 2021

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Robert Coles Hackensack, NJ

My Hot water heater went out on 2/14/21. A plumber responded on 2/15/21 and told me my Hot Water Heater was shot! He took numerous pictures! I received an email saying a replacement was approved on 2/16/21. I have heard nothing since and today is 2/18/21! Meanwhile 5 days no hot water in middle of winter and a baby in the house! I called PSE&G, they offered to replace at a very reasonable price in 1-2 days! This my first time with choice and my experience is not so good!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 22nd, 2021

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Richard Matton Barrington, RI

Sales are too agressive, they don't explain all the cost. and I feelthat the basic contract is overpriced. I was not informed of the 25% increase in the basic service fee. I feel cheated.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 22nd, 2021

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J Q Columbus, OH

Avoid: They cover one claim then nothing after that. They sent an appliance service guy to handle a plumbing leak. He didn't know what he was doing. I had our building engineer look at it and he said it's a leak in the hot water line that runs under our bathroom tile. My policy says it covers leaks, but Choice Home Warranty said the leak isn't covered. No wonder they have law suits coming after them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 22nd, 2021

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Teresa Forrest Columbia, SC

Quick response and scheduled appointment. Technician was knowledgeable and helpful - took the time to answer all my questions.

5 years ago

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Raymond Tick Wentzville, MO

Quick response to set up service call, but service company was terrible at responding and then problem wasn't covered. Do not ever use Door Solutions Inc.

5 years ago

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Mary Holmes Mesa, AZ

office staff friendly & professional; tech sent to my home professional and knowledgable;would recommend to anyone. thank you very much.

5 years ago

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REBECCA DE LA GUARDIA Katy, TX

I being a member for about 3 years claim are being take care on time no problems 3 to 4 weeks to resolve problem if they are not able to fix it

5 years ago

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Terry Anthony Augusta, GA

Their service representative are very knowledgeable and polite. He fix the problem , and said if anything happens just let him know. Much RESPECT!!!!

5 years ago

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Ed Colon Mt. Pleasant, SC

Tech was right on time. He was polite and knowledgeable. He was able to recommend best practices and correct the situation.

5 years ago

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Barbara J Bowman ,

My customer service experience has been phenomenal. The service representatives understood my problem and immediately worked to settle it.

5 years ago

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mohammad Cincinnati, OH

Punctuality and understanding The way treating the customers The timing between exchange of words. the politeness of the employees

5 years ago Edited November 4, 2021

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Lori Miami, FL

I signed up with Sales Rep to pay half now and half next month. The rep charged the entire fee on my credit card and now I’m waiting on hold trying to resolve the matter. NOT A GOOD START!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 9th, 2021

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Armando Villarreal ,

The last claim I had was great.i couldn't have gotten a better service person out here,but the claim before that one is still on lombo.the claim is from Bach in October of 2020.i did not want to give chw a bad review but you people have promised to call me but never have.my water heater did not rupture. The drain at the bottom of the water heater which is made of plastic broke.see pics.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 9th, 2021

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Brad Johnson ,

We bought the policy because I became disabled and were worried about being able to afford repairs. We have been with Choice for 3 0r 4 years. I was in HVAC for 22 years before I became disabled. I called to have my unit repaired it is 7 years old and they refused because of rust. Now that tells me they wont repair one past 2 years old because after that they all have rust on the coil.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 9th, 2021

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Grace Johnson Severn, MD

I’ve always had bad experiences with choice warranty at one point was lied to about what was on a particular piece of paper until the plumber address the situation now again I’m having a plumbing issue and my claim is being denied and it’s under review my contract is up in June and I will not be renewing my contract every claim I’ve made has been a whore and a fight and I think it’s just wrong

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 9th, 2021

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Don Voight Crawford, TX

If you have a septic they will not cover repairs, beware. We moved in in the middle of October and started having issues by Feb 2nd. Pump went out and cost us $1250 for their provider and another $475 to get new electrical line run to it. CHW denied the claim stating it was outside the house. We purposely got the septic and pool coverage, too bad they don't honor their own contract.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 9th, 2021

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Marian Sphire Prineville, OR

I have paid into this for over a year but when my hot water heater sprung a leak and needed replacing, the tank isn't covered so I spent over $500 in monthly premiums but had to paid full price for new hot water heater. I would have been better off saving my money in emergency fund than paying for a home warranty that doesn't cover the things that are really costly. I would have that $500 to put toward the hot water heater. So no more home warranties for me! As I am typing this the new water heater is being installed. Cha-ching!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 9th, 2021

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Michael A Kear Albuquerque, NM

The job hasn't been completed. The electrician came by for 10 minutes checked and said I needed a new light fan. I paid him $75.00 and he left. Said you folks would get back to me.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we authorized your technician to complete the repair(s) based on the submitted diagnosis.

Feb. 3rd, 2021

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Albert Zabel Oklahoma City, OK

The initial response was great. The technecian has been very helpful. However the suggested settlement was not satisfactory. We are looking forward to a contact and corrected settlement offer.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 2nd, 2021

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Lou Tuorto Kalamazoo, MI

Had a major emergency and they took an extremely long time to get back to me with an answer then i was told by a separate technician they sent that my claim was denied i never heard from CHW regarding this matter until days later only after I called them very very unsatisfied on how this was handled I had to have the situation taken care of at my own expense be aware of their very poor customer service and their opinions of what is covered and not and the definition of normal wear and tear any appliance will have normal wear and tear after several years of use but they seem not to think that

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 2nd, 2021

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Zachary Smith Brandon, FL

To me, I can't see any scenario where Choice Home Warranty would actually cover something that goes wrong. Not only did I have a technician out to check our dishwasher to find that it won't be covered, I had to pay the $65 service fee which I was told was free for our first call-out! I called and asked about it and they denied the mailing I received and their website was misleading in their wording about it as well. Very disappointed with them and will not be choosing to continue working with them.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 2nd, 2021

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LT Jackson, MS

The problem I have is being lied to. If I ask a question and they answer I expect them to stand by their word. This practice is not good for business, also Im not use to using a company that is a one man business, emergency always come up which is what happened in my case, this cause even more time to get my problem fixed. So far I’ve only had to use CHW once, I hope I’m not lied to again and it doesn’t take two weeks go the problem fixed.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 2nd, 2021

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Evelyn Castro Elmont, NY

I like their prompt response to claims. Their technicians are courteous and take the time to explain cause and process to follow.

5 years ago

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Karen Franklin, NC

It took over 2 weeks to get a technician here. The first one was rude to both us and your service representative. Then you finally got one here yesterday. He was very thorough and personable. I would recommend you using The technician from Parton Repair more often and take the first technician off your list. As for your service, I am glad it wasn’t an emergency.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 28th, 2021

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Denise B ,

The agent I spoke with was friendly and responsive. The contractor sent to my home was knowledgeable, helpful and on time.

5 years ago

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Sandi Barnes Birmingham, AL

I had to turn in a claim one day after my policy went into effect for my Mom, who is 92 years old, because her frig quit cooling and freezing. We have never had a problem with it, EVER! They said the compressor is going out and the fan and dryer. How were we supposed to know that??? They deny to fix it and won't approve the claim in order for me to buy another frig. Anyway, they denied the claim, so there you go. I'm writing this review because I have no CHOICE!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 28th, 2021

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Richard S Kaufman Toronto, OH

Up till now the rating would be higher, but to delay response to my current claim bothers me. I understand you have issues caused by the virus, but to offer a long, convoluted alternative which puts all the work on me is not why I pay for this protection. Other businesses have performed adequately, why can't you?

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 28th, 2021

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Don Dean ,

Insufficient money is provided when an appliance cannot be repaired and has to be replaced. Then when asked about canceling the service, I was told more dollars have been paid in claims then I paid in premiums so a prorated refund could not happen. Would not recommend Choice Home Warranty to anyone. I will be changing warranty companies as soon as my policy expires!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 28th, 2021

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