Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Sue Sorrells Fort Worth, TX

Only called one time. We lift in a small town. Waited a few days to get a rep out but it was ok for this time that we had to wait.

3 years ago

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Verified Customer

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Linda Anderson, CA

They take your money and then never reimburse you for the repairs done by the contractor. Plus they don't even pay the contractors for their work if the claim is done through them and not the customer. The put you on ignore and give you all kinds of excuses as why they will not cover the claim. It is a FAKE POLICY. THEY ARE SCAM ARTISTS!! DON'T BUY THEIR POLICY!! IT IS A RIP OFF SCAM!!

3 years ago

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Verified Customer

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Eric Jonesborough, TN

So far, no problem getting appliances repaired. However, I was not pleased when the monthly cost for the warranty increased--without warning.

3 years ago

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ana gamarra CA

Service was great the response to my inquiry was quick this it’s my 3 call for different service and they always on time

3 years ago Edited January 10, 2024

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Roz Tandy Fairburn, GA

Professional, very thorough, and gave me tips and instructions on keeping the washer in good shape. He was quick and very friendly

3 years ago

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Verified Customer

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Diana Atwell Lake Worth, FL

The repairman was sent quickly and he was very professional and polite. He was very competent and got our A/C working better in less than 30 minutes.

3 years ago

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Val Lamont Easton, MD

My complaint is not about the technician, but rather with Choice Warranty customer service, and that of Sears Repair customer service. No matter how many times I told them to call our Boca Raton tenant rather than me (since I am up in Maryland), I had kept getting calls both from Choice Warranty and Sears. Something is wrong with your system.

3 years ago

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JOEL Ellicott City, MD

I submitted my claim over month ago. My HVAC, is leaking into the tenants condo below. I’ve had three contractors visited my home and all reported the same issue, the unit needing to be replaced. However, as of this date, no resolution. I can’t used the unit because it leaks into my neighbor’s. Am using space heaters, increasing my electricity. The only time I speak to customer service is when I call. We are about too approach and no resolution. This utterly ridiculous and unprofessional. Poor service

3 years ago

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manie mar Queen Creek, AZ

After being a long time customer I submitted a claim in 2019 for a pipe with a leak which was located between the walls after wear and tare it leaked this pipe should have been covered and CW denied the claim. At present another denial. In the near future the over "$3,000 i have invested in your company will go in the bank instead for future repairs

3 years ago

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Bpd Gray, GA

Not what I expected. They used Sears Home Services to repair my washer....what a joke....I have been dealing with Sears Home Services since 2/7/23. Parts have been ordered and received but can't get them to come back and fix the machine. They cancelled an appointment for 2/17 and rescheduled for 3/10/23 but they cancelled and rescheduled for 4/7/23. Contacted CHW...no help since Sears has already ordered a part. Very disappointed and will not renew my contract with them.

3 years ago

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Sarah Joyner Winston-Salem, NC

Loved all the options and discount to seniors was a no brainer to sign up. Phil M was very thorough and offered the best plan in my opinion.

3 years ago

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Linda Bullerman Largo, FL

I called them & they had someone call back to schedule appt. Also they call & tell you when they are arriving. Great follow up.

3 years ago

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Janet Stafford, TX

These guys are the best. Super fast response time. Great technicians leave your home clean like they were never there. Give them a chance.

3 years ago

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Richard Enck Saco, ME

Poor service. Currently waiting over a month for a repair for an inoperable appliance. Another repair stopped working and a new claim had to be filed for a second repair. Two other claims were taking so long for repair that I ordered the part and did the repair myself.

3 years ago

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Remille Ables Augusta, GA

I just started with this program and so far it was easy and affordable to enroll. Haven't had to do a claim yet since I'm fairly new.

3 years ago

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Jeff Berman Atlantic City, NJ

The response was quick. I only waited a day to get the results. I expected an argument which to my surprise, never happened.

3 years ago

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Jean Meridian, MS

I like Choice home warranty, because they do all the work for me. I don't have to get my own technician like I did before with another home warranty.

3 years ago

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Yuriy Leyzerov MA

Terrible! WE have washing machine that needs to be fixed. They sent one technician that said it is not fixable. They sent another technician who said it can be fixed and sent report. Choice Home misread the report and denied the repair. I called them, they asked to appeal and assigned manager. Manager didn't do anything. I called numerous time finally they requested another report from technician and denied again. Technician reported that suspension leaks and need to be replaced. They assumed that this is not normal tear and wear and come up with another excuse to deny repair. TOTAL SCAM!!!

3 years ago

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Catherine O' Neill Miami, FL

The dishwasher technical who came to fix my dishwasher is excellent - friendly, timely and very professional and experienced in his profession.

3 years ago Edited April 24, 2023

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Lucia Frankfort, KY

They dragged their feet for two weeks on my furnace, then suddenly when I mentioned the attorney general, things speeded up. I was using portable space heaters for 2 weeks so no telling what my electric bill is going to be.

3 years ago

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Bernadine Beaumont, TX

Too many Tele marketers working unprepared. Not trained to give satisfactory solutions on the other hand 50 /50 once a tech comes out some problems solved some not

3 years ago

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Alvin Mitchell Orlando, FL

The service is outstanding. Once a claim is submitted, the work is usually completed within a couple of days, unless a part has to be ordered.

3 years ago

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Carolyn Columbia, MO

The person who came to work on our dishwasher was very knowledge and patient. This is the first time I have ever used a home warranty. Very Good

3 years ago

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Nadine Johnson Tampa, FL

Takes time to schedule inspections based on contractor's schedule, then approval for repairs and then schedule to complete repairs. None of the contractors have been local and no recourse w7hen they do something wrong

3 years ago Edited June 22, 2023

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William Ponte Vedra, FL

the fact that you waste time with a forced buy out after tech sent out , final buy out accepted is at least 45% less than needed to replace range of equal options and removal of old. In addition, forcing me to buy at lowe with gift card that will take 30 more days to get is inconsiderate, unbusiness like and different than competitors. I have 4 children and make 3 meals a day without a stove!!!!!!!! would not recommend choice, and considering canceling my 3 policies. VERY DISSAPPOINTED!!!!!!!!!!! Yes amazing in the worst way

3 years ago

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Alejandro San Antonio, TX

Have been with CHOICE for many years. Always very professional and on time response to my needs. Never have had any problems.

3 years ago

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C W Mobile, AL

Customer Service Rep (Ken?) was very helpful. I wasn't sure if my AC concern was covered. He addressed my questions and filed the claim.

3 years ago

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Lori Doyle Seguin, TX

Where should I start!!? They take forever to schedule an appt, once they find a contractor, they send out a (false) appt time frame that isn’t confirmed with the contractor. So, you sit around waiting for a 6 hour time frame that’s not even scheduled (may even be the wrong day!!). You pay a 75$ fee, even if they can’t fix the problem for whatever reason (too old, broken, not covered…there’s always an excuse). No organization, no follow thru, no attention customer service, etc etc. So, unless you have nothing better to do with your time and money- do NOT use.

3 years ago

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Maria Fort Lauderdale, FL

The assigned technicians for 2 different appliances left repair issues unresolved. The AC repairs were denied because they were “maintenance related. The refrigerator water filter was not fixed after a couple of visits and is still not working.

3 years ago

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Emmanuel Saintil Port Saint Lucie, FL

The technician was on time and very professional. If I ever have a cooling problem again, I will greatly ask for the same technician.

3 years ago

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Brenda O'Donnell Tempe, AZ

It is difficult to actually speak to a representative until one has to argue with replacement value of an appliance. What it actually cost to replace an appliance, is far from what you are given to replace it.

3 years ago

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Gloria Wray Fredericksburg, VA

Most claims are rejected, and when they are accepted, the job may not get done. Service technicians seem more interested in the $45 they get for showing up, than in completing the repair. Good service people refuse to work with choice home warranty. I have wasted so much money with this company and I am still waiting for the technician to return to replace the display on my oven.

3 years ago

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Glenda Richmond, VA

I had to wait longer than what I wanted Unplug my toilet 2 hours later clogged again I had to call another plumber than pay for it out of my pocket and they found a product in the pipeline and repair it

3 years ago

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william nelson Orlando, FL

I just recently had a water leak on the garbage disposal. The service provided fix the issue in like 10 minutes. I'm so happy 😊

3 years ago

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margaret cisse Bridgetown, 08

I liked the service contractors they worked with like Sears. I did not like how they evaluated which systems to approve/deny. Some of their customer agents needed further training.

3 years ago Edited January 1, 2024

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Isela Zepeda Fresno, CA

They just waisted my time, I waited almost 3 months for a tankless water heater and send 6 different companies but weren't able to make it happen because they wanted to get paid first. This company doesn't pay them. If those companies are lucky they get 40 to 50 % of their jobs. Also with a house heater it say it will be cover. Then on the exclusions say it doesn't cover what is broke in your heating system 🤔. It's like saying it will cover nail 1 to 4 and 6 to 9. But excludes 5 and 10. Horrible company

3 years ago

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Carletta Henderson, NV

The way you always send a tradesman within a day of my request and the ease to call if I need to. Thank you so much for your wonderful service!

3 years ago Edited January 10, 2024

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Maria Phoenix, AZ

I am hit or miss with these guys. Seems like they like to come out quick generic fix and move on. I do enjoy the peace of mind of having a warranty but now question if they really care

3 years ago

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Linda Tampa, FL

I am very unhappy with this service. It takes days for someone to get out for the service call. I just had a plumbing issue and I paid for a plumber to come so I could get issue fixed in a timely manner. I would never renew contract.

3 years ago

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anynomous Thornville, OH

The technician worked with us to find a better time for him to come to do the repair. He was prompt, efficient, and friendly.

3 years ago Edited January 10, 2024

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Michael Kanthal Hoffman, NJ

The service date for the plumbing Contractor was scheduled very quickly. However there was some confusion about what WAS and was NOT covered by the Warranty.

3 years ago

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Debra O'Berry Jacksonville, FL

Choice Home Warranty has always been good up to this last time. They came out and the problem was not resolved and I have called Choice home warranty back twice and have been told someone would call us to set up appointment. Going on a month snd no one has called us or set up another appointment. The company that Choice claims the appointment is with has no record of a repair order.

3 years ago

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Erin Myrtle Beach, SC

My hot water heater died and I contacted choice warranty for service. It was 2 days and they were unable to find anyone to come help me. I had to contact a local company and had the hot water heater replaced. A day after I paid $1400 to have the hot water heater replaced I received an email from choice telling me to find my own technician and all this paperwork I could have the company fill out and to send pictures. It was too late. I had it replaced at my expense. In this instance the home warranty came up short and I am very disappointed.

3 years ago

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DAVID BURTON MORRIS Excelsior, MN

First, the AI woman was an idiot! Had to repeat and repeat myself. Finally tried to book on line. Also a complete disaster as the site doesn't let you write what the problem is, making you chose from a drop down menu. So I called. The guy I spoke with I believe English is his second language. They didn't inform the plumber that they needed to call the tenant, not me. It's a rental. So they call me and say they are on their way. Told him to call tenant. Apparently he showed but wasn't happy about the snow on the sidewalk or something and left. Complete disaster, top to bottom.

3 years ago

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Judy Belanger Presque Isle, ME

It was quick and easy to get signed up. The representative was pleasant and went through all my options and he was easy to understand

3 years ago

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Andre' Robinson

Great company so far. They are military friendly. However; I don’t like that I can’t make multiple claims on appliances online. My refrigerator and oven are having issues. The system made me do 2 separate claims.

3 years ago

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Evelyn Collazo The Bronx, NY

customr service rep. was very polite and respectful, understood my concerns, and was very understanding and process my claim with no problem.

3 years ago

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Allan Ebbin

I had a positive experience with customer service; they addressed my issues promptly and even reimbursed me for a refrigerator replacement when my ice maker failed. However, I faced significant delays with my microwave replacement, receiving the wrong size and waiting months for the correct one. Overall, good service but improvement needed in handling appliance replacements.

3 years ago Edited January 10, 2024

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Sharon Grantham Elyria, OH

Choice advertises service in 24 hours. It’s been almost 2 weeks and we still a technician has not been here to access the problem with our dishwasher. Whenever the technician does come it will then take another delay waiting for a decision and action taken to correct the problem. It appears that more technicians are needed to keep up with your 24 hour commitment. If that’s not possible, let the customer contact a technician that can work with you to correct the problem in a reasonable time frame. We are VERY DISAPPOINTED in your service!!😩

3 years ago

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Linda Pearson London, ENG

The repairman could not reach anyone as it was President Day. He said no other solution other than to make another appointment for a week later. That meant another week without a refrigerator. I really believe that a solution needs to be found when it is an important appliance. That must be used each and every day. This is the second or third time that I’ve had a problem and I have 12 policies with you with either refrigerator, heater, or air conditioner. There must be additional solutions for these problems to be solved.

3 years ago

Choice Home Warranty Reviews