Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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John McDill Waxahachie, TX

I have only made ine claim. It was handled quickly. I am a happy customer.

4 years ago

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Chanel Hearn Avon, IN

Good customer service and the technician was very knowledgeable

4 years ago

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SN Chantilly, VA

So far they are very quick in responding to service calls and fixing the appliances issues.

4 years ago

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Michael Waring Cocoa, FL

Too expensive and service people are not the best. Questionable experience from their service people.

4 years ago Edited January 10, 2024

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Susan Ogren Galena, IL

Very slow to get a service person out. Never call when they say they will. (They were supposed to call me by today and didn't).

4 years ago

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Allen McManes Owasso, OK

Plumbers not responsive, was advised that one would be in contact on the day of report but no show. I had to call to make initial contact

4 years ago

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Ingrid White

Had to wait to long, to get my air-conditioning fixed, took almost 4 weeks, Company who fixed it, was knowledgeable and friendly.

4 years ago

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Diane Dailey Cranberry Twp, PA

I have 2 claims pending over a month with no resolution despite several calls to Choice and the technician. When I bought the policy I was told resolution

4 years ago

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Verified Customer

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Ron Lovell Valrico, FL

They do not replace appliances, they give a Lowes gift card for about 1/3 of cost, and you may wait 30 days for the gift card. Try doing without a refrigerator for 30 days

4 years ago

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Shrirang Lele Sarasota, FL

I found it quite helpful. I reported a problem and it was repaired correctly.

4 years ago

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Darlene Boone Raleigh, NC

The technician came out and did what he had to do successfully.

4 years ago

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Adam Croghan Batavia, IL

Quick to respond, always helpful , definitely a huge value for the price!

4 years ago

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Emma Tarver Baskin, LA

Prompt response to service order. Repair tech was here the next

4 years ago

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Donnie Fortenberry Lubbock, TX

Very prompt with all requests during past year. Signed up for another 5 years.

4 years ago

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Verified Customer

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Nicki Orlando, FL

Great service. Fast response times. Easy access to submit claim online.

4 years ago

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Vicki Mcfarland Richardson, TX

I put in a ticket and I get contacted within a couple of hours.

4 years ago

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John dewitt Glen Burnie, MD

They are promt and always deliver. I have recommended the to friends.

4 years ago

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George smith Richton, MS

They delivered right away. And probably paid for a few things I didn't have to.

4 years ago

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Malcolm GropperI Boynton Beach, FL

Very satisfied with claim service on my air conditioning system

4 years ago

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Jacqueline Mabry Tupelo, MS

When I needed a repairman Choice Home Warranty sent one out the next day.

4 years ago

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Renee DiLorenzo Wake Forest, NC

Great customer service and I haven't had to wait for service

4 years ago

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Arnold Charlotte, NC

Very good experience, technicians were on time, friendly and addressed the problem.

4 years ago

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Verified Customer

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Jeff crook Spring, TX

Came to fix air conditioner contractor said it needed to be replace but choice just said patch it. Two weeks later it went out.

4 years ago

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Beverly Bruce Apache Junction, AZ

Microwave replacement did not cover comparable model nor installation nor disposal. AC repair was good. Plumbing repair was questionable.

4 years ago

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Rich conte Las Vegas, NV

Poor customer service. My case manager never returned my call or answered my emails for almost two weeks. I cancelled my subscription

4 years ago

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Verified Customer

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Joseph H Jimerson Waldorf, MD

If your appliance can't be repaired Choice won't replace it with equal item. They gave me $450 for a $900 washing machine

4 years ago

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Lillian Fahr Spring, TX

The stuff they actually cover is minimal and the people they send over don't make much effort to fix things right.

4 years ago

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Donna A Gibson-Hancox Manchester, CT

The only issue I have is not being able to get un touch with the vendor if you have any questions or changes

4 years ago

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Doug Nitcavic Theodore, AL

Went through 3 technicians before one came to my house. Two weeks passed from first call to arrival of technician

4 years ago

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Flo Teal Nacogdoches, TX

When I needed them the most they came thru very quickly to fix me up

4 years ago

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Bryan Johnston Buda, TX

Easy to work with and great service. Has very quick response time

4 years ago

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Lise Belanger Fort Myers, FL

They were very responsive and had a service person out to our pace in a day.

4 years ago

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Curtis Pickwell Kingsport, TN

Choice Home Warranty has always taken care of every problem immediately

4 years ago

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Ernest L McCombs Granbury, TX

knowlegedable, friendly, and timely. Clean and nice appearance

4 years ago

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Jim Kelley Freeburg, IL

Excellent service and quality service along with friendly staff

4 years ago

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Delores Jones Mobile, AL

Because the service technicians that are sent to do the jobs, sometimes dont complete the service that was requested.

4 years ago

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Marcella Willis Chester, PA

Fair timing to handle my problem and upon reacting the problem was solve least than 4 hours.

4 years ago

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Marlene ingram Quitman, TX

First tech did not come. Next tech come did a great job. Had to wait for part Completed job

4 years ago

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Verified Customer

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Travis Lipan, TX

Unreasonable offer to replace my microwave. Several hundred $ off from it's going to cost me. Contract I signed said it would replace it.

4 years ago

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Jennifer R Noll Reading, PA

Initially, I was impressed... But now going forward the communication isn't good...the phone agents are great though

4 years ago

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Maxine Cohen Jericho, NY

I have try to get something repaired and the 2 service comp never showed and the third along with the other service companies do not do that kind of work.

4 years ago

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Samir Keller, TX

We had a leaky bathroom, so we called the Choice and they came to fix it.

4 years ago

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Anonymous Castle Rock, CO

I needed to use Choice and the technician that came out was very knowledgeable and was able to help me.

4 years ago

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Jackie Missouri City, TX

I used it once about a month ago and everything worked out fine.

4 years ago

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Jamie Hill Huntington, WV

I had a air conditioner problem, called HW and they got a rep out in 3 days.

4 years ago

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John San Ramon, CA

Prompt service and helpful people. Excellent online claim filing and tracking

4 years ago

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Matthew Mitchell Greenwood, LA

Great services provided when they replaced the air conditioner unit

4 years ago

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Roberto Vargas Lehi, UT

No hassle, easy to set ser an appointment, 100% good experience

4 years ago

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Mark-Anthony Evans Corsicana, TX

They've always done a very good job On selecting good service people

4 years ago

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Frank D. Janowicz Santa Fe Springs, CA

EXPLAINED WHY THEY FIT REFRIGATOR. WILL BE REPARIED IN ONE WEEK

4 years ago

Choice Home Warranty Reviews