Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Laverne Mcgill Elmsford, NY

They wouldn’t pay $150 to a plumber tat spent 3 and s as half hours in my home to find out where the less are k came from and fix the problem. That $150 would have solved the problem. I was disappointed.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jan. 26th, 2022

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Kara Foster Bedminster, NJ

I am not sure why a leaking dishwasher would require going through the appeal process. The tech who was here said normal wear and tear, then the claim was denied, so I called him and he said he told them normal wear and tear. It’s like you just want to wear people down so you don’t have to pay.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Alex Smaili Sylvania, OH

It was a fast response, but when my wife told him about another plumbing problem he said it is too late he already submitted the claim.

2 years ago

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Keisha Kinney Atlanta, GA

Choice Warranty makes it easy to file a claim and quickly scheduled a technician to come out and fix my problem.

2 years ago

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Laura Moldenhauer Janesville, WI

Very responsive to my initial claim but the denied my claim saying it’s not normal wear and tear for a 20 year old part on my furnace to stop working! We’ll see how the appeal process goes.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 17th, 2022

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michael serhus Austin, TX

When I disputed a claim it was horrendous. They come at me loud and fast not giving me time to think. Argumentative Rude and Condescending. After that experience I decided my fate was in the wrong hands then I canceled my policy and they were ready. They had the exact amount to refund and hung up on me.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly. We regret losing you as a customer.

Jan. 13th, 2022

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Lenora Mckenzie Upper Marlboro, MD

My request was done immediately after placing it. The company contacted me immediately, and my issue was resolved.

2 years ago

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Kevin W. Des Moines, IA

I needed to get my furnance replaced. It took over a month to get another furnance. It was too long of a wait. I would cancel them now, but I better not. I might need an AC unit this year. If I switched companies and my AC unit went out, I am sure the new company would turn down my claim.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Marlene Bearden Atlanta, GA

Always quick to respond!! I have been very glad that I signed up for a five year run with this company.

2 years ago

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Kyle Franko Sherman, TX

Very polite and professional. Quickly diagnosed the problem and so far has been good about keeping me updated

2 years ago

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Feeling The Worst After Dealing With Choice Marietta, GA

I find CHOICE ari be inconsistent, arbitrary dishonest and dishonorable in their practices. The decline to repair or replace anything reasonable despite doing the same for other clients. I can't wait for my contract to end. THE WORST.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Phyllis Butler Palm Bay, FL

We had an electrical issue. Choice Home Warranty sent an electrician out in a couple of days. He found the problem.

2 years ago

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Nicole Bynum Midland, TX

Fast and reliable service. Quality technicians called out to claims quickly. Top notch Home Warranty Company!

2 years ago

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Jim Crivolio Roswell, GA

Everything was great. The claims specialist was knowledgeable and courteous. It was an enjoyable experience

2 years ago

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Robert Hutchinson

Furnace went out 12-31-21, you sent agent to diagnose problem, he is still waiting for for repair parts, meanwhile I have intermittent heat that requires me to get up in the middle of the night to reset the furnace so it may come on again. 10 days later still waiting on parts.

2 years ago Edited January 10, 2024

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Joelle Hilgemann Marshfield, WI

I dislike the slowness, the lies (maybe just not knowledgeable) from multiple people, the fact that a simple email can't be sent in a timely manner and basically the website isn't anymore helpful than waiting for a person yo answer the phone.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 3rd, 2022

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Deborah A Kelly Sarasota, FL

I spoke to an Andrew. He was very informative. He asked if I was a senior. He gave me a big discount.. I appreciate that very much.

2 years ago

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Alex Ulloa Logan, UT

If you are not on hurry you are good because it takes forever for your service to take place once you submit a claim, CHW is very very slow when it comes to repair or take care one of your claims, not good enough

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 3rd, 2022

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Terri Brownwood, TX

Claims process is a nightmare. One company that did work at my house has yet to be paid after nearly 3 months. Horrible customer service. Do not do business with this company.

2 years ago Edited January 10, 2024

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Kenneth Cottrill Green Valley, AZ

Very responsive but contractors slow to respond, (heating system failure contractor responded 5 days later) after repair failed.

2 years ago Edited January 24, 2022

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cheryl darby OK

Service technician assigned to fix my gas furnace was excellent —- knowledgeable and professional. Very pleased.

2 years ago

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James Rudolph

I like having a warranty to cover normal breakdowns that I can't afford to pay for. Choice warranty is a good company to deal with.

2 years ago Edited June 13, 2024

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Francisco Chaparro-Torress Orlando, FL

Positive from the moment I made the claim until the tech left my house with my plumbing issue fixed.

2 years ago

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Nicole Dzwonkiewicz Plainfield, IL

I have been extremely unsatisfied with my latest service from Choice. Took them three different tries and five days to get someone out to look at our furnace that still isn’t working in the middle of December in Illinois. Completely unprofessional.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 28th, 2021

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Shirley Morrow-washington

Worst company ever, they're liars, poor service technicians inverted, poor customer service, only want your money do not care about customers !

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Josie Cavazos Harlingen, TX

Great service , wonderful peace of mind. Before you know it the problem is solved with one phone call.

2 years ago

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Daniela Jimenez

I like that the coverage was well explained. I dislike that the extended warranties did not have options to pay annually.

2 years ago

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Edward Kammer Las Vegas, NV

They have claimed that my repair was turned down because of a fire. No fire was involved but just an overheated element in the dryer that caused the damage. The tech said it was a mechanical problem that caused the overheating. There was NO FiRE INVOLVED. CHOICE PLEASE CALL ME, THANKS.

2 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We apologize about the delay in response. Our records indicate you have been in contact with a representative. Thank you for being a valued customer of Choice Home Warranty.

Dec. 14th, 2021

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Angie Schaeper Union, KY

I was with them for three years and then I finally needed to file a claim due to an issue with my furnace. They denied it immediately (even though 3 different HVAC companies looked at it and said “normal wear and tear for a 16 year old furnace”).

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 14th, 2021

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Elizabeth McKenna Las Vegas, NV

made a claim over a year ago, the tech said he had to get a part, never saw him again. made a claim 2 days ago, paid the $85, the plumber said there was a hard object stuck IN toilet before it reached drain, needed new toilet, DENIED on grounds that don't even apply to the situation!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Rebecca Posante Baltimore, MD

In both recent cases, a repairman was scheduled within a day and within two days my repairs were addressed.

2 years ago

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Kathi Hill Mount Vernon, IN

They can’t find technicians in our area timely, reimbursement process is a nightmare. Hard for me to find anyone myself, and the ones I find won’t fool with reporting to CHW.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Marsha Baumgart Fayetteville, NC

I would not recommend this company to anyone. On our first and only claim with this company we had to pay for things that should have been covered in the policy but were not. The item being repaired wouldn't have functioned without the item the policy wouldn't cover!! What kind of garbage is that? I will not not recommend Choice Home Warranty!!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Dec. 10th, 2021

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Tammy Hammock Pevely, MO

Very responsive to make sure everything is going well with the appointment I had and returned my calls quickly.

2 years ago

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Janet G Kaufman Las Vegas, NV

Very quick response. The technician sent was extremely polite and efficient in fixing out problem. Thank you!

2 years ago

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Karla Kansas City, MO

First time making a claim and was told it was going to be a free service call, but I still got charged. Also, since my warranty is about to expire I keep getting calls every day to renew. After this claim, I’ll definitely not renew. They don’t cover what I need fixed anyways.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 25th, 2021

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Jimmy St. George, UT

Had problem with furnace took care of it great customer service. Company sent professional friendly and fast

2 years ago

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Jules Bodin Livingston, TX

Choice repaired our sewer line and replaced the the toilet gasket. All was completely done in two hours and gone

2 years ago

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michelle wetz Tavares, FL

Choice warranty has been easy to schedule for help and prompt to do repairs. Very pleased with them.

2 years ago

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Helen Gardner Idaho Falls, ID

Ease of claims...and business used on this claim was very professional and helpful! BJs appliance repair...

2 years ago

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Tjo Greenville, IL

It took forever to get an appointment. My refrigerator is not fixed. A part needed to be ordered, but the appointment to install the part is over a month away. I had no choice in day or time of appointment. Not a great first impression. The technician was very nice and knowledgeable.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 22nd, 2021

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Sarah Montoya Freeport, IL

The initial technician I had was great. I was very unfortunate that they requested a 2nd opinion on his diagnosis that was weeks away leaving me with an appliance that I cannot use.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2021

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Kathryn J Moore Frederick, MD

Very agreeable and pleasant salesman. Explained things very well and worked out what appears to be a good plan for us

2 years ago

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Brenda Hampton North Little Rock, AR

Initially there was some miscommunication but once the electrician was confirmed, the project went fine.

2 years ago Edited November 22, 2021

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William Goad Charleston, SC

Have a sink leak requiring removal of a cabinet to stop the leak, and apparently through the contractor, CHW has declined to commit. I've paid for a plumber and have no positive outcome. I can't honestly recommend CHW after my first claim with this company.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 19th, 2021

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Amber Hudson Ellicott City, MD

We are so thankful for this plan. The advanced plan covered our HVAC unit replacement almost completely.

2 years ago

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Darlene Wilson Melrose Park, IL

I am very dissatisfied with Choice Home warranty. Every time something goes wrong in my house and I submit a claim they deny. I pay money every month for a service that dont take care of there customers. And after talking to other people who had CHW they said that's why they cancelled the service.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Nov. 18th, 2021

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ROBIN Dimick Port Richey, FL

I was happy with the quickness they came to evaluate the problem however I am very UNHappy with the length of time it takes to get reimbursed. I cannot wait up to 30 days to replace my refrigerator

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 18th, 2021

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abdul bahrami Clarksburg, MD

The Choice Home Warranty has the best customer service. The representatives are prompt, professional, and very helpful.

2 years ago Edited November 8, 2023

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Dana Rivas Chicago, IL

I like that when I call I know ot will a be fixed or b replaced for only the fee of the service call

2 years ago

Choice Home Warranty Reviews