Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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SANDRA DIOR Colts Neck, NJ

THIS TIME UNDERSTANDING THAT I AM 72 YEARS OLD YOU GOT SOMEBODY FOR MY HEAT QUICKLY. YOU GUYS ARE USUALLY GREAT TO WORK WORTH AND I THANK YOU FOR THAT.

6 years ago

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Shirl Green Valley, AZ

Do not select this company as a home warranty They do not provide what they say read fine print they say they cover water heat yes parts not the tank really what parts do you need to cover if not the tank they fine reasons to not cover You must maintenance you’re heating every year and have proof to that fact that you have done it and pictures even so I still don’t warrantee your heating unit if you have all that proof they will not cover !! Deceitful praying on older people like seniors

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Feb. 19th, 2020

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Dan Ching Phoenix, AZ

Val, the plumber, did an excellent and efficient job to fix my plumbing problem of sewage blockage, thank you for providing such a good plumber.

6 years ago

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Bob M Tappahannock, VA

I was very Impressed with our salesperson Natalie as she was dedicated and very knowledgeable about the options available to us.

6 years ago

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Dana Sewell Oklahoma City, OK

The company denied to fix my plumbing issue. In speaking directly to the plumber, I was told by him to save my money and fix the things that are broken myself because from his perspective, the company always finds a way to get out of covering the cost.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit where you can place a claim online.
CHW

Feb. 14th, 2020

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KJ North Richland Hills, TX

The advocate who contacted me after my online quote was very knowledgeable, efficient and helped me save even more money.

6 years ago

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chul kim Sun City Center, FL

Excellent. Very attentive and efficient handling claim. I would recommend Choice Home Warranty to all of my friends in my area.

6 years ago

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Cathy Sparks, NV

Most of the people I spoke with were kind. A couple informal. Azfar was considerate with explaining the recall from Samsung.

6 years ago

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Glenda McGaughey Chicago, IL

Lamont did a great job. He was polite respectful and on time. Explained the problem and what he did to fix the problem. Everything is working good

6 years ago

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Jennie Dove North Fort Myers, FL

This company does not honor its pledge. We had a 3 year old high end LG refrigerator in which their low level tech indicated we did something to it which was not the case there was no griefence process to resolve I am cancelling and encourging everyone in my development to do the same as I am a member of the Board!!!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Feb. 7th, 2020

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Bill Jones Inverness, FL

have had three claims with Choice Home Warranty. Repair of oven, excellent. Microwave replacement, excellent. Dishwasher replacement, horrible. The person I dealt with for the dishwasher problem offered $169 then $200 plus and eventually going up to $349. CHW uses a mysterious value to replace the dishwasher, your cost. Since you don't replace, using your cost which is less than retail, seems arbitrary and unfair to the customer.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 6th, 2020

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Max Haskins

We have had Choice Home Warranty for 10 years, every time we have a repair that is going to be a significant expense they come up with a reason to not cover it. I have threatened to cancel my policy multiple times and they have talked me into staying. Mainly because I hated to be without anything. The last time service call cost was $100 only for them to deny the claim. Currently in a settlement claim.

6 years ago Edited March 19, 2025

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Kevin Denny Downingtown, PA

Worthless warranty. They use hidden clauses to deny any claim submitted. Rust is one common reason to deny any claim. What HVAC unit (where outside handling unit is outside) does not have rust? Do not use Choice Warranty if you expect any service or coverage of the appliances you want covered. They are not going to repair or replace in either case.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Feb. 4th, 2020

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Bernie silva Keller, TX

Original install worked fine but apparently when They installed it it loosened the rest of the plumbing so all the connections were leaking. The response back was slow, but They made it good.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2020

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Richard Lyons Jacksonville, FL

Scam company. Look at the number of lawsuits against this company. Agents lie on the phone and tell you everything is covered. But when you get your contract you find many items that are not covered. Perfect bait and switch. Now I want to cancel and they want to change me a fee etc. Even though the agents tell you that you can cancel for free anytime etc.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly. In a recent review of the policy i show that the policy was cancelled and a full refund will be issued.

Feb. 4th, 2020

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Janice Young Tallahassee, FL

Customer representatives mislead as to the offer and cost of service. I was told that the cost would be split up into 4 payments but the full amount was charged to my card. Also the policy that was emailed to me did not match what I was quoted. I would advise potential customers to steer clear of Choice Home Warranty. I am going to report your company to the Better Business Bureau.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 30th, 2020

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John Hedgpeth Atlanta, GA

Garage door opener started acting up. Called Choice and they got someone out immediately. Very good service and positive experience.

6 years ago

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No Choice Prescott Valley, AZ

Microwave starts and stops. We are now on the FIFTH call. Order was lost once, cancelled by Choice once (?) we’ve held on the phone TWICE for over 20 min and then been disconnected. FINALLY Fed Up we told idiot rep to cancel our policy. He quickly transferred us to the “Retention” dept. Here, the friendly salesman sweet talks you. They basically won’t let you cancel. He baits you with promises of 2 months free—nope. That didn’t happen. Microwave still broken. No one at a Choice cares, good luck to you.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 28th, 2020

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Anne Straun Charlotte, NC

Customer service is outstanding. The company they sent to my home to fix my heat is also outstanding, which was 24 hour heat and air.

6 years ago

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Trlene Columbus, GA

My plan is only suppose to be a total of $440 due to giving pymt info on spot & military discount so therefore I should not be billed 37.90 monthly for no apparent reason

6 years ago

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Ray Delorme Palm Bay, FL

The customer service representative that I spoke to helped us expeditiously and we got our hot water heater repaired very quickly. Thanks

6 years ago

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Pete C , GA

I just purchase the total plan from them, the policy they sent to me only mention the coverage is for platinum and gold plans. There is no mention for Total plan. I asked the agent who sold me the policy and he doesn't even know about different plans exist. I don't know whether it is a scam or not. They also sell you database to other companies. They keep on calling me with different products to buy, even I told them I don't want it, she still keep on talking wasting my time and my cell minutes.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 22nd, 2020

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GaryS Saint Paul, MN

I had a warranty that included the pool and hot tub option. When my hot tub stopped working in the winter I filed a claim. They denied the claim on the basis that my hot tub was an above ground hot tub and that was not covered. My argument was that the majority of hor tub owners would have above ground hot tubs. They said businesses such as hotels have in ground hot tubs. So why offer hot tub coverage to consumers? I was not informed when opting for the coverage that my hot tub would not be covered because it was above ground

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 21st, 2020

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Kaushika. Patel Farmingdale, NY

Very prompt service. We get good serviceman. All representatives of choice home warranty are very helpful and curtious.

6 years ago

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Herbert White Woodbridge, VA

I like Choice but don't like their assessment of costs to replace appliances. my micro wave oven combo is $2500, Choice offered me 700 to replace it, based on their assessment that the average costs for replacing a micro wave oven combo is 599. I don't agree with their cost assessment. I think it should be higher. I couldn't find the same costs, don't know where they came up with that estimate.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 21st, 2020

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Gotta Keep It Movin' Kansas City, MO

Quick & efficient service. Although it was my first time using CHW, the service was WAY better than American Home Shield.

6 years ago

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Jeff Jordan ,

Everything went well. Customer Service Representative was friendly & professional. He helped me with the best price that would satisfy me. Thanks Choice Home Warranty!

6 years ago

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Erin J Slaughter Hamtramck, MI

We called to have someone out to look at our washer. The man that came out was great, told us what was wrong, gave us a repair estimate and said he would submit to Choice to see if they planned to repair or replace it. We got a response from Choice stating there were no mechanical issues found and no repairs were needed. I responded thinking they had made a mistake and they responded with the same exact verbiage as the first email. I am very disappointed!

6 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 17th, 2020

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Wayne Ray Memphis, TN

I have been a customer for 3 years with CHW. On Jan 8, 2020, I called to report a hot water heater leaking. I finally had a service co come on Jan 13, 2020. The tech said the hot water heater needed replacing. He sent his report in and it was denied because they don't cover, "water holding tanks." I had to pay the service fee. Why didn't CHW tell me on the 8th that the heater wasn't covered? No hot water for a week is terrible! The service fee added insult to injury.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 15th, 2020

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Eric Means Irving, TX

I’ve purchased warranty that serves no purpose if the work requested isn’t able to be repaired if you have an in ground pool vs an above ground pool.

6 years ago

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OCTAVIO St Louis, MO

STOP IS A SCAM !!!!!! IN THE LAST 2 YEARS I PLAID 2 CLAIMS THE FIRST ONE A ELECTRICAL PROBLEM THE GUY WHO COME SAID NEED TO REWIRE THE HOUSE AND WAS NOT COVER I CHECKED MY SELF AND WAS JUST A LOSE WIRE I PUT IN BACK AND WORK FINE SINCE, JUST DAYS AGO I CLAIM A PROBLEM ON MY AIR HEATHER SOME ONE CAME YESTERDAY MAKE ME WAIT 3 HOURS AND SPENT 5 MINUTES AND LEFT HE SAID HE HAVE TO SEND THE REPORT TO DAY I HAVE AN EMAIL SAYING THE HUMIDIFIER IS BAD AND IS NOT COVER SO I PAID 45 DOLLARS TWICE FOR NOTHING AND THIS STUPID WARRANTY GOOD FOR NOTHING

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 15th, 2020

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Mrs Thompson Michigan City, IN

I was disappointed. Every item I needed repaired I thought was all a plumbing issue .one item that needed to be fixed ,choice said it wasn't listed as a plumbing issue

6 years ago

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Duane Neiner Prescott Valley, AZ

The service technician arrived at the appropriate time. He was able to solve the problem and take the appropriate action to make the problem go away.

6 years ago

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Tammy Glover Harrisonburg, VA

Choice was there for me when I needed them...thank you!! I recently had a claim on a Sunday and they were there for me!

6 years ago

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Byron Bartley Hixson, TN

Just had Choice out to repair second refrigerator, which I pay extra for coverage, had a leak in the cooling line, when repairman person called Choice the claim was denied because leaks are not covered, when I purchased the warranty I was told all repairs are covered, if not repairable it would be replace, The repair person said this is the only company that he has dealt with that denied a claim for this problem. I will be writing reviews on any site plus contacting the BBB.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 29th, 2019

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Bert R. Dover, DE

I've been with CHW for 3-1/2 years. In earlier years we had trouble finding subs that would service our area. Seems to have improved. Renewing my policy for another 3 yrs.

6 years ago

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Real Estate Agent LaVerkin, UT

Horrible service. Furnace went belly up the day after our policy went into effect and CHW denied the claim saying, "it was a preexisting condition". It was the middle of winter and so according to CHW, we lived in a home that was not heated prior to our policy. When we bought the policy the representive pressured us hard to buy a five year policy...sure glad we declined...I wouldn't want to be tied to CHW any longer than the year we signed up for. There are better Home Warranty companies out there folks.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 9th, 2020

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C.Grayson Topeka, KS

The service was great. We were offered the senior discount, which was one of the reasons that we changed companies. Thank you Choice Home.

6 years ago

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Kenneth Tessman Arlington, TX

Choice refused to cover my refrigerator repair, leaving me with several hundreds of dollars in food spoilage. Tech rep came out and found a Freon leak. DON’T RENEW YOUR CONTRACT!! I HAD TO PAY $60 AND MY REFRIGERATOR IS STILL BROKEN. BOYCOTT CHOICE HOME WARRANTY AND TELL YOUR FRIENDS. POST IT ON FACEBOOK AND DEMAND A REFUND OF YOUR PAYMENT OR YOUR CO-PAY! 👎🏼😥☠️

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 9th, 2020

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Trisha The Colony, TX

They're good when it comes down to only paying a small fee to have service come out to handle your problem, but they do not replace the item with the same item that they're replacing it may be a less quality.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 8th, 2020

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Ed Rhodes Quakertown, PA

Takes several days to have someone arrive. Some times, it is an emergency, clogged sinks, frozen pipes. If i can wait, I will schedule, if not, I go to local contractors.

6 years ago

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John Floyd Florence, SC

I took off work to open a beach house to repair a refrig. icemaker. A time was scheduled and I took off work to travel to the coast to open the beach house to meet the repairman at the appointed time. He did not call to say he was not coming, I wasted a day. Poor service. will cancel after repairs since I have already paid the $60 deductible. Be aware.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 8th, 2020

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Taft North Charleston, SC

Excellent experience with CHW. A recent Clair was resolved within 24 hours. They sent a technician out within 24 hours of claim submission.

6 years ago

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Leroy Gonzalez San Antonio, TX

Very professional and very informative. Answered all my questions and explained the service they provide. Very satisfied

6 years ago

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Donna New Iberia, LA

I have 4 stars, because I have not needed to file a claim yet. My representative Al was very awful in explaining policy and getting me sign up for coverage.

6 years ago

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Alphonso Fletcher Columbus, GA

They are very reliable. My initial experience was bad, but I spoke with an agent and they corrected my problem on the spot and approve my claim thanks.

6 years ago

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Chuck Casey Humble, TX

My experience to date is limited to the selection process. I found the Choice people easy to work with and helpful. The process was painless

6 years ago

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William Bartlett Wichita, KS

Very difficult to get the to replace stuff that equivalent to the one that went bad! I don’t like arguing with the adjuster from New Jersey when they low ball the replacement item. It took several calls before we finally got a replacement equal to the item we have.this has happened every time we call in to repair or replace something!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 3rd, 2020

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Daniel Port Orange, FL

Our claim for our leaking plumbing and damaged dry wall was denied. They went out of their way to make excuses for why they wouldn’t cover it. Even the repair technician they hired and sent out didn’t understand why they wouldn’t cover it. Terrible customer service, terrible experience. Zero faith in this company ever actually honoring their warranty. If we ever have another claim, I can’t wait to hear their excuses as to why they won’t cover it either. So far it’s been a waste of money.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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nick Staten Island, NY

fast quick service no hassle received a call within one hour of putting my claim in with an appointment for the following day

6 years ago

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