Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Orchid1985 Minneapolis, MN

Right now I'm appealing a choice for them not to pay. There aren't clear rules of what is covered and what is not. Why wouldn't a hose be covered? That makes no sense.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 5th, 2021

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Miriam Hernandez Raleigh, NC

Not a good one! I had 2 homes with CHW. Now down to one(the first home, is a looooong story) they don’t stop until they get you; when it time for them to approve on a Water Heater or a Duck Work; they find all kinds of excuses to not approve the job.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 5th, 2021

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MSSDIVA LLC District Heights, MD

I’m calling my bank to reverse the charges I called 10x was hung up on. I also ask to speak to a supervisor because my name was wrong. This unacceptable I just purchased this policy 20mins ago and can’t get my name corrected on my policy.

3 years ago

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John Many, LA

The sales agent explained all options as well as special consideration for seniors with out being ask.

3 years ago

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rpercy7 Nashville, TN

Service was timely and very professional. Serviceman was outstanding. We are satisfied with the outcome

3 years ago

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Ashley Thompson Steubenville, OH

It was easy to file a claim. I am still awaiting the claim to be carried out so I will improve my rating if all goes smooth.

3 years ago

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Mario Holmes Fort Lauderdale, FL

I had a problem with my A/C and I submitted a claim. A technician came out and I paid the service call fee only for the technician to tell me what the problem could possibly be and for Choice to deny my claim. What's the purpose of paying 50 bucks a month and a service call fee of 75 bucks for no service? It all seems like a scam.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 4th, 2021

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Jerita Abshire Houston, TX

Choice home warranty is an awesome company they are quick to get a technician to your home to fix the problem.

3 years ago

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Bamm King Kuwait City, KU

I am very impressed by the response time of me asking for an on-line quote. Also the customer service was very good.

3 years ago

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Tim Euler Jackson, TN

The gentleman I talked to was very knowledgably. He was kind and conducted himself very professionall

3 years ago

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B&B C Whitney, TX

Called on CHW this once and overall, positive. No issues throughout process, informative, exceptional result.

3 years ago

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Mike Armistead Mililani Town, HI

Reasonably quick response. Technician was knowledgably, pleasant, and quick to complete the repair.

3 years ago

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Anthony Tantillo Richardson, TX

Had a main line clog where I had sewage backing up into the house. It took them six hours to respond to me, and they couldn't get anyone out there to do anything until five days later. Ended up just calling a plumber myself. Definitely a nightmare to deal with.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 29th, 2021

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Crystal Shewmake Albuquerque, NM

Quick response time. The technician that came out was quick and thorough. The problem was fixed very quickly.

3 years ago

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janet Springfield, MO

Very disappointed in the company. I wanted a service that was faster than 2 months. If my heater went out, I couldn't be without for 2 months. I will be cancelling my membership with Choice Home. They might be better if you live in a big city. I'm done.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 29th, 2021

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Arshad Shaik McKinney, TX

Best home warranty. No gimmicks. Prompt response and high quality repair technicians sent to fix the problem

3 years ago

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Amila Muslic Sioux City, IA

They do not find repair technician for days or weeks. Put it on you to find one and claim you will get reimbursed only to deny the claim. Raise monthly contract rate and deductible fee without prior notice to customer. Stay away from them!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 29th, 2021

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Janet Columbus, OH

Finally, a home warrenty that really works! I’ve had two claims and both were taken care of in a day.

3 years ago

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Mary Castoldi Melissa, TX

have claim # 127276064. Appliance co says problem is normal wear and and tear - you say no. Very frustrated and volt says they can repair for less that $200. How does a senior couple not use normal care when running a load maybe twice a week. Will certainly be very cautious when time to renew my house as well as my daughter's house.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 29th, 2021

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AOPal Dayton, TN

Do not waste your time or money with this company - they are terrible. It's difficult to speak with someone, and when you do they're extremely rude. They pay maybe 1/4 of the cost of replacing/repairing and you're still stuck with a huge bill. Save yourself the heartache and stay away!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 21st, 2021

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Tina Sanders Bartlett, IL

I have had several claims and all are handled quickly and have so far turned out to be satisfactory.

3 years ago

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Katherine Kemmerzell Louisburg, NC

So far so good. Had an AC repairman here and was quick and efficient from both Choice and the AC repair place

3 years ago

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Jose L Torres Harker Heights, TX

I will like to talk to a human not a computer, I have to explain several times my problem because the computer don't understand me.

3 years ago

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Darlene Powers Sun City Center, FL

Very easy to file a claim. Appointment was set immediately. Technician was friendly, professional, and knowledgeable.

3 years ago

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Debra St. Petersburg, FL

Trying to get a claim resolved is very frustrating. Is that company policy? Sending multiple technicians at $85 each to fix a problem? That doesn't seem to be present in your sales material.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jul. 21st, 2021

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walter sanchez Fontana, CA

I WOULD NEVER RECOMMEND YOUR COMPANY TO ANYONE. YOU HAVE TO MANY LOOP HOLES AND YOU'LL FIND ANY EXCUSE UNDER THE SUN TO NOT COVER A REPAIR. I THINK IT'S FUNNY THAT YOU CALL 6 MONTHS IN ADVANCE TO RENEW A POLICY BUT WHEN IT COMES TO COVERING REPAIRS YOU ARE NOT THERE TO HELP OUT. THANK YOU FOR TAKING MY MONEY AND NOT HELPING OUT.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 19th, 2021

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LaRuth Harper Temple Hills, MD

Excellent experience. They arrive on time they went straight to work solve my problem and I’m very please.

3 years ago

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R James Lapeer, MI

Fast, easy, and comfortable process. Sometimes rough to understand customer service due to language barrier.

3 years ago

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alto2lam San Antonio, TX

Choice was quick in getting an appointment scheduled and approving the claim once submitted by the technician.

3 years ago

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flowersunlimited@yahoo.com Garland, TX

On time, good communication, courteous, professional. Got the job done in very timely manner. Highly recommended.

3 years ago

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Moroni Redd Washington, DC

Very unhelpful. After a technician took the upfront service fee, he left and never came back, never did the work and never returned calls. When I asked CHW what they could do to make it better, they recommended canceling their coverage. I’m doing just that.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 9th, 2021

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Andrew Nguyen Renton, WA

I am impressed of how fast a claim is scheduled and a technician is sent out! definitely worth it to have CHW service

3 years ago

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Tracy P Sellers Louisburg, NC

I was unsatisfied because I thought that when they said replace my stove , IT was not enough to replace ,so I have to buy a used one that may end up having to be replaced too

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 29th, 2021

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Dr Ed Belding, MI

The repairman came on time and quickly determined the problem and successfully resolved the situation.

3 years ago

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Guillermo rubio Hollywood, FL

Horrible!! Rip off!! I paid for the TOTAL PLAN for one year for noting I call twice for minor problems, they send an independent contractor who never care to fix the issue Only care to get paid the$75.00 deductible, to say how much more we need to paid him to fix the problem, because it's not cover by the insurance

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Jul. 9th, 2021

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Imogene Roach Monroe, NC

It is easy to file a claim. The tech came the next day and had the problem solved before leaving. Made my day

3 years ago

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Paulette Giannetti Edgewater, MD

Great service. Congee, the technician, was very thorough and has explained everything as we go through the process.

3 years ago

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Jennifer Black San Antonio, TX

It was great. I filed a claim for my AC and Choice Home Warranty had a Technician here the next day. Amazing

3 years ago

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George Cipriani Charleston, WV

turned down my first 2 claims. First claim was not given emergency attention. The contractor claims he never received info from Choice. Second claim was turned down for system failure not due to normal wear and tear . This was not a good reason for a 20 year old unit. Based on that all claims could be turned down

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 8th, 2021

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Jose Jaime San Antonio, TX

I was surprised to have the technician come within 24 hours and take care of the problem. Thank you!

3 years ago

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James Zader Kyle, TX

Usually dissatisfied with the outcome, always find out the hard way on things you don’t cover and when my dishwasher needed to be replaced I was given $ 175, it cost more than twice that to repair

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 8th, 2021

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Charles Saad Norcross, GA

Choice has regained my faith in home warranty services. For years I didn’t have it because of a bad experience.

3 years ago

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Mariluz Lasa Miami, FL

Home Choice Warranty has been a total disappointment. Having a home warranty is supposed to protect you from unexpected expenses, but when something breaks down they are quick to find loop holes in their agreement not to cover the repairs. Do not waste your money!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 8th, 2021

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Eck Senivongs Meridian, ID

Extremely difficult to work with on this issue. Continued delays and unwillingness on the part of CHW to expedite the claim process with myself and the technician who came out. Very disappointed with CHW. It took CHW over 6 days to find a technician who would take the claim, because it is so difficult to work with CHW.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Jon N. Portland, OR

So far in one year, Choice Home Warrant has only been able to find one technician for 3 different claim requests. The one took 3 weeks to clear a drain. The other 2 claims I have had to find my own technician. My previous experience with American Home Shield, they were always able to find a technician promptly.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

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Lilly Indianapolis, IN

Technician was pleasant and professional. He solved the issue I had with my garage door opener. Great job!!

3 years ago

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Homer ward Fort Worth, TX

Very very disappointed. Did not cover one cent on my HVAC. Why I have no idea since I’d had coverage for months prior to the outside unit’s failure. I had filed an appeal and after two days still no response. Think second about this warranty company. They may not cover your appliances either !

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2021

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Daniel Mickelson Lawrenceburg, IN

We filed a claim for a leak that appeared 30 days after we occupied the property and so far the claim is not being honored due to no home inspection being performed. We were not informed of this policy and Choice happily took our premium.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Marci Bakely Alexandria, VA

I’ve had nothing but great experiences each time I’ve filed a claim. Appointments were available the next day 😀

3 years ago

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Saleem Morgan Davenport, FL

I don’t like the fact that this issue could have been resolve why the tech was here if you guys didn’t have a drawn out approval process. I bought this warranty because of your online rating. I really regret paying for three years.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

Choice Home Warranty Reviews