Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Leroy Gonzalez San Antonio, TX

Very professional and very informative. Answered all my questions and explained the service they provide. Very satisfied

6 years ago

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Donna New Iberia, LA

I have 4 stars, because I have not needed to file a claim yet. My representative Al was very awful in explaining policy and getting me sign up for coverage.

6 years ago

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Alphonso Fletcher Columbus, GA

They are very reliable. My initial experience was bad, but I spoke with an agent and they corrected my problem on the spot and approve my claim thanks.

6 years ago

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Chuck Casey Humble, TX

My experience to date is limited to the selection process. I found the Choice people easy to work with and helpful. The process was painless

6 years ago

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William Bartlett Wichita, KS

Very difficult to get the to replace stuff that equivalent to the one that went bad! I don’t like arguing with the adjuster from New Jersey when they low ball the replacement item. It took several calls before we finally got a replacement equal to the item we have.this has happened every time we call in to repair or replace something!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 3rd, 2020

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Daniel Port Orange, FL

Our claim for our leaking plumbing and damaged dry wall was denied. They went out of their way to make excuses for why they wouldn’t cover it. Even the repair technician they hired and sent out didn’t understand why they wouldn’t cover it. Terrible customer service, terrible experience. Zero faith in this company ever actually honoring their warranty. If we ever have another claim, I can’t wait to hear their excuses as to why they won’t cover it either. So far it’s been a waste of money.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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nick Staten Island, NY

fast quick service no hassle received a call within one hour of putting my claim in with an appointment for the following day

6 years ago

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Sapan Polepalle Scarsdale, NY

I find it helpful to have some coverage for the home. On the larger items is sometimes difficult to get choice to reimburse me for defective issues, but overall it is better than having no protection at all.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 27th, 2019

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Karen L Mitchell Sparks, NV

I have been very pleased with HC. I have used them several times. The repairmen they send are so nice and professional.

6 years ago

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Charles Aransas Pass, TX

We had a Plumbing Problem which was corrected by Technician Isaac. He was outstanding in sharing the do's & don't regarding our problem.

6 years ago

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Mark Benton, LA

I was very impressed with their service. The whole experience was much better than I ever received through other home warranty companies!

6 years ago

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Sunnee Las Vegas, NV

Choice Home Warranty Service was fast and good. Although sometimes they can't repair it for you, but they will give you some compensation soon.

6 years ago

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Joel Wichita, KS

They refused pay for my repair. I called back and they sold me an extended warranty and asked me to wait 30 days to use it. After all they refused pay anyway saying that my problem is not on the covered. But they have the Plumber report since the first day! Choice Home Warranty is not an honesty company. They are tricky, racist, and no respect for costumers. Don’t do business with CHW.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 18th, 2019

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Bipin Patel Peachtree Corners, GA

Technician was on time and very helpful in providing heads up on arrival time. Knowledgeable person and did not require assistance. Hats off to him.

6 years ago Edited April 3, 2025

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Reno Fuhrman

I was mislead by 2 different agents who led me to believe that my recent claim would be covered. I paid a service fee & then the claim was denied. No work was done & I wasted more than a week for a vendor to diagnose my issue. I was hoping to at least be reimbursed the service fee. After I appealed, I was assigned a case manager who basically denied me on the spot. I asked to speak to a supervisor & was told that nothing further could be done after the case manager denied my appeal- extremely disappointing!

6 years ago Edited September 18, 2024

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Julie Michel Middletown, MO

They didn't disclose pertinent info and do NOT cover what they claim. Took 14 days to dispatch a company for a water heater. The company came 4 times to do more damage than was original claim. Busted walls, sewer backed up in to house and misdiagnosed water heater. 30 DAYS without hot water. Replaced, at their recommendation to find out it was a $12 part. Called in new claim this am, talked to a manager and specifically named Mounts Plumbing to never be sent to my home again. Guess who they dispatched this afternoon!!! 😡

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2019

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Emily F. Peoria, AZ

Too many exclusions included and the coverage is not great! Had a water heater problem with the house I bought a year and half ago, and they would not cover the cost/expense of repairing or replacing the water heater. Have been a loyal customer with Choice Home Warranty for 7+ years with 2 claims! Make my premium payments on-time every month. Not fair!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Dec. 12th, 2019

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Mary Zaparoni Charleston, WV

Very easy to call and schedule a claim. The serviceman who has been called for my issues is always polite and explains everything he is doing.

6 years ago

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Barbara

I thought it was a good idea but I was wrong our dishwasher quit and it has a manufactured warranty but instead of using it to get part replaced your company wants to replace but only want to give us 275.00 to replace it well I don't know what planet you can replace a dishwasher for that amount . I will be replacing your company with one that actually covers the appliances like you are supposed to do.

6 years ago Edited December 9, 2025

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 11th, 2019

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KB Lancaster, PA

Getting ready to cancel 3 policies. Choice will always find a way to deny a claim. I've been a client since 2015. I put in a claim for a shower leak (they said there wasn't one); a claim for a stove/gas leak (they said there wasn't one, and yet UGI had to come in, cap it off; and I had to buy a new stove) and a water heater venting issue (they don't cover vents). In each case, they charged $45 to tell me they couldn't do anything. That plus the annual fee .... not worth it. A ripoff.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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J daniels Atoka, TN

The service is quick and precise! Great service we only use them once so far it ok I dont like the review been so long I think it should be the customer's choice

6 years ago

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David New Port Richey, FL

Choice is a ripoff and a waste of money. They always try to find a way to NOT cover a claim. The door springs on my dishwasher broke and I was told that it was excluded from coverage. The customer service rep who took my phone call didn't tell me it wasn't covered so i had to pay the service charge and then be told. I appealed and it was denied. In my opinion it is a waste of money.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 9th, 2019

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Jeff Tucson, AZ

I have had a service technician on the vendor list from Choice Home Warranty come to my property 5 times. Every time they have put a band-aid on the situation and called it good. I've now been forced to get an outside vendor to execute the repair, however, the process to file a claim is extremely cumbersome. Choice will not accept an invoice nor will they call the company that executed the repair. They require the technician to call them, which they refuse because they feel that Choice home warranty is too difficult to work with.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 6th, 2019

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Mike Hurt Sapulpa, OK

the one star is as much on me as it is how i feel about choice home warranty. had i not assumed the coverage was the same as my previous warranty company i would not have made the purchase. obvious question, why did i change. i was concerned the quality of the repair people was declining. choice has done a great job of defining normal wear and tear to not include much of anything. i salute you for that. i canceled my contract, determining that i was not a good fit for choice.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

We regret losing you as a customer.

Dec. 5th, 2019

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Yurcania Toribio Westtown, NY

I like the options and the sales. Aaron was able to understand what I was buying and I am hopeful that when filing a claim will be just as easy.

6 years ago

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John Plummer Buckeye, AZ

I would like to rate CHW higher but my experience so far is frustrating. The technician removed the control panel for my oven and gave me no idea when it will be repaired. This really impacts our holiday plans. I am not a happy customer.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 4th, 2019

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Carl Walker Jacksonville, AR

Used them 3 times in 2019. Each incident was handled promptly and professionally. I saved about $125 per repair, I'm happy.

6 years ago

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Michael Dagostino Newfoundland, PA

I had good experience and bad experience overall it is a good insurance but you need to read very careful the details that comes up when they send the repair person.....

6 years ago

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Kathryn Foley, AL

Was very impressed with the fast service. With in an hour and a half, the technician was at our door to get our furnace working. Great job

6 years ago

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Angie Kenner, LA

I am totally satisfied with Choice Home Warranty. The company's response was very quick. I will recommend to this company to my family and friends.

6 years ago

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Mike Maher Boise, ID

1st time I used chw for a garage door problem. I had to pay more than the $60. 2nd time, today I put in a claim this am and have still not heard from a tech. I recd your email re: my claim but no other response.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 25th, 2019

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Susan Marana, AZ

I started a home warranty service last October and submitted my first claim this week. Who would have thought a warranty covers everything on the water heater except the water heater itself. What a joke. I feel completely taken advantage of and am extremely disappointed. Now I’m looking at a $1200.00 replacement cost after paying a $75.00 service fee that got me absolutely nothing.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback our records show that your unit was repaired. If there are any further issues with your unit please contact 1.888.531.5403 and speak with a claim’s intake specialist.

Nov. 22nd, 2019

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Gerald Hughes Painesville, OH

I needed my garbage disposal replaced due to it leaking profusely. The technician was knowledgeable and friendly. Did a good job.

6 years ago

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Ralph Liberatore Bear, DE

Placed the call, the customer service rep quickly took my information and that’s all it took. Had an Appt in less than 10 min.

6 years ago

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Joe Jarjis Farmington, MI

Took almost two weeks to get a tech out. Finally scheduled the appointment without letting me know first to see if I was even available to be home. So I took the day off and the tech never showed up. Tried calling Choice Home Warranty to speak to a manager. Was told one wasn’t available but that they would call me back. Needless to say no one ever called back. Big mistake going with Choice Home Warranty. Don’t make the same mistake as I did.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 20th, 2019

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Lora Ord New Haven, WV

Very disappointed in CHW. I have to use my own tech due to no one wants to wait on CHW to reimburse them. And then they require the tech to remain on hold for 20+ min while they (CHW) figure out what to do, when he needs to get the job done and move on to the next. So inconvenient for both the homeowner and the tech. They don’t have to make it so difficult!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 15th, 2019

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Riju Austin, TX

I am still struggling to get a help with a very simple fix in Washington machine! The choice Warrenty team keep promising me that the technicians will fix the issue since TWO months! I paid upfront for 3 years services. I tried to speak to the manager every time and customer care reps keep saying that managers are not there to speak customers and they only for administration jobs!!!!! If you want more about my experience with Choice Home Warrenty team, please contact me on Facebook/ instagram rijuvarghese/Austin. Thanks

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Nov. 18th, 2019

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Wanda Bowling Green, KY

Choice Home Warranty does not honor the policies. I am in the process of finding my own tech to take care of my heating unit. I have contacted several times about getting this service taken care of. Sometimes no response from them, to find your own tech and we will reimburse you. And there are all kinds of stipulations to the reimbursement process. I am so disappointed and frankly angry with them. I feel like I have been duped out of 460.00 for nothing.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 7th, 2019

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unhappy Douglasville, GA

Company is a scam. Was advertised as a if we can't fix it then we replace it. I have been refused common wear and tear repairs due to the fine print of their contract. Contract caps at 1500 dollars, this does not buy a new air conditioner. They advertise as 24/7 but in the evening phone just rings and rings. Can take weeks to get a technician to only find out choice will not cover repair.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 7th, 2019

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Bashar

I customer for two years, don’t waste your time on money with them, thief and bad customer service, beside you lose the cost of the insurance, every time somebody come to inspect you pay extra $45 and hundred percent of the time they decline, they are you about all cases, they always find excuse in the fine print. Less headache and cheaper to find local contractor by yourself, or try other company. Don’t don’t don’t.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 5th, 2019

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Janet Phoenix, AZ

I was under the impression when I signed up for 6 years that if I had any problem with my appliances that it would be covered. Not so. Very diaappointed.

6 years ago

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Michelle Mesa, AZ

I really thought that I was going to get great value for my money - however, I did NOT - they advertise that items such as your water heater are included for repair or replacement but then they have "fine print and exclusions " and my technician reported something different from what he told me. I did NOT get a repair or a replacement. I have requested a refund for my time left. I gave a 3 star on customer service because I was treated well when buying the contract (although inclusions and exclusions were not explained) and treated very well thru the refund process.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 1st, 2019

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Kristine R West Columbia, SC

I needed my water heater fixed. first thing they wanted to do is deny my claim. I pushed back they sent a tech. My water heater worked for a day. I cancelled choice and they would not honor my claim even though they had my money!! Make sure you read all the fine print they had more reasons not to fix it than to fix it. Complete rip off! Glad I did not have them for long.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 1st, 2019

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jerry gregory Clay, NY

please everyone read your contract , I would hate to see anyone this winter feel secure with this company and have a major problem like furnace shutting down because it isnt covered if you read the fine print.all the parts that make it run are not included in the plan. a valve that opens and closes in furnace which is an expensive part they wont repair just told me to look at my contract so i going back to my old company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 31st, 2019

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Pamela High Point, NC

I am really upset with Choice Home warranty right now. They are sending a second tech out for a second opinion why? What happened with fixing the washer? What is the problem here. I paid you the 45 dollars. Why aren't you fixing it. I am mad as a hornet nest right now. Why couldn't the 1st tech. fix it. Why do I need another technician to come give another opinion on it. I need my washer fixed here.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Oct. 31st, 2019

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Charles Roberts Powder Springs, GA

Bad information, the plumber that was sent to our house was threatening so my wife called company and said she’d call police if he showed up. Choice would not dispatch someone to my house 3 days from the time we called. The water leak wasn’t going to wait 3 days and we didn’t want more damage to our house. Had to call someone else. NOT A GOOD SITUATION.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 30th, 2019

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CYNTHIA DEPORTE Grand Junction, CO

I HAD TO PUT ONE STAR CAUSE IT WON'T LET YOU CHOOSE NONE!!HORRIBLE COMPANY!! DON'T WASTE YOUR MONEY ON THEM!! THEY DON'T COVER ANYTHING EVEN AFTER THEY SAY THEY DO AND IT'S ON THE WEBSITE!! THEY ARE A BUNCH OF CROOKS THAT TAKE YOUR MONEY THAT'S ALL!!! EVERY TIME I HAVE CALLED THEM AND THEY SEND A COMPANY TO MY HOUSE THEN CHOICE HOME WARRANTY SENDS ME AN EMAIL SAYIING THEY DONT COVER IT AND MY CLAIMS ARE DENIED EVERY TIME & I END UP PAYING FOR EVERYTHING OUT OF POCKET EVERY TIME!!! BAD FALSE ADVERTISEMENT!!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 30th, 2019

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Disappointed Don McKinney, TX

Well I have no clue how the repairs are handled because I have filed 3 claims for 3 different issues and not one has showed during scheduled times. 1 said they never got the order. 1 just never showed. 1. Text they had to reschedule. When I called they company they said sorry. So I am calling tomorrow to cancel and get a refund. DO NOT USE THIS COMPANY. I am a real estate broker and deal with warranty companies all the time. I was promised by the marketing rep that I would love Choice. SHE LIED.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Oct. 24th, 2019

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Lori Tims Valley Mills, TX

I gave this company one star because it can't go any lower. This company's home warranty is not worth the ink and paper it is printed on. They do not have contractors that will work with them. They say to get your own and get reimbursed. They do not pay the reimbursement. Happen twice on on our property. HVAC and water heater. I am a real estate broker and I will inform all my clients of my experiences.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,

Choice Home Warranty

Oct. 23rd, 2019

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Blaine Indianapolis, IN

The advertisement for this company statements are inaccurate. Takes months to hear back from the company. They hardly cover anything. We had a refrigerator go out the week we moved into our new house and they have us $50 to replace a part that was only a fraction of the problem. Also we have a furnace that wouldn't turn on weeks after moving in and we were told it could possibly catch our house on fire. Still no replacement. So no, I wouldn't recommend them.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 23rd, 2019

Choice Home Warranty Reviews