Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Dr. Adam C. Wright Houston, TX

Horrible company who could care less about its customers. Shady, shady business practices. Deny every claim even AFTER it’s been meticulously explained to the rep at the time it’s posted. Rude and adversarial to customers when confronted about such practices. All these “positive reviews “ online are clearly fraud. BEWARE!! Can not wait until my contract with them expires next spring. WORTHLESS POLICY....

7 years ago

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JUDY CAMPBELL Taylors, SC

we have used them a couple of times, and the repairs were done. I just do not like the fact you do not cover a lot of things that can go wrong in a home. for example a pre existing problem. That should be included.

7 years ago

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Robert Hesser Broomfield, CO

Customer service rep. Was informative but to pushy trying to upsell me on something I am trying for the first time. Very aggressive and a bit rude when I wouldn’t sign up for 3 year program.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Mar. 31st, 2020

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Dennis Biega Freedom, PA

We have a dryer that’s not working the timer is not working the service man had to wait for your people to approve it it’s been almost a week since the service man was here why this not his fault it’s yours

7 years ago

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Alesia D Choice Antioch, TN

Instead of $60. it end up costing me $340. to use my plan, I was treated very dishonestly and unfair because I keep all my service receipts for what I was told I didn't do in preventative maintenence. But because they were looking for default, no one was interested in seeing them or speaking to me further 😔 scared to call again but sadly my plan was paid up front for the year.

7 years ago

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Nancy Jimenez Rio Rancho, NM

I placed a claim with this company for a stand alone freezer on June 14,2018. The freezer needed to be replaced so they sent me a notification they would mail a check for less than half of what it is going to cost to replace it. I wasn't happy with their service so I decided to call today and cancel my warranty and go back to First American. I was told the check would not be issued if I cancelled so I am going to have to pay for another month to receive what I already paid for. Horrible company!!!!!

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 26th, 2019

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michael steets West Palm Beach, FL

The salesman on the phone told me that if something can't be fixed it will be replaced. Not some dollar amount given to me but a full replacement of the item. Then when I read the contract it said that Choice Home Warranty has the option to give me cash instead and that amount can be what it would cost them after their discount. He lied to me and I need a better answe or I will cancel.

7 years ago

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Sharon Hequembourg Ballwin, MO

I am in the middle of my second claim with CHW. I will NOT be renewing my contract. It has not given me the peace of mind I paid for. The first repair (11 year old stove) was denied, and they wanted to give me $350 for the COST? of replacement (stove cost $2,000 when it was purchased). I am waiting for them to approve a simple washing machine repair (4 yr old machine.) They deny receiving paperwork from technician, even tho technician sent it 2 days ago. Horrible!

7 years ago

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Naeem Waldorf, MD

I have no idea why you would send me a review and my air conditioning is still not working. My air conditioner broke almost 2 weeks ago. My house temperature is around 85 degrees. I had to go buy multiple window and try to cool down my house. I am getting reimbursed for anything. There have been numerous no shows and 30 min wait phone calls to get through. I am not happy.

7 years ago

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Beverly A Bell Denver, CO

I called to ask questions about a home warranty and a representative by the name of Jack answered the phone and I was questioning plumbing coverage. He advised me that plumbing was not covered and asked would I be interested in appliance coverage and I told him no and before I could say anything else he hung up on me. I called back to make a complaint with a supervisor and was transferred to a recording. Not a very good customer service staff!

7 years ago

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Dee Chisolm Hampton, VA

Jason was so helpful and well versed in what warrant and price would fit my needs and budget. He is and outstanding agent!

7 years ago

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Deborah Kraemer Roseville, MI

I felt a little pressured when inquiring about the warranty and did sign up. Hope nothing fails the month i have to wait. Hopefully i get good service when i need it

7 years ago

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Kevin Chesapeake, VA

I should have read the fine print, a/c coil went bad so I thought I would be covered. The contract stated coil will not be covered due to rust or corrosion. How else will a coil fail other than rust or corrosion? Save your money and fund your own repairs. Would not deal with this company again, fortunately I only have a 1 year policy. I think you would have better odds of me coming out to repair your appliances than you would choice home warranty. Buyers beware!!!!!

7 years ago

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Pam Dyckman Grove City, OH

Very very disappointed in the service from choice warranty. Roy came Saturday to fix our AC. He was very cordial and fix the problem. However, we ended up paying him $225.00 because he had to get permission from Choice Warrsnty to replace the part. He emailed and called. After 45min he received no answer. Come to find out, you have no one on the phones on the weekend. What is the point of having technicians come out on weekends if they can’t get the okay to repair the AC.

7 years ago

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V Pinson Henderson, NV

The repair person arrived as scheduled and my garbage disposal was replaced promptly. Very satisfied with the service. V Pinson June 16, 2018

7 years ago

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Mike Donnelly Phoenix, AZ

Horrible customer service! I was told repeatedly for a week that they had authorized payment to fix my AC and they reneged on their promise and said they will send a check, their wholesale cost of a part, for me to buy a part to fix my AC. They kept stringing me along for a week and I still have a broken AC unit (in Tucson, 100+ degrees). Choice Home Warranty LIES, CHEATS ,STEALS, and laughs all the way to the bank with your money! Do not but a warranty from them, you will get screwed!

7 years ago

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S habe Wentzville, MO

They are great when selling you the contract but their customer service closes at 5pm eastern and they make you wait in hold for 45 minutes. Their technicians are not reliable and they want to give u pennies on the $ to do a replacement. Ridiculous!

7 years ago

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Charles Smith

I'm using my warranty now and I've been waiting four months and nothing's happened. They don't give near the amount of money that should for an appliances that need to be replaced. I have top quality appliances and they give me money for bottom quality appliances

7 years ago Edited January 10, 2024

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JOHN rOLAN Porum, OK

my clothes dryer when down. i called on Sat. service provider contacted on Monday, came and fixed the dryer on wed. sure hope for a faster response if it was my refrigerator or air conditioner.

7 years ago

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desmond Murphy Missouri City, TX

The professionalism of Choice home warranty representative Albert H. was impressive. He was efficient, accurate and knowledgeable.

7 years ago

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David Westmoreland New Iberia, LA

Been paying these people for over 4 years. AC evaporator coils leaking. They said not covered because caused by rust and corrosion. Asked who told them that. They had no answer. Asked if leaks in evap coils are covered. They said yes. In the same breath I was told this type of leak can only be caused by rust and corrosion which is not covered. Refused to provide me with claim form submitted to them by service provider. I would suggest you save $50 a month to cover home repairs. Do not use Choice.

7 years ago

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Aaron Patterson Arlington, TX

My AC was not working and they had a really great man out to assist us in getting it fixed in under 12 hours!! Very glad that we chose CHOICE!!

7 years ago

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Marion Spencer Hermitage, TN

A/C unit went out. We filled a claim and didn't get a timely response. When a technician was located and scheduled I called to confirm the appointment. He told me he wasn't coming as he hadn't been paid for previous jobs from the warranty company. I have to call a repairman my self to get it fixed. After stating they would reimburse me they told me the amount and then sent a email with a amount significantly less. The service is poor and unreliable. Choice is a bad choice for doing business with.

7 years ago

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Dianne Mcgreevy Sugar Land, TX

very knowledgeable, quality service. great follow up. Problem solved. thorough testing of problem to make sure it was working properly

7 years ago

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Kiah Mah Stephenson, VA

Have just purchased the warranty so not too familiar with the process yet. However, Jimmy was the agent who sold me the warranty and was very helpful!

7 years ago

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JOSH REEVES Birmingham, AL

THIS IS A RIP OFF! THE TECHNICIANS THEY SEND OUT TELL ME THAT! CURRENT CLAIM HAS SOMEONE COMING OUT SIX DAYS AFTER CLAIM TO FIX AN AIR CONDITIONER UNIT!!! ALWAYS HAVE TO WAIT ON HOLD FOR ANY HELP AND THEY SEND OUT A BLANKET EMAIL THRU REGION FOR ANYONE TO DO THE WORK AT THE VERY LOWEST COST! I HAVE CONTACTED PREVIOUS SERVICE TECHNICIANS TO COME BACK THEY HAVE ALL STOPPED WORKING FOR CHOICE HOME WARRANTY !! TOLD WHEN I PURCHASED THIS POLICY I COULD USE MY CHOICE OF REPAIR COMPANIES, NOT THE CASE THEY DO NOT PAY THEM!

7 years ago

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Anna Bigi Greensburg, PA

I have had a terrible experience with this warranty company. They feed you a line of bull when they are trying to get you to sign up and then it’s the complete opposite when you need to report something and then they say didn’t you read the fine print. I took 4 different days off work to be home for my scheduled appointment just to have no one show up.

7 years ago

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renee boehnen Fort Worth, TX

this is the worst company!!!!! the customer service has been horrible! they sent out a terrible tech who even forgot to submit paperwork. Then they deny my claim because I havnt maintained my unit! I have proof that I maintained it but I will have to submit that and wait even longer. I told them it was working fine when I took out the contract and had proof they called me a liar . When I ask about canceling the policy they want to keep $100 for admin fees.

7 years ago

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Luis Krystal Henderson, NV

I have 11 contracts, every time I have a claim, I have to negotiate for service payments, is like they DON’T WANT TO PAY. I do not consider Choice Service Warranty Company. At the end of the term I WILL NOT RENEW!!!!! By the way, the service companies alway want to up sell. VERY DISPLEASED!!!!

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Todd Fogelberg Brentwood, TN

This company is a scam. Do NOT give them a $1 of your money. They will not honor any claim and always have some excuse to not pay. They have already denied two with me that clearly were covered under their own contract they provided to me. All tech's warned me when they arrived that this warranty co. would just deny any claim. Not much you can do about it and they know it. they need to be put out of business.

7 years ago

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Michael Day McCordsville, IN

Choice decided to replace, not repair. Great except that they are "no longer" in the business of replacing and will send you a check based not on the features, capacity, and efficiency of the appliance as stated in the contract, but the age at their discretion . And then you have to wait 30 days for that said check to be processed, not mailed. That's just one claim. It's been over 30 days for another and their response is parts are on order and talk to the technician and the technician says talk to Choice. Still waiting for a call from a "Director".

7 years ago

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Paulette Robinson

The calls were just annoying they just keep calling until you answer it was not my first choice to go with them because all the calls I’m still not sure how good there service will be.

7 years ago

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Calvin Brown Washington, NC

TOP JOB, DAVIS APPLIANCE OF GREENVILLE WAS HERE EARLIER THAN THE SCHEDULED WED MORN APPT ON TUES, AND REPAIRS WERE COMPLETED, THANKS.

7 years ago Edited January 10, 2024

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Sudhakar Troy, MI

Not happy with your service. Only positive is your price. You have unqualified and unreliable contractors and find issues not to fix appliances. Like rust. All appliances rust at some point. Excluding rust is not a good business practice.

7 years ago

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Vincent Cruz Brunswick, GA

I did an online claim and althought I was given the option to find my own technician, CHW was able to find one and the problem was fixed the following day.

7 years ago Edited September 14, 2021

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carol Billings, MT

I called Choice Home Warranty for a quote. Since I am a senior citizen and in ill health I decided to read some of their reviews. I told the salesman who called the next day that I couldn't sign up with them due to many poor reviews I had read. Since then I have received 3+ phone calls a day for 6 days in a row for a month. I never answered the phone after the second week of phone calls. Still the calls persisted. DO NOT SIGN UP WITH CHOICE HOME - THEY WILL HARASS YOU EVERY DAY WHEN YOU TELL THEM NO!!!!

7 years ago

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Terri Hayes Scottsville, NY

Called to inquire about a new home warranty and the person insisted that I buy the policy TODAY... and when I said that I was not ready to spend any money (on a house that I have not purchased and for which I will not close before June or July at the earliest) the sales person hung up on me. Apparently - they do not care to give you prices or information unless you are willing to immediately select their product - not further questions or time to think. ... not impressed.

7 years ago

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Bernetha Plainfield, NJ

Information was provided on a timely basis, appointments were scheduled and follow up calls were made. Very professional and appreciated.

7 years ago

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Steve Riverside, CA

I really do not care how or what their business is. When I am getting spammed by them and I never asked for it it is annoying and irritates me. This company pays spammers to advertise for them. How I got on their list I have no clue since I have not even looked for a home warranty since 2009 but they have been spamming me hard and I am tired of it. I will NEVER do business with a company that has such low ethical standards and that pays another company to spam their dirty work for them...

7 years ago

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Joe Barty Shelby, NC

The company tries to use a lack of maintenance to deny everything. My heat pump quite working and the technician said it was leaking. CHS told me I had to pay out of pocket for the diagnostics. $345 later they refused to fix the head valve, because they said a properly maintained system would not have leaked. It was a mechanical failure. If they were going to deny it, I wish they would have let me know before I paid the dirtball contractor all that money to diagnose it.

7 years ago

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Gary Coley Raleigh, NC

i called to have my A/C checked out and they told me it wasn't covered and told me it was in the policy ( it was in nothing I received) this is a really bad company to deal with they tell you what is covered and then refuse to fix, I am canceling my Warranty and would advise anyone else too also. This is the second time they couldn't fix something RIGHT my Refrigerator was the first. A TOTAL RIP OFF!!

7 years ago

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Atul Trikha Powell, OH

The Worst warranty you can have for your home. They will deny your each and every claim no matter if it is a gas leak, water leak or anything you can think of. The whole reason for buying a home warranty fails with Choice Home Warranty. One can argue all home warranties are same but I had an exceptionally good experience with ABC home warranties for several claims in spite of the negative reviews.

7 years ago

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TaNYA Hendrix Dallas, GA

Not happy with the service at all. All three times someone has been to my house it has not been covered. Coils on a HVAC that stay wet was not covered, clogged to a pipe outside my house that connects all the pipes from the inside was not covered and heating element was not covered. I have spent over 4000.00 out of pocket to fix issues. What good is this warranty.

7 years ago

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Gregory Volkens Suffolk, VA

This company to me is not good. I’ve call them two Time for what I thought was covered. Each time Choice told me I wasn’t covered. You make your own decisions but I would not recommend this company. Very good customer service but won’t cover anything but my policy says it will be covered. Very disappointed in this company. I will not be renewing my coverage

7 years ago Edited September 14, 2021

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Francis Beverley Round Lake, IL

I 'like' the fact that they are lightning fast to take my monthly payment but molasses slow to make any sort of payout on a claim. I have been a customer of Choice Home Warranty for years but after this fiasco with my hot water heater I plan on getting out of this program ASAP. Save your money and pay yourself every month instead and you will be much better off.

7 years ago Edited October 8, 2021

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John Morris Fountain Hills, AZ

The choice warranty staff and appliance repair people we great . The refrigerator problem repaired and operating in a timely manner.

7 years ago

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James Capitol Heights, MD

I would give a negative star but that is not an option. I didn't to pay via credit card but electronic bill pay. I just was on the phone with 1 of their representatives and because I didn't want to use a credit card as a form of payment the representative stated "We really don't need your business!" and hung up. Really!!! Was thinking of giving in and providing a Credit Cart to them but after that. NEVER!

7 years ago

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Arleen Finkelstein Pompano Beach, FL

I needed a pool motor repair. Someone arrived the next day. I am currently waiting for a new motor. Everyone was very efficient.

7 years ago

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Shakitta Boyce Charlotte, NC

I only had the services for a few weeks and I HATE it. I have never made any claims. I only called in for information on my coverage and due to the lies and bad customer services I received i decided to cancel. And even that was a hassle because no one would cancel my services or reimbursement... and remind you, i only had it for 3 weeks and no claims. However, it took a week to cancel and i still have not beeb refunded. Now, i am with a different company and a lot happier. I would not recommend this company to worse enemy

7 years ago

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Joseph M. Dobkin Miami, FL

They are not able to dispatch people when you need them-only when their handpicked person is available. You are treated like an unwanted step-child. More shocking, they have people with extreme criminal backgrounds coming to your home because they do not do adequate background checks. Some vendors have also been sued numerous times due to doing defective work. need I say more???

7 years ago

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