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John T Henderson Stamford, CT

Prompt response and scheduling of company to address issue. Professional, courteous.

8 months ago

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Amy Stuhlmacher

It takes 30 days to get a voucher from Lowe's for a new appliance. This is unacceptable. I am now without a washer for another month with 3 children.

8 months ago

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Mark King Kannapolis, NC

I love the value, convenience and service. I am disappointed that it takes 30 days to get my reimbursement.

8 months ago

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Anthony Caccavelli Hampstead, NC

We put in a claim that should have been taken care of , but WAS NOT and we had to pay out of pocket. My husband has contacted Management to talk to them about this.

8 months ago

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Bahadur Dhillon

So far choice home warranty being very good and taking care the business in timely manner.

8 months ago

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Alana Los Angeles, CA

Albert was very nice and explained everything perfectly to me. The process was very easy to set up.

8 months ago

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Cheryl Messerschmitt Las Vegas, NV

I loved the contractor. I did not like that it took so long to finish the repair.

8 months ago

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Spoonyg

The worst customer service and assistance process I have ever experienced. I filed a complaint with the BBB. My problem persists because CHW assigns work to technicians who are unable or unwilling to resolve the problem.

8 months ago

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Judy Broome

I like to call for a repair and a repairman comes in a couple of days and fixes my problem.

8 months ago Edited June 28, 2024

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Lillie M Green Charlotte, NC

Came a day Earlier, very polite and concern. I was very pleased. Thank you Ms. Lillie Green

8 months ago

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patKban Tucker, GA

It’s easy to open a claim. The response is practically instantaneous. The site is user friendly.

8 months ago

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Michelle Adam Rock Hill, SC

I have not received any response from Choice as to what my service provider said I need done. I have nothing to say if the repair I need done has been approved or not? How long do I have to wait?

8 months ago

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Marsha Orlando Lakewood, NJ

I had to file claim on internet I wanted to talk to someone but it worked out fine

8 months ago

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Robin DiCarlo Williamsburg, VA

There is nothing like the ease of mind by having a Home Warranty Company like Choice Home Warranty.

8 months ago

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Betty Cammer Southaven, MS

Good customer service. Prompt appointment schedule. Very knowledgeable and respectful contractor.

8 months ago Edited February 6, 2024

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Helen Las Vegas, NV

choice home warranty is responsible for all my claims and the service is fast and efficient

8 months ago

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Robert Chapa Orange Grove, TX

was quick the explain coverage. explained different options. explained different payment options.

8 months ago

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Verified Customer

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Eugene

Very happy with the contractors that they use for their service.

1 year ago

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Verified Customer

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Charles

They try to help. Our heater was going out and they sent someone right out to fix it.

1 year ago

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Verified Customer

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Anonymous

We had a good price. But I had broken hinges on my washer and they did not cover wear and tear.

1 year ago

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Verified Customer

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Latham

The man told me he'll be here about a certain time and he was here about a certain time.

1 year ago

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Verified Customer

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Richard

I've only needed a couple of things from them and they were very, very good at doing that.

1 year ago

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Verified Customer

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Ray

Other than the claims, the company does well, but it's hard to put a decent claim in against the company.

1 year ago

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Verified Customer

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Sheri

They've always given the status if I needed it or called and let me know that the person's on their way.

1 year ago

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Verified Customer

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Ballack Orlando, FL

Excellent and quick service ! Glad to have purchased Choice Home Warranty.

1 year ago

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Verified Customer

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carlie williams Florissant, MO

I like they save me money and follow through with effective repairs.

1 year ago

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Verified Customer

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Priscilla Berry Pasadena, MD

I don't like that I have to wait so long for Choice Home Warranty to find technicians to assist me with my home issues

1 year ago

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Verified Customer

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Donald Green Atlanta, GA

Service Provider were never on time. And your office just send out auto Dates and Tme everyday and the Service Provider dose not know he had a call until four days later.

1 year ago

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Verified Customer

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Olivia Colorado Springs, CO

Convenient to call for appliance repairs . Fast response from vendors

1 year ago

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Janice Maia, 13

Everything we called Choice Home for got rejected. Seems as though CHW does not cover a lot. READ THE FINE PRINT and keep your fingers crossed when needing their service.

1 year ago

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Verified Customer

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Vickie Crosby MI

Responsiveness, great communication, quality service from reputable companies.

1 year ago

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Verified Customer

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EAPC Ashburn, VA

Excellent response. Excellent customer service. Good technician

1 year ago

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Verified Customer

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Mary El Paso, TX

My washer broke unable to repair and they replaced it thank you CHW

1 year ago

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Verified Customer

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Jane Miller Linden, TN

Easy to file a claim and a service person come and work on the item

1 year ago

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Verified Customer

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Laura Poole Esparto, CA

Not able to speak with anyone. Called multiple times and left my phone number for call back and never got a call back.

1 year ago

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Verified Customer

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Ronald W Waters Ashland, OH

Brian was courteous and efficient. He was able to make the repair quickly.

1 year ago Edited October 10, 2023

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Verified Customer

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Tonya Houston, TX

I was given a quote for $2800 but choice warranty fixed my problem for $75

1 year ago

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Verified Customer

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James

Take to Long to get anything fix and if they can't u have to wait 30 or my day to replace your appliances:( not happy

1 year ago

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Verified Customer

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Khatereh Hajizadeh Sunnyvale, CA

I have to connect them several times and they are not in line with each other and every time I need to start from the beginning. Too much time needs to deal with them !

1 year ago

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Verified Customer

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Wade Corporon Atlanta, GA

Quick and good service that provides good quality for the price

1 year ago

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Verified Customer

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Kay Wichita, KS

The Butler Plumbing & Restoration customer service was excellent.

1 year ago

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Verified Customer

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Charles-Hubert Devaux

Happy with their service and for now, the companies they have sent to help us.

1 year ago

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Verified Customer

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Gary Lorena, TX

Choice Home Warranty refused to provide like replacement for my Microwave. They offered $199, which Was $200 less than the defective model.

1 year ago

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Verified Customer

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Donna Phoenix, AZ

Very attentive and helpful. Love J&L Plumbing!, one of their providers.

1 year ago

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Verified Customer

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Judith Cramerton, NC

Bad customer service. I had to be proactive to keep claim open. Took 3 month and claim was cloaked be use I didn’t contact them for 39 days!

1 year ago

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Verified Customer

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Gail

I switched to this company because the one I had has gone out of business. They're prompt.

1 year ago

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Verified Customer

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Lowell

Company is fraudulent. Would not recommend this warranty company to anyone. Cheated me out of monthly payments and declined honest repairs. Bad company!!!!

1 year ago

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Verified Customer

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roger erby Erie, CO

Things get fixed and done right. Contractors ate polite and professional.

1 year ago

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Verified Customer

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Michael Mauk Summerville, SC

A great provider was assigned. Quick response, professional and knowledgeable.

1 year ago

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Verified Customer

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Juan Elizondo Austin, TX

Great company without any problems and good customer service

1 year ago

Choice Home Warranty Reviews