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Verified Customer

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Fram Polad

I liked the service provided by Max Appl

8 months ago

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Verified Customer

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Katheryn Orlando, FL

I have not received my reimbursement check and it’s been almost a month. I call and get a different story every time…..

8 months ago

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Verified Customer

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Karmen Tucson, AZ

Quick response and professional services

8 months ago

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Verified Customer

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Elizabeth E LaRue Jacksonville, NC

Speed of service. Recommend Choice to anyone

8 months ago

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Bob The Villages, FL

Covers items on the plan, Some covered items require additional out of pocket costs.

8 months ago

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Verified Customer

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Kathleen Baxter, TN

The service is handled as quickly as possible

8 months ago

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Verified Customer

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Ivan Wolf

So far easy to get response and service when needed.

8 months ago

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Verified Customer

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alex Salaiz San Antonio, TX

The technician did an awesome job and was quick about it.

8 months ago

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Verified Customer

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John Digiacomo Seattle, WA

Repair time was quick and done on 1st visit

8 months ago

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Verified Customer

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Jim O'Donnell San Francisco, CA

You refused to repair my heater even after I gave clear evidence that its failure was due to reasonable wear and tear and age.

8 months ago

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Verified Customer

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Luis Rey San Antonio, TX

Great service and fast response from the plumber

8 months ago Edited January 8, 2024

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Verified Customer

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CHRIS CHRZANOWSKI Elmwood Park, IL

Prompt response. Provided a quality replacement heater.

8 months ago

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Verified Customer

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Bill Haughton West Point, MS

Quick response to both me and the contractor. Great service

8 months ago

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Quiana Varner Ashburn, VA

Filing a claim is really easy. The rate for service has increased from $500 annually to $1000 annually. Service call fee is currently $85 per call for my plan. No, weekend service only Monday-Friday as if emergencies don't happen on the weekends. Not sure is I will continuing this service as I don't file claims often enough to make to annual fee worth it.

1 year ago

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James Los Angeles, CA

The contractor was very polite and took his time explaining what happen to cause this blockage, He told my wife what must happen to prevent future problems and showed her what to look for as for as early signs. He was on time and just had a great demeanor as he approached his job!!!!!

1 year ago

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Lee Czarnecki Upland, CA

I was with AHS for 15-20 years but their service has gotten bad so I wanted to change. I saw Choice was a top rated company so I called. I spoke with Zach J who was very friendly and helpful. He was able to give me a very good deal on two homes that I own. Also it was nice to speaks to someone that speaks English and was in the USA.

1 year ago

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Kristin Waterbury, CT

Two plans available, basic and total. Basic plan is about $60/month. Customer service is great, available 24/7 and a call back within 4hours of your claim. Website is kinda crap, bad user interface. The service fees are kinda high, $85-$100 ish per call/claim. And pray you don't need to replace your roof because they only offer $500 coverage for roofs.

1 year ago

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Verified Customer

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Fuad Carrollton, TX

I've been a CHW member for many years. I have 2 properties covered. I can say that I got services that was well worth my membership cost. Technicians are professional and CHW customer service alway try to solve my issues. I'll continue to be CHW member.

1 year ago

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Holly Ware Pooler, GA

They have reimbursed me for several things that we have had to have repaired at our home and they have been very good at what they do. I got my money back quickly and the people they had to do repairs were easy to work with and very competent and efficient.

2 years ago

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Michelle Crane Queen Creek, AZ

I like the feature that you can use through the company of getting a free quote. I also like the bulleted lists that they have that show you exactly what is covered in the typical base plans verses plans that cover more things like ac units and pool and spa

2 years ago

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Mary Kate F GA

Choice Home Warranty has been nothing short of trustworthy, reliable, and responsible, and I am left very satisfied with their customer service in particular! The repairman showed up promptly and on time ready to work and fixed my appliance right away. Their prices are slightly on the higher end, but I am sometimes willing to pay more for service I can trust. Ok that note, very pleased with Choice Home!

2 years ago

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Melanie Sanders Cumming, GA

I purchased an older home and having a Choice home warranty paid off for me as an air conditioner system needed to be replaced. I was happy with the process to make the service call, they responded quickly, and the service techs were very knowledgeable. I feel safer with the major home systems under warranty, and I renewed my plan this year too.

2 years ago Edited July 6, 2022

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Mike D Lynchburg, VA

Signed up and later had a problem with my washing machine. They came over two days later and replaced the pump at no additional cost. Unfortunately I moved to an area they did not cover. The cost I paid and their excellent service was well worth the money!

2 years ago

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Chuck Venard Copperas Cove, TX

This review is for the initial signing up. Things went smooth and I got a multiple property discount. You can't beat the price when you lock in for 5 years and get an additional year free. We'll just have to wait and see how it goes if I have to submit a claim.

2 years ago

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virginia chere Lincoln, IL

REP explained it all. Tried to set up a better option but I'm just not financially able as live on S.S. Your company sounds a lot better then what i have now. Will be able to drop some other coverage i pay for now. Looked up your rating and almost 100% sold me.

2 years ago

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Irene Conrad New York, NY

The initial call covered everything. The overall price for the monthly fee and service calls was considerably better than what I was accustomed to paying. The specific item coverage is much better that my previous warranty company.

2 years ago

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Beverly George Ashburn, VA

The person I spoke with, her name was Gina, was wonderful! She gave me a lot of information! And she was very personable!! That helps a lot! I’m really hoping this aleves a lot of concerns Incase things go wrong. I’m very encouraged about this service. Please don’t steer me wrong!!!

2 years ago

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Bob Nakon South Lyon, MI

When an appliance starts making a scary noise or just won't work you need a professional. The problem is who can fix it? When my washing machine began making a terrible noise I contacted Choice Home Warranty and they took over from there. They sent an appliance repairman out and it was fixed. The peace of mind is priceless.

2 years ago

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George McKewen Denver, CO

I have used the warranty service twice for my HVAC system and each time a technician was dispatched quickly and I was impressed with the quality of the service. My only negative experience was when the part that failed on my system was not covered under the warranty (it was clearly listed in the contact as not being covered). When I filed an appeal, the company did provide a small amount to help cover the cost of replacement so I was happy about that part of the resolution.

2 years ago

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Laura Washington Augusta, GA

I have been with them for many years. Overall, I thing they are very good. I've been happy with their service techs and business so far. I did receive payment for an oven and dishwasher that could not be repaired. Both were less than 50% of my actual purchasing price. I had to pay out of pocket for a new water heater. Other than that the monthly fee and service call fee are well worth it.

2 years ago

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Richard Bavaro Tucson, AZ

As a former customer with AHS for 20+ years I decided to go with CHW. My first experience was flawless. I requested service on a Monday and the repairs were started and COMPLETED on Tuesday. I just hope this is how this service works in the years to come. So, in short, so far so good.

2 years ago

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Maxine Mashek Hayward, WI

I have been a customer for 2 and a half years and have used the service only four times in that time. They have always been prompt with their service and professional on the phone. The contractors have been professional and resolve the issues with out any issues. The one thing that I found curious is that I filed my most recent claim, for a plumbing issue and receive a call to renew my policy within 20 mins of filing the claim.

3 years ago

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Ana

The best home warranty company! Best price, best service! They will work with you!

4 months ago

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Raymond

The process to report a covered breakdown was simple, quick and a repair was completed timely.

5 months ago

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Verified Customer

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Barry Hillsborough, NC

I had to locate my own service tech for the repair I had requested, Iam still waiting for my fund return..

8 months ago

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Verified Customer

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MARONE Mobley Orlando, FL

There was a very quick response time and the tech provided great service.

8 months ago Edited January 17, 2024

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Verified Customer

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Dave Tulsa, OK

Didn't take long to get appointment to have item checked and or repaired.

8 months ago

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Sarena Martinez Haslet, TX

I'm in the neutral zone. CHW responds very quickly to claims and repairs quickly, but handles replacements poorly.

8 months ago

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Verified Customer

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Steven Radoff New Smyrna Beach, FL

Quick response by Choice Home Warranty. No hassling. Pleasant.

8 months ago

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Verified Customer

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Bill Koons Saint Charles, MO

Quality and speed of service. The cost of the Home Warranty service.

8 months ago Edited January 15, 2024

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Verified Customer

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sachin v Franklin, TN

Always had great experiences with choice home warranty contractors.

8 months ago

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Verified Customer

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Everett Kelly

Our claim was processed quickly and to our complete satisfaction.

8 months ago

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Verified Customer

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Morry Garland, TX

No long hold time to speak to a representative. Quick response by referral.

8 months ago

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Verified Customer

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emenike anadu Ashburn, VA

Claim was approved Qualified technician was assigned by them

8 months ago Edited January 3, 2024

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Verified Customer

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Alan Prisock Austin, TX

Excellent customer service, professional repairman, prompt service!

8 months ago

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Verified Customer

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Ali Richmond, TX

Had a case opened and end up paying from my own pocket. The representative from CHW were not helpful in explaining and were unprofessional.

9 months ago

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Verified Customer

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Judy Olive Branch, MS

It's easy to get service repair, just one phone call. They take it from there.

9 months ago

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Tarah Holm Mount Juliet, TN

Could have better communication and education of coverages to customers. Very vague then when they sent the claim they do not explain why in a customer friendly manner.

9 months ago

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Verified Customer

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Anthony

It takes a month to months to get service. You can not get a call center in the US unless you escalate your issue.

9 months ago

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Verified Customer

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Tim Butler Greenville, SC

Fast service. Peace of mind not to have to worry about the cost to repair.

9 months ago

Choice Home Warranty Reviews