check_circle

Verified Customer

star star_border star_border star_border star_border

Amit S Singh Round Rock, TX

I booked a repair for TV issue and they sent an electrician to check the switch despite me telling them that the issue was with TV. Later they informed me that TV repair is not covered under contract and I have to pay the rent electrician visit charges as they don’t read all comments from customers and it’s my responsibility. Had a very impolite and disrespectful conversation with the agent on this.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Karin

We're already second round on the one item. They didn't fix what they approved. Because they can't fix it right away, they're going to do multiple trips. They don't work your tickets, but they stalk you to get you to re-enlist for the new year. They've been calling me multiple times a week for the past three months. And they won't stop, but they also won't respond on my claim. Every time I pick up and it's them, I ask them to put me on the do not call list and they will not. It's super aggressive and a complete turn off.

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Lilly

The electrician looks great. No complaints, but the company's service is not very up to par. They give you a little bit of money but they don't give you enough to cover the full cost. Then they charge you for things like the box to put it in. You know, if they're going to fix something, then they need to fix it. They shouldn't nickel and dime you.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Franklin

I'm very dissatisfied with their response time. I explained to them that I had a handicapped person in the house and it still took them three days to get somebody here in the middle of a heat wave to fix my air conditioning.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Carol Stanley Cedar Hill, TX

Have had issues in the past with vendors not keeping appointments and company not handling accurately or offering any type of compensation or consideration without many calls regarding

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

PGN Property Group Baltimore, MD

Had a bad experience with my last claim request. Contractor went to wrong home and input my information and choice denied and closed the claim even though no one came to my house. I spent too much time trying to fix this with both the contractor and choice and gave up because I had no more energy. Get it together!!!

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John FL

I am not happy with choice warranty. Very slow to respond to messages sent via e-mail or phone. Took 3 days to respond to a request for service of heating/air conditioning system issue. Got a response that they were trying to locate a repair service. Ended up calling a company to come out. Their man called 4 days later. Choice Home Warranty has very poor communication skills. Now looking for a warranty service with a better track record.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Louis Arvada, CO

I waited six weeks to find out my washer couldn't be repaired. I'm still waiting for the $343.00 Lowe's gift card, which I won't receive until Nov. 14th; not enough for a new washer. They are $900.00 to 1200.00 dollars.

10 months ago Edited October 24, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

roland flanagan Spring, TX

Extremely POOR customer service. We have been trying to get our fridge fixed - since July! It is now mid-October and we are no where close to getting it fixed. And at the last (total waste of time) service appointment, the technician said that we would have to pay for the parts (which weren’t even available). WHAT?!? I thought that’s why we had a warranty company. This situation is ridiculous and unacceptable. So ready to discontinue our plan with this company. They take your money but when you need their services they are worthless.

11 months ago

check_circle

Verified Customer

star star star star star

Travis

Easy access, dependable and quick responses. Our dishwasher stopped working. I submitted a claim and the technician was here the next day.

11 months ago

check_circle

Verified Customer

star star star star star

Philip

I had my A/C fan go out and had to be replaced. Every time they come to the house to do something, they were very professional.

11 months ago

check_circle

Verified Customer

star star star star star

Nira

The service is great - I don't have any problems with it. They come when they say they're coming and they do exactly what they say they're gonna do.

11 months ago

check_circle

Verified Customer

star star star star star

William

They got back in touch with me right away. It's just a good vendor, Anderson - he's very, very thorough and did a very good job.

11 months ago

check_circle

Verified Customer

star star star star star

Carol

Our A/C went out just recently, and the guy came out the next day. He fixed it in 10 minutes. The monthly cost is getting a little high for me

11 months ago

check_circle

Verified Customer

star star star star star_border

Mark

They were in contact with me every time I had a problem. I used it on a washer and I used it on a hot water heater. They were very helpful both times.

11 months ago

check_circle

Verified Customer

star star star star star

Shamsul

It's difficult to communicate with the Choice Warranty company but they are good when I call them. The next day they send technician and they fix it.

11 months ago

check_circle

Verified Customer

star star star star star

Charles

The contractor they used for my work is exceptional. I was very pleased with my contractor. It was simple, quick, and fast.

11 months ago

check_circle

Verified Customer

star star star star star

Janet Padron Miami, FL

They were very responsive with the issue that I had with the A/C. They were timely in getting the technician out there.

11 months ago

check_circle

Verified Customer

star star star star star

Gloria

They're pretty trustworthy. As soon as I contact them, it don't take them no time to get back in contact with me concerning my problem.

11 months ago

check_circle

Verified Customer

star star star star star

Marina

I'm very, very happy. So far I haven't had any issues. I had my refrigerator repaired twice and an air conditioner repaired once.

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Casey

I need a new water heater and it cost me $75 for a guy to come look at it and then they wanted $1000 to replace it. So I couldn't understand what a warranty means. So I canceled my warranty. The first guy that showed up was fine, but very slow. Find another company. I got no service out of anybody.

11 months ago

check_circle

Verified Customer

star star star star star

Catherine

I’ve had a very positive, professional experience. In the main all of the technicians have been very good, pleasant and professional.

11 months ago

check_circle

Verified Customer

star star star star star

Carol Labarbera Miami, FL

Like that I can use the app to schedule a request and track it start to finish. Most service calls were on time and issue solved quickly.

11 months ago

check_circle

Verified Customer

star star star star star

Himanshu Katy, TX

It was easy to file a complaint online. The appointment was setup quickly and the plumber showed up on time and fixed the issue.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Sonya Columbus, OH

The service call amount is more than a couple of other companies that I have received quotes from. I should have been compensated for the charge because my issue with my dryer was not fixed which lead my to buy a new one.

11 months ago

check_circle

Verified Customer

star star star star star

Vicky Bossier City, LA

Very positive experience with the company who came to fix the electrical problem. Rockin W Repairs (Jeremy)and with Choice Warranty also.

11 months ago Edited October 11, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Twila Blue Springs, MO

I have been dealing with a leaky toilet for 3 months. Paid the device fee twice and when I called again to say it’s not fixed I was told someone would be out soon. I have not heard from any plumber I feel CHEE hires sub par people.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anita Perez San Antonio, TX

Not happy with their handling of a/c repairs…during the hottest summer days with a failing a/c, they insisted on requesting more and more evidence of faulty parts while our family was suffering with the heat. I finally asked the repairman for a new system, so that we could avoid further issues. They do not consider the customer’s overall health nor the possible effects of their irresponsibility. They want to avoid large expenses. In the meantime, the customer suffers!!!!!

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Las Vegas, NV

Poor customer service! Called in 2 related plumbing issues and rather than bundle them together had to double pay the same plumber since they wrote them up separately! Also not happy with sending me emails, two separate ones indicating that my claims was cancelled for not being available at the appointed time when we were there but no one showed up! Really!

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Theresa Rio Rancho, NM

It took weeks to get the repair scheduled on our swamp cooler-fortunately we were still able to use it during that time since we were having record high temperatures. Once scheduled, the repair person, Cody, was very friendly, knowledgeable, courteous and professional and took care of the problem for us.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Randy Las Vegas, NV

I have had Choice Home Warranty for many years with over 10 properties. They used to cover the claims with ease. Somehow the last 2 years, 9 out of 10 claims had been denied. The only time it was approved, it only covered a small portion of the entire cost. I have had the same plan coverage since day one and those denied claims were the same type of claims they used to approve before. Now they just go out of their way to deny everything. I wouldn't recommend Choice Home Warranty to anyone.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Lynda

I waited nearly 4 weeks for my toilet to be repaired. I felt that if I had not been persistent, making number phone calls and entries in the claim portal, I would not have had any resolution to my problem toilet.

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Diane Naill Rockford, IL

Had to pay for my air conditioner to be replaced in AZ when I had Choice Warranty there. They took too long to get a HVAC person when the heat was 115. My renter was threatening to turn me into AZ Elder abuse. I would not recommend Choice Warranty to anyone.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Denise Carey Miami, FL

When my air-conditioning went out this summer, the repairman was scheduled to come out six to seven days later. This was during heat wave. I appreciate that they came and did the repair a day sooner

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Jacob Allmon Mesa, AZ

Not a fan of the call center and when I attempt to call the rep that sold me the warranty I get poor English speaking customer service. I was told that i would not have that issue when signing up.

11 months ago

check_circle

Verified Customer

star star star star star

Tinya Lacey Washington, DC

Each time I put in a request for service, my request was answered expeditiously and I have always been happy with the service and technicians

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

D Tan Federal Way, WA

Reviewers are inaccurate. Claim for covered roof leak was initially closed because it was "not covered". Messaged in customer portal that it is covered but reply reiterated it is nkt covered. I had to make several phone calls to get to talk to a person who investigated and reopened the claim because service agreement shows coverage. Now still waiting for a contractor to get assigned for a leaking roof. It has been weeks and I am still waiting for a contractor to get assigned.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Johnnie Sanders Fredericksburg, VA

The last repair was done well, however most of the repairs were due to shoddy repairs and shortcuts taken by the contractor you guys sent in April So you as well as I have paid for the same repairs twice that is sad

11 months ago

check_circle

Verified Customer

star star star star star

Buck Handy Winter Park, FL

I like most the ease and convenience of having a system or appliance repaired or replaced in a timely manner when needed.

11 months ago

check_circle

Verified Customer

star star star star star

Phillip Wells Flowery Branch, GA

The Technician arrived early, diagnosed the problem and corrected it in about 45 minutes or less. They did a very good job.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

LaDonna Smith Wichita, KS

I was very satisfied with my service until this most recent appt. The sears tech never showed up, I called both choice and sears with promises he was on his way. Two days he was supposed to show up and nothing no calls nothing. Called the next day and they were sending it to another tech. Here it is 8 days after the first phone call and still no tech. I have referred this company to so many people and won’t be doing that any more.

11 months ago Edited October 25, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Shar Finleyville, PA

Terrible. Service man came out in August, it took months to get the conclusion that they can’t fix my 40” professional series stove/oven Everything works but the display is so faint you can barely read the clock and temperature display. They’re offering pocket change vs the price of this stove and they’re listing it as a cooktop instead of a 40” professional series stove oven combo. This is my first and only claim…STAY AWAY!

11 months ago Edited October 24, 2023

check_circle

Verified Customer

star star star star star

Leroy Chavez San Antonio, TX

Love ❤️ the help and customer service. However going on a month and the service company has yet to fix my appliance.

11 months ago

check_circle

Verified Customer

star star star star star

Barb Baumann Phoenix, AZ

I was so pleased with the way my claim was handled. It was easy and Quick. The people that came to fix my air conditioning were awesome!

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Anthony New Braunfels, TX

Choice limited my pool pump option to a low priced pump which evidently was not available for purchase. As a result of the $1,005 maximum I had to pay an additional &$1,266 for an adequate pump replacement that meets regulatory requirements. VERY UNHAPPY CUSTOMER

11 months ago

check_circle

Verified Customer

star star star star star

Keyunta Howard Antioch, TN

CHW has been wonderful from scheduling to working with the contractors. I have not been disappointed with the services completed by the company.

11 months ago

check_circle

Verified Customer

star star star star star

Charles Olive Branch, MS

what i like it shows my appreciation and satisfaction with the existing claims i filed the approved choice home i will be renew my contract.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlie Hildebrand

No concern at all for how long a repair takes. Last appointment was cancelled by them after we were at home all day (our window was 7am-4pm) because their technician was running behind. We received notice at 7:30 that night that he was not coming and were rescheduled for 2 weeks later! I sent customer service a message about that seaming unfair and was told there was nothing that could be done.

11 months ago

check_circle

Verified Customer

star star star star star_border

Nilo

Service was on time and looked professional.. im having a dishwasher repaired but it seems that access is not in the policy… do not know why but…,

11 months ago

check_circle

Verified Customer

star star star star star_border

Gwen Courtney Las Vegas, NV

Overall, this company provided me great service. Only had to wait one day after requesting service. Called in request one day and tech was here next day.

11 months ago

Choice Home Warranty Reviews