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Stephane Carion Richardson, TX

We're paying $110 a month to AHS, then if something breaks, we have to pay an extra $75 each time you submit a ticket. Then the repair either gets approved by AHS or declined, and if declined, then you have to pay the repair yourself, and we get declined quite often for the stupidest reasons. Also the technicians always inflate the bills so much to AHS. We've seen it happen. They come to our house for a tiny little thing and bill AHS $500+ That is insane. And when AHS declines the claim, we're stuck with the inflated rate. It's ridiculous and definitely not monitored. We are actually thinking of pulling out and just keep the $110/month and put it on the side and we'll call a repair company ourselves.

10 months ago

Reply from American Home Shield

Dear Stephane, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Zada Terzenbach

Excellent service from Nate's Appliance for refrigerator and microwave. Nate was able to replace the lid on vergetable bin for a cost of $82.00 and requested the replacement of inoperable microwave. My new appliance was delivered and installed on Monday morning, October 30. It works great and I am grateful to have a working microwave again!

10 months ago

Reply from American Home Shield

Dear Zada, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Slacker_E

Easy to navigate website and ability to request service online. The Dashboard said the service was completed before the repair was made though. The parts and labor were approved quickly. The service pro was polite, punctual, and knowledgeable. The coverage is very encompassing without a lot of nit-picky non-covered items. That which is not covered are reasonable. Electronics package as an add on is a great value.

10 months ago

Reply from American Home Shield

Slacker, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Mehran Golchehreh San Francisco, CA

The service from AHS was exceptional and timely. I highly recommend the AHS for insurance purposes and the H.A. R. Appliances. The Technician was very prompt, knowledgeable, competent and was able to diagnose the problem by video visit to order and bring the right parts to fix the washer in the first try.

10 months ago Edited November 1, 2023

Reply from American Home Shield

Mehran, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Jay Landfair Chandler, AZ

For easy to fix items the warranty is worth the money for not having to hassle with fixing things yourself. For large items like air conditioners and invasive plumbing.. the warranty really doesn't help much at all. Some of the service providers are just scammers, others are very good. Either way... you will end up paying for your big ticket items out of pocket if you want it done right. Or you will get a patched up system and continued problems. OR the the small details of your contract will most likely exclude the repair all together. Look up "slab leak" or "Air conditioner repair". They will offer to replace your compressor but you pay for the freon... $3000. Then the "cash out" offer is very very small compared to what you have to pay to get the work done correctly.

10 months ago

Reply from American Home Shield

Dear Jay, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Edward Hodgson Montgomery, TX

AHS coverage is lacking. You cover certain parts but don't cover the installation of the parts. I had a water heater replaced and had to pay hundreds to get it installed because the installer wanted the connections to be new. We agree they should be new with a new heater but that should be covered. It was not required by code. Likewise, we got our coil replaced. The installer wanted to replace the plenum and that requires plenum insulation and coating. We agree those were required but not due to code. It's just an installation requirement that SHOULD have been covered by AHS. Instead I had to pay hundreds of dollars out of pocket for the installation. This is NOT GOOD. That's why only 3 stars. your installers were great. they get 5 stars.

10 months ago

Reply from American Home Shield

Dear Edward, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 31st, 2023

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Sathyan Venkatrathinam San Antonio, TX

My kitchen vent motor stopped working. AHS assigned a local contractor. He assessed the problem and sought an approval for replacement. AHS approved for a total unit replacement. I had an amazing experience , all my service handled online

10 months ago

Reply from American Home Shield

Dear Sathyan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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J Mac Lancaster, TX

Very disappointed with AHS regarding my work order for my washer. Agents keep giving me the round around for my repairs. Work order put in in July 2023. Took 3 months to get my washer repaired. Continually send Quality Service to repair my machine. Three different repairman came out 4 different time. I had to ask AHS do not send them back to my house. They didn't not know how to repair. Finally the E. Team another contractor True Vine. Repaired on first try. I should not have had to wait for another contractor to be send. I was so frustrated with the several Agents I talk to. Sounded like all reading from a script. I have been with AHS for over 30 yrs. I should have gotten better service. Very unhappy with the service and length of time it took to get my washer repaired. Unbelievable

10 months ago

Reply from American Home Shield

Dear J Mac, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 31st, 2023

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Verified Customer

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Tonya Carpenter Pinson, AL

Value and commitment to honoring their warranty. I feel a lot of warranty/insurance companies may try to find loopholes to honoring their contract, but not American Home Shield. They are AWESOME! And such an asset to first time home buyers, like us!

10 months ago

Reply from American Home Shield

Dear Tonya, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Patrucua Williamsburg, VA

American home shield is a life saver! I love having it because I have no men here to help me. I’m very satisfied with their service and especially like the appliance guy David B. He fixed my washer so fast and was excellent!!

10 months ago

Reply from American Home Shield

Dear Patrucua, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 30th, 2023

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Javier Godinez San Luis Obispo, CA

Initial call in after filing claim/s, frustrating at times as the call seems to go OFF Shore and hard to understand. Once my latest claim was dispatched, as URGENT, after a few more calls, I got a good plumber. He diagnosed septic issues. My policy covered such an issue. I was advised my check for nearly all the 1400.00 bill was en route via mail. Once it is approved for repair, you have to jump some hoops to get the contractor to get you all INFO that is required; License, etc. I'm happy to have had this warranty for my issue.

10 months ago

Reply from American Home Shield

Javier, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 26th, 2023

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Kashmiri Hindu Richmond, CA

Like: The provider was assigned quickly on my work and follow-up on what s/he needs to do was also arranged quickly Not Like: 1. The provider told me that I needed to pay out of pocket to cut the wall area where the pipe was leaking and also to cut and install the PTrap. Basically, it was charge to access the area. I am not sure why I should pay that out of pocket. If a pipe is leaking and that is covered, then wherever the leak is that should be covered. 2. I was told he would replace the pipe and then I am not sure if he will reinstall the PTrap on the sink and who will fix the sheet rock he has cut. I believe he was re-installed the PTrap but not sure and another contractor needs to come and do the sheetrock work. All this could have been explained to me after the provider visited the site by the provider or by AHS.

10 months ago

Reply from American Home Shield

Dear Kashmiri, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Donna Hydleburg Chevy Chase, MD

Best service for my dollar! It's so worth it for me. I trust the company and the value they bring to the services. i'VE USED THIS SERVICE FOR OVER 15 YEARS IN MY PREVIOUS HOME .Now in my new home . One of my Best decision I've made.

10 months ago

Reply from American Home Shield

Dear Donna, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Michelle Hall Blair, NE

Dislike customer service very much. Poor. When I called into AHS previously for a disappointing service call and asked how could I get my preferred company the advice was to let AHS know who I would prefer at the next call. I had a situation come up on October 2023 where this issue was addressed except this time, I got online and there was no email request for anything of this type. I filled out most of the request but did not finish the request on the webpage proper as I saw an online chat on the right hand side of the page. I used the chat to see if my preferred company could do the work. When the chat line asked if I wanted to proceed with the request I said, "Yes." When the company finished the work my bank account was charged twice for the one service call. When I called AHS Customer Service to ask them to place one of the two payments taken out back into my bank account they gave me all kinds of excuses, told me I was the reason that this happened, I had placed two orders by using the chat, When I specified that I had not hit submit on the primary webpage and only said, "yes" to the chat, they still gave me problems. The resolution to this was finally reached after two days of phone calls, back and forth, between AHS, myself, and the company that did the service. We actually had to go to a three-way phone call to verify the company owner and dispatch numbers. (which I had given to AHS on a previous call. All of the onus was on myself to prove that AHS had made a mistake, when they could plainly see what they had happened. They could have also looked at the record over the years that I was with them to see that nothing like this had ever happened before. Then to add insult to injury the customer service specialist said that I would have to wait 7-10 business days for the refund! If they can take it out of my account immediately when service is rendered, they could certainly have put it back with the same expediency. Very poorly done by AHS!

11 months ago

Reply from American Home Shield

Dear Michelle, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Ronald Dallas, GA

We have been with American Home Shield for numerous years and have utilized there services many times. We have always found that they provide good service. If we run into a problem we can call and they do their best to find a solution.

11 months ago

Reply from American Home Shield

Dear Ronald, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 21st, 2023

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Saravanan Arumugam

Owning old home will come if it's own issues like leaking, etc. Getting parts and labor may be expensive compared with what monthly payments and trade service call you pay. This service may take 1 or 2 weeks to complete the issues.

11 months ago

Reply from American Home Shield

Saravanan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Timothy Mount Joy, PA

Only had to use it once so far. It could not have gone any better. I did not know things could ever run so smoothly. Email appointment went smoothly and service person came two days later. He was professional, timely and cordial. Definitely five stars. Saved money by having a contract with them.

11 months ago

Reply from American Home Shield

Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Charles Lewis

AHS has always been prompt in addressing my service request and has seldom or never denied a service request over the many years that I have used them. I have even had the pleasure in recommending them to a few of my friends and acquaintances

11 months ago

Reply from American Home Shield

Dear Charles, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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bettye knight Fredericksburg, VA

Whenever I submit a request the company immediately schedule someone to come out to resolve the issue. The technicians assess the problem, explain the resolution repair/resolve this issue the same day unless a part is in need of replacing.

11 months ago

Reply from American Home Shield

Dear Bettye, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Renee Richardson, TX

We had our AC, master bedroom ceiling fan, dryer and AC thermostat go out all in one month..I called American Home Shield and repairmen were not only sent out in a timely manner but they were all on time. All of the men were very professional. Glad we have this protection for the past several years.

11 months ago

Reply from American Home Shield

Renee, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 18th, 2023

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Stephanie B. Brown Elyria, OH

We bought our home 3yrs ago. It's an older home and trouble was expected. AHS has covered us more times than I can count over the last 3 years. This year alone, they've taken care of 4 issues. Their response time is quick and the customer service is always amazing! Their online portal is easy to navigate as well.

11 months ago

Reply from American Home Shield

Dear Stephanie, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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David Cedar Park, TX

Have been with AHS for 11 years with this house and around 8 years with a previous house. Overall they have been very responsive, timely in providing vendors that are knowledgeable, customer service oriented and very professional in resolving the reported issue.

11 months ago

Reply from American Home Shield

David, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Lynn Maikke Woodinville, WA

I've requested service twice (once for electrical and once for plumbing) through my AHS home warranty. I had a great experience both times. I'm very pleased that everything (parts and service) was covered by the standard service fee.

11 months ago

Reply from American Home Shield

Dear Lynn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Henrietta San Leandro, CA

Well I like the fact I just call the number and someone helps me with my problem. They set up the company that will work on my appliance and,then the company contacts me and we make the appointment. Fast and simple. Great service.

11 months ago

Reply from American Home Shield

Dear Henrietta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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NJR Goldsboro, NC

We had to have our hot water heater replaced and it was a completely trouble-free experience. We did run into an issue with the techs sent out for our washer not seeming to know what they were doing, but in the end the problem was resolved. There have been a couple of other more minor things that have been fixed without any issues.

11 months ago

Reply from American Home Shield

Dear NJR, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Althera Brown St Louis, MO

I was having a problem with water backing up in my basement. We had two different plumbers come out. The first plumber was honest and said his equipment was not adequate for the job. Had to call for a second plumber and was extremely pleased with their service.

11 months ago

Reply from American Home Shield

Dear Althera, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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nancy lewis Pekin, IL

I think the warranty is wonderful, it has been helpful since my husband cannot physically do some of the work anymore. The only complaint I have is when I call I usually get someone who I cannot understand them speak. By the time I'm done I am wore out and not sure whether I got things taken care of.

11 months ago

Reply from American Home Shield

Nancy, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Barbara

I always have to worry if I could trust the contractor you send one guy lied to me and said the air conditioning was contaminated and he wanted 12,500 for new air conditioner so I asked for a second opinion which I got and there was nothing wrong with me fixed a few parts and everything was good so you see I have to always have chest pains but I need them because I'm out of state and property me there and Heat in the desert but I have to be on my p's and q's with these people because they can lie to you the contractors they send out they may be licensed and bonded but they can also be crappy and rip us I've been through it several times American Home Shield needs to check out these people closely or take a closer look at the reputation just because their license and bonded doesn't mean they're reputable I didn't need a new air conditioner that was all b******* to ripped me out for 12,500 dollars thank you for sending out the second opinion and now I'm not red tagged anymore

11 months ago

Reply from American Home Shield

Dear Barbara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 6th, 2023

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Yolanda Anaya Hanford, CA

I needed my AC worked on the technician came out and fixed it but as soon as he left my AC stopped working I did a recall the following week the same technician came out and made sure everything was fixed and completed with no problem which I appreciated

11 months ago

Reply from American Home Shield

Dear Yolanda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 5th, 2023

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Hilda Auburn, CA

Great company, I had them for about 4 years before I moved , then my real estate agent purchased it for my new purchase. They've been on top of every claim I've had to make ! They connect you with some great companies in their network. I've referred them to several friends & families.

11 months ago

Reply from American Home Shield

Dear Hilda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 4th, 2023

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Cara Tetschlag-Frank

8/28 - requested service 8/31 - Green Wire Bay Area came out to assess….they needed to order parts 9/14 - Green Wire was supposed to show up between 1-4pm, at 3:30pm I called to see if they were still coming. They assured me he would be here between 4-4:30pm. At 5pm they still weren’t here, so called them again and of course the office was closed. The guy finally showed up at 5:40pm. Spent 2 hours here supposedly fixing the problem, but then found another problem. Told me they would need to get approval to order the parts. I called AHS to complain as Green Wire was just flat out awful. 9/18 - AHS sent a different contractor out (Sears) to look at the washer and somehow the washer wasn’t working at all and that technician said that it looked like the previous contractor didn’t actually fix the initial problem. He told me he would need to call AHS to get approval to order that part(s). 9/20 - I called AHS to get an update. They told me that the parts were ordered but that I would need to wait 14-21 days and once the contractor received the parts they would call me to schedule a time to come out and fix it. I asked to speak with a manager. It took them 5-10 minutes to put in contact with someone on the “escalation team” and that person was just as worthless as the first person I talked to. I specifically asked to speak with someone that had more authority than the first person and all I got was someone on the escalation team with no extra authority. I asked for my service fee of $75 to be refunded. He said he would do that and to no surprise said that it would take 7-10 days for the refund to show up. That whole call was over an hour and nothing was resolved and there has been no sense of urgency whatsoever. 10/2 - called for update on the status of my washer….stagnant and keep getting the same answers….parts ordered, you have to wait 14-21 days but then he changed it to say 10-14 (well, it’s been 10 days), still haven’t seen my refund and he tells me I have to wait 14-21 days for the refund which is not what the person told me back on 9/20. By now, I am extremely angry and frustrated so I let the guy know how frustrated I am. He keeps apologizing for how long this has been taking and says “we’ll make it up to you”. I asked him how they were going to do that and he basically repeats everything he had told me about the parts being ordered, the waiting period and that the contractor will call me once the parts are in to schedule a time to come out. I asked “how is that making it up to me? These are all the things that AHS has to do and should be doing since I pay a monthly fee for this service on top of the $75 service fee each time I open a service request!” So over a month without a washer, they refuse to pay my laundromat bills, they refuse to show any sense of urgency whatsoever and I just keep being told the same thing over and over. I told him that after this is all said and done, they will be losing a customer.

11 months ago

Reply from American Home Shield

Dear Cara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 3rd, 2023

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Susan Heath-Powers Sparks, NV

I did a lot of research on which home warranty company to go with. I am so glad I chose American Home Shield. The service has been perfect. I use them with two properties now and have used them both of my properties and it’s been a wonderful experience. Susan

11 months ago

Reply from American Home Shield

Susan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Tommy Flynn Hobbs, NM

The customer service was awesome and they chose our local A/C repair company who is already familiar with my system. They made the repairs the next morning. Unfortunately the new part also failed, but they were back out the following day to make the repairs again. My A/C is blowing cold once again. I couldn't be happier.

11 months ago Edited September 27, 2023

Reply from American Home Shield

Tommy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 25th, 2023

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Teresa

AHS has always taken care of our needs no matter how big or small.

1 month ago

Reply from American Home Shield

Hi Teresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Matthew

Very poor communication. They work very hard to not have to honor their warranty. When the work order goes in, they use the worst contractors who delay for weeks on end.

1 month ago

Reply from American Home Shield

Hi Matthew, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Daira

They don’t ever cover anything and say something like it’s not covered due to maintenance and they are the one s who maintained it but in fact have made it worse for me.

1 month ago

Reply from American Home Shield

Dear Daira, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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Eddie

i been dealing with my dishwasher for the last 6 months and its still not working, you guys keep sending techs after techs with no resolution. very bad service

1 month ago

Reply from American Home Shield

Dear Eddie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

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Michael Peterson

Sometimes it's several days or over a week to get a technician out to fix problem

1 month ago Edited August 16, 2024

Reply from American Home Shield

Hi Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 19th, 2024

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Steve & Tammy Laack

I like that our large claims have been paid, except one, which cost justified the monthly payments.

1 month ago

Reply from American Home Shield

Dear Steve, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Jacque

Difficult to get a final fix on some items even more difficult to get them to agree to replace if they cannot fix it.

1 month ago

Reply from American Home Shield

Hi Jacque, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Lynn Hirshfield

Truly a bunch of con artists and liars that will do anything to get out of payment and also it's basically a yellow pages directory of repair people not at all vetted.

1 month ago

Reply from American Home Shield

Dear Lynn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Jeannine Rockville, IN

I have had to use my warranty on several occasions and have not had any problems whatsoever. The repair persons are always polite and explain everything about the problem When they replace parts they always show me the broken part or parts when they are finished. American Home Shield has saved me a LOT of money. Great company and worth every penny.

11 months ago

Reply from American Home Shield

Jeannine, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Violet Racine, WI

It was the first time I had to use it. It was a great experience, they came within a reasonable time, fixed it right away. The man was very easy to deal with. Explain everything he had to do. It is the best thing I have bought, the peace of mind is worth it. I would recommend this service . I told my son and daughter about UT and they bought have bought it. Thanks again

1 year ago

Reply from American Home Shield

Dear Violet, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 14th, 2023

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Christopher Waipahu, HI

American Home Shield gives me piece of mind. I worry less about being stuck paying a large bill to repair or replace one of my home appliance and/or home systems. It was simple and easy to sign up for coverage and the monthly cost is reasonable. Fortunately I've only had to make two repair requests. Repair requests are quick and easy to submit online and allow you to choose when the technician will come out. One repair request resulted in the appliance being unrepairable and AHS made it so quick, easy and simple to replace the appliance. I definitely recommend AHS.

1 year ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 14th, 2023

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Matthew Fisher Burlingame, CA

Our old washer started acting up and jammed the door; AHS sent a technician that was supposed to come 1 week later, but they cancelled because the technician got sick. I called AHS and they quickly resolved the issue and send another technician two days later. The technician diagnosed the issued, but recommended replacing the washer. We went and purchased a new washer and AHS reimbursed us for a large portion of the cost of the machine.

1 year ago

Reply from American Home Shield

Dear Matthew, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Bernard Roanoke, VA

The service by AHS was excellent and speedi. I did not like the service by SEARS. They were slow. They waited till the last minute to alert me that the service on my refrigerator would be extended another 2 weeks. This was for a refrigerator replacement circuit board that blew July 3, 2023. After sending 2 service men at different times and having to reorder part 2 times and giving me a July 31, 2023 repair date. Sears then sends me a text July 29, 2023 that my service date has changed to August 15, 2023. I was not happy.

1 year ago

Reply from American Home Shield

Bernard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 8th, 2023

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Verified Customer

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Susanne Argyle, TX

I've been with American Home Shield for over a year now and am amazed how much time, money and headaches it saved me. As a single female, all I have to do is call them and they take care of the rest. No researching companies and reviews, just fast reliable service. Had numerous appliances fixed/replaced. Extremely fast, friendly and accurate. Highly recommend this company.

1 year ago

Reply from American Home Shield

Dear Susanne, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Kerry Davidson Houston, TX

So far I have had a great experience with Home Shield. They have fixed my washer and AC within a reasonable time and customer service is always available and friendly. I have only had to pay the "deductible" that is required and the rest was paid for without issue by the warranty. I am very happy with this company and look forward to continuing our customer/provider relationship

1 year ago

Reply from American Home Shield

Dear Kerry, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Kevin Shankle

Prompt service, with great results. I've never been denied a claim in the 13 years I've been a customer. I have gotten replacements for the AC, furnace, range, dishwasher, garagedoor motor and belt, and a hot water heater. This doesn't include how much I've saved in repairs as well. The monthly price has gone up quite a bit over the years, but in the end you make a lot of your money back in the claims.

1 year ago

Reply from American Home Shield

Kevin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Crickett Doogan Woodstock, GA

The air conditioner unit was fixed by May heating and Air ! We highly recommend this company! The repair man went behind his work and helped us with understanding the unit! The best experience we have had on our air conditioner in a lot no long time! We highly recommend this company for all the heating and air conditioning problem they deserve more than just 5 Stars!

1 year ago

Reply from American Home Shield

Crickett, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 17th, 2023

American Home Shield Reviews