American Home Shield Reviews

Repairman was able to get there on time. The appt was set up within 24hrs and work was done within 48hrs. The dispatch/customer support for the repair company felt a little unprofessional as when I talked to 2 different agents to confirm the appt they both had call quality issues, one I could not hear very well due to connectivity issues like static. The 2nd agent had dogs barking and kids screaming in the background and spoke so casually that it felt like a scam call. I appreciated that an email confirmation was sent as well. American Home Shield has a very quick and easy process to submit trouble tickets.

Being older and on a fixed income, I wish I had known about this home warranty earlier in life. Owning your home can be very expensive, with unending expenses. I had to file 2 claims with American Home Shield in one week. They responded immediately, and sent licensed contractors to repair my leaking faucet and broken air conditioner within a day. Both my issues were repaired, and the contractors were amazing. I am beyond thankful for their fast and professional service they provided. My experience with them is definitely a 5 star rating. I will recommend them to anyone who is looking for a reputable home warranty co. They went far and above, and I am so thankful I decided to take this plan out. So worth it!

Every time I have requested a service AHS has promptly gotten a service company in the correct specialty to quickly contact me and make an appointment to come to my home and fix the problem. I am extremely satisfied with their service. I have only had one problem in the nine years that I have had AHS where the contractor did not satisfactorily correct my house problem. And after I had tried to get the company several times to come back and do the job over it was not corrected properly. I then called AHS and told a customer service lady step by step what had happened and the AHS lady said, "I'll take care of it right now." And she did! Within half an hour the service company called me back and sent out another technician who correctly fixed the problem. I would never have gotten it corrected on my own and AHS stepped in and like "Johnnie-on-the-spot" it got fixed quickly and correctly. Thank you--American Home Shield!

We had a problem with our dishwasher. We hired a company to come and repair it. The Service person who came to fix the dishwasher told us that, "These things are made to become obsolete". He told us there was nothing he could do to fix it and left. A couple of weeks later, we started getting a large lump in our woof floor in the kitchen. I decided to get American Home Shield to come and check it out. We knew we had a problem. The American Home Shield technician told us it was a $25.00 part and he could fix it. He stated that the dishwasher was leaking and that is why we had a large lump in our wood floor. It took months, but finally the lump went down. Our dishwasher had worked perfectly ever since. Since then we also had an electrical problem that was repaired right away with American Home Shield. They are the best and we feel comfortable knowing we have a warranty on our home appliances.

I have always had excellent reponse. LL When my furnace wouldn't come on in the middle of the a very cold winter the service company called immediately and fixed shortly after. I just used again for my dryer that needed service. The service company called within an hour of putting in request. They setup a time, the tech was here at the time we set the appointment and fixed the dryer, workers wonderfully now. The tech was very professional, advised us what the problem was, what he needed to do and approximately how long long it would take. I can't say enough good aboutAmerican Home Shield and told everyone that I know what a life saver it has been for me.

I am more than impressed with AHS. I bought a home in the Springtime of 2020 and I was happy as could be. I purchased an AHS home warranty because it is a three story house and I wanted to protect the roof as well as all of the interior. Sure enough by the Fall when it was time to use the furnace the lower unit worked for about a week and went out. I paid $100 service call and within four days the contractor had repaired the furnace because he had to wait on a part. The following month the double oven and oversized washer went out and I paid another $100 service fee and after inspection the contractor recommended replacements. The next days after inspection AHS had ordered both appliances without any hassle. I cannot tell you how impressed I am with the level of service, hassle-free, and speed at which they honored my contract. I look forward to keeping them for years to come because my house is 30-years old and it is a 4500 square foot home. Thank you AHS.

Two specific claims within a month. First was AC that required trips to diagnose, order parts ( shipped wrong part) requiring a third trip. Keith (technician) was great, communicated on each step and was very timely. Office staff was very courteous and helpful with scheduling and follow up. Second claim was on our refrigerator. The GE technician was on time and accessed that refrigerator could not be repaired so AHS agreed to replaced the unit. Since the comparable unit was currently unavailable we elected to upgrade and pay additional fee to get an upgraded unit. AHS paid delivery and installation cost. We were completely pleased with entire process and happy to recommend AHS for home warranty coverage.

I signed up with American Home Shield around 10 years ago and have never had any difficult dealings with them. They have been excellent in all aspects. Since signing up with them, I have had to call them 6 times to fix various appliances such as our washer and also the dryer, a water leak coming from our fridge, the garbage dispenser, and recently, our air conditioning unit. I have never paid more than $75.00 charge for them to come out and the companies they send out are the best. They are very courteous and seem to know their job and do it well as far as I am concerned. They are easy to understand which makes it even better. I always know that I am getting the best possible service which is very important to me. I also love the fact that you can call them 24/7 and hardly ever is the hold time on the phone. To say the least, I am very happy with American Home Shield and will continue to be one of their customers for many years to come.

Very professional. Quickly diagnosed the problem and fixed it.

I purchased HS this year my washer of 5 yrs went out ( stop spinning) I filed a claim ( very easy and quickly) a tech was scheduled to out before the end of the week. He was prompt and great communication in regards of his arrival . He quickly assessed my machine. HS authorized a new machine I had many options of a replacement to choose from from. Because it was older my I I had a few hundred dollars credit towards a brand new machine my options were from $100 '$5000. I Chose a $100 one and I Love it.. it's much bigger faster and it holds more close .so I paid a total including the deductible $200 for a newer better machine. I originally paid apx $7- $800 00 for it

American Home Shield (AHS) has been a godsend for me! Before AHS, I had 3 major appliances go out in the same year multiple times. With the skyrocketing cost of service, I paid thousands out of pocket. I saw the commercial for AHS and decided to give it a try. I am so-o-o-o glad that I made that call. In the last year alone, AHS replaced my $10K heat pump and $1.5K refrigerator. Do the math. That would take me about 2 decades in premiums to pay all that back. If you are debating signing up, DON'T! Get AHS. They have sent out only 4 to 5-star service providers that know what they are doing. When they can't fix, they offer to replace, give you a check for the full retail price, or even give you options to upgrade (and pay the difference) should you choose. The premiums are very reasonable and they cover just about everything. I can't say a single bad thing about these guys. Thank you, AHS! I am an AHS customer for life!

When my a/c crapped out, a service tradesman came within two to three days. He determined that it couldn't be repaired, and the entire unit needed to be replaced. He order the unit, and in just a little more than a month, he came to my home and installed the entire unit. The tradesman and his assdistantwere thorough and professional. I had to hire a handy man to remove the door and door frame to the utility closet in order to remove the inside a/c unit and replace it. It just so happened that a handy man was working on a project at my home, so he removed the access don't and frame to facilitate the ease in replacing the inside a/c unit.

They respond quickly after we post our repair need on their user site. Normally, the service person comes the following day. My biggest gripe is that they won’t replace an appliance with the same quality level. For example, we had to pay extra for a stainless steel dishwasher to replace the existing stainless steel. AHS would only supply the least expensive painted model as the replacement. Also, they only pay $10/lb. for Freon, leaving me to pay $75-$85 per lb. There are a lot of HVAC repairs which require additional payment from the user. I’ve had to pay out of pocket up to $1,000 for some HVAC repairs. There is virtually always extra costs that the customer must incur.

We have had AHS just over 2 years. They have been extremely diligent in resolving our warranty needs which have been more frequent than we certainly anticipated. The last AHS agent to help me get an appointment with a vendor was named Anthony and he was extraordinary in resolving a booking issue over a dryer repair. He is working out of a call center and he made sure that we set agreed times for him to call me back to verify things were handled when there was some unforeseen glitches in their system. And the vendors they use have been extremely prompt & professional. We usually have the repairs done within 5 days.

I was skeptical at first not really knowing what to expect. I thought when it was time to ask for a service to be done, that it would be a long drawn out process, a hassle or I would get the run around. To my surprise when I put in a order for a service to be done. It was very smooth and easy. You just check the box letting them know which item, and the problem, then they send you the information of the person that will be contacting you to provide the service. The company that came out to provide the service, was very professional, fixed the problem and left. My only regret is the fact that it took me so long to purchase a home warranty. The best feeling you can give yourself is a peace of mind and I definitely received it with American Home Shield.

2 requests from AS the same week! #1 was septic alarm going off turned out to be a simple fix..running toilet. Contractor is to return and replace "toilet flapper.' Contractor was professional, on time and respectful. Communicated what he was doing the whole time. #2 was and electrical issue with outdoor under the Eve can lights not working. Again a simple problem easily and quickly resolved. Contractor contacted me to reschedule for an earlier time …which was much appreciated. Again contractor was on time, professional and respectful and communicated the problem resolution the entire time. Thank you times two!

When someone calls for service it takes a long time to go over the standard contact information in addition to the property info. I have multiple properties and somehow with the upgrades my property info is changed and I cannot correct the information myself. I have 4 properties in the same condo complex with same address but different units. I had the unit number in the description. Somehow the description changed on the online portal. Cannot get the customer service people understand and somehow change the property info to include unit number. When I am on line I cannot differentiate without opening the contract details. Please have someone correct the property information to include unit/apartment number

The website makes it so easy to report a claim and get let me know which company has been assigned to come out. I wish there was a way to type comments but perhaps it is better to call and speak with a live person (which is a great option) if needed.The only other 2 things are 1) If there was option to pay more for a plan that allowed us to make an upgrade if/when needed (or pay the difference in price between comparable and desired upgrade) that would be amazing! and 2) Anyone considering a home warranty should know repairs may take significantly longer than if you were paying company directly, as often the parts have to come from a source the warranty company works with.

AHS was on the job quickly. My air conditioner had stopped running. The temperature in my home was 88 degrees. My poor dog was panting and restless. I was hot, and miserable in spite of the fans. I contacted AHS via email. Entered my info and the problem I was having. AHS response was quick, informing me that a technician will be contacting me shortly. I just knew that shortly meant weeks from now since this was the time of the season when people are getting their air conditioners maintenanced. I was wrong and surprised, I was contacted by the technician the same day and an appointment was made for the next day. A technician came out the next day, saw the problem and solved it in less than ten minutes. I am very happy that I have AHS and really appreciate how efficient they are. Hats off to AHS!

One situation and the response was quickly, the professional person they sent was exactly what I was looking for. He address and corrected my problem. The first time I called was an issue of removing one old washer and connecting a new one. That was in January and I wish I would have gotten the same person to schedule, but he said they could not schedule it. There was no explanation for it except no. As a result I had to hire a dishonest plumber who cheated me on price and stated he did more than he did. I disputed his work with the credit card company, he lost and now is threatening me that he is turning me over to collections when he paid half of his cheating request. I only would like to know why I got a refusal from American Shield, and I am not through with the other man’s threats. This could have ended differently.

Because they are very Best at what they do most of the time, sometimes the contractors they send to us need to be really checked out. We were tricked by once into making a purchase ourselves for over $5200 When we should have just said no, we will let AHS do the purchasing, but the contractors were fast talker and offered us a deal that only caused us heartaches, headaches etc. into buying a new Air condition/heater, our old one could not be repaired it was well over 12 years old. We spent $5200 that we should not have paid for. So we have to let AHS to investigate the contractors they send to us. Some of the vendors are out to rob the system. AHS is really a great company - Been with them over 20 years..

They were very quick to respond to the issue(s) we had. The first contractor they sent out just was not up to the task and could not finish the needed work. After I contacted them anout this they profusely appologized and immediately sent out a second contractor who fixed the problem in a fraction of the time the first contractor took on his failed attempt. I am sure that the first contractor will never be called on again by AHS, and that is just as it should be. I do not fault AHS for the failure on the first attempt. They worked with us 100% and we are more than satisfied with the result.

Still working out some kinks closing out our contract  (as it is a process). We got this home warranty because a friend recommended it she has had a great experience with them.We encountered various problems and for several months it was a very distressing, frustrating situation;  finally we got in contact with an excellent  E-Service Supervisor, Tara has been very  empathetic and an employee with a high degree of professionalism.  Tara did apologize for the miscommunication and  explained that the home warranty will not always fit all consumer needs, it didn't work for us, however we have heard great reviews. Tara is still working on our contract and she promised that we will receive a refund when this is complete: A grand total of $574.99. What feedback would you give the company directly? Recommended Strategies to AHS to improve Customer relationship management Turn Mistakes Into Unforgettable Experiences: It shows people how much your company really cares about costumers, and it really takes the people  by surprise in a pleasant way. Provide Fast, Convenient Customer SupportWhen consumers encounter a problem with your services they expect you to offer a fairly quickly, decent response. Think about it – people today don’t have a lot of free time. Thus, having to spend even half an hour on dealing with customer support can seriously harm customer satisfaction levels. The best thing a company can do to offer them great customer support is to “value their time.” Offer Omnichannel SupportHow easy is it for your customers to contact you? One of the most common complaints is that getting in touch with support – particularly a real, live person. Consumers nowadays use multiple channels and devices to shop around to ensure the customer has a seamless experience no matter the channel they use.Your strategy should cover:Email supportPhone supportLive chat supportSocial media support (the exact platform/platforms your customers use) Focus on Common Complaints & Provide SolutionsThis is something your management team should primarily handle. The idea is for them to take a really close look at your customers’ feedback, and identify the main 3 common, recurring complaints people have. What recommendations would you give others who are considering this company? Recommendations for new customers ... Questions to Ask About Coverage Before you buy a home warranty, consider how comfortable you are with the answers to these queries. How much will this warranty cost? The answer depends on the kind of plan you buy and the provider you choose.  In addition to the cost of the plan, there are additional expenses. If you have a problem with an appliance or system, even one that's covered, you’ll have to make a copayment when the contractor comes in to do the work.  Am I clear about what the warranty covers? Be sure to read the terms and conditions carefully. Sometimes, if your appliance breaks under certain circumstances —that allows the provider to deny coverage of the item. Will this plan repair or replace a broken item? Most home warranties explain that if a repair is considered too expensive, the provider might offer to replace the broken item instead. Some home warranty companies may give you only the depreciated value, requiring you to pay the difference out of pocket to get the same model you had before.

Customer Service & Professionalism. We were extremely impressed with the display of determination that HomeShield gave our family in completing the service to our A/C Unit especially given the heat at the time. The Tech was very trained as he was able ti repair the problem is a fast and efficient time. The customer service we received from both HomeShield and the Contracter was impeccable. With 5 children and a Grandbaby my wife and i were pleased to have experienced the treatment we received. It was a pleasant experience and we will reference and refer HomeShield to all our family and friends. Thanks again.

I have been with American Home Shield for about 7 years. They completely had my washing machine rebuild, new tub new everything, six months later the door latch and could not be replaced. So they bought me a brand new washer! A couple of years ago late at night my H Vac system tarted to put out propane fumes on a very cold night. I was able to get someone one the phone, she as me to hold and a few minutes later she came back on line to say the only person she could get out was about 2 hours away but that he was on the way. The system could not be repaired so they called me to say my new system was being shipped that day and would arrive within 4 days! Even the person that had originally came out was shocked at that awesome service. America Home Shield has also replaced my double oven and my microwave! You can put a work order in lat at night on line and the next morning a service company is calling to set up a convenient time to come to my home!

Quick Response. This is my second full year. Prior when I bought my first house part of the deal was them providing a decent home warranty company. Despite two inspections 30 days after I moved in the HVAC unit died on a snowstorm. I tried to go through my home warranty and not only was I not able to speak to anybody they made it very clear with their automated response via online, that I would be Serviced in the next 1 to 2 weeks. At the time I had a child under the age of one and a parent over the age of 60 staying with me with no heat. I ended up having to go outside them and find a company that was willing to come out to service my unit. When I found out that the unit needed to be replaced I try to contact the home warranty company again finally received a live person. Explained what happened and gave them the reference receipts of me trying to get a hold of them. They were adamant that they would take care of it but I would have to wait almost 2 weeks for somebody to come out and re-investigate the results that there’s a reputable HVAC company had already given. It was then I decided that I would not use them ever again considering it was no exceptions there was no emergency response other than the answers that I received. Thank God I have not really been in such a similar situation since, but anytime that I have had to use My home warranty with American Home Shield, the online responsiveness is amazing. There’s no need for multiple questions for clarity because it’s given right up front. I get email confirmations and text confirmations from them and immediately from whoever they dispatched my ticket to. I don’t think I waited more than 30 minutes before they called to schedule an appointment to come out. And when I came out they were prompt professional and was able to resolve the issues or in some cases educate me being a new homeowner so I would not make the same mistake again. It’s worth every penny.

I would rate AHS five Stars for many reasons. First, was the quality of the vendors who responded to our need to repair/replace or 15 year old refrigerator. Prompt, professional, knowledgeable and friendly. The first technician saw the need for two parts which he ordered. Our rep from AHS, Megan, assured me that she would follow-up on that order and expedite it as quickly as possible. After those parts were installed, the real problem emerged; a defective "motherboard." The technician quickly checked its availability and found that it was no longer available. Once again, Megan stepped in and contacted the replacement department at AHS so that we could be reimbursed for a replacement refrigerator of a similar nature. Megan was amazing. She often checked back with me to see how things were going and even offered to pay for a small refrigerator until ours was repaired or replaced. Her kind, professional demeanor was much appreciated. Customer service like that, especially today, is often a rare commodity. I strongly recommend this company for all home warranty issues. Thank you, AHS. While it was unfortunate to be without a fridge for a few days, I feel like we gained a few new friends along the way not to mention a beautiful new refrigerator!

At first, I was beginning to think that I had made a mistake paying for this home warranty every month. I was having an air conditioning problem during an unusually record breaking heat wave in Tucson Arizona. The first company that was sent to me was no help. I then called American Home multiple times to get my system fixed after I went through multiple days with temperatures at 89 degrees which is unbearable to live in and sleep in. I kept getting a different agent each time I called including one that I could hear a rooster crowing in the background. I really wondered what type of company this was until Wendy from Iowa answered! She personally took my problem as her very own. She became my 1 point of contact. She quickly called and coordinated between another reputable air conditioning company and a wonderful electrician. She called me multiple times to follow up on my problem. She had empathy and great understanding for what I was going through especially being quarantined in a house that felt like a sauna. She is my hero! And I hope that she will be recognized for her attention to detail, and bringing the personal touch back in between the customer and the company. Bill Richard's was the electrician that came out expediently and even came back out a second time all on his own to try and fix the problem. He was amazing! Lastly, Smart Choice heating and cooling was very professional! The technician was on time and came first thing in the morning. But none of this would have happened without Wendy orchestrating all of it! If I could, I would give them all a reward and a hug!! From a 22 year Veteran United States Airforce.

American Home Shield has been a wonderful company to work with. I have several properties and use their services several times a year. It is easy to make appointments and the services are performed in a timely fashion not like other similar programs offered by other companies. AHS coverage is far more extensive that other plans I have used and other plans I have evaluated. It is easy to reach a person if you have questions. Their online interface is also easy to use and one of the easiest to understand. I think AHS policies are the best plans on the market and I would strongly recommend them.

I don't know if they have to give different companies however, I wish they would keep using or ask if we have a preference.

I was charged a fee for a company to come and repair my garage door which came off the track and the technician did not even go in the garage. He took one look at the door and said that it was not covered and he left. I was charged $125 for less than two minutes. Ridiculous. I will not be renewing this contract.

American Home Shield did not repair my appliance like they state in their contract. In fact, they denied my claim based upon a refrigerator door gasket which had nothing to do with my original claim of my refrigerator not cooling to a correct temperature.

They collect payments from customers, when the customers have a service call. They say that the issue is existing . They file false reports on the service tech that they sent out. No where in the report that the problem is existing

This is the absolute worst company ever! Customer service reps are terrible to deal with, as if they have a script to read from and don’t deviate from that script to address or even acknowledge your concerns. All they say is “mmhmm, upon checking….” The service technicians they have wrong for them is even worse.

No one informed me that my claim was denied. I had to call customer services and check status of My claim. Then I was not even offered options to have my A/C repaired. Makes no sense to have home warranty, if the warranty company is not going to make repairs.

Unless it is a simple fix, it can take weeks. And of course when you call customer service, it is very hard to understand the reps.

I will continue to write negative reviews about your company. You ripped me off for $11,000, it’s documented and you know it. I’ve been a customer a long time and I’m a real estate agent. My posts can reach thousands of realtors whom often times may have bought their clients a year membership to AHS

AHS lacks in communication and not fair in claim reimbursement. AHS cask-in-lieu is unfair and does not come close to reasonable market costs. I always have to pay more for any service I have done.

I use to love AHS. It's not worh it anymore. You used to more for your money. I was paying 120 a month for what. I f I save $120 on the side every month it would cost the same as paying it on my own. They got to big and asking $100 dollars service fee. No thanks. I had to replace a 2 ton air conditioner and cost me almost 4 thousand dollars. Never again.

American Home Sheild is almost IMPOSSIBLE to get on the phone and when you do then it’s almost IMPOSSIBLE to get an American on the phone. You will get someone overseas who doesn’t understand your needs. American Home Sheild has raised their prices significantly since I started with them BUT there are no new products or improvements of customer service. I recommend keeping it local and assigning each customer a contact who is American and also local to their area. No more sending jobs overseas and frustrating our fellow citizens.

No. Too much hassle and the service technicians they use are horrible and do not resolve issues. They owe me $100 refund for service requested, but not performed. Also, a service technician repaired my washer and used duct instead of the proper fasteners. The duct tape did not hold and made the problem worse and they never returned to complete the repair properly.

I have called 4 times in an issue concerning a refund. I get different answers each time I call. Know one will give me an answer on it, just they will look into it. Plus I have a job that was being worked on and it is not completed? What’s up?

Usually we get people that know what needs to be done. We sometimes have to wait for parts. I am wondering why my monthly payment has gone up.

Failed every chance After 3 weeks didn’t replace AC compressor that actually was under factory warranty!! Refused repair week 1 Agreed to replace part at No charge- after escalating up chain of command Failed to order part week2 Said patches list/ then so no, waiting on Lennox approval also gad to approve $1200 charge for $200 worth of Freon-week 3 Called another company replaced it at no charge within 32 hours! Week 4

Two months waiting for parts and when it couldn’t be fixed, they claim wires were eaten by rats. So, they are not replacing with a new dishwasher. I’ve been a customer here in SC for 17 years and for decades when I. Lived in California. I complained and they made several excuses. If they change their minds in the next couple of days, I will revise my rating. However, two months waiting for parts will make me give a slightly negative review in any case.

I like the security knowing that the product will be replaced if it cannot be repaired; however, I also know that the replacement product will never be the same quality we had . We had a microwave replaced. The old one was a Dacor and the new replacement was a GE Monogram.

Too many calls for repair before replacement offer was made. Over the years, I personally think there has been a decline in service with customer service. In addition I think that payment should be made AFTER services have been rendered not before .