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Verified Customer

star star star star star

Mike Clark Bakersfield, CA

So I have been using AHS for about two years and have had great success with their venders. The venders contact me via text with updates as well as AHS to confirm appointments. Sometimes the wait time from inspection to repair takes longer than I like but the text with updates allows me to remain calm. I have recommended them to others and I feel their fee structure gives me options.

10 months ago

Reply from American Home Shield

Dear Mike, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Lori Spring, TX

I like being protected. I don't like some of the technicians that get sent out. On my hot water heater, the technician did not listen to me. So I ended up paying out of pocket for a new one. I submitted a claim to AHS but never heard anything back. That was disappointing. I had documentation and the water heater was over 15 years old. It wore out but the technician said it was caused by lighting or something and burned the circuit. Not true.

11 months ago

Reply from American Home Shield

Dear Lori, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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M J Smith Brandon, FL

I've had AHS coverage for over 20 years and they've never let me down. I like the majority of the companies that they select for my repair services and on the very few occasions that there's been a problem with a particular repair company, AHS has fixed that situation too. Over the past 20 years, my AHS coverage has been flawless, including my most recent problem with a garbage disposal. I've recommended AHS to mulitple friends.

11 months ago

Reply from American Home Shield

M J, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Robert Portland, TX

AHS is great and I wouldn't be without it. I'd like to see them be a little faster is all -- that would get them five stars from me. When my AC broke a couple months ago I was dealing with 100+ degree temps for almost three days before a service technician contacted me. Of course, HVAC companies were really busy then, so maybe it wasn't their fault entirely. But I had a similar wait time for a dishwasher repair a few years back. I can do dishes by hand for three days. I was less able to handle the heat. Buying a couple of small window AC units helped, but that cost more than the eventual repair would have, so this time I'd have come out ahead by just calling someone and paying out of pocket.

11 months ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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ELI NIEVES San Antonio, TX

I have been with AHS since 2006. I currently have two homes covered under policy, and they have been paramount to maintain my properties in top shape. The services have gotten much better with the increase in contractor competence. Usually I get an immediate response with most professional visits on the same day. I have no complaints with their customer services and their professional contractors have been exactly that, professional.

11 months ago

Reply from American Home Shield

Dear Eli, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jerry Dallas, TX

We have been with AHS a long time. We are very pleased. We appreciate the Customer Service Representatives’. At times, we are greeted by a Representative which there is a language barrier and we work together until we figure it out. The contractors we are scheduled with are wonderful. We recommend AHS to all our family and friends and have sent and will continue to refer potential customers to AMH.

11 months ago

Reply from American Home Shield

Dear Jerry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Sung Bae Irvine, CA

I used AHS' website to create a service request. The transition was quick and smooth - The assigned service provider (United Garage Doors Inc.) was also promptly responding and contacting me for resolution, and didn't mind putting extra effort to take care of my trouble as early as possible. I am much grateful and completely satisfied with the overall services from AHS and its affiliated service provider. Thank you so much!!

11 months ago

Reply from American Home Shield

Dear Sung, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Neshia Barnett Glen Burnie, MD

Great service - over the phone and the contracted techs that were sent out to address my washer issue. Tech made a recommendation to replace it after it was beyond repair, and American home shield approved it within mins. I’ve already recommended AHS to friends ! The washer arrives days ahead of schedule and was set up in less than 30 mins! 10/10 I highly recommend !

11 months ago

Reply from American Home Shield

Neshia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Paula Stevensville, MD

Appliance First did an excellent job of communication with me and installing my new cooktop that had to be replaced. I was not happy when i received a message that American Home shield could not find an installer and I would have to find one on my own. Appliance First was assigned to my job after I first reported my cooktop shorted out. I had to spend two hours with different people on the phone trying to get a dispatch work order assigned to have him install the cooktop. In he end I was very pleased but getting there was not a good experience.

11 months ago

Reply from American Home Shield

Dear Paula, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Dawn Rockford, IL

So far I am very happy that I have AHS. Just bought my first house and have already had a few service calls and all were handled efficiently and without issue. I love that I have more peace of mind knowing AHS has my back and won't nickel and dime me or dispute legitimate repairs. I'm hopeful it's not just the "honeymoon period" and the great service will continue!

11 months ago

Reply from American Home Shield

Dawn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Melissa Charlotte, NC

The knowledge of the contractors to analyze the problem in a matter of minutes. They asked the questions and were very patient in listening to the answers from us elderly. From that they knew that the call for what they were here for was wrong. They called back and had the right people for the job come in. Kind, and patient with us old folks. Trust Worthy!

11 months ago

Reply from American Home Shield

Dear Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Percy Orlando, FL

The few times that I’ve called the situation has always been professional. Resolution seems to be the priority. When I called even for a problem that wasn’t fixed the first time they were apologizing and eagerly wanted to rectify it. I honestly have no negative issues with American Home Shield. But they ought to instilled within their protocol that they ask for payment after either situation: new customers existing customers. New customers should be told after the program has been explained and existing customers after they fully explain in detail about their problem.

11 months ago

Reply from American Home Shield

Dear Percy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Rosemary Champlain Henderson, NV

Wonderful experience. I needed my ac unit serviced. Made the appointment about 8:30 pm. The next morning the ac company called to schedule the appointment for the next day! I had to put it off one day due to a previous commitment. The next day, right on time, my tech showed up and had me up and running within an hour. This was my first experience with a home warranty company and I couldn't be happier! Thank you!

11 months ago

Reply from American Home Shield

Dear Rosemary, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Margaret Wilmington, NC

I am extremely pleased with American Home Shield! They did what they advertised. From the quick response of having my washer inspected, condemned, and subsequently replaced, I was amazed at how timely and convenient the process was. I also appreciated the great selection I had to choose from and the option of receiving cash. All of interactions with AHS personnel were professional and courteous. I highly recommend AHS!

11 months ago

Reply from American Home Shield

Margaret, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Marjorie Lumberton, NC

11 months ago

Reply from American Home Shield

Marjorie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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T Dingle

Since I switched from my previous warranty company to American Home Shield, I have to say that things have been much nicer. Interacting when necessary has never been easier. If I have a repair that needs to be completed, I simply use the application, and then I’m contacted the same day. There is no hassle and the team is always willing to help. I’m glad I made the switch.

11 months ago

Reply from American Home Shield

T Dingle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Joan Borysenko

My refrigerator was leaking water intermittently an also had trouble with temperature control- it was freezing things in the refrigerator. American Home Shield set up an appointment promptly. The technician called and also emailed to get the model number of the refrigerator and a complete description of the problem. The tech came on time and did a fabulous job. We were delighted with his expertise and professionalism. It's so hard to find a good tech who comes on time, communicates, and fixes things right...without fleecing you! What a pleasure to have AHS do that for me.

11 months ago

Reply from American Home Shield

Dear Joan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Shirley

Took too long for my unit to be fixed only to find out it will need to replaced and there will be a large out of pocket to replace.

1 month ago

Reply from American Home Shield

Hi Shirley, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Lynn

I placed a repair service for my ceiling fan and it couldn’t be repaired. I have now waited over a month for my payout. I plan on cancelling my account.

1 month ago

Reply from American Home Shield

Hi Lynn,

I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 22nd, 2024

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Verified Customer

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Julie Jewell

American Appliance Repair has been great for all our service needs. I highly recommend them.

1 month ago

Reply from American Home Shield

Hi Julie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Wallace

Apparently, my monthly rate increased from $78.00 to $92.00 without me being notified that an increase was coming.

1 month ago

Reply from American Home Shield

Hi Wallace, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Scott

They took over two months to fix my AC unit because my contract was about to expire and they were trying to get out of fixing it. The repair company told me they do that all the time!

1 month ago

Reply from American Home Shield

Hi Scott, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Charles

No one has called me back and handled my issue. I have spent hours on the phone with them and my AC issue still hasn’t been addressed since they cannot communicate with their parts department.

1 month ago

Reply from American Home Shield

Hi Charles, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Bernard

Too expensive for poor service providers and slow support. The selected service pro are terrible. I have spent way more in premium and call fees than I would have by contacting my local pro's.

1 month ago

Reply from American Home Shield

Dear Bernard, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Demetrick

Everytime I needed to use my AHS, they always provide me with service extremely fast

1 month ago

Reply from American Home Shield

Hi Demetrick, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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VG Steele

I appreciated the time and attention given by BestCare to resolve my air conditioning issue.

1 month ago

Reply from American Home Shield

Hi VG, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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Walter

Everything was great except for how much time it took to get our refrigerator back in service (3wks).

1 month ago

Reply from American Home Shield

Dear Walter, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Raymond

I like the wide range of services included, but have had subpar experiences when service was needed.

1 month ago

Reply from American Home Shield

Hi Raymond, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Cyrilla Kennedy

My premium was $96.00 monthly and $100.00 service fee. Everything that was major cost, somehow AHS found that it was not in their contract. Did better getting my own handy man to do a better job at a better price

1 month ago

Reply from American Home Shield

Dear Cyrilla, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Sharon

Love my new havc Works great. Don’t know what I would have done with out insurance

1 month ago

Reply from American Home Shield

Hi Sharon, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Gustavo

On July 2 my refrigerator broke down, all the food went to the garbage, is July 30 and still nothing is fix, I have spend more money going to restaurants.

1 month ago

Reply from American Home Shield

Dear Gustavo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Ashley Parkinson

It's on the verge of being too expensive. Not only do you have a monthly fee, you have to pay for the contractor visit.

1 month ago

Reply from American Home Shield

Hi Ashley, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Carolyn Cincinnati, OH

My clothes dryer suddenly stopped working. I have subscribed to American Home Shield for over a year so I called and reported my dryer problem. Right after my dryer stopped a pillowcase got caught in my washing machine. I couldn’t remove it. I called AGS back and my washer was added to my claim. Within two days I was called by BA DISTRIBUTING LLC a local repair company and had an appointment. A very nice professional repairman came and fixed both my dryer and my washer. After fixing both units the technician completed a thorough check of both machines. He said the voltage and readings are normal. I couldn’t be happier with his service. I’m back to having clean dry clothes… I couldn’t be happier. 😍

1 year ago

Reply from American Home Shield

Carolyn, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Steven Waukesha, WI

I had AHS for 10 to 15 years. Their service was always great. Several years ago I switched to another home warranty company in order to save a few dollars. It took about six months to find out what a huge mistake that was. After virtually no service from the new company I couldn’t wait to get back to AHS. I was welcomed back with open arms. I just recently had my first service call since coming back. It was handled in the same efficient way they handled things in the past. I will be an AHS customer for life. As all three of my sons have married and are buying their own homes I’ve encouraged them to b come an AHS customer.

1 year ago

Reply from American Home Shield

Dear Steven, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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John Detroit, MI

Super Transparent, up-front pricing and the coverage options are quality. Thankfully I've only ever had to to contact them a couple of times, but each time I have AHS has been extremely responsive. The portal is very user friendly and easy to navigate, and it seems like they've done a good job of vetting the service providers they work with because I've been equally impressed with the work as well (Phoenix, AZ). For example, we could very easily have spent upwards of $1k servicing and tuning up our A/C unit since moving into the house a few years ago; having AHS has meant we paid a fraction of that cost, and we've always had reliable, speedy and comprehensive service without needing to shop around for it

1 year ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Francis Ashburn, VA

Ease of setting up a request for repair. But one down side I have experienced in the past which I already informed AHS about needs AHS' attention. One suggestion I have is that they should allow customers to recommend the service provider to use especially on more urgent cases. Any suggestions is highly appreciated. Like when I had a repair needed on my home aircon. They want me to wait for 3-5 days before the technician becomes available. That time it's like 105F in Texas, you think my family can wait that long? Can your family if it ever happened to you, can wait that long? Think about it please. When in fact I gave them an option, and recommended one Aircon repair company, they just need to make a swift accreditation or exception and they can use them asap. I wont hold AHS responsible to any mishaps. Sadly they said no. So even if I have AHS as home warranty at this Very Important instance it is simply Useless, so I had to just avail of the other company's services out of pocket, A very disappointing experience indeed! This type of urgency AHS should have been more humane enough to make some executive decisions/exceptions. God bless you all!

1 year ago

Reply from American Home Shield

Francis, Thank you for your feedback on your American Home Shield experience Please contact bestco@ahs.com!

Jul. 13th, 2023

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Verified Customer

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Eric Rockville, MD

We have had American Home Shield (AMS) for over 6 years and have found them to be responsive and equipped with the resources to cover our household's major appliances at every turn. In full disclosure, at first, I thought it was cumbersome to get issues resolved, but as an engineer, I could see how AMS retooled several front-end processes and we have never had a hitch in getting a technician to accurately assess any potential problems and respond rapidly to them resolved. From our Central AC compressor and associated electrical components to the coverage of our washer and dryer, and home well pump system. AMS has provided high-quality experts along with prompt and courteous customer service. We plan on retaining AMS and have recommended them to several of our family members.

1 year ago

Reply from American Home Shield

Dear Eric, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Dennis Jackson Harker Heights, TX

I have been with AHS for years and I am very satisfied with the service they provide. at time AHS will try get out of paying for replacement of a cover item, if your repairman recommend replacement mostly AC units. However, I still like AHS and I think they are the BEST HOME WARRANTY COMPANY. as a matter of fact, AHS just replaced my water heat. I will continue with AHS and I strongly recommend AHS, if you are looking for the BEST HOME WARRANTY COMPANY. I recommend ShieldPlatinum plan cost a little more, but cover a lot. I identified AHS as the BEST HOME WARRANTY COMPANY, I hope they don't prove me wrong in the future with bad service. At this time AHS earned this 5 stars rating and I can only hope they continue to earn 5 stars rating from me in the future with outstanding service and honoring they words "If we can fix it, we will replace it".

1 year ago

Reply from American Home Shield

Dear Dennis, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Scott Streicher Grapevine, TX

I’ve had a few different home warranty companies over the last 20 years. We had AHS for many years and then for some reason we went with another company when we moved to Texas. It was a huge mistake. When that contract ended, we went back to AHS and couldn’t be more pleased. The house we purchased was built in the 90’s and when we moved in, we anticipated some issues. We’ve had A/C units break down, fridge, garage door opener, pool pump, and much more. All of these were repaired with no issues and only paying our $100 deductible each time. Looking at what we’ve spent annually and what’s been repaired, it was one of the smarter decisions we’ve made. We selected the premium plan (whatever it’s called) and I don’t think I’ll change again from AHS. I’m not a paid spokesman, just a Harry Homeowner who’s had a good experience.

1 year ago

Reply from American Home Shield

Hi Scott, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Joseph GA

The thing I admire and respect the most about AHS is their consistently solid reputation of positive credibility. AHS always provides the friendliest, most considerate customer service agents; who carefully listen, to ensure they are able to recommend the proper service provider, to resolve your problem in the most expedient manner. Additionally, AHS always sends top-notch, highly experienced, and knowledgeable professionals, to thoroughly conduct your repairs in a very timely fashion. Not to mention, the service providers always verify the proper operations of everything they repaired, before they leave. This is the ultimate type of loyal service that gives me true peace of mind, and keeps me coming back, each year!

1 year ago

Reply from American Home Shield

Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim

May. 25th, 2023

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Verified Customer

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Rodanthy Rose Koutsakis San Francisco, CA

Fast, reliable service. That gives me peace of mind. So far, I've used AHS twice on two rental properties. One needed a new garbage disposal - plumber came the very next day cleared the drain and ordered a new garbage disposal, which was all completed in 5 days. The other service was a dishwasher - the technician was there the next day and finished on the same day. . That is EXCELLENT service! If you only knew the hell I went through with the other two companies that I tried . It's only a couple minutes wait time to reach a representative, not an hour - they don't mix up your appliances, AHS understands you and gets it right the first time and sends contractors that actually show up. The most important is that the job is done either in a day or a week, tops, rather than 3 months (which was my experience with the last two home warranty companies). If you have Tenants, they will be mad if they have to wait a long time and who can blame them. AHS gets the job done fast. If you want peace of mind, AHS is the company to get. I highly recommend it.

1 year ago

Reply from American Home Shield

Hi Rodanthy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Samuel Jonathan Scales Johnstown, PA

Because you guys are a good brand. Plus you've been in business for a long time so you already have the model set in stone. Your reps are courteous, respectful, empathetic, prompt and professional. I've had AHS for many years and each time I have to interact with you guys, I am never disappointed or let down. I talk to many people who have similar companies they go through for the same service but when I line up what I get, compared to what their insurance provides, they come up short!! Thanks guys for always been there and being true to the name. You guys are truly an "American Home's Shield!" God bless

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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CJ Little Rock, AR

I was hesitant at first to use them so asked my insurance agent about a home warranty. He told me about AHS. He gave them a great review and said it was a good thing. I have been so pleased. They helped me get a new refrigerator, cook-top, and new washer. My ceramic cook-top was cracked and they immediately replaced it with the same item as the original was still available. They attempted to repair the washing machine x1 but when the repairman said it was irreparable they replaced it. The original was no longer available so I selected a new one. They tried to repair the refrigerator but it had parts that were no longer available so I was able to select a new one. They try to repair the item first with the original but if that isn't an option you have options for replacement. You can take a check or a gift card to an appliance store and make your own selections anywhere or go into the store and select from the choices they offer or you can select online from the choices they give you. The replacement value is very fair but I chose to order a new washer and fridge on-line and was very pleased with the items available to choose from. The online website makes it so easy to use their services right from the start, from the first time you request service to choosing replacement options. As I am recovering from a broken leg I really appreciated the website and options to shop right from home. I also used them to repair my heater. It took two visits but they got it right and it works fine now. I am 100% pleased and would refer them to anyone!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cj, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 20th, 2022

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Verified Customer

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Shenelle Reed Lexington, KY

Most claims were handled quickly. Although there were a couple times when there were delays. I wish there was an option to select the service provider, as it seems I never get a company that has worked with me before. For example, recently we had both of our AC units go down and we made a service request. A service provider came and advised that the work order was only for one unit (I don't believe the online request allows us to provide much details) and they requested I submit another request for the 2nd unit. Although it did not stop the technician from repairing both systems, and I did as requested. To my surprise, AHS assigned a different company to address the second request (which we cancelled). Within the last couple of months, we have been assigned three [3] different AC service providers. Generally, I am very satisfied with AHS.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 16th, 2022

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Verified Customer

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Vickie L Huey Greenville, TX

Initially, I was skepitcal of home warranties because I thought they were a waste of money. One of my neigbors had American Home Shield and recommended them. I decided to give it a try even though I was skeptical. About 8 months after signing the home warranty contract we had an issue with our dishwasher and stove top. We called AHS and they immediately sent out a contractor. However, the contractor came to our house for 5 minutes to diagnose the problem and took forever to submit it to AHS. It ended up getting denied which didn't seem right as it appeared to be covered in the contract. We call AHS but hard a hard time getting to someone to help us. I defintiely was regretting having it and felt I was right along a long and home warranties are a rip off. Eventually, we did connect with someone and they sent a new contractor to our house who diagnosed the probelm correctly. They fixed our dishwasher and we got a brand new stove oven. My opinion changed at that point. Since than we have had some mostly minor stuff happen at our house and AHS has been great. In fact we recently had our in wall A/C unit die and it was completely replaced with a new one by AHS. Although in the beginning we didn't get off on the right foot I have been so happy with AHS and having the peace of mind that they have my back if anything breaks. I highly recommend.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Mary crusemire Norfolk, VA

Every experience I've had has been positive. Customer service is always helpful and if I have a complaint about service (which is rare), they fix it. The only complaint I have is with the deadline regarding a repair that isn't completely fixed. I have to put in a new work order (& pay the fee) to have the appliance serviced again. I was told the deadline is 30 from the time the work order is put in not from the time the repair is made. There was a delay in the appliance being repaired due to the amount of time it took for the part to come in. The repair needed to be redone but the 30 days had already passed.

2 years ago

Reply from American Home Shield

Hi Mary. Thank you for your feedback. We appreciate you taking time out to share your experience and we are very happy to know you have had positive experience. We would like to clarify that you have a 30day recall period. That means after a repair is completed, if you may experience that same problem again you have 30days from the technician's last day at your home to contact AHS so that we can send them back out at no additonal charge. If there i s a part delay you do not have to pay again when the technician returns because the job would not be considered completed until the part is installed.

Jul. 29th, 2022

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Verified Customer

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Carolyn s Honesty Killeen, TX

Ahs was great and got the technician out the next day to access the problem. Since it was Friday. I am sure that is why the part was ordered Monday. I reached out on Wed for an update and she penciled us in for Thursday AM.. since she could see part should be arriving. I told her Thank you.. especially with the long July 4th weekend coming up. It was so great to have a house from 82 degrees ( due to a small window unit.. blessing) back to a comfortable 77. I even asked the technician for a quick quote on an easier to use Temp controller. I am keeping the number for regular maintenance too. Mrs Honesty

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Carolyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Diana Wood Springfield, MO

Being older and on a fixed income, I wish I had known about this home warranty earlier in life. Owning your home can be very expensive, with unending expenses. I had to file 2 claims with American Home Shield in one week. They responded immediately, and sent licensed contractors to repair my leaking faucet and broken air conditioner within a day. Both my issues were repaired, and the contractors were amazing. I am beyond thankful for their fast and professional service they provided. My experience with them is definitely a 5 star rating. I will recommend them to anyone who is looking for a reputable home warranty co. They went far and above, and I am so thankful I decided to take this plan out. So worth it!

2 years ago

Reply from American Home Shield

Hi Diana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Danielle Castro Claude, TX

Repairman was able to get there on time. The appt was set up within 24hrs and work was done within 48hrs. The dispatch/customer support for the repair company felt a little unprofessional as when I talked to 2 different agents to confirm the appt they both had call quality issues, one I could not hear very well due to connectivity issues like static. The 2nd agent had dogs barking and kids screaming in the background and spoke so casually that it felt like a scam call. I appreciated that an email confirmation was sent as well. American Home Shield has a very quick and easy process to submit trouble tickets.

2 years ago

Reply from American Home Shield

Hi Danielle, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Marsha Gurr Clermont, FL

Every time I have requested a service AHS has promptly gotten a service company in the correct specialty to quickly contact me and make an appointment to come to my home and fix the problem. I am extremely satisfied with their service. I have only had one problem in the nine years that I have had AHS where the contractor did not satisfactorily correct my house problem. And after I had tried to get the company several times to come back and do the job over it was not corrected properly. I then called AHS and told a customer service lady step by step what had happened and the AHS lady said, "I'll take care of it right now." And she did! Within half an hour the service company called me back and sent out another technician who correctly fixed the problem. I would never have gotten it corrected on my own and AHS stepped in and like "Johnnie-on-the-spot" it got fixed quickly and correctly. Thank you--American Home Shield!

2 years ago

Reply from American Home Shield

Hi Marsha, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 26th, 2022

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