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Verified Customer

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George and Wanda

We have been waiting for over 80 days to either have my central air conditioning fixed or replaced. American Home Shield has given us the run around and nothing has been done.

4 weeks ago

Reply from American Home Shield

Hi George & Wanda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Haley

No local contractors. Can't seem to get customer service to understand when there's a serious leak or concern that requires urgency. No follow through when I'm told I'll receive a call back numerous times.

4 weeks ago

Reply from American Home Shield

Hi Haley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Manuel

They always solve your problems no matter how small it is and also they’re always friendly.

4 weeks ago

Reply from American Home Shield

Hi Manuel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Joe H Shelby, NC

I've had extensive experience with home repairs, have owned many houses and was a DIY'er before it was a thing. I've been very impressed with AHS and the service technicians they've sent. Both AHS representatives and service technicians they've chosen have been responsive, pleasant, knowledgeable and professional. Please bear with me. I think comparison is an important part of a review. Experience with other home warranty companies: In the past I've purchased home warranties, FROM OTHER COMPANIES (not yelling, no other available way to emphasize), on houses I purchased and wasn't impressed. The companies weren't very responsive and the service providers they used were subpar. At one house I had an old galvanize pipe spring a leak requiring the water be shut off. They sent a bozo out who determined the need to replace the pipe (I'd told them this when I made the service request). He left saying he'd be back the next day to make the repair. He never returned or answered any of my calls. That warranty company, without concern, said oh he probably showed up to collect the upfront fee you paid. Without urgency they sent someone else out, days later, who replaced the leaking pipe but he wasn't very professional, his work looked sloppy and he left a mess. The repair took about 30 minutes but we were without water for over a week. At another house, the piston rings on the AC compressor wore out. It worked as long at the outside temperature didn't exceed 75 degrees. Above that, it didn't cool. That warranty company sent out an idiot who diagnosed this problem but claimed since the compressor was running, it wasn't covered under warranty. It didn't matter that on hot days it would get over 90 degrees inside and the unit ran 24/7. He then offered to replace the outside AC unit for an outrageous amount of money. It took almost two weeks of less than pleasant conversations with that warranty company to get them to come to the table and they still contributed only a fraction of what the repair cost. I hope my good experiences with AHS are typical for all it's customers.

10 months ago

Reply from American Home Shield

Joe, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Theresa Jacksonville, FL

The second vendor who was sent to repair the refrigerator was THE BEST! Called in advance and followed up wih a text; arrived on time, professional and assessed the issue. Said he would be back the very next day with the compessor and will have it installed the same day. True to word, he arrived and within two hours the refrigerator was cooling. The best I have experienced.......I will definitely recommend this company to friends who need repairs. AHS and specifically Tracey B went over and beyond to find another vendor who could be more timely with the repairs/replacement. (The first vendor who showed up as well as the nexts steps to get a repair done was at least a month). Tracey knew it was already three weeks without a refirgerator.....my thanks to the AHS team who kept me updated, called to see how the repair was, and more

10 months ago

Reply from American Home Shield

Dear Theresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Rachael Philadelphia, PA

I have had nothing but positive experiences with AHS. I recently requested service on my washer and they sent out 2 different contractor companies who were not able to fix the issue. These contractors told AHS the fix was something not covered by my warranty and therefore they would not work on the issue. I reached out to AHS with photos and an explanation of how I didn't feel the contractors knew the real issue. AHS believed me and sent out a 3rd contract who was finally able to fix the issue and my washer works like new now. I appreciate AHS taking the time to listen to me (their customer) over the contractors and doing everything required to have my washer fixed. I will continue to use and recommend AHS.

11 months ago

Reply from American Home Shield

Dear Rachael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Deidrie San Diego, CA

They assigned a business to come out and take care of my appliance needs right away. One appliance still wasn’t working right, so I’ve had multiple people come out. And some parts were ordered by the appliance company, so I’m still under contract, until it’s fixed or maybe replaced. Guess I’ll just have to wait and see. But I know if the contractor says it can’t be fix. This company will replace the item. Just I’ll find out soon after the new parts are put in because, it’s been almost a month without a fridge. And I’ve thrown out a lot of food. Cross my fingers this will be resolved soon.

11 months ago

Reply from American Home Shield

Dear Deidrie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Shripathi

Now that AHS has also bought its competitor OneGuard, they can charge whatever they want for premiums. I just saw a 50% increase in my annual renewal.

1 month ago

Reply from American Home Shield

Hi Shripathi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 19th, 2024

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Verified Customer

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Alan

I had prior work done on my ac which was not fixed correctly. I was charged $1000 then. Now in order to get it fixed correctly it costing me another $1000. The new contractor has done an excellent job. However the prior contractor bached the job. Very disappointed in ahs for because the contractors they use are medoker at the best.

1 month ago

Reply from American Home Shield

Hi Alan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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K

Lack of integrity and communication. Would rather pay for my appliances than ever have to deal with them again. They broke my fridge trying to fix the ice machine and it took over 2 months to get a replacement. The debacle and headaches that happened in that two months is not worth any "warranty" they offer.

1 month ago

Reply from American Home Shield

Hi K, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Judy Bailey McCurdy

I have used AHS 3-4 times in the past 10 years. Never had a problem and they are quick getting you taken care of.

1 month ago

Reply from American Home Shield

Hi Judy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Joseph

AHS advertises "we'll fix it or replace it" After paying monthly member fees for about 7years i filed my first claim.. Now, after 7 months and 7 service calls and another $200 in fees, my refrigerator is still not working as it should!!

1 month ago

Reply from American Home Shield

Hi Joseph, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Marion

I was very disappointed with my technician that was assigned to me. He was not a great communicator. Ahs replaced my item in a timely manner.

1 month ago

Reply from American Home Shield

Hi Marion, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Julie

The service providers are not all consistently professional. My air conditioning company lied on necessary replacement costs , misdiagnosed and p When I asked for a second diagnosis, I was told no. I had to pay out of pocket for repairs from an outside company I called, but they fixed it cheaper than service company said.

1 month ago

Reply from American Home Shield

Dear Julie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Chad

Quick and efficient. Haven't had any issues with communication between them or the vendors they assign.

1 month ago

Reply from American Home Shield

Hi Chad, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Lynn

Criminals and shysters. Nothing but I'll-trained workmen. Look up for yourself in yellow pages and you'll do better!

1 month ago

Reply from American Home Shield

Hi Lynn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Rodney

Very frustrated we have been waiting to have a coil for our ac replaced since late April early May. The lack of communication is unacceptable. I shouldn’t have the hound any warranty company to finish a job that was started last year replacing the whole ac Unit

1 month ago

Reply from American Home Shield

Hi Rodney, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Joseph

I dislike the fact that my payments keep going up every year for my monthly payments. I also don’t like the fact that they always try to “bandaid” an issue.

1 month ago

Reply from American Home Shield

Hi Joseph, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Nate Hope

Poor customer service. My HVAC recently went out and I was told that it would be 5 days for someone to come out. The policy is 1-2 days. Very frustrating when you pay for Platinum service.

1 month ago

Reply from American Home Shield

Hi Nate, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Shane Rader

We liked the fact it was easy to get ahold of a representative. Communication and follow up between customer and contractor was great.

1 month ago

Reply from American Home Shield

Hi Shane, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Howard

Getting the company out to diagnose the problem was quick. The coverage of service and parts was pathetic. Plus we couldn’t understand any of the people we talked to at your company.

1 month ago

Reply from American Home Shield

Hi Howard, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Beverly

It took 5 days to get someone out there. They cut the sheet rock, fixed the leak yet never had someone fix the wall sheet rock after the repair. Still a big hole in the wall.

1 month ago

Reply from American Home Shield

Hi Beverly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Leticia

AHS insisted on sending a plumbing company that I have never been happy with!! Had a problem with a leak and it took about 3 weeks to get approved for another plumbing company to fix our problem! AHS never answered the plumbing company I got to fix our problem so now they won’t pay what I paid the plumbing company!

1 month ago

Reply from American Home Shield

Dear Leticia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Chuck Martin

- The wait time from filing a claim to receiving service is unacceptable. - Service have been to my home replacing parts that do not fix the issue and have to come back multiple times. - Repeat claims for the same issues. - Wait time on parts to be received is unacceptable only to receive a part that does not resolve the issue.

1 month ago

Reply from American Home Shield

Dear Chuck, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Allen

It took 83 days to get a pool heater replaced. I had 2 different opinions by 2 different contractors. The first a contractor send by AHS after weeks of waiting for it to be assigned. Then my own contractor after I had been given outside authorization. Then I waited weeks for AHS to get a third opinion which ironically is the same as the other two.

1 month ago

Reply from American Home Shield

Dear Allen, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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jtr Rubio

The worst 😫 experience ever, with a company that , that didn't do anything for me exep take my money I had about 4 call for repairs , nothing was fixed , exep I have some holes in my wall, I don't know who is running this company, sorry 😐 , sorry , company, I gave you one year money 😢.

1 month ago

Reply from American Home Shield

Hi JTR, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Brad Moore

I like tge quick response and repair. Don't like that your still out your deposit when the work ends up not being covered

1 month ago

Reply from American Home Shield

Hi Brad, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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msr1448@hotmail.com

This company is pathetic. I feel they should refund every single cent I've paid them. I filed my first and only claim with them on 6/5. As of 7/30, they still haven't gotten someone to fix my roof. On 6/11, they sent me a satisfaction survey for the work that still hasn't been done.

1 month ago

Reply from American Home Shield

Dear, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 5th, 2024

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Verified Customer

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Sarah Jane Murray

I’m having a real challenge here with a fraudulent report by a vendor. I don’t know if AHS is also involved in the fraudulent claim denial, at first, and now reversed, or if they simply sided with the fraudulent service provider against me, causing damage to my home. Neither is a great scenario.

1 month ago

Reply from American Home Shield

Dear Sarah Jane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Jaime

If could give zero stars I would. The contractors this company assigned are the worst. It has taken 4 months to get my washer fixed. Nothing but a scam I have spent hundreds getting my families clothes cleaned because I can't do it at my own home. Don't waste your money on this company.

1 month ago

Reply from American Home Shield

Hi Jaime, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Rhonda

Easy and convenient Always there when you need them.

1 week ago

Reply from American Home Shield

Hi Rhonda,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Victoria

Sep. 9th, 2024

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Verified Customer

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CASSANDRA HENRY

If a product is repaird over 4 times which is $100, per repair. AHS needs to replace the item.

2 weeks ago

Reply from American Home Shield

Hi Cassandra, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

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Verified Customer

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Roxanne

Took WAY too long to get my refrigerator situation taken care of. I was promised a second $50 reimbursement on my service call, but never got it.

2 weeks ago

Reply from American Home Shield

Hi Roxanne, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Maliha

I liked that they find a contractor. What I do not like are the exclusions and the contractor wislity

2 weeks ago

Reply from American Home Shield

Hi Maliha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Dia

AHS has not helped in resolving my issue. The company is not getting back to me and the repairs still need to be made.

2 weeks ago

Reply from American Home Shield

Hi Dia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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C.M

Too limited on coverage. Example, only paying $5.00 for a liter/ pound of freon when the charge is over $85.00

2 weeks ago

Reply from American Home Shield

Hi C.M., I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Adie

I got excellent and prompt response and service for my air-conditioning

2 weeks ago

Reply from American Home Shield

Hi Adie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Sep. 4th, 2024

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Verified Customer

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Paula Haselden

Prompt professional convenient thorough inexpensive peace of mind

3 weeks ago

Reply from American Home Shield

Hi Paula, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Rodney

If you want broken things in your house for 6 months and you have pto to burn to take multiple days off to let the hacks they send into your house then use this service.

3 weeks ago

Reply from American Home Shield

Hi Rodney, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Rufus

VERY HELPFUL FAST AND EFFICIENT AND HELPFUL AND VERY PROFESSIONAL

3 weeks ago

Reply from American Home Shield

Hi Rufus, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

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Verified Customer

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Brendan

While AHS has save me thousands in repairs to my hvac system, I'd have liked my hvac replaced with a new one.

4 weeks ago

Reply from American Home Shield

Hi Brendan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Jamie

I filed my claim 6 weeks ago and due to back and forth negotiations with the contractor, I am still waiting on parts to be delivered so my air conditioned can be fixed.

4 weeks ago

Reply from American Home Shield

Hi Jamie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Louis

They do the guesswork of finding a contractor in a very timely manner.

4 weeks ago

Reply from American Home Shield

Hi Louis, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 27th, 2024

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Verified Customer

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Paige

I like the timely matter. They get things scheduled for my repair.

4 weeks ago

Reply from American Home Shield

Dear Paige, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 23rd, 2024

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Verified Customer

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Jose

Cumbersome to get service, not enough providers for service, repeated and long calls to get service. Not even close to a good company, far from best.

4 weeks ago

Reply from American Home Shield

Hi Jose, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Karen

Only 1 star as I couldn’t select ZERO! This company, American Home Shield is scamming American Home Owners by taking money for warranties NOT honored. Cancel them today!

4 weeks ago

Reply from American Home Shield

Hi Karen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Angie Reed Lebanon, OH

My recent service with AHS was a great experience. I was able to schedule my service online in minutes. The service provider they sent was from GE (General Electric) and was topnotch! He repaired my refrigerator ice machine and even made another repair we weren't even aware was needed. I've been with AHS for 5 years, and my only complaint is they have steadily been raising my rates every year. My rate has almost doubled since the first year, but I've also had a lot of items repaired, so overall, it has been worth the money so far.

10 months ago

Reply from American Home Shield

Dear Angie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 9th, 2023

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Verified Customer

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Lawrence Carmel-by-the-Sea, CA

So far American home shield has performed well on all the small issues over the years. Bigger issues seem to take a long time to get settled , I understand that dealing with contractors and getting estimates is a time consuming ordeal . American home has done well with removing my pool issue , I am waiting for the reimbursement to be sent to me…..also I under This can take some time. My main concern is my second home , I contacted sales to get the same warranty for that property but , after paying the premium for six months I finally requested a copy of the contract and it was not the same contract , I was informed that I could not change contracts till this one has expired . It truly was my own fault for not verifying what contract I was paying for. I have no appliance issues at that property but was surprised that appliances were not covered. Perhaps AHS should look into changing their policy of no upgrades during the contact period. AHS has been very responsive and I have trust in the service they provide. Thanks …….

10 months ago

Reply from American Home Shield

Dear Lawrence, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Terry Martin Pittsburgh, PA

My wife and I love the service how everybody was so helpful. The technicians for servicing our appliances were always on time and very professional. When we called your company, they were all very helpful in helping us solve our problems, great job. Making arrangements for new appliance was done very well and we are completely satisfied . Thank you soon much

10 months ago

Reply from American Home Shield

Dear Terry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Sadiq TX

We got a lifesaver in AHS and are happy with their customer facing team representative's and the online app to request service. The service providers are very professional and are able to fix most of the issues reported. If there are any parts, further authorizations needed it adds to the time it takes to address but the job is completed to satisfaction. Kudos to American Home Shield. They are a must have for a property or home owner!!

10 months ago

Reply from American Home Shield

Dear Sadiq, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

American Home Shield Reviews