check_circle

Verified Customer

star star_border star_border star_border star_border

Christina Salas

The communication is so difficult because of the language barriers. Many questions never answered. One day I saw without notice that my premium had increased by $50 and I never gave permission for the upgrade. I called and requested to continue receiving the same standard policy that I’ve had since day one. I had my policy randomly cancelled. I requested investigation as to who cancelled it because it wasn’t me. No one contacted me. I requested to speak to supervisor. I was told I would be contacted later. So now, I am currently without a policy. For 3 years I needed a leak fixed under my sink. I paid multiple service fees but told each time it couldn’t be fixed because I didn’t give an accurate account of what was leaking. How am I supposed to know? I’m not a plumber. Finally, many representatives are unpolite and speak condescending. I’ve had so many terrible experiences.

1 month ago

Reply from American Home Shield

Dear Christina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star star star_border star_border

Colleen

Took a month and a half to get a new dishwasher. The chief problem was lack of service providers in my city (only one, Appliance Works of Rochester MN). They were never reachable through phone or email, they never called back. Homeshield did not have enough service providers in Rochester.

1 month ago

Reply from American Home Shield

Hi Colleen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

vee sanders

I started my policy in July of 2009 and I've paid every month from July 2010 until June 2024. I never needed the service until 2 years ago to have my air conditioning serviced. After a cancelled appointment and AHS being unable to locate a contractor, I gave up. I decided to try again in May of 2024, after all this is why I have the home warranty! This ended badly! Two technicians came out both with different diagnosis (Preferred Heating and Cooling and Piedmont Mechanical). Preferred claimed that they weren't allowed on my property and couldn't service my AC, which was a false claim. Piedmont refused to submit a diagnosis, so it bounced back to Preferred. I escalated the issue to the contract relations department on June 19th. I finally cancelled the policy on July 6 after not hearing anything back from them. I would not recommend American Home Shield. The vendors appear to be sketchy and untrustworthy.

1 month ago

Reply from American Home Shield

Dear Vee, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Ruth

They send out the worse companies for repairs. The job is never done correctly and AHS will tell you that you have to pay your deductible again in order for them to go out again. Companies will tell you that the first company did not do the job correctly. My garage door opener would open real slow. Sometimes I would have to mess with it several times before I could leave. AHS told me the opener was still working. I got tired of having messing with my garage door opener every time I wanted to leave somewhere I ended up buying the garage door with my money. I was paying a monthly fee, a deductible and replacing my own things. I was losing money and AHS was making money.

1 month ago

Reply from American Home Shield

Dear Ruth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Tiara

You have selected terrible vendors who take way too long to complete the project. Though you set up the initial appointment, you hand it off to the homeowner from there and have no knowledge about of the state of the project from that point. As a result, the homeowner can't come to you for assistance or guidance if the vendor falls through. Then, you save the homeowner nothing. I got the warranty for insurance and peace of mind that I wouldn't blow my family budget anytime something went wrong in my home. Instead, I'm paying your business to do a Google search of plumbers for me. You're a waste of money and I look forward to the end of this agreement.

1 month ago

Reply from American Home Shield

Hi Tiara, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Enrique

Like most warranty companies, they fail to understand the criticality of specific issues, the suffering of individuals, and the idea that patching the Titanic fundamentally doesn't resolve the primary causation of issues. I find it very frustrating that one issue can be bounced between several companies, leaving the customer to re-explain the history of the problem. Doing this inherently causes bias in the company diagnosing the issue because it introduces bias. Even if the warranty company doesn't want to replace the whole unit, they should still apply the amount they were willing to pay in repairs towards that option if the customer chooses to do so.

1 month ago

Reply from American Home Shield

Dear Enrique, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star star star

Clifton

I like that they are prompt in assisting and assigning the best top pros. They are also great at repairing or replacing appliances and systems in our home.

1 month ago

Reply from American Home Shield

Hi Clifton, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Joelle Morris

If I could give fewer stars I would. If you’re purchasing this policy with the expectation that when the big ticket items like your air conditioner go out, they will come through then I would strongly encourage you to save your money! I was given the runaround, told different stories by different customer service reps when I called to check on the status of my claim. I had a 26yo system and the slab coil started leaking - it wasn’t repairable. I decided to get a whole new system and requested the cash-in lieu (CIL) option. Where I would be paid out the amount AHS would otherwise pay to replace the item. My claim was denied. The latest reason provided - AHS alleges they applied a credit (they haven’t told me how much said credit was and this was denied by the vendor) toward my “upgraded” system. I purchased a base line model- 3ton system. As a result of said credit they allegedly applied to the purchase I negotiated with the vendor directly, they will not be offering the CIL. I have been left high and dry. I didn’t receive a single dime on my claim after paying nearly $800/yr in premiums. I will be filing an arbitration complaint - this has to be illegal for them to get away with this.

1 month ago

Reply from American Home Shield

Dear Joelle, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Christopher Pagels

The price of the co stage has gone up significantly each year that we’ve had it. The last issue we had with our dishwasher took 4 appts with a tech to fix. We were without a dishwasher for nearly 3 months. The money spent for all the parts and visits, would’ve paid for a new dishwasher and it wouldn’t have been out of service for 3 months. Would not recommend this insurance, I’m gonna look elsewhere.

1 month ago

Reply from American Home Shield

Dear Christopher, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Ian Peterson

I put in a request for service, regarding our HVAC. The company that you contract with reached out, I expressed to them we need a call before anyone comes out. They said no problem, they will call. They never called, and just showed up. We are being charged the service fee of $125.00. Which we think we shouldn't have to pay. If this isn't rectified, we will switch our extended home warranty service. We reached out to American Home Shield customer service department. And they said they couldn't help with anything. We wanted to talk to the technician before coming out, we had some questions about our system. They could have saved a trip.

1 month ago

Reply from American Home Shield

Dear Ian, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

star star star star star

Rae

Even though you’re expensive, at least I have peace of mind when I see the commercial I thank God I have it you have gotten a little high and the people that come out for the hundred dollars could be better I’ve had several visits were they never came back or completed it Thank you for the blanket and if you could do a little better, I’d be even happier garbage disposal. They wrote it down and then wanted extra money. I can’t fall for that yet. You are one of the best.

1 month ago

Reply from American Home Shield

HI Rae, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

David

I have been very disappointed in my service this year. As a longtime customer, i feel the level of service has gone down hill. I also find it interesting that after a claim and complaints my rates get hiked up.

2 weeks ago

Reply from American Home Shield

Hi David, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

AZBen

AHS is not able to dispatch a qualified HVAC service to fix or condemn my through-the-wall heat pump. This 12000 BTU per hour unit is not cooling and when your assigned contractors call, they tell me they cannot work on through the wall units of this size. Please fix it some other way, probably by replacing it because it's old.

3 weeks ago

Reply from American Home Shield

HI Ben, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Syed

Irrational assessment by authorization; Repeated explanation by contractor still declined the refrigerator trouble shooting or cash-out; clearly deliberate effort to NOT pay for the service/replacemnt of the refrigerator. I’ll lodge a formal complaint both with AHS and BBB.

3 weeks ago

Reply from American Home Shield

Hi Syed, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert

I have had a horrendous experience. One or more of your employees have been complicit in defrauding me by concluding without basis that I misused an appliance. Not only is there no evidence of that but there is affirmative evidence that employees made defamatory statements. I will be reporting this to appropriate authorities.

3 weeks ago

Reply from American Home Shield

Hi Robert, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Behzad

Charging me with the dispatch fee before letting me if the item is covered or not based on my contract. Despite the fact I had provided all necessary description and model number and type of the item on my service request form.

3 weeks ago

Reply from American Home Shield

Hi Behzad, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Tinh

AHS is the worst company I have ever done business with. It took them over a month to fix my washer, and they outsource their customer service to India. I have already canceled my contract. They also lack a proper management team, relying only on an escalation team based in India.

4 weeks ago

Reply from American Home Shield

Hi Tinh, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Cynthia

This feedback is with regard to service request that failed to be handled in manner needed. Customer had NO HOT WATER for almost 2 WEEKS. Customer pays for “Premium” policy and when requests for remedy and expedited service were made for health of our family the response was “sorry”. Unacceptable and completely dissatisfied.

4 weeks ago

Reply from American Home Shield

Hi Cynthia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star star star star

Dieera

I would say I never had a problem with the services, the company”s that came out did the job!! No complaints!

4 weeks ago

Reply from American Home Shield

Hi Dieera, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Pablo

My AC is not working since July and you guys did not fixed it. The compressor is not compressing properly and my house will never get under 80 degrees. Compressor is running all day none stop and you guys claim that everything is good. I am already working with BBB to hopefully solve this issue.

4 weeks ago

Reply from American Home Shield

Hi Pablo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star star star star_border

Arun

Overall very happy with the service they provide. Not very happy with significant increase in monthly premiums in the last year or so .

4 weeks ago

Reply from American Home Shield

Hi Arun, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star star_border star_border star_border

John

Their customer service and phone tree are awful. It’s difficult to talk to a representative and when you final speak to one, the accent and communication is very poor. They are quick to take your money and submit a claim, but they select inadequate vendors to do the work. I do not recommend AHS!

1 month ago

Reply from American Home Shield

Hi John, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Kimberly

Absolutely not your customer service is horrible and the return when you have a big product that has broke like my air conditioning you guys are hands-down, the worst people ever You took the cheapest way out and replace our air-conditioning cost me over $500 in co-pays and then you only paid $3000 to have a $15,000 unit replaced shame shame shame this will go worldwide

1 month ago

Reply from American Home Shield

Dear Kimberly, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

check_circle

Verified Customer

star star star star_border star_border

Ramona

My almost 30 year old dishwasher has been repaired by home shield representative twice. It should be replaced for a variety of reasons primarily because it cleans the dishes poorly.

1 month ago

Reply from American Home Shield

Hi Ramona, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Nick

Unfortunately customer service is lacking. Very difficult to get our appliances repaired with vendors often not showing up. Would be helpful if customers could choose from a list of local contractors and set up appointments with same day service.

1 month ago

Reply from American Home Shield

Hi Nick, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Lorraine

The air conditioning company was incompetent. They tried to charge me for work I didn't need. And my ac unit has a Warrenty from the manufacturer. I left American Home Sheild and hired an ac company. They found the ac Warrenty that covers parts but my ac unit didn't need the parts that Integrity Air Conditioning Service claimed I needed. Absolutely Cool Innovations, LLC

1 month ago

Reply from American Home Shield

Dear Lorraine, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Cassandra

Increase in monthly payment, not worth it. If I wanted to pay $100 a month, for hassle, I'll just save it myself. Ac went out, coat $7500 and all you guys paid was $2500. I've had AHS for 10 years, and the AC for the same amount of time. Ridiculous. You wanted me to use your contractor who was charging $250 for pvc pipe that didn't need replacement.

1 month ago

Reply from American Home Shield

Dear Cassandra, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert McArtor

Terrible service because of your limited number of service providers. My hot water heater failed however because the plumber did not see a flooded garage where my heater was located...he did not want to do a repair...only a replacement. The first company that was assigned to me would never even return my calls to set up an appointment because the secretary didn't have access to the 'portal'. I am glad I did not renew my contract.

1 month ago

Reply from American Home Shield

Dear Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

check_circle

Verified Customer

star star star star_border star_border

Louginia

Use a plumber from a neighboring state for my claim. After 2 months, 3 visits and 3 defferent “repairmen” the problem is even worse and we have given up and attempted a diy solution

1 month ago

Reply from American Home Shield

Dear Louginia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star star star_border star_border

Michael

My payment went up without notice. I didn't like that the Frint Door upgrade process was anything but transparent. In the past, contractors have been shoddy (not the recent one) and arrogant.

1 month ago

Reply from American Home Shield

Hi Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Mark

Over the last several years it went down hill. We had to buy our own washer because they gave us to someone that couldn’t speak English and said they would be there the next day, then when I called that afternoon after taking off work said it would be over a week before they could come out. The final straw was the AC unit that the first sent a couple that runs out of their home that did not fix it & when I called again they never showed so we replaced the entire unit. If I have to spend money no need in having to pay you!

1 month ago

Reply from American Home Shield

Hi Mark, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 5th, 2024

check_circle

Verified Customer

star star star star_border star_border

S

Takes too long to get anything fixed, contractors that are outsourced told us that home insurance customers come last and they only prioritize their customers. Went without a fridge for over a month.

1 month ago

Reply from American Home Shield

Hi S, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathleen

Worst company ever. Customer service is non-existent, cannot speak to someone who can provide solid information. Service providers are not competent, lie, don’t make appointment times & AHS does nothing to correct the issues. Waited over one month for broken air conditioning & they had not even diagnosed the problem. Run far away from AHS……

1 month ago

Reply from American Home Shield

Hi Kathleen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Steve

45 days to fix a leaking water heater in a finished basement. Absolutely terrible company. I had to clean up water every day during that time. Customer service was absolutely terrible. I called to escalate 10 times during this issue and everyone said we’ll call back in 24-48hrs. They never did. We had pay someone to watch the house while we went on vacation. Ruined my summer.

1 month ago

Reply from American Home Shield

Hi Steve, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Lanny Prentice

We had an appliance repair company come out as set up through American Home Shield. The individual stood and talked and Googled the issue. No real expertise was had. The only surveys from American Home Shield indicated if work was complete. During this time American Home Shield continually called to renew my policy. I tried to explain why we were not renewing and they continued to call. Horrible company that does not listen to its customers.

1 month ago

Reply from American Home Shield

Dear Lanny, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Christina Mongelli

WORST COMPANY EVER VERY FRAUDULENT EVEN THE TECHNICIANS ALL SAY HOW THEY LIE TO CUSTOMERS NO CUSTOMER NEEDS THIS FAKE COVERAGE. AMERICAN HOMESHIELD GIVES EVERY FRAUDULENT REASON NOT TO COVER AN APPLIANCE, A SYSTEM, ETC. CANCELLED COVERAGE AND VERY HAPPY CUSTOMER SERVICE IS EXTREMELY POOR EVEN SO CALLED "SUPERVISORS" ARE VERY UNPROFESSIONAL I TALKED A FEW PEOPLE OUT OF USING THIS COMPANY I TELL EVERYONE HOW BAD THIS COMPANY IS, THAT THEY NEVER APPROVE A SERVICE CLAIM. I HAD TO SUE AHS IN CIVIL COURT. I FINALLY RECEIVED COMPENSATION. COMPANY TRUSTWORTHINESS IS BELOW ZERO!!!

1 month ago

Reply from American Home Shield

Dear Christina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian Algee

American Homeshield uses a group of lazy scam artists as contractors. They come out several times and don't fix the issue. Then they say the appliance can't be fixed and want you to purchase a new one through them. Never mind trying to call them and get a rep you can understand. The whole thing is a joke and a scam. Lenders force buyers to have a warranty.

1 month ago

Reply from American Home Shield

Dear Brian, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

edubsauntie@yahoo.com

We’ve used AHS for over 10 years. We’re not happy with recent limitations on coverage. AC units, for example, are not covered as much as they used to be. Doing the math and comparing our monthly cost with the limited coverage of a new appliance and where not sure it’s worth the $125 a month.

1 month ago

Reply from American Home Shield

HI, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jane Jacobs

ZERO STARS!!! The worst customer service ever -- deliberately obfuscating, frustrating, and at the most basic, ineffective. Incompetent technicians. Their contracts and practices are bait-and-switch. The company deliberately creates obstacles to resolving issues. The company should be shut down by the FTC for their dishonesty and deceptive practices. The. Worst. Ever.

1 month ago

Reply from American Home Shield

Dear Jane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Melanie R

I see the value in being a member and appreciated the coverage I had in the past. My low rating is from my most recent experiences and challenges I've faced getting my AC repaired. 4 + months for a resolution is unacceptable in my opinion.

1 month ago

Reply from American Home Shield

Dear Melanie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Eddie

For 3 long hot summer weeks...AHS cannot fix our AC unit. They keep sending different companies..but they have all different diagnostic. They want us to pay $1800 to finish the job. We just called someone else and he fixed our problem within 2 hrs for $700. We canceled our contract with them and never will sign up ..stay away from this company.

1 month ago

Reply from American Home Shield

Hi Eddie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Melinda

Very hard to communicate with the representatives. My experience was awful! Took took long to fix my issue which caused my refrigerator to get mold. I Asked for a supervisor several times and wasn’t granted the right. Communication with my issue was NOT logged properly for the next rep to pick up. Horrible experience all together. I do not trust American Home Shield to properly provide me the service I need during a time of need.

1 month ago

Reply from American Home Shield

Dear Melinda, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 5th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Eugenia

Company works without accountability and never lets the customer see the spreadable in righting The decitiin to cover a service is totally there devotion alone Never in more then 19 years I could not get the service company’s estimation available to me from Home Shield The service company’s that they work with can not leave a estimate to the customer They most of the time find reasons not to cover a repair and it takes very long time to get a repair done

1 month ago

Reply from American Home Shield

Dear Eugenia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

star star star star_border star_border

Melvin

I am not happy over the results for Garages. They keep charging me $100 for a service fee. They keep sending the same contractor who disgnosis it incorrectly he first time they came out; they refuse to fix or send someone different. The contract states if they can't repair, they would pay the value to purchase another. When we sign the contract we didn't expect any exceptions. Thier message is to repair for give you equal value for that item so you can purchase another for a lessor cost or compatible item. I am very displeased. They same contractor will report the same thing if they can't fix it,

1 month ago

Reply from American Home Shield

Hi Melvin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Gabriel

I have been waiting for replacement of my A/C unit for over two months. They keep telling me they are trying to find a comparable unit. I had to put down $1400 down and am still waiting

2 weeks ago

Reply from American Home Shield

Hi Gabriel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 5th, 2024

check_circle

Verified Customer

star star star star star_border

Sheila

For dryer, Sears provided great service and timeliness. For plumbing, Mayes provided great customer services

2 weeks ago

Reply from American Home Shield

Hi Sheila, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jaime

I don’t like the fact if you have an issue with a company that’s assigned to your case that American home shield will not listen and reassign your case to another company.

2 weeks ago

Reply from American Home Shield

Hi Jaime, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Judith

Companies are slow to contact customer. Text instead of calling. I don't check text that often so miss their communication. They set appointment without calling customer.

3 weeks ago

Reply from American Home Shield

Hi Judith, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star star star star

Richard

Once you have a service call and a company has been assigned the service time is quick.

3 weeks ago

Reply from American Home Shield

Hi Richard, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star star star star

Holly

AHS doesn't try to get out of paying for repairs or replacement like another company I tried.

4 weeks ago

Reply from American Home Shield

Dear Holly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 23rd, 2024

American Home Shield Reviews