American Home Shield: Read 34,489 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Kevin

A good company to have in your back pocket for the emergencies of being a home owner. Don't try and talk to an actual human though. That's where the four stars versus five stars come in to play. It can be very frustrating when you actually need to talk with someone but can't.

2 months ago

Reply from American Home Shield

Hi Kevin, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 15th, 2024

check_circle

Verified Customer

star star star star star_border

Marta Wallace

AA Dependable came to my home to repair my washer and dryer. Washer emptied out but did not wring the clothes. It was repaired and works fine. The dryer would not stop when I opened the door to remove a piece of clothing that I did not want to dry long. The repairman fixed the dryer that I can open the door to stop early.

2 months ago

Reply from American Home Shield

Hi Marta, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 4th, 2024

check_circle

Verified Customer

star star star star_border star_border

James

Never get to talk to anyone that can help you. They train the people to ask many questions and tell you they will forward info and they will call you. I made 10 attempts and they expect you to stand by your phone for hours and they leave a messsge. They denied my claim by sending people that speak very little English to your home.most are not qualified to do repairs or give proper results.. Joke

2 months ago

Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

check_circle

Verified Customer

star star star star star

Cathy

This is a different AHS. We started years ago and had numerous problems. Today we are so happy with AHS. We can do almost everything online which eliminates long holds on the phone. A+

2 months ago

Reply from American Home Shield

Hi Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

check_circle

Verified Customer

star star star star_border star_border

John

I believe the problem is on Lowes’s end, the problem is getting the item located in the ware house having it pulled processed for p/u and then finding A local company to do the pick up and installation. I would do it myself but it would jeopardize any further AHS involvement and I’m having some health issues. Help on your end could expedite. My last interaction with AHS went smoothly, I thought the problem resolved, Apparently not! Please help, it’s been months. I possible gave an overall “5” rating to to one of your specialists thinking it was the best possible. The lady did a great job

3 months ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and hope your AHS experience continues to improve!

Sep. 13th, 2024

check_circle

Verified Customer

star star star star_border star_border

Joseph

The plusses are that it is nice that when something breaks, it is covered and that AHS responds quickly with a repair service. The minuses are that it can take some time to get something repaired because AHS must approve the repair and, in many cases, provide parts from its stock of parts. This can easily take an extra week. Not great if your heater breaks in the winter. Another large minus is that they don't cover code changes. You would think that this only applies to structures, but it also applies to things like water heaters and pool pumps! The disallowed amount for code changes seems totally random. AHS does not itemize the repairs, they just tell you your co-pay is $xxx, take it or leave it.

3 months ago

Reply from American Home Shield

Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star star_border

Marie

We’ve been pretty happy with American Home Shield with the exception of a recent experience, where a repair was completed only for us to learn a month later to have the same issue occur because it wasn’t done correctly the first time. As a result, we had to come out of pocket for another service fee, which I feel should have been covered by American Home Shield due to the fact that the issue was not resolved the first time. Instead of having a blanket process of requiring a service fee if more than 30 days, there should be a review on a case by case basis to make a fair assessment.

3 months ago

Reply from American Home Shield

Hi Marie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star star

Elizabeth

I am a widow and I've been a AHS customer since 2018. Having the assurance that I am protected in emergencies cost money, but having peace of mind, priceless. It allows me not being preoccupied when something breaks and the burden of trying to find the right handy man for the job.

3 months ago

Reply from American Home Shield

Hi Elizabeth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 27th, 2024

check_circle

Verified Customer

star star star star star

Priscilla

I like that I was able to have appointment right away for service

3 days ago

check_circle

Verified Customer

star star star star star_border

William

4 months ago

Reply from American Home Shield

Hi William, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star

Sharon

I am happy with my home shield policy, but I was very unhappy with the last service from A1 Plumbing. The workers did not seem to understand my problem. The spent about 5 minutes turning the disposal on and off but did not address the fact I felt there was a clog in the pipe because the water drained slow. They then said there was no problem and left. The problem has not presented itself again, but I felt they dismissed it too quickly.

4 months ago

Reply from American Home Shield

Hi Sharon, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star

James

We have had AHS for more than 30 years, for 5 different homes and I have yet to have a situation that they did not resolve by repair or replacement. We have had repairs and replacements for plumbing , electric, air conditioners, furnaces, stove, garage door opener, pool pump, sump pump, water heater, garbage disposal, and microwave oven. We have had an outstanding relationship with AHS since 1994 and I plan to continue that relationship until I an no longer a home owner.

4 months ago

Reply from American Home Shield

Hi James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star star star star

Dave

I appreciated the prompt approval of the air conditioning repair during a warm week of weather.

1 week ago

Reply from American Home Shield

Hi Dave, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

star star star star star

Tammy

I liked the job that he did, very professional and the way he explained what he did and the way he cleaned up after the work was done very satisfied!

3 days ago

check_circle

Verified Customer

star star star star star

George

I like the ease of turning in a claim and dealing with the repair company that was assigned to repair my dishwasher.

3 weeks ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 4th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Eddie

I was accused of abusing my washing machine and denied my claim. The washing machine is over 8 years and I don't agree with the their denial. I have asked for the report of the denial over couple days ago and have not received the report. I would not recommend this company.

3 weeks ago

Reply from American Home Shield

Hi Eddie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

star star star star star

George

Love this company. So easy to use, whenever I have a problem with my property, I do a claim and someone is contacting me by the next day to book my appointment.

1 week ago

Reply from American Home Shield

Hi George, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 12th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Melinda

The coverage for plumbing is awful. I paid you $125 to call your plumber , and because my home (and the several hundred homes in my community) have the plumbing access vent on the roof, the work was not covered. I ended up paying the entire service plus your fee, out of pocket. I'm guessing this won't be the last time I feel ripped off.

1 month ago

Reply from American Home Shield

Hi Melinda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

check_circle

Verified Customer

star star star star star

Leonard

Excellent and fast service. Great customer experience, very professional, I would recement any of my friends and family.

1 month ago

Reply from American Home Shield

Dear Leonard,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

check_circle

Verified Customer

star star star star star

Alexander

Knowing that I can just call AHS whenever I have problems with any of my appliances or electronics. It will get replaced or repaired

1 month ago

Reply from American Home Shield

Hi Alexander, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Mariah

Nov. 19th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Dramane

The company does not covered anything’s. The experience I had with American home Shield,. Each time I had a service request, I had to pay a lot of money out of pocket. You do your monthly payment and when you request a service. You have to pay $125 upfront and when the technician comes out. They tell you, the company is not covering this and not covering that. You will end paying money out of pocket.

1 month ago

Reply from American Home Shield

Dear Dramane, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

GM

Great service, easy to get in contact with company and the businesses associated have been spot on regardless of their online reviews.

1 month ago

Reply from American Home Shield

Thanks GM. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Mark

Love it pay a one time fee for whatever is wrong . Anywhere else diagnostics fee then another fee for so.ething else . Gives me piece of mind

1 month ago

Reply from American Home Shield

Thanks Mark. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Nancy

I feel like I’m being over charged to fix my garage. I had no clue I had to come up with so much money to have it fixed. Because I was having to come with so much money, I decided to do a cash out, believing I would get the amount AHS was going to pay, which was $400.00, but all youre giving me is $92.00. This is ridiculous. So I am going to have to continue to use AHS to fix my garage and pay $500, that isn't in my budget, at all. I’m very disappointed with your company.

1 month ago

Reply from American Home Shield

Hi Nancy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Anthony Wham

Excellent customer service. Top shelf user experience. Functionality and ease of us of customer web page is bestin class.

1 month ago

Reply from American Home Shield

Hi Anthony, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

check_circle

Verified Customer

star star star star star

Rosheda

1 month ago

Reply from American Home Shield

Dear Rosheda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 18th, 2024

check_circle

Verified Customer

star star star star star_border

BrendaSue Edwards

Mike was awesome. However the length of time it took to resolve my issues ..over 2wks..was not acceptable but no fault of Mike's. His work was exceptional.

1 month ago

Reply from American Home Shield

BrendaSue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Nannette

Every time we had used American Home Shield they have been prompt, courtesy and very well informed. The job was done very quickly.

1 month ago

Reply from American Home Shield

Dear Nannette, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

check_circle

Verified Customer

star star star star star

Donna

I’m very satisfied with AHS and the professional experience with the repair technicians that are sent to do the job I’ve needed. I’m glad I use their service.

2 months ago

Reply from American Home Shield

Dear Donna, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star_border

Elias

I’ will like to give 5 stars ,but unfortunately the company that AHS hired to do the job took 2 weeks before they install the water heater, if the service was a little faster ,I will give 5 stars

2 months ago

Reply from American Home Shield

Hi Elias, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Alivia

This is the Best company to hire for home warranty. I have never had any problems with the service provider that they hire to help their customers. I would highly recommend.

2 months ago

Reply from American Home Shield

Alivia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star_border

Jinny

Sometimes service company doesn’t know I’m on the 3rd floor. Also I would prefer what ever company does the job. Should be the first one to be called if same item has another problem

2 months ago

Reply from American Home Shield

Hi Jinny, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 10th, 2024

check_circle

Verified Customer

star star star star star

Shirley

I like the skills, their ability to quickly trouble shoot and quickly identify issues and I like the overall good attitudes of every serviceman that I have encountered

2 months ago

Reply from American Home Shield

Hi Shirley, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 10th, 2024

check_circle

Verified Customer

star star star star star

Emma

I have been with Home Shield for several years and I am very impressed with their service updates. I am very pleased with how they handled my claims a couple of weeks ago.

2 months ago

Reply from American Home Shield

Hi Emma,
We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

star star star star star

Anne

We had a problem with our heating system. We contacted AHS and within minutes had a recommended repair company. The company was timely and expert and resolved our issue. I doubted whether AHS would really come through, but they did! I would highly recommend getting AHS for any home purchase!

1 month ago

Reply from American Home Shield

Dear Anne,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star_border star_border star_border

JANET

They use sub-par contractors. It takes them too much time to schedule an appointment so I usually end up paying for my own. When they do show up, I have had quite a few do horrific work - the way they word it to the insurance company, they won't pay for the work. So the contractor knows I will pay - and they give me no warranty discount, so they make more money. Some of them just do bad work and I end up paying for someone to come in and clean it up OR in the case of recently, their poor work created a major water issue in 2 units and it cost my insurance company $20,000 to clean it up - when all it would have taken was a $5 new part.

3 months ago

Reply from American Home Shield

Hi Janet, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star star

Iris

After multiple issues with our AC unit, they finally sent a company that diagnosed the problem and actually fixed it and not just put a bandage on it. They are quick to get the job done and complete.

3 months ago

Reply from American Home Shield

Hi Iris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star star star_border star_border

Chris

Waiting on parts again...It was well worth it when we weren't told we had to find our own air-conditioning solution. Claiming that we could be reimbursed. Outside companies aren't going to honor that that aren't on your list. We got stuck paying for a blower motor. Despite what your advertisement says! Now, we wait again for parts for the dryer. Yay. 👎

3 months ago

Reply from American Home Shield

Hi Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star star star star_border

Marion

While the issue was fixed, going from contractor to contractor took too long. One contractor should be used that can repair everything not have limitations. I had to live out of a nice chest in summertime for almost 4 weeks or more.

3 months ago

Reply from American Home Shield

Hi Marion, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

check_circle

Verified Customer

star star star star star

Julia

Service and quality from AHS and Contractors

3 days ago

check_circle

Verified Customer

star star star star star

Cheryl

The service rep rectified my problem quickly.

3 days ago

check_circle

Verified Customer

star star star star_border star_border

Jeanine

We have had a home warranty with American Home Shield for over a decade. The majority of our experience has been very good until our most recent claim experience. The rep. assigned to repair our washer was extremely late, caused additional damage, and didn't complete the repair. The AHS rep promised either a Senior rep. from that company would come correct all issues or assign it to another company. Neither happened. The same rep. returned and stated nothing further could/would be done. Secondly, we bought a 4 year new home/new construction warranty/contract from AHS. The rep. we purchased the warranty contract from stated the 4 years would begin after 1 year in our new home due to everything was covered by the manufacture during the 1st year. However, we paid for the 4 years in full even though we were in our first year in our new home. The contract renewed just 3 years after our first year and we did not get 4 full years as the sales rep. promised and sold to us. Making us a year short of what we paid for and not ready to pay for a new contract year. If this would have been our first experience I would not have renewed and taken my business elsewhere. Since all prior experience has been excellent, I'm giving the company another opportunity to prove it will honor what was sold to us and hoping this past experience doesn't happen again.

4 months ago

Reply from American Home Shield

Hi Jeanine, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star_border star_border

Lynne

Years ago when I first subscribed to your company, I had a really good customer service work with really good companies that you sent out. I’ve never had a problem. Of course when I didn’t have a problem since I was in real estate, I had a local rep call on our office that would work things out for me. When I move to another state, I put your policy on Each of the two houses that I have had here. In my opinion, the companies that you’re sending out are subpar. The last one you sent out had horrible ratings on the Internet that I only found by doing a search of them myself so needless to say I’m not impressed anymore.

4 months ago

Reply from American Home Shield

Hi Lynne, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star_border star_border

Stacey

I am giving AHS a 3 and not a 0 ONLY because my latest experience was actually great. If the next one is equally as good I will take another survey and raise my rating. Unfortunately, up until then, for the past 3 years I have been very patient with AHS even though there was only one HVAC company available to me and they were absolutely horrible. He ripped me off and never did actually come back and do what he said he would do. Fire & Ice Heating & AC are the worst. As a former Realtor who offered the AHS warranty to my clients I had hoped for better service on the consumer side of things. My last experience renewed my faith in AHS and so far we have made it through the summer with no outages.

4 months ago

Reply from American Home Shield

Hi Stacey, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star_border

Norbert

Appreciate the supply cost coverage for replacement dishwasher & A/C. Disappointed with installation of replacement dishwasher because your agent refused to remove & replace due to uneven floor. Had to pay outside help to perform this work, including removal of old unit. Still awaiting to be reimbursed the installation fee charged by your agent. Having problem with A/C compressor that delays in startup. Airserve followed up visit & stated that unit is properly working, but the delay start could be an electrical problem.

4 months ago

Reply from American Home Shield

Hi Norbert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star star star_border star_border

Karen

I would let people know to inquire about the vendor being assigned to them. I would suggest the following: 1. Is the vendor up for renewal/certification with American Home Shield within the next month? The reason being, AHS did this to me and prolonged my a/c repairs without any remorse for their actions. 2. If you want to speak to a supervisor, good luck!!! If and when a supervisor calls, you must be on standby and drop everything to receive the call. If you missed the call (even when they called outside of business hours), there is NO way to get a supervisor on the line. 3. Get all names when speaking to someone. Everyone you speak to will give you different information and sometimes contradict what other AHS representatives have told you. Even the supervisors gave me wrong information. 4. If AHS says they are going to do something, stay on top of the situation. 2 AHS suoervisors said they were going to do something and never did. It was documented in AHS notes of what needed to be done. It wasn't until I called the 3rd time and spoke to someone about the situation that it was finally taken care of. 5. You will have to do ALL the calling to find out the status of the situation with AHS. The vendors are really good about communicating with you about their status. Unfortunately, the vendors do not have control when it is AHS's doing. Overall, when AHS does their job, things go well. Unfortunately, I have had it where it didn't.

4 months ago

Reply from American Home Shield

Hi Karen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star star star star

king cobra

We have had 2 issues , furnace and air conditioning the Townsend heating and air conditioning company were dispatched to our home and solved each issue. They were very professional and knowledgeable and did an excellent and timely job.

4 months ago

Reply from American Home Shield

Hi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star star star_border

Carolyn Miller

I am happy with the technicians who AHS has sent to me in the past, however, I am shocked at the large increase in my premium. I have been a member for a long time and have always made my payments on time. Isn't there a discount for loyalty and what about a senior citizen discount which would be very helpful. Also I have friends who have AHS coverage the same as mine but there premium is less as well as their deductible which I have never understood.

4 months ago

Reply from American Home Shield

Dear Carolyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star star star_border star_border

Shermeen

Great coverage but customer service agents never have updated information readily available to them unless they are specifically looking at information related to the work order number of your service request. Escalating an issue is never timely and often times those representatives don't get back to you to assist with an issue or call you back if you miss their initial call back to you. Contractor relations is also an area that you cannot speak to personally and can only rely on the customer service agent sending them an email regarding your problem with a contractor. Great coverage with this company but it requires persistence to get things done in a timely fashion and some working knowledge of how this company works.

4 months ago

Reply from American Home Shield

Hi Shermeen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star star star_border star_border

Matthew Lee Jr

As a long term American Home Shield customer (34+ years), I'm familiar with the service request, dispatch, and repair process. On my most recent service request, I had to place multiple follow up calls to get the estimate; the service provider stated the estimate would come from AHS, when I called AHS, they said the service provider would send it - the typical ping-pong runaround game. After receiving, approving, and having the work completed, I was not given an invoice, only an unsigned service invoice #143140 which noted Evap Coil 1 pcs. as the 'Description of Work." The service request had items covered by AHS, and non-covered items, and I as the customer paid the $75 call charge, and $2,361.00 out of pocket. I had to contact the AHS, and the service provider multiple times to get a receipt and documentation of the work performed. It was also revealed that some items in the agreed service order were not provided although the service technician stated that all of the work was complete. As of now, I'm still waiting for documentation from AHS, and also require documentation from the service provider to detail all of the out-of-compliance work was completed.

4 months ago

Reply from American Home Shield

Hi Matthew, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

American Home Shield Reviews