American Home Shield: Read 34,489 User Reviews From Real Homeowners

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Verified Customer

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Eugene

AHS had a service firm quickly respond with a date a rep would arrive. They continually kept me aware of that time. The repair was quick and complete.

3 weeks ago

Reply from American Home Shield

Hi Eugene, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Verified Customer

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James

i have been with AHS FOR 30 years and never had a problem until now. The service was horrible and the communication was very hard to understand. Why do I have to Guiana AFRICA for and American issues with my home very sad for sure. My Georgia Plummer was great and outstanding service 5 stars for them

3 weeks ago

Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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James

For us the value wasn't there. We had an AC claim that we had to pay $125 service fee and $850 in freon. Not to mention we were without AC for 3.5 weeks. We had 3 claim. I ther than Sears, in general you use contractors with the absolutely lowest ratings. If AHS would read the reviews on each contractor on your list you would see they have low rates because of the huge number of complains the contractor recieves regarding AHS. Lastly my last claim did it for me. I established the claim over the phone and told the rep it was for a paddle fan on my back porch and a light on my eve. AHS took my $125 and set me up with a 3.3 rated electrician. 2.5 weeks later the electrician said he was recommending replacement and I would need to buy the fans I wanted and would get a credit and he would come back and install them. Same for the light. I called for an update and your reply told me the electrician notes said the items weren't covered. Originally your rep should not have taken my $125 if thise items aren't covered. And finally, the electrician company emailed me offering to install the fans and lights on my dime. Kind of stincky. Overall I am left with a feeling of ill will and $125 lighter. I told the rep, Richmond, if the $125 were refunded by Monday i would consider keeping the service. No concession was made by AHS. Im done and I will warn everyone I can that the service is not worth the cost or all the fricking hassle.

3 weeks ago

Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Mary

Request easy to make and companies respond quickly. Two repairs not fully covered and the rules can be confusing. My 11 year old washer has had 2 repairs in a month for same thing and currently not working. This is very difficult now. Laundromats expensive and inconvenient

3 weeks ago

Reply from American Home Shield

Hi Mary, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Bradley

I am still waiting for the repair to be done. The installer is still waiting for the AHS provided parts. AHS claims that regular and normal changeover parts to complete the repair are "modifications" which is completely ridiculous. They refused to send me a copy of the "modifications" in question. I would not recommend American Home Sheild to anyone. I have their best policy which is "exclusion only" coverage. They don't tell you that ordinary parts will be excluded, but they will definitely do so. I was warned by some people that they will cover minor issues, no problem, which I found to be true, but when tgere was a major repair, they deny most of it. This has proven to be the case. Beware of American Home Shield!!!

3 weeks ago

Reply from American Home Shield

Hi Bradley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Chris

I would like to thank Ben for taking care of the situation. Very professional kind and polite. He did a great job. There were two more technicians that came but failed to discover the problem. When Ben came he immediately saw the problem. Hooray to him.

1 week ago

Reply from American Home Shield

Hi Chris, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Charles

I’m so glad we have this protection plan — this is our 2nd claim in 4 years that’s resulted in an appliance being replaced. The only reason I didn’t give 5 stars is because I wish AHS would speed up the process a bit — the administrative side of the process is slow.

1 month ago

Reply from American Home Shield

Thanks Charles. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 22nd, 2024

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Verified Customer

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J Michael

AHS makes it easy to request service. The biggest challenge I have faced is that the service contractors they use can vary in responsiveness. However, AHS is always helpful in addressing service issues.

1 month ago

Reply from American Home Shield

Hi J Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Tom

Fast enough. Replaced furnace with quality new furnace. I found it hard to find a human to talk to when there was a claim issue from American Home Shield. The communication from the local provider was exceptional.

1 month ago

Reply from American Home Shield

Hi Tom, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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JeffP

I dislike the fact that they have outsourced their customer service function to the Philipines. Many of the agents you deal with barely speak understandable english. In addition, they are more interested in reading from their script than actually listening to your problem. I also dislike that AHS has only one contractor in the entire Milwaukee area for heating and air conditioning services. I like that some of their contractors are able to schedule a service visit timely.

1 month ago

Reply from American Home Shield

Hi Jeff, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 7th, 2024

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Verified Customer

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lucy rauch

Most techs were polite and helpful and explained why the repair and/or replacement was needed. Working with customer service, while sometimes challenging due to language difficulties, was smooth and efficient.

1 month ago

Reply from American Home Shield

Hi Lucy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Diane

I have to say they have been good to me. I just replaced my HVAC system through their program Frontdoor Pro ----Program. Everything from start to finish went very smoothly and such kind people throughout the process.

1 month ago

Reply from American Home Shield

Diane, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Meghan

1 month ago

Reply from American Home Shield

Thanks Meghan. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Oct. 23rd, 2024

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Verified Customer

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Anil

When it comes to approval of items AHS find excuses not to cover and contractors work for them and write things in favor of AHS, and force customers to pay non covered items even items are not bad to ripping customers and AHS and their contractors are very dishonest. Some contractors don’t give you any appointments for weeks and parts comes they do the same come to fix after weeks. Contractors don’t give priority to AHS customers.

1 month ago

Reply from American Home Shield

Hi Anil, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Antwaunette

I I have had American hound shoe since I purchased my home and when things had broken down or needed repairs or replace they were right on the spot. I think this is such a great company.

1 month ago

Reply from American Home Shield

Thanks, Antwaunette. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Heather

I have had to fight with AHS for every service request I've made with the exception of one. I've had to write a letter because the plumber they sent told me one thing then lied on the report he sent to AHS. AHS sided with the report, telling me they don't cover equipment that's making noise if it hasn't failed. Just two days ago, the call center rep told me my tankless water heater wasn't covered because it's installed on the exterior wall of my house. Aside from inside a garage possibly, where else does one install a tankless water heater? Now I have to fight about this. It is clear to me the company looks for ways to not cover warrantied items initially, unless it is absolutely cut and dry and undeniable. I have no peace of mind or confidence that AHS will find some way to say no. This company also outsources its call center to countries where the employees seem trained to blow smoke in your face.

1 month ago

Reply from American Home Shield

Hi Heather, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Matthew

The contract is great and has covered a lot of work for me. The only reason I am not rating at 5 stars is that for rural communities the number of in-network service providers through AHS is limited and this has resulted in a few delays getting some items fixed.

1 month ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Matthew. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Hillard Wheeler

It is a good service but expensive to keep up. You pay 100.00 plus per month, but if you need a service request, you pay another deductible 100.00 for a call. I see the value, but suppose I do not need a call within the year.

1 month ago

Reply from American Home Shield

Hi Hillard, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

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Verified Customer

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Paige

I was told both of the old appliances would be covered with your insurance. When the evaluator came out, the washer seemed to work so he said no replacement. The refrigerator freezer and door didn't even close and the evaluator said they had been misused, so no replacement. I moved into this condo with these appliances and had to pay full price for both replacements. I am not happy with the outcome.

2 months ago

Reply from American Home Shield

Thanks Paige. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Oct. 17th, 2024

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Verified Customer

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Joretta

Very grateful to have this coverage. They are prompt in responding and assigning the appropriate person to service our needs. So far it’s been our air conditioner, washer and dryer as well as the dishwasher and refrigerator. If parts need ordering, we are kept informed of their status. We are sold!!!

2 months ago

Reply from American Home Shield

Joretta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Nichole Spuhler

I think that homeshield takes the cheap and easy way out of some claims. Especially when we are taking out a top of the line system and they replaced it with a problematic and far less superior product at the lowest cost possible. The system removed from our house was a Lenox top of the line system that lasted over 30 years. The system we were provided with was a base unit guaranteed to fail in the first year. Every unit that has been put in has failed in the first few months. That information and statistics come from several reliable companies that have been working with these units. Most insurance companies are required to replace with a similar product. Home shield used to be a good company, but the cost is going up and the service is getting worse. We are considering canceling it for our duplex and have already canceled it on our private home. If home shield continues down this path, we will not even be willing to provide it for our next home we sell.

2 months ago

Reply from American Home Shield

Hi Nichole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Veronica

2 months ago

Reply from American Home Shield

Hi Veronica, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 3rd, 2024

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Verified Customer

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Teresa

It’s been almost a year since I enrolled with AHS. I have been satisfied with the 3 experiences I’ve had. I have a new microwave, a new ice maker and a quiet garage door. The garage door was way more than I expected but it seemed correct as the repairman serviced it.

2 months ago

Reply from American Home Shield

Hi Teresa, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Robert

It is nice to have a home warranty program to manage those unanticipated repair bills. That said AHS is really just a broker of hundreds if not thousands of local repair specialists and what typically happens is AHS reaches out to their network of repair specialists who you then have to wait for their respective appointment scheduling process just to get a troubleshooting appointment scheduled. That can be 2 to weeks out. Then once the technician arrives and completes the troubleshooting then he/she/they have to submit a report to AHS when then determines whether or not the problem is covered if yes then AHS must approve of any parts required. So all told it can take several weeks to get a covered repair completed. If you have a larger appliance like a hot water heater, oven, stove or other code regulated appliance ( i.e. , one that requires a government issued permit and inspection) you could be facing some big out of pocket expenses for the permitting and inspection and any upgrades required to meet new/update code requirements if you don’t have the top of the line warranty plan (Platinum Shield). The other thing to be aware of is there appears to be a shortage of qualified certain types of appliance repair techs across the country and OEMs give priority response to customers who purchased extended warranties vs AHS customers.

3 months ago

Reply from American Home Shield

Hi Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Kevan

Overall AHS had been a great help to us in our time of need. There are some things that could probably be improved. For example we called regarding our A/C being out. The company AHS use to care for their service calls was closed. (It was after hours) It’s the middle of the summer here in Texas. We would have had to wait until the next day to even be scheduled. We ended up using a company that would come out that evening but had to paid full price. :-(

3 months ago

Reply from American Home Shield

Hi Kevan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Sep. 4th, 2024

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Verified Customer

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Deanna King NA

4 months ago

Reply from American Home Shield

Hi Deanna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Penny Robinson

I loved the ease of this plan, however, the rates went up so high on my yearly renewal that had to call to cancel my policy. I am newly retired and just cannot afford such a large increase. When I called I could NOT just cancel my policy without the hassle of negotiating over and over only to be transferred to someone else that started negotiating AGAIN. Ok I have to admit that the negotiation ended up cheaper than what I was already paying, so of course I accepted. Lo and behold the first payment was not the negotiated price but the original! I was so angry After MANY times verifying my information to several people. I finally got a very nice guy who instantly canceled my policy and requested a refund for me . So now I am without any coverage and I don’t like it

4 months ago

Reply from American Home Shield

Hi Penny, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Dona

The company is very responsive. They act quickly to find the appropriate tradesman to handle your situation.

1 week ago

Reply from American Home Shield

Hi Dona, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 12th, 2024

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Verified Customer

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Denise

It was a great experience. It hasn't never been anything but great in the 30 years I have been a customer

1 week ago

Reply from American Home Shield

Hi Denise, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Pamela

There was never any argument the gentleman that they contracted came out, made the request for the repairs we needed, and they took care of it.

2 weeks ago

Reply from American Home Shield

Hi Pamela, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Marivi

Customer service are prompt in taking the call, accomodating and follow up. The contractors are prompt and nice when asking question about the issue.

2 weeks ago

Reply from American Home Shield

Hi Marivi, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Frederick

Great so far! I was a previous customer but never had use for it. Now in a new home and it has already been a great benefit.

3 weeks ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Deborah

When I was deciding on subscribing with AHS the sales representative told me that AHS removers the AC unit off the roof. Then after subscribing I was told that AHS DOES NOT REMOVE the old AC off the roof. THEY LIED in order to get a new subscription!

3 weeks ago

Reply from American Home Shield

Hi Deborah, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Tammy

Very unhappy. They keep sending out HVAC companies with very poor reviews. When I called concerned and spoke with Elise she refused to assign another company. I do plan on dropping this company as this has been a nightmare. We have gone 3 weeks with no ac. I requested that their quality assurance team do their job and look into these companies they are contracting. The company I’m being forced to deal with has multiple one star reviews and the reviews even spoke negatively about AHS. Something has to change or they will go out of business.

3 weeks ago

Reply from American Home Shield

Hi Tammy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Brian

excellent communication and service, they kept me up-to-date on progress of repair. Thank you very much for all of your help.

3 weeks ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Ravi G

Top quality contractors assigned to do the repairs and they get the job done fast. Little bit costly with the service charge you have to pay on top of monthly fees but well worth it for the peace of mind.

1 week ago

Reply from American Home Shield

Hi Ravi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Paul

We have had the insurance on our home for 13 years. We have had many repairs and replacements and have found the service to be a good value. I do not like their current IVR implementation otherwise a five

1 month ago

Reply from American Home Shield

Thanks Paul. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 22nd, 2024

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Verified Customer

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Jimmy

The vendor was very professional and a did a thorough job.Home Shield did a great job of contacting the vendor and getting on the job in a timely manner.

1 month ago

Reply from American Home Shield

Dear Jimmy,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Sheritta

. We are often quite busy so it’s such a relief knowing AHS will find the right people for you so you don’t have to stress looking or doing the work yourself.

1 month ago

Reply from American Home Shield

Hi Sheritta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Tim

It takes a week to get a job done that would have been done same day without the insurance red tape. AHS representative a little hard to understand on the phone. But, overall, I'm mostly satisfied with the experience!

1 month ago

Reply from American Home Shield

Hi Tim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Nichola

I have always been happy with your company. Not this time, my furnace went out and the Fox company whom you sent to my house was trying to scam both your company and me. I called your customer service and they called them and told them that my transducer mother and control board were water damaged. The fox company told me if I worked with them they would not send those pictures of the water damage. I just had a local company look at it it needs a new control panel. Why isn’t your company concerned with the vendors you send out that are trying to scam your customers.

1 month ago

Reply from American Home Shield

Hi Nichola, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Patrick

The company you sent miss diagnosed the problem. I called utility department and cleared the pipe. I do not want to use this company. I wasted $100.00 . I do not appreciate wasting money I do not have

1 month ago

Reply from American Home Shield

Thanks Patrick. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Connie

Ouick response! Keeping in contact letting me know when to expect service. The technician knew how to fix the garage door. He came a the time the appt was set up .

1 month ago

Reply from American Home Shield

Connie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Sheryl

We love having a reputable company that we can rely on when something goes awry out of nowhere. Sink clogs, appliance repair, electrical problems, call AHS and get fast and professional service.

1 month ago

Reply from American Home Shield

Thanks, Sheryl. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Aquenia

I have been trying to get my refrigerator fixed since September 24th. The first contractor never showed up. The second contractor showed up on October 2nd and stated a part was needed to get my refrigerator working. I called GM Appliance over several times and left voicemail messages. They do not answer the phones or return calls. I called American Home Shield and they have escalated the issue and refund my $125.00 and someone from escalation support is going to reach out to me and no one has. I need my refrigerator to be fixed. I have been without a refrigerator for a month. I have children who are on medication that needs to be in the refrigerator. This is a huge inconvenience and poor customer. I am considering canceling and going with another company who can better serve.

1 month ago

Reply from American Home Shield

Good afternoon Aquenia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2024

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Richard

On time for setting up appointment and getting a good day/time. Work with me on my schedule. Repair person on time, called before arriving, and was very knowledgable on what was wrong with washer. Had part in hand, repaired in 15 minutes. Tested unit - Perfect. Excellent experience.

3 weeks ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Joan

There was a very quick response when my air conditioning stopped working.I called American Home Shield and they sent a service man that day. It was up and running early the next morning.

2 months ago

Reply from American Home Shield

Hi Joan,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Mike

AHS quickly assigned a company to fix my issue. However once they did the assessment and estimate I was out of the loop. So I have no idea what was or was not covered. The cost for the repair included expenses I had to cover, but I never got all the info.

2 months ago

Reply from American Home Shield

Hi Mike, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 16th, 2024

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Verified Customer

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Dr. Frederick Schaefer

I have had American Home Shield coverage for about 2.5 years and it’s been a lifesaver. Everyone has been efficient and all problems solved in timely manners. Strongly recommend!

2 months ago

Reply from American Home Shield

Thanks Dr. Schaefer, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Carol W Wilson

When I submitted my claim American Home Shield responded quickly and I had help the following day. The plumbing company they used was very professional and helpful. I was very happy with the service and results I received.

2 months ago

Reply from American Home Shield

Hi Carol,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 15th, 2024

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