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American Home Shield Reviews

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9.2

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3.4

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34,574 Reviews

Review Breakdown

5 grade

59%

4 grade

12%

3 grade

10%

2 grade

6%

1 grade

14%

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Featured Review

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Jacquette Johnson

The Customer Service was Priceless! To have our appointment scheduled within a minutes and the Tech to give the honest recommendation was also Priceless!

5 months ago

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Reply from American Home Shield

Dear Jacquette, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Featured Review

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Dee Rob

Thanks for the fast response in fixing my AC unit. I was ok but the wife gets angry in the heat lol

5 months ago

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Reply from American Home Shield

Hi Dee, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Sharon

I had an electrical problem. The process was quick and problem resolved in less than one hour. AHS processed the claim. Contractor called me the same day. We set appt. up for two days later. Problem in circuit was a easily solved and my Christmas lights were on again that evening. I was with another company previous to AHS. Took days to get anyone to return my call. AHS, BIG IMPROVEMENTS. I highly recommend AHS.

6 days ago

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Reply from American Home Shield

Dear Sharon,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Michael

AHS apparently solved the very serious problem in contacting a live person. On line, AHS now has a number (or email) for a phone call back. They promptly called and resolved my issue --- which was determining whether the repair was covered. It was covered, the service was great and very efficient.

5 days ago

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Reply from American Home Shield

Thanks Michael. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Christopher

Our experience over the last 15+ years with AHS has been hit or miss. On the negative side, we have had to reject some of their contractors because, for example, one of the contractors truly deserved their 1.4 out of 5.0 Yelp rating. We have had furnace repairs and hot water tank replacement where the workers "jury rigged" a solution that we needed to live with or needed to be corrected in a future visit. In another case, we had to wait for nearly a month for our old (and eventually replaced) refrigerator to be repaired because the first technician completely misdiagnosed the problem. On the positive side however, our last call for our clothes dryer went extremely well. After I placed my request to AHS and then saw who they assigned to service it, I immediately called AHS and they assigned a different company who did a fantastic job. And in fairness, most of the AHS contractors have been ok to good. However, sometimes, it takes more time than we expected for the problems to be resolved.

5 days ago

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Reply from American Home Shield

Hi Christopher, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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HGN

The biggest problem is the quality of the service technicians they use where a lot of them are terrible and they continue to use them in spit of numerous complaints about the quality of their work and instructions to not assign a particular contractor to any request for service and it happens anyway. On the positive side, they have replaced many appliances and other home systems like our hot water heater(more than once) and pool heater, and other items that come with an old house that can pay for the cost of having the home warranty.

3 days ago

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Reply from American Home Shield

Hi,
We appreciate the feedback regarding your most recent American Home Shield experience. We would be glad to speak with you and discuss your coverage.
Sincerely,
Mariah

Jan. 17th, 2025

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egorucu@yahoo.com

I'm not happy with the service provided by J&L Plumbing & Air Although I paid $150 for a wayerheater drain pan and drain pipe, they didn't install a drain pipe. If there is a leak when I'm not home it will go into my shed. When I asked the pro who provided the service said I can but a piece of hose etc. ? And the wayerheater J&L Plumbing is a base model of a cheap brand.

4 days ago

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Reply from American Home Shield

Hi, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Buck

We love the service, someone is assigned to our requests quickly. We've had very good service for most of our appliances. The only problem was pool repair, we had a leak in our pool heater, the contract stated it would cover it but they wouldn't after several attempts and reviewing the contract with them. The support person (a manager) could only say they were told it wouldn't be supported, could not explain why that was opposite of what the contract clearly stated. I could have sued them over this.

6 days ago

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Reply from American Home Shield

Hi Buck, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Katie N

I have had great service and I’ve had bad service with AHS, we have been customers for 21 years, in the past they were a very trusted company and provided great service, I have had a mixed bag lately. I have had a few unexpected claims. I did have great service last week with an plumber, however we had another plumber over a month ago so had a cracked disposal and it was addressed, so it caused water damage my husband and I will need to repair but the plumber that came out just a few days ago had it diagnosed quickly and a new disposal in about 20-30 minutes. Working still with another claim, the stove went out and they are requiring a rebuild of our stove, have been dealing with this since around Thanksgiving so late November, the appliance repair company they are using for this has been great to work with and we can still use our stovetop but not the oven, it could be worse but it’s challenging.

1 week ago

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Reply from American Home Shield

Hi Katie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Mark

Peace of mind. However, there are few options through their customer service. For instance, my refrigerator is currently broken. Is has been broke since November. The company they contract with, Sears Home Service, keeps cancelling and rescheduling the appointment for one month out. The next one is 14 Jan. 2025. I am beyond frustrated. The parts arrived back in November but they keep cancelling. I called and AHS is of no help. I spoke with their "Escalation Department." They said since the parts are here there's nothing they can do. I am very worried Sears will just cancel again. What do I do???

1 week ago

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Reply from American Home Shield

Hi Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jan. 9th, 2025

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Marci

In October 2024, I purchased a home warranty with American Home Shield Warranty Services. The warranty states I have a $125 deductible and then provides coverage limits per category. For the HVAC/furnace repair/replacement category, coverage is $5,000. On January 6, 2025, I filed a claim as my furnace had stopped working. They dispatched their chosen HVAC dealer for Columbus, OH, Red's HVAC. The technician from Red's arrived after office hours, spent 3 minutes at my furnace and came in to my home and told me the secondary heat exchanger was bad and while the part was covered under a recall by Carrier (furnace manufacturer), the labor was not and their recommendation was a new furnace for $10,000, which left me with a $5,000 out of pocket expense in addition to my claim limit of $5,000 to be paid by American Home Shield. I requested the dispatch of another HVAC company for a second opinion as well as additional quotes for comparison. American Home Shield's response on their customer service line was that they could not do that and they hung up on me. I procured additional quotes on my own of equivalent carrier furnaces to prove that that their chosen contractor, Red's HVAC in Marion OH was fraudulently inflating costs to force customers to pay more than what their home warranty covered. Because it was 20 degrees in Oh and I was already 3 days without heat and American Home Shield refused to connect me with someone who could resolve, I contracted with one of the quotes I myself procured and paid entirely out of my pocket for a new equivalent furnace at a total cost of $6,000. If American Home Shield had provided multiple quotes or reviewed what I had provided, it would have cost $6,000 versus the $10,000 they were demanding for an equivalent furnace replacement. As they would not and they forced me to procure out of my own pocket, I requested a reimbursement of all funds paid out of my own pocket which included the $5,000 maximum and the $125 deductible. No response.

5 days ago

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Reply from American Home Shield

Hi Marci, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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David

The last home visit was complicated by two technicians visiting my home for the same issue? Very frustrating that one technician was not able to fix the issue and the other technician was? Very disappointed

6 days ago

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Reply from American Home Shield

Dear David,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Lana

When calling for service, the receptionists are very professional, patient and quickly find the right companies to solve the problems. We have been using American Home Shield for almost 30 years.

1 week ago

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Reply from American Home Shield

Dear Lana,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Ann

I am a Real Estate agent and offer the warranties to my clients however the past year I have had issues with the contractors that have been dispatched. The Co Climate Masters was TERRIBLE! I had no A/C for 2 weeks in the middle of a heat wave and they were not responsive. The office did not return phone calls or text messages. They didn't show when they were supposed to install. After I googled them (Awful reviews ) I tried to get AHS to reassign it but they would not. I was able to get a cell phone for one of the techs (it was listed on google as the office #). Once I had the techs # he got things scheduled. After install (3 months later) my electric panel kept tripping and of course Climate Masters wouldn't return phone calls so I put in a service request for a new service call. Once the electrician came he said the HVAC wired everything wrong. After speaking to other Companies I have discovered the AHS does not pay them well hence the shitty Companies. I also cringe when I have to call AHS as I can't understand the CSR and they cant understand me. Not only that the constant apologizing they are required to do is so annoying. Takes up precious time so make it STOP. I have 2 warranties for 2 houses and I WON"T be renewing.

1 week ago

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Reply from American Home Shield

Hi Ann, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Jordan

Customer service is outstanding :) We live rural, so trying to find a contractor to come to us is hard. With AHS we don't have to find our own contractor, we submit the claim, pay the deductible, and they take care of the rest :) The last Home Warranty we had, I had to find the contractor, pay the bill up front, and then wait to be reimbursed. I spent the better part of two days making phone calls, sending emails, waiting for contractors to get back to me, all while my sewer was backed up.

1 month ago

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Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Kimberley

Sometimes they don't fix the problem while they are there and even though they know you will be calling back with the same issue they take your money and leave. Example: Microwave door when shut it runs fan but not heat even when the buttons are on "off." The repair main kept closing the door until it finally didn't run. then he opened and closed and it ran again in "off" position and he kept slamming it until it didn't run and said "ok you are good." But then I opened and closed door and it ran again and he said just keep slamming it a few times. that is not fixed to me and they charged me $100 to tell me something I already knew. You also have to be willing upfront to know that it can take up to five days to get a repair assessment and then more time to order parts etc. Knowing this ahead of time allows me to set the expectation that can be met not something that will frustrate me when not met.

1 month ago

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Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Joseph

My very first experience with AHS was better then I anticipated. My central AC unit stopped working, I called AHS and requested service. The process was easy and very good communication with AHS and repair company. They found that it was the thermostat that failed and needed replacing. This is where I thought the problems were going to start, I had a very expensive digital thermostat from Lennox and I figured they were going to give some cheap replacement but to my surprise they replaced it with an equivalent model since mine was no longer available and all I paid was the agreed service fee. Excellent outcome, glad I made the leap of faith and protected my home with AHS

2 months ago

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Reply from American Home Shield

Dear ,Joseph
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Barbara

The fact that the service providers are so far away from me ( sometimes in another State) is annoying! Other than that the services have always been sati.

5 days ago

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Reply from American Home Shield

Dear Barbara,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Jan. 17th, 2025

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Georgina

Techs were through and were quick. They explained everything they worked on and what they fixed. Super friendly and happy with service provided

5 days ago

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Reply from American Home Shield

Hi, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Christine

My heating system broke down. When I called for help, it turned out that no technician was available for a week. But I explained my circumstances further, and the scheduler worked on finding me help sooner - which was great.

2 weeks ago

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Reply from American Home Shield

Hi Christine, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Heather

The staff that I engage with via the phone are quick to answer the call and help where they can. However, my last experience with an issue resulted in a delay of about 3 days for the technician to visit the home as AHS only had 1 electrical contractor for our area. Once the technician arrived, he was able to correct the issue promptly. Our rates continue to rise (without our agreeing to a higher rate or advance notification of the change).

1 month ago

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Reply from American Home Shield

Hi Heather, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Marianne

Claim process is OK, I wish I could order from any appliance vendor I choose, I have had nothing but problems with Lowes. Now in the middle of not one but two claims because of shotty delivery and installation services and GE is now coming out to inspect what I think is a secondary installation issue. They damaged my driveway and compromised my laundry room cabinet. If you are going to award a cash value for an appliance, I should be able to shop where I want.

1 month ago

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Reply from American Home Shield

Hi Marianne, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Alex Nasjletti

After almost 10 years of service, AHS stepped up to cover repairs on my AC condenser and Boiler work that happened to come one season after another and left a perfectly working system in each case. Very happy we had AHS and they had our back to bring our systems back online in a professional manner. No questions asked.

1 month ago

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Reply from American Home Shield

Hi Alex, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Stephanie

My needs are met. The app works. I’m able to submit a claim from anywhere and at a time that’s convenient for me (without waiting on hold). Techs are fast and I haven’t had a complaint abt any of the workers who have visited the house

1 month ago

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Reply from American Home Shield

Hi Stephanie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Michael

I submitted a repair request on the 18th of November got a repairman to come out and he told me it would take more to repair than replace. Your company was not happy with his results so you sent another company to look at my washer. Took them until the 22 nd of November to look at my washer. They recommended repair vise replacement. on 25th I called your company and you indicated the repair request for parts was not yet submitted. You call the company and then they called me and their parts department has not submitted the request for parts. So as of today 26 November I have been without my washer for 9 days and parts will be requested and it can take up to 10 more business days. To me this is just unacceptable. That is why you get only 3 stars this time.

1 month ago

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Reply from American Home Shield

Hi Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Robert

American home shield has been very helpful with our home repairs. You pay a set fee and a contractor comes out to repair and analyze the issue. We have had lots of items repaired and some replaced by American Home Shield . I recommend to all my friends.

1 month ago

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Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Elizabeth

Whenever we have an issue, service person comes out and it's quickly approved. It does take a LONG time to get someone out, but I know that's just due to the service people busy schedules. I have already reccomended 3 friends to sign up for this warrenty in the one month I've lived here :)

1 month ago

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Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Meredith

Having American Home shield gives me great peace of mind. I know that they have my back. If something in my house needs repair or tending to. I also appreciate the discounted preventative maintenance that is under the program.

1 month ago

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Reply from American Home Shield

Dear Meredith,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Judy

We've had AHS for over 25 years and have never received anything other than absolutely stellar service, both from AHS and from its contract providers. I recommend it to everyone. Over this long period of time, AHS has repaired or replaced everything from the HVAC to the kitchen sink garbage disposal to the garage door opener. We rest easy knowing that we're not going to be hit with a huge bill to replace a major appliance. AHS is the best!

2 months ago

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Reply from American Home Shield

Hi Judy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Margie Larson

Adam came about our garage door opener not working. He checked it all out and found that it needed to be replaced. Adam was very efficient and has a great demeanor. I would highly recommend him. Ben came because our refrigerator was not working. He found that the compressor needed to be replaced. I appreciated his demeanor too. I would highly recommend him too!

2 months ago

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Reply from American Home Shield

Hi Margie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 12th, 2024

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Mellanese

I left AHS to try out another company. AHS has always treated me well. Didn't leave them because of bad service, just was trying out a new company. I came back to AHS because I haven't experienced the level of excellent service with any other company. Great company! I never have to do all the footwork like I did with this other company. Great customer service! AHS took good care of me when I came back to them. Of you want a good home warranty company, I highly recommend American Home Shield !!

2 months ago

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Reply from American Home Shield

Thanks, Mellanese. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Keren

I love the way they send me local business owners, small business owners, women business owners. They are all about community and for a thriving cared for population, from my seat I see no agendas for prejudice in this company. They have honored all my requests and bitchy at times demands and I apolergize, no offense was meant, I was a struggling house wife who had a drama and her appliance broke just before guests arrived lol. Thats how kind they are they make you feel like they care, that your whole life is unraveling before your eyes and they just happen to me on the other end of the phone line having to listen to you have a melt down. Thank you for all your care.

3 months ago

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Reply from American Home Shield

Thanks Karen. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,
Mariah

Oct. 16th, 2024

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Nancy

There are way too many emails and texts reminding of the appointment and I don't like the 9 hour window for their arrival time.

5 days ago

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Reply from American Home Shield

Thanks Nancy. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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DEVON

I’ve cancelled my membership 3 times and they keep charging. Talked to multiple people from the company that said they would review the conversations where they claimed I agreed to something that I did not. No return phone calls. Customer service is trash.

6 days ago

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Reply from American Home Shield

Hi Devon, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Jennifer

In the past year, every time I put in a service request, the assigned provider does not contact me. Last time, I ended up cancelling the request and paying out of pocket for service after 3 weeks. This time, the same thing is happening. We have almost a month out, and I still have a leaking pipe!

6 days ago

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Reply from American Home Shield

Hi Jennifer, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Not happy customer!

My dishwasher and dryer seem to be getting no power; both went out the same day. I reached out to AHS to get the issue resolved. I paid the $100 to get an electrician to come out with hesitation that it was electrical. It was NOT! Now I have to pay an additional $100 to get an appliance repair person to come to my home to hopefully solve the issue without a big problem.

1 week ago Edited January 13, 2025

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Reply from American Home Shield

Hi , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Linda

They make potentially expensive repairs and maintenance affordable. And the companies they send to you have always been excellent.

1 week ago

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Reply from American Home Shield

Hi Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

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La Ronda Lott

I love American home shield. I never have issues when I go to use my services. The staff is always professional and listen to your needs.

1 week ago

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Reply from American Home Shield

Hi LaRonda, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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John

My monthly premium has increased substantially over the past few years and is higher than some of your competitors for the same coverage by $50 a month. I feel it fair to inform you that I will be looking for a different provider this year. I am happy with the coverage and service you have provided, but it is getting too expensive.

2 weeks ago

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Reply from American Home Shield

Hi John, I understand your frustration and appreciate your feedback. Please feel free to contact us at consumeraffairs@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Beverly

This last year, the HVAC companies were good. Is there a way after 21 plus years with AHS that my monthly payment can be lowered or change the fee of my service call. Thx.

2 weeks ago

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Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Richard Oettel

I got my appointment right away... The person that answered my call heard me an understood my problem that was a leek on my kitchen ceiling during a storm

3 weeks ago

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Reply from American Home Shield

Hi Rchard, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Ruth

I like the customer service, usually like the 3rd party companies which come out, What I dot like about the pluming co was they guess at what the issue may be without wanting to do any kind of service.

1 month ago

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Reply from American Home Shield

Hi Ruth, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 17th, 2024

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Verified Customer

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Lisa

Customer Review Video

1 month ago

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Reply from American Home Shield

Hi Lisa, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Jeanne

Works well about 50 percent of the time which is pretty poor for any product or services. The other half of the time, so many things can go wrong. Takes a long time to book an appointment, either first appointment or follow up appointment. No response to understand outcome of the first checkup. Coverage is spotty. Get a quote to fix things after checkup with no explanations. No response to get more details. The quote to fix is usually way more than if I just had it done through someone on yelp.

1 month ago

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Reply from American Home Shield

Hi Jeanne, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Kyly

This is our second time having AHS on a new house. The first time we had very little issues getting work done, items fixed. This time one appliance has been fixed with now issue but our biggest concern and problem item continues to be an issue. We’ve called the company out twice. Having to pay out of pocket hundreds of dollars only for the issue to still not be resolved.

1 month ago

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Reply from American Home Shield

Hi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Deven

Although interactions with agents have improved, I still need to follow up on certain promises made. For instance, I recently had to follow up to inquire about a recent dispatch that was not coded as a ‘second opinion’. The agent reviewed the notes and confirmed that it should have been (indicating their adherence to service notes, which is commendable). However, they failed to fulfill their stated obligations. Given that the dispatch was intended as a ‘second opinion’ and the second vendor did not identify the same issues as the first vendor, I should not have been charged $100 for service. Earlier in the cycle, I had to follow up frequently regarding the status of my cooktop. AHS consistently indicated that they were awaiting the vendor’s notes. After one month had elapsed, AHS was still awaiting the vendor’s response. I felt that AHS could have been more proactive and, perhaps, enforced any contractual obligations they had with their vendor regarding the timely submission of service reports. Another instance is my email correspondence with Candice W. It took approximately three follow-ups before she finally acknowledged a response. Subsequently, the company denied my request for reimbursement for work that was deemed necessary. This outcome corroborated my online research regarding AHS’s denial of claims and its reluctance to consider them until legal action or media attention is brought forth.

1 month ago

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Reply from American Home Shield

Hi Deven, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 4th, 2024

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Melanie Pena

Every time I’ve had a service request, they’ve quickly sent someone out to take care of the problem. The process is easy and efficient, and I appreciate the reliable service!

1 month ago

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Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 4th, 2024

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Huck

Working with the American Home Shield has not been bad , I 've had a couple of times where things did not go as I thought they would or should, but I'm still satisfied with the overall service

1 month ago

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Reply from American Home Shield

Hi Huck. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

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Robert

It is really just an insurance policy like auto or life. The conundrum is do you want to have services to make the expenditure worth while? I don't, but this way I can budget for the biggies and sleep at night.

1 month ago

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Reply from American Home Shield

Dear Robert,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Carla

Easy to open a claim, good customer service response are the top reasons I continue my plan. Limited vendors and small ( mom and pop) vendors is a problem and source of frustration

1 month ago

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Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024