American Home Shield Reviews
8.8
Overall Score
Featured Review
Verified Customer
Review Source
Jacquette Johnson
The Customer Service was Priceless! To have our appointment scheduled within a minutes and the Tech to give the honest recommendation was also Priceless!
1 year ago
Reply from American Home Shield
Dear Jacquette, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 7th, 2024
Featured Review
Verified Customer
Review Source
Dee Rob
Thanks for the fast response in fixing my AC unit. I was ok but the wife gets angry in the heat lol
1 year ago
Reply from American Home Shield
Hi Dee, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Fanaa Gri USA
2 months ago
Reply from American Home Shield
Mayris, thank you so much for sharing your positive experience and allowing us to partner with you for your home maintenance and repairs.
Regards,
Victoria M.
Regards,
Victoria M.
Feb. 3rd, 2026
Verified Customer
Review Source
Melva
Our relationship started off pretty rocky in the beginning. But I decided to keep the plan because the staff was so nice and considerate and understanding. My washing machine went out recently and I filed a claim. It was approved quickly. My washer was delivered fast but there was a defect in the system. That washer was picked up and replaced with another new washer that works great! I'm going to stick with them for a while longer.
3 months ago
Reply from American Home Shield
Hello Melva,
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.
Best regards,
Timari H.
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.
Best regards,
Timari H.
Dec. 17th, 2025
Verified Customer
Review Source
Harvey
American home shield did a great job of calling me after I closed on my home and educated me and walked me through downloading and setting up my application and login information so it was extremely easy to make a request when I did have an issue come up in the home And it was super easy to have the repair scheduled and they had a complete completed within a few days once the vendor contacted me
3 months ago
Reply from American Home Shield
Hello Harvey,
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Dec. 10th, 2025
Verified Customer
Review Source
Julie
It is my home warranty, however every time I have a problem it is difficult to get items repaired between AHS and vendor sent. I also do not like Appliance Inc, who is usually who you send. In my experience with them they do not fix the items they are sent out to fix, they only fix part of the problem or none of the problems. They like to fix 1 part vs 3 when there are other parts needed too. Then I have to call back. Not happy with their services on any service call. I have had this plan for over 6 years and they have not been easy to work with for any of my service requests/repairs.
2 months ago
Reply from American Home Shield
Hello Julie,
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. Thank you for being apart of AHS. After reading your message we see your experience with AHS was not satisfactory. We apologize for this. If you need to contact AHS please reach out to AHS via email at socialmedia@ahs.com.
Best regards,
Timari H.
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. Thank you for being apart of AHS. After reading your message we see your experience with AHS was not satisfactory. We apologize for this. If you need to contact AHS please reach out to AHS via email at socialmedia@ahs.com.
Best regards,
Timari H.
Jan. 9th, 2026
Verified Customer
Review Source
Julia
I am very pleased with everything about American Home Shield. I changed over to them about 3 years ago because I was unhappy with my former company that I had had since I bought my house in 1993. AHS makes everything easy and every Pro they have sent I have been extremely happy with. I have had to call them about my washer, my dryer and just recently, the drain in my bathroom sink was clogged at a point that my boyfriend was not able to get to it. My boyfriend was there when the Pro came, and he was 100% happy with the Pro they sent. Each time, the Pro was able to find and get the problem resolved in about an hour or less. I will definitely recommend American Home Shield!!
7 months ago
Reply from American Home Shield
Hello Julia,
Thank you for reaching out to us. We appreciate you taking the time to let us know you are satisfied with what AHS has to offer. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Thank you for reaching out to us. We appreciate you taking the time to let us know you are satisfied with what AHS has to offer. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Aug. 15th, 2025
Vanessa Sterba
Horrible customer service!!!!! They outsource their customer service line to countries outside of the US. The language barrier made it very difficult to file a claim. I asked to speak to a manager in the US and they disconnected the line or said that they didn’t know the number! I filed a complaint and emailed American Home Shield headquarters. Zero response! I filed a claim to have my washer repaired and they sent out the most unprofessional repair man. He was not affiliated with any company. He showed up in his own personal vehicle that looked like it had just been in a crash and he didn’t have a name badge, company shirt or anything to identify that he was the repair man. So sketchy!!! I was a woman I was concerned for my safety. And he didn’t even fix the machine!!! I filed a complaint and ask American Home Shield to send a different company to repair the washer!! AHS ignored my complaint and attempted to send out the same guy! They kept increasing the cost and reducing service. In order to close my account with AHS I had to call at least 5 times because the customer service line kept hanging up on me!! I didn’t get transferred to a manager until I started yelling on the phone! Then the manager made it seem like it was my fault that AHS had horrible service and sent sketchy people to my house.
American Home Shield used to be great 5-10years ago when their customer service line was based in the US. Once they outsourced their customer service they went downhill. DO NOT USE AMERICAN HOME SHIELD!!!
1 week ago
Reply from American Home Shield
Hi Vanessa, thank you for taking the time to share this feedback. We’re very sorry to hear about the difficulties you experienced. Your safety and confidence in our service are extremely important, and we apologize that we did not meet expectations. We appreciate your feedback, as it helps us understand where we need to improve moving forward.
Regards,
Victoria M.
Regards,
Victoria M.
Mar. 19th, 2026
Verified Customer
Review Source
John
I really appreciate I received from the staff at America Home Shield. It's been a long time between episodes of needing home repairs, but the assistance is always been excellent!
3 months ago
Reply from American Home Shield
Hello John,
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Dec. 15th, 2025
Verified Customer
Review Source
Sharon
When when I called in for my service order, I was very quickly taken care of within 48 hours. I had an appointment with the repair company and then 48 hours after that I had my new hot water heater.
3 months ago
Reply from American Home Shield
Hello Sharon,
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Dec. 10th, 2025
Verified Customer
Review Source
Derrick
4 months ago
Reply from American Home Shield
Hello Derrick,
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Nov. 10th, 2025
Verified Customer
Review Source
Robin
My home is over 20 years old. Things are starting to break down. Most of theses things we can fix or replace ourselves. Some of them we need a reliable professional. AHS provides that. They check up on the progress and keep in contact with the service provider. Thanks
4 months ago
Reply from American Home Shield
Robin, we’re so glad to hear that AHS has provided reliable support throughout your homeownership journey. We look forward to continuing to serve you for many years to come!
Best,
Victoria M.
Best,
Victoria M.
Nov. 21st, 2025
Verified Customer
Review Source
Donna
I am so disappointed with the HVAC service technicians that have visited my home. It's just one nightmare after another, no fault of AHS I guess, but it is crazy that since I started using the HVAC warranty service provided by AHS I have been having so many minor issues with my HVAC unit! This is crazy...either the staff with the HVAC companies are setting me up to spend more money or they just don't have a clue as to what they are doing....in all my years, I have not had so many issues with my HVAC unit.
And that said, I am disappointed with the HVAC service; all other service requests I guess were okay.
5 months ago
Reply from American Home Shield
Hello Donna,
Thank you for reaching out to us. We are appreciate you reaching out to let us know of the AHS experience you had. We are glad the other work orders with AHS went well. AS for the HVAC unit work order we understand that the experience was not satisfactory. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Thank you for reaching out to us. We are appreciate you reaching out to let us know of the AHS experience you had. We are glad the other work orders with AHS went well. AS for the HVAC unit work order we understand that the experience was not satisfactory. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Oct. 3rd, 2025
Verified Customer
Review Source
John
We had an air-conditioning problem and the company called very very quickly to set an appointment with us. On the day of the appointment, they arrived on time, quickly assess the problem and ordered the part. The part came much quicker than I expected it to, the company called us, and came out and replaced it very quickly. The service man did an excellent job.
6 months ago
Reply from American Home Shield
Hello John,
Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strives to provide the best service. We are happy to know that the AC unit work order was fix quickly in the summer time.
Best regards,
Timari H.
American home shield
Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strives to provide the best service. We are happy to know that the AC unit work order was fix quickly in the summer time.
Best regards,
Timari H.
American home shield
Sep. 24th, 2025
Verified Customer
Review Source
Kimberley
We started with them when we bought our house in 2019. They were very good for the first four years. While the annual fee is not insubstantial, the coverage of appliances and systems was good. They gave good reminders for tune-ups of systems to avoid major issues. We liked them very much. But our house was recently part of the fires in Southern California and the AC system was damaged. They refused coverage after the tech they provided (whose company wanted over $1000 for the job) said that a wire was cut due to rodent issues rather than due to the fire and remediation. That decision seemed to be wholly about money, and the customer service person had no recommendations other than me paying for a second tech to visit and give a second opinion. No understanding of the fire; no consideration that the tech may have been increasing the price and offering to pay for a second opinion; just reliance on their contractor and a contract term to deny coverage. It soured me on the relationship and I don't think we'll be using them in the future or extending them for this home.
3 months ago Edited December 9, 2025
Reply from American Home Shield
Hello Kimberly,
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we understand you were affect by the California fire. We are glad you and your family are safe. We understand the air conditioning unit was not working and based on the pro's diagnosis the unit was not covered. we apologize for this outcome. Please reach out to us using the email address socialmedia@ahs.com. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we understand you were affect by the California fire. We are glad you and your family are safe. We understand the air conditioning unit was not working and based on the pro's diagnosis the unit was not covered. we apologize for this outcome. Please reach out to us using the email address socialmedia@ahs.com. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Dec. 10th, 2025
Verified Customer
Review Source
Raymond
I like the easy to use application to put in work requests. Also, they did a good job of connecting me with a company that could quickly fix or replace my appliances. I am very satisfied with the service I received.
4 months ago
Reply from American Home Shield
Raymond,
Your satisfaction means a lot to us! We’re glad to hear the app makes requesting service easy and that you’re happy with the service. Thank you for being a valued AHS member!
Best,
Victoria M.
Your satisfaction means a lot to us! We’re glad to hear the app makes requesting service easy and that you’re happy with the service. Thank you for being a valued AHS member!
Best,
Victoria M.
Nov. 26th, 2025
Verified Customer
Review Source
Nancy
I when I bought my house, the contract provided me a 1-year American Home Shield warranty on the appliances. I was pleased with them then, and I continue to be pleased with their service.
4 months ago
Reply from American Home Shield
Hello Nancy,
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Nov. 10th, 2025
Verified Customer
Review Source
Alberto
Great service when we need you! We've had three occasions to us AHS in the last. Each the issue was addressed and resolved expediently. This is important when you need your HVAC & water heater working!
4 months ago
Reply from American Home Shield
Hi Alberto,
We're so pleased to hear that your AHS home warranty has been helpful with both your HVAC and water heater repairs. Thank you for sharing your positive experience!
Sincerely,
Victoria M.
We're so pleased to hear that your AHS home warranty has been helpful with both your HVAC and water heater repairs. Thank you for sharing your positive experience!
Sincerely,
Victoria M.
Nov. 6th, 2025
Verified Customer
Review Source
Sharon
I have been with American Home Shields for 9 years. However, I am seeing where some of the people that is being sent out say that there are alot services that can't be provided. I believe it is due to customer fault however you are forgetting that homes do age.
5 months ago
Reply from American Home Shield
Thank you, Sharon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Kim
Kim
Nov. 6th, 2025
Verified Customer
Review Source
Linda
Every time I’ve had to call HOME shield warranty. My issues were solved. Immediately. The staff and the service people are great! Everything was taken care of above and beyond. I highly recommend this warranty for every homeowner.
6 months ago
Reply from American Home Shield
Hello Linda,
Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strives to provide the best service. We are happy you will recommend AHS.
Best regards,
Timari H.
American home shield
Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strives to provide the best service. We are happy you will recommend AHS.
Best regards,
Timari H.
American home shield
Sep. 24th, 2025
Verified Customer
Review Source
Eric
Although it took some time to get someone out to look at the issue. It was not an emergency, and I'm satisfied with the company and repair person who visited. It is so comforting to know that I have this protection if I should ever need it.
6 months ago
Reply from American Home Shield
Hello Eric,
Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.
Best regards,
Timari H.
American home shield
Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.
Best regards,
Timari H.
American home shield
Sep. 11th, 2025
Verified Customer
Review Source
Brenda
I’m giving them a five star because my first experience as far as the company is concerned was good with the service for Plumbing. I needed to speak to someone when I called in because I didn’t understand the process and once I spoke to a live person they explained it and Then a plumber was assigned and then the job was done within 36 hours.
8 months ago
Reply from American Home Shield
Hello Brenda, Thank you for reaching out to us. We appreciate you taking the time to let us know of your positive experience. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Best regards,
Timari H.
American home shield
Jul. 30th, 2025
Verified Customer
Review Source
Joseph
My very first experience with AHS was better then I anticipated. My central AC unit stopped working, I called AHS and requested service. The process was easy and very good communication with AHS and repair company. They found that it was the thermostat that failed and needed replacing. This is where I thought the problems were going to start, I had a very expensive digital thermostat from Lennox and I figured they were going to give some cheap replacement but to my surprise they replaced it with an equivalent model since mine was no longer available and all I paid was the agreed service fee. Excellent outcome, glad I made the leap of faith and protected my home with AHS
1 year ago
Reply from American Home Shield
Dear ,Joseph
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Keren
I love the way they send me local business owners, small business owners, women business owners. They are all about community and for a thriving cared for population, from my seat I see no agendas for prejudice in this company.
They have honored all my requests and bitchy at times demands and I apolergize, no offense was meant, I was a struggling house wife who had a drama and her appliance broke just before guests arrived lol.
Thats how kind they are they make you feel like they care, that your whole life is unraveling before your eyes and they just happen to me on the other end of the phone line having to listen to you have a melt down.
Thank you for all your care.
1 year ago
Reply from American Home Shield
Thanks Karen. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 16th, 2024
Verified Customer
Review Source
Deanna King NA
1 year ago
Reply from American Home Shield
Hi Deanna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Penny Robinson
I loved the ease of this plan, however, the rates went up so high on my yearly renewal that had to call to cancel my policy. I am newly retired and just cannot afford such a large increase. When I called I could NOT just cancel my policy without the hassle of negotiating over and over only to be transferred to someone else that started negotiating AGAIN. Ok I have to admit that the negotiation ended up cheaper than what I was already paying, so of course I accepted. Lo and behold the first payment was not the negotiated price but the original! I was so angry After MANY times verifying my information to several people. I finally got a very nice guy who instantly canceled my policy and requested a refund for me . So now I am without any coverage and I don’t like it
1 year ago
Reply from American Home Shield
Hi Penny, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Joe H Shelby, NC
I've had extensive experience with home repairs, have owned many houses and was a DIY'er before it was a thing.
I've been very impressed with AHS and the service technicians they've sent. Both AHS representatives and service technicians they've chosen have been responsive, pleasant, knowledgeable and professional.
Please bear with me. I think comparison is an important part of a review.
Experience with other home warranty companies: In the past I've purchased home warranties, FROM OTHER COMPANIES (not yelling, no other available way to emphasize), on houses I purchased and wasn't impressed. The companies weren't very responsive and the service providers they used were subpar. At one house I had an old galvanize pipe spring a leak requiring the water be shut off. They sent a bozo out who determined the need to replace the pipe (I'd told them this when I made the service request). He left saying he'd be back the next day to make the repair. He never returned or answered any of my calls. That warranty company, without concern, said oh he probably showed up to collect the upfront fee you paid. Without urgency they sent someone else out, days later, who replaced the leaking pipe but he wasn't very professional, his work looked sloppy and he left a mess. The repair took about 30 minutes but we were without water for over a week.
At another house, the piston rings on the AC compressor wore out. It worked as long at the outside temperature didn't exceed 75 degrees. Above that, it didn't cool. That warranty company sent out an idiot who diagnosed this problem but claimed since the compressor was running, it wasn't covered under warranty. It didn't matter that on hot days it would get over 90 degrees inside and the unit ran 24/7. He then offered to replace the outside AC unit for an outrageous amount of money. It took almost two weeks of less than pleasant conversations with that warranty company to get them to come to the table and they still contributed only a fraction of what the repair cost.
I hope my good experiences with AHS are typical for all it's customers.
2 years ago
Reply from American Home Shield
Joe, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Kim
Sincerely,
Kim
Nov. 3rd, 2023
Verified Customer
Review Source
Theresa Jacksonville, FL
The second vendor who was sent to repair the refrigerator was THE BEST!
Called in advance and followed up wih a text; arrived on time, professional and assessed the issue. Said he would be back the very next day with the compessor and will have it installed the same day.
True to word, he arrived and within two hours the refrigerator was cooling.
The best I have experienced.......I will definitely recommend this company to friends who need repairs.
AHS and specifically Tracey B went over and beyond to find another vendor who could be more timely with the repairs/replacement. (The first vendor who showed up as well as the nexts steps to get a repair done was at least a month). Tracey knew it was already three weeks without a refirgerator.....my thanks to the AHS team who kept me updated, called to see how the repair was, and more
2 years ago
Reply from American Home Shield
Dear Theresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Oct. 31st, 2023
Verified Customer
Review Source
Rachael Philadelphia, PA
I have had nothing but positive experiences with AHS. I recently requested service on my washer and they sent out 2 different contractor companies who were not able to fix the issue. These contractors told AHS the fix was something not covered by my warranty and therefore they would not work on the issue. I reached out to AHS with photos and an explanation of how I didn't feel the contractors knew the real issue. AHS believed me and sent out a 3rd contract who was finally able to fix the issue and my washer works like new now. I appreciate AHS taking the time to listen to me (their customer) over the contractors and doing everything required to have my washer fixed. I will continue to use and recommend AHS.
2 years ago
Reply from American Home Shield
Dear Rachael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Oct. 12th, 2023
Verified Customer
Review Source
Deidrie San Diego, CA
They assigned a business to come out and take care of my appliance needs right away. One appliance still wasn’t working right, so I’ve had multiple people come out. And some parts were ordered by the appliance company, so I’m still under contract, until it’s fixed or maybe replaced. Guess I’ll just have to wait and see. But I know if the contractor says it can’t be fix. This company will replace the item. Just I’ll find out soon after the new parts are put in because, it’s been almost a month without a fridge. And I’ve thrown out a lot of food. Cross my fingers this will be resolved soon.
2 years ago
Reply from American Home Shield
Dear Deidrie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Sep. 28th, 2023
Verified Customer
Review Source
Carolyn Cincinnati, OH
My clothes dryer suddenly stopped working. I have subscribed to American Home Shield for over a year so I called and reported my dryer problem. Right after my dryer stopped a pillowcase got caught in my washing machine. I couldn’t remove it. I called AGS back and my washer was added to my claim. Within two days I was called by BA DISTRIBUTING LLC a local repair company and had an appointment. A very nice professional repairman came and fixed both my dryer and my washer. After fixing both units the technician completed a thorough check of both machines. He said the voltage and readings are normal. I couldn’t be happier with his service. I’m back to having clean dry clothes… I couldn’t be happier. 😍
2 years ago
Reply from American Home Shield
Carolyn, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.
Sincerely,
Kim
Sincerely,
Kim
Sep. 14th, 2023
Verified Customer
Review Source
Steven Waukesha, WI
I had AHS for 10 to 15 years. Their service was always great. Several years ago I switched to another home warranty company in order to save a few dollars. It took about six months to find out what a huge mistake that was. After virtually no service from the new company I couldn’t wait to get back to AHS. I was welcomed back with open arms. I just recently had my first service call since coming back. It was handled in the same efficient way they handled things in the past. I will be an AHS customer for life. As all three of my sons have married and are buying their own homes I’ve encouraged them to b come an AHS customer.
2 years ago
Reply from American Home Shield
Dear Steven, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Kim
Sincerely,
Kim
Sep. 13th, 2023
Verified Customer
Review Source
John Detroit, MI
Super Transparent, up-front pricing and the coverage options are quality. Thankfully I've only ever had to to contact them a couple of times, but each time I have AHS has been extremely responsive. The portal is very user friendly and easy to navigate, and it seems like they've done a good job of vetting the service providers they work with because I've been equally impressed with the work as well (Phoenix, AZ). For example, we could very easily have spent upwards of $1k servicing and tuning up our A/C unit since moving into the house a few years ago; having AHS has meant we paid a fraction of that cost, and we've always had reliable, speedy and comprehensive service without needing to shop around for it
2 years ago
Reply from American Home Shield
John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Jul. 13th, 2023
Verified Customer
Review Source
Francis Ashburn, VA
Ease of setting up a request for repair. But one down side I have experienced in the past which I already informed AHS about needs AHS' attention. One suggestion I have is that they should allow customers to recommend the service provider to use especially on more urgent cases. Any suggestions is highly appreciated.
Like when I had a repair needed on my home aircon. They want me to wait for 3-5 days before the technician becomes available. That time it's like 105F in Texas, you think my family can wait that long? Can your family if it ever happened to you, can wait that long? Think about it please.
When in fact I gave them an option, and recommended one Aircon repair company, they just need to make a swift accreditation or exception and they can use them asap. I wont hold AHS responsible to any mishaps. Sadly they said no. So even if I have AHS as home warranty at this Very Important instance it is simply Useless, so I had to just avail of the other company's services out of pocket, A very disappointing experience indeed! This type of urgency AHS should have been more humane enough to make some executive decisions/exceptions. God bless you all!
2 years ago
Reply from American Home Shield
Francis, Thank you for your feedback on your American Home Shield experience Please contact bestco@ahs.com!
Jul. 13th, 2023
Verified Customer
Review Source
Eric Rockville, MD
We have had American Home Shield (AMS) for over 6 years and have found them to be responsive and equipped with the resources to cover our household's major appliances at every turn. In full disclosure, at first, I thought it was cumbersome to get issues resolved, but as an engineer, I could see how AMS retooled several front-end processes and we have never had a hitch in getting a technician to accurately assess any potential problems and respond rapidly to them resolved. From our Central AC compressor and associated electrical components to the coverage of our washer and dryer, and home well pump system. AMS has provided high-quality experts along with prompt and courteous customer service. We plan on retaining AMS and have recommended them to several of our family members.
2 years ago
Reply from American Home Shield
Dear Eric, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Jul. 13th, 2023
Verified Customer
Review Source
Dennis Jackson Harker Heights, TX
I have been with AHS for years and I am very satisfied with the service they provide.
at time AHS will try get out of paying for replacement of a cover item, if your repairman recommend replacement mostly AC units. However, I still like AHS and I think they are the BEST HOME WARRANTY COMPANY. as a matter of fact, AHS just replaced my water heat. I will continue with AHS and I strongly recommend AHS, if you are looking for the BEST HOME WARRANTY COMPANY. I recommend ShieldPlatinum plan cost a little more, but cover a lot. I identified AHS as the BEST HOME WARRANTY COMPANY, I hope they don't prove me wrong in the future with bad service. At this time AHS earned this 5 stars rating and I can only hope they continue to earn 5 stars rating from me in the future with outstanding service and honoring they words "If we can fix it, we will replace it".
2 years ago
Reply from American Home Shield
Dear Dennis, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Kim
Sincerely,
Kim
Jul. 5th, 2023
Verified Customer
Review Source
Scott Streicher Grapevine, TX
I’ve had a few different home warranty companies over the last 20 years. We had AHS for many years and then for some reason we went with another company when we moved to Texas. It was a huge mistake. When that contract ended, we went back to AHS and couldn’t be more pleased. The house we purchased was built in the 90’s and when we moved in, we anticipated some issues. We’ve had A/C units break down, fridge, garage door opener, pool pump, and much more. All of these were repaired with no issues and only paying our $100 deductible each time. Looking at what we’ve spent annually and what’s been repaired, it was one of the smarter decisions we’ve made. We selected the premium plan (whatever it’s called) and I don’t think I’ll change again from AHS. I’m not a paid spokesman, just a Harry Homeowner who’s had a good experience.
2 years ago
Reply from American Home Shield
Hi Scott, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Jun. 21st, 2023
Verified Customer
Review Source
Joseph GA
The thing I admire and respect the most about AHS is their consistently solid reputation of positive credibility. AHS always provides the friendliest, most considerate customer service agents; who carefully listen, to ensure they are able to recommend the proper service provider, to resolve your problem in the most expedient manner. Additionally, AHS always sends top-notch, highly experienced, and knowledgeable professionals, to thoroughly conduct your repairs in a very timely fashion. Not to mention, the service providers always verify the proper operations of everything they repaired, before they leave. This is the ultimate type of loyal service that gives me true peace of mind, and keeps me coming back, each year!
2 years ago
Reply from American Home Shield
Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim
May. 25th, 2023
Verified Customer
Review Source
Rodanthy Rose Koutsakis San Francisco, CA
Fast, reliable service. That gives me peace of mind. So far, I've used AHS twice on two rental properties. One needed a new garbage disposal - plumber came the very next day cleared the drain and ordered a new garbage disposal, which was all completed in 5 days. The other service was a dishwasher - the technician was there the next day and finished on the same day. . That is EXCELLENT service! If you only knew the hell I went through with the other two companies that I tried . It's only a couple minutes wait time to reach a representative, not an hour - they don't mix up your appliances, AHS understands you and gets it right the first time and sends contractors that actually show up. The most important is that the job is done either in a day or a week, tops, rather than 3 months (which was my experience with the last two home warranty companies). If you have Tenants, they will be mad if they have to wait a long time and who can blame them. AHS gets the job done fast. If you want peace of mind, AHS is the company to get. I highly recommend it.
3 years ago
Reply from American Home Shield
Hi Rodanthy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Nov. 28th, 2022
Verified Customer
Review Source
Samuel Jonathan Scales Johnstown, PA
Because you guys are a good brand. Plus you've been in business for a long time so you already have the model set in stone. Your reps are courteous, respectful, empathetic, prompt and professional. I've had AHS for many years and each time I have to interact with you guys, I am never disappointed or let down. I talk to many people who have similar companies they go through for the same service but when I line up what I get, compared to what their insurance provides, they come up short!! Thanks guys for always been there and being true to the name. You guys are truly an "American Home's Shield!" God bless
3 years ago
Reply from American Home Shield
Your feedback is greatly appreciated.
Sep. 30th, 2022
Verified Customer
Review Source
CJ Little Rock, AR
I was hesitant at first to use them so asked my insurance agent about a home warranty. He told me about AHS. He gave them a great review and said it was a good thing. I have been so pleased. They helped me get a new refrigerator, cook-top, and new washer. My ceramic cook-top was cracked and they immediately replaced it with the same item as the original was still available. They attempted to repair the washing machine x1 but when the repairman said it was irreparable they replaced it. The original was no longer available so I selected a new one. They tried to repair the refrigerator but it had parts that were no longer available so I was able to select a new one. They try to repair the item first with the original but if that isn't an option you have options for replacement. You can take a check or a gift card to an appliance store and make your own selections anywhere or go into the store and select from the choices they offer or you can select online from the choices they give you. The replacement value is very fair but I chose to order a new washer and fridge on-line and was very pleased with the items available to choose from. The online website makes it so easy to use their services right from the start, from the first time you request service to choosing replacement options. As I am recovering from a broken leg I really appreciated the website and options to shop right from home. I also used them to repair my heater. It took two visits but they got it right and it works fine now. I am 100% pleased and would refer them to anyone!
3 years ago Edited January 10, 2024
Reply from American Home Shield
Hi Cj, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!
Sep. 20th, 2022
Verified Customer
Review Source
Vickie L Huey Greenville, TX
Initially, I was skepitcal of home warranties because I thought they were a waste of money. One of my neigbors had American Home Shield and recommended them. I decided to give it a try even though I was skeptical. About 8 months after signing the home warranty contract we had an issue with our dishwasher and stove top. We called AHS and they immediately sent out a contractor. However, the contractor came to our house for 5 minutes to diagnose the problem and took forever to submit it to AHS. It ended up getting denied which didn't seem right as it appeared to be covered in the contract. We call AHS but hard a hard time getting to someone to help us. I defintiely was regretting having it and felt I was right along a long and home warranties are a rip off. Eventually, we did connect with someone and they sent a new contractor to our house who diagnosed the probelm correctly. They fixed our dishwasher and we got a brand new stove oven. My opinion changed at that point. Since than we have had some mostly minor stuff happen at our house and AHS has been great. In fact we recently had our in wall A/C unit die and it was completely replaced with a new one by AHS. Although in the beginning we didn't get off on the right foot I have been so happy with AHS and having the peace of mind that they have my back if anything breaks. I highly recommend.
3 years ago
Reply from American Home Shield
Thanks for sharing your positive feedback.
Aug. 16th, 2022
Verified Customer
Review Source
Shenelle Reed Lexington, KY
Most claims were handled quickly. Although there were a couple times when there were delays. I wish there was an option to select the service provider, as it seems I never get a company that has worked with me before. For example, recently we had both of our AC units go down and we made a service request. A service provider came and advised that the work order was only for one unit (I don't believe the online request allows us to provide much details) and they requested I submit another request for the 2nd unit. Although it did not stop the technician from repairing both systems, and I did as requested. To my surprise, AHS assigned a different company to address the second request (which we cancelled). Within the last couple of months, we have been assigned three [3] different AC service providers. Generally, I am very satisfied with AHS.
3 years ago
Reply from American Home Shield
Your feedback is greatly appreciated.
Aug. 16th, 2022
Verified Customer
Review Source
Mary crusemire Norfolk, VA
Every experience I've had has been positive. Customer service is always helpful and if I have a complaint about service (which is rare), they fix it. The only complaint I have is with the deadline regarding a repair that isn't completely fixed. I have to put in a new work order (& pay the fee) to have the appliance serviced again. I was told the deadline is 30 from the time the work order is put in not from the time the repair is made. There was a delay in the appliance being repaired due to the amount of time it took for the part to come in. The repair needed to be redone but the 30 days had already passed.
3 years ago
Reply from American Home Shield
Hi Mary. Thank you for your feedback. We appreciate you taking time out to share your experience and we are very happy to know you have had positive experience. We would like to clarify that you have a 30day recall period. That means after a repair is completed, if you may experience that same problem again you have 30days from the technician's last day at your home to contact AHS so that we can send them back out at no additonal charge. If there i s a part delay you do not have to pay again when the technician returns because the job would not be considered completed until the part is installed.
Jul. 29th, 2022
Verified Customer
Review Source
Carolyn s Honesty Killeen, TX
Ahs was great and got the technician out the next day to access the problem.
Since it was Friday. I am sure that is why the part was ordered Monday. I reached out on Wed for an update and she penciled us in for Thursday AM.. since she could see part should be arriving. I told her Thank you.. especially with the long July 4th weekend coming up. It was so great to have a house from 82 degrees ( due to a small window unit.. blessing) back to a comfortable 77. I even asked the technician for a quick quote on an easier to use Temp controller. I am keeping the number for regular maintenance too. Mrs Honesty
3 years ago Edited January 10, 2024
Reply from American Home Shield
Hi Carolyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Jul. 28th, 2022
Verified Customer
Review Source
Diana Wood Springfield, MO
Being older and on a fixed income, I wish I had known about this home warranty earlier in life. Owning your home can be very expensive, with unending expenses. I had to file 2 claims with American Home Shield in one week. They responded immediately, and sent licensed contractors to repair my leaking faucet and broken air conditioner within a day. Both my issues were repaired, and the contractors were amazing. I am beyond thankful for their fast and professional service they provided. My experience with them is definitely a 5 star rating. I will recommend them to anyone who is looking for a reputable home warranty co. They went far and above, and I am so thankful I decided to take this plan out. So worth it!
3 years ago
Reply from American Home Shield
Hi Diana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jun. 9th, 2022
Verified Customer
Review Source
Danielle Castro Claude, TX
Repairman was able to get there on time. The appt was set up within 24hrs and work was done within 48hrs. The dispatch/customer support for the repair company felt a little unprofessional as when I talked to 2 different agents to confirm the appt they both had call quality issues, one I could not hear very well due to connectivity issues like static. The 2nd agent had dogs barking and kids screaming in the background and spoke so casually that it felt like a scam call. I appreciated that an email confirmation was sent as well. American Home Shield has a very quick and easy process to submit trouble tickets.
3 years ago
Reply from American Home Shield
Hi Danielle, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jun. 9th, 2022
Verified Customer
Review Source
Marsha Gurr Clermont, FL
Every time I have requested a service AHS has promptly gotten a service company in the correct specialty to quickly contact me and make an appointment to come to my home and fix the problem. I am extremely satisfied with their service. I have only had one problem in the nine years that I have had AHS where the contractor did not satisfactorily correct my house problem. And after I had tried to get the company several times to come back and do the job over it was not corrected properly. I then called AHS and told a customer service lady step by step what had happened and the AHS lady said, "I'll take care of it right now." And she did! Within half an hour the service company called me back and sent out another technician who correctly fixed the problem. I would never have gotten it corrected on my own and AHS stepped in and like "Johnnie-on-the-spot" it got fixed quickly and correctly. Thank you--American Home Shield!
3 years ago
Reply from American Home Shield
Hi Marsha, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!
May. 26th, 2022
Verified Customer
Review Source
Howard Stumpf Penrose, CO
We had a problem with our dishwasher. We hired a company to come and repair it. The Service person who came to fix the dishwasher told us that, "These things are made to become obsolete". He told us there was nothing he could do to fix it and left. A couple of weeks later, we started getting a large lump in our woof floor in the kitchen. I decided to get American Home Shield to come and check it out. We knew we had a problem. The American Home Shield technician told us it was a $25.00 part and he could fix it. He stated that the dishwasher was leaking and that is why we had a large lump in our wood floor. It took months, but finally the lump went down. Our dishwasher had worked perfectly ever since. Since then we also had an electrical problem that was repaired right away with American Home Shield. They are the best and we feel comfortable knowing we have a warranty on our home appliances.
3 years ago
Reply from American Home Shield
Hi Howard. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair as well.
Apr. 22nd, 2022
Verified Customer
Review Source
Sharon Bell Ankeny, IA
I have always had excellent reponse. LL When my furnace wouldn't come on in the middle of the a very cold winter the service company called immediately and fixed shortly after. I just used again for my dryer that needed service. The service company called within an hour of putting in request. They setup a time, the tech was here at the time we set the appointment and fixed the dryer, workers wonderfully now. The tech was very professional, advised us what the problem was, what he needed to do and approximately how long long it would take. I can't say enough good aboutAmerican Home Shield and told everyone that I know what a life saver it has been for me.
4 years ago
Reply from American Home Shield
Hi Sharon. Thank you so much for telling us about your experience. We know how important it is to resolve problems quickly and effectively. It is great to know the issue with your furnace was resolved to your satisfaction. It is our goal to provide you with this same level of service whenever you need us.
Mar. 25th, 2022
