American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jacquette Johnson

The Customer Service was Priceless! To have our appointment scheduled within a minutes and the Tech to give the honest recommendation was also Priceless!

1 year ago

Reply from American Home Shield

Dear Jacquette, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Featured Review

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Verified Customer

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Dee Rob

Thanks for the fast response in fixing my AC unit. I was ok but the wife gets angry in the heat lol

1 year ago

Reply from American Home Shield

Hi Dee, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Derrick

1 week ago

Reply from American Home Shield

Hello Derrick,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Nancy

I when I bought my house, the contract provided me a 1-year American Home Shield warranty on the appliances. I was pleased with them then, and I continue to be pleased with their service.

4 weeks ago

Reply from American Home Shield

Hello Nancy,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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John

We had an air-conditioning problem and the company called very very quickly to set an appointment with us. On the day of the appointment, they arrived on time, quickly assess the problem and ordered the part. The part came much quicker than I expected it to, the company called us, and came out and replaced it very quickly. The service man did an excellent job.

2 months ago

Reply from American Home Shield

Hello John,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strives to provide the best service. We are happy to know that the AC unit work order was fix quickly in the summer time.
Best regards,

Timari H.

American home shield

Sep. 24th, 2025

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Verified Customer

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Julia

I am very pleased with everything about American Home Shield. I changed over to them about 3 years ago because I was unhappy with my former company that I had had since I bought my house in 1993. AHS makes everything easy and every Pro they have sent I have been extremely happy with. I have had to call them about my washer, my dryer and just recently, the drain in my bathroom sink was clogged at a point that my boyfriend was not able to get to it. My boyfriend was there when the Pro came, and he was 100% happy with the Pro they sent. Each time, the Pro was able to find and get the problem resolved in about an hour or less. I will definitely recommend American Home Shield!!

3 months ago

Reply from American Home Shield

Hello Julia,

Thank you for reaching out to us. We appreciate you taking the time to let us know you are satisfied with what AHS has to offer. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 15th, 2025

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Verified Customer

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Alexandro

AHS sent a company to repair covered items in a timely manner. They should keep this company. Our previous experience with previous repair company was a disaster.

3 weeks ago

Reply from American Home Shield

Thank you for your 5‑star review, Alexandro! We’re so glad to hear the repair company provided timely service and that your experience was smooth. We’re committed to ensuring every service visit meets your expectations, and we’re grateful to have you as an AHS member.

Best,
Victoria

Nov. 21st, 2025

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Verified Customer

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Sharon

I have been with American Home Shields for 9 years. However, I am seeing where some of the people that is being sent out say that there are alot services that can't be provided. I believe it is due to customer fault however you are forgetting that homes do age.

1 month ago

Reply from American Home Shield

Thank you, Sharon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Donna

I am so disappointed with the HVAC service technicians that have visited my home. It's just one nightmare after another, no fault of AHS I guess, but it is crazy that since I started using the HVAC warranty service provided by AHS I have been having so many minor issues with my HVAC unit! This is crazy...either the staff with the HVAC companies are setting me up to spend more money or they just don't have a clue as to what they are doing....in all my years, I have not had so many issues with my HVAC unit. And that said, I am disappointed with the HVAC service; all other service requests I guess were okay.

2 months ago

Reply from American Home Shield

Hello Donna,

Thank you for reaching out to us. We are appreciate you reaching out to let us know of the AHS experience you had. We are glad the other work orders with AHS went well. AS for the HVAC unit work order we understand that the experience was not satisfactory. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Oct. 3rd, 2025

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Verified Customer

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Linda

Every time I’ve had to call HOME shield warranty. My issues were solved. Immediately. The staff and the service people are great! Everything was taken care of above and beyond. I highly recommend this warranty for every homeowner.

2 months ago

Reply from American Home Shield

Hello Linda,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strives to provide the best service. We are happy you will recommend AHS.

Best regards,

Timari H.

American home shield

Sep. 24th, 2025

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Verified Customer

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Eric

Although it took some time to get someone out to look at the issue. It was not an emergency, and I'm satisfied with the company and repair person who visited. It is so comforting to know that I have this protection if I should ever need it.

2 months ago

Reply from American Home Shield

Hello Eric,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.
Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Chadli Pittman

If I could give this company negative stars I would -- it honestly feels like i've been scammed. I've been paying AHS for 2 years without incident, yet of course, when the time comes, there is an excuse as to why they cant be helpful, and nobody really seems to care. I have been living (in the winter months) without hot water for almost 3 weeks now, despite a water heater replacement being one of the things that the Company clearly outlines as a covered service. Once you pay the required service fee, you are assigned one of the AHS partner companies to come assess and complete the repairs. Well, of course, AHS chooses partners who complete the work for the cheapest because they are illegitimate. My "partner" company doesnt have a valid website, and the phone number goes to a cell phone. The repair man told me he would come on the monday after my heater broke, he didnt show up until wednesday: strike 1. Then, on wednesday, he showed up (2 hours past the rescheduled time he texted to say he would arrive), spent 15 minutes in my home, and told me my water heater was broken and that i would need a brand new one. Cool? No. For some reason, after that, he never sent AHS the assessment, and has ghosted both me and AHS since (for almost 2 full weeks now). AHS is saying there is nothing they can do since they assigned the work to him in their system, and that I just need to wait until we can reach him for his assessment. So basically I'm playing a waiting game, in December, without anything but ice cold water in my home. They made sure to process my monthly fee as I've been waiting, though. Absolutely awful, i wouldnt recommend them if they were the last warranty provider on earth.

3 days ago

Reply from American Home Shield

Hello Chadli Pittman,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we understand you you had a water heater malfunction. The pro assigned was causing delays with the diagnosis not being submitted and AHS not being able to contact them. We see the executive relations agent was assigned to your case and you will be helped by them on this particular work order for the water heater. If you ever need AHS please reach out to us using the email address socialmedia@ahs.com. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 2nd, 2025

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Verified Customer

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Burl

The over all Coverage and Price options that I had to pick from. I have used the coverage much but when I have the service has been great.

4 weeks ago

Reply from American Home Shield

Hello Burl,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Michael

Excellent warranty company haven’t had any issues with them claim process was easy and turn around time was faster than I expected.

4 weeks ago

Reply from American Home Shield

Michael, we're thrilled to hear that we exceeded your expectations! We look forward to supporting your home repair needs for many years to come.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Eliezer

I had a service call for my AC unit. They send out starlight hvac to fix it. The tech came over an supposibly did and also said that I was low on coolant so I end up paying close to 300.00 cause American Home Shield only pays 10.00 per pound. So when the tech left about 30 to 45 min the AC stopped working again with the same issue. The fan on the condenser frozen so I call starlight back and the same tech came over, looked from the top of the condenser to get a model number of the motor and told me that they needed to order a new motor. About 3 to 5 days later the same tech came over to install it, once he was done I noticed that he had left a total of 5 cables connected by zip ties on top of the condenser ( outside). When I approached him and mentioned this he said that the motor was out of factory and that the cables were too sort to connect inside and that they were no danger. Yet this are electrical cables 2 yellow and 2 purple and at the end they are wrapped up on black electrical tape. The other cable is the ground cable but he still insisted that they were no danger. I called American Home Shield and formed this to them. They said they were gonna do an investigation and get back to me. They never did so. I called him back and I spoke to a supervisor. The supervisor said that the company said that cables were fine. Earlier when I reported this, they got a hold of the company and they refused to come back so when I spoke to the supervisor, the supervisor said that the only thing that they can do have the same company come back and try to address the issue so when I request it for a different company because these guys never wanted to come back, the supervisor told me that I needed to pay another service fee to have another company, and inspected so American Home Shield was not willing to help me correct this the right way so they end up sending the same company Starlight Hvac to look at it and all they did was put the two yellow the two purple inside the unit zip tie in the same place and let the grounding cable all out of the unit

1 month ago Edited November 6, 2025

Reply from American Home Shield

Thank you, Adela! We appreciate your review. We value our customers and appreciate the time you took to share your experience. If further assistance is needed, please reach out to us at socialmedia@ahs.com.

Kim

Nov. 6th, 2025

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Verified Customer

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Linda

During most of my recent repairs, I now realize you must call for a service visit and wait until the company calls you to set up an appointment which is usually another 2 to 3 days. A technician comes out, addresses the problem and then says they have to go back and get it approved and that’s another day and then the company calls you back to make an appointment which is usually another 3 to 4 days. The process is much too long. The technician should have the authority to get approval on the spot. The last technician that was at my house, said he did have the part in his truck to fix my air conditioner, but could not do it until he went back and filed paperwork and got approval through home shield to come back out to fix it which was about five days later. That was two half days off work for me. I probably will not sign up with home shield again. This is twice this has happened once with the refrigerator. I went almost 6 days with no refrigerator. The second time it was the air conditioner pretty important things.

1 month ago Edited November 6, 2025

Reply from American Home Shield

Hello Linda,
Thank you for your feedback, and we sincerely apologize for the delay in service. We understand how important your refrigerator and HVAC system are to your home. While various factors can sometimes cause delays in processing a claim, technicians do have the ability to contact us directly from the site for approval. We truly value your partnership and hope to continue supporting you with your home repairs.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Kentresha

This company North Star appliances you work with is not good Rodney THE MANGER WAS SO very RUDE needs work on Customer SERVICE AND THE AHS REP WAS ON THE PHONE AND HEARD IT ALL AND NEVER SAID A WORD.. BUT I DONT WANT TO DEAL WITH THIS PARTICULAR COMPANY FOR ANY APPLIANCE WORK AGAIN

1 month ago

Reply from American Home Shield

Kentresha,
We're truly sorry to hear about your experience. Our goal is to provide quality service, and your feedback helps us identify where we need to improve. Thank you for taking the time to share—it allows us to work toward a better experience moving forward.

Sincerely,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Pete

If it was not American Home Shield I would have never known the company they assigned to me . Great company Alpine Appliance what an outstanding company Thank You American Home Shield

2 months ago

Reply from American Home Shield

Hello Pete,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strive to have the best service.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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Stella

It was a gift, but having to contact American Home Shield I found them to be very helpful.

1 week ago

Reply from American Home Shield

Hi Stella,
We’re happy to hear that the AHS home warranty has been a valuable asset for your home, and we hope to continue helping you with your home repairs for many years to come!

Best,
Victoria M.

Nov. 26th, 2025

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Verified Customer

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Regina

I’m so upset over 2 months ago I put in a ticket for my stove, refrigerator and microwave. It took forever for me to get my stove and refrigerator fixed and I’ve never received anything for my microwave. This is the worst to pay for services and get treated like this.

2 weeks ago

Reply from American Home Shield

Regina, we’re truly sorry to hear about the delay in servicing your appliance and would like to assist you with getting your microwave repaired. At your earliest convenience, please email us at socialmedia@ahs.com so we may assist you further. Thank you!

Best,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Luis

Great response and customer service. Repair man showed up prepared and ready to do the job. He was fast, clean and efficient and professional.

1 month ago

Reply from American Home Shield

Thank you, Luis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Erik

We had 2 issues at the same time. Garbage disposal and washer. And both were handled in a timely and professional manner. Couldn’t be happier.

1 month ago

Reply from American Home Shield

Thank you, Erik! We appreciate your review. We value our customers and appreciate the time you took to share your experience. It is our goal to handle your claims within a timely manner and glad to know that you are happy with the repairs. American Home Shield!

Nov. 6th, 2025

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Verified Customer

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Annmarie

While the contractors I have recently used have done a good job the wait time between requesting service and having the work done is unacceptable. In my last 2 work requests I have waited 7-10 days to have work completed.

1 month ago

Reply from American Home Shield

Thank you, Annmarie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Penelope

Care about people's needs. Soon to set appointments. Contractors are great about getting things taken cre of immediate

1 month ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. We're glad to hear you've been satisfied with our service. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Julia

It is of great relief to know that if something fails in your home, you have assistance in getting it fixed without panicking over the costs. Well done

1 month ago

Reply from American Home Shield

Julia,
Thank you for your kind words and for sharing your experience! We're so glad to hear that your AHS home warranty has brought you peace of mind when unexpected repairs arise. We look forward to continuing to support you for many years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Reno

The vendor that was assigned to fix our appliance wasn't very convenient. The first service call took 5 days to get. Then after they had to order the parts, the parts arrived and when they scheduled a return visit it was 10 days out after receiving the part. Poor service

2 months ago

Reply from American Home Shield

Hello Reno,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work was not completed in a timely manner. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,

Timari H.

American home shield

Sep. 24th, 2025

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Laurie A Larkin

1 month ago Edited October 23, 2025

Reply from American Home Shield

Your feedback is more than appreciated! We hope you continue to enjoy your AHS home warranty and the coverage we provide. Thank you!

Jan. 25th, 2023

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Verified Customer

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Lucille

Detailed and good guidance. Clear instructions

5 days ago

Reply from American Home Shield

Hello Lucille,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 2nd, 2025

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Verified Customer

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Brenda

I’m giving them a five star because my first experience as far as the company is concerned was good with the service for Plumbing. I needed to speak to someone when I called in because I didn’t understand the process and once I spoke to a live person they explained it and Then a plumber was assigned and then the job was done within 36 hours.

4 months ago

Reply from American Home Shield

Hello Brenda, Thank you for reaching out to us. We appreciate you taking the time to let us know of your positive experience. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 30th, 2025

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Verified Customer

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Shelia

The service I received was so professional and very reasonable. AHS is great at matching contractors to my needs. The contractors for this recent job were CNG. They repaired a leak under my slab and did an amazing job! They did the job in 2 days and cleaned up after themselves. They did the least amount of damage possible so that when they were done, they could restore my space like they found it. They were courteous, on time, and diligent about the work they did. I'd recommend to anyone for any plumbing needs.

8 months ago

Reply from American Home Shield

Hi Shelia, Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.

Mar. 24th, 2025

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Verified Customer

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Colleen

I am so thankful I switched to (AHS). Best decision I’ve ever made in home warranty.

2 weeks ago

Reply from American Home Shield

Wow, Colleen—your review truly made our day! We’re grateful for the opportunity to partner with you on your home repairs. Thank you for being a valued AHS member.

Best,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Trish

Good prices and fast services. Everytime I make a claim it gets handled fast and accurate

4 weeks ago

Reply from American Home Shield

Hello Trish,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Claudia

AHS has several tiers to choose from, and the coverage offered is a good value for the money.

4 weeks ago

Reply from American Home Shield

Hello Claudia,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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John

Quick response, easy scheduling and even rescheduling (due to my work schedule) knowledgeable tech.

4 weeks ago

Reply from American Home Shield

Hi John,
We're pleased to hear the technician was able to make scheduling accommodations that fit your needs. Thank you for trusting us with your home maintenance and repairs.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Reggie

I always thought that if any appliance or product that needed repaired I thought you guys were to take care of it but in my case it wasn't which I had to purchase another fridge.

1 month ago

Reply from American Home Shield

Hi Reggie,
Thank you for sharing your feedback with us. If a covered item is malfunctioning due to normal wear and tear, we would proceed with repairing the item under your warranty.
At your earliest convenience, please email us at socialmedia@ahs.com, and we’ll be happy to review your claim and coverage with you. Thank you!

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Elena

Process for my dryer repair went smooth and fast, was fixed within 2-3 days Great Job American Home Shield.

1 month ago

Reply from American Home Shield

Hi Elena,
We're happy to hear that your dryer repair went smoothly! Thank you for the positive feedback—we truly appreciate it and look forward to serving you again.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Rebecca

All we get is the runaround. Washer never got fixed from March work order and we are still trying to get our AC fixed that’s been out for about 2 months now. Out of all the vendors they have sent out only ONE was decent. The rest seem to “bandage” a lot, or at least the vendors say AHS tells them to and don’t really fix or replace anything. Would not recommend!

2 months ago

Reply from American Home Shield

Hello Rebecca,

Thank you for reaching out to us. We appreciate you contacting us regarding your experience with AHS. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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Denine

Nice to have coverage on large appliances but sometimes difficult to get a reliable company to compete the work. Sometimes it takes multiple service calls before an item is repaired.

3 months ago

Reply from American Home Shield

Hello Denine,

Thank you for reaching out to us. We appreciate you taking the time to let us know Where AHS can improve and where they are doing well. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 15th, 2025

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Verified Customer

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John

Service was prompt and the service rep. was very professional. He even had an APP on his phone that translated his native tongue to English so I would be sure to understand what he did for the repair. Very nice feature!

4 months ago

Reply from American Home Shield

Hello John,
Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. AHS strive to give the best service to our members. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 9th, 2025

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Verified Customer

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John

I don't think I should pay more than I'm already paying on the monthly basis when something breaks down you all need to pay not the customer more than he's already paying and I mean on a monthly basis and the service fee that's all the customer should pay!

5 months ago

Reply from American Home Shield

Hello John, Thank you for taking the time to reach out to us and express your thoughts on what customers of AHS should be responsible in paying. We appreciate the feedback. We will take this into consideration to be better. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Verified Customer

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Sondra

Pro: I like the quick response and the ease of filing a claim. I like that I can pay the membership monthly not yearly. Con: Companies that AHS send out are not always honest. One such who was giving a free review told me that my A/C was leaking freon and I needed to file a claim. After doing so the next company said I did not have a leak. AHS would return their fee. When an items needs to be replaced 30 days to make a decision would be better than 20 days.

8 months ago

Reply from American Home Shield

Hi Sondra, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Mar. 24th, 2025

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Verified Customer

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George

We needed a new microwave - our policy covers it so they quickly replaced it.

3 weeks ago

Reply from American Home Shield

Hello George,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. AHS does their best to be the best for their members. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 12th, 2025

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Verified Customer

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Roger

Price and value! We have always received fast and fair service.

4 weeks ago

Reply from American Home Shield

Hello Roger,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Sandy

First time with your company trying you out and so far so good

4 weeks ago

Reply from American Home Shield

Hello Sandy,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS so far. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Eileen

Reputation and response time. Also, the technician does an excellent job!

4 weeks ago

Reply from American Home Shield

Hello Eileen,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Dennis

Contractors were prompt with the apointment and great customer and service.

4 weeks ago

Reply from American Home Shield

Hi Dennis,
Thank you for sharing that you had a great experience with our service pros! We love partnering with you on your home repairs and look forward to supporting you for many years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Linda

I couldn't be happier. My fridge died, they came out quickly and determined it couldn't be repaired. Within 48 hours they had approved a payout since they didn't have a comparable replacement in inventory. The payout hit my account with 48 hours. Thank you! Previously I had a contract with Choice Home Warranty and it was a nightmare. They only payout wholesale cost with a Lowe's gift card and it took 30 days to receive the gift card. Horrible service.

9 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Dr. Jules

Amazing to work with American Home Shield and the very professional delivery and installation gentlemen who assisted me with my new washer. The process was so very smooth, the delivery was flawless and they were not only professional but were very thoughtful with the process of ensuring everything was clean and safely done. Thank you again for everything and I fully support and encourage you to consider American Home Shield!

9 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Lloyd Gregory

The best experience ever of getting exactly what you are paying for, 1st of all we are talking about being in the dead of wintertime with freezing cold temperatures outside, i play my online claim which with an hour AHS had contacted a supplier to repair my heating system, and they reached in within another hour to say they were coming the very next day and within 24 hours it was repaired,

9 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Chris

I've had AHS for more than 20 years on 4 different homes. Over The years I've had 4 heat pumps replaced 2 dishwashers, 3 hot water heaters repair to two fridges and 2 washers. People think that home warranties aren't really needed, but when you're looking at replacing a six or seven thousand dollar heat pump.Sometimes this money you just don't have. This is an essential policy fir any home owner Highly recommend will always have one

9 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

American Home Shield Reviews

Summary of Reviews