2-10 Home Buyers Warranty: Read 4,054 User Reviews From Real Homeowners

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Reinhard Patels Boynton Beach, FL

Great customer service by 2-10. Often not so great customer service by the assigned technicians (often long waiting times). The technicians can say the greatest nonsense, and you can have the greatest arguments and even proof, yet 2-10 will always go with the technician information. Now, that is not a bad thing per se, but in some cases it is blocking the real solution. E.g. I am an engineer myself, and it took us almost 10 years to get a repeatedly overheating dryer fixed, because the technician insisted on a blocked vent as cause, but refused to check, but also refused to accept our own investigation (it was never blocked). When the control board finally broke completely and had to be replaced, suddenly everything worked normally again. Until then we always had to set it to low temperatures. But some assigned technicians were really fast and worked well. Then there are some silly small things that are suddenly not supported (like a condense water sensor switch in the AC - the biggest things can break and will be replaced, but not the small, cheap little parts; I consider this to be crazy). So, it is kind of a roulette game. But mostly you win.

1 year ago

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Hi Reinhard Patels, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 29th, 2023

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Ameen Iman Elizabethtown, KY

I like the peace of mind you get knowing that your home is covered from minor issues that may occur but from the 7 years that I have been using this product I think the prices have been going up I almost decided to go with a different company but because of my loyalty and I wasn't really disappointed I decided to stay. I had one bad service provider but it was quickly resolved

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ameen Iman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 21st, 2023

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Deborah

I like the way because they explain things to you. They don't talk all over you. They give you a chance to ask the questions and they give you the answer to the best of their abilities. They are consistent and they do just what they say. They stay right with it until the job is done. They make sure they send updates to let you know what company is doing the work and how long it's gonna be before you get your your equipment to get your things fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Patricia

I've dealt with people that I feel very comfortable with, that are knowledgeable. I think it's pretty cost efficient. Whenever I put in tickets for repairs, I always get prompt responses. And so far the repair companies that have been sent are good. They notify me when they're coming. I can check online where in the process my ticket is, if it has it been assigned and if the ticket still open. I can track it. Everybody's been been kind to answer questions and responsive. They text me when they're on their way.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Donna

Each time I've called they've gone to great lengths to assist me and to get me to the right the right person. The last time I used my warranty was for a refrigerator repair and I was assigned a contractor who came in and he repaired it but he left off a part so couple of months later the refrigerator was having a different problem. They called me a new contractor and eventually I got it resolved in two visits from the new contractor. He had to purchase parts and so now my refrigerator is working fine.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Anita

They were very reliable. Whenever I had encountered any issue, they were there, they were available and the problem was resolved in a timely manner. Yesterday I used it. We had a technician come out this week because the garage door needed to be replaced and the technician was wonderful. He scheduled the appointment while I spoke to him. He came on time, he did the job, he was prompt and the quality was great. Everything can be done online, it's very convenient to me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Pam

I haven't had any problem with the people that they sent to my home. I used it for our dryer and they replaced the parts in the dryer and then a couple of years later I had to do it for the washer and that wasn't able to be fixed, so they gave me money for the new one. They answered all my questions, got things done that I needed done, and even when I couldn't get on the Internet to fill out, they helped me through that too. I'm very pleased with them. I've been with them for seven years now.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Pam, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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James Las Vegas, NV

I choose them over 10 years ago now and they've been a good company to help me with all my warranties and appreciate that and looking forward to continuing. I have no problems with them. Soon as I contact them, let them know the issue, they jump right on it and then minutes later I get a contact from the contractor. Most of the time I use it for our air conditioner. Everything is very good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Brooke Plymouth, MI

We had a leak in our water heater and they sent the plumbers out and we needed a whole new water heater and they had to order it through the warranty company and procure it and it still was very fast, efficient and effective. Another time we had a leak in our laundry cup drain and they sent out a plumber and the plumber came very quickly and everything was handled very efficiently and repaired. They are very helpful, but they do have very long hold wait time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brooke, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Carl L. Sublett Manassas, VA

Professional, good customer support, good advice. I've had to use it lately for my stove top. I had to use it because my stove top stopped working and someone came in, checked it out and found out that that it need to be replaced because to fix it costs too much and 2-10 help me take care of that. They're a great warranty company. I'm glad to have them on my team and I could not ask for a better warranty company and have someone to help me as much as they have and with the quality of service that they have.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Carl L. Sublett, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Erwin Blanchester, OH

They're an exceptional company. One time that we used it was my dryer wasn't working correctly. It had an error code on it. So I called 2-10 and they found someone and he come out and checked it and the heater had gone out on it. He replaced the heater and it works perfectly now. They are really helpful and they try to stay up on top of things with you. They do call back every so often to see if the problem had been taken care of. Our freestanding freezer cost more than what the refrigerators with the freezer did.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Erwin, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Ronnie Charleston, SC

Every time that we've contacted them, 2-10 Home Warranty has been very quick to respond and has always been supportive of us as a customer and helped us to get whatever the issue was resolved, usually in a timely manner. And I understand some things will spill through the cracks, but so far they've been very helpful. Our heater went out the day before a major freeze, so we called 2-10. Unfortunately it ended up taking almost a month to get that fixed. They were very responsive when we called, but getting the work order from 2-10 to the technician seemed to take a long time and communication between 2-10 and the technician was slow only when we elevated to come to a resolution, but then it came to a resolution very quickly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ronnie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Micheal Peachtree City, GA

We needed to use a warranty because we had a gas stove top that two of the burners weren't working. So first they had sent a repair guy to try to fix it and when he wasn't able to fix it, it needed to be replaced. 2-10 took care of that for us, including the installation. We had some difficult situations that they were able to help us work through.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Micheal, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Laura Mooresville, NC

Sometimes I have troubles getting a person to talk to. Every time that I've needed to use it, two to ten has come through. From talking to other people with other warranties with other companies, I find that is not the norm. Most people say that they have troubles. I'm just very pleased and very thankful that even the person that sold me the house, who is a realtor, asked me how they worked out and I said they were really good because he has to get a lot of warranties.

1 year ago

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Hi Laura, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Anonymous Denver, CO

I really like the fact that they covered locks and rekeying when we first moved in because that's something you usually don't think about being covered by a warranty. I had an electrical problem. I used my warranty, it turned out though that it was the actually the power company that needed to fix the problem. I didn't get to use the warranty for that, but they were very helpful on the phone and giving me the name of an electrician and so forth. The power company fixed it and they don't charge. I had trouble signing in to my account when I first joined them and they were really helpful.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Anonymous Springdale, AR

It would be helpful if they had shorter wait times on the phone. I have used it twice and one time was for a water heater which was kind of a complicated situation that they ended up helping us quite a bit and the only reason it was complicated is because of where the water heater was in a weird closet that didn't have enough room for it to be moved around. But we ended up having success with that. And then the second time was when I had a dishwasher that could not be repaired and so I was able to get some money toward a new dishwasher.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Amber Evans, GA

Every time I've called with a question or the one time that I needed to call for service, they were very responsive and they also made sure to follow up to ensure that everything was taken care of. My oven went out and it was overheating. I called to see if they could come fix my oven and a repair man came out, assessed it and then ordered all the parts and was back out within about a week to fix it was able to replace, the motherboard and everything that made it almost a brand new oven so I don't have to worry about it for another few years.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Amber, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Janice Myrtle Beach, SC

Our furnace wasn't working, the house was cold. We went online, notified them that the service was out at our home and a contractor contacted us By 9:00 o'clock in the morning and said that they would be out that day. They came out, they repaired the furnace. We paid $100 service call which is our agreement and the rest was covered by the warranty.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Janice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Bryan Rock Hill, SC

We've only had to deal with them once and the young lady, the customer service tech was very prompt. We got a a callback from the contractor like within less than 24 hours. So she did a very good job with prompt service. We were having some trouble with with what we thought was our electrical box so we called 210 warranty. And the lady we talked to, she got us in contact with a contractor and they came out and our electrical box actually was fine. They just had to replace one of our outlets.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bryan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Jonathan Snellville, GA

With a particular contractor that replaced the water heater, he was excellent. He did a perfect job. He did everything to perfection. He was really, really thorough in everything he did. I reported the leak and the water heater was replaced within 3 days, approved on the first day and installed two days later. They returned my call very promptly and they got right to the point. They didn't waste any time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Donald Longanecker Vancouver, WA

I've had good luck with them. Every time I've called to do stuff because I'm not really good with a computer. I really like to do stuff on the phone so I can call them up and and take care of it. My washing washing machine went out and this guy came out within three to four days. It was found to be that it was going to cost more to repair it, so they went ahead and replaced it. They ordered me a new washer and took out the old one. Very easy to work with. Good warranty company. They send out quality people and you know they do a good job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Donald Longanecker, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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James Omaha, NE

I'm pretty happy. Their communication when you're in the planning process is very timely and up-to-date. They tell you when someone's coming they tell you that they remember the guys coming at 2:00 o'clock and that kind of thing so that the communications and everything is just perfect. They affiliate with some good local people. They have good follow up and communication on claims.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Barbara

My bathroom floor was very, very weak and it it basically was caving in and rotting. The first time I called somebody out, the company came and basically started trying to rip me off. And then I called 210 warranty and told them what happened and after a couple of complaints they sent out a second person and that second person was very good and took care of everything about one day. I was very happy with the second company and I was very confident. After having a really bad experience the first time it was great to have someone responsible with and didn't feel like I was being ripped off.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Laura

They have always been there when I needed them. I've had my warranty with them 17 years. They're great. Recently I needed to use my warranty on two things. I had a plumbing issue and I had a dishwasher issue and it was fine. I had to put my form in on the web, so I did that and then the follow-up hearing from the contractor took a few days. I got a confirmation within about from 2-10 within about 24 hours, and usually I got a call from the contractor probably 48 to 72 hours after that.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Alfred Douglasville, GA

Every time I call they give me direct answers. They're honest, loyal, and don't really give me the runaround. They're pretty good as far as customer service goals and everything. I needed to use my warranty for the garage door. I called, put in a claim, and they literally had someone reach out to me within an hour and they were at my house the next day. They are very professional. They get straight to the point. Reliable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alfred, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Sherry Tucson, AZ

I used them one time and the website was fine. I had an outlet that was not working and since my security system was attached to that outlet it was really important. So I contacted 2-10 and they assigned an electrician to come out and take a look. I liked the electrician so well that I hired him for other work. Some warranty systems are a little on the pricey side, but this is not unreasonable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sherry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Kimberly Ann Evansville, IN

So far it's been great. I discovered there was a leaking drain pipe. I made a claim online and they sent me the name of the plumber and they made an appointment within 72 hours. And within five days they came out and fixed it. And it was all good. I did everything online and it was very easy. They were very good at getting things taken care of online.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly Ann, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Erica Stockbridge, GA

I like that they do not outsource their customer service, so there are no language barriers or communication issues. Recently I just had to use my warranty for my AC was not was not pumping out any cold air and it got kind of hot here in Georgia a couple of weeks ago. And so I made a service request online and they sent someone out and now it's getting repaired. They're just a great company. They give great customer service and I'm satisfied.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Erica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Seeley & Mary Roseville, CA

We've had really good experiences anytime we needed service. We've had a lot of the appliances in our home serviced and they are wonderful. They make it pretty effortless. You put in the work order and then somebody in the area will call you and service whatever you have in your home that is broken. We've had our microwave serviced, our dishwasher, the washer and dryer, the air conditioner, and the biggest one was the water heater.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Seeley & Mary, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Tracy Noblesville, IN

They're really quick about making their decisions. Our furnace went out and they just replaced our furnace and our A/C central air unit and it was really quick as far as the turn around time. When they made the suggestion to replace it they made that decision very quickly to do it. So that was nice so we didn't have to go without heat for too long.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Anonymous Charlotte, NC

I had a terrible experience early on. Every time I called, I was put on hold forever and then transferred to somebody else who knew nothing about what the conversations were. It was the dead middle of winter and I had no heat, and it was snowing out and they didn't consider that an emergency, and I had two young children in my house. So that part was bad. One other time they had somebody come out to fix something who didn't do the job properly, didn't even check something, and turns out I had a gas leak in my attic by the heat and he hadn't even check it. He was supposed to have repaired it, never touched it. I only found out because I smelled something so I did call 2-10, 2-10 got in touch with the owner of the company, the owner was pretty horrified and he came out and fixed it himself. My house could have exploded. But occasionally they will just go with the cheapest whoever and that can be a problem. But in general it's been very positive. Usually when something goes wrong and I need service, it's handled quickly. I usually get a call that day to set up service for typically the next day or maybe two days out. I pay that premium every month, it has more than paid for itself every single year and how much I saved by having that insurance when I have to have things repaired, so that's why I continue to renew and I also recommend it to friends.

1 year ago

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Hi, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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Eva Topeka, KS

They've just given us real good service. We've had to use them several times and they've been right there. Our air conditioner was making some very loud noises and they came out and were able to replace the motor and got it up and running and it's been fine ever since. The people that they've referred to us to use have been very good and courteous and done their job right

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eva, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Desiree Little Rock, AR

Anytime that I've needed help, I've had somebody on the other line to assist and they're very courteous and respectful on the phone. I had an electrical issue in one part of the home and then the doorbell wasn't working and so I did have to call customer service to see if I needed to do 2 separate claims. I did have to do 2 separate service requests, but they made sure that I was only charged once and I had no issues with the service that they came out and fixed what was broken and needed to be fixed just fine.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Desiree, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Anonymous Maricopa, AZ

I think it's an affordable insurance for the house. There seem to be quality people working there and I've never had any push back. They were always very curious and friendly and willing to see what's going on. I needed a have a hot water heater inspected and they had a company come check it out. They concurred that it wouldn't stay lit, and they recommended that it should be replaced and within 24/48 hours it was replaced and everything was up and running. Response time was excellent and they resolved the issue without any complications.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Anonymous Rock Hill, SC

There was always somebody available to talk to and the website was easy to use. I've used it several times. My hot water heater broke, they replaced it the same day. My refrigerator broke and I chose to take credit and I bought my own. I have several neighbors who have it and are very happy, and then I have several neighbors who have another company and they're not as happy.

2 years ago

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Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Nancy Jo Scottsdale, AZ

I've used them a few times and up until this point, it's been pretty good. My oven stopped working, it took a a very long time to get a repair person out, about a week, and when they came out they had to get a part and so they came back in another week, and the part came right away so it was just scheduling with the availability. But I went 2 weeks without an oven and then my oven stopped working again and it was the same thing, so I called 2-10 because I didn't know how to make sure I wasn't paying another $150 for the same problem that wasn't fixed. I asked if I would be charged again and they said it all depends if this is a new problem or if it's the same one, and they said we can't get someone out there for 2 weeks, which is insane, unless I go through another vendor instead of the one that we used last time, but then I said am I going to get charged because it's a new vendor, even if it's the same problem, and they said they weren't sure but probably. So I ended up having to go with the one that's 2 weeks out and I'm still not even clear that they knew the answer and I think they're just telling me what they wanted to tell me to get off the phone and move on.

2 years ago

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Hi Nancy Jo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Charles Ballwin, MO

We had a faucet that was broken and it was leaking continuously and I contacted 2-10 and they had somebody out here within the day. It turned out that there was more expensive work needed because the pipe was not accessible except in the inside and so we got someone authorization to fix it in the inside and they did and it all happened very quickly and painlessly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Roland J Balusek

I have had the service for 11 years now and they are wonderful in all things. Only thing that I believe they could fix some is time to receive parts. It took them 40 days to get an a/c unit with explanation that it was because of covid and logistics from China. The unit was a lenox so could have been picked up anywhere anytime. Still though they are the best home warranty and I will tell everyone about them

2 years ago Edited July 30, 2024

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Hi Roland J Balusek, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Carlton Waxhaw, NC

I would recommend that everybody get a 2-10 home buyers warranty, it's definitely work the money that you pay for it and it definitely has worked out great for us. I just recently needed to use it for a issue with my dryer and the company that I had come out and service my dryer to 2-10 previous they were really good they were reliable, on time, had good communication and everything. I was very pleased with them and 2-10. They fixed the problem with no record time I had my dryer up and running again.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carlton, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Layla Fernandina Beach, FL

Everybody was really nice and very accommodating. The only negative is they sent an AC guy out and he said in order to fix the problem he needed a ladder and he did not have one so they had to reschedule it, which was unfortunate because it was very hot in the house and they rescheduled it for the next day at the next they ended up rescheduling a whole different company. They said they could fix it from the outside without a ladder, so the first guy wasn't as knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Layla, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Samual Columbia, SC

Everything's very automated these days and their automated process is pretty good, but every now and then it is nice to quickly be able to get it a human being. I don't think that's a problem necessarily with 2-10, more so this is how a lot of companies are going these days. We got a water heater repaired within 24 hours of reporting the problem. Good overall experience. Good technicians.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Samual, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Catherine Tucson, AZ

It's really easy to go into the portal and do everything there. You don't have to call in and find the right contact or anything, you can submit your claim. Then you get an email when that claim has been picked up and you get the contact information for the third party that's coming out. It's been really great and the system is really fast and easy to communicate with each of the claims.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Catherine, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Lester Fairburn, GA

They have a new system where we have to go online and have to type in information on one page and the guy at the customer support will send a repair man to come around. I just recently used it for our my plumbing situation and a person with professional expertise came to fix the issue. Within forty five minutes he was done and the $100 fee to pay is really reasonable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lester, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Verified Customer

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Lanette Bessemer, AL

With any type of situation that needed answers I got the answers that I needed and I've always gotten help.It's a good service. My air conditioner started acting up, it wasn't heating and cooling properly and I only put in the request for the one downstairs and made a note about the other, so when the people got here they said I would have to call back and have him come out second time. When I called and they looked and they saw that I had it down already on the contract they approved it and everything got done the same day instead of having to come back and do all later.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lanette, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Verified Customer

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Jessica Spring Lake, NC

Everything's good. My AC unit went out and the process was very easy to do online. I put a claim in and I had a representative from a company contact me right away and schedule an appointment for the repair and everything was pretty quick and easy without a hassle. Very fast response by the customer service every time I've called and any time I have an issue with billing or issue with anything in my home they got it taken care of within twenty four hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jessica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Verified Customer

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Virgie Virginia Beach, VA

When I called to check in, they were very nice. They got in touch with the contractor to make sure he called me to set up an appointment. They also helped me when I was frustrated when my air conditioning went out. I trust them because I got a whole new unit and didn't have to pay anything. My realtor is using 2-10 because I recommended it. The customer service lady I talked to was so nice and walked me through the whole process of using the warranty. The people did a great job when they put in my new AC unit.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Virgie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Verified Customer

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Terri Phoenix, AZ

They're always great about acknowledging the problem and sending over the contractor for whatever needs that I have as quickly as possible and they fix things promptly as well. I just used it several weeks ago, my air conditioner wasn't working so they got a contractor out there and they fixed it and it went smoothly and my air conditioner was fixed. Everybody's really knowledgeable and professional and they get the job done correctly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terri, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Verified Customer

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Ronald Fort Mitchell, AL

It was overall a good experience the only negative I would say is they need to have a little bit more customer support. My heater went out in the winter time, so I had to call the warranty company and they got somebody out within a couple of days. They got right up and running very quickly. 2-10 has the best deal, most protection for the least amount of money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Verified Customer

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Phillip Covington, LA

When I first signed up, I hadn't had any problems with the appliances or anything else in my house. Just recently, the AC wasn't cooling enough for summer, so I went online and filled out the paper work to request service. I got a call back within 30 minutes - everything was just handled so well. The response time was just unheard of. I was thinking it would take 3-4 hours t hear back from somebody. It seems to be everything that it was advertised for as far as what all it covers and what procedures you can get. I got the top level of service and really felt like they did a good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phillip, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Verified Customer

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Jazmen Union City, GA

Last month my AC went out and I had to call them to help, and that's what they did. When I bought my house you guys called me about an extended warranty. The guy was really nice and he explained everything. It's taken awhile for them to finally get back to me. You're not able to like talk to a representative and put in your request that way. Sometimes talking to someone can be a better situation, but they just want to do online only. They do contact me back.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jazmen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

2-10 Home Buyers Warranty Reviews