2-10 Home Buyers Warranty Reviews
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Verified Customer
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Carolyn Egg Harbor, NJ
When calling in, wait times on hold seem to be getting better. I continue to be very pleased with this Home Warranty company having tried three others, and finally landing on 2-10, on the recommendation of a contractor when I was with a different company. This contractor said they prefer working with 2-10 as they’re easy to work with to get approvals, replacements and repairs done efficiently. I have three contracts and would recommend them to anyone who asks.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Carolyn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Nov. 15th, 2023
Review Source
Sheanna Arnold
It was worth it as the companies dispatched out were professional, promot, friendly, and knowledgeable in their field.
1 week ago
Reply from 2-10 Home Buyers Warranty
Thank you, Sheanna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 14th, 2024
Verified Customer
Review Source
Ana
I have a lot of complaints with your company. The technician never properly repaired the dishwasher's fawcet, and very little water comes in. I asked you for another technician and you never responded to me.
Ana C.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Ana, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Sep. 18th, 2024
Verified Customer
Review Source
Jerusha
The gentle men was courteous and attentive to the work I need completed in my home.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Jerusha, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Sep. 13th, 2024
Verified Customer
Review Source
Tom Gainesville, GA
We lost our old HVAC system due to age. We went through the process of getting it repaired and ran into significant issues during the process. As the escalation team took over, it turns out that things got worse. That is until Laurie C from the president's office got involved and straightened out any of the misconfusion and we ended up extremely happy with her and her team! She is an ANGEL! We were in the process of deciding to renew our first year and felt that dealing with 2-10, despite any issues we endured, was well worth the time, investment, and commitment to staying with these professionals. We are quite happy!
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Tom, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Oct. 6th, 2023
Verified Customer
Review Source
WeezyD53
2-10 Home Buyers is great, but some of the contractors they hire are not so great. They cause 2-10 to have a bad name. One electrical contractor sent someone to fix my problem. He assumed the switch on my electrical box was causing the problem, so he changed it, and the problem seemed to be fixed. I paid him and he left. But as soon as he left, the problem happened again; so the switch was not what was causing the problem. When I called for him to come back, he refused and refused to refund my money. 2-10 had to send another contractor out. He refused to leave until he found out what was causing the problem. He went up into the attic, which the other contractor did not do, and found what was causing the problem and fixed it. I have not had the same problem again.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi WeezyD53, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 27th, 2023
Verified Customer
Review Source
Juan
Pretty simple process to get in touch with people. Sometimes there is a little bit of wait time, but for the most part everybody's been good when I contact them and how I contact them. And then the actual online service to request services works pretty well. They try their best to answer all the questions and most of the questions I've had during services that I've needed they've answered. The minimum fee that you pay up front for services to be provided cover the rest of the bill, and I think it is absolutely worth it. Especially for those unexpected things like being in the middle of summer and having your A/C unit go out.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Juan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Eduardo
I had a problem with my washing machine. Unfortunately, the problem was not the washing machine, it was actually a plumbing issue. So the warranty was kind enough not to charge me for the second time the other technician had to come in and check it out. They solved the situation. I didn't have to buy a new washing machine, they just replaced whatever plumbing connections needed to be replaced and everything went great. I really appreciate that they were able to actually take more than one call from me in order to resolve the issue that we had. The company really went above and beyond to make sure I was satisfied as a customer with the results.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Eduardo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
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Selena
They take the time to explain what's covered and what's not covered and it makes me very comfortable and understanding as a new homeowner. But I wish that a policyholder would not be charged double in the event that there is an identical issue in the same category. For example, for a water heater and a slow drain there might have to be two separate plumbers, and I'd be charged a double fee and I don't feel that's fair. I had to use my warranty for an issue with my water heat and I had a slow drain, but fortunately they were able to dispatch the same plumber so that I didn't have to pay a double fee.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Selena, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Carole
They are very, very quick to assign a technician for whatever problem we have. They're always on time, they're always there. And one time the problem was remedied before they got there and there was no kickback or anything. They're just very, very open to working with their clients. And this actually applies to almost every time. I put in the application online, and within 48 hours, just like they say, I hear from a technician and then they set up a date, they come, they charge the fee we had agreed on. And they don't leave until it's done right, till everything is up and working properly. The technicians that we've experienced over a variety of different kinds of issues have all been very, very knowledgeable. They know what they're doing. If they have to come back another day - we've had that happen a couple of times - they've been right back when they said they would be back with what they needed.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Carole, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Scott
Yes, I've used it twice on. I had an air conditioner go out. It was on a Saturday. I called. I had it lined up for Monday that the people come out and fix the air conditioner and, you know, solve my problem very quickly. I've never had an issue with them. Like I said, I've had to use them three or four times now. There's been no issue at all. There's been no hesitation on getting my stuff fixed. As far as the people, when I got on it, it took a little bit of time to get on the phone call to actually connect with somebody. But once I got on there they were very helpful in stepping me to the process and just finding a vendor to come out to the house. And each person that's been different companies come out and each company has been, they've been very polite. They went and did their job and you know did it correctly. So I have no problem with that. I think it's reasonable. I've checked around a different place. I think it's reasonable. Again, I've used them several times and I think it's been worth the money so far.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Scott, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Anonymous
They're very responsive. I just used it for my dishwasher and they sent a company that when I call the company directly I have to wait for weeks to have them come out. But when I did it through 2-10, they came out within 24 hours. I just had my dishwasher fixed and the guy did a great job initially, but now I'm finding that. when I when I go to push the button (which was the issue that I had them come out for and he got a whole new piece), I have to do it several times. I have to push it and then push the front part of the dishwasher in to close it up. And it doesn't light up properly. So then I have to do it a second time usually before it will do that. And so I'm actually thinking of calling them back about it because I just had them here within the last month. The other stuff that I've had them do has also been very good and very responsive. And they're also quite affordable. And I've never had them say, oh, well, we don't cover that, like you do a lot of times with these kinds of companies - you pay a lot, then you end up hearing that that's not something that they cover.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Donald
Recently I had an issue with my A/C and it was taken care of the same day. I would love to work for your marketing team and help tell people in my neighborhood about how to how to take advantage of the benefits of having 2-10. With my neighbors across the street, just in casual conversations, I was talking to them about 2-10 home warranty and they were like, OK, yeah, we'll look into it. I would say a month later their air conditioning went out, but they had to pay out of pocket. So if they would empower me, I would definitely recruit the people just within my neighborhood. Probably less than a month ago, the A/C went out and it I'm in Texas, it's probably like 107 degree heat. We needed it done and it got done that same day. I think it was on a weekend and it still got serviced, I think on a Sunday. Less than an hour later, it was taken care of.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Donald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Timothy
They're very reliable. And what they say they'll do, they do. Even when there's no contractor that 2-10 deals with in a particular area, what they've done is made it a a very reasonable process in order to get an outside contractor to perform the service necessary to either repair or replace a unit. And I've had that experience twice within the last two years because the difficulty that I have had was in a kind of unusual area like a swimming pool and the the outcome of the the service has been very positive. When we moved to Tennessee, we tried a couple different companies and found that the 2-10 warranty offered the best service for a very good price. I had an electronic unit that went out on the swimming pool and that's not a very normal piece of equipment to have here in Tennessee. So what the company allowed me to do was to contact a local pool company which was licensed and insured who did the service work. And then I was reimbursed for the work that was done up to the limit of the policy, which was pretty seamless. It was painless to have it done like that.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Timothy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Sharon
It's just been a good experience overall. I don't have any complaints at all about it. They say they'll come out and fix it and they come out and fix it. You know that company that they get in touch with the repair services? They come out and fix it within a day or so and then you know it works. That's the main thing. I've never had a home warranty before and it really works. And I think of all the stuff that we could have done in our other home before we moved here that we were paying for ourselves out of pocket, I didn't even know about it. I would say this last repair that we did probably paid for a year's worth of the home warranty. I just couldn't have asked for a better experience and it's been working fine ever since.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Sharon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Anonymous
I just wanted to get my air conditioning checked before it got too hot out here, and that's the only time that I did use it. They contacted the company for me and the company contacted me to schedule time to come down and the the company was fantastic that they that they picked and I would use them again. They were very responsive. The woman was very helpful when I spoke to them because I wasn't sure the process how to go about getting a company down to to look at my air conditioning. So she was very helpful. She did all the arranging and the company contacted me and it was very smooth and easy.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jul. 10th, 2023
Verified Customer
Review Source
Foster
They covered everything in the house that we were looking for to be covered. I appreciate the ease of filing a claim and having the issue resolved. They also have a quick manner responding. If I file a claim within moments they at least let me know it's processing and normally within 24 hours the claim has been processed and assigned to a vendor for resolution. We had water leaking from the pipes below the sink and it was running onto the floor. I filed the claim online and 2-10 had a plumber out within 24 hours, or at least someone contacted me within 24 hours to make arrangements to come out. We've also used them for a pool pump. Same thing, within 24 to 48 hours the claim has been processed and the vendor had been out to at least assess or repair the issue.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Foster, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 7th, 2023
Verified Customer
Review Source
Cynthia
It was worth it because it probably would have cost a lot more than the minimum I had to pay for them to come out for an HVAC repair. Very kind people, very professional, very knowledgeable and I thank them for their service. My air conditioning unit leaked, so I contacted them. It would have been a Friday or Saturday or something like that. And they reached back to me and told me they would contact the nearest person to communicate with me my issue and I had somebody out within a couple of days. When I call they are able to find someone to come out very quickly and they communicate with you. The knowledge base of the customer service is really good.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Cynthia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 7th, 2023
Verified Customer
Review Source
Grace
I was doing some renovations and ran into some plumbing issues. The electrician company that was doing the work saw the hot water heater and there was rust on it and they said, it's old, it really needs to be replaced. And I said okay, I'll call my home warranty. So I did. They told me you'll have to pay the $100 for us to send out somebody to check it and I said that's fine. They sent someone out. They found out that it was from 1985. Then 2-10 said we will, we will replace it and you can get whichever one you want. She told me how much they would pay on a new one. And she said we can send you the check and you can have the same people that's doing your repair do it. So they sent me the check.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Grace, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 7th, 2023
Verified Customer
Review Source
Kaitlin Mc Leansville, NC
The person was very nice, the fee was affordable and it was fixed in a timely manner. Our heater went out and we didn't know why. It was a very new heater and the electrical system said the heating was on but no heat was actually coming through the vent, so we did everything that we could to try to troubleshooting ourselves and then we just decided we needed a professional. I called and they helped me walk through how to put in the maintenance request and specifically what it was for. Within 24 hours, a person had called me and scheduled when they were going to come out here and look at the heater and they fixed it that same day.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Kaitlin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Gerald Midland, GA
It's never instantaneous, but the response rate has been very good. We've been very pleased with 2-10 so far and have continued to keep the home warranty for the past two years beyond we've renewed it each year. Within less than a year of having the house during the winter time, the upstairs air conditioning heating unit went out. It was no longer functioning. We contacted 2-10, reported the issue, they sent a contractor out. The contractor basically said that the unit needed replaced and since it was a 20 year old unit, they had replaced both the blower as well as the compressor, the air unit as well as the compressor unit and it cost us $100. So far they have been very timely and have provided good information in case we have not received feedback from the contractor they provided.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Gerald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Phillip Graniteville, SC
I'm very pleased. They've been very prompt. They are attentive to everything that I've needed so far and I haven't had any issues. It's mostly positive. I needed to use my warranty when our dishwasher malfunctioned and they had somebody out very, very, very quickly, very prompt. They were able to issue the work order and have somebody at my house and I was actually working with the manufacturer's warranty and because I wasn't getting anywhere with them, I used 2-10 and they were very prompt and got the issue resolved very quickly. I've had some service providers that they contract or have sent out that I've asked to not return back to my house.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Phillip, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Patricia Duncanville, TX
The last time I had a experience when someone came out, they were supposed to fix an appliance at the house and they didn't follow through. So when I spoke with the customer service representative and made them aware, they were on it right away and then I ended up speaking to someone else in the company and they informed me that if it happened again to notify them, don't call customer service. I guess it's a different department that handles people who don't follow through with the contracts. So they informed me to call them right away and they apologize over and over for the mishap that happened to me. I think it's a good company.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Bruce Houston, TX
They were professional, they were on time, they met their commitments, did not leave me hanging, did not make make me look for them, they were always proactively pursuing my business. A very, very positive experience and I've shared it with other people that they ought to look at buying one of their warranties. It's a very, very smooth process. I expected to have problems, rejection, fights and that turned nothing above. They were responsive, the technician was out here within 36 hours, they were responsive to the technicians overall assessment of the problem and they were responsive to and fixing the problem.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Bruce, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
AWaller
I've filed three claims with 2-10 Home Warranty over the past 2 years, and I am delighted to share my overwhelmingly positive experience with their services. From start to finish, the process was seamless, and each claim was approved without any hassle.
One of the standout features of 2-10 Home Warranty is their efficiency in handling claims. The approval process was swift, and I appreciated the transparency and communication throughout. Knowing that my claims were promptly reviewed and approved provided a sense of security and peace of mind.
Another noteworthy aspect is the reliability of their coverage. In each instance, 2-10 Home Warranty delivered on their promise to protect my home systems and appliances. This level of consistency is a testament to their commitment to customer satisfaction and the quality of their service.
Based on my positive encounters with 2-10 Home Warranty, I recommend their services to anyone seeking a reliable and responsive home warranty provider. Their commitment to excellence, coupled with the seamless claims process, sets them apart in the industry. I am grateful for the peace of mind they have provided, and I am confident that others will find value in their exceptional service as well.
1 year ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi AWaller, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Mar. 22nd, 2023
Verified Customer
Review Source
Phillip Evans, GA
I would say the positive is that again you could do everything from a telephone. Sometimes the companies, the contractors that have been assigned to work, have been so far away from us that they never contact us. I think the the the coverage area probably needs to be a little closer to where the home buyer is. One time the kitchen faucet was leaking. I submitted the service request from my phone and the people were out to fix and replace the faucet within two business days. We've used 2-10 on service request probably six or seven times on on various different things and have been very happy with them.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Phillip, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Mar. 20th, 2023
Verified Customer
Review Source
Lisa Jacksonville, FL
I needed to use it for my air conditioner. My air conditioner was not heating and cooling or just wasn't doing anything. They sent out a technician and he came out and said "Oh, your air conditioner, it wasn't set up properly, the heat pump wasn't telling the air conditioner to do what it was supposed to do." So he came out and fixed it and checked a few other things for me and got everything up and running. It was a simple fix but because I was not an expert in air conditioning it wasn't something I could have done myself. So I was happy to have him come out and tell me it was real simple and easy to fix and get everything back up and running.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Lisa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Feb. 10th, 2023
Verified Customer
Review Source
Carol Vail, AZ
They've been really a good company to work with. Our dishwasher went out recently and I called them and they were very quick to respond and we had somebody out here in the next day or something like that. They diagnosed the problem and unfortunately it was some part that they had a problem getting right now with the shortage. They told us it could be a while before they got the part but we actually got a call from them a week later saying that they had found the part and that they were gonna send the company back out here to fix it. We had it fixed much quicker than we thought and they were very good with keeping in touch and then checking for the part. I was pretty impressed with that. They were very helpful and friendly and it was easy to get ahold of people there.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Carol, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Nov. 8th, 2022
Verified Customer
Review Source
Sidney Gilbert, AZ
Normally when we do call in we do get satisfactory results from the agents that we talked to. Just had a warranty experience here over the last month where we called in for our annual fall maintenance on our HVAC system. Contractor came out and they analyzed all the compressors on the ground for the air conditioner system and that was it. It didn't go up in the ceiling to do any of the the heater turned up for the winter so I had to call back in file file a claim on it. And took him a few days, but they finally did get things resolved. They sent the technician back out and he did go up in the ceilings in the attic and tested all the units for us. Then replaced the capacitor on one of the one of the main house furnaces. So it took two times to get that totally completed. Over the period of about a week and 1/2. We've had some problems with pool pumps where are they come out and and service the pool pump and rather than replacing the motor on the pump, they just they did replace it with a rebuilt unit which didn't even last 12 months. They raised the price on the the copay and no notification was given to us.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Sidney, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Nov. 8th, 2022
Verified Customer
Review Source
Anonymous Houston, TX
I think the service has been has been great, in fact before this experience I wasn't really very interested in pursuing a home warranty, but I did at the urging of my realtor and I've had such a positive experience that I do plan to renew. So it turned me into a believer of the service that it can provide. I think there is tremendous value in it and it's a lot of security and you don't have to worry about paying because you know you're supported. It's been a really really good experience. Once I filed the claim and within minutes they had contacted me to connect me with a technician and they contacted also within minutes and was able to talk me through how to turn things off until they got here so that no further damage was done. That prompt response, the understanding of the urgency to prevent further damage and to support me when I was completely clueless and didn't know what to do it was just really tremendous.
2 years ago
Reply from 2-10 Home Buyers Warranty
We're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 18th, 2022
Verified Customer
Review Source
Kathryn Tucson, AZ
They do answer and they try to be helpful. I only have one thing that I didn't like about their service. The garage door spring broke. We were trapped in our house for four days. And within six weeks the other one broke same thing trapped in the house for four days. I would hope that with something like screen springs on the garage door where if one goes just replace both so that you do not have to pay the seventy five dollars again. And I did do that and that was the only thing that made me unhappy with their service. Paying the deductible within a reasonable amount of time. On a product that you know was going to go bad.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Kathryn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 18th, 2022
Verified Customer
Review Source
James Chesapeake Beach, MD
I have never been disappointed. I'm surprised that they have the quality of workmen that they do have to call on because I have never had a better experience. My heating and air conditioning system was not functioning properly and I called somebody in from outside to just do a check up and they didn't give me very good information and they said well you just need to replace this thing its too old and but I said well let me go through the warranty company and see what they suggest and they sent somebody out and the person diagnosed the problem and it was under warranty and it was fixed and I was in great shape. They follow up with you and they don't let up if you dropped the ball as a customer they still follow up with you and say we want to know what's going on with this with this issue so that's very valuable.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi James, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
May. 18th, 2022
Verified Customer
Review Source
Theresa Fairhope, AL
We had a water leak and we needed somebody to come and check everything, so we had to turn the water off to the house and the when I called a couple times and they kept giving the people that were way out of town and the people that were way out of town couldn't make it for a week. I couldn't leave the water shut off for a week. That was my only bad experience. I also used 2-10 for my air conditioner when it went out. They had a local air conditioner person so they sent him. He came and said something about no power to the condenser. So then I had to call an electrician to have them come out to fix the power. Then the air conditioner guy came back and replaced some kind of relay or something that was bad in their condition so I had to to paid twice. I paid you know my first day five dollars for the air conditioner guy and I had pay again for the electrician which I didn't really need. But the electrician did replace the breaker. It was a positive experience other than I had to pay for something I really didn't need to.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Theresa, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 18th, 2022
Verified Customer
Review Source
Crystal Montgomery, AL
Anytime I've needed needed to call 2-10 they have been fantastic and answered my questions and basically handle whatever situation had arise. Our air conditioner actually started smoking on the inside I don't know if the motor locked up or if it was a fire I don't know, but luckily it was contained there and so of course we call the warranty and the guy actually came out that day and it fixed it and because we live in Alabama it's hot all year and so he was able to fix it that day and get our air back working. I have had a couple of problems with the service providers that they send out but if I call the customer service they will send out a second opinion and handle it and it's been fantastic.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Crystal, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 2nd, 2022
Verified Customer
Review Source
Cathie
The woman that I spoke with, I think she was out of Colorado, that signed me up was just fabulous and I haven't had anything but positive since that. Any questions that I ever have had been answered through phone or email very, very promptly and it's so easy to put in a work order through the portal, it's very easy to navigate it through the portal. Not long ago we were concerned about a plumbing noise that we were hearing and so I went on to my portal I just simply put in the work order and within hours I was hooked up with a plumbing service. They came within three days and everything was handled wonderfully. At first I thought it was very affordable but this is my second year and it's gone up like thirty dollars a month.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Cathie, we're glad to hear your experience has been such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
Anonymous
When I reupped at the beginning of 2022 the price had increased quite a bit, so if you don't get to a point where also the not only the actual policy has increased but it's also you know twenty five dollars more to get a technician at the door and it was the year before, so I just hope the prices don't continue to creep up like that. Everything's been fine so far, has been minimal but I appreciate having the service available. Both times the technician was really good from the company that two ten contacted, very friendly and efficient, they got there on time and it was easy. Easy process requesting service and I talked to a couple of people that were extremely helpful very friendly tell me exactly what to do walk me through the process.
2 years ago
Reply from 2-10 Home Buyers Warranty
Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
Jay
I really didn't have to use my warranty. I was planning on using the warranty because one of our copper pipes broke in the wall and I didn't understand that that was not covered in the warranty so we had to pay for that out of pocket. The person I spoke with first of all was very helpful and explaining my two ten policy to me and also he explained to me that I was entitled to I didn't realize that have I had an AC service policy on there. He gave me the number and said so I can connect you right now I told them that I don't have time right so he says here's the number, call as soon as you can and the appointment for the AC service took only a few days.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hey Jay, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
Amanda
They're very attentive and they're very helpful. I've had it for a year and I've got to use it three times already, two times due to my air conditioning and one through to my water heater and they were fixed within 2 days and with the water heater I'm still waiting on just because they have to replace the whole thing. The woman that recently helped me I was having issues with the portal log in online. I had mentioned that a few times a different when our workers and they hadn't been able to fix it but Leslie Madeline was able to fix it for me and she was really good actually she got everything that I needed done and and I'm sufficient amount of time.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hey Amanda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Apr. 8th, 2022
Verified Customer
Review Source
Shemitia
It is very easy communicating with them and very easy to get somebody out and very quick as well. I'm able to get my issues corrected quickly. I recently needed to use my warranty, my furnace was not coming on and I called them to check on the furnace and they sent someone out the very next day. I haven't had any issues with things since they've been fixed.It's definitely a good choice to go with 2-10. There's only a hundred dollar deductible or service fee when someone comes out. Now if there is something bigger than the issue then they may charge more for it right now 100 dollars can't beat it. I trust them.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Shemitia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
Anonymous
So this is going to sound terrible, but I was with American Home Shield and they've outsourced all of their customer support to the Philippines and it's a mess so I am so grateful to talk to people to understand what I'm saying and can do something so it's a breath of fresh air. I'm probably gonna have to file another claim but I had a problem with the garage door opener, guy was out the next day and it was fixed and done. Easy, simple, efficient and perfect so easy. The quality of their customer support is outstanding and they're very responsive and I'm very pleased with them. I hope they don't change because if they don't they'll have me for a long time. I have no reason to doubt them.
2 years ago
Reply from 2-10 Home Buyers Warranty
Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
Anonymous
Its pretty easy to use the online portal and the responsiveness is very quick. You usually get an answer within twenty four hours and if you need a contractor or someone to come onsite I would say that it usually happens within twenty four to forty-eight hours. Once my dryer stopped getting heat to dry clothes and I purchased the appliance extended coverage that 2-10 offered and I submitted a claim in the portal and someone came a day later I paid the seventy five dollars deductible for their time and they replaced the fuse or whatever that was running my fryer and it worked again. I really liked the online portal and the ability to submit tickets and get responses the same day. It's very convenient.
2 years ago
Reply from 2-10 Home Buyers Warranty
Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
Andrew Mountainburg, AR
Every time I've had an issue with any of my appliances or anything I've been able to call them and get it worked out. They explain everything very well and they have allowed me to upgrade my appliances when i moved into my house. They give me what a new replacement cost would be for that same model type even though that same model wasn't still available but they also offered me the opportunity to upgrade and they would just give me the money for what my appliance repair cost was. They use vendors and contractors. I haven't had any issues with them but I mean you could potentially have issues since they have vendors that you may not necessarily know
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Mar. 17th, 2022
Verified Customer
Review Source
Katherine Arlington Heights, IL
I had a issue with one of the faucets in the bathroom and it took longer than I had anticipated that's because there were a lot of people having the same kind of problem but whenever they came to first they came to do a diagnostic worked out really really well then he came back a couple of weeks later and he the problem gave me all fixtures and my sink is working very well right now. Whenever I needed them they found someone right away to fix whatever the problem was and the people that did the work were really really good. I mean one of them even helped me out even beyond what i thought I had asked for so because they knew my policy better than I did so I was real pleased with that.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Katherine, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Mar. 14th, 2022
Verified Customer
Review Source
Bradley Hendersonville, TN
It came with the house when we bought it but we stuck with it after the year was up. It is easy to get an online appointment. We’ve had really good luck. We’ve never had any problems getting our claims covered. Customer service has always been good. we’ve used the warranty for a couple of different things. Once was our hot water eater went out and it flooded the garage. They had someone out here the next day and the whole thing was replaced. It was a good experience working with them. The price is pretty comparable to others and we’re pleased with the coverage it gives us. We did have one vendor we didn’t hear from for a really long time. That was are only issue.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hey Bradley, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Feb. 10th, 2022
Verified Customer
Review Source
Claude Washburn Trinidad, CO
We had a problem with our furnace at the beginning of cold weather coming in. The furnace would not come on at all. Called 2-10 and set up an appointment to have a service company come out to find the problem. They showed up and found the inductor motor fan was not working. Was froze up. Tech told me the problem and order a new inducator motor with the fan. Came back in about a week and replaced the motor. No more problems. We were pleased with the service and how quick the turn around was to fix the problem. Thanks to our warranty we only had to pay for the service charge when the tech came out the first time.
2 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hey Claude, we're so glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Nov. 18th, 2021
Verified Customer
Review Source
Sharon B.
I had an air conditioning problem and and they had someone come out fairly quickly and I was pleased with the service that I got. My air conditioner was not working, it was making a horrible noise through my walls from the outside where the the compressor was and I turned it off. The person that 2-10 sent came and found out what the problem was and he took care of it that day and I had air conditioning so I was very pleased. He was very pleasant and courteous he, he cleaned up after himself and he said if I had any more problems to be sure to to let him know. So far I'm very pleased, I've only been in the house short while and and I hope I don't have anymore problems, but it's good to know that I have that security. So if I do have a problem I have someone that I can call that I trust. I'm very satisfied.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Sharon, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Oct. 21st, 2021
Verified Customer
Review Source
Richard
The repayment for new appliances and stuff is limited, in other words I end up paying about fifty percent of the bill for new appliances. They do do a good service once you get them out here or once you get him on the phone. It's a little hard to get them on the phone right now but I understand it's because some of them are working from home. Recently a dryer went out and I called them and the same day I got a response and it was just a part that needed to be replaced, shouldn't have had to replace the whole thing and that was done. People took care of it and they double checked to make sure that it was done and that was it.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Richard, thank you for taking your time to leave your review. We appreciate your feedback. Thank you for being the best part of 2-10 Home Buyers Warranty.
Oct. 21st, 2021
Verified Customer
Review Source
Andrew Woolridge Portland, OR
3 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for the kind comments, Andrew. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!
Mar. 5th, 2021
Katie Mosby
Do not use 2-10 my water heater broke over 2 weeks ago. They called out 1 plumber to get a bid. The bid was too high and they refused to approved it. They *never* reached out to me to give updates on this process. I have to call them every day during my lunch break to check for updates and still nothing!!! It's been +2 weeks no hot water and my house smells like mold. It's pulling teeth getting them to fix it! This is for any problem.
2 weeks ago
Reply from 2-10 Home Buyers Warranty
Hi Katie Mosby, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Oct. 2nd, 2024
Jessica Griffin
AWFUL. I have had this home warranty almost 8 years and not had to use it much or would have switched before now. Our only ac unit has been out since Friday over 144 hours since I placed the claim. My daughter, dog, and I haven't been able to stay at our house in 6 nights. They claim that it is "an emergency", yet they have been looking for parts since Friday... the only update. I have been told that it is 3 different business days at this point and they cannot provide me anything else. The employees don't seem to want to help besides reading me what I can already tell them since I have been hearing the same thing since Friday, transferring me, and one wanting me to call to see where the parts are and said he was giving me the number. NOT my job, NOT offering to help with anything. I am not sure why I pay to have this for no help and I will be waiting another whole week for this "emergency" when it has gotten over 100 degrees. Our house was 90 degrees. Paid over 7 years for almost nothing and awful service(I maybe have made 3 calls till this)
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Jessica Griffin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 5th, 2024
