2-10 Home Buyers Warranty Reviews
Featured Review
Review Source
David Valentine
Very easy to file a claim on their website, and response to claim is fast. The technicians are very knowledgable and polite. They explain the problems resolved very clearly and provide advice on avoiding potential future failures.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi David Valentine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Nov. 19th, 2024
Featured Review
Tina F
Amazing service great price. I feel secure with 2-10 knowing that they are here to help us with our appliance needs when something breaks down. I highly recommend 2-10 home warranty and can't thank them enough for fast service call and getting our ac back up and running by skilled technicians that they contract with.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Tina F, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Nov. 1st, 2024
Review Source
S M
This is probably one of the best technicians that I have had. In some previous work the technicians did not seem to want to explain or help you understand what type of work needed to be done and why. Not with Splash Plumbing. Mr J. stayed in communication, explain things and gave suggestions for small improvements to keep trouble away. I recommend him highly!
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi S M, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Oct. 27th, 2025
NaturalDoc Blu
I highly recommend 2-10 Home Buyers Warranty company. I received a policy when I purchased my home 7 years ago and I have held my policy ever since. Over the years they have saved me literally thousands of dollars in home repairs. But that cannot compare to the peace of mind I have from knowing that when something goes wrong 2-10 is there to help me. As a landlord, I can relax knowing that when my tenant calls with a problem, I can go straight to 2-10 for the needed repairs. The staff are always friendly and helpful. The service has always been exactly as promsised, no surprises. Just carefully choose your policy terms and relax knowing that 2-10 has you covered. This may sound made up because I am a writer by trade. But I assure you that every word is true and I have received no compensation for saying this.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi NaturalDoc Blu, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 18th, 2025
Review Source
Roland Castillo
2- 10 Home Buyers Warranty is by far the most comprehensive and responsive warranty company my family has worked with. We are able to submit claims for services and manage the entire process online. The air conditioning company they contract with was very efficient and responsive.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Roland Castillo, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Oct. 24th, 2025
Tiki Amor
Service is amazing, very timely. Every issues we had was completed and the technicians and knowledgeable and professional.
1 week ago
Reply from 2-10 Home Buyers Warranty
Hi Tiki Amor, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Dec. 1st, 2025
Review Source
Brandi Bishop
One of my breakers tripped and the switch got stuck and couldn’t be flipped back on. The electrician came in a reasonable time frame and got it repaired.
3 weeks ago
Reply from 2-10 Home Buyers Warranty
Hi Brandi Bishop, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Nov. 11th, 2025
Review Source
Shane Wahbeh
Portal process is simple for submitting a claim and received a call to explain all out of pocket costs before the service visit. Seamless and 100% worth the investment. Plan on renewing!
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Shane Wahbeh, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Nov. 8th, 2025
Review Source
Charlie Hudson
I have been with 2-10 since I purchased my home. I have had to contact them several times over the 21 years I have owned my home. Each time I have worked with them my issue has been resolved to my satisfaction.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Charlie Hudson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Nov. 8th, 2025
Review Source
Angelia Layrisson
We are very pleased with the continued business relationship with 2-10 Warranty. We have been customers for several years and are satisfied with the coverage and claims process.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Angelia Layrisson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Oct. 24th, 2025
Review Source
Francesca Napolitano
I was having refrigerator issues and 2-10 dispatched SouthWest Appliance Repair company and Paul came out to identify the issue. I was so impressed by his knowledge, professionalism and quick reply, that I will always recommend them to any of my clients. 2-10 is fortunate to have this company represent!
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Francesca Napolitano, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Sep. 30th, 2025
D L Mills
Florida Pro Services was fast in getting to me during regular business hours. They showed up a little earlier than the original arrival time, which was great so that my service repair could begin quickly. The technician, Dario, was friendly, personable and efficient.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi D L Mills, we're glad to hear Dario with Florida Pro Services gave you such excellent service! Thanks for sharing and thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 26th, 2025
Rosemary Echols
I have been a 2 10 customer for more than two decades. When I call about a service it is repaired in a timely manner. If I have a problem or concern with the service technician and contact 2 10 the immediately remedy the problem and send a new technician out to remedy the problem and I do not have to pay a second service call fee. I will continue to use 2 10.
3 months ago
Reply from 2-10 Home Buyers Warranty
Hi Rosemary Echols, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Sep. 4th, 2025
Verified Customer
Review Source
Verona
I recently had to use my warranty for a couple of issues. One was a bathroom leak that resolved itself, and I was able to switch to another problem without hassle. Another time, we had a persistent issue with our bedroom outlet, but after several unsatisfactory contractors, the third one fixed it perfectly. Overall, I've had positive experiences with 2-10 Warranty and appreciate their responsiveness.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Verona, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Dec. 17th, 2024
Verified Customer
Review Source
Anonymously
I recently had to replace my water heater and worked with 2-10 to schedule the warranty. While my experience is still a work in progress, I appreciate their knowledge in ensuring the contractor is reliable for the job. However, I faced some issues with my ice maker, and I felt rushed during the interaction. Overall, I hope for a smoother process moving forward.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymously, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
Linda
I had positive experiences with 2-10 Warranty. They quickly resolved issues with my bedroom outlet and cooling system, providing excellent service after a few unsatisfactory attempts. Scheduling a furnace tune-up was easy online, and the technician was prompt. I was pleasantly surprised by a bonus for changing my locks, making the process smooth and hassle-free.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Linda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
Rudolph
I had a great experience with the service for my air conditioner. Initially, I thought there was a problem, but it turned out to be a blocked airflow vent. The technician quickly identified the issue, and everything worked perfectly afterward. I've only needed to reach out once, and their response time was excellent. I’ve even recommended them to others!
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Rudolph, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
Thane
I submitted my request online and received prompt feedback. A technician was dispatched quickly and managed to fix my twin ovens, which are no longer manufactured. I was worried about having to replace both, but he replaced the heating element successfully. Overall, my experience with the service was very positive and I was extremely pleased with the assistance provided.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Thane, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
Leandro
I recently used the warranty service for my home appliances and had a great experience. An electrician promptly addressed a recurring fuse issue with thoroughness and politeness. Additionally, when my refrigerator started leaking, the work order was handled quickly. Overall, I've had positive interactions with the service, even though I've only needed it a couple of times.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Leandro, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
James
I recently used my home warranty for my AC system, and the service was excellent. The technician quickly identified that the issue was just a blocked airflow vent, and everything was fixed in no time. This is my third warranty company, and I find this one the easiest to deal with. Filing a claim online is intuitive, and they respond quickly. I’ve already recommended them to others!
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
Linda
I've had great experiences with 2-10's service. They successfully repaired my old oven, which I thought was beyond help, and fixed my washing machine without any issues. The technicians are always professional and thorough, and their follow-up is commendable. I've been consistently pleased with their service over the years, and I have no complaints!
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
Cynthia
I've generally had positive experiences with the service. While I had one frustrating encounter with a technician who didn't resolve my refrigerator issue, the company promptly sent a more experienced professional who fixed the problem without any extra charge. Most of the time, they send knowledgeable and reputable technicians who stand behind their work. Overall, I'm very satisfied with the product and service.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Cynthia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
Selene
I had a mixed experience with customer service. While the claims management and contractor relations teams were excellent, the customer experience representatives were not very helpful or knowledgeable. However, my recent air conditioning unit installation went smoothly, and I was pleased with the service overall. I prefer calling for assistance as it feels more personal and efficient.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Selene, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
Adrienne
I recently used my warranty for a washer issue, and the technician fixed it quickly. I also had a plumbing problem, but when the plumber arrived, it had stopped leaking. I was pleased that I could switch to a different issue without hassle. Overall, I've had great service from 2-10 for years, with no complaints about their responsiveness and support.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Adrienne, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
sdmitc01@yahoo.com NA
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi sdmitc01@yahoo.com, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Aug. 5th, 2024
Verified Customer
Review Source
Diana
It was the A/C unit. It was blowing cold air, and it just kept going and going and going. And they came and they fixed it. And then prior to that, the garage door. I love 2-10. I refer them to everybody. They're nice, and it's easy to use. I'm kind of old school, I'd rather talk to somebody than just do it online. But if it's not major-major, I'll do it online. But if it's major-major, then I'll just call and talk to someone directly. And everyone's super nice, I've had real turnaround time. The contractors are quick. I've never really had to have someone come out more than once or twice, they get it done the first time.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Diana, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Feb. 5th, 2024
Verified Customer
Review Source
Muriel Jones North Carolina
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Muriel Jones, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Jan. 18th, 2024
Verified Customer
Review Source
Marina
I didn't have any issues. I spoke to a representative at the beginning of this month or the end of last month concerning the issue that I had and concerns as to how the company was going to actually help me out. And the young lady that I spoke to, I think her name was Amina, was very nice. She was very educated about the different policies and programs that y'all had with 2-10 Warranty. And so with her customer service alone, it made me feel comfortable with asking the questions that I need to be asked concerning my home. She provided great feedback and she knew exactly what she was talking about when it came to the actual warranties for our home.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Marina, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Dec. 13th, 2023
Verified Customer
Review Source
Cory
2-10 is the best. I’m very thankful that the seller of our home purchased this warranty service for us. We had a series of unfortunate circumstances and 2-10 was there for us 100%. They covered 2 furnaces that winter. One furnace quit on us, then a couple weeks later the other furnace went out. They replaced both furnaces. Then our washing machine failed. We took a rebate to get a new one. Then summer came around and the A/C wasn’t working. They sent someone out to recharge the system, later we discovered it needed to be replaced and they covered the replacement. If that weren’t enough, the dishwasher went out and once again we took another rebate to replace the unit. I’m extremely grateful for their service. Everyone that I had contact with, from the people in the office to the contractors doing the work were very quick to respond, keep you informed, professional in every aspect, and worked to resolve the issues with our systems
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Cory, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Nov. 15th, 2023
Verified Customer
Review Source
Tom Gainesville, GA
We lost our old HVAC system due to age. We went through the process of getting it repaired and ran into significant issues during the process. As the escalation team took over, it turns out that things got worse. That is until Laurie C from the president's office got involved and straightened out any of the misconfusion and we ended up extremely happy with her and her team! She is an ANGEL! We were in the process of deciding to renew our first year and felt that dealing with 2-10, despite any issues we endured, was well worth the time, investment, and commitment to staying with these professionals. We are quite happy!
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Tom, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Oct. 6th, 2023
Verified Customer
Review Source
WeezyD53
2-10 Home Buyers is great, but some of the contractors they hire are not so great. They cause 2-10 to have a bad name. One electrical contractor sent someone to fix my problem. He assumed the switch on my electrical box was causing the problem, so he changed it, and the problem seemed to be fixed. I paid him and he left. But as soon as he left, the problem happened again; so the switch was not what was causing the problem. When I called for him to come back, he refused and refused to refund my money. 2-10 had to send another contractor out. He refused to leave until he found out what was causing the problem. He went up into the attic, which the other contractor did not do, and found what was causing the problem and fixed it. I have not had the same problem again.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi WeezyD53, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 27th, 2023
Verified Customer
Review Source
Timothy
They're very reliable. And what they say they'll do, they do. Even when there's no contractor that 2-10 deals with in a particular area, what they've done is made it a a very reasonable process in order to get an outside contractor to perform the service necessary to either repair or replace a unit. And I've had that experience twice within the last two years because the difficulty that I have had was in a kind of unusual area like a swimming pool and the the outcome of the the service has been very positive. When we moved to Tennessee, we tried a couple different companies and found that the 2-10 warranty offered the best service for a very good price. I had an electronic unit that went out on the swimming pool and that's not a very normal piece of equipment to have here in Tennessee. So what the company allowed me to do was to contact a local pool company which was licensed and insured who did the service work. And then I was reimbursed for the work that was done up to the limit of the policy, which was pretty seamless. It was painless to have it done like that.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Timothy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Donald
Recently I had an issue with my A/C and it was taken care of the same day. I would love to work for your marketing team and help tell people in my neighborhood about how to how to take advantage of the benefits of having 2-10. With my neighbors across the street, just in casual conversations, I was talking to them about 2-10 home warranty and they were like, OK, yeah, we'll look into it. I would say a month later their air conditioning went out, but they had to pay out of pocket. So if they would empower me, I would definitely recruit the people just within my neighborhood. Probably less than a month ago, the A/C went out and it I'm in Texas, it's probably like 107 degree heat. We needed it done and it got done that same day. I think it was on a weekend and it still got serviced, I think on a Sunday. Less than an hour later, it was taken care of.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Donald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Anonymous
They're very responsive. I just used it for my dishwasher and they sent a company that when I call the company directly I have to wait for weeks to have them come out. But when I did it through 2-10, they came out within 24 hours. I just had my dishwasher fixed and the guy did a great job initially, but now I'm finding that. when I when I go to push the button (which was the issue that I had them come out for and he got a whole new piece), I have to do it several times. I have to push it and then push the front part of the dishwasher in to close it up. And it doesn't light up properly. So then I have to do it a second time usually before it will do that. And so I'm actually thinking of calling them back about it because I just had them here within the last month. The other stuff that I've had them do has also been very good and very responsive. And they're also quite affordable. And I've never had them say, oh, well, we don't cover that, like you do a lot of times with these kinds of companies - you pay a lot, then you end up hearing that that's not something that they cover.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Juan
Pretty simple process to get in touch with people. Sometimes there is a little bit of wait time, but for the most part everybody's been good when I contact them and how I contact them. And then the actual online service to request services works pretty well. They try their best to answer all the questions and most of the questions I've had during services that I've needed they've answered. The minimum fee that you pay up front for services to be provided cover the rest of the bill, and I think it is absolutely worth it. Especially for those unexpected things like being in the middle of summer and having your A/C unit go out.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Juan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Scott
Yes, I've used it twice on. I had an air conditioner go out. It was on a Saturday. I called. I had it lined up for Monday that the people come out and fix the air conditioner and, you know, solve my problem very quickly. I've never had an issue with them. Like I said, I've had to use them three or four times now. There's been no issue at all. There's been no hesitation on getting my stuff fixed. As far as the people, when I got on it, it took a little bit of time to get on the phone call to actually connect with somebody. But once I got on there they were very helpful in stepping me to the process and just finding a vendor to come out to the house. And each person that's been different companies come out and each company has been, they've been very polite. They went and did their job and you know did it correctly. So I have no problem with that. I think it's reasonable. I've checked around a different place. I think it's reasonable. Again, I've used them several times and I think it's been worth the money so far.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Scott, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Eduardo
I had a problem with my washing machine. Unfortunately, the problem was not the washing machine, it was actually a plumbing issue. So the warranty was kind enough not to charge me for the second time the other technician had to come in and check it out. They solved the situation. I didn't have to buy a new washing machine, they just replaced whatever plumbing connections needed to be replaced and everything went great. I really appreciate that they were able to actually take more than one call from me in order to resolve the issue that we had. The company really went above and beyond to make sure I was satisfied as a customer with the results.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Eduardo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Sharon
It's just been a good experience overall. I don't have any complaints at all about it. They say they'll come out and fix it and they come out and fix it. You know that company that they get in touch with the repair services? They come out and fix it within a day or so and then you know it works. That's the main thing. I've never had a home warranty before and it really works. And I think of all the stuff that we could have done in our other home before we moved here that we were paying for ourselves out of pocket, I didn't even know about it. I would say this last repair that we did probably paid for a year's worth of the home warranty. I just couldn't have asked for a better experience and it's been working fine ever since.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Sharon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Selena
They take the time to explain what's covered and what's not covered and it makes me very comfortable and understanding as a new homeowner. But I wish that a policyholder would not be charged double in the event that there is an identical issue in the same category. For example, for a water heater and a slow drain there might have to be two separate plumbers, and I'd be charged a double fee and I don't feel that's fair. I had to use my warranty for an issue with my water heat and I had a slow drain, but fortunately they were able to dispatch the same plumber so that I didn't have to pay a double fee.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Selena, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Carole
They are very, very quick to assign a technician for whatever problem we have. They're always on time, they're always there. And one time the problem was remedied before they got there and there was no kickback or anything. They're just very, very open to working with their clients. And this actually applies to almost every time. I put in the application online, and within 48 hours, just like they say, I hear from a technician and then they set up a date, they come, they charge the fee we had agreed on. And they don't leave until it's done right, till everything is up and working properly. The technicians that we've experienced over a variety of different kinds of issues have all been very, very knowledgeable. They know what they're doing. If they have to come back another day - we've had that happen a couple of times - they've been right back when they said they would be back with what they needed.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Carole, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Anonymous
I just wanted to get my air conditioning checked before it got too hot out here, and that's the only time that I did use it. They contacted the company for me and the company contacted me to schedule time to come down and the the company was fantastic that they that they picked and I would use them again. They were very responsive. The woman was very helpful when I spoke to them because I wasn't sure the process how to go about getting a company down to to look at my air conditioning. So she was very helpful. She did all the arranging and the company contacted me and it was very smooth and easy.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jul. 10th, 2023
Verified Customer
Review Source
Foster
They covered everything in the house that we were looking for to be covered. I appreciate the ease of filing a claim and having the issue resolved. They also have a quick manner responding. If I file a claim within moments they at least let me know it's processing and normally within 24 hours the claim has been processed and assigned to a vendor for resolution. We had water leaking from the pipes below the sink and it was running onto the floor. I filed the claim online and 2-10 had a plumber out within 24 hours, or at least someone contacted me within 24 hours to make arrangements to come out. We've also used them for a pool pump. Same thing, within 24 to 48 hours the claim has been processed and the vendor had been out to at least assess or repair the issue.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Foster, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 7th, 2023
Verified Customer
Review Source
Grace
I was doing some renovations and ran into some plumbing issues. The electrician company that was doing the work saw the hot water heater and there was rust on it and they said, it's old, it really needs to be replaced. And I said okay, I'll call my home warranty. So I did. They told me you'll have to pay the $100 for us to send out somebody to check it and I said that's fine. They sent someone out. They found out that it was from 1985. Then 2-10 said we will, we will replace it and you can get whichever one you want. She told me how much they would pay on a new one. And she said we can send you the check and you can have the same people that's doing your repair do it. So they sent me the check.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Grace, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 7th, 2023
Verified Customer
Review Source
Cynthia
It was worth it because it probably would have cost a lot more than the minimum I had to pay for them to come out for an HVAC repair. Very kind people, very professional, very knowledgeable and I thank them for their service. My air conditioning unit leaked, so I contacted them. It would have been a Friday or Saturday or something like that. And they reached back to me and told me they would contact the nearest person to communicate with me my issue and I had somebody out within a couple of days. When I call they are able to find someone to come out very quickly and they communicate with you. The knowledge base of the customer service is really good.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Cynthia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 7th, 2023
Verified Customer
Review Source
Kaitlin Mc Leansville, NC
The person was very nice, the fee was affordable and it was fixed in a timely manner. Our heater went out and we didn't know why. It was a very new heater and the electrical system said the heating was on but no heat was actually coming through the vent, so we did everything that we could to try to troubleshooting ourselves and then we just decided we needed a professional. I called and they helped me walk through how to put in the maintenance request and specifically what it was for. Within 24 hours, a person had called me and scheduled when they were going to come out here and look at the heater and they fixed it that same day.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Kaitlin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Phillip Graniteville, SC
I'm very pleased. They've been very prompt. They are attentive to everything that I've needed so far and I haven't had any issues. It's mostly positive. I needed to use my warranty when our dishwasher malfunctioned and they had somebody out very, very, very quickly, very prompt. They were able to issue the work order and have somebody at my house and I was actually working with the manufacturer's warranty and because I wasn't getting anywhere with them, I used 2-10 and they were very prompt and got the issue resolved very quickly. I've had some service providers that they contract or have sent out that I've asked to not return back to my house.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Phillip, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Gerald Midland, GA
It's never instantaneous, but the response rate has been very good. We've been very pleased with 2-10 so far and have continued to keep the home warranty for the past two years beyond we've renewed it each year. Within less than a year of having the house during the winter time, the upstairs air conditioning heating unit went out. It was no longer functioning. We contacted 2-10, reported the issue, they sent a contractor out. The contractor basically said that the unit needed replaced and since it was a 20 year old unit, they had replaced both the blower as well as the compressor, the air unit as well as the compressor unit and it cost us $100. So far they have been very timely and have provided good information in case we have not received feedback from the contractor they provided.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Gerald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Bruce Houston, TX
They were professional, they were on time, they met their commitments, did not leave me hanging, did not make make me look for them, they were always proactively pursuing my business. A very, very positive experience and I've shared it with other people that they ought to look at buying one of their warranties. It's a very, very smooth process. I expected to have problems, rejection, fights and that turned nothing above. They were responsive, the technician was out here within 36 hours, they were responsive to the technicians overall assessment of the problem and they were responsive to and fixing the problem.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Bruce, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Patricia Duncanville, TX
The last time I had a experience when someone came out, they were supposed to fix an appliance at the house and they didn't follow through. So when I spoke with the customer service representative and made them aware, they were on it right away and then I ended up speaking to someone else in the company and they informed me that if it happened again to notify them, don't call customer service. I guess it's a different department that handles people who don't follow through with the contracts. So they informed me to call them right away and they apologize over and over for the mishap that happened to me. I think it's a good company.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
AWaller
I've filed three claims with 2-10 Home Warranty over the past 2 years, and I am delighted to share my overwhelmingly positive experience with their services. From start to finish, the process was seamless, and each claim was approved without any hassle.
One of the standout features of 2-10 Home Warranty is their efficiency in handling claims. The approval process was swift, and I appreciated the transparency and communication throughout. Knowing that my claims were promptly reviewed and approved provided a sense of security and peace of mind.
Another noteworthy aspect is the reliability of their coverage. In each instance, 2-10 Home Warranty delivered on their promise to protect my home systems and appliances. This level of consistency is a testament to their commitment to customer satisfaction and the quality of their service.
Based on my positive encounters with 2-10 Home Warranty, I recommend their services to anyone seeking a reliable and responsive home warranty provider. Their commitment to excellence, coupled with the seamless claims process, sets them apart in the industry. I am grateful for the peace of mind they have provided, and I am confident that others will find value in their exceptional service as well.
2 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi AWaller, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Mar. 22nd, 2023
