1.4
4.0
Overall Score
AMP Smart security provides customized home security solutions for its customers in Utah. The company helps protect against burglary, fire, and medical emergency situations with 24/7 professional monitoring and remote system access from its mobile device app. AMP Smart provides customers with Alarm.com security equipment and monthly monitoring from Guardian Protection Services.
Home security solutions through AMP Smart are fully customizable based on a customer's unique lifestyle and feature 24/7 professional monitoring from the AMP security team.
AMP Smart offers remote access from a customer's iOS or Android smartphone, iPad, or computer. This includes motion sensor notifications and doorbell camera feed.
Home automation features include mobile controls over thermostat settings, lighting, security camera, small appliances, door locks, and garage door entry. Customers can also remotely arm/disarm the home security system from any location. Indoor and outdoor video surveillance cameras are available as well as video doorbell camera technology.
The company's medical alarm system help keep track of daily patterns of elderly loved ones while the customer is away. Customers can receive instant alerts if daily activity patterns change or a family member leaves the house. The enhanced functionality of its personal emergency response systems help elderly family members speak with emergency dispatchers through two-way voice technology until help arrives.
AMP Smart security has a referral perk, a move guarantee, a theft protection pledge, and a service warranty.
If you make a referral that signs up, you'll receive a $200 Amazon gift card. This is a generous bonus, and most companies only have a $50 bonus.
If you've been with AMP Smart for over a year and are moving within its service area, you can receive a new base security system and a 25% discount on upgrades. However, if you need to cancel due to your move, you could be subject to a hefty cancellation fee which we discuss more in The Bad section.
The theft protection pledge ensures that you will be reimbursed up to $500 toward an insurance deductible if your house has been bulglarized while using AMP Smart.
For the AMP Smart service warranty, you can receive repairs and replacements for a $35 deductible if your product breaks or becomes defective. This is subject to the terms and conditions of your contract.
The average price for a home security system from AMP Smart is $55.99 per month. This is slightly on the high end of prices, especially when top competitors offer systems that cost less than half the price.
AMP Smart's installation fee of $249 isn't particularly attractive, either. Top competitors will send you equipment for free or include free installation that will save you hundreds of dollars.
If you want to cancel AMP Smart, you could be subject to a fee of up to $1,250, which is high when compared to other home security companies like ADT.
The home security company also does not publicly offer equipment warranty information on its website. Customers may be responsible for certain components of their systems. It is unclear if there may be an upfront fee for professional installation as well.
AMP Smart requires a five-year contract, which is one of the highest term lengths among home security companies. Many competitors have three-year contracts, and some have month-to-month subscriptions. Five years is a long time to commit to a company if you're unsure of its quality, particularly with such a high installation and cancellation cost.
AMP Smart provides consumers with custom home security packages that include mobile device access and 24/7 professional monitoring. The home security company offers complete coverage for burglary, fire, and medical emergencies. However, AMP Smart's pricing is noticeably higher than top competitors, and the tall installation fee will be a detractor for some customers.
We analyzed all the home security reviews on BestCompany.com to understand the motivations of customers who leave a given star rating. Through careful analysis, we identified some common factors that lead to particularly positive and negative experiences. Read our report to learn the key takeaways from other customers’ experiences.
Learn MoreWe recommend reading the AMP Smart reviews below and comparing them to our top-rated security companies.
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Cindy Ellison Middletown, OH
2 days ago
Mary Townsend Winston-Salem, NC
3 days ago
TheTrueWarrior Columbus, IN
2 months ago
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2 months ago
Shina Clarke Louisville, KY
2 months ago
Alex Weinshilboum Sacramento, CA
1 year ago
Heather Lexington, KY
5 months ago
Michelle Williams
1 year ago
Gopi Krishna Brentwood, TN
4 months ago
Eli Olivas Colorado Springs, CO
4 months ago
Patricia Hester Phoenix, AZ
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Cheryl Payne Springfield, OH
5 months ago
James Whitmore Herriman, UT
5 months ago
Ellen Love Greenville, SC
5 months ago
Daniel M Duke New Albany, IN
6 months ago
Corey Summers Bowling Green, KY
6 months ago
KE Atlanta, GA
6 months ago
Taiya New Santaquin, UT
5 years ago
Richard Williams Macon, GA
4 months ago
Rod Unckles Los Angeles, CA
6 months ago
Gary MacKnight Fredericksburg, VA
6 months ago
Angela Stone
10 months ago
Stacie M
11 months ago
Jody Caruth Maple Valley, WA
2 years ago
Naomi Beckman Savannah, GA
5 years ago
C. Cooper Eagle Mountain, UT
5 years ago
Bonita Payne Anderson, IN
5 months ago
Meagan Diemer Hopewell, VA
1 year ago
David Schafer Rio Rancho, NM
1 year ago
Braxton Terry Greenfield, IN
1 year ago
James Garlitz Littleton, CO
1 year ago
Pablo Velez Allentown, PA
1 year ago
Katie Maeder ,
1 year ago
Zach Weller Denver, CO
1 year ago
Keli Spanier Louisville, KY
2 years ago
Shannen Cypher Boise, ID
2 years ago
Dale Sims Greenwood, IN
2 years ago
Holly Shepherdsville, KY
2 years ago
Eic Edewaard Columbia, TN
3 years ago
mary South Bend, IN
3 years ago
Barry Charlotte, NC
3 years ago
Reply from AMP Smart
Apr. 16th, 2019
kimberly sporing Lexington, KY
5 years ago
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Dennis Hanberry Leonardtown, MD
6 months ago
jane doe Taylors, SC
7 months ago
Rion Everett, WA
8 months ago
TD Meyer Aurora, CO
1 year ago
Mariant Gutierrez Flemingsburg, KY
1 year ago
TBP Plymouth, MI
1 year ago
David Hyers Knoxville, TN
2 years ago
Lance Morrison, CO
3 years ago
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