Xfinity vs Vivint

Kalicia Bateman
Kalicia Bateman | Contributor

Xfinity Home Security and Vivint are two popular home security systems that offer a range of features and services for homeowners. Xfinity Home Security offers affordable packages that include professional installation, 24/7 professional monitoring, and video surveillance. The system can be easily integrated with other Xfinity products and services, such as internet and cable TV. On the other hand, Vivint offers more advanced features and customization options, such as smart home automation, energy management, and professional installation. Vivint's 24/7 professional monitoring and response team ensure a quick response in case of emergencies, and its mobile app provides a user-friendly interface for controlling the system remotely. Both Xfinity Home Security and Vivint offer video surveillance and mobile apps for remote control and monitoring. Ultimately, the choice between Xfinity Home Security and Vivint will depend on individual preferences and needs, such as budget, desired features, and level of customization.

Xfinity logo
#31 Xfinity
5.9 Overall Score
3.3
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(62)
Vivint logo
#3 Vivint
8.2 Overall Score
3.5
star star star star_half star_border
(8,444)

Overview

Xfinity

Monthly Monitoring Price

$10

Contract Length

Undisclosed

Money-Back Guarantee

30 days

Cancellation Fees

$110 or $230

Installation Options Offered

Professional, DIY

Security Camera Included

Yes

Time in Business

12 Years

Vivint

$29.99

None

Undisclosed

Undisclosed

Professional

Yes

25 Years

Ratings

Xfinity

Overall Score
5.9 of 10
Review Score
3.3
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Value for Money
3.3
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Quality of Product or Service
3.4
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Company Trustworthiness
3.1
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Likely to Recommend
5.0 of 10

Vivint

8.2 of 10
3.5
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3.5
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3.7
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3.7
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6.9 of 10

Reviews

Xfinity

Number of Reviews
62
Review Breakdown
3.3
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1 star
24%
2 star
10%
3 star
11%
4 star
21%
5 star
34%

Vivint

8,444
3.5
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1 star
16%
2 star
7%
3 star
10%
4 star
19%
5 star
48%

Reviews for Xfinity

Helpful Favorable Review

star star star star star

Tara Gillispie

September 8th, 2022

DETAILS

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Review Source

I’ve used Xfinity internet for years and have always been very pleased so I added the home security option this time and so far I have not been disappointed. It is much cheaper than the competitors. The no contract option was a huge bonus.

Helpful Critical Review

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Andrew Sekel

January 3rd, 2023

DETAILS

I have spent three hours over 2 days trying to get an appointment for a technician to fix my home security system. Xfinity is unresponsive, have a list of things they want you to do when it is obvious some of their equipment is not working properly. Only under threat of termination did they agree to send a tech in a week and charge me $49. Till them I have no security and a beeping noise that goes off every three minutes. Can't sleep they don't care!!

Reviews for Vivint

Helpful Favorable Review

star star star star star_border

Sachin Rana

July 18th, 2024

DETAILS

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Review Source

I like how reliable their security system is , gives me total control over the house. This company Vivint has provided me with advanced features which i absolutely needed like hd cameras , motion sensors that works execellently and also includes smart locks. They also provided detailed guides on how to operate and manage security system easily.

Helpful Critical Review

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Erin Sanders

July 16th, 2024

DETAILS

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Review Source

Recently I notified Vivint that our panel was smoking. I contacted their customer support through the app and submitted a picture showing the dark soot inside the panel and going up my wall. I was told that I needed to upgrade my panel to the tune of $2000 + dollars. I will be seeking a new security system with a new company.

The Final Word

Xfinity and Vivint are both good companies, but the overall best appears to be Vivint. That said, it's our pleasure to give you accurate, up-to-date, and relevant information and it's up to you to choose the company that best matches your situation and needs.

Top Choice

Vivint Logo
Vivint

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