Xfinity
Is This Your Business?3.3
5.9
Overall Score
Author: Kalicia Bateman
Xfinity Home is a home security solution offered by Comcast Corporation. The company offers multiple professionally monitored plans with a monthly fee ranging from $10 to $40. Top-tier plans also include the company's television and Internet service packages.
Some plans require a professional activation/installation fee starting at $100, but free installation is available on select plans. You can also opt for DIY installation. If you are an existing Xfinity customer, you may be eligible for additional deals and bundling packages.
Unique benefits of Xfinity Home include home automation for select smart home devices, energy management, remote system access, and 24/7 professional monitoring. Xfinity Home includes remote system access from any mobile device, instant email/text alerts, and cellular and battery backup systems.
You can find Xfinity Home security reviews below if you're interested in hearing what customers have to say about the home security provider.
Top Ranked Companies
The Good
- Professional and Self Monitoring Available
- Remote System Mobile Access
- Home Automation Integration
- Compatibility with Existing Equipment
- Customizable Packages
- Professional and Self-Installation Options
- Video Recording Available
- High-Quality Security Cameras
Professional and Self Monitoring Available
Xfinity offers three plans for security monitoring: Self Protection, Pro Protection, and Pro Protection Plus.
The Self Protection Plan starts at $10 per month and does not include professional monitoring. You’ll be able to monitor your home using the Xfinity Home App or your TV to view video recordings or live streams. Up to a week of video footage will be stored in the app. Self Protection does not require a service contract. This is a great option if you are looking for an affordable plan that allows you to monitor your house on your own time.
The Pro Protection and Pro Protection Plus plan both offer professional 24/7 monitoring. The Pro Protection Plan starts at $30 per month and includes access to a highly trained monitoring center, real-time alerts activated by set rules, cellular and battery backup, Xfinity Voice Remote control, and flexible contracts. Customers should note that the Pro Protection plan does not include a week of recorded video footage.
The Pro Protection Plus Plan includes all the same benefits as the Pro Protection Plan along with uninterrupted recorded video and searchable footage. The Pro Protection Plus Plan starts at $40 per month.
Home Automation Integration
Pairing your home security system with home automation can help simplify your day-to-day tasks and monitoring. Xfinity Home partners with several smart home brands to create a seamless integration. Some of the current smart home automation partners include Honeywell, Kwikset, Sengled, ecobee, Yale, Lifx, Carrier Cor, tile, Leviton Caséta Wireless, August, and Philips Hue.
These companies offer the following compatibility devices:
- Smart locks
- Lights
- Locator
- Thermostats
Remote System Mobile Access
Customers can customize alerts and adjust settings for home automation features using the Xfinity Home X1 entertainment system on their television or through the Xfinity Home app on their smartphone.
From the Xfinity Home app, you’re able to arm and disarm your system, get alarm-trigger notifications, view live video footage, and control compatible home automation devices. This app has a high star rating on both the Google Play and Apple Store.
Compatibility with Existing Equipment
Xfinity home security systems are wireless and fully compatible with existing security equipment the customer may already have. Xfinity will work with customers to ensure their current equipment is up to date and fully integrated into Xfinity's security system. This makes it simple for homeowners to upgrade to Xfinity Home Security without having to put additional money down for equipment they already have.
Many home security service providers require customers to purchase equipment from the company itself and don't allow equipment from other providers. This is a major benefit of choosing Xfinity Home.
Customizable Product Packages
Xfinity has several options for product packages depending on the size of your home and desired level of protection. You can choose the Base Home System, Complete Home System, or Ultimate Home System. The price and included equipment is listed below for each of the available product packages along with add-on options.
All systems include a touchscreen control panel, the Xfinity Home App, a battery system backup, and an Xfinity Home Security yard sign. Motion sensors are pet-friendly for animals weighing up to 85 pounds and monitor up to 50 feet.
Base Home System ($15 per month for 24 months or $360 upfront)
- 3 door/window sensors
- 1 motion sensor
Complete Home System ($20 per month for 24 months or $480 upfront)
- 5 door/window sensors
- 1 motion sensor
- 1 wireless keypad
- 1 indoor/outdoor Xfinity camera
Ultimate Home System ($25 per month for 24 months or $600 upfront)
- 10 door/window sensors
- 1 motion sensor
- 1 wireless keypad
- 2 indoor/outdoor Xfinity cameras
Add-on Equipment
- Indoor/outdoor cameras ($120)
- Zen thermostat ($120)
- Outlet controller ($50)
- Smoke detector ($70)
- Door or window sensors ($20)
- Video doorbell ($120)
- Motion sensor ($40)
Professional and Self-Installation Options
Customers can choose between professional installation or self-installation options for their security systems. This gives customers the choice to save money with a DIY installation option, which can make the overall cost of the home security system that much cheaper.
Customers can also have an expert install it for them to avoid added labor and the chance of anything going wrong during the installation process. However, professional installation requires an installation fee, so take that into consideration before deciding which you'd prefer.
Video Recording Available
Xfinity security cameras have live video recordings that you can add to your home security system to make it more robust. You can include 24/7 video recording to any of your Xfinity Home packages to access live footage of the past week as well as see footage from other times you may have missed. You can also hook an Xfinity camera up to your Xfinity X1 to view live video from your TV.
High-Quality Security Cameras
The option to add security cameras to your home security system is a requirement for most customers. Xfinity offers an outdoor and indoor camera priced at $120. The camera includes HD live video, night vision mode, and weather-resistant material. Cameras can be installed with professional help or by the customer. Xfinity recommends placing cameras in the following locations: on the front porch, the outside of your home, and high-traffic areas inside the home.
The Bad
- Internet Connection Required
- Limited Equipment Warranty
- Early Termination Fees
- Undisclosed Service Transfer Cost
- Poor Customer Review Ratings
Internet Connection Required
Xfinity security systems require customers to have an internet connection in order for service to be activated. However, this is common with security service providers, and internet connection makes wireless security systems convenient and easy to use.
Limited Equipment Warranty
Xfinity security plans offer a warranty for all Xfinity home security equipment, covering manufacturer defects for a period of only 30 days. The customer is responsible for all maintenance and repair costs, and the company does not publicly disclose its fees for technician visits on its corporate website.
Early Termination Fees
Many offered plans require customers to sign a two-year contract agreement. Customers may be charged an early termination fee if they do not return equipment immediately after canceling. The company reserves the right to raise pricing for its home security plans after one year of service. You can check out Xfinity security reviews below if you'd like to know if this has been an issue for past customers.
Undisclosed Service Transfer Cost
Customers are charged an undisclosed service transfer fee if they decide to move to a new residence while under contract. This also may include a reinstallation charge to set up the equipment at your new location.
Poor Customer Review Ratings
With around 30 customer reviews, Xfinity Home Security has an average star rating on BestCompany.com. Customers seem to be either extremely satisfied or extremely dissatisfied, with few reviews in the middle. Customers that are satisfied with the product and service highlight the cheaper cost of bundling, successful installation, helpful customer service, and the convenient mobile application.
Lower rating reviews mentioned the system lacking enough sensors, unexpected fees, poor value products, false alarms, faulty internet connection, and bad customer service.
Best Company has not received enough Xfinity Home Security reviews to make a final recommendation. Customers should proceed with caution based on the collection of reviews the company currently has.
The Bottom Line
Comcast Xfinity offers customers home security packages with 24/7 professional video monitoring and remote access with either professional or DIY installation options. You can add recorded video (up to a week of saved footage) to your alarm system for a $10 monthly fee where you can access footage at any time through Xfinity's app.
If you have current security equipment from another provider, Xfinity will work with you to get your old system upgraded with the latest technology and integrated into Xfinity's home security system. Xfinity's systems also feature multiple backup protection features as well as automation capabilities for smart home devices.
It's important to note that the equipment warranty is only for a period of 30 days and does not cover technician repair and maintenance costs, and you have to pay a moving fee if you are relocating the security equipment. However, this is common within the home security industry, and Xfinity does have attractive features and robust security packages for consumers looking to protect their homes with video monitoring and recording.
If you want to learn more about the home security provider and its offerings (such as value for your money, quality of product or service, customer service, company trustworthiness, etc.), check out Xfinity security reviews below.
