Brinks Home Security vs Vivint

McCall Martin
McCall Martin | Senior Editor

When it comes to home security systems, Vivint offers more advanced features and services compared to Brinks, making it a more robust option for homeowners who want comprehensive protection. While Brinks offers basic security equipment and monitoring, Vivint provides a wider range of devices including smart home automation, video surveillance, and energy management systems. Vivint's professional installation ensures that all equipment is set up correctly, and its 24/7 monitoring and professional response team ensure a quick response in case of emergencies. Additionally, Vivint offers a more customizable system with a wider range of options to choose from, allowing homeowners to tailor their system to their specific needs. Overall, Vivint offers a more advanced and customizable solution for homeowners who want a cutting-edge security system. Read some of the Vivint and Brinks reviews written by real customers.

Brinks Home Security logo
#3 Brinks Home Security
8.7 Overall Score
3.8
star star star star star_border
(3,943)
Vivint logo
#2 Vivint
8.9 Overall Score
3.8
star star star star star_border
(8,375)

Overview

Brinks Home Security

Monthly Monitoring Price

Undisclosed

Contract Length

Undisclosed

Money-Back Guarantee

Undisclosed

Cancellation Fees

Undisclosed

Installation Options Offered

DIY

Security Camera Included

Yes

Time in Business

Undisclosed

Vivint

$29.99

None

Undisclosed

Undisclosed

Professional

Yes

24 Years

Ratings

Brinks Home Security

Overall Score
8.7 of 10
Review Score
3.8
star star star star star_border
Value for Money
3.6
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Quality of Product or Service
3.6
star star star star_half star_border
Company Trustworthiness
3.6
star star star star_half star_border
Likely to Recommend
6.3 of 10

Vivint

8.9 of 10
3.8
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3.5
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3.7
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3.7
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6.9 of 10

Reviews

Brinks Home Security

Number of Reviews
3,943
Review Breakdown
3.8
star star star star star_border
1 star
18%
2 star
4%
3 star
7%
4 star
20%
5 star
50%

Vivint

8,375
3.8
star star star star star_border
1 star
16%
2 star
7%
3 star
10%
4 star
19%
5 star
48%

Reviews for Brinks Home Security

Helpful Favorable Review

star star star star star

Kevin Ortiz

May 25th, 2023

DETAILS

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Review Source

I’ve been with this company twice. Both of them have been alarm packages under contracts. The three-year contract length is a little extensive and very hard to get out of. The customer service is not up to par with the expectations of such a name recognize company. They are subsidizing work to smaller companies, and not knowing that their brand is being affected by poor customer service experience, that what you would expect from Brinks.

Helpful Critical Review

star star_border star_border star_border star_border

Melissa Bailey

March 9th, 2023

Company does not stand behind their own company representatives’ errors. Requested in September of 22 for service to be cancelled. The rep on the phone stated she would take care of it and it would take 30 days to be cancelled. It was never done and Brinks continued charging for service at an address that I do not live at. And sending bills to said address and not to me. They refuse to negotiate after their failure to cancel the account or advise that I had to call another number to cancel. Do Not do business with Brinks!!

Reviews for Vivint

Helpful Favorable Review

star star star star star_border

Andrea Bennett

May 4th, 2023

DETAILS

check_circle

Review Source

Was not happy with how the product was sold to me. The price was more than I thought but I am satisfied with how service is working. I have had some false alarms and some minor issues and customer service has been great

Helpful Critical Review

star star_border star_border star_border star_border

Mary Clifford Brewer

June 1st, 2023

DETAILS

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Review Source

Criminally awful customer service. I had issues since installation, and it took multiple, multiple, multiple phone calls to solve issues, and most were never resolved. I finally had everything removed.

The Final Word

Brinks and Vivint are both good companies, but the overall best appears to be Vivint with more home automation and better features. That said, it's our pleasure to give you accurate, up-to-date, and relevant information and it's up to you to choose the company that best matches your situation and needs.

Top Choice

Vivint Logo
Vivint

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