Brinks Home Security vs Vivint
When it comes to home security systems, Vivint offers more advanced features and services compared to Brinks, making it a more robust option for homeowners who want comprehensive protection. While Brinks offers basic security equipment and monitoring, Vivint provides a wider range of devices including smart home automation, video surveillance, and energy management systems. Vivint's professional installation ensures that all equipment is set up correctly, and its 24/7 monitoring and professional response team ensure a quick response in case of emergencies. Additionally, Vivint offers a more customizable system with a wider range of options to choose from, allowing homeowners to tailor their system to their specific needs. Overall, Vivint offers a more advanced and customizable solution for homeowners who want a cutting-edge security system. Read some of the Vivint and Brinks reviews written by real customers.
Overview
Brinks Home Security
Undisclosed
Undisclosed
Undisclosed
Undisclosed
DIY
Yes
Undisclosed
Vivint
$29.99
None
Undisclosed
Undisclosed
Professional
Yes
24 Years
Ratings
Brinks Home Security
Vivint
Reviews
Brinks Home Security
Reviews
Vivint
Reviews for Brinks Home Security
Helpful Favorable Review
Kevin Ortiz
May 25th, 2023
DETAILS
Review Source
I’ve been with this company twice. Both of them have been alarm packages under contracts. The three-year contract length is a little extensive and very hard to get out of. The customer service is not up to par with the expectations of such a name recognize company. They are subsidizing work to smaller companies, and not knowing that their brand is being affected by poor customer service experience, that what you would expect from Brinks.
Helpful Critical Review
Melissa Bailey
March 9th, 2023
McDonough, GA
Company does not stand behind their own company representatives’ errors. Requested in September of 22 for service to be cancelled. The rep on the phone stated she would take care of it and it would take 30 days to be cancelled. It was never done and Brinks continued charging for service at an address that I do not live at. And sending bills to said address and not to me. They refuse to negotiate after their failure to cancel the account or advise that I had to call another number to cancel. Do Not do business with Brinks!!
Reviews for Vivint
Helpful Favorable Review
Andrea Bennett
May 4th, 2023
Kissimmee, FL
DETAILS
Review Source
Was not happy with how the product was sold to me. The price was more than I thought but I am satisfied with how service is working. I have had some false alarms and some minor issues and customer service has been great
Helpful Critical Review
Mary Clifford Brewer
June 1st, 2023
Roanoke, VA
DETAILS
Review Source
Criminally awful customer service. I had issues since installation, and it took multiple, multiple, multiple phone calls to solve issues, and most were never resolved. I finally had everything removed.
The Final Word
Brinks and Vivint are both good companies, but the overall best appears to be Vivint with more home automation and better features. That said, it's our pleasure to give you accurate, up-to-date, and relevant information and it's up to you to choose the company that best matches your situation and needs.
