Frontpoint Reviews
8.1
Overall Score
Verified Customer
Review Source
Joe Sacramento, CA
When I was researching home security I found that Frontpoint had the best offer available, so I went with them. It was quick and easy access to the company. When I called late at night, they were available and very courteous and that was a comfort to me. My alarm finally went out on me after few years of service and they were pretty quick in responding to my need for a new machine and some additional sensors. I also opted for a new contract and that worked out okay because it has given me more more benefits and I actually ended up saving you some money.
I really haven't had any problems with any of the sensors - door, window, and the glass breaking sensors. I've never actually had to test it so I'm assuming that still works quite well.
5 years ago
Verified Customer
Review Source
Romy Austin, TX
Whenever I needed some assistance the employees were very patient and very helpful. They took me step by step to get whatever I needed to get done. I felt like they had a good attitude about it. It's easy to install yourself but there were also certain things that were a little bit confusing. I feel like they did a good job providing whatever information you need to online. There were a couple of times where I had issues with the equipment but the customer service was really good at answering those questions and getting everything fixed. I think that it's a very good security system. It's very convenient.
6 years ago
Verified Customer
Review Source
Failor
I have had Frontpoint twice, once in MD, & FL on an older machine. I stopped the calling service after 3 years contract but kept equipment plugged in and thank goodness because someone did try to break in and the alarm went off. I signed up for newer equipment and replacement batteries/sensors when needed. Frontpoint contacts you when there is a disconnect but perhaps they should call if a sensor goes off such as it moves position as in an open position. FP makes a big deal about the contract of 3 years, but I think it should be less time once you own equipment, the call in service perhaps should cost more to keep pace with other competition on market. So if the products and service fits your needs, then you have happy customers.
6 years ago
Verified Customer
Review Source
5 Oklahoma City, OK
The customer service is always there when I call. They always have the solution for the problem. They are prompt. When we have had some problems, they were on the ball. We've had 2 keypads replaced because of a wire. We have had some problems with the alarm system. When we parked in the garage for some reason the alarm goes off and I have to call. I like that I can call anytime day or night and Frontpoint is there to assist me. The other day the alarm would not go off and within less than a minute they were calling the police. I called it off but to know that things got taken care of and they made sure the police did not come out. But it was a very good experience for me.
6 years ago
Verified Customer
Review Source
Jenny Germantown, MD
Customer service is amazing. I've had problems and I feel like I get undivided attention until the issue is resolved. The system is not dependent solely on WIFI or electricity, it has the cellular aspect, so it just seems more reliable than anything else.
One problem I have happened to me two months ago. I had a really disturbing experience with my smoke alarm going off really early in the morning and the fire department came. Then I got a letter in the mail, basically a warning, saying if this happens again, I will be fined. And of course I called up Frontpoint and said I thought the fire alarm malfunctioned. According to the customer service person I spoke to was, 'oh yeah they get dusty sometimes and that sets them off.' I was provided with absolutely no information about that when I installed the smoke alarm. So to this day I'm worried about remembering to clean the smoke alarm. When it went off, it was insanely loud. I've had ringing in my ear for months. It was a very disturbing experience. If this is a reoccurring situation with Frontpoint, they have to somehow convey this information that the smoke alarms have a sensitive part that collects dust.
6 years ago
Verified Customer
Review Source
Gabriele Lancaster, PA
The representative over the phone spent a lot of time with me and he made me feel good and comfortable about the purchase. He made me feel secure that it was going to work for me so I went with Frontpoint. I really like all the window sensors and the docking station is great. If the docking station becomes unplugged it still registers and sends messages to the home base. It's super easy to use. I would have loved to have somebody come out and install the cameras for me because I still haven't installed the cameras and I paid all that money, having somebody come out and install cameras would be very good.
6 years ago
Verified Customer
Review Source
Michael Wauseon, OH
The system was easy to install myself. I've only had to call support once or twice but they were able to answer my questions and resolve my problem pretty quickly. The only problem I've noticed with their equipment is a lot of it has self adhesive so that you can save the interior of the house but it doesn't hold very well and they need to come up with a better adhesive. I like that I can contral the alarm through an app on my telephone remotely. I was quoted a certain price and then I was told later that in order to use the app feature, which I definitely still wanted to use it, it was going to be an additional ten dollars. I thought that was a little high just to use the app. I feel like they should have included that in the original price. I've had a couple of false alarms and they were very trustworthy as far as trying to alert me of the alarm and calling my local police when I was out of range to receive their call.
6 years ago
Verified Customer
Review Source
Donald
I chose Frontpoint because they were actually the first one that popped up and within five minutes they called me back with a quote and even though I wasn't planning on signing up that day, he ended up giving me an offer that I absolutely could not say no to so I signed up. The customer service absolutely goes above and beyond to make sure that they understand your problem and that they fix your problem on the first call. They're very professional and courteou. I could not say enough about the outstanding performance from the customer service. The equipment is extremely well built. It's easy to use and easy to set up. The monitoring fee is for Canadians and it's a little steep compared to some of the other companies but I don't really have any complaints.
6 years ago
Verified Customer
Review Source
Alicia
I called in and talked to the company and they said that they would send everything we needed overnight and walk through the set up. It was super easy. The only thing we had wrong was one of those door keypads and the first keypad we got for some reason we couldn't get to sitck so they just sent us another one. Anytime that we've had to interact with the customer service, they were able to do it quickly and troubleshoot over the phone with us. They are easy to get ahold of and don't put you on hold forever. It's really easy to install. It's not actually wired so we didn't have any issues with the actual equipment. It's really functional. We had less trouble with this system than we had with other systems we've had in the past.
6 years ago
Verified Customer
Review Source
Jenny Charleston, SC
I think it's a valuable asset to people for their own homes and for their loved ones that their looking out for such as an elderly parent. I had a lot of trouble with technical stuff and when I started it off they were very patient. They walk me through everything and when I had mistake come up for me, I called them and they reassured me and they were always available, very good service. I checked others and the amount of things that I would have to purchase from them in order to get just what I need would be way much more than I'm paying for what I'm getting from front point There's nothing wrong with it at all. I've never had anything happen, the equipment runs well, and the it's very important to me. I use it and security for my elderly mother who lives alone. I have already recommended them two friends that have elderly parents that are having trouble.
6 years ago
Verified Customer
Review Source
Mariano Mishawaka, IN
Frontpoint gave me the best quality, the price, the ratio, their use of innovative systems. And I can move them from house to house. They're just great and every time I call them they answer in time, every time there is a problem they call me, they let me know the situation or the status. They always the code in the alarm to make sure that it's me. They're really good with customer service. Their equipment is pretty good, the main features are incredibly good but the other motion sensors sometimes they can have little problems. The other day, I forgot to disarm my system and I got in my house and it went off and literally five seconds later they called.
7 years ago
Verified Customer
Review Source
Jeanne Fleming Rockville, MD
They are extremely available. They are helpful they will guide you through everything. They are patient, they give clear directions and they stay with you until you have it installed or whatever issues you're dealing with is resolved. Except if you have an issue that doesn't fall into their Purdue. For instance, I would like an indicator that lets people know I have video surveillance. They do not offer one. That seems like a loose thread. If you purchase a product from them, they should be proud to advertise that Front Point provides the video surveillance. So it was suggested that I go on the internet and order one. That fell short of what I expect from them and what they should offer.
7 years ago
Verified Customer
Review Source
Donna Rochester, MI
They have been good, they were right there with me to set up the system and make sure it works. When I first bought everything, they gave me a 40% discount because of my credit rates, so I thought that was good. There is no discount after the initial, so if I want additional equipment it's very expensive. They told me that the interior sensors wouldn't pick up anything under 40 pounds in the house, but the alarm went off because my cat happened to walk by (my cat weighs like 3 pounds) so it's obvious it will pick up any movement. I ended up having to get rid of my cat to use that sensor. If it's portable I will definitely put it in my new place that I move into in about 6 weeks.
7 years ago
Verified Customer
Review Source
William Glover
After doing research on the internet and comparing other companies, I felt that they were going to be the best for what you get. Straight from the beginning of the process, their customer support has been so helpful and good at answering stupid questions that we had. Right through problem solving and false alarms we've had, they've been really understanding. I work for the police department, so knowing what other products/companies offer, it's the same if not better than other systems. Their customer service is one of the best alarm companies, if not the best company overall that I've dealt with. The price is outstanding for the value you get.
7 years ago
Verified Customer
Review Source
Aubin Sanyal
I did some online research and they just had the best ratings as a company. They also had some advantages over their competitors, so I ended up signing up with them. I've had a few false alarms because of one of the sensors. They get triggered easily but customer service has been quite patient with us when that happens. They usually answer my questions and are always on top of everything, even when I forget some things. They make sure to contact me about anything that happens. They have really been doing a good job. It is a little pricey compared to some of their competitors, but I think that's because they have certain advantages to the other ones.
7 years ago
Verified Customer
Review Source
Adrianne Hughes
I was looking for a security system that wasn't monitored by ADT or something like that. I guess I just wanted something I could install myself, and I could do that with Frontpoint. Any issue that I've had, they have been able to resolve within minutes of talking to them. I was always either walked through the process or they just told me how to fix it. I think they could improve on how you attach sensors to walls and doors. I understand that most of their door and window sensors have those little sticky things on the back but sometimes those units tend to just fall to the floor. The sticky bits just don't work.
7 years ago
Verified Customer
Review Source
Grace Laboy
I researched what was available online before picking them. The reason was that they had cameras that let you talk to whoever came up to them. Everything else also looked great and since they did everything through the phone it made it easier for me to use it. I really didn't order it for myself, I got it for my mom. She doesn't live anywhere near me, and my brother was the one that went up and installed it all for her. Customer support was very helpful through-out the whole process. They even helped me and my brother to get connected to her system. It was a very simple and fast procedure thanks to them. They're also available most of the time and they will call you back to check on you and make sure things are well. So far the equipment has been good. My mother has been able to understand it and handle it very easily. Since I can also check on the system from my own device, it makes it a lot easier to keep tabs on what's going on. I am very satisfied with it so far. I needed it to have some assurance. Even though my mom is alone I can keep an eye on her no matter where I am.
7 years ago
Verified Customer
Review Source
William Chow Glendora, CA
I picked it since they were one of the easiest systems to set up and they had a great price, especially compared to systems like ADT. I filled out their online contact information form and they called me back within the first day. They got everything set up and ready in no more than half an hour. We set up the billing and they checked with me how many floors the house had, entry ways, windows, and stuff like that so they could provide me with enough sensors for everything. Any additional sensors were $60 so my initial cost for everything was very low, only $160 and there was no contract. Other companies I checked charged you more, including charges for set up. 3 days later I had all the stuff I needed. It came with instructions for you to set it up yourself and it was pretty smooth and easy.
7 years ago
Verified Customer
Review Source
Yolanda Guthrie
I went with them because of several reasons. One was that it all worked wirelessly, so I didn't need to have anything hooked up for it to work. That meant that if I decided to move somewhere else while my contract was still up, I could take the system and equipment with me. The biggest reason though was that after a year, the contract itself would terminate and I would switch to a month-by-month plan. When the equipment got to me, not everything was labeled. I had to download the instructions online and figure out which piece went where by myself. They have reached out to me whenever there is a false alarm, but the reports that they give me are not as detailed as I'd like them to be. They usually just tell me what happened and at what time. Once, after they had sent out the police for a false alarm, I had to give them a callback to figure out what exactly had set off the alarm in the first place.
7 years ago
Verified Customer
Review Source
Veronica Kennedy
They were running a special offer or something of the sort at the time. I was comparing things online and Frontpoint just seemed to be the most straightforward and simple system, especially when it came to the installation. The kicker was that the person that helped me was super patient when I called. You know, sometimes when you talk to a customer service rep they aren't really patient and they kind of make you feel stupid for having an issue. Not them though. Their customer service representatives are just very well trained. When one of my sensors fell off and I couldn't figure out what was going on with it they were just like 'maybe you didn't notice this or that, here's how to fix the problem' and that was it. I'm totally satisfied with it.
7 years ago
Verified Customer
Review Source
Alex Farwig
We wanted something that got a quick response from police and law enforcement. Judging from some of the reviews online, that seemed to be the case with Frontpoint. It also looked like no one could really tamper with the machine because it's cellular powered. If someone tried to unplug it or something, it would still notify the police or me about it. When I decided to sign up, I gave them my contact information online and they called me right away. The man that I talked to was really nice and got me hooked up with what I needed. When I got the system, I as able to set it up on my own with some help from a customer service rep over the phone. She was nice and helpful too. We've tested and played with everything and it all seems to work just fine. I had some issues with the motion sensors but I just called them and they were able to help me and get them working. We travel to Michigan a lot because that's where we're from. Since we are usually gone for a couple of days when we go there, it gives us peace of mind to have it. I can check from my phone if any doors or windows have been opened while I'm gone. If I forget to arm the alarm when I leave, I can do that with my phone too. There have been a couple of times where I've actually forgotten to do that, but it's not a big deal. As soon as I remember, I just get my phone out and arm the system. Mainly though, it gives me peace of mind when I have to work in the evenings. With my wife and baby home, I couldn't imagine not having this. If something happens, the police and I will be notified right away.
7 years ago
Verified Customer
Review Source
Gurneet Kaur
I just googled the best home security systems and they were the first ones that came up. I shopped around a little more, but I just decided to move forward and get them. Especially because the representative that assisted me was very kind. Whenever I have questions or have issues with the payments, I always get help instantly, even during the weekends. Everything works the way it's supposed to work. There have been a couple of times when the alarm went off on its own. Actually, the second time that it happened it was my own fault. When that happens, I receive a call back from them within a few seconds. I was very happy to find out that the service worked and that they responded instantly. I'm glad I chose Frontpoint, I feel very safe with them.
7 years ago
Verified Customer
Review Source
Joseph Santiago
I was with ADT for 5 years but when I was able to, I switched to them since they had good reviews and the option for a year-long contract. The system is pretty reliable and easy to install. They were very helpful over the phone when we got things set up. After that I've called customer support a few times because we have a young baby and sometimes when we arm the system he activates the alarm by accident. We've just been trying to figure out how to avoid that. But whenever the alarm goes off, I get a call from them immediately to see if everything is ok. At some point they added a feature that allowed me to lock and unlock my system from my phone. I really liked it but apparently it was just a trial. After a month they took it off and offered it to me for $10 more on top of the price I was already paying.
7 years ago
Verified Customer
Review Source
Leila Laurel, MD
Everything's been good so far. Customer support has answered all of my questions, and it was pretty simple to install the system. Plus, I really liked that I could customize my plan and take it to another home if needed. Unlike my previous provider, I could arm the system at night without making too much noise. That's something important for me because I have 2 babies. The only thing I don't like is the logos we put on the windows or front yard. They're a little too flashy, and they just don't seem sophisticated enough to alert a burglar that there's some type of security system. It almost looks fake.
8 years ago
Verified Customer
Review Source
Jose
Great company, great service, outstanding equipment . Overall I am just a satisfied customer. It's easy to install compared to all these competitors out there that charge a lot more just to install it for you. They've always been friendly, they've always been convenient when I need them. When I call for an emergency or questions they always answer. If they don't answer they always call back. Affordable prices.
3 years ago
Verified Customer
Review Source
Michael
Any minor issues I've had, they've been super responsive and have always resolved the issue very quickly. I had an issue with a couple of the sensors. The garage door sensor I've actually had to replace multiple times because it failed, like within a year after installing it. But other than that, everything's been great. I like the fact that I can manage it remotely, particularly through the app on my cell phone. Overall it's been a great experience, their customer service has been super helpful and responsive. I would highly recommend them to anyone else.
3 years ago
Verified Customer
Review Source
Jackie
Convenient and it's easy to install. I've had them for five to seven years and I've never really had an issue with the equipment. I had an issue with batteries once and they sent me a new battery, so that they stay on processing. When something happens, like your alarm goes off, they always call. If I have any questions or need to reset or anything a problem with it, all I do is call the customer support and they're more than willing to help me.
3 years ago
Verified Customer
Review Source
Sundara Sampath Dublin, OH
3 things...Shipping-Cost/Customer-Suport/Monthyl-Cost...for the customer who are with you long term, please do free shipping when they new security products & 2nd one I noticed there is communication gap, when my contract was extended Customer support person promised me extending my contract for addition 3 years will cover all equipments under warranty, but when one equipment failed I was asked to pay the cost for the equipment, when I explained they could find only my contract extension, but not find the note of my warranty. & 3rd consider lowering the monthly fee after 4 years of service, it would be helpful for customer who are with you for 4 years.
4 years ago
Verified Customer
Review Source
Hugh Burris Indianapolis, IN
Prompt customer service and outstanding attitudes from everyone I’ve dealt with. Always willing to help solve any issues. No system is without glitches, but these folks will walk you through any issues step by step until every meets your needs! I’ve never talked to anyone with a bad attitude and have always gotten my concerns resolved to my satisfaction! No matter what it was.
4 years ago
Verified Customer
Review Source
Erica Seattle, WA
I liked their communications their customer service was excellent, I had zero problems with them and I've had them for over three years. They are always very helpful, they're always quick to respond and they help me navigate with any problem very easily. I have had a couple of issues with sensors but they were able to fix them very quickly. I love being able to navigate it with my phone and having alerts come up anytime that I need them when I'm away or otherwise. My only suggestion would be maybe follow up after a three-year contract is up to see how we could save more money.
4 years ago
Verified Customer
Review Source
Richard Vancouver, WA
I like the concept of the wireless mechanism and its the items available from my system, but the monitor is a little expensive. I like the phone app where I can see what all my devices are doing. I actually have two devices, the one is to my home and one is that to another place. I haven't had any failures everything seems to be operating properly. Every time I call them they're right on top of they walk me through it. We get everything resolved and we're good to go. Keep up the good work, I'm satisfied with it.
4 years ago
Verified Customer
Review Source
John Bridge City, TX
I chose them for the easy setup and the price. You can have as much or as little as you would like to depending upon your individual security needs, meaning you can use the wireless remotes that you can purchase in addition to or you can use the app on your phone. Customer support is very friendly extremely knowledgeable and you don't have to wait for someone to handle the needs that you're calling in for so. They offered very reasonable prices and the equipment provided is good if not better than any other competitors that's available on the market today.
4 years ago
Verified Customer
Review Source
Matthew Dublin, CA
I've had Frontpoint for 7 years and have had great experiences with them. In all those years of talking to customer service when I need help, only one of them wasn't very kind. We got two new doors and couldn't find the sensors we wanted anymore since they were discontinued, so that was a bummer. The system is easy to use and makes me very happy overall.
4 years ago
Verified Customer
Review Source
Tricia Oreland, PA
When I was researching security system companies, I saw that Frontpoint had a good reputation and is a wireless system. We've had a few sensors fall out but everything has been taken care of, so no complaints. The system was easy to install and every time I call into their customer service department they are helpful and friendly, getting things resolved quickly.
4 years ago
Verified Customer
Review Source
Brenda
When I had questions about installation and equipment before I purchased it, they were very accommodating as far as answering all my questions and making me feel at ease about the product. Now that I have their system, they are still very patient and helpful to make sure I feel comfortable about the whole process. They are very tolerant because I set off that alarm a lot. The system works the way it's supposed to.
4 years ago
Verified Customer
Review Source
Yen-Chi
Frontpoint is pretty good. I have no complaints. They are pretty trustworthy. The app works really well. The integration with the home automation is really good and response time is fast. Their staff is pretty good. They are always super helpful and easy to reach. Always able to answer all my questions. The only feedback I have is it would be awesome if they bundled equipment.
5 years ago
Verified Customer
Review Source
Todd
I wish Frontpoint would come out with a wireless camera so you didn’t have to plug it into power and a garage sensor so it could detect folks coming up your drive. Other than that everything works. There are no problems. I appreciate that they are quick to respond if we have a question. They are also quick to notify us if there is an incident and the house. We don’t have a lot of neighbors so it is nice to have a group of folks monitoring our house for fire or freezing issues.
5 years ago
Verified Customer
Review Source
Christine
Every site I have looked out they are rated either number one or number two. It works the way it is supposed to. They call almost immediately if there a delay putting in the code. It was very easy to install and easy to use. It is connected through the phone line. The only issue I’ve had with the equipment in the couple of years I’ve had it is it needed a new battery one and they got it to me very quickly.
5 years ago
Verified Customer
Review Source
Tiffany
I like using the app. It is easy to log into and cancel the alarm if it is a false alarm. They also call whenever there is alarm which is nice. I like the options and the different things I get connected electronically. I think the glass break sensors are a little off as I have broken glass and it has not gone off but everything else has been fine. Once when I needed a break from the payment, the gave me a six month delay to keep my service.
5 years ago
Verified Customer
Review Source
Tim
I was with ADT for years and they promised me that my prices would never go up and they stood by that for a couple of years and then they did not stand by that so I looked around online and found Front Point and they had the most stars so I checked them out and have been very pleased with it. Anytime we’ve accidentally set it off, they always call my cell phone in a certain amount of time. Whenever the doors open, it goes “ding ding”. I know when someone is outside.
5 years ago
Verified Customer
Review Source
5 Bristol, VA
I have the assurance and know that they are there when something happens. The quality of the equipment compared to some others, it seems to be a better company. I rarely have problems and when I call, they knew exactly what my problem was and resolved it. Most of time I will get someone that can take care of my and educate me as why my problem occurred.
5 years ago
Verified Customer
Review Source
Laura Pasco, WA
Frontpoint was very quick to respond to things. They didn't make us feel like we were stupid like the other companies did. They stay on the phone with you and try and make sure that everything is working to the best that it can. They go above and beyond from what I've had experience with other companies. A few of the items will fall offline. We've had a few times where it has done false reports but it's very far and few between.
6 years ago
Verified Customer
Review Source
Geraldine Waterford, MI
Every issue I've ever had was resolved and they communicate very well with me at different levels. I've had issues with the hub that continues. Even though I have to keep calling to have it reset, it loses the identification of doors and windows at times. It'll just say "door open" instead of "garage door open". The camera's fall off line quite frequently. I'm not crazy about the camera system so I won't buy any more of those. Other than that, the system's been working pretty good. It's easy to install yourself. Their cameras on the app don't function properly. There's only one space that you can actually see. They're not very maneuverable.
6 years ago
Verified Customer
Review Source
Peter Flat Rock, NC
When I called for technical support, people got back to me in a reasonable period of time and they spent a lot of time and effort to help resolve the issues. For the most part it works. There are some glitches and unexplained glaciers now and again. There are a lot of devices that are not compatible and I would say that they should incorporate the ability to use a lot more.
6 years ago
Verified Customer
Review Source
Nancy Yorktown Heights, NY
They are always available and their customer service is very nice on the phone. They addressed the situation immediately. I haven't had any issues with them. From other carriers I've had full alarms going off and I haven't had an issue with it though. I'm very happy with it. I like that it's user friendly when it comes to their phone app. It's accessible.
6 years ago
Verified Customer
Review Source
Donna Barnhart, MO
No complaints here. It is easy to use, you can turn off the alarm from your phone and that has worked out real good, I don't even use the keypad they gave. When we have had a couple of problems, they were able to work with us and get those problems worked out. We've tested all the windows and doors and everything has worked fine and when we accidentally set off the alarm ourselves, it was transmitted to the company and they called use back to see if everything was okay. I am very satisfied with the pricing of the equipment too.
6 years ago
Verified Customer
Review Source
Guadalupe Asheville, NC
They were easy to work with on the phone. They were able to get me my equipment and everything I needed without overselling and working with my budget. Every time I've called, I've always been able to work with whichever agent on the phone. They helped me walk through any trouble shooting and if I need to sign up any new users online. It seems to be pretty durable and long lasting, easy to install. It's easy for you to check on your policy, get updates immediately.
6 years ago
Verified Customer
Review Source
Anthony
I think the service is great. Every time I've called, I've been connected to a person almost immediately and they've gone out of their way to make sure everything is taken care of. None of the equipment has failed or malfunctioned. Everything works perfectly and it was really easy to install. I think the app integration is really great, you can monitor your home from your pheon or any kind of electronic device.
6 years ago
Verified Customer
Review Source
Scott Webb
My experience has been mostly positive. The area for improvement would be to give me bundled options instead of ala cart. I have been advised my system will not allow for anymore cameras but tells me nothing of upgrade opportunities to allow for more. There is. O DVR option as well with the system. I would like 7 soffit cameras to create a complete perimeter around my home.
6 years ago
Verified Customer
Review Source
5
They are always there when you have any problems. They will help you troubleshoot. The young lady proceeded to stay on the phone until I got all of my equipment hooked up. It was beeping incessantly and I called up and they checked it out and said that I didn't have power supply. It seems to work. You open the door and the alarm goes off and you shut the alarm off. I haven't had one issue. I think they could be a little bit cheaper but I'm willing to pay the price for the customer service and equipment.
6 years ago
