Frontpoint: Read 3,202 User Reviews From Real Homeowners

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Verified Customer

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William Kandel Washington, DC

Crappy equipment! And hugely expensive. We had good equipment before Frontpoint replaced it with an "upgrade" that is pure garbage. It has inadequate volume country so every time we open the front door, on the quietest setting, we are still announcing to everyone in the neighborhood that we have opened the door. So obnoxious. There is zero information of use on the new panel. Why on earth did Frontpoint upgrade to such junk? Frontpoint required $327 for it or a two year commitment. I very much regret this decision. When my contract runs out, I will not renew. You have chosen the path of profits over value.

4 years ago

Reply from Frontpoint

Hey William, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Verified Customer

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Nikki

Installation is easy, however, customer service is not great. For example, I put in a call two weeks ago for help with installation of a new keypad. When on hold for Customer Service, you are given the option to leave your number for a callback & then you select a time. My callback was supposed to come 30 minutes later, but it came a week and a half later when I wasn't home to upgrade the unit. My biggest complaint is that when subscribing, you are given the impression that you will have full use of the FrontPoint app, however, it expires after something like 30 days at which time if you want to continue using it, you have to pay $10 more per month. That was never told to me when I signed the contract. It's ridiculous that to have use of the app, I would need to pay the same amount per month I was paying to CPI & they actually talk to you when an alarm goes off. Sorry that I signed a 3 year contract.

6 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Sep. 5th, 2019

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Verified Customer

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Michael Chernin

I have no complaints about the equipment or service. Both have met my expectations. Sales department needs work. I was lured in by a $20 a month offer and was not told that after a trial period the Frontpoint app would be disabled. When I called to complain I was told they would be happy to enable it for me for $10 a month. Of course I was furious. The customer service rep I spoke with was absolutely certain this was explained to me during the sales process but i will assure you it was not. I tried to cance my service but was told the free cancellation period had expired and the 3 year contract was in effect. How convenient for Frontpoint that it works out that way. Not a happy client.

6 years ago

Reply from Frontpoint

Michael, we appreciate you taking the time to share this feedback with us. It is feedback, like yours, that truly helps us grow as a company. Rest assured, we will be looking into this internally to ensure this does not happen again in the future.

Jul. 29th, 2019

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Verified Customer

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JB

The system, and the mobile app, is very good. This alarm system, like MOST other cellular/WiFi systems, is very specific to your place of installation. With my house having metal studs, metallic insulation, and numerous normal modern appliances, the system was worthless. Many false alarms, many unreported alarms. Who wants to be laying in bed and hear "patio door open"? You grab your gun and find out no door was opened. This happened enough times for me to get this system out of my life. Nothing wrong with frontpoint, just do your research on these types of systems before purchasing. SO many flaws in this technology. Go hard-wired, old school alarm systems if home security is important.

6 years ago

Reply from Frontpoint

We appreciate you sharing your feedback and would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

May. 7th, 2019

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wendy

Frontpoint seems to have a disconnect between their sales department and their customer service department. I have been a customer since the early days and my equipment has literally stopped working 4 difference occasions. When I suddenly became 'out of contract" dates, I was sent to sales. TOTALLY inappropriate because I am a current customer and I was sold a whole new package. I felt completely ripped off. In contract once again, and the equipment died on me...once again. SO FRUSTRATING. The manufacture of the central box seems to have quality control problems. I will give excellent feedback to customer support for handling me. We travel a great deal and sadly, the equipment seemed to fail when we were getting ready for an extended trip. So, we were without service for weeks at a time. Customer service took care of things but I really had to hound them from the airport and than once again, remotely. I give Frontpoint a 2 from a technology standpoint but if your customer service hadn't 'delivered' I wouldn't be a customer anymore.

6 years ago

Reply from Frontpoint

We appreciate you sharing your feedback and would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

May. 7th, 2019

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Verified Customer

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Anonymous

I signed up because they were rated top-tier, and they were a little bit cheaper than their competitor. But, I've had some bad experiences and I'm locked in a contract with them even though I want to leave them. Everyone is trained a little differently, no one answers the question the same. Some people there have a little attitude, and I thought that was kind of rude. There was a situation where an alarm went off and they called, and we told them it was a false alarm, but they had an attitude about that. I use them on my rental properties, so I was hoping they could give me a discount because I have multiple accounts with them, but they wouldn't do it. I talked to 6 different people one day and not one would give me an answer. The equipment is ok, it's all plastic and the siren isn't loud enough. The battery loses power and won't keep the panel running. They're supposed to call you when that happens, but no one ever contacted us about the lack of power.

7 years ago

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Verified Customer

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Stephanie

I love the customer service, and the system works great, but it was a nightmare to install and is incredibly bulky and ugly. Also, there is no way to mount the keypad into my wall or hide the camera chords without spending an extra $1,000 on an electrician to run equipment through the drywall and make it look decent in my new home. There is also no way to have someone from Frontpoint help you physically install the system (they can only talk you through it over the phone), so you are on your own. I have been in my house for 2 months, owned my system for 3 months, and I just finished fully installing it (with the help of an expensive electrician). I should have gone with a company who installs the system, mounts it, and makes it look better aesthetically speaking.

7 years ago

Reply from Frontpoint

We apologize for the negative experience you feel you have had with us, as it is far from the quality of service we aim to provide all of our customers. We would like to make the situation right for you. At your earliest convenience, please private message us with the name and address on your account. Thanks for your feedback and we hope to hear from you soon!

May. 21st, 2018

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Sarah Riley Glenwood, MD

Prior to our most recent experience I would have given 5 stars, however, we recently upgraded our panel for our rental property and the tech support gentleman totally screwed us up. It appears he connected our rental property panel to our primary address. The sensors are all malfunctioning and our properties are not being monitored. We continue to spend several hours with tech services without immediate solutions. Super frustrating.

3 years ago

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Kevin

The monitoring service seems to work fine. They should probably look into more substantial equipment, it really seems like tinkertoy stuff. I really do wish I'd gone with another company. For now I'm just staying put since it functions. The amount of time it takes to get to somebody is obscene, especially when you're having a problem with your alarm and you think there may be a burglary.

3 years ago

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Mark Northridge, CA

I tried to put my system "On Hold" and they kept charging me for months. How could they justify the charges if all of the gear was in a box in my garage? They are charging for monitoring right? Shouldn't they have detected that there was no signal??? How can they say this was an accident??? If someone broke in and smashed my gear would they even know??

4 years ago

Reply from Frontpoint

Hey Mark. thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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Lila Ventura, CA

I went with Frontpoint because they seemed to have the most secure system. It takes them a long time to answer the phone in customer service, but the system itself is easy to use. My system fell off and broke and now the front door camera doesn't work. Buyers beware, because they have a contract that sucks you in for five years and you can't get out of it without paying a large fee. They are very elusive about their contract before you sign up.

4 years ago

Reply from Frontpoint

Hey Lila, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Feb. 4th, 2021

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Allen Myrtle Beach, SC

They're a pretty chauvinistic company. They called me when my husband was not available and even though I was knowledgeable on the problem, they refuses to talk to me and said they would call my husband back. We have had sever experiences with the product going bad, the last time during a hurricane, the alarm kept going off, and we still haven't heard back from them though t has been 3 or 4 weeks. We had to replace the front door sensors and the living room sensors are currently offline. Their equipment seems to be failing quite quickly.

6 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 3rd, 2019

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Jerry

The customer service is there to respond, although sometimes not helpful. Some of the sensors do not stay linked to their home network. I don't find them a very good company. They like your call number to your cell so if your alarm goes off when you're not at home, they ask you what's wrong but if you're unable to answer the question because you're not at home, then they don't know what to do so it's really not very productive.

6 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Sep. 24th, 2019

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Verified Customer

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Charles Camby, IN

I've had a lot of uses with Frontpoint. There have been billing issues with charging my card and it takes forever to get things credited back to my account for several reasons. The coverage does not cover the whole house that I bought for the unit. I've already had to replace the three of the sensors so I'm not happy with the system. There's constantly something that always an error.

6 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like the opportunity to make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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Monica Milligan

It hasn't been a good experience at all with this system! The security system and app are both faulty. Customer service manager was very rude and not helpful whatsoever. As soon as my contract is up, I will be going with another company as soon as possible. The app constantly reads false and says my alarm is disarmed when I'm fact, I armed it. The cameras are always going in and out of service... I do not like this system, period!

6 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Jul. 29th, 2019

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Jan

My husband passed away and I made the decision to sign up to quickly after his passing. They are eight dollars a month more than a competitive company that has the same equipment. I tried to get them to reduce it to a competitive price but I already signed a contract. I don't have much contact with them. It misfires in the middle of the night and it is uncomfortable to get up and then there is no indication someone has opened or closed the door. I would not recommend them.

6 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 22nd, 2019

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2 Lusby, MD

I called to ask for information because I didn't understand how to turn the camera on in my house and everyone seemed to say that I needed something but no one seemed to provide information that would make sense to me. The equipment is not self-explanatory. The only problem is that it's not very efficient. The sticky things fall off the windows all the time. There is always something going wrong and there is no one there to help assist you.

6 years ago

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Rahsaan Belleville, IL

I've been calling several times because it wasn't working properly. They let you install it yourself and some of the stuff that I put up on the way fell off and I can't get any help with it, so I really want to get out of this contract. If I would have known there was a contract, I wouldn't have signed it. The system isn't working properly. They should have better customer service with people coming out to check to make sure the system is working properly.

6 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Escalation Specialists reach out to address your concerns in detail and make sure you are fully taken care of. Thanks again and we look forward to speaking with you soon!

Jan. 15th, 2019

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Aderiaun Long Beach, CA

I thought it was easy to set up. They have good customer service, I just don't know how to work the system. I don't know how to arm it without going online. There's nothing on that front desk to tell you how to work it, they just send it out and have you set it up yourself as if you're a genius. I wish I could return in and get my money back, I hate it.

7 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. It is important to us that you feel confident using your system so we are going to have one of our Support Supervisors reach out to assist you. Thanks again and we look forward to speaking with you soon!

Aug. 9th, 2018

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Louis Primozic Broadview Heights, OH

In comparison to other services, they have a better price and an easier to use system. The equipment is great, but the sticky part that you use to put it up on walls doesn't exactly work on all doors and windows. That might require some extra work. On the sales side of things, they are very responsive, they did an excellent job on that part. It was pretty aggressive and I hoped that would carry over into customer support, but it did not. Customer support kind of falters after the initial sale, they're not very responsive via phone or email.

7 years ago

Reply from Frontpoint

It is important to us that you always receive all the help you need so we are going to have one of our Support Supervisors reach out to you shortly to answer any questions or address any concerns and make sure you are fully taken care of. Thanks for sharing your experience and we look forward to speaking with you soon!

Apr. 24th, 2018

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John Frank Cambridge, MA

While the Frontpoint stuff is better than ADT (actively damages trust), the equipment and overall experience of Frontpoint are significantly inferior to Google Nest. I'd be delighted to use Frontpoint as the monitoring service for my Nest equipment.

4 years ago

Reply from Frontpoint

Hey John, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Michael J Gaffney Peoria, IL

Cameras don't always pickup motion. I just came home and indoor camera shows me in the house but never even showed my arrival. Deliveries are placed on porch but never even shows it being delivered or whom it came from. Could be stolen and I would never have even known it was delivered.

4 years ago

Reply from Frontpoint

Hey Michael, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Verified Customer

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Bryan Joliet, IL

All equipment is basically the same and customer service takes a long time to get a hold of people and they are not very knowledgeable when you do get them. If I didn’t have all the equipment I would have switched companies a long time ago.

4 years ago

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Verified Customer

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Jeffrey Griffin

Its like the sensors and the hub do not stay in sync. Came in and the alarm was set but it never prompted us to disarm. Walked around house then saw the hub was still red. Sensors tell us of an action way later, like door or window open or closed.

4 years ago

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Ashley

I hate that nothing was offered to me besides me having to pay more when I moved and Frontpoint no longer was working because my doors are made of metal, causing the door sensors to not work. The camera was the only thing that worked and I pay $50 monthly so it just seemed unfair. Wouldn't give me a discount or anything which was dumb.

5 years ago

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Verified Customer

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Jacqueline Phillip

My experience is bad, the equipment not working ever time depending on their position in the house and the distance, garage door sensor can't work, because it is far from the hub, and they asked to buy a long distance sensor on my own. I can't wait to change this company

6 years ago

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Verified Customer

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Janet Perry

It was easy to install but there are continued odd problems with the system. One is adjusting the volume on individual sensors. Another issue is random faults like low battery and it mysteriously disappears. This is annoying and you never know if it is real.

6 years ago

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Immanuel Ramon Colon Lugo

Pretty bad. Price is expensive. Change cancellation policy. I won't recommend it because you can't cancel and you have to pay remaining balance. Charging a fee is ok but charging a whole contract is horrible. Don't charge extra to use the app. I can't change code from app. Don't charge extra for video give free 2 or 5 gb of video.

6 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 3rd, 2019

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Verified Customer

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Marcia Griffiths Farquhar

When I say that an alarm is all set, no need to send police, and they promise to call....frontpoint on two occasions has sent the police and now I am going to get charged, and wish this could be reversed, and I asked for the police not to come.

6 years ago

Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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Verified Customer

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Randy St Louis, MO

The equipment after a while stops reading, the sensors don't go off, the app tells you the doors are open when they're closed. They also let people that know my pass code from my alarm order things without my knowledge and then held me responsible without even telling me that they were ordered.

6 years ago

Reply from Frontpoint

It is important to us that your system works exactly how you need it to. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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Ivan

Technical assistance was very basic and didn't resolve the issue. I have two sensors that routinely act up and their advice was "move them, see if that works" and then emailing me a 20% coupon to buy new sensors. I'll fulfill my obligation but will likely look elsewhere when that's up.

6 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

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Verified Customer

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Rosemary Ingala

Originally they were very responsive. Beyond that I had a communication with a customer service agent who had promised me a certain price on some sensors. I tried repeatedly to reach out to him to no avail as he never got back to me.

6 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We are glad to see that you were able to speak with one of our Account Specialists and that they were able to help you with those sensors. Please let us know if there is anything else we can ever do to assist you moving forward.

May. 7th, 2019

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Verified Customer

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Arlene Mira Loma, CA

I like the mobile app interface. I don't that Frontpoint has a contract. The person who built it for me created some flaws in the design and I had to pay out of pocket and an extra one. I was kind of upset that the person who helped me in the beginning took my sale and that was it.

6 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

Apr. 23rd, 2019

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Verified Customer

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Roselyn Los Angeles, CA

I had a problem with my system detecting false motion and when I came to the company and asks them to waive the fee because my product was faulty, they would not do it or meet me halfway with the bill. I am locked in with the contract so I can't go to another company. I have had to pay thousands of dollars for false alarms.

6 years ago

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Verified Customer

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2

They did not give us all the facts at the beginning about the app to check your system whether it's on or off on your phone and that it would be going away after a certain amount of time and that there'd be no way for you to check your equipment when you're not home. That was very unpleasant to us.

6 years ago

Reply from Frontpoint

We apologize for any miscommunication that may have occurred. We would like the opportunity to look into your account and make this situation right. At your earliest convenience could you please private message us with the name on your account? Thanks for your feedback and we hope to hear from you soon.

Feb. 13th, 2019

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Verified Customer

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Dezmond Milwaukee, WI

The sign up discount is appealing except it locks you into a 3 year contract that you have to pay full 3 year term to terminate. They charge $50 a month for monitoring then another $50 if someone is dispatched. Should be clearer about that up front.

7 years ago

Reply from Frontpoint

We apologize for the lack of communication you feel you have had with us. We will be using your feedback to help us improve and grow as a company.

Nov. 30th, 2018

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Verified Customer

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Helen Yorba Linda, CA

my experience has been inconsistent. I questioned having to install the equipment myself. I have been very unhappy with my equipment. Equipment defect. Product falling off the walls and doors. Constantly needing replacement. I am needing to call customer service to replace and reattach.sensors are are activating my alarm.

7 years ago

Reply from Frontpoint

We first would like to sincerely apologize for any inconveniences you may have experienced regarding the functionality of your equipment. Rest assured, one of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks for sharing your feedback and we look forward to speaking with you soon.

Nov. 8th, 2018

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Verified Customer

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Mike

Customer service is good. The product is nothing special and more pricey than most in its class. There not many functionalities and they make the ability to manage your system from your phone $10 more a month than the basic package. I'm locked into this contract so I'll ride it out but I won't be going back after that.

7 years ago

Reply from Frontpoint

We appreciate you taking the time to share your experience. We would like the opportunity to look into your account and reach out to address your concerns. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Aug. 27th, 2018

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Verified Customer

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Reed Deluca Stamford, CT

Medical alert was triggered due to faulty control panel and the fire dept had to break down our door to get in.No one was home. In discussion with Frontpoint to have them pay for damage repair.

3 years ago

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Verified Customer

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Jeff Graham, WA

Too many technical issues. False alarms. Equipment failures. The motion sensor notifications are not in real time. If someone was stealing all the tires off your car, you would get notified after they drove away.

3 years ago

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Mary Godwyn Sherborn, MA

Products are good, but customer service is non-existent. No one answers phone calls. Phone calls arr never returned. Decided to cancel for this reason- had trouble canceling because no one answers or returns calls.

4 years ago

Reply from Frontpoint

Hey Mary, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Verified Customer

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Victoria Fegen Los Angeles, CA

Too inconvenient for me to install myself. And Frontpoint has no problem turning off my recording rules when I have exceeded my monthly limit but can't seem to let me know or turn it back on at the beginning of the month.

4 years ago

Reply from Frontpoint

Hey Victoria, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Sep. 2nd, 2021

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Verified Customer

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David Pressburger Plain City, OH

Customer service has been below expectations of late. Previously, that was what they did best but now they are barely average in that regard. Also, the equipment (especially the video monitoring devices) is below average.

4 years ago

Reply from Frontpoint

Hey David, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Verified Customer

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Chad Houston, TX

We’ve had hardware problems and they have been recalcitrant to fix the hardware. It has been savory. The system works pretty well but the motion detectors are a bit problematic.

4 years ago

Reply from Frontpoint

Hey Chad, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Verified Customer

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Teresa Philadelphia, PA

Sometimes the alarm doesn't go off and sometimes it goes off when nothing happens so that's not good. I had one bad experience with the customer service rep but then all the other ones were pretty decent.

4 years ago

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Verified Customer

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Nichole

It could be better. They shut down the app after a month of service saying that it wasn't part of my plan. My alarm has been activated couple of times and nobody has called mento check

6 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 3rd, 2019

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Verified Customer

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Eartha Houston, TX

Customer service is so bad. They don't call back so I'm not sure I'm even getting the benefits from it. I've had it 8 months and I don't think it's been working the whole time.

6 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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anonymous

It doesn't always work and they're not always responsive to needs. We've moved around a lot and it's been difficult moving the system. The app does make it easy to alarm and disengage.

6 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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Malgorzata

Compared to other companies, they are a little bit outdated but it is simple. They don't always tell you everything when you are signing so they should be more open about all the stuff.

6 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We will definitely be passing your feedback along so we can continue to grow as a company. Please let us know if there is anything we can ever do for you moving forward.

Jul. 22nd, 2019

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Verified Customer

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Kitty Price

The service is unreliable. The system constantly says "has not responded since" because it stops working so much. Very poor product considering it is meant to keep myself and my family safe.

6 years ago

Reply from Frontpoint

We appreciate you taking the time to share your experience with us. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address all of your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Jun. 3rd, 2019

Frontpoint Reviews

Summary of Reviews