Frontpoint: Read 3,202 User Reviews From Real Homeowners

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Verified Customer

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A.A.

Every customer support interaction I've had with them has been fantastic. The system does exactly what it says it does and I like how it is compatible with other equipment. It lets me customize my security system to suit my needs. If I need a door sensor that can withstand -20 degrees, then I can buy that and integrate it to my system. I already got a second system for another location.

7 years ago

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Anonymous

I chose them because I liked the information that the salesman gave me. Communicating with them is always easy and I can always talk to someone. They are very thorough in the information they give me too. I've had no problems with the equipment. Everything is easy to assemble. The cost of the equipment is reasonable, especially since they give you a guarantee for the product. I'm happy I chose them.

7 years ago

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Verified Customer

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Anonymous Columbus, IN

I went with them because of the value they offered and because the system was easy to install. Overall my experience with them has been great. The tech support people that I have worked with were very helpful and knowledgeable. Thing is, I thought I was going to get a flat screen display for the control panel. Instead I got this thing that is very large and old looking.

7 years ago

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Verified Customer

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Marion Mcclain Durham, NC

After doing research I found out that they were the number one security system so I went for it. When I called to inquire about it, they were very thorough and very helpful. They walked me through each step to get it and I'm very confident that I will be ok with it. The person that helped me even gave me his phone number in case I need to reach him directly. I'm sure I can install it myself and get everything up and running. If I have a problem, I know I can just call customer service, they're great.

7 years ago

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Verified Customer

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Justin Opotzner Ballston Lake, NY

We picked it because of the internet ratings and because the salesman was very good. They've been very responsive and have resolved any issues that come up very quickly. The only thing is that I didn't quite like that the equipment just came pre-packaged to install with those foam stickers. I would have preferred to have the option to do the installation using screws or drywall mounts.

7 years ago

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Verified Customer

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Mary Busseau Peyton, CO

They were more cost effective for us than ADT. We didn't need as much equipment in order to cover the square footage of our home as we would've needed with ADT. Since it was all self-installation too, we went with it. We've had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They're very reliable.

7 years ago

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Verified Customer

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Anonymous Nokomis, FL

I was going to go with another company that was less expensive and had a month to month payment system, but I found out that they were having some security issues. After that I didn't want to go to ADT because I had heard they were just too big and weren't as good as they used to be. In the end it all came down to Frontpoint. They've pretty much been there every time I've called. I haven't had to wait and they walked me through the process of setting the system up. They're really good. I assume the equipment is as good and sophisticated as any other company I looked at before. It has this system where, if the power goes out, everything will keep working with the backup batteries.

7 years ago

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Verified Customer

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Suhas Chandrasekhar Milpitas, CA

When I call I can always get to a person and talk to them. They're also good about calling back whenever that's needed, especially if someone comes into the house without turning off the alarm. The equipment does exactly what it's supposed to do. The only thing is that it's always difficult to have everything set up perfectly on windows. Overall they are really good, only a little too expensive.

7 years ago

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Verified Customer

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Sonya Parker Palmdale, CA

I went with them since it's easy to get on my phone to check on things when I commute. Every time I've called them they have been there to help me. They were very helpful when it came to setting up my camera and some other parts of the equipment. Some of the people there know more than others though. The equipment itself is kind of average. I mean, even though they have that snatch and grab system or whatever for damage control, some of their sensors don't work correctly. Still, they do a good job at responding quickly and sending out any parts you might need though. It just requires a little more equipment but it's very expensive.

7 years ago

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Verified Customer

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Daniel Denton, TX

I went with them because of the cost. The packaging that the system was delivered in is the best I've ever seen. The steps to set up the system were so clearly marked that I got one of my ten year olds to do it. I've had maybe two issues in the time I've had it. One was with the set up and the other one was with the ongoing maintenance of the system. Both times customer support was incredibly helpful though. They got it resolved on the first call. I think the motion detectors aren't very good though. You can just walk through the room and they won't go off. I'm a little disappointed about that, but the door parts are good.

7 years ago

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Verified Customer

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Thaddeus Anderson

I like that I could do the set up of the system on my own, I didn't have to wait for someone else to come out and do it for me. Doing that was pretty self explanatory. The service is always professional when I call or when my alarms go off. They always call me right away. I also like that they give me notifications when something happens with the systems in my home.

7 years ago

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Verified Customer

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Anonymous

It's working pretty well for me. I appreciate the service that they give me. Customer service explains everything in detail and stay on the phone with me to make sure that everything gets done properly. I have some problems with with the equipment sometimes. The alarm will be triggered continuously and we have to call them back every time to reset it. It's a big issue for me. Overall they're a very good company though, they're very reliable and reasonable.

7 years ago

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Verified Customer

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Robert Brandom

I have it because my brother used it too and was very satisfied with their performance. For us specifically, the most important thing was the cellular connection that the unit used. The system is for a farmhouse that is pretty far out from the city, so we were concerned about the system working well out there. So far we've had no issues and things have worked well for us. They answered all of our questions promptly and addressed any issues we had in a very professional way.

7 years ago

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Verified Customer

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John Fuquay

First and foremost what I liked about it was that I wasn't locked into a contract with it, it was very convenient. The equipment is just outstanding and not very expensive. It's all very easy to install and activate. It utilizes technology that is up to date and includes sensors, battery power, smoke detectors, and the control board that you just plug into the outlet. I've had no technical issues, it's very convenient and accurate. I like the security that it provides.

7 years ago

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Verified Customer

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Kari Rivers

The price was what convinced me of getting it. The system is good, but I've had a little issue with the equipment. After we installed it, a piece of the equipment kept falling off the wall and we had to sent it back to be replaced. The customer service was good and helpful when I called about that. They got us the replacement part really easily and without asking too many questions, I appreciated that. I just wish that the equipment was built a little bit better.

7 years ago

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Verified Customer

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Ernest Miller

We had Frontpoint for quite a while before we relocated. Since we thought it was a great service and we didn't have any problems in the past, we decided to use them again. We've also had other companies before and Frontpoint is basically the superior one. The service is easy to set up on your own, so I didn't have to make an appointment or wait for a technician to come out and do it. They are very responsive whenever we call. There's always someone there and they're all very knowledgeable about their product. We've never had an issue with it and overall it's very efficient.

7 years ago

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Verified Customer

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Anonymous

We had had some security treats in our house so I did a quick internet search and they were one of the top services that came up. After some more research I decided that they would be the best company for our needs. When I called in, I explained the situation to the rep that responded. Not only did he help us get the security that we needed for our house but he also expedited the process so we had everything by the following day. That was really awesome. The equipment was all very simple to install and I'm very happy with it.

7 years ago

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Verified Customer

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Mildred Koch

I live in a residential area where it's very seasonal, so during the winter there's not a lot of people around. Since my husband died in November, I wanted to have something for when I'm alone. My son helped me set it up and, whatever problem came up while he did that, they handled it perfectly. After that we've had absolutely no problems with the equipment, it's all very easy to handle. I like it a lot.

7 years ago

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Verified Customer

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Melissa Huemmer

The equipment is fairly inexpensive compared to other companies. It has this smash and grab feature where, if something happens to the actual system and it breaks or something, it will still notify someone of the break in. Their customer support is really good, it seems to be better than most companies' customer support. They are really responsive and try and make sure that you have a good experience. If you ever have a problem, they try and work quickly to fix it. They're ready to just take your calls and fix things. They work with you and are very polite and nice about it. It works great.

7 years ago

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Verified Customer

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Mike Rose

Customer service is very courteous and professional. They have been very patient with my questions and have answered every one of them precisely and completely. We haven't really had to use the system to its full potential, but I'm pretty pleased with the equipment and the customer service. It's working fine. With it installed, I feel safer in my home, I just trust that they will respond if I ever need them to.

7 years ago

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Verified Customer

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Sandra

My initial contact with the person that sold this to me was very good. He was very thorough, helpful, and knowledgeable. I felt really comfortable with what we spoke about, so I just decided to go with it. Since I got it though I've found that there are other services that are cheaper. The one problem I have is with the buzzer or noise that comes on when anything happens. If the door opens or a sensor goes off, the sound will come on and upset my dog. She goes crazy whenever she hears it so we've had to shut off everything that makes that noise. That's very unfortunate, I wish they had a different alarm that wasn't so offensive to my dog's ears.

7 years ago

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Verified Customer

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Kim Randall

I read about different security systems and they had all the features that I was looking for. When I called customer service to sign up they were really good too. They have been very responsive and helpful so far. They've always been able to help me solve any problem that comes up. The equipment has held up pretty well since I purchased it. There was one thing that needed to be replaced, but they sent me the replacement in a box and I was able to just send back the other one.

7 years ago

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Verified Customer

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Roland Strabler

We've only had the system for 3 months so far but I'm very happy with it. Our monthly fee hasn't been too expensive. The system is independent from any power source or cable, it just works without being wired to anything. It was very easy to install it and set everything up. Their reaction time is pretty fast. Whenever something comes up, like the storm that we had, they try to contact us immediately through emails, calls, and texts. We were worried at first because we didn't know what was going on.

7 years ago

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Verified Customer

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Ronelfy Perez

They have been really good about helping me with anything that I need, including setting things up and a couple of technical issues that came up. That was a little confusing, but they were really good about helping me. They're very patient, supportive, and responsive, but sometimes it's hard to get a hold of them. It depends on the time of the day really. It makes me question how responsive they will actually be in a real emergency.

7 years ago

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Verified Customer

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Celene Rivera

I did a lot of research online before I purchased a home security system and they were pretty much the best service. The machine works in a way that, even if someone breaks in and tampers or damages it, it will still send out an alert and notify someone. If an alarm goes off, they're always quick to call and make sure that everything is ok. We always know right away if something happens in the house, where it happened, and why. The only thing is that, whenever we do need to call for the police, they take a while to get out here. I don't know if that has to do with Frontpoint or with the police department itself, but it'd be better if they were faster. There have been several instances where we need to cancel our service because of external reasons. They never give us a problem or make us pay in advance whenever we have to terminate our contract, even if we're in the middle of it. We've done that 3 times already actually. Whenever we get back to a point where we can get home security again, we always choose Frontpoint.

7 years ago

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Verified Customer

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Angela Upshaw

I had a break in right before getting Frontpoint and the person that I talked to expedited things and got me the equipment overnight, all free of charge. They let me have it all on a trial basis for, I believe, 30 or 60 days. After that I ended up having to move to a new apartment and had to cancel the service and send things back. Once I was relocated I decided to come back and get the service again since they had been so kind and understanding. They were just very reasonable and didn't give me any hassles when I signed up or when I needed to cancel. It all works great. The set up was easy to do and it has all been very reasonably priced. The only problem I've had is that the adhesive on one of the pieces is coming off of the thing. I do think they should add a security camera to their base packages, I had to get that one separately from a different company.

7 years ago

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Verified Customer

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Perry

I'd like Frontpoint to check in with me once in a while for a 'security review' of my home. Am I getting the monitoring I want/need. Sometimes I feel as if I have the hardware, but that I'm not being monitored. A call to check in once in a while would be nice. Also, I've called several times because I want an 'outside siren'. Frontpoint needs to broaden their alarm device inventory to include things like outside sirens (which local law enforcement tell me is the 'only' thing that frightens away intruders). Also, I'd like outdoor cameras, but the monitoring price becomes prohibitive. I think Frontpoint is priced high for the value, and, at the end of contract may consider other monitoring companies.

8 years ago

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Steven Idaho Falls, ID

I chose Frontpoint because it was rated number one, and the system was tamper proof as well. Installing it was a piece of cake, and overall, the system is very easy to operate. Besides having to reset the system, I haven't had to call them, but they've been offered a positive experience. The only thing they should work on is the app. The username and password disappears frequently, and I have to reset it. It'd be a lot better if I could just save it there without having to change it all the time.

8 years ago

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Anonymous Greencastle, IN

Their customer support has always been great. We haven't had much interactions but they were great about setting up and answering a few questions I had. Plus, the equipment appears to be great! All of the materials they sent were clearly marked, the instructions were clear, and we didn't have trouble syncing the sensors. They've just been extremely nice every time we call them. I would definitely recommend them!

8 years ago

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David Velma, OK

I'm pretty technical savvy, so it wasn't hard to set up. I do like the fact that they notify me when something is not working. I have 2 houses that are covered under two different accounts with Frontpoint, and they let me know when the power is out at one house, and when a door is left open at the other, so that's good. Plus, they have good reviews online, so it's been a great experience so far.

8 years ago

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Rion Houston, TX

I've actually been happy with them. They were the first option to pop up when I was looking for another security company. I had no problem whatsoever with the installation process; it was very easy. Everything about the system works like it's supposed to, so it's been quite acceptable. On top of that, their customer support was easy to deal with. Overall, it's been very easy to work with Frontpoint.

8 years ago

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Patricia Marcott Deming, NM

They are always patient and kind and helpful since I started with them in 2013. When my income greatly diminished after my husband died, they were able to reduce the cost some so I could keep the service. I've never dealt with a more caring company than Frontpoint

3 years ago

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Michael Garrett Columbus, MS

I have just been very satisfied with the service I have received, the reliability of the equipment I have been supplied with, and the flexibility I have been shown when there was a problem I was having. I have not yet been told that there was no way I could be helped when there was a problem I was having.

3 years ago

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Anonymous

They don't push on selling their stuff and they let the the customer make their own decisions. They've been reliable and consistent. It's good quality equipment, I only had one sensor that failed. They are fairly priced and they don't bother me.

3 years ago

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Ramin

There is a lack of availability of the tech support. It was difficult to get someone during the week, let alone on the weekend. It was almost impossible. There was always a callback, but if something was really wrong, like when we had a smoke alarm that just kept going off nonstop, and it was out of control. Tech support called us back like 2 hours later, so it was the service was really bad, I must admit. They constantly had to ship us new smoke detectors, then we had to call and complain again and they had to ship us more new ones. I guess the technology just wasn't working and for a newer company, that's understandable, but it's painful for the consumer.

3 years ago

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Robert

They have always been helpful and took care of the problems promptly. It's been fine. They've had to send me a few batteries, but that's normal. It doesn't rely on the internet to call out for fire or police or whatever, it just uses a cell network.

3 years ago

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Carla

Get one. The thing we like the most is that they have not jacked up prices like other places have done. So their pricing is superb. It does what it's what they say it will do. They were very responsive and they were very concise. We've had front point for 10 years or more, all we did was get a new device from them.

3 years ago

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Jim

There have been times when it's been difficult to get them on the phone, but most of the time they're pretty responsive. The system has been reliable. Cost is low and you have infinite alternatives. I think they need a better motion sensor. I think the motion sensors they have right now are a little bit limited.

3 years ago

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Mike

We've had some trouble with our equipment. Most of the people are very good and take care of you, but every once in a while you get a bad one that doesn't want to do their job and you got to kind of nudge them along. They used to call you if there was a problem when you were away from your residence, but it's all gone electronic now and you don't talk to a person. I don't know if that's the best thing or not. I think they ought to be a little more personal.

3 years ago

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Chris

The service people are really knowledgeable about what they're talking about and they go the extra mile to make sure your system is up and running the way you want to. Easy to use, quick responses, great service department and great technical service department.

3 years ago

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Baylen

The best value for the dollar and the most flexibility as well. They will spend whatever time is necessary to answer all your questions. I've been on the phone with them sometimes a significant amount of time and they'll spend the time to make sure that everything is right.

3 years ago

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Will San Leandro, CA

easy setup and customer service is very helpful and friendly. In light of todays employment there are times that you will have to wait for technical support. Those times are very short and they do have the option to place in a que for callbacks

4 years ago

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Kathy Michigan City, IN

Always have good customer service. They are prompt and know what they are talking about. They are helpful. It always works. There hasn't been any breakage. You can cover your whole house and most of it is done with a cell phone. My husband and I are both elderly and aren't cellphone uses so we have a remote. It is valuable to know your home won't be burglarized.

4 years ago

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Verified Customer

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Jamie Suffolk, VA

The equipment is dependable. There are no issues. It is quality. We've gotten really good service. All out questions have been taken care. I like that is able to be packed and moved somewhere new. It works every time we need it.

4 years ago

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Brittany West Columbia, SC

I think the cost is the best thing. It is easier than any other alarm system. I like that the equipment is based on internet connection. If the electricity goes off, I still have protection from burglars. I definitely recommend it.

4 years ago

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Verified Customer

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Lea Topeka, KS

It doesn't matter what problem I'm having, I can call in there and they're always helpful. If I'm having a hard time explaining it, they are very patient with me. I just love that nobody there that has ever been rude or anything, they're just the best people. I think it's wonderful value.

4 years ago

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Gabriel Elizabethtown, PA

It is a good deal and they have great customer service. They are very helpful and they know what they are talking about. Sometimes the sensors don’t recognize the windows shutting but it still gives me a sense of security.

4 years ago

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Lisa Sebastopol, CA

I recommend frontpoint. I think they are great. It is always working well. Customer service is excellent. They have taken the time and spent hours with me to make sure everything is good and set up properly. I like that I can connect everything to the wifi.

4 years ago

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Anonymous Mount Airy, MD

It was easy to install by myself. I like that it is wireless. It is easy to use. It is efficient and accurate. It is convenient that they connect to the police department when I need it. They are quick to respond and answer all my questions in a way that I can understand.

4 years ago

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Verified Customer

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Brittany Fair Lawn, NJ

Frontpoint is reliable. The cameras aren’t fantastic but that is fine because the rest is good enough for what we need. Sometimes it needs be reset but that is no big deal. They are very prompt and understanding and helpful. It has been a positive experience working with their customer service.

4 years ago

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