Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Scott Webb

My experience has been mostly positive. The area for improvement would be to give me bundled options instead of ala cart. I have been advised my system will not allow for anymore cameras but tells me nothing of upgrade opportunities to allow for more. There is. O DVR option as well with the system. I would like 7 soffit cameras to create a complete perimeter around my home.

5 years ago

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Verified Customer

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5

They are always there when you have any problems. They will help you troubleshoot. The young lady proceeded to stay on the phone until I got all of my equipment hooked up. It was beeping incessantly and I called up and they checked it out and said that I didn't have power supply. It seems to work. You open the door and the alarm goes off and you shut the alarm off. I haven't had one issue. I think they could be a little bit cheaper but I'm willing to pay the price for the customer service and equipment.

5 years ago

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Verified Customer

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Antonia

Every time I've called them with a question, they are actually good. They respond right away and it clear that they stay on the phone with you and do everything. Customer service is excellent. I have a little issue with the system but I will definitely stay with them based on the way they treat people. It is really good and accurate and works well.

5 years ago

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Verified Customer

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Erron

I'm very happy. It is a lot less than what other companies are charging. The equipment is durable, I've only had one break and they replaced within two days. They always answer my questions and I get immediate solutions. I like that I am able to talk to people through my doorbell camera and not have to open the front door. I have already recommended it to several friends.

5 years ago

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Verified Customer

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Alfredo

They go out of their way to make sure any issue are solved, whatever the issue. I had one of the sensors fall off and every time I called they were extremely helpful and knowledgeable and they did everything they could to correct it. I think there could be some improvements on the keypads so that they might be more efficient and easy to use, like the old ones. It could be a little more user friendly.

5 years ago

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Verified Customer

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Michele Iron Junction, MN

When we first got it they didn't tell us that it was an additional ten dollars a month for the app which I have not been super happy about. They send these little foam things that you put the sensors on that don't stay very long. I like that we can check in and make sure things are okay if we are gone on vacation and we can use the app to turn it on or off. You can assign different pin codes to different people so they can use it as well.

5 years ago

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Verified Customer

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Lorena Chicago, IL

Every time I call there has been great customer service interacting. When they talk, they are explaining everything to me. A couple of times they tried calling me and they tried calling my wife and I had set off the alarm without knowing. They tried to reach me right away so it's great service. The garage set it off a couple of times and the police came over and you know they're on their game.

5 years ago

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Verified Customer

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Kevin Garrison, NY

They are very attentive to our needs and if the smoke alarm goes off, Frontpoint is right there. They call if anything happens. We have two residences. The first one we had Frontpoint old system with a big display and we never had a problem. The other one is the newer system and we keep having problems. When they give a faulty system to a resident and the resident let's them know the system is faulty (we can't even use our number pad, we set our alarm and it keeps going off and when doors or windows are opened it doesn't go off), I would like them to take care of the problem. The latest model we got is not very good at all.

5 years ago

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Verified Customer

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Anonymous Philadelphia, PA

Every time I called with questions I've received what I needed in a timely manner. It seems to drain batteries pretty quickly and then it gives me like fifty error messages when I change the battery. You can set up the system yourself and you don't have to wait for people to come and install it. Whenever there is an alarm going off, it would be really helpful if they would actually call about it.

5 years ago

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Verified Customer

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Debra Sand Springs, OK

When I called, they were the first ones willing to give me a price up front. Other companies weren't willing to do that. They were really good at giving a little bit of help after buying it. And then we called them once about a window default sensor or something and the guy called back but it was like 9:30 at night. I appreciate them getting back to me but not at 9:30 at night. It was easy to install. They were willing to work with me on price. I got it down to $35 a month instead of $85 or $90 or whatever. They were really helpful and prompt in sending the material and sensors and door lock.

5 years ago

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Verified Customer

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Amir

They do not try to oversell. No hidden costs. Installation is pretty easy. As for things to do, I suggest that they make the instructions and help doc available somewhere on their website (currently their support team emails them as needed - for example how to connect the system to Google Home). My other suggestion would be on their monitoring services: it's 100% clear to me under what circumstances they call after alarms. I have had their CS calling after false alarms, also received automated calls after I cancelled alarms, but it also happened that that the alarm went off, I cancelled it and no one called to follow up.

5 years ago

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Verified Customer

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Stacia Christen Jackson

It's been great. My only complaint is the struggle to update my name in the system. There are some places where the name cannot be changed so despite getting remarried, the online system still shows my ex husband's last name. Instead of "The Jackson Home", it says "The McKinnie Home". And my name says McKinnie in some areas and Jackson in others. I wish they could update across the board so my new husband didn't have to see my ex' name claiming his home.

5 years ago

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Verified Customer

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Bobbi Highland, NY

The products don't have Wi-Fi connectivity like other automated smart home products but otherwise the products are high quality. I would suggest they update their products so that they are more easily integrated with other smart home products. It does give peace of mind having a system monitoring our safety. Customer support has been able to fix any issues and have been helpful and haven't been difficult to deal with.

5 years ago

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Verified Customer

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Robert Middleburgh, NY

I did have one motion detector fall and one malfunction but other than that it is easy to install and to operate. They could improve the reliability of their sensors. I would say their customer support is good. They were very prompt and thorough with their help. Their hours are better than most companies, they are available almost around the clock. When the sensor fell, they immediately mailed me a replacement.

5 years ago

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Verified Customer

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Jennifer

The equipment is pretty standard but it has worked so far. It is a little more expensive than some other similar options that are similar but the company does a good job of support and it has been a good experience. I chose them because of their customer service. They always answer when I call, I don't have to go through a series of voice mail to get to them and they stay on the phone with me until the issues are resolved.

5 years ago

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Verified Customer

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Curtis Falling Waters, WV

I've only talked to the customer service a couple of times since I had the system installed and both times they were very cordial and very knowledgeable. They helped both times with the issue I had. They were very quick when they had installed the equipment. We've had a couple of time where the alarms did go off and their response is quick and everything just went smoothly. They are very reliable and I've neber had any problems with the equipment failing or anything like that.

5 years ago

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Verified Customer

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Karen Belleville, IL

I have had to interact with the customer service multiple times and get support from them. The alarm has gone off and they always call and the first thing out of their mouth is the alarm is going or say that their major concern is that you are safe and then to proceed on if they need to proceed and send somebody to diagnose what's going on. I've had no difficulties with any of the equipment. It was easy to install and it's not difficult to maintain. I like the flexibility to access the system through the phone.

5 years ago

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Verified Customer

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Richard

After doing research on the internet, I went with Frontpoint because it was relatively inexpensive. We have forgotten several times to disarm the system on the way back in and they call us. I have a sense of security knowing that the system works. When I bought the system, the sales rep answered all my questions and steered me in the right direction. It's easy to install and test, the instructions are very simple to follow.

5 years ago

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Verified Customer

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Harold

I would recommend them to others for sure, they are good at what they do, and we were really happy and pleased with them. We haven't had any problems with it, it's quick and works well. They are nice and sweet, they tell you what they're doing, and they really care about the customer. You can do all of it yourself, if you move you can take it with you. And, the prices are reasonable each month.

5 years ago

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Verified Customer

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5

I wanted a system that I could install myself and a system that had cellular connectivity and the system was very very easy to set up. All the times I've called them, it's been a prompt response transferred to tech support if necessary or billing if necessary and they were able to solve my problem immediately with one phone call. The equipment seems ot work very very well. It's easy to use and just very good equipment.

5 years ago

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Verified Customer

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5 Romulus, MI

Anytime I have a question or if I'm concerned with something, I receive a great deal of concern from the customer service. I feel like it comes from the heart and their very patient. They're very patient and knowledgeable and if I have some concerns with someone coming into my home, they've given me some suggestions that would help me find out exactly how they're entering. I think it's very updated equipment.

5 years ago

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Verified Customer

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5 Morganton, NC

They've been extremely responsive to many questions I've had. They've been very proactive and called me and checked on me when I first bough the devices. They're just very customer oriented. The system is easy to use and easy to set up. It's very user friendly. It's been a veyr pleasurable experience. I've worked with other security companies but I felt a little more power and yet supported by Frontpoint.

5 years ago

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Verified Customer

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Cory

Great experience so far....it's been about six months, I've needed to call in a couple of times and they have always been very helpful, There are multiple adjustments that can and should be made on the camera frames, movement detection %'s and multiple boxes within each camera. Knowing that I going ito the call and the rep taking time and patience to walk me through each step proved to be a good learning experience and thoroughly setting my system to my preferences was very good.

5 years ago

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Verified Customer

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Stephanie

I am using Frontpoint in a very simple fashion. But initially it was very easy to install... the sensors - the door lock was a whole other issue. They probably should mention there is no door handle on their locks, so you actually need TWO "locks" for the door - one for the actual handle and the other hole for the pin pad and lock. I also think their integrations could be better - i.e. more options. Frontpoint has the opportunity to be the central hub of the house. The eyes and ears of the house. But right now I have different systems with different log ins (Arlo for my cameras, Front point for my doors, Nest for my Thermostat).

5 years ago

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Verified Customer

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Stephen

The technician that I called was so helpful. I had to call two or three times for clarification and everyone I spoke to was very helpful. I had one issue with one of the senses and he explained it to me and everything worked out fine. The 3 or 4 times I called about issues like I wasn't hearing the noise every time the door opened, the explained everything on how to do it and it worked out well. I was very pleased and they were very patient.

5 years ago

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Verified Customer

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Benita

They were great to talk to and on point. They were right there if something went off and they called us and everything. Everything was taken care of right away. It was easy to install because we did it ourselves. The person we talked to was definitely well informed, very personable, and he definitely didn't try to sell me. He asked specific questions and then catered to what my needs are based on.

5 years ago

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Verified Customer

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Trenton Midland, TX

The only experience with customer service I had was one time my alarm went off and I was at work and I immediately got a phone call and I wasn't able to answer it. So they called my emergency contact and he was able to go by my house and verifiy that it was just falling off the way. It was fast and efficient and I felt safe when they contacted me. My only issue with the equipment is that the indoor cameras placed in my windows do not provide a clear picture at night which is what I was hoping for so that I can check my front and back doors at night before I arrive home.

5 years ago

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Verified Customer

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Lorraine

They have the best customer service I have ever dealt with in a security company. If I wasn't satisfied, they made sure they worked with me and I was passed on to another customer service person and they did everything they could to keep me as customer. I appreciate their customer service. The only problem that I have is the voice box can't go up very loud so we cannot hear in the back of the house if someone is here in the house. The alarm won't go up loud enough for us to hear.

5 years ago

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Verified Customer

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Chelsey Spokane, WA

They had really good reviews and the price was good and I liked that I could more easily pick and choose the devices that I wanted. The one time I called because I needed something they were really nice and explained the issue to me and sort of made sure I had everything I needed. It works really well the one thing is that some of the equipment you stick on the wall and the stickies aren't super great.

5 years ago

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Verified Customer

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Don Dallas, TX

It appeared to be one of the best out there and it was a self installation so that's why I chose it. I wouldn't say it's pricey but I don't think it's the cheapest self installation out there but I'm okay with that. I've not had any issues with customer support and every time I've called for assistance the services have been friendly, prompt, and thorough.

5 years ago

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Verified Customer

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Eduardo Bethlehem, PA

The monthly payment is a little high and the equipment is not cheap but at competitive prices with the competition. They are very knowledgeable and patient with the clients. System works very well, we shall see when the batteries are due how much we will need to spend and how often. The installation was easy and the tech support is great. I wish they were a bit cheaper but the fact they work through the cell system and do not depends on Wi-Fi is a great advantage. The app works like a charm and the features and controls are easy to use.

5 years ago

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Verified Customer

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Kris

The customer service was really good. There was a couple of hiccups regarding getting connected and the payments. The control panel couldn''t connect at first to the towers so they sent another part. It turns out the part wasn''t the problem but the backend code or something like that. Also, since I''m from Canada I thought I was being charged in Canadian dollars but after one bill I noticed it was American. I called and they rectified the problem immediately. As for improvements, I would have liked to have the touch screen panel but they were sold out and I wish the phone app was more versatile. I tried making scenes for the system but it doesn''t seem to work. Overall, I''ve been happy though.

5 years ago

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Verified Customer

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Robin Wilcox Waldorf, MD

I feel safer with FrontPoint. Recently, there was an alarm that we thought was a false one, as one sensor in a window went off. The police thought it was a false alarm when they arrived before I got back to the house. My key wouldn''t work in the front door, so I had to go around to the back door to get in. I''m sure now that the window sensor didn''t just fall down accidentally, as the front door lock had something jammed in it. I am certain FrontPoint saved me from a break-in.

5 years ago

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Verified Customer

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Debra Olathe, KS

The gentleman was very informative and very customer focused. He gave me a lot of comparison information with other companies. He gave me background history of Front Point and was very friendly in general. The customer service is always responsive of what time you call. Everything has been good except we did have a box from the ceiling that had to be replaced.

5 years ago

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Verified Customer

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Anonymous Markesan, WI

Some of the sensors, especially the garage door sensors, I wish they had a longer range. I wish no matter what you are ordering, you could get a complete guide in writing that tells you everything you need to know. IT seems like every time I have a question about something, I end up all over the place. It takes me forever to find an answer to my question.

5 years ago

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Verified Customer

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Valerie

Anytime I've had any issues, they've been pretty good about responding and being helpful. Everything is good as far as the equipment and being able to set it up and utilize it pretty easily. The only thing I would say is that it tends to be harder to use on older houses with bigger door frames and I think their control panel could use some updating. The doorbell camera is very easy to use and we like it a lot and how it integrates.

5 years ago

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Verified Customer

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Nelcine M Miami, OK

Customer service was exceptional and they follow through with everything that they did at the very outset. The technichians were certainly knowledgeable and could easily break it down for me to understand what they were saying. I got one tech that used a lot of jargon that I needed help understanding. I still don't have the video cams working and I was never able to establish a bluetooth connection with the base. So we still don't have a video monitoring working even though we are paying for it. I'm still getting "needs attention" on a couple of the devices and then you don't know what's wrong and then you have to call FrontPoint to figure out how to fix it. They're really good with sending batteries when you need them or following through with the questions I've had. I'm considering putting a system on my own house. I wouldn't need the video monitoring, but I'm considering getting it.

5 years ago

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Verified Customer

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Harsh Santa Clara, CA

They were very good in explaining how it would go with setting up the entire system and all the components, the pricing, and what is included. The process seemed very transparent. It was very very easy for me to set it up all by myself. The instructions are very clear and the packaging was very convenient to open up. Frustration free and I was able to set up all of it within a matter of an hour or so.

5 years ago

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Verified Customer

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Kalub Stutts Houston, TX

I have liked the service overall, the customer service is great as well as the calls for when alarms go off. I do have a few minor issues, sometimes the alarm setting seems a little off, there have been several occasions where the alarm has gone off immediately on entering my home even without no entry delay being set (without me double clicking the arm button and not hearing the audio cue). Secondly the call center doesn't seem to know which of my alarms is going off by the names I put in the app calling them key chain alarm or something. Lastly it would be nice to be able to switch the volume of the alarm from the app instead of having to go online.

6 years ago

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Verified Customer

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Michelle Martinez Stockton, CA

My experience has been very pleasant, I like their rapid ness when my arlarm is triggered even when it's a false alarm. I like how friendly the representative are when you receive a call from them and their level of experience when you ask a question. I would like to see in the future a panel with better functionality like being able to see camera or doorbell footage.

6 years ago

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Verified Customer

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anonymous Fairfield, CA

There were issues with some of the sensors and I don't know if it's a procedural thing to, to diagnose the system but instead of just fixing the problem by upgrading and one of the sensors which had a long range between the door and the control panel, they wanted to try and diagnose and trying to fix the issue by resetting the system instead of just replacing the sensor. It was easy to install.

6 years ago

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Verified Customer

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David Bellmore, NY

We chose Frontpoint because I like the ability to be able to monitor from my phone and it just seemed like the whole user experience in the feedback that was provided by other users was what was overwhelmingly positive. Anytime my alarm has gone off by the smoke detector or the motion sensor door tripping, they called me within thirty seconds. I've had a very good experience with them so far and I would definitely recommend them

6 years ago

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Verified Customer

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Justin Bothell, WA

It was easy to install, and it's connected directly to the security system. It's got its own WIFI card or cellular card, so you can connect right to the police or medics or whatever. The website has a lot of features that the app doesn't, I think they need to add those to the app. I can send them a work ticket and they respond within a few minutes.

6 years ago

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Verified Customer

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Pamela Chicago, IL

I like the actual security device and that it is wireless. The first time I Called they answered within 2 seconds and were very understanding. They knew exactly why I was calling, the service was very fast, and I had just gotten robbed, so it was good. I called about a broken part and they took care of it right away, they wanted to charge me for shipping on a broken product, but it was still very good.

6 years ago

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Verified Customer

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Nanya Milledgeville, GA

They respond very quickly and keeps the intruders from coming in. I was notified immediately. The set-up instructions were very easy to use, I didn't have any trouble setting it up. The price is reasonable, the equipment is definitely very reasonable. Frontpoint has definitely shown that they are one of the top providers in home security systems.

6 years ago

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Verified Customer

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Don

My experience with other security companies had a problem with the customer service. Any time I ask Frontpoint for anything they've been immediately available and have resolved the situation. The equipment seems large, and there's nothing remarkable about it, but it is reliable. The pricing seems fairly decent, but the customer service is what I am extremely happy with.

6 years ago

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Verified Customer

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Krishnan Balasubramanian Alpharetta, GA

I have been using Frontpoint for the last seven years. It's a good service, and I'm overall happy with them. They provide you a good customer experience, and they help to solve the issues you have with your security system. I haven't had many issues, but when I have had problems I can call them and they help me a lot - overall it's a great experience for me. I wish they had more home automation along with the security home automation.

6 years ago

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Verified Customer

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Christian Hernandez Duluth, GA

I felt comfortable when first signing up with Frontpoint. They were the top rated company. I've had a couple false alarms due to guests and them forgetting about my alarm system. The customer service is very understanding and the reaction time when you have an alarm go off is pretty good in my opinion. Their system seems a little overpriced for what they're offering, but it works great.

6 years ago

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Verified Customer

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Cecilia Camacho

Every time I called, whether it be a simple question or a more complicated one, they walked me through it all to get it working again. The equipment is very easy to navigate, we have the basic package and are looking to upgrade. We noted you can check on our home anytime when we just log into the app. I do believe their prices are a little higher.

6 years ago

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Verified Customer

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Anonymous

There were many other similar companies, but Frontpoint had just incredible customer service reviews, which was really important to me. That's why I went for it. I'm happy with it. Whenever I had a questions or if an issue came up, there was always someone there to answer or to walk me through the process of solving it. One thing I would like would be to have more than 1 email address attached to the app on the phone. Right now we have one address that all family members have to use, so I never really know who's coming in and out of the house. Everyone just shows up under my name. It's also more expensive than other similar options out there.

6 years ago

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