Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Linda S

I was a bit hesitant to buy a security system that I had to install myself. But the instructions were very thorough, and when I did run into an issue (twice during installation), their helpline was stellar - walked me through quickly. And I know the alarm is working, because we had a false alarm that was responded to by the sheriff department.

6 years ago

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Verified Customer

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Shawn Johnston

I had a great first impression while on the phone talking to the guy who helped me figure out what I needed for my particular house. They walk you through whatever steps you need and it's as good as any other service I've used.

6 years ago

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Verified Customer

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Walter Berry

It's easy to install and affordable. I did have some issues because I was out of the coverage range, but they identified that I needed to get my unit back with the internet and they upgraded my unit at no cost to fix my problem.

6 years ago

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Verified Customer

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Steven Fravel

It doesn't have an interface to the Amazon Echo, I think it would be simpler if we could just tell Alexa rather than having to go over to the panel. I've had to call them a few times, and they've been very helpful and walked me through what I needed. They gave me a terrific deal on the equipment and it seemed to be very easy to install.

6 years ago

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Verified Customer

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Bob Rickelman

It's easy to get a hold of somebody, every time I talk to someone in person they've been able to answer my questions and help me out. I haven't had any problems with the equipment, I like the "do it yourself" aspect of custom ordering based on your own needs. I would like it if the rates were a little lower, though.

6 years ago

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Verified Customer

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Patrick Bryant

I've had some problems with the door sensor going offline and then coming back on, but I think that's due to the door with the seasonal change in humidity. The person that helped me put the system together was very honest and gave me a lot of good things to think about.

6 years ago

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Verified Customer

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Karen Albin

They helped me through the whole process of putting this in and explained how each thing worked. I felt very confident going into this because they gave me all the information I needed before I bought. Delivery was quick, and I'm just very satisfied with them.

6 years ago

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Verified Customer

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Jim Moynihan

They did a nice job helping me with the installation, they walked me through it pretty quickly. I haven't had any issues with the equipment. Again, the installation is very easy, I think a lot of people might get scared away from having to do it, but it really is easy.

6 years ago

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Verified Customer

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Mark W.

It was fairly easy to figure out the equipment i needed to secure my home, very simple to install and initialize the system and has worked great for almost a year now. Easy to arm and disarm the system and has great reminders and notifications.

6 years ago

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Verified Customer

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Lisa Whittington

Every time I've interacted with customer support they have gone above and beyond to make sure that all my questions were answered and that I had everything I needed. I'm just really impressed with them. The equipment is easy to use and up to date.

6 years ago

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Verified Customer

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Daniel Miller

I've had a good experience with them, we're happy with it. Whenever I call them I get through to someone right away, I'm not put on hold or anything. Everybody is also very nice and knowledgeable. The equipment is amazingly clear. It works well and, even if someone unplugged it from the wall, it would still work.

6 years ago

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Verified Customer

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Darlene Wells

I found a list of the top 10 best companies for this type of service. I started calling them all and checking on them but I didn't really have a lot of time to call everyone. In the end I settled with Frontpoint because they seemed like a good company and their equipment had good features. I really don't know the full extent and capability of the system. I assume it's all working properly. A lot of times though, when I look at the application, it will say that the network is down or something. I don't know if that's my phone's network or if it is Frontpoint's network, but that's a little disappointing. I think their customer service is fine. I don't always get to someone right away when I call, there is a little lag between the call going through and a live person come on the line. Otherwise, it's fairly good.

6 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience with us and please let us know if you ever experience that network outage again, as we would be more than happy to investigate this and make sure everything is working exactly how you need it to!

May. 21st, 2018

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Verified Customer

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Anonymous

I chose them because I like what they offered and the personnel was good. Talking with them was a good experience. Every time I call I get good responses and feedback. They can always help me with whatever situation comes up. They could definitely do better with the sensors and the monitor. Like, it would be nice to be able to tell when someone opens a door and also which door it was. That kind of capability would be great.

6 years ago

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Verified Customer

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Anonymous

The system is top of the line sort of stuff, there's just some minor flaws here and there. For instance, it doesn't trigger as quickly as I think it should. Thing is, there was some miscommunication as far as how the system worked. Now I'm stuck with merchandise that I really can't use and I didn't find that out until two months into it. So, I was basically paying a higher fee for a service I wasn't using.

6 years ago

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Verified Customer

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Anonymous

I signed up because they seemed like the best deal with the most complete system. The equipment is good. I'm not sure how it compares to the industry standards, but I think it's better than anything else we've seen. They have always been responsive to any alarms that go off.

6 years ago

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Verified Customer

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Angela Goldner

I picked them because they were cellular based. They were very quick to respond to a false alarm that happened. Some parts of the system that go on the walls have fallen a few times though. The backs of those are uneven so they don't attach well.

6 years ago

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Verified Customer

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George Saffouri Manassas, VA

My sister uses it, so I decided to give it a shot and see if it would work for me. Outside of the initial set up, I haven't really had to contact them. I really need to call them though because I'm not really sure if my unit is actually working correctly. It does look like everything is good quality. One thing that isn't as good though is the parts they give you for the set up like the sticky things you use to put things on the wall. Those are not really that strong.

6 years ago

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Verified Customer

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Raghavendra Narayana Valley Park, MO

We chose Frontpoint because they gave me more flexibility, we didn't have to sign a contract for a whole year or 2. Instead we could do it on a monthly basis. Whenever I call they are there to answer immediately, I don't have to wait for a long time for an agent to pick up. I'm always satisfied with the answers that I get. Most of the equipment that they sent me is good but I've stopped using the motion sensors. They were just not working properly; they wouldn't detect motion or anything of the sort. It's very important for us to have those in case someone breaks in but if they don't work that's no use. I also wish that they came with cameras or video we could look at if they went off. A thing I liked was the flexibility of being able to activate the alarm from my phone. They also had this feature you had to opt into to make it harder for someone to hack into your central system. That feature alone was expensive though, $47.99. After a neighbor told me we were in a secured zone, I decided to get rid of those two features. . .

6 years ago

Reply from Frontpoint

Thank you for taking the time to share your story with us and please let us know if you have any questions or if you ever need anything moving forward, as we are always here and happy to help you.

May. 21st, 2018

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Verified Customer

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Francisco Farias Orlando, FL

I went with them because I liked the connectivity it gave me. I can monitor everything remotely and activate or deactivate the alarm wherever I am. They are really prompt and effective. The equipment is good and price-wise it offers better value compared to other companies. It's just cheaper.

6 years ago

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Verified Customer

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Anonymous Gettysburg, PA

I went with them since they offered the best value and their system was the most versatile. I'm happy with it for the most part but we just had a false alarm that ended up calling the state police to my house. I think it's a faulty motion sensor that's just too old. It has called the police out two times already. I don't think that should've happened. I mean, overall I think they're a good company, I'm 95% pleased with the service. It's just that glitch that has me annoyed.

6 years ago

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Verified Customer

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Richard Petty Conroe, TX

I picked them because they had a cellular-based model security system. The system was almost too simple to install. They're always very courteous, prompt, and knowledgeable. Recently I accidentally left the house without turning the alarm off and I only got about six feet out the door before they contacted me.

6 years ago

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Verified Customer

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David Newman Minneapolis, MN

I got it since it was recommended by my insurance company and they were highly rated. Everything was easy to install. They have also been very professional every time I call them. They answer all my questions and are very courteous. No matter what information I might need, they have it.

6 years ago

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Verified Customer

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Yewkeong Chong Austin, TX

Every time I call, there's always someone ready to pick up and answer my questions. The equipment is ok for the most part. The only piece that doesn't work is the fire and smoke alarm, that one fell down because the glue doesn't stick well to the wall.

6 years ago

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Verified Customer

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Vyom Neeraj Canton, MI

I wanted to try something different than ADT and, since I had heard great things about Frontpoint, I went for it. The system is quite good but it's still a little old, especially the keypad. Everyone is quite helpful or at least they try to be. Sometimes it can take a while to get the issue resolved though. I had a few problems where I had to call multiple times or I couldn't get a good answer from customer service. The only other thing is that I felt that the company was not very transparent in terms of pricing and the breakdown of all the fees. To this day I don't have a detailed breakdown of what I paid for the initial service and set up. If I have to return or exchange the equipment it's not very clear if I'll be refunded anything at all. I've tried multiple times to ask them some of these big questions, but no one has ever been able to give me a clear answer.

6 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. It is important to us that you receive the help you need so one of our Support Supervisors will be reaching out to you shortly to address all of your concerns. Thanks again and we look forward to speaking with you soon!

May. 21st, 2018

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Verified Customer

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Terri Hawkins Winchester, VA

Our son had it and since he liked it we went with it too. The system is smaller than other ones and it's easier to use too. It's very user friendly and once we got it set up we had no problems with it. Customer support is very good on the telephone but sometimes you just need someone to come out and help you and they don't offer that.

6 years ago

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Verified Customer

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Jacob Barnes Clover, SC

The system is pretty good and easy to install. We've had to call them several times since we got it set up and they have answered every question professionally. They are always quick and take the time to listen to every concern that we have.

6 years ago

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Verified Customer

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Erica Hirsch Antioch, TN

Customer service has been great, very attentive and responsive. They answer every question that I have no matter when I call them. I've had no issues with the equipment so far. I mean, I haven't used it much, but I love everything about it. It has good features and installing it was very easy.

6 years ago

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Verified Customer

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Sergio Cisneros American Canyon, CA

I heard from someone that they had good service and, since I liked their price, I got it. They are very responsive and courteous. If there's a problem they will stay with you until it is resolved. The system is very simple, it doesn't require you to have a lot of wires or to make holes on the wall. You can just set it up by yourself.

6 years ago

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Verified Customer

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Jason Wortham Flint, TX

After reading some reviews it had, I thought I'd give it a try. They guy that I talked to was very helpful and walked me through every little step of the process. He was very thorough. The equipment works great, I've had no issues with it. I'm very pleased, I feel like I'm getting good value for my money.

6 years ago

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Verified Customer

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Anonymous Pinckney, MI

I found it on the internet and went for it. When they initially sold it to me, everyone was very helpful and the one time I called customer support they were quick to answer my questions. I really haven't had any issues or reason to put the system to the test but it seems to work well.

6 years ago

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Verified Customer

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Aaron Dancygier West Hollywood, CA

I got it because the price was reasonable and the system itself was flexible. You can integrate external devices if they are supported by the system. Everything worked right out of the box without any problems. Customer service is well trained and very thorough. They are basically able to solve any problem that comes up.

6 years ago

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Verified Customer

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Neil Renton, WA

The bottom line for FrontPoint is that they have exceptional customer service. If you leave an email, you get a response quickly or a call. If you call, you are greeted by staff that simply and clearly works through your issues until they are resolved.

6 years ago

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Verified Customer

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MD

Service reliable, customer service always amazing to work with. Never in 5 years have I had a problem with them or the service. I would not even consider using another company. Have actually referred and got more people to use their service

6 years ago

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Verified Customer

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Maximillian C.

The initial purchase and setup went great, but there is a very annoying bug with the alarm panel (supposedly doesn't affect functionality), that after several attempts, they have not fixed. Also, recently, I ordered add'l equipment, which, several days later, I have not received any updates or tracking info for, and cannot find a way check order status. I've left messages for them a couple times (about technical issues/questions), which fell through the cracks and I never received responses to. Their staff have all been very polite and professional, and generally seem well-educated on the aspects of their services. But they need to fix their processes so customer requests/inquiries don't fall through the cracks. Also, while sensor prices seem pretty good (especially during sales), their monitoring is a little on the pricy side.

6 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. Rest assured, one of our Support Specialists will be reaching out to make sure you receive all the tracking information for your order and answer any questions you may have. Thanks again and we look forward to speaking with you soon.

Apr. 3rd, 2018

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Verified Customer

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Thomas White

I thought they would be a good company to work with. The service has been good for the most part. I just wish that they had some people come out and help us install things like the door lock and the door camera. We haven't had the opportunity to use them because they don't offer the installation service...

6 years ago

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Verified Customer

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Emmanuel Landrian

I wanted something I could pretty much build by myself so I did some research online and chose Frontpoint. Everything has worked out great so far. Things were pretty easy to set up, very user friendly. It all seems to work great. Every time I call them with a problem they are very helpful. I have no complaints.

6 years ago

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Verified Customer

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Darren Butcher

I got it since it felt like they met my needs. So far the equipment seems to be good quality. I haven't had any problems with them. Anytime any issue comes up, I can just talk to them and they're always available to fix anything.

6 years ago

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Verified Customer

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Ashok Nakra

I looked for the top 10 companies that provided security solutions and they were recommended. I think they are a bit more expensive than other companies out there, but they're a bit better and quicker. It's really nice to talk to them. Its easy to contact them and get all the information that we need.

6 years ago

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Verified Customer

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Connie Stein

The equipment is good, it's unobtrusive and doesn't stand out too much. It does what it says it will do. I like the web app, I usually arm and disarm the system from there. We had a couple of glitches in the system, but they have been able to help us through those. When we call, they are always right there and have the answers we need.

6 years ago

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Verified Customer

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Gary Newell

We got it because it was the cheapest option. They've always been there when we call and give us the support that we need. The equipment is really great. We have had no problems with it. Even when we had power outages, it stayed connected.

6 years ago

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Verified Customer

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Gail Debusk

The system is easy to use and it works well. They will always answer my phone calls within thirty seconds of me calling. They're also very knowledgeable and will always solve my problems. It has made me feel very secure to have it with me at night and when I'm out at work during the day. I'm glad I have it

6 years ago

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Verified Customer

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Jesse Mills

They're very responsive to whatever our needs are as their customers. The equipment is definitely good, but it's not perfect. I had a few technical issues with the device, but once I told them about it they resolved it. I had other security systems before and compared to that, their fees have been pretty good.

6 years ago

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Verified Customer

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John Nelson

Every time I have an issue, they take care of it very quickly and are very professional about it. We had a brief issue with our control panel, but customer service was wonderful and sent us a new one immediately. They resolved the problem right away.

6 years ago

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Verified Customer

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Anonymous

My husband researched and found this service. We did have a problem with the delivery of the system, when we got it one of the things was cracked. It was a Saturday, so we called them and they sent out a new one right away. We received it by Monday or Tuesday I think. It is pretty easy to use it all. I feel much better and safe having it.

6 years ago

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Verified Customer

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Anonymous

They are always quick to answer and give you clear answers. It was relatively easy to set it all up. I haven't had any problems except for when the power went out a couple of times. We got some emails about it, but that was that.

6 years ago

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Verified Customer

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Matt Holtwick

When we were getting our system in place everyone was very helpful. The equipment is very good. I do think it's very sensitive because once my son yelled loud enough that one of the alarms just went off. Though, from that we can tell that it's going to be able to pick up on those types of sounds.

6 years ago

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Verified Customer

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Melinda Jones

They had the best ratings for customer satisfaction when I looked things up. Installing it was a very easy process and they were very helpful during that. When I was having some issues, they were very helpful and resolved that quickly. I think it all works very well, it's easy to use. I have not had any trouble with anything.

6 years ago

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Verified Customer

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Paddy Guidry

I liked the wireless system, that's why I picked it. It works well with my cellphone and I like the alerts that I get. The only thing I don't like is the panel that you control things from, it's kind of bulky and it could probably look better.

6 years ago

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Verified Customer

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Raynell Cody

The person that sold it to me provided me with great details about the service. They definitely knew what they were talking about and basically convinced me to go with them. The sensors for the fire alarm and the door are very good. They catch everything when I'm cooking or when the door is opened.

6 years ago

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Verified Customer

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Robert Roberts

My husband researched and chose them. When we ordered our kit we got a special kind of motion sensor that didn't really work for our situation. We just exchanged that for the window motion sensor and things have been ok with that. They have been very good about keeping in communication with us if anything happens. Like, if our electricity goes out, they'll get back to us and tell us when they think it'll come back and that sort of stuff.

6 years ago

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