Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Lynn Cynthiana, KY

What really sold me on the user system was the customer service and the prompt feedback. He security system is very top of the line modern technology, though the cameras do need improving, that's the only negative thing I have to say.

5 years ago

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Verified Customer

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Jason Park Ridge, IL

Technologically they are ahead of the game but is still cheaper. It all works well. Customer service when it comes to sales is really good but there is no way to track your order, so once you spend the money, there is no feedback on where the order is in the process.

5 years ago

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Verified Customer

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Peggy

Easy to use and hasn't failed. Customer support is responsive and always a good experience. I did have a problem with a piece not sticking on the wall but they sent us some additional pieces and it worked. I wish that they would be more responsive when the alarm goes off.

5 years ago

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Verified Customer

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Carl Cleveland, OH

They are receptive when you need to call. You have a few problems with it every now and then and they need to be readjusted. Sometimes the doorbell camera doesn't pick up the motion detector so we have to call and get it reset again. I like the ease in which you could activate the system. Just push the button and it activates it.

5 years ago

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Verified Customer

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Ann Ticonderoga, NY

I think I've only called in once or twice but both times have been incredibly helpful and I've been able to get everything done easily. It was very easy to install. The people I've talked to is fine.

5 years ago

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Verified Customer

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Jeff Seattle, WA

They are very attentive and answer calls quickly and get questions resolved whenever there are issues. Simple and easy to install. It secures the home without a whole lot of extra complication.

5 years ago

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Verified Customer

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Karen Meriden, KS

They explained everything and I just like the way that they told you everything about it. It's serving its purpose. And Frontpoint immediately called me to let me know and we checked the equipment and everything went fine.

5 years ago

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Verified Customer

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Anonymous Spring, TX

They were very knowledgeable and he seemed to know what he was talking about and he talked me out of buying the extra stuff that I didn't need and helped me with deciding what was most important to buy. The control box that they sent me, the front panel keeps falling off so I had to take it on. Other than that, everything is great.

5 years ago

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Verified Customer

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Swapna Sugar Land, TX

I only talked to them a couple of times, but the couple of times that I did need help, they were very helpful and I could get my system going pretty quickly. When I'm using their system, it lets you know which door is open and it's loud enough that you can hear it through the house.

5 years ago

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Verified Customer

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Junie Port Saint Lucie, FL

In the beginning, my experience wasn't what I thought it would be. They didn't sent the correct item at first and then when I called them, I had to basically call two times to get the right item mailed to me and then when I did, they didn't set up the referral, they ended up charging me. The system that they have sticky stuff isn't really sticky so I had to use crazy glue myself to fix some.

5 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us, as it is the best way for us to grow! Please let us know if there is anything we can do to assist you in the future.

Oct. 3rd, 2019

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Verified Customer

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Jim Decatur, GA

I talked to the gentleman and he convinced me that Fronpoint would be the best. The number one this is the ease of ability to install it. It didn't take long to get it installed.

5 years ago

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Verified Customer

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Jen Dilge

Good service when you call in but if you email support or leave a message, no one gets back to you. Also had to call several times to get a refund processed because I was being overcharged.

5 years ago

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Verified Customer

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Thomas Park

Experience has been good. Their written complaint option within the Frontpoint app is unresponsive, calling with complaints/problems is much better. Use of the App to arm and disarm is very user friendly. Adding sensors to the system is very easy through the App or by calling them on the phone. I feel the cost is a little higher than need be.

5 years ago

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Verified Customer

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Mindy

It's been a good experience although there is the occasional glitch or times when the camera doesn't pick up motion when a package is delivered which is concerning for when I am not home and if someone would be trespassing

5 years ago

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Verified Customer

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Nikki

Installation is easy, however, customer service is not great. For example, I put in a call two weeks ago for help with installation of a new keypad. When on hold for Customer Service, you are given the option to leave your number for a callback & then you select a time. My callback was supposed to come 30 minutes later, but it came a week and a half later when I wasn't home to upgrade the unit. My biggest complaint is that when subscribing, you are given the impression that you will have full use of the FrontPoint app, however, it expires after something like 30 days at which time if you want to continue using it, you have to pay $10 more per month. That was never told to me when I signed the contract. It's ridiculous that to have use of the app, I would need to pay the same amount per month I was paying to CPI & they actually talk to you when an alarm goes off. Sorry that I signed a 3 year contract.

5 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Sep. 5th, 2019

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Verified Customer

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Phillip D.

They usually answer and get your problem fixed fairly quickly. Problems, you're gonna call them...alot. Between faulty sensors, mobile apps that report as an error, and delayed door chime call outs that'll scare the pants off you when no one has used the backdoor in over 20 minutes ago when you brought the dog in and locked the door and armed the alarm for bed and then BACKDOOR CLOSED!!! Rings out while you're laying down.

5 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. We would be happy to have one of our Support Supervisors reach out to address all of your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Sep. 5th, 2019

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Verified Customer

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Cade Prince George, VA

Every time the alarm goes off they call me and see if it is an actual emergency or not. They're pretty on top of their stuff. The alarm is pretty loud. It's good equipment especially the motion sensors.

5 years ago

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Verified Customer

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Tommy Lemon Grove, CA

I wish they are there twenty four hours, but they don't do it. I wish they had touch screens. Some of their equipment seems out of date. What I like about it is that you can install it yourself. They don't force you to buy unnecessary equipment.

5 years ago

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Verified Customer

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Cynthia Douglasville, GA

It's inexpensive and it's very easy to install. They are very fast with the call response and make sure that everything's fine. They're fast as far as the response and they're always friendly.

5 years ago

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Verified Customer

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Jeff Kalispell, MT

They have answered my questions and any concerns I have they resolve. Most of the sensors I have in my house seems to work fine but I had some issues in my garage which I think have since been resolved.

5 years ago

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Verified Customer

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Charles Casey, IL

They've called me anytime when they thought that the alarm was going off. They were very instrumental in helping me set it up. It's easy enough to install and it's working fine.

5 years ago

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Verified Customer

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Bryan

It is easy to install and less expensive than others. I like that I can do it on my phone, though I wish they could come up with a motion sensor that did not get set off when the dog walks by like others do. They call you back promptly.

5 years ago

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Verified Customer

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Darin

Front point was recommended by a friend and nobody is perfect but they seem to be doing pretty good. They are pretty good about helping me with everything I need to do. It was easy to set up. I have had multiple problems with the equipment but they're taking care of it.

5 years ago

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Verified Customer

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David

Customer service did a good job. I don't like the fact that I don't have an app to use to turn it on and off and to make sure everything is working. The website should be part of the package all the time without charging extra.

5 years ago

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Verified Customer

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Roger

The best thing is the pricing and the ability to do it yourself. Installing the system was easy. I do have a lot of problems with the pieces of equipment going off line for no reason. When I've had problems, it took about three days for support to respond.

5 years ago

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Verified Customer

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Vince

The mobile app is very beneficial and user friendly and I think it should be available to any customers instead of as an upgrade. It gives me peace of mind. I like that there is always somebody there I can talk with to help me with my problems I have with the system.

5 years ago

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Verified Customer

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Linda

I have had some issues with the equipment. Customer service is really outstanding. They are always there to answer their phones and call you back with they say they're going to. They're very patient. The prices are reasonable and it is simple and doesn't require wifi to work.

5 years ago

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Verified Customer

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Michael Chernin

I have no complaints about the equipment or service. Both have met my expectations. Sales department needs work. I was lured in by a $20 a month offer and was not told that after a trial period the Frontpoint app would be disabled. When I called to complain I was told they would be happy to enable it for me for $10 a month. Of course I was furious. The customer service rep I spoke with was absolutely certain this was explained to me during the sales process but i will assure you it was not. I tried to cance my service but was told the free cancellation period had expired and the 3 year contract was in effect. How convenient for Frontpoint that it works out that way. Not a happy client.

5 years ago

Reply from Frontpoint

Michael, we appreciate you taking the time to share this feedback with us. It is feedback, like yours, that truly helps us grow as a company. Rest assured, we will be looking into this internally to ensure this does not happen again in the future.

Jul. 29th, 2019

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Verified Customer

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Jay Orlando, FL

The self-activation with app process was pretty good but did require some help via phone & the agent couldn''t tell me much about the doorbell cam installation outside of a booklet she was reading from. I did better through YouTube or other system installs. They can improve on more features in their app, pricing, long contract, update to keypad, & wireless connectivity. They can''t use 5G and my 4G seems to not work as well. Their doorbell cam quality could be better & response to motion is not the best. They also don''t give tracking information. You just have to wait until things arrive.

5 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. We would be happy to have one of our Support Supervisors reach out to address all of your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Jul. 30th, 2019

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Verified Customer

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Armando Rodriguez

ok. Improvement: Make the online app service affordable. When I signed up this for a contract I was told that this was feature, but then I found out that it is a free trial issue. After a month I was asked to pay. I cancelled that service. This does not seem honest.

5 years ago

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Verified Customer

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Kristopher Casey

Excellent. Customer service during business hours have been excellent they take the time to help. Sales is great as well, they go the extra mile to ensure customer satisfaction

5 years ago

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Verified Customer

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5 Marietta, GA

I've only called customer service one time to help troubleshoot which worked out fine. It was a good experience. It's tricky to deal with when you're installing it but once you figure it out, it's fine.

5 years ago

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Verified Customer

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James

Frontpoint is pretty trustworthy. It is a good security system. When I contact them, my situation is cleared up right away and they stick with me until the situation is completed. Also it was less expensive.

5 years ago

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Verified Customer

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John

Frontpoint's sytem has many aspects that are part of the basic package with one or two things that have to be purchased additionally. It is convenient. Any issues I've had, they've been able to resolve quickly.

5 years ago

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Verified Customer

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Benjamin Hobe Sound, FL

Frontpoint is easy to set up and affordable. Their customer support is knowledgeable and courteous. They walk you through anything. We've had no issues with keypad or sensors. It gives is peace of mind.

5 years ago

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Verified Customer

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Anonymous

Liked that I could install it myself and not have anybody come into my home to install it. I also like that it is wireless but it is not super high quality security. Still, I like the comfort of knowing somebody is monitoring my home and that would be alerted to an intruder.

5 years ago

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Verified Customer

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Christopher

It is good but no better than anything else on the market currently. The price is what made me decide it was right for me. The cellular connectivity and the phone app are the best parts. Their customer service is quick to respond.

5 years ago

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Verified Customer

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Charles

Everything is great so far. We feel more secure when we are away from the house because we get notified if there is an alarm. The price is reasonable. They have been very helpful anytime we've had to call them.

5 years ago

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Verified Customer

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Milton

Totally easy to set up and install. We have had one or two sensors come off the door because it was cold when we installed it in winter, but other than that no issues. They are easy to talk to and we are never on hold for long.

5 years ago

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Verified Customer

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Ewuniki

I've already recommended to my sister. It was easy to sign up and self install. I have had some issues with the sensors but they were very good about correcting any issues and mailed out sensors as soon as I let them know about the problem. They were very patient.

5 years ago

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Verified Customer

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Melanie

The services are good. I like the system and the price. It makes me feel more secure in my home. I have forgotten my password a few times and the police were here within ten minutes so that was excellent.

5 years ago

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Verified Customer

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Yvette

Every time that we've had to call the person, we've talked to solved the problem right away. We've had no issues with it. It works pretty good. You can install it yourself and you can change it around however you want to.

5 years ago

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Verified Customer

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Carol Rochester, MI

Customer service has included call backs and immediate responses with potential alarms and also questions about the system. When I first installed it, I had some problems and they got solved pretty quickly with a phone call. Frontpoint is efficient and professional so far.

5 years ago

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Verified Customer

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David Manassas, VA

I've always gotten someone that knows and can provide the assistance that I needed and they're fully trained. I've never gotten to them and not had a solution. I would say that there is security software that provides better detection. It's dependable.

5 years ago

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Verified Customer

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Stephen VanWaus

Instant Customer Service contact is amazing. Never feel rushed on phone. Experienced reps have always corrected the issue the first time. Equipment has been the most reliable out of the four companies I've had.

5 years ago

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Verified Customer

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Elizabeth Fort Lauderdale, FL

They normally answer any time I have to call and help me resolve any issues that I may have. The outside cameras should automatically record. If someone goes out the back door, it says that the back door is open. But if someone comes in, it will wait for a good 10 or 15 minutes and "back door closed or open".

5 years ago

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Verified Customer

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Sidney Layton, UT

They are always available no matter when you call, you get somebody that helps you. They're very knowledgeable of the product. It meets all of my needs and seems to be made well.

5 years ago

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Verified Customer

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Tyisha Columbia, SC

Every time I had any types of problems or it had fallen off quickly or an error of my own, they called relatively fast and they've always ensured that everything was okay. There's been some sensors that have fallen off.

5 years ago

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Verified Customer

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Jonathan

My call was answered quickly when I did call for customer service. They were knowledgeable and answered my questions fully. I got the information I needed. It seems robust and well thought out and it works well.

5 years ago

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Verified Customer

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Olimani

A couple of my friends had Frontpoint, so I tried it and I like it. They have a good mobile app. Sometimes if the device goes off and I try to contact customer service, it takes a long time. Usually it takes 20-25 minutes to actually talk to someone

5 years ago

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