Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Corey Virginia Beach, VA

I like the flexible terms and it was just easier to be honest. It would be better if they had more options and broad based integration, with more products in particular. Customer service is great and attentive.

5 years ago

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Verified Customer

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Kevin

Functionality of the equpment has been good. However, customer service needs to be improved drastically. Rep who sold me the system stated that would get the app access for your phone included. However, it was only a 1 month trial. After calling in to find out why my app access was not working any longer, they told me i had to upgrade and pay more to get access to the app on your phone.

5 years ago

Reply from Frontpoint

Thank you for bringing this experience to our attention. It is the feedback with receive from our customers that truly helps us grow as a company. Thanks again and please let us know if there is anything we can do to assist you moving forward.

Jan. 7th, 2019

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Verified Customer

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Natalia

Our family had a great experience with Frontpoint security just recently. We were out of town and alarm went off. Frontpoint called us and activated the police response. Our property was safe.

5 years ago

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Verified Customer

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Steve Middleburg, FL

Their system is great. We can move it around but we do have to go into their website and update everything and that's a little bit of a pain. Every time we move it, we have to replace the double tape and it takes a little bit of patience.

5 years ago

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Verified Customer

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Troy Kansas City, MO

I've had a couple problems with products that I've gotten that it was dead and their customer service was just on point. Instantly fixed it and it seems like they cared. It does everything I need it to.

5 years ago

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Verified Customer

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Miranda Upper Marlboro, MD

The customer service was really responsive. I'm having difficulty getting in touch with the representative when I initially wanted to start with this. The detector doesn't hang properly and constantly falls. The crash detector doesn't work so that's good. I don't really like the fact that we set up the system, I'd rather have security specialists do that.

5 years ago

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Verified Customer

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Josh Henderson, KY

They've helped me set up my system and answered any more questions that I might have about my security system. It's easy to set up and use and I like the mobile app features they have.

5 years ago

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Verified Customer

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Anonymous Norwalk, CA

Their equipment fell to the floor and they told me what to do so it wouldn't happen again. They came to my house to see if anything happened or if anyone broke in and then they secured my house right away.

5 years ago

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Verified Customer

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Valerie Berwick, PA

I was told that my dog which is under 25 lbs. wouldn't set off the motion detector, but it still does. I like how the alarm system isn't hard wired, but uses cellular technology.

5 years ago

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Verified Customer

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Andy Yankeetown, FL

They cheerfully helped me get the system set up and were very tolerant. I used it while I was away on vacation and it worked the whole time I was gone. I never turned if off, it was on for five months.

5 years ago

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Verified Customer

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Kenneth Omaha, NE

The customer service has answered every question I had had and the system works great. They help with installation. The system seems to work very well. I haven't had any failures.

5 years ago

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Verified Customer

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Gerard Alpine, CA

The customer service always goes above and beyond to make sure that all the questions are answered and that everybody is happy and taken care of. Their equipment is solid and good. It works consistently and it's extremely easy to use.

5 years ago

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Verified Customer

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Michael Richlands, NC

They are johnny on the spot. They handle everything with you. They don't hang up on you and call you back. They deal with it right then and there. It was simple to install. They've always been nice.

5 years ago

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Verified Customer

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Shery Minneapolis, MN

They're only available during business hours Monday to Friday, I would prefer that they'd be available 24/7. It's easy to use. It's easy to tell which monitors are not connected. It's really easy to manage from your phone.

5 years ago

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Verified Customer

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Amanda Kansas City, MO

We have not had any issues with the customer support. Since we've had it installed I have been notified of outages and stuff at the house when the kids are home alone so it's been great.

5 years ago

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Verified Customer

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Erika

The support always respond right away and you get a person as opposed to an answering service. It was easy to install. Their technicians are very knowledgeable and answer your questions and they aren't pushy with sales.

5 years ago

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Verified Customer

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Alex Rochester, NY

Every time I've called, they're always very courteous and they always try to get to the end of all the problems I have. It's very easy to install and very easy to maintain and it's portable.

5 years ago

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Verified Customer

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Lizandro Salazar Addison, IL

I really like having Frontpoint as my security system. I would like to have have the convenience of having the thermostat connected to my alarm system like I had in my previous alarm system.

5 years ago

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Verified Customer

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daisy Redlands, CA

so far it''s been great, and easy to use. the only thing i dislike is that they are not flexible with the payment date. it has to be paid in the first of every month. other than that great!

5 years ago

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Verified Customer

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Samuel Moore Hyattsville, MD

FrontPoint's response time is awesome. We've had a couple of instances were something was burning on the stove and FP called us within a minute of the smoke alarm going off. LOVE IT!!!

5 years ago

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Verified Customer

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Veda

The system is always very responsive in arming and disarming even when we're far away. They've always been very responsive, answers all the questions and the system works well.

6 years ago

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Verified Customer

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Stuart Tyler, TX

They are very attentive and they answer the phone and can answer my questions. This is good quality equipment because I've had a lot of systems before and this is some of the best.

6 years ago

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Verified Customer

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Denisa Lakewood, OH

They're always prompt to answer my questions and when the whole troubleshooting thing set off, there was someone who walked me through every step and really helped me out. It's easy to set up but it was a little hard to set up if your door isn't flush with the door frame.

6 years ago

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Verified Customer

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Ji Stone Mountain, GA

They're always on their top game when it comes to someone being there and their equipment. There are companies that charge half of what they charge but I'm really happy with them.

6 years ago

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Verified Customer

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Shailendra Issaquah, WA

For the self install they walked me through it very well so I had no problems installing it. They helped me test the system and from that point I really did not have to call them it's been working well for about 4- 5 months now. They have a unique self-install procedure with their equipment.

6 years ago

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Verified Customer

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Howard Shady Side, MD

They were very helpful during my installation process whenever I had a question I called and they would answer it and walk me through the process so I thought they did a good job. The equipment seems to work good and I know on my cell phone sometimes disarming it with the app doesn't always work but that might be a factor of our wifi.

6 years ago

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Verified Customer

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Tina Claymont, DE

It is easy to set up and it does what I expected it to do. I think that meeting people's expectations is a large part of making a customer satisfied, and we were very happy with them.

6 years ago

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Verified Customer

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Anonymous Mt. Dora, FL

I've never had any problems getting a response and getting help as I've needed it from them. The equipment seems to be adequate and it works well. I have had a good experience all around.

6 years ago

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Verified Customer

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Jim Saginaw, MI

Customer service has answered all of our questions and have been very very helpful. When we had an issue, they were always right there. The system is easy to install and easy to maintain.

6 years ago

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Verified Customer

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Edward Valente

Overall a good service. Would like to have service packages in Canadian dollars! Only US dollar options today, so my monthly bill changes month to month with the currency exchange.

6 years ago

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Verified Customer

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David

Getting the right equipment was a bit of a challenge. Our initial order didn't arrive as expected and we did need to exchange some parts. However, once all that was worked out, the system had exceeded our expectation! The control panel is intuitive and the app is exactly what we wanted to have ! FrontPoint customer service is on point!

6 years ago

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Verified Customer

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Vicki Daves

Price, easy to do business with. The app could use some work. I would like to know the time the sensors were active. It always shows an active sensor. The app no longer sends notifications unless a choose to receive a text message. I don't want a text message for the notices.

6 years ago

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Verified Customer

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John Salt Lake City, UT

Frontpoint is easy to use, and I was able to install it. At the start of implementation, I had trouble with my account, and Frontpoint was able to resolve it in a timely fashion. Since then I have had no other problems.

6 years ago

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Verified Customer

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Robert Aurora, CO

Frontpoint is a simple, easy to use system. I like that it's not tied to a hard wired system in your house. Frontpoint is very efficient and effective when I called, and the equipment works seamlessly.

6 years ago

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Verified Customer

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Anonymous

Frontpoints price is reasonable. There has been nothing wrong with my equipment so far. Customer service called me before I had to call them and they sent me two new pieces of equipment.

6 years ago

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Verified Customer

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Marilynn

Frontpoint is a very good company. I am very happy with the service that I have received so far. I did have one or two issues but they're usually right on with everything else.

6 years ago

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Verified Customer

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William

The equipment is very easy to use. Even the kids can set it up when they're leaving the home. Every time I call customer support, I never feel like I am bothering them. Frontpoint holds great value.

6 years ago

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Verified Customer

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David Sanford, NC

The sales person wasn't as knowledgeable on the product as he could have been. There were some upgrades that I would like to have included on the initial purpose that I didn't know about. It is easy to install with the given instructions and then the self-checks are simple as well.

6 years ago

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Verified Customer

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Leann Magnolia Springs, AL

I'm not quite getting the right response with the motion detector, but the door alarms are good. I like that I can get a live person to help me with any issues and I can take it with me if I am out.

6 years ago

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Verified Customer

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Anonymous Orwigsburg, PA

They're very helpful and easy to work with. I've had no problems with it, it works exactly like they said it would. The system is self-explanatory and easy for a homeowner to install.

6 years ago

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Verified Customer

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Jane Atlanta, GA

They've been responsive and helpful. Whenever I had to call them, they were able to resolve whatever issues I was having. When my alarm goes off, they answer pretty immediately. The equipment is okay, you have to put it in yourself and I didn't like that.

6 years ago

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Verified Customer

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Atira Tulsa, OK

They are really friendly and keep it simple, it's very easy to install. Every time I come across customer service, they are awesome and convenient. Online support is also awesome and I'm glad to be with them.

6 years ago

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Verified Customer

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Larry Brandywine, MD

Any time the alarm goes off I get a call right away. They are on point with their customer service and help me with any questions. The equipment could be a little more up to date.

6 years ago

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Verified Customer

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Joel Lancaster, PA

Each time I've called they've answered my question or request right away. It's discreet and easy to install. They're very flexible with payments, they're very nice when it comes to that.

6 years ago

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Verified Customer

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David Mebane, NC

If I trip the alarm, they always call to ask if there's anything wrong and get my passcode. They've been really nice the whole process, all the way from the sale to the current service.

6 years ago

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Verified Customer

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Janea Middle River, MD

Every time I had an issue, I'd call and get my issues resolved within a reasonable time. I wouldn't have to be transferred to several different departments, either. Every device that I've ordered has and attached to my system has been optimal and has never given me any problems.

6 years ago

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Verified Customer

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Al-Rahman Central Islip, NY

No matter what questions or issues I have, they always resolve them in a very timely manner. The equipment works just as advertised, it's perfect and I have no issues with the system.

6 years ago

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Verified Customer

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Tina Springfield, OR

It was easy to install, and they are right on it when we open doors before we disarm the house. They gave us a kickback at first to help us afford it instead of having big lumps full of payments to get into their system.

6 years ago

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Verified Customer

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Steven Winston, OR

The person I talked to was extremely knowledgeable and able to help me find better options instead of having to buy a package deal. It's pretty indestructible, I've dropped them and they still work.

6 years ago

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Verified Customer

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Wendi Prange

Overall, the system does what I need it to do. I had trouble with setup when we moved in March. They couldn't understand that we were moving homes but leaving our old equipment. This left us in our new home with no alarm system for a few weeks. Also, I have never received the $50 referral for new customers (I've referred two people who I know use Frontpointe).

6 years ago

Reply from Frontpoint

Thank you for sharing your story. We are going to have one of our Support Supervisors reach out to address your concerns and make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Aug. 27th, 2018

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