Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Jackie

So far, their representatives have been pretty well. They reply the emails pretty quickly, and the wait time is quick as well. Plus, it wasn't hard to install the system. Actually, the reason I chose them was because they had good reviews and offered a reasonable price.

7 years ago

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Verified Customer

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Steven Bradenton, FL

From what I read online, Frontpoint was the highest rating company that had the easiest system to use, so I chose them. Installing it was very seamless, and I really like the fact that it lets me know if my garage door is open, or if I forget to arm the system at night. Plus, I can disarm it from my phone directly, so I really like it!

7 years ago

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Verified Customer

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Simon Cypress, CA

Customer service helped me install everything, so they were okay. Their system has had glitches once in a while, but they're just minor things because overall, I'm pretty satisfied with it. Plus, I really like the feature where I can keep track of the security system from my cellphone. I'm just really happy with Frontpoint!

7 years ago

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Verified Customer

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Cynthia Pittsburgh, PA

It's a very reliable, and easy to use system. I'm very pleased with it. Plus, the agents I've spoken to have been excellent. They've gone above and beyond every single time! On top of that, it's just an affordable service.

7 years ago

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Verified Customer

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Tabitha Jefferson, AR

I liked that they had good reviews when I checked them up online, so I decided to go with Frontpoint for my home. The system has been great, and installing it was quite easy. Having them has been a very positive experience.

7 years ago

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Verified Customer

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Tejendra Olathe, KS

Everything has worked well. I installed the security system myself, and it was pretty good. I was able to get everything solved with their representatives when I called them, and they've been pretty flexible with me,

7 years ago

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Verified Customer

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Michael Miamisburg, OH

I've never had to call their representatives for any issues, but they've been very professional and helpful in getting me set up with the equipment. The unit I have operates flawlessly, and it works just fine when I turn it off and on. I'm very pleased with the results so far and I'm glad that I went with them.

7 years ago

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Verified Customer

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Mike Crozet, VA

They've been excellent! Their agents consistently answer any questions I may have, and make sure everything's taken care of before we disconnect. I haven't had any problems with the system; it's been pretty effective.

7 years ago

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James Newton Eugene, OR

We have had this product in 3 different homes for the past 6 years. We enjoy being able to move our sensors and configure them to suit our needs. The Customer Service is excellent - very responsive to our requests as well as to alarm scenarios. Recently we moved to a city where there is an elevated crime rate due to drug abuse so this system gives us an enhanced sense of security. We like the fact that it is wireless (so there are no wires to cut by any potential burglar) and we can control settings via our cell phones (remote activate and deactivate etc.) The monitoring costs we consider reasonable and the staff have always treated us with great respect.

7 years ago

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Verified Customer

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Lo Carlsbad, CA

They contact me immediately after an alarm even, and patiently walk me through installation of new products and battery changes in the control panel.

2 years ago

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Verified Customer

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DF Duluth, GA

The doorbell camera has been an issue ever since I got it. Constantly trying to get live video. Troubleshooting with your techs only to have it work for a brief while. I've given up. But I hate that it never wants to stay connected to the WiFi although the WiFi shows that it is.

2 years ago

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Verified Customer

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Sarah Riley Glenwood, MD

Prior to our most recent experience I would have given 5 stars, however, we recently upgraded our panel for our rental property and the tech support gentleman totally screwed us up. It appears he connected our rental property panel to our primary address. The sensors are all malfunctioning and our properties are not being monitored. We continue to spend several hours with tech services without immediate solutions. Super frustrating.

2 years ago

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Verified Customer

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Jeralyn Keeney Grand Rapids, MI

I do not like the fact that in a panic you have to remember a code instead of pressing a button to seek the correctcontact.I.E.Police, Fire, Medical.The motion sensorsare hard to get apart to change batteries and to get the new type of sensor cost 77 plus dollars. I won't be renewing.

2 years ago

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Verified Customer

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Brenda Parks Smyrna, TN

Each agent has different answers. I just got my package in Aug. and it's been horrible because I've never had a system quandary so I'm roped in for over $1000 with no feeling safe.Very disappointed and will tell all not to get Frointpoint, go to ADT or even a regular store. I have all the equipment,I'd like to give back with getting out of my contract. Can I please get out of my contract,it's not helping me at all. I'm on a fixed income and if this doesn't work, or I can't get a RIGHT answer and a smaller contract time,that would help. They didn't tell me I had options on my contract times. A lot was left out by rep,as if as long as they made the sale,that's all they wanted,like a quota to be met. SO DISAPPOINTED.

2 years ago

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Verified Customer

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Gene

You're always able to add devices such as cameras, and more sensors. They always take the time until the issue is resolved. Best DIY system. They could make the online interface a little easier to control devices.

2 years ago

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Verified Customer

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Kevin

The monitoring service seems to work fine. They should probably look into more substantial equipment, it really seems like tinkertoy stuff. I really do wish I'd gone with another company. For now I'm just staying put since it functions. The amount of time it takes to get to somebody is obscene, especially when you're having a problem with your alarm and you think there may be a burglary.

2 years ago

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Verified Customer

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Michael

You can call and get help anytime. And they're very helpful when you first get it and set it up. It's quality equipment and it does what it says and it's easy to set up.

2 years ago

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Verified Customer

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Charles

Their service is good, but I prefer a system that I control myself instead. It was very good for many years, but then had to be replaced because grew outdated. Good customer service.

2 years ago

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Verified Customer

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Charles B

They are reliable. I have had a couple of problems with couple of the sensors and also the control box. They respond every time I have an issue and I have not been disappointed with that.

2 years ago

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Verified Customer

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Amanda

It's good quality equipment and name brand equipment, wireless and doesn't depend on landline, telephones and stuff. They are real good about calling, and quick about calling. Good customer service.

2 years ago

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Verified Customer

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Anonymous

It's good equipment, easy to install, a couple of the pieces are broken but other than that it's quite good. It's been working perfectly for over five years.

2 years ago

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Verified Customer

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Sammy

I've never called for anything and not had it resolved immediately. Sometimes there's a delay with monitoring when I'm trying to access my video camera to check on my kid.

2 years ago

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Verified Customer

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Christine B Smith River Falls, AL

If one piece of equipment doesn't work tree system won't work even if you try to remove say "glass break". I asked to remove it and the company didn't remove it. The system won't work if one item isn't working. My smoke detectors work but no one calls to verify my house isn't in fire like they did in the past. They say they will remove the item from the system but it also didn't get done the second time. Although I removed a noon working detector because it needed a special battery, I could not harm the system because they never removed the glass break. Now nothing works. They went from great service and system to what I have now.

3 years ago

Reply from Frontpoint

Christine, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 26th, 2021

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Verified Customer

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Brian Boudreau Odenton, MD

In general, we have had an excellent experience with FrontPoint. When it was time to change to new equipment, though, it was not intuitive and I need customer service to walk me through the new installation.

3 years ago

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Verified Customer

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Dickronouhi Nichols Chicago, IL

They've been very responsive to every alarm However the monthly fee is way too much and I'm actually looking to upgrade to Ring which I already have for a doorbell. I also want to replace my cameras which are old.

3 years ago

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Verified Customer

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Eric Franklin Lakes, NJ

Easy installation, I like the do it yourself aspect and it has the best value. It is light weight and easy to hide. They are consistent with their responses.

3 years ago

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Verified Customer

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Rachelle Moorpark, CA

The best part was the ease of installation, but it took a long time on the phone to get things set up after we had to make some changes. The price seems to be appropriate.

3 years ago

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Verified Customer

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Rose Marie Wilburton, PA

So far, everything that I've called them about has been responded to quickly. We like that it's user friendly and easy to use and add accessories. Totally satisfied.

3 years ago

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Verified Customer

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Jim Lynch Chicago, IL

It is an excellent product at a reasonable price, but nearly impossible to get anyone related to customer service on the phone that can actually help you. Lots of passing the ball when you reach out over the phone.

3 years ago

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Verified Customer

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Ghadir Lincroft, NJ

The best thing about frontpoint is you set up you sensors by yourself and move them but at the same time the support if something goes wrong with the sensors hasn’t been great.

3 years ago

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Verified Customer

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Anonymous Skokie, IL

Sometimes the long range sensors do not work long range but the app is good as is customer service. They are always there for me and take the time to answer all my questions even if it takes a while.

3 years ago

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Verified Customer

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Eric Palestine, TX

Initially I got frontpoint because it is easy to install and the price was going. When I have to call for help, I have gotten the help I need but the prices keep going up so I am considering switching to another company.

3 years ago

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Verified Customer

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Matt Dallas Center, IA

In the past they had really good customer service when I reached out but I don’t feel like hear anything proactively. They don’t do much to maintain the relationship. The equipment is somewhat dated today because I got them six or seven years ago.

3 years ago

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Verified Customer

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Anonymous West Harrison, IN

Front Point does a good job but there have been a couple of instances when it didn’t register movement but customer service helps me everytime I call.

3 years ago

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Verified Customer

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Ashley Hoover Mustang, OK

When I signed up I had concerns about the system working with our poor internet service. I was told it would not be an issue, but that has proven to be the case frequently. Also realized they charge you monthly to use their app and a touchscreen screen with similar capabilities cost extra.

3 years ago

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Verified Customer

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Warren Searcy, AR

Reasonably prices and easy to install. I wish I didn’t have to pay additional money for the app and there is a weird connectivity signal. It can be hard to get information and speak to a human being.

3 years ago

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Verified Customer

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John Whittier, CA

Very hard to get a hold of someone in customer service. The system seems to be working and it is convenient but I would like for them to make it easier to speak to a tech or put more information on their website.

3 years ago

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Verified Customer

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Anonymous Naperville, IL

Durable and easy to implement on your own because it is intuitive and straightforward. When I have questions, they help me troubleshoot and are attentive.

3 years ago

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Verified Customer

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Majid West Bloomfield, MI

Overall the experience using Frontpoint has been good. Customer support is very responsive and professional handling questions. They have the best package.

3 years ago

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Verified Customer

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Charles Seagrove, NC

The price and ease of use is what drew me to it. Choice is easy to access and work well with you. I like the continual monitoring. It is a great service.

3 years ago

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Verified Customer

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Mike Jones Lake Forest, CA

Have been with Frontpoint for almost 10 years. I use there security system and home automation. Everything works as designed and their customer service is very good.

3 years ago

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Verified Customer

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Denise R. Bay City, MI

Customer service is excellent. My only gripe is that the motion detector is a little too sensitive and goes off way too easily at the slightest bit of lint flying through the air.

3 years ago

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Verified Customer

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Babbette Baker Southfield, MI

I called to let them know that the system occasionally will let me know that a door opens, but it doesn't say it has closed for 30-45 minutes later. I called twice. They said it was fixed, but it happened twice after, although now it seems to be working well.

3 years ago

Reply from Frontpoint

Hey Babbette, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Jul. 8th, 2021

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Verified Customer

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Shefa Silver Spring, MD

Love being able to monitor my home remotely using with my phone and being able to stick with door lock. Customer support is very quick to respond and will walk me through my needs.

3 years ago

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Verified Customer

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Daryl Partin Pineville, KY

I’ve had them for years , always good service! Think my equipment is getting outdated ! They , got new stuff out , wish they would offer me a discount as a valued customer!! Think I need a upgrade!

3 years ago

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Verified Customer

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Melanie Mason Concord, NC

The system is easy, the customer service sucks. I've tried numerous times to get in contact with someone and it takes hours until they call back meaning I'm waiting around all day until someone calls and when they do call they can't fix the issues.

3 years ago

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Verified Customer

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Peter Staples Lafayette, LA

Great customer service...professional. Battery life only lasts 4 hours after you lose electricity, so no protection. Seems like they could have batteries that could last longer!

3 years ago

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Verified Customer

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Mark Northridge, CA

I tried to put my system "On Hold" and they kept charging me for months. How could they justify the charges if all of the gear was in a box in my garage? They are charging for monitoring right? Shouldn't they have detected that there was no signal??? How can they say this was an accident??? If someone broke in and smashed my gear would they even know??

3 years ago

Reply from Frontpoint

Hey Mark. thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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Verified Customer

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Star San Carlos, CA

Good customer service. Helpful when I have called in for support. Prices are a little high when an existing customer wants to buy additional devices.

3 years ago

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Verified Customer

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Arthur and Elizabeth Brock Laurel Hill, NC

They have been quick to respond to alarms that have gone off in my home. However, we've left message to be called back and it's been over a week with no response.

3 years ago

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