Frontpoint: Read 3,202 User Reviews From Real Homeowners

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Verified Customer

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Rick Worthy

They have answered any question or issue that I've had. They've been very supportive and helpful. I like the fact that they sell the equipment rather than renting it out. That way it's not a waste of money for us. It definitely works well, we've had no issues with it and it was all easy to install. Very user friendly.

7 years ago

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Verified Customer

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Kajal Naperville, IL

The person that helped me with the setup of my system was pretty good, very intimate, and walked me through the whole process. It was actually pretty simple, however, they do need to give more stickers to put on my windows around my house.

8 years ago

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Verified Customer

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William Raleigh, NC

After doing some research on different companies, I called Frontpoint to get information, and the representatives were very helpful. Their great customer service and feedback is what made me decide to go with them of course. I lose my patience very quickly if I don't get good customer service, but they've answered quickly when I call them. They sent over an older version of their system first, but everything seems to be working just fine after receiving the newer version.

8 years ago

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Verified Customer

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Daryle Fayetteville, NC

The reviews online seemed to have favorable ratings, as well as high customer satisfaction, so I decided to go with them directly. I liked the system. It took maybe half an hour to set it up. It was all simple because it was wireless. So far, I've been pleased with it.

8 years ago

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Verified Customer

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Clay Auburn, CA

My mom inadvertently opened the door once, and since she forgot to disarm the system, the monitor detected it. A representative was online with her right away, making sure everything was fine, so I'd say the system works perfectly. I just think it's a very good company.

8 years ago

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Verified Customer

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Erica Tallassee, AL

I like the fact that their sensors are wireless and that their customer service is outstanding. They're always ready and available to assist at any time! Even if you have questions regarding the system, they go out of their way to make sure you understand and get your questions answered. I'm very satisfied with the service.

8 years ago

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Verified Customer

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Anonymous Port Orange, FL

Every time I had an issue, their customer support were always there to help, and they were courteous in the process. There was only one issue during the setup process. One of the fences fell off due to the adhesive they had sent me, so they just sent more and since then, I haven't had a problem with them.

8 years ago

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Verified Customer

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Andre

There's no contract tied to the service so that was a major factor that made me decide for them. Plus, it's a self-installing system, and it's cellular. So far, I've had to use them 4 or 5 times, and the agents I speak to are really good! It's just been a great system. I've even recommended it to other friends that are now using the service.

8 years ago

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Verified Customer

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Gregg Trabuco Canyon, CA

After looking at some internet surveys, Frontpoint seemed like the company with the less amount of complaints, so I decided to go with them. Their customer support has been very polite and efficient, but setting up the system is where everything got complicated. I'm not a real technical person, and the little contacts have been falling off the doors. I have 2 doors that are not protected because right now of that. Putting that aside, they're very good about calling me to see if everything is okay when the alarm goes off. Like I said, my only issue is with the system. I'm not technically savvy, and arming and disarming the system is not easy for me either.

8 years ago

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Verified Customer

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Garry Big Spring, TX

One of the big things I need help in some what is the account I have online, however, they're pretty easy to get a hold on, and have been very helpful as well. What I really liked about them was their pricing and simplicity of the installation, and that's what actually made choose Frontpoint.

8 years ago

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Verified Customer

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Venkatesan Monroe Township, NJ

All the reviews online regarding Frontpoint's service are very positive, and considering their customer service has been good, my experience with them has been positive. They'll call you within 20 or 30 seconds if the alarm goes off, but I think there's cheaper devices out there they could offer. Also, the system is very well explained, and it's just simple to install.

8 years ago

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Verified Customer

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Deborah Abshire Johns Island, SC

The system only accidentally went off when the smoke alarm fell off the wall. I now secured it with screws. Customer service is always helpful. Very kind, and very knowledgeable.

3 years ago

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Verified Customer

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Peter Cavada Ruskin, FL

Way too many small issues with the alarm system, such as bypassing sections. showing doors open when they are actually close. calling to fix is very time consuming and most times we have to leave a call back and when that happens t's usually while in the middle of meeting or taking care of our customer.

3 years ago

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Verified Customer

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Joyce

The cost had gone up slightly. I would like to be able to reach customer service without waiting hours, that would be helpful. It's easy to use. There is a phone app it allows you to turn it on and off.

3 years ago

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Verified Customer

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Lizbeth

I have some issues with my garage door, because I put it at the garage door and sometimes it will activate it without the door being really open. Everything else was fine. It was pretty easy to install the equipment and the application and the software. It was easy to use. Every time I called the costumer service has solved my problem.

3 years ago

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Verified Customer

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Felicia

I had a couple times where I had to call more than once before I got to a good representative. I've never had an issue with the equipment. As long as it was set up properly. Easy access to use.

3 years ago

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Verified Customer

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Shauntelle

They have great customer service, they're very prompt and professional. We didn't have any issues with any of the equipment until like seven years in, so that's impressive. It doesn't require a land line. Could be cheaper.

3 years ago

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Verified Customer

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Ian

They answer most of my questions, but there have been one or two instances where it's been difficult to to get certain issues resolved. Mostly reliable. The company is willing to work with anything that is faulty, but the touch screen panel in my opinion should turn off, not stay on at all times. My house is safe.

3 years ago

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Verified Customer

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Marcel

It's easy to install. It's not that robust, but it's adequate. The only feedback I have is that when I'm trying to disconnect from them I've had to wait on line for up to 40 minutes and I just gave up after a while and even with their call back service they never called back.

3 years ago

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Verified Customer

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Andrew

It's been reliable and has functioned for about 5 or 6 years now. The best thing about using Frontpoint is that the quipment doesn't depend on my internet, they just need to be able to integrate cameras better.

3 years ago

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Verified Customer

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Michael

Every time I had a question or a problem they took care of my problem and everything was done the satisfactory results. I've had them for a number of years and I've had no problem other than replacing batteries.

3 years ago

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Verified Customer

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Chris Middleburg, FL

Outstanding customer service! Technical representatives are always patient, professional, and knowledgeable. Hardly have concerns with my system, only door bell cam, never made a call with issue unresolved.

4 years ago

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Verified Customer

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William Kandel Washington, DC

Crappy equipment! And hugely expensive. We had good equipment before Frontpoint replaced it with an "upgrade" that is pure garbage. It has inadequate volume country so every time we open the front door, on the quietest setting, we are still announcing to everyone in the neighborhood that we have opened the door. So obnoxious. There is zero information of use on the new panel. Why on earth did Frontpoint upgrade to such junk? Frontpoint required $327 for it or a two year commitment. I very much regret this decision. When my contract runs out, I will not renew. You have chosen the path of profits over value.

4 years ago

Reply from Frontpoint

Hey William, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Verified Customer

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Heather S. Neosho, MO

We‚Äôve been with them for seven years now. They treat their loyal customers very well. Their prices and equipment options are competitive and service is friendly and reliable.

4 years ago

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Verified Customer

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Lucy Salem, NH

We've never had a real emergency but there have been false alarms from our own mistake and they responded right away. The one or two times we've called customer service, they solved the problems easily.

4 years ago

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Verified Customer

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Hassaan Richmond, TX

Their response time is fantastic but they could have a better security panel that was more user friendly. I know other companies offer more data panels. They re pretty responsive about any issues I have.

4 years ago

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Verified Customer

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Anselmo

Customer service is very patient and knowledgeable and helpful. It can have a long time, that is my only complaint. It is pretty simple to use and straightforward to install. It does what it is supposed to.

4 years ago

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Verified Customer

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Barbara Trinity, TX

I was very disappointed in ADT so I switched to Frontpoint. Every time I call, they are helpful and every time the alarm goes off, they offer to send out the sheriff's department. Sometimes it will go off when nothing's happening because there's a bug crawling on the window or something. But I like the sense of security it gives me.

4 years ago

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Verified Customer

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Tatiana Vrsalovic Oxnard, CA

When my home alarm went off and I was not home they where very nice and quick to solve my problem by calling the police for me and helping me with all the stressful situation

4 years ago

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Verified Customer

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Thirunavukkarasu Murugesan Centreville, VA

It has been a great system so far. The area they can improve is to offer the equipment and accessories pricing the same of new and current customers. Currently It's cheaper for new customers and pricier for current customers to add monitoring devices.

4 years ago

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Verified Customer

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Martha Miami, FL

They need to hire more individuals and technicians. Recently it has been difficult to get someone on the phone. Once you do get a person, they are very nice and helpful but the wait time is awful. I like that it is not expensive but it is not sophisticated. It is fine for the purpose but not great.

4 years ago

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Verified Customer

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Gregory Louisville, KY

Your house is safe with front point and that gives you peace of mind anytime you are away or at home. If intruders come, you are going to be protected. It more than serves my purposes for keeping my home secure.

4 years ago

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Verified Customer

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Isaiah Linden, NJ

This is the best thing for me. It is easy to use and I like the mobile app as well as the convenience of tracking my door look. Everything works as advertised. Immediately when an alarm goes off, it is responsive. It also was convenient to set up my self.

4 years ago

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Verified Customer

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Anonymous New Hope, PA

Everything works as it should. If there is a break they are there anytime. It nice knowing it I secure and that you are being monitored. For the fire detectors they need something other than the sticky stuff for the long term basis.

4 years ago

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Verified Customer

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Anonymous Wyncote, PA

The best thing is the app. The other features leave a little bit to be desired. Some of the door chimes don’t work efficiently. Front Point should start thinking critically about how to compete on price because a lot of new technologies are emerging that are more cost efficient.

4 years ago

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Verified Customer

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Darla Lafayette, CA

Looks nice and works. If there is an alarm or anything, they are right on top of it. Issues get resolved. There are some systems that are less expensive but this one is pretty good.

4 years ago

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Verified Customer

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Robert Bessemer, AL

For the most part the equipment seems to be working fine. I have had some issues, mostly with it going off when we are not at home, but mostly it works fine. Frontpoint is very responsive and call the check in and send someone if there is no response. The app is good. The price is competitive compared to other companies.

4 years ago

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Verified Customer

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Patric Florissant, MO

As a system IT professional, I cant follow some of their docs sometimes so they could use better documentation. It was easy to install. The sensors are great and the thermostats are good but the cameras are a little bit iffy.

4 years ago

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Verified Customer

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Anonymous Berryville, AR

They don’t run many promotions for their existing customers to upgrade their equipment and that would be nice but they are the only ones that have good enough cell coverage for my area and overall it is pretty decent. I like that it is do it yourself and you can pick and choose from several options what fits you best.

4 years ago

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Verified Customer

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Anna Winchester, VA

When the alarm goes off, Front Point calls immediately to see if there is a problem. When we have problems, they are more than willing to help us. The equipment is up to date and does the job.

4 years ago

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Verified Customer

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John Athens, OH

They offer a wide range of products. I have so many different sensors all integrated in one spot. They hold up so well. They have been very responsive. I always can get the answered I need, customer service is very helpful.

4 years ago

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Verified Customer

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Anonymous Vienna, VA

I feel safe because the equipment works correctly when it is alarmed. I know I can stay away from home and it will be safe at night. Customer service has always been helpful too.

4 years ago

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Verified Customer

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Kate Carlsbad, CA

Frustration with multiple customer service calls about sensors that don’t fit/stick/work on our windows. Troubleshooting hasn’t worked after multiple calls but I’m told there’s Basically no way to get out of contract unless we want to spend a fortune. Got locked into an extremely long contract just for upgrading a control panel from buttons to digital, which seems unfair/ridiculous. We haven’t used the system in months bc not all sensors work yet are paying anyway.

4 years ago

Reply from Frontpoint

Thank you for your feedback, at Frontpoint we take our customer complaints seriously and if there is anything we can do to resolve your circumstances please let us know at WeCare@frontpointsecurity.com

Jun. 1st, 2021

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Verified Customer

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Elmer Marlon Ansaldo Middletown, CT

They have great customer service team. And most of the products are great. Just need to improve on the lag their doorbell products and the indoor camera speaker is terrible too much interference. All of the indoor cameras. But overall I love this company.

4 years ago

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Verified Customer

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Lorene Fairmont, WV

I think they are very good. If ever our alarm went off they are always on top of it. They are courteous, helpful and professional. As far as improvements, If I had to state an improvement, it would be that the wall unit be louder if and when it goes off. That would be my only improvement to request.

4 years ago

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Verified Customer

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Noel Giffin El Paso, TX

Great service and products web site us good and app on phone is very useful. When I had questions about their products they explained well and technicians are very well educated on their products

4 years ago

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Verified Customer

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Doug Briggs Pocatello, ID

Wonderful customer service. Some of the products, doorbell camera and indoor camera have had connectivity issues. I did end up replacing my doorbell camera with an outside company and it has worked well.

4 years ago

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Verified Customer

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Sheena Louisville, KY

I appreciate the features like that it gets increasing louder. It isn’t bulky. It is discreet. The window sensors seem pretty durable. We don’t call customer service often but when we did we were squared away within ten minutes.

4 years ago

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Verified Customer

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Eric Washingtonville, NY

Every time I call, they answer the phone and are very attentive. They always help me solve my problems and everything works the way it is supposed to so I have no complaints. The biggest issue is the yearly contract.

4 years ago

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Verified Customer

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John Ottertail, MN

Having the mobile application is great. It is nice to monitor it from my phone. I haven’t been totally happy with the alarm. We have one that trips regularly for no apparent reason. We’ve had a couple of door magnets fall off. People are easy to get a hold of.

4 years ago

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