Frontpoint: Read 3,202 User Reviews From Real Homeowners

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Verified Customer

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Noelle St. Petersburg, FL

I did have an issue on one of my sensors that went bad and they took care of it. Except the other one isn't working. The system is all wireless. Anybody can hook it up. The only thing that I didn't like was the sensor unit, it has to be plugged in, you can't hard wire it in.

7 years ago

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Verified Customer

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Robert De Goff Berkeley, CA

When my system detected an unauthorized entry and I was not home, the alarm was sent and I received a phone call asking if I wanted to alert the police. I accepted and the police arrived before I returned. The alarm was due to an unlocked door blown open by the wind, but the service I received was exactly what I expected.

7 years ago

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Verified Customer

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Jerica Lawrenceville, GA

The guy that I spoke with was very willing to help. I wasn't able to get everything done at that moement so he told me he would call me when I got home from work and he did. It's very easy to install. I like that you can set up everything from your phone.

7 years ago

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Verified Customer

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Connie

Every time I have called, I've always had people to help me that were very professional. Very helfpul and follow through on everything. At the end of the session, they make sure what I was asking had been cleared up. I really think the company is wonderful.

7 years ago

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Verified Customer

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Vickie

Every time I've had a problem, they've been really good in solving the problem and working with us. I like the fact that we could install it ourselves and we don't have to have a technician come out because it was so easy to install. I think their monthly monitoring is a little high, but I think the overall process system is really good.

7 years ago

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Verified Customer

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Henry

It's easy to reach someone in customer service and get questions answered. The window thing you put on the wall fell off and I can't get it to stick again so we just leave it on the table, but it should be on the wall. We love the system. It is easy to use and it's working for us so far.

7 years ago

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Verified Customer

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Thomas

The customer service has been receptive to all my calls or set up. And some installation problems I've had, they've been very receptive and called me back to make sure it was fixed. The equipment is good, it works for what I wanted it for.

7 years ago

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Verified Customer

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Brandon

They were very helpful when I was starting up. They're very helpful and answer all the questions I have about the security system. It was very easy to install. I installed it myself and haven't had any problems since I installed it.

7 years ago

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Verified Customer

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Paul Louisville, KY

They're always available and helpful. I've never had a bad experience they're really good over the phone and they know what they're doing. We had one sensor that broke, and they reset it. The installation was really easy, and the app tells you exactly what to do.

7 years ago

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Verified Customer

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Unity

My motion sensor kept picking up my cat, and now I haven't been able to use my motion sensor. One downside to the company is that because it's a self install you might feel like I don't know personally I feel a little intimidated or just not really ready to handle the actual systems unless I was equipped to work with the devices when there's a problem.

7 years ago

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Verified Customer

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Troy North Royalton, OH

I haven't had any problems with the equipment, the cameras have been great, the panels are great, the way it talks to us when the door is open and the window and everything it's been great. Every time I've called them they've been most helpful.

7 years ago

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Verified Customer

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anonymous Fairfield, CA

There were people that were breaking into homes in my neighborhood and doing ransacking and stealing cars, stealing jewelry that type of thing. When we screwed up you guys got right on top of it. The alarm is easily set off is the one downside.

7 years ago

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Verified Customer

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Gina Amarillo, TX

They helped me with my camera when I was having technical difficulties. They've been very helpful, there's been times that we've accidentally set off the alarm and they immediately call me. I just haven't had any problems. It's very user friendly

7 years ago

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Verified Customer

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Kadeen Loma Linda, CA

They've always been extremely responsive and very helpful and there've been times where I've tripped the alarm and they've always been really understanding and helpful. The equipment is responsive and durable. They're not always the cheapest option out there but they're very good.

7 years ago

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Verified Customer

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Robert Reno, NV

When I called to troubleshoot the camera, they were very detailed, helpful, and friendly. The app is easy to use anywhere I am, I love it. I also appreciate that they have dedicated representatives for you to reach out to directly.

7 years ago

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Verified Customer

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Anonymous Taylorsville, KY

The service has good product knowledge and good customer service skills. The equipment is easy to use and there hasn't been any false alarms. The phone app is very easy to use, the equipment was very easy to set up, and I've had several encounters with customer service and they've all been very positive.

7 years ago

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Verified Customer

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Anonymous Gastonia, NC

Customer service is not available 24 hours, only in emergency situations but I really appreciate the customer service people. They are always supportive and they are very patient with you. They can spend a lot of time explaining things if you don't understand anything and that's means a lot for me and all of them have been nice to work with.

7 years ago

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Verified Customer

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Ricardo Vacaville, CA

They have been very responsive to anything that I need. I've had a few issues with the box. The first one that arrived was cracked so I had to send it back and they sent me a new one and then about a month ago, the box I had stopped working so they have to send me another one but I'm pretty pleased with the way it works and with the customer service.

7 years ago

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Verified Customer

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Cassie cromer

I love. No complaints. This is my third company. The customer service is top notch. They make you feel comfortable and at ease. Any question we have had no matter how small they have answered and make us feel like a priority. They are affordable. There are fantastic add ons. I would not go with another company.

7 years ago

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Verified Customer

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Sekeeta Olive Branch, MS

Customer service was very efficient. I don't have to wait long to talk with them and they were knowledgeable. I generally get the same answers unlike some companies when I call and every representative I talk to tells me something different. I don't like the portable system. I would rather have it attached. The motion detectors are not as sensitive as I would like them to be.

7 years ago

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Verified Customer

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Linda Baker, LA

The equipment was a self-install and I haven't had any issues with anything other than the motion detector which fell and it was just a matter of me putting it back on. Everything they said that they were going to do, they did. They're a little costly. I wanted something that was a little cheaper monthly.

7 years ago

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Verified Customer

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Andrey Irvine, CA

Their responsiveness and professionalism any time we run into an issue, they resolve it super fast. We haven't any problems with the system. It was super easy to install and easy to troubleshoot at times when troubleshooting is necessary.

7 years ago

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Verified Customer

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Christin Jackson, MS

The equipment provided works pretty good but sometimes the sticky adhesive can be weak and so it falls off the wall. I would also prefer a further range of motion detection. Other than that, I like the timeliness of customer service, and the fact that the technology is web based.

7 years ago

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Verified Customer

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Tyler

Frontpoint was recommended to me by a friend and is relatively affordable. The equipment functions well. When I did have a problem with the sensors falling off, customer service worked with me and I was able to get it replaced free of charge.

7 years ago

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Verified Customer

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James D

Frontpoints equipment has been very reliable. It was also very easy to set up and install. Customer service was also very professional and quick to respond. I also like how they use their own data so I don't have to use mine.

7 years ago

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Verified Customer

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Eugene

I am pleased with the value that Frontpoint offers. As soon as my alarm goes off, I receive a call from them within seconds. They also walked through everything making sure I understood how to install the equipment. I like the keychain clicker remote which turns off the alarm before you even get to the door.

7 years ago

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Verified Customer

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James

I am very pleased with the service so far. I have become adjusted to the equipment and so it is family user friendly. I was lost in the beginning trying to set it up, but customer service was very helpful and walked through it with me. Customer service was also quick to respond.

7 years ago

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Verified Customer

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Yvonne

I like the fact that Frontpoint is cellular. Every time I have left a message via phone or email, I typically get a rapid response. I did have an issue that was location based, but customer support helped solve the problem with speed.

7 years ago

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Verified Customer

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Charles

Frontpoint is very honest about what their technology does and doesn't do. Customer service was very cooperative on the phone, and they made sure it worked to my satisfaction. They are very cooperative, and very supportive. The equipment has worked great.

7 years ago

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Verified Customer

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Sandy

I was impressed of how great the customer service is. Every time I call in, they are always so helpful, and so happy to answer all my questions. The equipment was also an answer to my needs. I am grateful for the many options and settings it had.

7 years ago

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Verified Customer

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Michael Newberry, FL

Each time I've spoken to anybody from Frontpoint they were professional and knowledgeable. They answered all my questions. I like the equipment and think it's top notch, but I want a touch screen unit but it's not available. The price is a little expensive, but other than that everything is good.

7 years ago

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Verified Customer

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Ian San Antonio, TX

They follow up a few times and were able to walk me through the set up and answer questions I had. It's pretty user friendly, I haven't had any issues with it. They have a good return policy if anything is not functioning or was broken in the box.

7 years ago

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Verified Customer

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Mackenzie Cleveland, OH

Every time I have called, I'm always greeted with a friendly person who makes sure to figure out what I need. I have sensors on all my doors that I can lock and unlock on my phone from practically anywhere. I've been with them for about 2 months and there's been no negatives to it.

7 years ago

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Verified Customer

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John Atlanta, GA

Every problem we've had has been dealt within 24 hours. I had my car broken into and the camera effectively captured the incident and the person who did it. We haven't had any equipment issues at all, everything has worked well.

7 years ago

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Verified Customer

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M Pontiac, IL

They are responsive, helpful, and walk you through the steps of the installation. They are always very pleasant and helpful on the phone. The equipment is performing well, it's easy to use and I haven't had any problems with it.

7 years ago

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Verified Customer

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D Gene Katy, TX

Getting some of the individual devices into the program is somewhat difficult. I had a system from another company that uses Simon XT and I thought I'd be able to use all those sensors, but I was only able to use the motion sensors. So, I had to buy new sensors for the doors, windows, and instead of it costing me $200 it cost me $600-$700. I haven't had any issues with them, and I would definitely recommend them. I think they are an outstanding company.

7 years ago

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Verified Customer

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Nicolas The Bronx, NY

This is going to sound terrible, but every time I call they all speak English. It's very important to me to be able to understand them. I've had to call them a few times because it was a learning process and to me it was difficult to get it set up and get going. It has a self-installation kit which I wasn't aware of, and the system doesn't always respond the way I thought it would/should. I like that I can have some alarmed and some disarmed, it's very easy to bypass the system. I wish their customer service was open 24/7.

7 years ago

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Verified Customer

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Ernie Millstadt, IL

During the install I had a lot of questions and they were courteous and answered all my questions. They got everything working. I had an alarm and they called immediately and we worked out that it was somehow a false alarm. The sales person told me 200 feet, but the motion detectors didn't do that.

7 years ago

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Verified Customer

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Nareshkanna Tracy, CA

It's affordable and easy to install. I like the app because you can watch your home sensors. Whenever I call them, they clarify all my concerns and doubts. They provide technical assistance the entire time and resolve all my issues in one single call.

7 years ago

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Verified Customer

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Everett Austin, TX

There was always a real person on the line to give us the information we need, they answered any questions we had. It was easy to install and worked perfectly from the first time we turned it on. The monitoring charges are a bit high, but the equipment is reasonable.

7 years ago

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Verified Customer

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Sandy Boyse

The service in both setting up and troubleshooting the equipment is amazing! They work with you very calmly and don't let your frustration get them down. Always ask if there is anything else they can help with before you get off the phone.

7 years ago

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Verified Customer

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Susan

I rate them because I like the sensors if you fool with them they notified right away I like their accuracy on the Range they call you right away after your cold you don't know on the police are already on their way I think they're a good company that's why I rate them a five

7 years ago

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Verified Customer

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Daniele Andreini Arlington, VA

A real estate agent recommended Frontpoint to my family, and we are very happy with them. Their customer support is quick to respond and solve any issue I've had. I'm not really a handyman, and it was very easy to install. Everything worked immediately after self-installation. I've had no issues with them, so I'm very happy.

7 years ago

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Verified Customer

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Rose Marie Tiernan Sebastian, FL

I went with Frontpoint because they had good ratings, and their price is fair. Anytime I call their customer service, they answer my questions right away. One time, I had a little bit of water get near my water sensor, and they notified me right away!

7 years ago

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Verified Customer

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Christine Kauffmann Ferndale, MI

My daughter recommended this company to me, and I'm very pleased with their customer service. They've always responded immediately and politely. They solve any of our issues. Unfortunately, we are not as pleased with the equipment. We have two properties, and the glue that catches the contact point is really bad and keeps falling off. We keep having calls that there are break ins, but there are none because it's faulty. The one on my back door falls off every week or so, but I still think it's a good value for your money.

7 years ago

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Verified Customer

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Paul Chuckran Port Hadlock, WA

At the beginning when I signed up, there were a couple different mix ups in terms of billing and stat updates that had to be straightened out. I was credited, and talked to the right person, but there wasn't immediate feedback from the company after that. The equipment is generally the same as most high tech companies. I haven't had any real problems, and the system seems to work okay. I have recommended them to others!

7 years ago

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Verified Customer

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Phillip Menzies New Rochelle, NY

Frontpoint's customer service is very attentive and committed to serving all of its customers. They are rated the best so far in home security systems, and their equipment is very user-friendly. I would recommend it to other homeowners who are looking to purchase a home security system. The system is also extremely affordable.

7 years ago

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Verified Customer

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Linda S

I was a bit hesitant to buy a security system that I had to install myself. But the instructions were very thorough, and when I did run into an issue (twice during installation), their helpline was stellar - walked me through quickly. And I know the alarm is working, because we had a false alarm that was responded to by the sheriff department.

7 years ago

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Verified Customer

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Walter Berry

It's easy to install and affordable. I did have some issues because I was out of the coverage range, but they identified that I needed to get my unit back with the internet and they upgraded my unit at no cost to fix my problem.

7 years ago

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Verified Customer

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Shawn Johnston

I had a great first impression while on the phone talking to the guy who helped me figure out what I needed for my particular house. They walk you through whatever steps you need and it's as good as any other service I've used.

7 years ago

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