Frontpoint Reviews
8.1
Overall Score
Verified Customer
Review Source
Brenda Parks Smyrna, TN
Each agent has different answers. I just got my package in Aug. and it's been horrible because I've never had a system quandary so I'm roped in for over $1000 with no feeling safe.Very disappointed and will tell all not to get Frointpoint, go to ADT or even a regular store. I have all the equipment,I'd like to give back with getting out of my contract. Can I please get out of my contract,it's not helping me at all. I'm on a fixed income and if this doesn't work, or I can't get a RIGHT answer and a smaller contract time,that would help. They didn't tell me I had options on my contract times. A lot was left out by rep,as if as long as they made the sale,that's all they wanted,like a quota to be met. SO DISAPPOINTED.
3 years ago
Verified Customer
Review Source
Christine B Smith River Falls, AL
If one piece of equipment doesn't work tree system won't work even if you try to remove say "glass break". I asked to remove it and the company didn't remove it. The system won't work if one item isn't working. My smoke detectors work but no one calls to verify my house isn't in fire like they did in the past. They say they will remove the item from the system but it also didn't get done the second time. Although I removed a noon working detector because it needed a special battery, I could not harm the system because they never removed the glass break. Now nothing works. They went from great service and system to what I have now.
4 years ago
Reply from Frontpoint
Christine, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.
Oct. 26th, 2021
Verified Customer
Review Source
Danielle J Memphis, TN
Their customers service is great. But some of their sales reps are slimy. The contract signed will make you continue to pay for the plan throughout a certain time frame- no way out period. This is in the contact, you even initial next to it. I was in a dangerous situation with an ex when I called and should have read what I was initialing next too, granted. But they NEVER said this. They never literally said this is a 2year contract or you will have to continue paying this until the contract ends. Buy out is not the price of equipment either, it’s some stupid high percentage of what you would have paid if you finished out the contract. For this reason, I don’t recommend them. I think that it’s slimy to treat people who truly needed help that way and then say “whelp, you initialed so there’s nothing we can do” I agree I should have read the fine print I tested of trusting them to be upfront and open and honest like a 3 company would be.
4 years ago
Verified Customer
Review Source
Wendell Sussex, NJ
Worst experience ever! I can only presume that Frontpoint’s Mission Statement is “We’ll secure your home, but we’ll invade your bank account!” Frontpoint made an unauthorized debit of $191 from my bank account in January 2021. I had just called in payments during October, and November 2020; having opted to call in payments rather than authorizing them to make recurring debits. Despite that arrangement, and despite the two recent payments I made, Frontpoint charged and withdrew nearly two hundred dollars without any prior verbal consent from me to do so. I felt violated. The company could have utilized appropriate recourse instead; they could have simply terminated my service, forwarded my account to collections and followed due process. But instead, they behaved like the proverbial “thief in the night” themselves!
4 years ago
Verified Customer
Review Source
Disappointed Discusted
They didn't even send all of the sensors we paid for and they numbered 10 of them wrong. The door sensors were going off in the middle of the night and we had NOT even placed them yet because they were numbered wrong and the cops came out, etc. Huge and scary problem. Plus, most of the motion sensors have fallen off of the wall. We spent a couple of hours on the phone with technical support and asked if there was a human they could send out to help with this awful mess and they said that does not exist. We are constantly getting emails from Frontpoint, saying that different zones are "off line" or it's just gotten "back on line" ABSOLUTELY RIDICULOUS...THIS IS ONE OF THE WORST, MOST INCOMPETENT COMPANY EVER!!! I have been very sick for the past 6 months and this had made everything worse. Legal counsel will be helping us with this case!!!
6 years ago
Reply from Frontpoint
Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please Private Message us with the name and address associated with your account? We look forward to hearing from you soon!
Sep. 12th, 2019
Verified Customer
Review Source
Rose
Our experience has not been a good one. For starters, the cheap plastic thing that was supposed to stick to the wall next to one of the doors kept falling down and screwing up the system. We also found the hassle of messing with the keypad every time we went in and out to be a huge hassle. So we contacted Frontpoint to cancel the service and they would not allow it!!! Now we are being robbed each month by the company that is supposed to protect people from theft. So you'd better be sure you like it before you even get a chance to try it or you will be wasting a ton of money! Also, wait time on the phone is too long.
6 years ago
Reply from Frontpoint
Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.
Aug. 6th, 2019
Verified Customer
Review Source
Craig Moll
This system has not worked properly since day one. False alarms, sensors going from open to close by themselves. Customer service telling me my aluminum door frame was causing a problem with the magnet - duh!!!! The hub being changed out that was going correct ALL the problems. Thicker tape that was going to correct ALL the problems. A firmware update that was going to correct ALL the problems. The bottom line is this system does not work period and I have ZERO faith in anything they say or send. Absolute garbage and they must have bought all their 5 star reviews because I''m not buying it for a second.
6 years ago
Reply from Frontpoint
Craig, we apologize for any inconvenience you may have experienced regarding your equipment's functionality. We would like a chance to reach out and make things right, which is why we will have a Support Supervisor reach out to you shortly. Thanks for your feedback and we look forward to speaking with you soon!
Jul. 3rd, 2019
Verified Customer
Review Source
Riis-Vestergaard
OK easy to install. But the company does not tell you that the app does not work. It gives you the impression that you can adjust names, sounds, light etc. but it just does not work. You have to call the company and guide them specifically through your needed changes. This is not okay. They give your one impression but another one is reality. Even though I called, talked a rep through my challenges, it does not work. Very disappointing. Have I known that in advance I would have taken another company. Additionally, the tech guys you talk to seem so sure of themselves and how to solve the problem that they won''t let you finish you explanation. Sometimes there is a fake message that the battery is dead (even though the equipment is not older than 6 months) and occasionally I get failure messages even though there are no problems.
6 years ago
Reply from Frontpoint
Thank you for taking the time to share this feedback with us. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.
Jun. 24th, 2019
Verified Customer
Review Source
Tamara Charles 64 Lochview Drive. Hopefully a senior manager will read this review.
Frontpoint lacks basic security validation points when an authorized person calls them from inside the home. Even Verizon will ask are you the owner of the account or authorized on the account. After many complaints I get the same sorry excuse from them that they read off a script; "we sent it to your email it's not our fault you don't secure your email" Well if my house is secure with their so called security system then I shouldn't have to worry about my computer in my house. The customer service rep told the person in my house to open sensor doors and windows to "see if you are in the house" That is crazy; if someone broke in they would be able to do exactly what the customer service rep instructed them to do How is that security. THEN they walked her through obtaining my password by instructing the person in my home how to access my passcode by gaining access to my email account AFTER this person straight forwardly told them she was NOT me and that I WAS OUT OF TOWN. I had changed my passcode because I saw this person( who was a house guest) watch me enter my code before I left town. Frontpoint never contacted me or any of the numbers that I provided to see if the house guest was allowed to have access to my security system. Frontpoint continues to ignore my request to speak to someone on a higher level about this horrible "security" policy. I refuse to pay them. I disconnected their system and I haven't felt secure after they deliberately walked a house guest through accessing my passcode. If they had asked the houseguest my address or telephone number they wouldn't have been able to answer them. This is not a security system. It is a rip off with a false sense of security They need to change their policy immediately then maybe I'll reinstall my equipment until then it'll sit in the drawer collecting dust bunnies.
6 years ago
Reply from Frontpoint
Thank you for bringing your concerns to our attention. We are going to have one of our Account Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.
Jun. 17th, 2019
Verified Customer
Review Source
Jessica
Terrible. They were deceptive when setting up the account, the sales guy sold me way more than I needed and did not inform me that in my area the police will not come to an alarm. Instead the alarm company will send a security guard at $50 or more to my property. Their customer service is 50/50 at best. You will either get someone who knows what they're doing or one who acts like they've never seen the alarm system before. They obviously don't train they're people at all. As soon as my contract is up I am canceling. I will NEVER go through this alarm company again, and if I could go back in time I never would have signed up with them in the first place. Truly a terrible company, I could never recommend them.
6 years ago
Reply from Frontpoint
We first want to sincerely apologize for any negative experience you have had with us, as that is far from our goal here at Frontpoint. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks for your feedback and we hope to hear from you soon!
Jan. 15th, 2019
Verified Customer
Review Source
Nolan San Antonio, TX
In short, I set up alarm with a rep. They confirmed all alarms installed correctly and operating. Like couple months go by and I notice front door alarm to working. I called to share my concern that someone could have told me that. Reps and supervisors basically said it''s my fault for not installing correctly but they told me it was installed correctly. When I asked about recording of me talking to first rep and other reps they said we have no record of anything with my front door. So someone could have broken in to my house and killed my family yet they address this with irresponsibility. Unacceptable.
7 years ago
Reply from Frontpoint
We first want to sincerely apologize for any inconveniences you may have experienced regarding the functionality of your equipment. It is important to us that we get your system working exactly how you need it to and that you are fully taken care of moving forward so we are going to have one of our Support Supervisors reach out to assist you. Thank you for sharing this feedback and we look forward to speaking with you soon.
Nov. 30th, 2018
Verified Customer
Review Source
Maurice Hill Wichita Falls, TX
I got my service in January and I've had numerous issues with this service. To start, their staff from salesmen to supervisors don't seem to be on the same page. The salesman that I talked to even gave me their number but they never picked up when I called back to tell them I was having issues. Set up was easy, but I've had a lot of other issues after that. Right out the box I had bad products. I'm on my third control panel because I had issues with the first two. The third one seems to be working well so far. I was advised to buy a garage door opener, which I bought, but it hasn't been able to get connected to the whole system. They also sent me a door lock that I had to set up and then take back down because the code that came up with the manual was the wrong one. I'm even missing a few parts still. Now I'm just paying for the service while I wait to get equipment that actually works. In the meantime, my house is not secure at all. I think I'd be better off if I had paid a middleman to come and install the equipment so that at least they can make sure everything is working properly from day one. I regret calling them, it has been more of a headache than anything since I got it.
7 years ago
Reply from Frontpoint
Thank you for sharing this feedback with us! Rest assured, one of our Support Supervisors will be reaching out to you shortly to address your concerns and make sure you are entirely taken care of. Thanks again and we look forward to speaking with you soon!
Apr. 24th, 2018
Verified Customer
Review Source
Jim Cole Mount Juliet, TN
I have had two frontpoint systems, the first in 2016 and then after moving a second in 2019. The first system was great. The second system has been deplorable and a complete waste of money. We can't even set the system for fear of false activation. Sensors randomly activate for no reason. The quality of the equipment has gone way down from the first system.
4 years ago
Verified Customer
Review Source
Greg Morse Saint Louis, MO
I have spent collectively, and this is no exaggeration, 12 hours on the phone with their customer service attempting to fix, add, and update their services and products. Currently, I still do not have one of my sensors active. Upon signing up with them, the failed to make a motion sensor active on 'stay' setting in our detached garage, and that conversation was recorded, and we were broken into without any knowledge of the entry. The company gave us 6 months free service; certainly a nice gesture but it cannot replace what was stolen due to their oversight.
4 years ago
Reply from Frontpoint
Hey Greg, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.
Oct. 4th, 2021
Verified Customer
Review Source
Carol Thomas Shawnee Mission, KS
Because they were supposed to send me two sensors for a door almost 2 years ago and I never got them. I tried many, many times to call. Everytime I call I get put on hold for a long time and finally get discussed or hang up. The few times I got one person they sent me to another and then I was on hold forever, and gave up and hung up. Meanwhile, our house is totally unsecure and we have been paying 35 some dollars a month for no service. I'm looking at other companies and I have two properties with Frontpoint.
4 years ago
Reply from Frontpoint
Hey Carol, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.
Oct. 4th, 2021
Verified Customer
Review Source
Les McAuliffe Seattle, WA
Your equipment is glitchy. Your service is unhelpful. I get a robot call asking if everything is alright. Police don't take your calls seriously. During one break in your motion sensors didn't go off because it turns out they are infra red sensors not motion. The thieves simply covered up their skin. They had all the time in the world to search around for valuable. .
4 years ago
Verified Customer
Review Source
Michele Y McNeely Philadelphia, PA
System is installed manually with over the phone assistance only, no technician sent out for service if system malfunctions or to ensure system is installed properly, 3 year contract is the worst, paying just to have the system. Oh let's not forget service for false alarm charge of 150 every time police are dispatched. The worst security alarm system every. I will not be renewing my contract.
4 years ago
Verified Customer
Review Source
Shaw Sheila Milpitas, CA
We have been trying to cancel our accounts since it expired last August and all I've gotten is the runaround. I called in two weeks ago and I was sent a link to cancel the account and 20 minutes after we got off the phone the link did not work so they still want more money from me when I just paid the bill in full I find this to be unfair treatment and extortion and therefore I will no longer do business nor will I recommend front point to anyone because they do Not call back.
4 years ago
Reply from Frontpoint
Hello Shaw, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.
Jun. 4th, 2021
Verified Customer
Review Source
Amy Delaney Douglasville, GA
Terrible; camera rarely works especially when needed. Issue persisting for 2 years with no resolve. Told I'd be sent a new camera and never was. Randomly stops recording and storing videos for no identifiable reason. App won't pull up live feed most of the time. Customer service leaves a lot to be desired. I'll be switching when my contract is up.
4 years ago
Reply from Frontpoint
Hey Amy, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.
Feb. 4th, 2021
Verified Customer
Review Source
Matthew D. Rasmussen Colorado Springs, CO
Some has been fine, but what sticks are the people in costumer service. I have a person still working on providing me confirmation to free months of service Frontpoint gave me for securing a new address. Also, that time a person in your bill collections hung up on me...oh wait she actually just transferred me after she got too frustrated. Oh lastly, the guy also in billing who was more worried about getting the company's money - which I didn't owe - than hearing my story.
4 years ago
Verified Customer
Review Source
Jack Peavy
Extremely disappointing. You sold me a completely "Self Managed System" with the promise of support. I work for a living and don't have time to spend 30-40 minutes on hold for someone to finally mis-diagnose my issue, then try to sell me a replacement device under that pretense. ADT for $28.00 / mo. and they have a tech come to your home when you need it.
5 years ago
Reply from Frontpoint
Hey Jack, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.
Oct. 21st, 2020
Verified Customer
Review Source
Ray
To get anything done, I have to call and wait for them to call me back. If I miss that call, I have to get back in line and wait for them to call me again. It takes two to three hours to get any issues resolved. The equipment is poorly made. It was supposed to be easy and portable and industrial strength but it keeps falling off my walls. They need to get rid of their contract and allow people to get other contracts because their system does not work.
5 years ago
Reply from Frontpoint
Hey Ray, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.
Oct. 9th, 2020
Verified Customer
Review Source
Deborah Gnuschke
We have NOT had a good experience with Frontpoint. This is not our first security system. We did have a Vivant system until they pulled out of our area due to poor cell phone signals. We absolutely loved their system, because when there was a problem they contacted us with in seconds with a phone call or through the control box. With Frontpoint when there is a problem I may or may not receive an email in hours afterwards. We do not have the confidence in this company.
6 years ago
Verified Customer
Review Source
Niecole Goshen, IN
All the sensors keep going in and out. There is problem after problem and no one will help me and they will not allow me out. When the customer is begging and begging you to either help them or released them from their contract, a company should allow them out of their contract and not make a single woman with a child pay fifteen hundred dollars to be released. I don't feel safe and I want another company.
6 years ago
Reply from Frontpoint
Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!
Oct. 3rd, 2019
Verified Customer
Review Source
James Vero Beach, FL
I wanted to cancel the service because I was completely unhappy with it and they got me into a contract that I wasn't aware of. The system is not very accurate. It's telling me things that are not even happening like it says a door's open between the rooms and things like that. It's the very poorest and there is nobody to complain to and no way to get out of it. I'm very unhappy with it. I did not realize I was getting a 3 year contract.
7 years ago
Reply from Frontpoint
Thank you for bringing your concerns to our attention. We are going to have one of our Account Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.
Nov. 26th, 2018
Verified Customer
Review Source
Stefan Milton, WA
The sales person told me that I can return or cancel my contract anytime on the phone. I wanted to cancel it, but I have to keep it for the rest of two and a half years because it was too expensive to cancel. Don't believe the sales person. He was very good, he guided me and he said I could cancel it. And whne I called the other person, they said if you pay $5000 you could and that wasn't mentioned at all.
7 years ago
Reply from Frontpoint
We first want to sincerely apologize for any negative customer service experience you feel you have had with us, as that is far from the Frontpoint experience we aim to provide our customers. We are going to have one of our Account Supervisors reach out to address your concerns in detail and make sure you are taken care of. Thanks for your feedback and we look forward to speaking with you soon.
Sep. 21st, 2018
Verified Customer
Review Source
Frank N Moore Denver, CO
Had to pay $1200 to cancel a new contract that was opened after I moved to a new house and asked to keep the equipment I had paid for. FrontPoint offered to combine the original contract with the one FrontPoint created in spite of me not wanting a new contract into a single 5-6 year contract. Additionally FrontPoint wanted me to give the personal information of the new people who bought our old home and would issue us a refund. We declined that offer so I had to pay a $1200 cancelation fee.
7 years ago
Reply from Frontpoint
Thank you for sharing this feedback. We are glad to see that you were able to work with one of our Account Supervisors regarding your concerns. Thanks again and we wish you the best of luck with all of your security needs moving forward.
Sep. 17th, 2018
Verified Customer
Review Source
Majed
My alarm went off while I was at work. I get a phone call "This is Front point, what is your pass code?". No "your alarm went off, is every thing OK". The lady on the other end, for no reason, assumed that it is a false alarm. So I told her to stay on the line to check with my wife. "so you do not have the code!!!" she says. I told her that I need too check on my wife first. As I was calling my wife, the Frontpoint lady hang up. What kind of service is this?!!!! Unprofessional behavior, with disregard to whether I am or my family is in danger or not. What is the purpose of an alarm I wonder.
7 years ago
Reply from Frontpoint
We apologize for the negative experience you feel you have had with us, as it is far from the quality of service we aim to provide all of our customers. We would like the opportunity to look into this and make the situation right for you and your family. At your earliest convenience, please private message us with the name and address on your account. Thanks for your feedback and we hope to hear from you soon!
Apr. 30th, 2018
Verified Customer
Review Source
Astrid Sosa Banner Elk, NC
I have not been able to get all sensors to work properly. I have been a customer for over 7 years and I have not been able to turn on my alarm system in over a year because the sensors go off line all the time and set off the alarm daily.
4 years ago
Reply from Frontpoint
Hey Astrid, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.
Mar. 23rd, 2021
Verified Customer
Review Source
Tronda Missouri City, TX
I'm very disappointed with this company. They don't keep true to their word, keep you on hold for forever, and have horrible equipment. The system breaks easily and is overpriced. We had issues with our system and they didn't fix it for a long time then tried to act all nice even though they were not going to help us out.
4 years ago
Verified Customer
Review Source
Matt Rebackoff New Orleans, LA
It's been a nightmare. One rep mocked me and then hung up on me. Another misinformed me about my panel being obsolete. And then another had me arm my alarm to test it and then it went off for 7 minutes straight bc no one knew the pass code (we just moved in).
4 years ago
Verified Customer
Review Source
Bill Sherwood, AR
The equipment failure rate was a rather high. The signals and sensors going bad is just not very reliable. Frontpoint was responsive when I called them, but when my contract is up I won't be keeping FontPoint; I'll be transferring to some other security system.
5 years ago
Reply from Frontpoint
Thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.
Best,
Frontpoint
Best,
Frontpoint
Aug. 13th, 2020
Verified Customer
Review Source
Denny Mateu
I have problems with the door sensors falsely triggering. I have had two false alarms already. The motion sensor fell off the wall. Overall, I am very dissatisfied. Once my contract is over, Frontpoint will no longer be my alarm company.
5 years ago
Verified Customer
Review Source
Don
They send it to you and you do all the set up. If you need anything fixed you have to get on the phone and talk to them for hours. They need the sensors to cover more than 100 ft and metal gutters should not interfere with the system.
5 years ago
Reply from Frontpoint
We appreciate you taking the time to share your feedback with us. It is feedback, like yours, that helps us grow as a company.
Jan. 14th, 2020
Verified Customer
Review Source
Colleen
I have not liked any of it. The customer service is a joke. Everything that does not work is the customer's fault. The system goes off in the middle of the night for no reason and the sensors go off all day, again for no reason.
6 years ago
Reply from Frontpoint
Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!
Oct. 3rd, 2019
Verified Customer
Review Source
Philip Brenchley
they were easy to install, but the camera agreement is absolute garbage. the computer that called me at 4AM when there was a brake in to my house was also absolute garbage. calling the to get help,, good luck, i was always 10 callers out with the option to have them return the call at there continence, that is not convent for the buyer.
6 years ago
Verified Customer
Review Source
Richard Orange Park, FL
The customer service sucks. They are not attentive to the customer's needs. The equipment I received was not operational and I am in the process of requesting replacement components. I was wrangled into the contract and they gave us a thirty day evaluation period which they would not let me have and then charged me the small charges.
6 years ago
Reply from Frontpoint
Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!
Oct. 3rd, 2019
Verified Customer
Review Source
Gary Aitken
When you first signed up stop doing the Bait and switch, when I first signed up I was never told that my app on my phone would not work with my security system after so many days which happened! Bad bad bad and until you start doing that I would never recommend you, give me back my app and I would be very happy!
6 years ago
Reply from Frontpoint
We appreciate you bringing your experience to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.
Sep. 5th, 2019
Verified Customer
Review Source
Mike F.
Possibly the worst buying experience of my life. The promise versus the delivery were very different. Ryan F was the only person there who did a great job. He did his best to pick up the pieces after very misleading sales cycle. If not for Ryan, I would have completely cancelled the service.
6 years ago
Reply from Frontpoint
We apologize for the negative sales experience you had with us though we are glad to hear that Ryan was able to address all of your concerns and make sure you were fully taken care of. Please let us know if there is anything else we can do to assist you in the future, as we are always here and happy to help you.
Aug. 6th, 2019
Verified Customer
Review Source
Suman
When I spoke with the sales folks I was told I would not be charged until I installed the system. That was not true. I''m waiting for all new doors to be installed so have not been able to install the system but have been paying for months now. If I had been told the truth, I would have waited to purchase.
6 years ago
Reply from Frontpoint
Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.
Aug. 6th, 2019
Verified Customer
Review Source
Jarrett Shamlian
FrontPoint has been an absolute nightmare. They have over charged me thousands of dollars. Their phone app has massive glitches. Their customer support is worthless. Their contracts are iron tight, so I''m out another 2000 if I want to quit early.
6 years ago
Reply from Frontpoint
Thanks for sharing your concerns with us. One of our Account Supervisors is looking into your account now and will be reaching out to address all of your concerns in details and make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!
Jul. 29th, 2019
Verified Customer
Review Source
Jamie Easterly
I hate the system and wish I hadn''t signed up for 3 year contract. Very cheap made. Almost daily get alert that we are offline. Can be sitting in living room and hear the recording door open (scares me when I''m there alone) I can see the doors and clearly see they are not open
6 years ago
Reply from Frontpoint
We appreciate you bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors look into your account and reach out to address your concerns. Thanks again and we look forward to speaking with you soon.
Jul. 29th, 2019
Verified Customer
Review Source
Casey Doubleday
Honestly, I don't really care for it too much. The system is faulty on a regular basis and, customer service is poor. I wouldn't recommend it to anyone and I feel like we were tricked into it with car salesmen techniques. I can't wait to be done with it.
6 years ago
Reply from Frontpoint
Thank you for sharing your feedback with us. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors look into your account and reach out to address your concerns. Thanks again and we look forward to speaking with you soon.
Jul. 29th, 2019
Verified Customer
Review Source
Joe Cronin
Frustration... Since receiving and installing this system it has never worked to the level we have experienced with other security providers. From sensors not detecting open and closed doors to others randomly going offline. This system has not workes well for us at all.
6 years ago
Reply from Frontpoint
We appreciate you taking the time to share your feedback with us. We would like the opportunity to make this situation right for you as it is very important to us that you feel fully protected with your Frontpoint system. At your earliest convenience, could you please private message us with the full name and address associated with your account? Thanks again and we hope to hear from you soon.
Jul. 1st, 2019
Verified Customer
Review Source
Gabrielle Spells
Why do I need to CALL every time I need something? They won''t reply via email with something as basic as the name of the replacement batteries I need to buy. I don''t have time to call. What if I were deaf? Would you use email then??
6 years ago
Reply from Frontpoint
Gabrielle, we are happy to let you know that we do have a support email address that you can contact if you ever need any assistance! The email address is . Thanks for your feedback and please let us know if you need anything moving forward.
Jun. 24th, 2019
Verified Customer
Review Source
Vincent guiffredo
Terrible product- received door sensors that do not work. Then sent long range sensors that do not work. I called to cancel subscription and was told someone would call me back to take care of it. That was months ago. Ive been so busy i have not had a chance to call back
6 years ago
Reply from Frontpoint
Thank you for taking the time to share this feedback with us. We are going to have one of our Account Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.
Jun. 24th, 2019
Verified Customer
Review Source
Julie Eureka, MO
I think the Frontpoint system does not work well. They do not actually call authorities when they should and are not very engaging and are only open during normal business hours and require you to be at home which is not very practical when you work full time. It continually goes off and has false alarms or it goes offline and doesn't monitor.
6 years ago
Reply from Frontpoint
We appreciate you bringing your concerns to our attention. We are surprised to read some of the details of your review and would like the opportunity to investigate your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.
Jun. 17th, 2019
Verified Customer
Review Source
Lateria Watson
Terrible. Equipment continuously fails. Alarm goes off for no reason and then doesn''t go off when it should - completely unreliable. And the company will not address the issues beyond replacing equipment that fails yet again. You are locked into a contract that they will not budge on despite poor equipment and service.
6 years ago
Reply from Frontpoint
Thank you for taking the time to share this feedback with us. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.
Jun. 17th, 2019
Verified Customer
Review Source
Emily
Customer service sucks. Everytime I call to get help everyone is very short with me and acts as if I am interrupting their day. I also have been sold the product based on a few "promises" only to find out they weren't true once I committed to 3 years. I hate that I am stuck with Frontpoint for another 2.5 years.
6 years ago
Reply from Frontpoint
We appreciate you bringing your concerns to our attention. We are surprised to read some of the details of your review and would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.
Jun. 17th, 2019
Verified Customer
Review Source
Blake Erie, CO
The salesmen weren't completely honest about the pricing and there was a lot of unexpected charges. I kept asking to speak to a supervisor to get issues resolved and it took five weeks for a supervisor to finally get back to me.
6 years ago
Reply from Frontpoint
We appreciate you bringing your concerns to our attention. We are surprised to read some of the details of your review and would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.
Jun. 17th, 2019
