Name: Omega Auto Care
Rating: 3.2

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Verified Customer

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Rodney Dalrymple Hope Mills, NC

They're not honoring their policy I have my vehicle at Honda dealership near and they're saying they can't fix it and that's a lie because they told me y'all cover everything

2 years ago

Reply from Omega Auto Care

Rodney,

You currently have an approved claim for all eligible items. I am somewhat unsure why you are so dissatisfied, but would like to hear more about it, so we can see what we can do to help. Please send us an email to [email protected]

Have a great day!

Nov. 29th, 2021

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Verified Customer

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Samuel New Waverly, TX

They seem to have a good deal. I used my warranty for a battery that they replaced.

2 years ago

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Verified Customer

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Jewel Akron, OH

They are there when I needed. I had some big issues but they took care of it.

2 years ago

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Margaret Williams Turner Sandy, OR

Flexible payment options are expecially helpful right now as I'm not receiving any pay.

2 years ago

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Verified Customer

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Richard A. Winder,Sr.,MSW Monroe, LA

Timely payment.Great customer service. Ease in filing a claim.

2 years ago

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Michael Dennis Mitchell Marble Falls, TX

They always took care of every bill for covered components! No hassle.

2 years ago

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Quavon Major Newport News, VA

Great to have saved you money in the long run great company and great customer service reps

2 years ago

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Verified Customer

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elafayette c stone Alpharetta, GA

The company made my repairs hassle free. I recommend Omega to anyone.

2 years ago

Reply from Omega Auto Care

Hassle free claims, and a smooth claims process, are definitely something we strive for. We are happy to hear it's showing through. Thank you for sharing your experience!

-Omega Auto Care

Aug. 10th, 2021

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Ken Nichol Pottstown, PA

No problem so far everything was taken care of in a timely manner

2 years ago

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Raquel New Orleans, LA

So far so good. The staff is very helpful and they make sure to take care of your needs.

3 years ago

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Verified Customer

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Marilyn Crousey Latrobe, PA

My Ford Escort needed a pricey repair and Omega took care of it for me.

3 years ago

Reply from Omega Auto Care

We are glad to hear we were able to get you out of a tight spot. Costly surprise repairs are never fun, but Omega Auto Care has your back!

Mar. 29th, 2021

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Verified Customer

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Sonya Outland Houston, TX

Great customer services, respectful and addressed all issues.

3 years ago

Reply from Omega Auto Care

Thank you for sharing Sonya!!

Mar. 29th, 2021

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Clinton Oliver Lufkin, TX

Everything has been just as what i was told it would be so far

3 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Mar. 29th, 2021

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Phyllis Milwaukee, WI

I’ve used it for oil change and as of now it is good. I want to keep my car running well.

3 years ago

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Verified Customer

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John Plunkett Mobjack, VA

I got the free oil change! The service call to get this done was professional and friendly.

3 years ago

Reply from Omega Auto Care

Thank you for sharing your experience!

Mar. 5th, 2021

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Verified Customer

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Lucinda Miller

Easy to have promised, free oil change coverage applied. Went well.

3 years ago

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Michael Newton Grove, NC

They were very helpful when I called customer service. I have used it only to get my oil changed.

3 years ago

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Verified Customer

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Dominey Houston, TX

It’s a good, reasonable price for the value. Everyone is friendly.

3 years ago

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Verified Customer

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Steven Houston, TX

Definitely like omega, they get things done. I am very happy and satisfied.

3 years ago

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Stanley

They took care of the problem without any questions, just a little trouble getting ahold of them.

3 years ago

Reply from Omega Auto Care

I apologize for the trouble you had getting hold of us. Due to the pandemic we were short handed for a while, but we have been working diligently to get everything back in order. We appreciate your patience, and for choosing Omega Auto Care

Sep. 4th, 2020

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John Ross Vero Beach, FL

Very good . shop was impressed on how soon they received payment

3 years ago

Reply from Omega Auto Care

Thank you for the 5-star rating

Sep. 3rd, 2020

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Troy Saint Albans, WV

I've only used it once to get my air conditioning fixed and I got good service and had no problems.

3 years ago

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Verified Customer

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Ruby

They've been true to their word. I like the plan they gave me as a senior citizen.

3 years ago

Reply from Omega Auto Care

We appreciate your great star rating!

Sep. 3rd, 2020

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Verified Customer

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Noe ramirez Kingsville, TX

Great product,can not beat the value.great company web site.

4 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care

May. 22nd, 2020

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Tony Sanford, NC

I've used them for all kinds of stuff. They do what they say they're gonna do.

4 years ago

Reply from Omega Auto Care

Thank you for the 5-star rating!

May. 13th, 2020

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Verified Customer

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Nisha Robisnon

There was bit of a learning curve for my first transaction however so far so good

4 years ago

Reply from Omega Auto Care

Thank you for sharing Nisha! If you need additional clarification on something moving forward, please do not hesitate to reach out to our customer service team. We have several knowledgeable reps standing by to assist you.

Regard,

Omega Auto Care
877-850-0443

May. 11th, 2020

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Verified Customer

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William M Roberson Jr. Okatie, SC

Good service good people. Fast to respond to service request for payment .

4 years ago

Reply from Omega Auto Care

Thank you for sharing

Mar. 9th, 2020

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Deidre Makowski Bridgeville, PA

Used part of my maintenance agreement fir an oil change. Disappointed it took more than 1 month to be reimbursed

4 years ago

Reply from Omega Auto Care

I apologize for the delay in your reimbursement. We were running a little behind after the holidays, and that is not our normal processing time. We appreciate your business, and thank you for choosing Omega Auto Care.

Mar. 9th, 2020

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Vera

Had to send in a form 3 different times and when they finally got to it, it took almost a month to get it processed for thirty seven dollars.

4 years ago

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Rick

I used my warranty for an oil change and that was in November and I still haven't received the money from it and it is has been way over eight weeks.

4 years ago

Reply from Omega Auto Care

Rick,

Your reimbursement wasn't turned until December, and your check was sent out on 1/27, so if you haven't received it, please reach out to our office at 877-850-0443.

Feb. 14th, 2020

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Verified Customer

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Gary

The service is great. Every time I have a problem they help take care of it.

4 years ago

Reply from Omega Auto Care

Thanks for sharing Gary!

Feb. 13th, 2020

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Brandy Smith Ponca City, OK

So far it has been okay, we have only used it for oil changes and one tire rotation at this point

4 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Jan. 3rd, 2020

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Rebecca San Antonio, TX

You've got a good company. I have had no problems yet, took care of everything.

4 years ago

Reply from Omega Auto Care

Thank you for the kind words about our company.

Nov. 11th, 2019

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Danny Clinton, IA

My car wouldn't start and they towed my car in and take care of it.

4 years ago

Reply from Omega Auto Care

Danny,

Thank you for sharing, and thank you for choosing Omega Auto Care!

Oct. 25th, 2019

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Andrew New Bedford, MA

It’s horrible that it takes months to get a refund back for an oil change cause I’ve been waiting months for my refund and I get i told that I was going to pay one price for six months and then I will change to a less and then it changes so I’m not too happy with the way you guys run things, so no I wouldn’t recommend you guys anyway

1 year ago

Reply from Omega Auto Care

Hi Andrew,

I am very sorry you are less than satisfied. It should not take several months to get your reimbursement, but since I can only see your first name, I can't look at your account and see what happened. Can you please send me an email at [email protected], and include your contract number? I would love to hear from you. Have a great day!

Mar. 21st, 2023

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kenneth norris Kents Store, VA

Ok,I bought an Omega plan,paid over 3 grand.My 2015 Ram got water inside the P CM Module.They told me to get a diagnostic at my Ram dealer,So I did,They denied my claim and didn't even pay the diagnostic charge because the the claim would be not be paid.My repairs are around 13 hundred dollars. So, around 43 hundred dollars for the one oil change they horored.Be careful out there folks.

1 year ago

Reply from Omega Auto Care

Hi Kenneth,

I am very sorry to hear that you are dissatisfied with your coverage, but I'm afraid forces of nature are not eligible on any warranty type coverage. It may however fall under the terms of your collision insurance, depending on your policy. I am sorry for any confusion. If you have any questions please don't hesitate to reach out.

Regards,

Omega Auto Care

Mar. 10th, 2023

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james mulvey Quincy, MA

Scam company here. Signed up and was assured that they will cover everything and when months later I has a big repair they said it was not covered and then trying to cancel the automatic renewal was a horror show. Please stay far away from this company and don't make my mistake and waste your money. There is a lot of better warranty companies out there.

1 year ago

Reply from Omega Auto Care

Hi James,

I am sorry to hear you were dissatisfied with your coverage. I wanted to have a look and see what happened, but I can't seem to find anyone with your name in our system. Can you please send an email to [email protected] with your contract number? I look forward to hearing from you.

-Omega Auto Care

Mar. 10th, 2023

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Donn70 Donn70 Ft. Washington, MD

Trash place don’t buy they left my car at the dealer for 2weeks until they could come up with an exscuse not to pay for trans without sending an adjuster out they denied even though the vehicle has never been diagnose with any trans issues also lied about free oil changes only covers 50$out of 125$ ha that’s all I got from these crooks congress /justice needs to do something bout these criminals even the dealer said the same thing

1 year ago

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The Churnovics IL

First and foremost I’d like to say my experience was very unpleasant with the “supervisor” this morning. Who tells a customer they are wrong for wanting to read reviews and do research?! You don’t criticize or assume someone’s budget just because they decline coverage at that present time. I will not be doing business with this unprofessional company.

1 year ago

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Andreus Williams MN

By far the worst . Waited til after I get my vehicle in the shop and have them tare down the motor just to tell me that my claim was denied. This was before the inspector ever got to inspect it. Now I'm out of 3900 I have to pay to the shop for them tearing it down. On top of me paying for my extending auto coverage. Totally a ripoff. Don't use this company.

2 years ago

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Janet Comer Medina, OH

So pleased with this amazing company and great price to protect my vehicle. I would highly recommend Omega Auto Care ⭐️⭐️⭐️⭐️⭐️

2 years ago

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Eric Stanley Cheraw, SC

This company is a complete ponzi scheme that merely wants to collect your money and not fix your vehicle i paid in almost 2 grand and had a wheel bearing go out. It took them 2 months to mail the dealership a bearing and then i had to pay for rhe labor and i had the highest package. Now they wont fix my power steering pump because of a 2 dollar clamp thats not covered in my policy. This company will be hearing from my attorneys

3 years ago

Reply from Omega Auto Care

Mr. Stanley,

As you may recall, the part arrived in 4 DAYS, but since you never updated your phone number with your dealership, they couldn't reach you to let you know it arrived. They also never reached out to us to let us know there was a problem, so as far as we knew, you had been well taken care of.

Having said that, I reached out to your dealership in regard to the labor difference, and we will be more than happy to refund that. I tried calling you a few times today but was unable to get through. We need to speak to you to verify the address before sending it, so please reach out to us at your convenience. Please call 877-850-0443, choose customer service, and request ext 224.

Have a great day!

Mar. 3rd, 2021

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Darius Fitzgerald Los Angeles, CA

Time after time again Omega Auto Care never fails to exceed expectations. Excellent customer service. Always flexible & willing to help.

3 years ago

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Cory Windelspecht Glens Falls, NY

DO NOT BUY. They will literally find a way to not pay for anything that breaks down. I paid $3200 for coverage and throughout the life of the contract they’ve only covered about $700 for things that broke. They will find someway to say they’re not covering something that breaks. Do not gamble your money with them, they are snakes and they will turn on you. they talk a great game when they’re selling you in the moment they have your money they never cover anything.

4 years ago

Reply from Omega Auto Care

Cory,

It is unfortunate that you felt as though we tried to get out of paying your claims. We did pay $1300 in claims for you, but there were two items that weren't eligible. Your contract has a list of covered items, and the two we denied weren't on that list. You were essentially asking for coverage outside of your policy.

I hope this clarifies things a bit, but if not, please don't hesitate to give our office a call.

Sincerely,

Omega Auto Care

Sep. 3rd, 2020

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Sheila Garcia San Antonio, TX

I would like to say thank you very much this company is very legit customer service awesome thanks for all your help when I needed it

4 years ago

Reply from Omega Auto Care

You are more than welcome Sheila. We are always happy to be there when you need us.

Sep. 23rd, 2019

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Dianne Pietrovito Youngsville, NC

I never have a problem I always get great service never get a hard everyone is always polite and courteous and care about my needs.

4 years ago

Reply from Omega Auto Care

Thank you for being a part of the Omega Auto Care family!

Aug. 5th, 2019

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William Farmer Crowley, TX

The extended warranty was easy to use. The repair shop called in and got approval for the repair, all I had to do was pay the deductible.

4 years ago

Reply from Omega Auto Care

Thank you for sharing your experience William! We appreciate the kind words. Safe travels!

-Omega Auto Care

Jul. 31st, 2019

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Shelby

I think they can include more things that are actually needed.

10 months ago

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J. Richmond, VA

I chose them because of the coverage and pricing.

1 year ago

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Sheilao Baker, FL

They have been very responsive and have done what they said they would do.

1 year ago