Omega Auto Care
4.1
6.2
Overall Score
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Rovaughn Saint Louis, MO
2 years ago
Verified Customer
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John Buckley III Raymond, NH
2 years ago
Verified Customer
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Antonio Collins West Des Moines, IA
2 years ago
Verified Customer
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Sylvenia Flowers Montrose Heights, VA
2 years ago
Verified Customer
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Ben Rumer Lexington, KY
3 years ago
Reply from Omega Auto Care
Sincerely,
Omega Auto Care
877-850-0443
Jul. 28th, 2021
Verified Customer
Review Source
Johnnie Johnson Chicago, IL
3 years ago
Verified Customer
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KSJ
3 years ago
Verified Customer
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Chris Marshand
4 years ago
Reply from Omega Auto Care
Sep. 3rd, 2020
Verified Customer
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Naea
4 years ago
Verified Customer
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Steve Ornberg Naperville, IL
4 years ago
Reply from Omega Auto Care
Mar. 9th, 2020
Verified Customer
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Cari Lake Dallas, TX
4 years ago
Reply from Omega Auto Care
Oct. 29th, 2019
Verified Customer
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Mark Curry Nicholasville, KY
4 years ago
Reply from Omega Auto Care
Oct. 25th, 2019
Quintin R White Oklahoma City, OK
4 years ago
Reply from Omega Auto Care
Sep. 16th, 2019
Verified Customer
Review Source
Ricardo Durham, NC
2 years ago
Reply from Omega Auto Care
We cover parts and labor on mechanical claims, but you had an oil change, which is not intended to pay 100%. It is only intended to pay up to $55, which is what wee. It's unfortunate that you cancelled your coverage since you otherwise had new car coverage.
Apr. 28th, 2022
Verified Customer
Review Source
Tina Dubois Chesapeake, VA
2 years ago
Verified Customer
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Pete
3 years ago
Verified Customer
Review Source
Barbara
4 years ago
Reply from Omega Auto Care
We covered exactly what your policy called for, as we always do. I am sorry if there was a misunderstanding of some kind in regard to the coverage. If you ever need additional clarification on what's covered, please don't hesitate to call our office. Our reps are standing by and are more than happy to go over things with you.
Sep. 4th, 2020
Verified Customer
Review Source
Erik Pensacola, FL
4 years ago
Verified Customer
Review Source
Amanda
4 years ago
Reply from Omega Auto Care
I am sorry to hear that you felt the process was too long. If you ever have that issue in the future, please reach out to our office so that we can assist in expediting things for you.
Regards,
Omega Auto Care
877-850-0443
Nov. 11th, 2019
Verified Customer
Review Source
Jim Barnes
4 years ago
Verified Customer
Review Source
Kurt Spring Hill, KS
1 year ago
Verified Customer
Review Source
olga rose Shallowater, TX
1 year ago
Review Source
J A Jackson, MI
2 years ago
Clemmie McDaniel Gurley, AL
4 years ago
Reply from Omega Auto Care
Sep. 16th, 2019
Emni San Antonio, TX
4 years ago
Reply from Omega Auto Care
We are sorry to hear that you don't feel like the coverage was explained to you properly, but the great news is that we are available to you 40+ hours/week if you ever want clarification. In addition to that, everything you need to know about your policy is in your policy booklet.
Please don't hesitate to call our office if you need us.
Sincerely,
Omega Auto Care
Aug. 16th, 2019
Frankie Morgan Suffolk, VA
4 years ago
Reply from Omega Auto Care
Aug. 1st, 2019
Verified Customer
Review Source
Edmund Boca Raton, FL
2 years ago
Verified Customer
Review Source
Boleslo Albuquerque, NM
2 years ago
Verified Customer
Review Source
Nicole Chavez Houston, TX
2 years ago
Reply from Omega Auto Care
I am sorry if our hold times were long on the day you called. Keep in mind that you can always choose the option to get a callback without losing your place in line.
Thank you for choosing Omega Auto Care, and have a great day!
Nov. 29th, 2021
Verified Customer
Review Source
Joe Ruiz San Antonio, TX
2 years ago
Verified Customer
Review Source
Eron Taylor
3 years ago
Verified Customer
Review Source
Heraldo Reyes
3 years ago Edited January 10, 2024
Reply from Omega Auto Care
We requested photos from your shop on 7/31 but never received them. On 8/6 we were informed that you took the vehicle from the shop, and then we never heard back. We are more than happy to continue the claim once you bring the vehicle back to the repair facility.
Sincerely,
Omega Auto Care
Sep. 3rd, 2020
Verified Customer
Review Source
Lisa San Antonio, TX
4 years ago
Reply from Omega Auto Care
You have been a customer of ours for 2 years, and have had 6 claims totaling $9,677.06 during that time. You've used rental reimbursements, made payments over the phone, and been through our claims process on multiple occasions, so I am beyond confused about not just the 1-star rating, but that you state that it's hard to get information.
I can only hope that you confused us with another company when you left this review since it has paid you 3x the contract price in just the first two years.
Please don't hesitate to reach out if you have questions, as our staff are all here ready to answer any questions you may have.
Regards,
Omega Auto Care
877-850-0443
Jul. 8th, 2020
Review Source
Roger Griggs Houston, TX
1 year ago
motown33 ,
3 years ago
Reply from Omega Auto Care
Since you didn't write the review with your name, I am unable to locate you, and therefore unable to look into your file and see if we made a mistake or if something else happened. I would love to know what took place with your claim since we most certainly always honor out contracts. Please reach out to our customer service at 877-850-0443 and request ext 224.
Have a great day!!
Mar. 3rd, 2021
Kevin Hilton
4 years ago
Reply from Omega Auto Care
We DID pay the full amount "as stated in the contract" for your repair. You chose to have additional non-covered maintenance performed on your vehicle a the time of repair. As I am sure you can understand, we are not responsible for the regular maintenance on the vehicle. I f you take a look at your final invoice so will see it as well. Also, Caitlin took time out to go over everything with you in great detail, and even called you back after this review to make sure that you had a clear understanding of everything on the invoice.
If you have any additional questions or require clarification, please do not hesitate to reach out to our office.
Sincerely,
Omega Auto Care
877-850-0443
Aug. 16th, 2019
Jennifer dickerson Fayetteville, GA
4 years ago
Reply from Omega Auto Care
Aug. 16th, 2019
Jacqueline Jackson Denver, CO
4 years ago
Reply from Omega Auto Care
Aug. 5th, 2019
Angel Dacula, GA
4 years ago
Reply from Omega Auto Care
Jul. 31st, 2019
Verified Customer
Review Source
Frank Cuevas Painesville, OH
2 years ago
Reply from Omega Auto Care
I am sorry to hear that you are dissatisfied with your coverage, but lug nuts are simply not covered by policies like this. Although I don't wish anything to happen to your vehicle in the future, I do hope we get a chance to show you how valuable and helpful these policies can be.
Sincerely,
Omega Auto Care
Mar. 7th, 2022
Lloyd Austin Charlotte, NC
1 year ago
Edwin williams Dallas, TX
1 year ago
