Name: Omega Auto Care
Rating: 4.3

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Verified Customer

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Brandy Smith Ponca City, OK

So far it has been okay, we have only used it for oil changes and one tire rotation at this point

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Jan. 3rd, 2020

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Verified Customer

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Rebecca San Antonio, TX

You've got a good company. I have had no problems yet, took care of everything.

1 year ago

Reply from Omega Auto Care

Thank you for the kind words about our company.

Nov. 11th, 2019

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Verified Customer

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Danny Clinton, IA

My car wouldn't start and they towed my car in and take care of it.

1 year ago

Reply from Omega Auto Care

Danny, Thank you for sharing, and thank you for choosing Omega Auto Care!

Oct. 25th, 2019

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Darius Fitzgerald Los Angeles, CA

Time after time again Omega Auto Care never fails to exceed expectations. Excellent customer service. Always flexible & willing to help.

1 year ago

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Cory Windelspecht Glens Falls, NY

DO NOT BUY. They will literally find a way to not pay for anything that breaks down. I paid $3200 for coverage and throughout the life of the contract they’ve only covered about $700 for things that broke. They will find someway to say they’re not covering something that breaks. Do not gamble your money with them, they are snakes and they will turn on you. they talk a great game when they’re selling you in the moment they have your money they never cover anything.

1 year ago

Reply from Omega Auto Care

Cory, It is unfortunate that you felt as though we tried to get out of paying your claims. We did pay $1300 in claims for you, but there were two items that weren't eligible. Your contract has a list of covered items, and the two we denied weren't on that list. You were essentially asking for coverage outside of your policy. I hope this clarifies things a bit, but if not, please don't hesitate to give our office a call. Sincerely, Omega Auto Care

Sep. 3rd, 2020

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Sheila Garcia San Antonio, TX

I would like to say thank you very much this company is very legit customer service awesome thanks for all your help when I needed it

1 year ago

Reply from Omega Auto Care

You are more than welcome Sheila. We are always happy to be there when you need us.

Sep. 23rd, 2019

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Dianne Pietrovito Youngsville, NC

I never have a problem I always get great service never get a hard everyone is always polite and courteous and care about my needs.

2 years ago

Reply from Omega Auto Care

Thank you for being a part of the Omega Auto Care family!

Aug. 5th, 2019

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William Farmer Crowley, TX

The extended warranty was easy to use. The repair shop called in and got approval for the repair, all I had to do was pay the deductible.

2 years ago

Reply from Omega Auto Care

Thank you for sharing your experience William! We appreciate the kind words. Safe travels! -Omega Auto Care

Jul. 31st, 2019

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Verified Customer

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Pete

too slow to send the check, it took them 4 weeks

7 months ago

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motown33 ,

I paid my money in good faith and they didn't honor there side of of the agreement. I had to replace my own transmission.

4 months ago

Reply from Omega Auto Care

Hi, Since you didn't write the review with your name, I am unable to locate you, and therefore unable to look into your file and see if we made a mistake or if something else happened. I would love to know what took place with your claim since we most certainly always honor out contracts. Please reach out to our customer service at 877-850-0443 and request ext 224. Have a great day!!

Mar. 3rd, 2021

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Verified Customer

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Carmen Schultz

They handle everything with ease and very quickly

1 year ago

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Verified Customer

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PEGGY CASTRO

NOT GOOD, THEY TRY TO NOT PAY FOR THE COST OF LABOR. SAYS THERE'S A CAP? NOT IN OUR AGREEMENT..I LOOKED. NO CAP!!

1 year ago

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Verified Customer

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Mary

I gave the warranty to the sales clerk and it was confirmed and I got my discount.

1 year ago

Reply from Omega Auto Care

Thank you for sharing!

Sep. 4th, 2020

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Verified Customer

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Jacki Bradford

Not very interested in helping. Been with them for over 1/12 and still haven’t received anything showing my policy or card

1 year ago

Reply from Omega Auto Care

Jacki, I am rather confused by the negative review, as we have paid out $3,625.46 in claims for you in quite an expeditious manner, and you never had to pay more than your deductible. In addition to that, Omega Auto Care doesn't provide paperwork, as it is generated and mailed out automatically by a fulfillment company with your seller. We would love to hear what it is that has made your experience so unpleasant, so I will send you an email in addition to this response, and would love to hear back from you. Sincerely, Omega Auto Care

Sep. 3rd, 2020

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Verified Customer

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Anonymous

It's a reasonable price and they were very helpful.

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Mar. 5th, 2021

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Verified Customer

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Carleshia

So far so good. They're always on time with any issues..

1 year ago

Reply from Omega Auto Care

Thank you for the 5 stars!

Sep. 3rd, 2020

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Verified Customer

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Cecelia Besu

Excellent experience at the shop with no wait time

1 year ago

Reply from Omega Auto Care

Thank you!

Sep. 3rd, 2020

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Verified Customer

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Hilda Penuela

Satisfactory. Couple of smooth repairs Managed successfully this far.

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care

May. 22nd, 2020

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Verified Customer

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Robert Venice, FL

Every time we need them they come through.

1 year ago

Reply from Omega Auto Care

We appreciate the 5-star rating!

May. 13th, 2020

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Verified Customer

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Milo Myers

Excellent. Receipts were paid in a timely matter

1 year ago

Reply from Omega Auto Care

We try to get payments out as fast as possible, and I am glad you got yours in good time. Thank you for choosing Omega Auto Care!

Mar. 9th, 2020

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Verified Customer

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Lisa Warren

Love them!! Always helpful when I called with questions.

1 year ago

Reply from Omega Auto Care

Thank you for sharing your experience

May. 13th, 2020

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Verified Customer

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Latasha Houston, TX

They answer my questions promptly. Great customer service.

1 year ago

Reply from Omega Auto Care

Thank you for the 5-star rating!

Feb. 13th, 2020

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Verified Customer

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Jesue , Naomi Torres Patchogue, NY

It has been very Good ,Help when it was needed

1 year ago

Reply from Omega Auto Care

Thank you for sharing!

Feb. 13th, 2020

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Verified Customer

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Lylla Garraway

Weekends you can forget about getting assistance over the phone with a new claim

1 year ago

Reply from Omega Auto Care

Lylla, Our claims department is open from 7:30am-1pm cst on Saturdays. I am sorry to hear that you had a hard time getting through, but we do have people available to help you.

Nov. 21st, 2019

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Verified Customer

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Cyndi

Very helpful had issues with my heater core

1 year ago

Reply from Omega Auto Care

Thank you for sharing!

Jan. 3rd, 2020

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Verified Customer

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Rachel mehanna

Very good helpful great on saving money best custoemr service

1 year ago

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Verified Customer

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Homer Pompano Beach, FL

It's easy to use and very trustworthy. It's been great.

1 year ago

Reply from Omega Auto Care

Thank you for the 5-star rating! We appreciate it, and we appreciate your business.

Oct. 29th, 2019

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Verified Customer

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Noel Port Saint Lucie, FL

Omega works good for me. I like it so far.

1 year ago

Reply from Omega Auto Care

THANK YOU FOR CHOOSING OMEGA AUTO CARE!

Oct. 29th, 2019

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Verified Customer

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Cecelia Lee Jacksonville, FL

Very good and right on time. Thank you Omega Auto care.

1 year ago

Reply from Omega Auto Care

You're welcome Cecelia! That's what we are here for.

Oct. 29th, 2019

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Verified Customer

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Tom Dalton Jacksonville, NC

Great service for my dodge van sliding doors

1 year ago

Reply from Omega Auto Care

Tom, Thank you for sharing your experience!

Oct. 25th, 2019

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James Manning Virginia Beach, VA

If I could I would give them no stars but I guess I had to give them one in order to leave a comment I cancel my contract within 30 days and they still stole my down payment very fraudulent to me i will leave it in God's hand and i pray to god that there business wont prosper thanks for notheing

1 year ago

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Jamie Lannagan St Louis, MO

Omega fixed my water pump on my CLA250 a few months back and I had no problems. It was fast and easy and a lifesaver!!

1 year ago

Reply from Omega Auto Care

Jamie, Mercedes repairs can get very costly, even when it's as simple as a water pump. The hourly labor rates are incredibly high at luxury dealerships, and as you know, your dealership charged a whopping $175/hr. Most VSC companies only pay the national average, which is usually $90- $100, which would have otherwise left you to pay the difference. This is just one of the benefits of being part of the Omega Auto Care family, and we are more than happy to pay the higher rate to make life easier for each and every one of you. Sincerely, Omega Auto Care

Aug. 5th, 2019

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Ron Eatontown, NJ

Courteous, efficient and professional. Very pleased that I chose them for my auto care. Highly recommended.

2 years ago

Reply from Omega Auto Care

Thank you for the vote of confidence and recommendation in/of Omega Auto Care!

Aug. 5th, 2019

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Verified Customer

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Eron Taylor

Bad service, not a good way to keep customers

7 months ago

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Verified Customer

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Chris Marshand

So-so though they would be alone better, easier to deal with

1 year ago

Reply from Omega Auto Care

Unfortunately all of your claims took place at the beginning of the pandemic, and we were short handed. I am very sorry that you had issues and felt like we weren't the easiest to deal with, but I hope you will give us a chance in the future to do better. We appreciate you business, and thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

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Verified Customer

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Naea

Save me time and money my car working just fine

1 year ago

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Verified Customer

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Steve Ornberg Naperville, IL

Ok so far. Have only submitted maintenance clams.

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Mar. 9th, 2020

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Verified Customer

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Cari Lake Dallas, TX

Expensive, but they took care of my car when it was needed

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Oct. 29th, 2019

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Verified Customer

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Mark Curry Nicholasville, KY

Great Customer service was easy to deal with

1 year ago

Reply from Omega Auto Care

Thank you for the kind words about our team. We appreciate your business!

Oct. 25th, 2019

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Quintin R White Oklahoma City, OK

Great customer service. The representative handled my issue prompt and completely

1 year ago

Reply from Omega Auto Care

We appreciate you sharing your review. Thank you for choosing Omega Auto Care

Sep. 16th, 2019

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Verified Customer

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Heraldo Reyes

They don’t take care of the client and they make you wait more than normal

11 months ago

Reply from Omega Auto Care

Mr. Reyes, We requested photos from your shop on 7/31 but never received them. On 8/6 we were informed that you took the vehicle from the shop, and then we never heard back. We are more than happy to continue the claim once you bring the vehicle back to the repair facility. Sincerely, Omega Auto Care

Sep. 3rd, 2020

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Verified Customer

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Barbara

Not a good one. You definitely don't get what you are initially told of the coverage.

1 year ago

Reply from Omega Auto Care

Barbara, We covered exactly what your policy called for, as we always do. I am sorry if there was a misunderstanding of some kind in regard to the coverage. If you ever need additional clarification on what's covered, please don't hesitate to call our office. Our reps are standing by and are more than happy to go over things with you.

Sep. 4th, 2020

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Verified Customer

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Erik Pensacola, FL

Worst company ever!! Tried to cancel my policy and I got the run around and called stupid.

1 year ago

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Verified Customer

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Amanda

The process of getting vehicle fixed is to long

1 year ago

Reply from Omega Auto Care

Amanda, I am sorry to hear that you felt the process was too long. If you ever have that issue in the future, please reach out to our office so that we can assist in expediting things for you. Regards, Omega Auto Care 877-850-0443

Nov. 11th, 2019

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Verified Customer

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Jim Barnes

Did not cover A/C condenser 'because original had not been replaced'????????

1 year ago

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Clemmie McDaniel Gurley, AL

Provided information accurately and timely. Very courageous.

1 year ago

Reply from Omega Auto Care

Thank you for sharing your experience.

Sep. 16th, 2019

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Emni San Antonio, TX

Customer service sucks because they don’t explain you well, so first they said something and at the end is totally different

1 year ago

Reply from Omega Auto Care

Hi, We are sorry to hear that you don't feel like the coverage was explained to you properly, but the great news is that we are available to you 40+ hours/week if you ever want clarification. In addition to that, everything you need to know about your policy is in your policy booklet. Please don't hesitate to call our office if you need us. Sincerely, Omega Auto Care

Aug. 16th, 2019

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Frankie Morgan Suffolk, VA

They were called explained problems and they took care of it promptly.

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care for your vehicle protection needs!

Aug. 1st, 2019

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Verified Customer

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Lisa San Antonio, TX

It is confusing and takes a lot to get information from customer support.

1 year ago

Reply from Omega Auto Care

Lisa, You have been a customer of ours for 2 years, and have had 6 claims totaling $9,677.06 during that time. You've used rental reimbursements, made payments over the phone, and been through our claims process on multiple occasions, so I am beyond confused about not just the 1-star rating, but that you state that it's hard to get information. I can only hope that you confused us with another company when you left this review since it has paid you 3x the contract price in just the first two years. Please don't hesitate to reach out if you have questions, as our staff are all here ready to answer any questions you may have. Regards, Omega Auto Care 877-850-0443

Jul. 8th, 2020

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Kevin Hilton

Extremely Dissatisfied. You did not pay for the full amount AS STATED IN THE CONTRACT!!! I should have believed the reviews.

1 year ago

Reply from Omega Auto Care

Kevin, We DID pay the full amount "as stated in the contract" for your repair. You chose to have additional non-covered maintenance performed on your vehicle a the time of repair. As I am sure you can understand, we are not responsible for the regular maintenance on the vehicle. I f you take a look at your final invoice so will see it as well. Also, Caitlin took time out to go over everything with you in great detail, and even called you back after this review to make sure that you had a clear understanding of everything on the invoice. If you have any additional questions or require clarification, please do not hesitate to reach out to our office. Sincerely, Omega Auto Care 877-850-0443

Aug. 16th, 2019