Name: Omega Auto Care
Rating: 4.1

check_circle

Verified Customer

star star star star star

Karen

I went with Omega Auto Care because they offered a good price. I've loved using the free oil change, and haven't had any issues so far.

2 years ago

check_circle

Verified Customer

star star star star star

Christa Alexandria, VA

They have a lot of deals and discount packages for students, which is very nice. Everything they said to me, they have followed through.

2 years ago

check_circle

Verified Customer

star star star star star

Marcea Englewood, CO

They work with you. They make sure that they follow up with me after any incident or with any claims I have. I like their benefits.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Isaac Copperas Cove, TX

Alright, premium coverage expected everything to be covered. Even informed that it was (even when I asked about the one clutch) Eventually did have that very breakdown. As well as not being reimbursed for the roadside assistance that I had to pay out of pocket. Even with that being covered under my policy

2 years ago

check_circle

Verified Customer

star star star star star

Mark Goldsboro, NC

Everybody is very kind and professional. I got a new battery that was over the hundred dollar allowance and they got me my check in a timely manner.

2 years ago

check_circle

Verified Customer

star star star star star

Wendy Rice, TX

Every time I call, I am never on hold for long and they answer my questions. It’s a great company that I would recommend to anybody.

2 years ago

check_circle

Verified Customer

star star star star star

Noelle

Always customer friendly, knowledgeable. Made me feel comfortable with their service. Every time I've used Omega, I've been satisfied.

2 years ago

Reply from Omega Auto Care

Thank you for the 5-star review!

Sep. 4th, 2020

check_circle

Verified Customer

star star star star star

Dawn Chicago, IL

So far, it's been doing fine for me. I had some work done on my car and they called the dealership and gave me a rental car.

2 years ago

Reply from Omega Auto Care

We are glad to hear you had a good experience. Thank you for sharing

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

Daniel Orlando, FL

Convenient rate and they cover and pay out fairly promptly. When you call you do have to defend your claims and have an understanding of what is covered and what is not.

2 years ago

Reply from Omega Auto Care

Daniel, It sounds like you are referring to the repair facility having to show "cause of failure". This is actually done for the benefit of both of us. We need to make sure that we are replacing the correct part so that you don't end up back at the shop in a few days with the same issue because the wrong part was replaced. I hope this clarifies things a bit. Thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Kyle

Everything I've needed, they've taken care of. I needed to get my alert changed and brake pads taken care of and they paid for it.

2 years ago

Reply from Omega Auto Care

Thanks for the feedback!

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Nikelson

They've been really helpful and very professional. I use it for change stuff and I havne't had any issues at all. It's a reliable service.

2 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Amarylis Gibsonton, FL

They made me a good offer for a warranty. They were very friendly and informative. I paid my deductible and they took care of the rest.

3 years ago

Reply from Omega Auto Care

Thanks for the 5-star rating!

May. 13th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Kyle L Anderson

You guys suck, You all took my money and could not repair anything that was wrong with my vehicle $200 a month for nothing. I feel like I was raped I'm a rape victim. I would never ever recommend this company to another person. And you don't even register on the star scale. That's that that's why I am not putting a star on the second question. You don't register plus you didn't even pay me back my oil change money from when I have my oil change in a timely manner told me a lie saying checks don't come out until later this year of some bull crap. You all are a sham..

3 years ago

Reply from Omega Auto Care

Good Morning, This is so absolutely ridiculous that I shouldn't even dignify it with a response, but since this is a public forum, I have to, and cannot allow the public to believe that any of this is true. I have personally spoken to you, and not only were you rude and condescending, but you were also completely irrational. Everyone was wrong but you, including YOUR mechanic, that YOU chose. You disagreed about FACTS, which isn't something you can even do. A fact is a fact. Although I personally disagreed with the decision, our claims manager did in fact make a judgement call and promised you a FULL refund. Online reviews are great, but it is quite unfortunate when consumers like you write blatant lies like this. I realize that this response is a little unorthodox, and probably not the most professional, but you didn't leave us much choice. We are always open to being transparent, fair, and compliant, but it is incredibly unfortunate when someone like you takes advantage of the system and is allowed to file a completely erroneous complaint such as this, and permanently harm our reputation. You did NOT have a failure to a covered part. There was simply a burned out light bulb on a knob. Sincerely, Omega Auto Care

Mar. 9th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Wade Columbia, SC

I was charged 148.00 a month. When it was time to repair my car transmission i received the worst treatment that i had never seen. The take charge communication from the company was flat . I have mobile driving job. It took forever to finalize the contract. I stll had to go to work. When the intial service was rendered i was told it was less than a eight hour job. they would not grant me a payment coverage for a rental car. I had to have acar for 21/2 weeks

3 years ago

check_circle

Verified Customer

star star star star star_border

Paul West Palm Beach, FL

The people that answer the phones are very polite and they listen to what you have to say. You don't have to wait long to get a response and to get approved.

3 years ago

Reply from Omega Auto Care

Thank you for the great rating Paul.

Feb. 14th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Ashok & Vanita Pompano Beach, FL

With minor repairs, it is no hassle, but with major repairs then it is a lot of a hassle. My car is burning oil and they want the dealer to break down the engine so they can look at the piston. They are going to repair it for me, but they are making it difficult.

3 years ago

check_circle

Verified Customer

star star star star star

Walter Dinosaur, CO

They've done everything they said they would. They've been phenomenal. I had an issue with my compressor and they covered everything.

3 years ago

Reply from Omega Auto Care

"Phenomenal" is definitely a word we strive for. Thank you so much for thinking that highly of us.

Feb. 14th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Jose crespo

Not good. I had my car in the dealership for repairs and omega took for ever to even respond to the dealer. Then they wanted video and photos when they have to send a inspector to inspect my vehicle anyways. Meanwhile am left without a car for almost 3 weeks. Not to happy with that type of service.

3 years ago

check_circle

Verified Customer

star star star star star

Edward Belle, MO

It give me peace of mind for the repair on my truck. Anytime I call them, they answer all my questions thoroughly and completely.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Trina Philadelphia, PA

I'm just not thrilled. I've been paying a hundred an thirty dollars a month do almost two years now and all I've needed was a hundred dollars. I get different information from different people when I call customer service.

3 years ago

Reply from Omega Auto Care

Thank you for being part of the Omega Auto Care family!

Nov. 11th, 2019

check_circle

Verified Customer

star star star star star

Leah Dumfries, VA

It helps expeditiously with any vehicle concerns. They have great customer service and they were very attentive to my needs.

3 years ago

Reply from Omega Auto Care

Leah, Thank you for the great vote of confidence and the great review.

Oct. 10th, 2019

star star star star star

Jasmine Roanoke Rapids, NC

I have been with Omega for awhile now . I enjoy the fact I can call and there are always there to help . My car haven’t need anything major done to it thus far but I know Omega will be there to help . Omega reimbursement process is great . Thank you for the oils changes payments!

1 year ago

star star star star star

seanth57 Columbus, GA

I recently filed a claim, for a issue with my car, the car wouldn't start, when I contacted them about the problem, they told me to take the car to the mechanic, everything worked out smoothly, the car was repaired without any hassles.

1 year ago

Reply from Omega Auto Care

Thank you for sharing, and for choosing Omega!

Aug. 10th, 2021

star star star star_border star_border

zelda cox Houston, TX

The verdict is out! Due to a huge oversight on my part, i ended up purchasing two extended warrant plans. Per the advice of the Omega Auto Care company, who recommended I wait for their plan to arrive in the mail so that I could compare "apples to apples", I then made my educated decision. After comparing the plan I purchased and financed through buying my used care...and the plan from Omega Care i chose to cancel the Omega Plan. I followed the guidance of the sales representative to fill out the enclosed cancellation form and mail it to the Florida office certified. I have followed all the guidelines and advice to have my policy cancelled and my investment (payment) returned in full because it was with in the 30 day allowance. Time will tell. So far I have not heard from them but I acted in good faith, and I trust that they will stand behind their word in a timely manner so that I can clear up the charge that I made for the purchase. I will rank the experience when I have closure to the transaction. I am giving 3 stars until I receive my cancelation reenbursment settlement. Good faith agreement. I have the word "amazing" which has popped up in the corner of my comments. I am not at the point of assessing this company. I did not write "Amazing"

2 years ago

star star star star star

Mr Trahan Beaumont, TX

I never expected to use the plan I just Purchased it to have the coverage if I needed it. I have a 2013 Nissan.And the Coverage has more than paid for itself . With out this coverage I probably would have traded my car in to get a new one. Just to have the peace of mind of Coverage for repairs is awesom!.

3 years ago

Reply from Omega Auto Care

Thank you for sharing your experience!

Oct. 3rd, 2019

star star star star star

James McDonald Delbarton, WV

They took care of my claim fast and I had no problems. Customer service was great easy to talk to and very informative. They just checked my maintenance records to make sure I was holding up my side of the contract and everything went great.

3 years ago

Reply from Omega Auto Care

Thank you for choosing omega Auto Care!

Aug. 16th, 2019

star star star star star

Sarah Adams St Louis, MO

I have an Omega contract on my vehicle and it has been wonderful! Any time I call customer service the representative is so friendly, they paid for 2 of my oil changes and helped me with the cost of a new battery! I would recommend them to anyone looking for a service contract!

3 years ago

Reply from Omega Auto Care

Sarah, Thank you for the recommendation. We appreciate your vote of confidence, and are more than happy to take care of any covered repair and maintenance item when you need them. Thank you for choosing Omega Auto Care!

Aug. 5th, 2019

star star star star star

Thomas Haines Port Saint Lucie, FL

I took my Tahoe to the Chevrolet dealership and explained that a 4 wheel drive warning light kept coming on. I gave the agent my Omega info and shortly after he said I was covered and only needed to pay the $100 deductible. Basically just a bad sensor.

3 years ago

Reply from Omega Auto Care

Thank you for sharing your experience Thomas! Safe travels for the road ahead!

Aug. 5th, 2019

check_circle

Verified Customer

star star star star star_border

Sheilao Baker, FL

They have been very responsive and have done what they said they would do.

5 months ago

check_circle

Verified Customer

star star star star star_border

Therese Denton, TX

They explain the plan to you and are very clear. I had no issues

5 months ago

check_circle

Verified Customer

star star star star star_border

John Nashville, TN

I used my warranty when I needed some wiper blades or something that nature.

5 months ago

check_circle

Verified Customer

star star star star star

Laurena Chattanooga, TN

When I called called in they were very nice and very helpful.

7 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Della Fort Lauderdale, FL

They don't answer the phone and when they do they just keep transferring you to different departments. They've been giving me the run around.

8 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Prentiss Farsee Milwaukee, WI

They don't offer an trouble free way to cancel. It takes days to reach someone, then the transfer game starts. I need a company who is transparent... It's not Omega Auto Care for certain

9 months ago

Reply from Omega Auto Care

Prentiss, We are sad to see you go, and sorry to hear that you found cancelling difficult. From what I can see, e did have to transfer you once in order to get you to your seller, which is the company that needed to cancel with. As an administrator, we are unable to cancel policies, since we don't sell them. We hope you understand. Have a great Friday!

Jun. 24th, 2022

check_circle

Verified Customer

star star star star_border star_border

Marylou West Palm Beach, FL

They had received my email request and they responded to my request for my oil change. There is no time limit on when you can apply.

10 months ago

check_circle

Verified Customer

star star star star star

Sandra Elgin, ND

I used it when I needed a new battery. It sounded like a pretty good deal so I took it.

10 months ago

check_circle

Verified Customer

star star star star star

Hans Schmidt

The product is convenient because I have all of my information handy on my mobile phone.

11 months ago

check_circle

Verified Customer

star star star star star

Jim

Most people have omega and are very satisfied with them. They have been very prompt.

11 months ago

star star_border star_border star_border star_border

The Churnovics IL

First and foremost I’d like to say my experience was very unpleasant with the “supervisor” this morning. Who tells a customer they are wrong for wanting to read reviews and do research?! You don’t criticize or assume someone’s budget just because they decline coverage at that present time. I will not be doing business with this unprofessional company.

6 months ago

check_circle

Verified Customer

star star star star star_border

Brian Iron River, MI

They cover a lot of stuff. I used it for a new battery. They always help me when I need help. It protects my car in case anything happens.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Denver Marstons Mills, MA

Reimbursement of coverage was assured but never followed through. Dealerships where omega's policy would be accepted was not provided. Many names of company made it unclear to dealerships if they accepted the policy.

1 year ago

Reply from Omega Auto Care

I am sorry to hear you have found it confusing to use your coverage. To find repair facilities in your area, you can go to www.repairpal. com/omega, and if you book your appointment through the website, we will even waive your $100 deductible. I hope this helps. If you have additional questions, please call our customer service at 877-850-0443 and choose option 2. Thank you for choosing Omega Auto Care

Mar. 7th, 2022

check_circle

Verified Customer

star star star star star_border

Anthony Munford, AL

Having to pay for oil changes makes one want to look for another plan. Paying a fee every month with no problems seems to be throwing money away

1 year ago

check_circle

Verified Customer

star star star star star

Neville B White Detroit, MI

Good reprocessed time on services and the price for the car policy was not bad for the service you received

1 year ago

check_circle

Verified Customer

star star star star star

John Winter Haven, FL

Customer support is always very very good. I had a good experience for me. You're always taken care of.

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Nov. 29th, 2021

check_circle

Verified Customer

star star star star star

Arnold Cedar Bluff, VA

I used it on oil change and then the information. So far they've done as they should. I would recommend it.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Bailey Timm Des Moines, IA

Implied service coverage was not met and instead only covered a portion of maintenance costs for the first year of coverage. Was told multiple times that brake pads(1), and oil changes were covered

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terrie Danville, AL

They're slow about getting doing their refund and answering our emails.They don't honor their work. I'm not satisfied, I'm very disappointed with omega, they didn't cover my extended warranty like I thought they would, they didn't cover it at all probably.

1 year ago

Reply from Omega Auto Care

Hi Terrie, Customer satisfaction is our utmost priority, but I need a little more information to find you in our system. Please send us an email at [email protected] with your contract number, and your experience, and I will be more than happy to see what I can do to make sure you have a more pleasant experience moving forward. Have a great afternoon!

Nov. 29th, 2021

check_circle

Verified Customer

star star star star star

JoemarZ_0316Ort Goshen, IN

When my battery went bad and I turned it in exchange I got my response for it in the time that they allotted.

1 year ago

check_circle

Verified Customer

star star star star star

Marlon M Detroit, MI

Only used it once for a battery for my car I haven't used it yet for anything else and I didn't have any problems.

1 year ago

check_circle

Verified Customer

star star star star star

Clarence Suffolk, VA

One time I used my warranty and I thought that the whole job was going to be expensive but it was less.

1 year ago