- Omega Auto Care
Omega Auto Care
check_circle VerifiedOmega Auto Care is a car warranty provider. Mechanical car repairs can be costly and Omega aims to "take the stress out of auto repairs and surprise maintenance" for car owners with its quality car protection. Its vehicle service contract covers the repair bill, based on the level of coverage you choose.
Customer Review: Robert
"Each time I have needed them they have been there. It takes very little effort. The dealership contacts them in a timely manner and expedites the repairs on my vehicle. When I've had an issue they've been very responsive to my needs."
View Omega Auto Care Customer Reviews
Omega Auto Care provides car warranty plans which are different from a factory warranty because they can be purchased outside of the automotive company that the car was purchased from. Omega Auto Care strives to offer quality customer service and simple car warranty auto repair claims. Omega Auto Care also offers a maintenance benefit package that is complimentary during the first year. This repair offer makes Omega Auto Care stand out from other car warranty companies.
Omega Auto Care refunds the posted labor rates at repair facilities instead of refunding the national average, which can be lower than posted labor rates. This reimbursement method benefits Omega Auto Care clients by ensuring that they do not have to worry about paying the difference between the national average and the listed rates. Omega Auto Care is also a member of the Vehicle Protection Association.
The Good
- Provides a Variety of Warranty Plans
- Roadside Assistance for All
- Available in 46 States
- Customer Service
- Additional Maintenance Coverage
Provides a Variety of Plans
Omega Auto Care offers vehicle owners three different warranty coverage protection plans, common to the industry:
- New Exclusionary
- Used Stated Coverage
- Powertrain Protection
The cost for each of these plans varies, but the extended auto warranty prices at Omega Auto Care start at $59.99.
New Exclusionary Plan
The New Exclusionary Plan is a vehicle warranty for models that are no older than seven years and have less than 100,000 odometer miles when the customer purchases the contract. This plan offers the company's highest level of coverage, out of all the vehicle service contracts offered by Omega Auto Care. It offers comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.
Used Stated Coverage
The Used Stated Coverage Plans are for vehicles that are no older than ten years and have less than 150,000 odometer miles. This plan offers slightly less coverage than the New Exclusionary plan. Still, it offers nearly comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.
Powertrain Protection Plan
The Powertrain Protection Plan is for car models that are less than 15 years old and have less than 250,000 odometer miles. The Powertrain coverage options have three different options; Powertrain Enhanced, Powertrain Plus, and Powertrain. The Powertrain Plan has the least amount of coverage, then Powertrain Plus, followed by Powertrain Enhanced.
All three Powertrain plans offer coverage on many components of the engine, transmission, transfer case, drive axle, and more. However, they have limitations when it comes to the A/C, steering, brakes, suspension, and other areas of the car.
Roadside Assistance for All
Each contract with Omega Auto Care includes 24-hour roadside assistance, which consists of the following benefits:
- towing
- jump starts
- partial reimbursement for flat tire repairs
- vehicle fluid delivery
- lockout services
- flat tire repair payment help
- rental car reimbursement
- trip interruption assistance
Available in 46 States
Omega Auto Care is available in 46 states in the United States, including Washington, D.C. Omega Auto Care’s wide range of coverage makes it possible for more cars to be covered.
FYI, Omega Auto Care does not currently offer warranty plans in the following four states:
- California
- Minnesota
- Rhode Island
- Washington
Customer Service
Overall, according to the reviews found on Best Company, Omega Auto Care customers are fairly satisfied with their customer service experience. Many of the verified Omega Auto Care reviews mention Omega Auto Care’s customer service and claim filing system as a strong point. Customers report that its customer service is friendly, knowledgeable, and quick when it comes to their questions and car repairs.
Whenever customers experience a problem with their vehicles, Omega Auto Care advises that they immediately pull over and call the roadside assistance provider included in their warranty. The tow company will tow the customer's vehicle to a nearby repair facility. When it comes to filing a claim, the customer first needs to call Omega Auto Care to begin the claim process. From there, Omega Auto Care will make sure that the customer's car is diagnosed to determine where the car failure is occurring.
The customer can utilize the rental car option if the maintenance repair is approved. Omega Auto Care keeps the claim system as simple as possible by picking the customer up, towing the vehicle to the repair shop, providing a rental car, and paying the maintenance bill for the repair services. Omega Auto Care strives to make it easy to take advantage of its vehicle protection coverage.
Additional Maintenance Coverage
Omega Auto Care is one of the only providers that offer a free maintenance benefit package with their plans. The maintenance benefits include oil changes, a battery change, a brake pad replacement, cooling system maintenance and lube, and safety inspections. This maintenance package can be valued at up to $500.
The Bad
- No Coverage for Exotic Vehicles
- Limited Coverage Plans
No Coverage for Exotic Vehicles
While Omega Auto Care covers most vehicle makes and models, it does not offer coverage for luxury brands such as Lamborghini, Bentley, Ferrari, Rolls-Royce, etc.
Limited Coverage Plans
While Omega Auto Care offers three different extended warranty plans, there are other vehicle warranty companies that offer more warranty options. Furthermore, if a car is older than 15 years or has more miles than 250,000 odometer miles, there are no car warranty plans available through Omega Auto Care.
The Bottom Line
Choosing the right service contract for you from a trustworthy warranty company is essential. Omega Auto Care offers its clients plenty of coverage options to choose from to ensure they can get the amount of coverage right for them. Omega Auto Care is available almost everywhere in the United States, making it accessible for most people.
Omega Auto Care offers quality customer assistance to answer your questions quickly and process your claims promptly.
If Omega Auto Care interests you, call an Omega Auto Care representative to ensure the company offers coverage in your area and for your vehicle.
User Reviews
Star Rating
257 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Vanessa
They do what they say they are going to do and they don't hide anything from me. They tell me if they can do it or if they can't do it and I love that.
Verified Customer
John
It was pretty good but it took far longer than I think it should have to resolve my issue that I needed to use it for. My transmission was going bad on my car and I needed to get it fixed and I took it to the dealer because they met all the criteria for the insurance and it was weeks before I got my car back. I think it is important because with out some kind of warranty, when things come up you're unable to provide your own payments so it is good to have backup so I do think signing up was a good decision and not a waste of money.
Verified Customer
Anonymous
Omega is willing to do anything you need to be done, which is good because my car is special and needs to be taken care of properly. They did what we asked them to do. Everything has been good. If anyone wants to spend the money, I would definitely recommend it.
Reply from Omega Auto Care
Nov 11, 2019
We are glad to hear that we are taking care of your vehicle the way you want, and we appreciate the recommendation.
Verified Customer
Noel
Omega works good for me. I like it so far.
Reply from Omega Auto Care
Oct 29, 2019
THANK YOU FOR CHOOSING OMEGA AUTO CARE!
Verified Customer
Homer
It's easy to use and very trustworthy. It's been great.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for the 5-star rating! We appreciate it, and we appreciate your business.
Verified Customer
Martha
Any time I call, they send it to me. It is a better rate and better quality than other programs I looked into.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for choosing Omega Auto Care!
Verified Customer
Ivan
I needed to use it for a battery and it worked out as planned. All my questions were answered.
Reply from Omega Auto Care
Oct 29, 2019
Ivan, I'm glad you got to use our maintenance agreement and that it was easy for you to do. Thank you for choosing Omega Auto Care!
Verified Customer
Lindsey
Customer support answers my questions and they tell me exactly what I want. They have a great service and a great deal.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for the 5-star rating!
Verified Customer
Gail
Every time I have any problems, they've come through and they've sent money. They also pay for medium parts, not just cheap parts so I was very happy with that.
Reply from Omega Auto Care
Oct 29, 2019
Thank you fro choosing Omega Auto Care!
Verified Customer
Mark
They're good at assisting. I would recommend it to anyone because it is portable and efficient.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for the 5-star rating!
Verified Customer
Charles
Everything I do, there is always a delay. It is a convenient service but it took two week for my vehicle to get fixed where I was paying for a rental car.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for choosing Omega Auto Care!
Verified Customer
Ramona
I choose Omega Auto Care for the price. For the price, it is a really good program. They're really prompt and on top of everything. They answer the phones whenever I call. Everything I've used it for has been taken care of immediately.
Verified Customer
Venora
When I broke down, they were very good with their customer service and got someone out promptly. When I left my key in the car and it drained the battery, I called and within twenty minutes somebody was there to give me a jump start and I was on my way home. The employees that came out were very nice, respectful, and courteous.
Reply from Omega Auto Care
Oct 29, 2019
We are happy to hear you had a great experience with company and that roadside assistance was able to come out so fast. Safe travels!
Verified Customer
Edward
It give me peace of mind for the repair on my truck. Anytime I call them, they answer all my questions thoroughly and completely.
Verified Customer
Trina
I'm just not thrilled. I've been paying a hundred an thirty dollars a month do almost two years now and all I've needed was a hundred dollars. I get different information from different people when I call customer service.
Reply from Omega Auto Care
Nov 11, 2019
Thank you for being part of the Omega Auto Care family!
Verified Customer
Muriel
I would say they are a good company. When I talked to them, I was able to get my questions answered so I didn't have any problems. I have used my warranty on maintenance and they said to send in my receipt and that they would take care of it. I need to call them and double check but I don't think I have received anything from them as of yet.
Reply from Omega Auto Care
Nov 11, 2019
Thank you for choosing Omega Auto Care!
Verified Customer
Jennifer
Very friendly on the phone and they quickly helped me use my warranty when I needed it.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for the 5-star rating!
Verified Customer
Cecelia Lee
Very good and right on time. Thank you Omega Auto care.
Reply from Omega Auto Care
Oct 29, 2019
You're welcome Cecelia! That's what we are here for.
David
GREAT COVERAGE! No worries with Omega. All questions answered thoroughly and even helped clear things up that some got confused. Definitely here to help you out!
Reply from Omega Auto Care
Oct 29, 2019
I'm happy to hear that we were able to clear things up for you, and if you ever have more questions, please don't hesitate to call us again!
Verified Customer
Tom Dalton
Great service for my dodge van sliding doors
Reply from Omega Auto Care
Oct 25, 2019
Tom, Thank you for sharing your experience!
Verified Customer
Cari
Expensive, but they took care of my car when it was needed
Reply from Omega Auto Care
Oct 29, 2019
Thank you for choosing Omega Auto Care!
Verified Customer
Mark Curry
Great Customer service was easy to deal with
Reply from Omega Auto Care
Oct 25, 2019
Thank you for the kind words about our team. We appreciate your business!
Verified Customer
Ralph
Excellent customer service. Never had an issue. Repairs have been paid without a problem
Reply from Omega Auto Care
Oct 14, 2019
Thank you for sharing your experience and for giving such a great review. We appreciate your business. -Omega Auto Care
Verified Customer
Gulam
My car was making some noise and I got it checked with my mechanic and the bill cycle wouldn't be linked up and it gave me a really hard time getting all those things but I'm glad they were able to take care of it. Time processing was a long time but I'm glad they were able to take care of it.
Reply from Omega Auto Care
Oct 29, 2019
I'm sorry that the process felt lengthy for you. Hopefully it'll be much faster next time. Thank you for choosing Omega Auto Care!
Verified Customer
Calvin
I had a problem that they would not fix but then they ended up fixing it. The console radio went out and they ended up fixing it.
Verified Customer
Leah
It helps expeditiously with any vehicle concerns. They have great customer service and they were very attentive to my needs.
Reply from Omega Auto Care
Oct 10, 2019
Leah, Thank you for the great vote of confidence and the great review.
Verified Customer
Mike
When I hadn't used it before, they found out there was something wrong with my trip expenses and it was covered so it worked out just fine. There were a couple of things that needed to be replaced. And I went in and had it checked out at the dealership and showed them Omega Auto Care's card and they were very pleased. We are very impressed with the professionalism and speed of taking care of business.
Reply from Omega Auto Care
Oct 10, 2019
Mike, We appreciate your kind review, and it'a always great to hear when we have met the expectations of not just our customers, but also the repair facility. We definitely work on having the most efficient processes as possible, so to hear that it was easy for you to use is fantastic. Safe travels!! -Omega Auto Care
Verified Customer
LINDA CHADWICK
I never had any problems with them whatsoever. I've always had good luck with the phone calls I had. My power steering went out on my car. When I call, I get good results. I had excellent service.
Reply from Omega Auto Care
Jul 31, 2019
Linda, Thank you for the kind recommendation and for choosing Omega auto Care! We appreciate you being a customer. -Omega Auto Care
Verified Customer
Victoria
Everything I've had a problem with, they have taken care of. I had a valve in my tire that had gone bad and they took care of it for me. John is the manager. He is awesome and he will help you in any way he can.
Verified Customer
Richard
The process was easy and the people were courteous. My air conditioner went out in my truck and a sensor for my collision alert and then once that was fixed, it got another alert on my collision vibration indicator. It was an easy process. It covers a lot of areas and I got some extra benefits as a result of paying it off early.
Reply from Omega Auto Care
Oct 25, 2019
We are happy to hear you were able to get all of your issues fixed and that everyone were courteous and helpful. Thank you for being a part of the Omega Auto Care Family!
Verified Customer
Lorraine
I had a part an eight hundred dollar part that went bad and they covered it and I just had to pay the deductible. Every time I call they been very helpful in taking care of me. They were very responsive and they never give me any problems.
Verified Customer
Danny
My car wouldn't start and they towed my car in and take care of it.
Reply from Omega Auto Care
Oct 25, 2019
Danny, Thank you for sharing, and thank you for choosing Omega Auto Care!
Verified Customer
Jerry
I had to have my air conditioning fixed to a shop and they fixed it and I guess they paid for her now. Things might be higher if it wasn't so expensive for it and outrageously priced for a warranty.
Mr Trahan
I never expected to use the plan I just Purchased it to have the coverage if I needed it. I have a 2013 Nissan.And the Coverage has more than paid for itself . With out this coverage I probably would have traded my car in to get a new one. Just to have the peace of mind of Coverage for repairs is awesom!.
Reply from Omega Auto Care
Oct 03, 2019
Thank you for sharing your experience!
Darin
Caitlin was extremely helpful in getting my claim handled and resolved. She was knowledgeable and professional and the experience actually has convinced me to buy a policy for my 2015 Audi A8.
Reply from Omega Auto Care
Oct 10, 2019
Darin, Thank you for the kind words about Caitlin. We love her too, as she is an invaluable member of our team. -Omega Auto Care
Sheila Garcia
I would like to say thank you very much this company is very legit customer service awesome thanks for all your help when I needed it
Reply from Omega Auto Care
Sep 23, 2019
You are more than welcome Sheila. We are always happy to be there when you need us.
Rebecca M.
Had an issue the happened out of nowhere and Omega came right on in and it was fixed immediately without any hassle or long down time from my say to day routine,this is a great service to have for any vehicle qualified
Reply from Omega Auto Care
Sep 16, 2019
Thank you for the kind words Rebecca, and thank you for choosing Omega Auto Care
Quintin R White
Great customer service. The representative handled my issue prompt and completely
Reply from Omega Auto Care
Sep 16, 2019
We appreciate you sharing your review. Thank you for choosing Omega Auto Care
Clemmie McDaniel
Provided information accurately and timely. Very courageous.
Reply from Omega Auto Care
Sep 16, 2019
Thank you for sharing your experience.
T Easley
I have not had any immediate problems with Omega. Overall the service has been great. About two months ago I did receive very poor service from a manager at Omega where it was a misunderstanding of a specific part on my vehicle being covered. I was very upset and proceeded to cancel service. I contacted the entity who signed me up and spoke with a manager there who did everything possible to keep me as a customer. He went over and beyond for me. Assuring my issue would be addressed. That manager saved a customer and I have not encountered any issues since.
Reply from Omega Auto Care
Aug 16, 2019
Taishia, Thank you for sharing such a detailed review. We appreciate all feedback, and we truly appreciate it. I am sorry to hear you had an issue with someone in the past, and I will look into it and see what happened on our end. However, I'm happy to hear that you had someone go above and beyond for you and reassure you of the convener. We trust that the road ahead will be smooth and that you will not run into any additional issues. We appreciate you staying on-board. Safe travels! Sincerely, Omega Auto Care
Kevin Hilton
Extremely Dissatisfied. You did not pay for the full amount AS STATED IN THE CONTRACT!!! I should have believed the reviews.
Reply from Omega Auto Care
Aug 16, 2019
Kevin, We DID pay the full amount "as stated in the contract" for your repair. You chose to have additional non-covered maintenance performed on your vehicle a the time of repair. As I am sure you can understand, we are not responsible for the regular maintenance on the vehicle. I f you take a look at your final invoice so will see it as well. Also, Caitlin took time out to go over everything with you in great detail, and even called you back after this review to make sure that you had a clear understanding of everything on the invoice. If you have any additional questions or require clarification, please do not hesitate to reach out to our office. Sincerely, Omega Auto Care 877-850-0443
Jennifer dickerson
Anii was very helpful and courteous, in
Reply from Omega Auto Care
Aug 16, 2019
Thank you for sharing!
Susan Sturgill
When I purchased my Audi A5 I received several calls from various warranty companies and honestly I had not even considered buying this coverage. Something about Omega seemed right with me and I went forward with them out of all the other choices. Unfortunately, a couple weeks ago I needed a major repair. When I took my car to Audi and they said that they have never heard of this company before I got a little sick inside wondering if I made a huge mistake. As it turns out, Audi as well as myself could not have been more pleased with Omega. What a Stellar company. Every time I called, I felt like they knew me. They were always kind and helpful on every call during a stressful time. I highly recommend them!! I could not have made a better choice.
Reply from Omega Auto Care
Aug 19, 2019
Susan, Thank you so much for such an honest and detailed review. We also appreciate that you did your due diligence in choosing an auto repair coverage, and chose us. Sometime companies haven't heard f us, the same way we haven't heard of every single repair facility or dealership, but as we grow we hope to become a household name. We hope to continue to exceed the expectations of both you and your dealership. Sincerely, Omega Auto Care
Anthony Milton
Omaga provides outstanding auto care as promised, they didn’t take long at all to pay my service advisor for repairs made to my automobile, I’ve enjoyed Omage performance I recommended them to my friends.
Reply from Omega Auto Care
Aug 16, 2019
Thank you for sharing your experience with us. We appreciate your feedback, and your choice to have Omega Auto Care as your Vehicle Service Contact provider.
James McDonald
They took care of my claim fast and I had no problems. Customer service was great easy to talk to and very informative. They just checked my maintenance records to make sure I was holding up my side of the contract and everything went great.
Reply from Omega Auto Care
Aug 16, 2019
Thank you for choosing omega Auto Care!
Annabelle Caballero
Thanks to Omega insurance. They are always there to help u.After fixing my ac that was a big issue for me,But Omega helped me all the way. Im sooo proud of them ...
Reply from Omega Auto Care
Aug 07, 2019
Annabelle, We are happy to hear we could help keep you cool in this summer heat. Thank you for sharing your experience, and for choosing Omega Auto Care. Sincerely, Omega Auto Care
Emni
Customer service sucks because they don’t explain you well, so first they said something and at the end is totally different
Reply from Omega Auto Care
Aug 16, 2019
Hi, We are sorry to hear that you don't feel like the coverage was explained to you properly, but the great news is that we are available to you 40+ hours/week if you ever want clarification. In addition to that, everything you need to know about your policy is in your policy booklet. Please don't hesitate to call our office if you need us. Sincerely, Omega Auto Care
Sarah Adams
I have an Omega contract on my vehicle and it has been wonderful! Any time I call customer service the representative is so friendly, they paid for 2 of my oil changes and helped me with the cost of a new battery! I would recommend them to anyone looking for a service contract!
Reply from Omega Auto Care
Aug 05, 2019
Sarah, Thank you for the recommendation. We appreciate your vote of confidence, and are more than happy to take care of any covered repair and maintenance item when you need them. Thank you for choosing Omega Auto Care!
Jamie Lannagan
Omega fixed my water pump on my CLA250 a few months back and I had no problems. It was fast and easy and a lifesaver!!
Reply from Omega Auto Care
Aug 05, 2019
Jamie, Mercedes repairs can get very costly, even when it's as simple as a water pump. The hourly labor rates are incredibly high at luxury dealerships, and as you know, your dealership charged a whopping $175/hr. Most VSC companies only pay the national average, which is usually $90- $100, which would have otherwise left you to pay the difference. This is just one of the benefits of being part of the Omega Auto Care family, and we are more than happy to pay the higher rate to make life easier for each and every one of you. Sincerely, Omega Auto Care
Thomas Haines
I took my Tahoe to the Chevrolet dealership and explained that a 4 wheel drive warning light kept coming on. I gave the agent my Omega info and shortly after he said I was covered and only needed to pay the $100 deductible. Basically just a bad sensor.
Reply from Omega Auto Care
Aug 05, 2019
Thank you for sharing your experience Thomas! Safe travels for the road ahead!