Name: Omega Auto Care
Rating: 4.1

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Verified Customer

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Gail Joliet, IL

It's a great company as far as I know. They had more to offer for the money than other car warranty companies. I used my warranty for an oil change.

2 years ago

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Verified Customer

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Philippa Burleson, TX

I tried to use my warranty on an oil change and I've sent them the price for the oil changed but they haven't reimburse my money back yet.

2 years ago

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Charles Port Saint Joe, FL

I had to get a battery and then I had to get in touch with Omega and that was kind of aggravating that I couldn't get it set up, but I finally got it through and I finally got my money back hundred dollars.

2 years ago

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Cynthia Tucker, GA

They're not punctual at returning or answering the phone or emails. The first time I used it to have breaks put in my car and a couple other things I emailed them to let them know if what's going in the shop. Four days later I still had no response nor did they pay for anything towards the work done. The second time was just a few weeks ago and it took the customer service guy two days to call me back for the oil change and one or two other things they did and they paid a grand total of forty dollars so I don't know why I have them. I wish I could get out of the contract.

2 years ago

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Verified Customer

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Garrett Canton, MS

They were very supportive and I've never had any issue nor any problem at all. Anytime I call them I had pretty much got straight through.

2 years ago

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Verified Customer

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Naomi Milwaukee, WI

They don't pay the tax, they only pay for the oil change itself. They give you two free oil changes when you first come on.

2 years ago

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Gary Lysek Port Charlotte, FL

KIA of cape Coral FL. Sent you the bill for working on my car and over 2 hrs. went by you had all info. and did not i had to0 pay your share so i could take my car home. help me

2 years ago

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danny fogarty Fort Worth, TX

i am not satisfied it haS BEEN 2 weeks an an i have not recieved payment for a claim that i filed an im told it could take up 30 days for me to paid.That really sounds like a long time to be paid for a claim.

2 years ago

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Jaime Kansas City, MO

I have had no issues at all, the only thing is honestly it was difficult trying to get in contact with them whenever I had service done. They call back

2 years ago

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Stefan

They did a great job. Real respectful, meticulous in what they do, and then they have no issue working around your budget and kind of go above and beyond the customer.

2 years ago

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Gavin Bellvue, CO

They argued with the people that are changing my oil and wouldn't pay. I used to get my oil changed and I had to pay out of pocket because you guys only cover $50, which you can't get a synthetic oil change for that so. I would recommend that they raise their pay out on the oil changes. That's the only thing I've used it for so far.

2 years ago

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Joanne Rossi

When you call them, they are very polit and helpful with the problem you are having. They pay you the money they owe you right away within 2 weeks.

2 years ago

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Olivia Simmons

they take too long getting services approved. my car is at a mechanic trying to get a tire put on after a flat and they have been waiting for a call back from Omega all day. Meanwhile, I need a car to drive while I wait.

2 years ago

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James

Omega is communicative. It is a good deal but part of payment for the transmission wasn’t covered under the deductible and I had to pay out of pocket.

2 years ago

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Steve Marne, MI

When I picked up my Ford expedition, the heater wouldn't work. It was low on antifreeze. The check engine light was on, O'Reilly auto parts reset the computer because it showed a bad spark plug a number one cylinder. I haven't checked out the rest of the stuff yet.

2 years ago

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Verified Customer

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Debra w Edwards Tulsa, OK

Because I've had no problem I got went fast for oil change they located right away I'm heading no problem good looking out

2 years ago

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Verified Customer

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Janet Comer Akron, OH

Great prices to protect my vehicle the best customer service around and very friendly. I would highly recommend to any vehicle owner

2 years ago

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Michael North Babylon, NY

The people are very nice and polite but I am unhappy with them because I sent in a receipt for an oil change a month ago and I haven't heard anything from them.

2 years ago

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Verified Customer

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Jeannette Bradenton, FL

So far so good the time I had to deal with them. I had to get an oil change and to make sure the car was in good working condition.

2 years ago

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Verified Customer

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Tracy Botruff Mount Pleasant, SC

It took over 2 1/2 months to pay a claim. My claim was delayed for many issues...lost pictures of bad tire, sent check to wrong address, etc. Many vendors did not want to work with Omega due to delays in being paid

2 years ago

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Vicki J Freeburn Little Rock, AR

The policy has covered, at least partially, the repairs I have made to date. I appreciate that routine auto care services are also covered under the policy.

2 years ago

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Shondrick Griffin, GA

Everybody I’ve talked to has been very helpful. Even when there is a problem, they find a way to help fix it and reimburse me for everything.

2 years ago

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Teresa Gwynn Oak, MD

They cannot provide the service they said they could provide for the customer. If they did what they supposed to do I would rate them higher but they don’t. They told me they could no longer do it at the Honda service because it takes too long for them to get paid by Omega. I spoke to customer service about the situation and they gave me different once to call. I ended up paying and it took a month to get paid back.

2 years ago

Reply from Omega Auto Care

Teresa,

The payment is provided within about 15 minutes from the time we receive the invoice. We work with dealerships nationwide, including Honda. Your dealerships unwillingness to work with us is out of our control, and should not be a negative reflection on Omega.
If you need further assistance, please don't hesitate to reach out to our customer service at 877-850-0443 and choose option 2

Nov. 29th, 2021

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Verified Customer

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Kevin Essex, MD

I'm still basically paying out of pocket for everything. I needed to use my warranty for the brakes that was supposed to cover but that was not the case. They give misleading information.

2 years ago

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Gale Laredo, TX

They're great. I got to get service I like. They're great, the problem is on my GMC not following some procedures you know, but Omega was great. They are positive.

2 years ago

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Verified Customer

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Myra Patrick Broken Arrow, OK

Have problems with my car overheating took it to the dealer they had no problems with Omega fulfilling the warranty to fix the problem.

2 years ago

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Verified Customer

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Sonja Yolanda Ross Stoughton, MA

Wonderful Customer service and very respectable and much knowledge in all areas that I needed information in regards to.

2 years ago

Reply from Omega Auto Care

Thank you for the 5-Star rating

Oct. 12th, 2021

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Verified Customer

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Don Longmont, CO

Good service that is fair and no large out of pocket expenses though they could be more clear from the beginning what my account it about.

3 years ago

Reply from Omega Auto Care

Thank you for sharing your experience! We appreciate your business

Jul. 28th, 2021

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Verified Customer

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Ronald Saint Louis, MO

I chose them because the prices were great. I used them for an oil change and they took care of me and great in great fashion

3 years ago

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Verified Customer

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Darlene Gretna, VA

It is the price range I can afford. They have answered all my questions and helped me with whatever I’ve called about.

3 years ago

Reply from Omega Auto Care

I am happy to hear we were able to answer all of your questions Darlene!

Jul. 28th, 2021

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Blanca Valdez McAllen, TX

Used it once and was very satisfied with their service. I didn‚Äôt have any problems with the payment of my repairs.

3 years ago

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Verified Customer

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Jose Jacksonville, FL

When I want to use my warranty, everything works out just fine and the bill gets paid. The benefits are great in the plan I got.

3 years ago

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John Columbus, OH

I chose Omega Auto Care because my car was getting older and I felt like I should make the investment to have a good warranty. I was originally told something was covered once, but it ended up not being covered under my plan.

3 years ago

Reply from Omega Auto Care

John,

We are sorry to hear there has been some confusion in regard to your coverage. We would love to hear more about it. Please send us an email at reviews@omegaautocare.com with details about your claim, and we can have a closer look at it.

-Omega Auto Care

Mar. 29th, 2021

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James Edgewater, FL

It was no problem getting my oil changed. The dealership contacted omega and they said yes and they paid it in a timely manner. I am really impressed.

3 years ago

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Verified Customer

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Jeremy

I went with Omega because they include maintenance in their warranty. One time I got my battery replaced and they reimbursed me. It was a very easy process. They are harder to contact, and it is an expensive service.

3 years ago

Reply from Omega Auto Care

We were one of the first in our industry to give maintenance benefits, and have had a great response. We are happy to provide you with some extra perks for the first year

Jul. 28th, 2021

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Kevin

I had a window motor blow out and it was all fixed within a week. The dealer ordered the part and Omega Auto Care covered the bill.

3 years ago

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Verified Customer

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Karen

I went with Omega Auto Care because they offered a good price. I've loved using the free oil change, and haven't had any issues so far.

3 years ago

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Christa Alexandria, VA

They have a lot of deals and discount packages for students, which is very nice. Everything they said to me, they have followed through.

3 years ago

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Verified Customer

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Marcea Englewood, CO

They work with you. They make sure that they follow up with me after any incident or with any claims I have. I like their benefits.

3 years ago

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Verified Customer

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Isaac Copperas Cove, TX

Alright, premium coverage expected everything to be covered. Even informed that it was (even when I asked about the one clutch) Eventually did have that very breakdown. As well as not being reimbursed for the roadside assistance that I had to pay out of pocket. Even with that being covered under my policy

3 years ago

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Verified Customer

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Mark Goldsboro, NC

Everybody is very kind and professional. I got a new battery that was over the hundred dollar allowance and they got me my check in a timely manner.

3 years ago

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Verified Customer

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Wendy Rice, TX

Every time I call, I am never on hold for long and they answer my questions. It’s a great company that I would recommend to anybody.

3 years ago

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Verified Customer

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Noelle

Always customer friendly, knowledgeable. Made me feel comfortable with their service. Every time I've used Omega, I've been satisfied.

4 years ago

Reply from Omega Auto Care

Thank you for the 5-star review!

Sep. 4th, 2020

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Verified Customer

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Dawn Chicago, IL

So far, it's been doing fine for me. I had some work done on my car and they called the dealership and gave me a rental car.

4 years ago

Reply from Omega Auto Care

We are glad to hear you had a good experience. Thank you for sharing

Sep. 3rd, 2020

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Daniel Orlando, FL

Convenient rate and they cover and pay out fairly promptly. When you call you do have to defend your claims and have an understanding of what is covered and what is not.

4 years ago

Reply from Omega Auto Care

Daniel,

It sounds like you are referring to the repair facility having to show "cause of failure". This is actually done for the benefit of both of us. We need to make sure that we are replacing the correct part so that you don't end up back at the shop in a few days with the same issue because the wrong part was replaced. I hope this clarifies things a bit.
Thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

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Kyle

Everything I've needed, they've taken care of. I needed to get my alert changed and brake pads taken care of and they paid for it.

4 years ago

Reply from Omega Auto Care

Thanks for the feedback!

Sep. 3rd, 2020

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Nikelson

They've been really helpful and very professional. I use it for change stuff and I havne't had any issues at all. It's a reliable service.

4 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

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Verified Customer

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Amarylis Gibsonton, FL

They made me a good offer for a warranty. They were very friendly and informative. I paid my deductible and they took care of the rest.

4 years ago

Reply from Omega Auto Care

Thanks for the 5-star rating!

May. 13th, 2020

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Kyle L Anderson

You guys suck, You all took my money and could not repair anything that was wrong with my vehicle $200 a month for nothing. I feel like I was raped I'm a rape victim. I would never ever recommend this company to another person. And you don't even register on the star scale. That's that that's why I am not putting a star on the second question. You don't register plus you didn't even pay me back my oil change money from when I have my oil change in a timely manner told me a lie saying checks don't come out until later this year of some bull crap. You all are a sham..

4 years ago

Reply from Omega Auto Care

Good Morning,

This is so absolutely ridiculous that I shouldn't even dignify it with a response, but since this is a public forum, I have to, and cannot allow the public to believe that any of this is true. I have personally spoken to you, and not only were you rude and condescending, but you were also completely irrational. Everyone was wrong but you, including YOUR mechanic, that YOU chose. You disagreed about FACTS, which isn't something you can even do. A fact is a fact. Although I personally disagreed with the decision, our claims manager did in fact make a judgement call and promised you a FULL refund.

Online reviews are great, but it is quite unfortunate when consumers like you write blatant lies like this. I realize that this response is a little unorthodox, and probably not the most professional, but you didn't leave us much choice.

We are always open to being transparent, fair, and compliant, but it is incredibly unfortunate when someone like you takes advantage of the system and is allowed to file a completely erroneous complaint such as this, and permanently harm our reputation. You did NOT have a failure to a covered part. There was simply a burned out light bulb on a knob.

Sincerely,

Omega Auto Care

Mar. 9th, 2020

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Richard Wade Columbia, SC

I was charged 148.00 a month. When it was time to repair my car transmission i received the worst treatment that i had never seen. The take charge communication from the company was flat . I have mobile driving job. It took forever to finalize the contract. I stll had to go to work. When the intial service was rendered i was told it was less than a eight hour job. they would not grant me a payment coverage for a rental car. I had to have acar for 21/2 weeks

4 years ago