Name: Omega Auto Care
Rating: 4.3

check_circle

Verified Customer

star star star star star

Martha Ridgeland, MS

Any time I call, they send it to me. It is a better rate and better quality than other programs I looked into.

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Oct. 29th, 2019

check_circle

Verified Customer

star star star star_border star_border

Charles Goldsboro, PA

Everything I do, there is always a delay. It is a convenient service but it took two week for my vehicle to get fixed where I was paying for a rental car.

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Oct. 29th, 2019

check_circle

Verified Customer

star star star star star_border

Calvin Indianapolis, IN

I had a problem that they would not fix but then they ended up fixing it. The console radio went out and they ended up fixing it.

1 year ago

star star star star star

Anita pea Dallas, TX

Omega auto care has given my car warrantee and magnificent chance. They were always nice to me about everything i needed to ask and they did it in a short amount of time and always made sure I was alright

1 year ago

Reply from Omega Auto Care

We appreciate the kind words Anita. Thank you for sharing

May. 13th, 2020

star star star star star

Darin Panama City, FL

Caitlin was extremely helpful in getting my claim handled and resolved. She was knowledgeable and professional and the experience actually has convinced me to buy a policy for my 2015 Audi A8.

1 year ago

Reply from Omega Auto Care

Darin, Thank you for the kind words about Caitlin. We love her too, as she is an invaluable member of our team. -Omega Auto Care

Oct. 10th, 2019

star star star star star

Anthony Milton Locust Grove, GA

Omaga provides outstanding auto care as promised, they didn’t take long at all to pay my service advisor for repairs made to my automobile, I’ve enjoyed Omage performance I recommended them to my friends.

1 year ago

Reply from Omega Auto Care

Thank you for sharing your experience with us. We appreciate your feedback, and your choice to have Omega Auto Care as your Vehicle Service Contact provider.

Aug. 16th, 2019

star star star star star

Pernesso Holden, MA

Omega Auto Care is the best company out there that I can think of. I have never had problem with them since we have chosen them for our protection. I am very happy with their service.

1 year ago

Reply from Omega Auto Care

Hello, We appreciate your vote of confidence! Thank you for choosing to cover not just one car, but both your vehicles with Omega Auto Care. We look forward ot continuing to exceed your expectations. -Omega Auto Care

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star_border

Johnnie Johnson Chicago, IL

Good in the areas of communication of my situations

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elliot

The service I needed covered isn't covered under their warranty. I ended up having to pay out of pocket after I took my car to the dealer.

8 months ago

Reply from Omega Auto Care

Elliot, We can only cover the items listed in your contract. The level of coverage you purchase is based on the mileage on your vehicle at the time you purchase the policy. I could clarify things a little better if I know exactly what failed and what level of coverage you have. If you would like to discuss, please give us a call at 877-850-0443 ext 224.

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star

Dominey Houston, TX

It’s a good, reasonable price for the value. Everyone is friendly.

10 months ago

check_circle

Verified Customer

star star star star star_border

Michael Newton Grove, NC

They were very helpful when I called customer service. I have used it only to get my oil changed.

10 months ago

check_circle

Verified Customer

star star star star star

Steven Houston, TX

Definitely like omega, they get things done. I am very happy and satisfied.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mitchel

It's a nightmare for the company that is always working on my vehicle to get in contact with you guys and have Omega call back to pay. My car is at a dealership for 3 days for AC condenser. Three days.

1 year ago

Reply from Omega Auto Care

Mitchel, I am sorry you were having trouble getting through, but unfortunately we were short handed due to Covid. There was a large number of employees not being able to come to work because of it. We were aware of the delays, and we were working diligently to get everyone taken care of. We are truly sorry for the delay , and we are working to have order restored for future claims. We hope that you will allow us to show you our normal claims process and just how efficient it normally is. Thank you for sharing! Sincerely, Omega Auto Care

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Larry

I needed a transmission and they called Omega and it was approved. They back you up.

1 year ago

Reply from Omega Auto Care

We have your back Larry!!

Sep. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Yetta

They were absolutely great. They ask for information and I get the work done with just my hundred dollar deductible.

1 year ago

Reply from Omega Auto Care

WE appreciate your business!

Sep. 4th, 2020

check_circle

Verified Customer

star star star star star

Rachel Metairie, LA

Omega has helped me with my repair costs. It has reduced the stress on me significantly

1 year ago

Reply from Omega Auto Care

Thank you for sharing your experience!

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Clifford Harvey, LA

Every issue I've had to make a claim, it has been taken care of without any problems or hassle.

1 year ago

Reply from Omega Auto Care

Thank you for being a valued member since 2018!

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Gregory Dumfries, VA

W have a maintenance package from Omega and they are able to do the things that we need.

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Maridey Houston, TX

I am so happy to be with them. It is really good for me, I've been in two times.

1 year ago

Reply from Omega Auto Care

Thank you for being a valued member since 2018! We appreciate your business

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

Allen

They've had no issue covering everything that I needed to be covered. The work well with the mechanics that I use.

1 year ago

Reply from Omega Auto Care

We appreciate you taking time to share your opinion, and we appreciate your business. Have a great day and stay safe!

May. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Joyce Sheats

Very helpful and engaging, I received a reimbursement in approximately 5 weeks from the time of the service to my car.

1 year ago

Reply from Omega Auto Care

5 weeks is a little longer than our normal processing time, but we were still a little behind from the holidays. We appreciate your patience and continued patronage . Than you for being part of the Omega Auto Care family.

Mar. 9th, 2020

check_circle

Verified Customer

star star star star star

Kat Studer

Great experience. Quality work, timely and efficient. Staff very friendly and courteous.

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care! We appreciate your business.

May. 11th, 2020

check_circle

Verified Customer

star star star star star

Juanita

Used omega for a reimbursement for a battery and an oil change and they were perfectly excellent.

1 year ago

Reply from Omega Auto Care

Thank you for the great rating!

Feb. 14th, 2020

check_circle

Verified Customer

star star star star star_border

Michael Schultz

I was given 1 yr wearables with my warranty. So far they forfilled the oil change wearable with no problems or issues.

1 year ago

Reply from Omega Auto Care

Thank you for the great rating.

Nov. 11th, 2019

check_circle

Verified Customer

star star star star star

Ivan Richmond, VA

I needed to use it for a battery and it worked out as planned. All my questions were answered.

1 year ago

Reply from Omega Auto Care

Ivan, I'm glad you got to use our maintenance agreement and that it was easy for you to do. Thank you for choosing Omega Auto Care!

Oct. 29th, 2019

check_circle

Verified Customer

star star star star star_border

Lindsey Quincy, FL

Customer support answers my questions and they tell me exactly what I want. They have a great service and a great deal.

1 year ago

Reply from Omega Auto Care

Thank you for the 5-star rating!

Oct. 29th, 2019

check_circle

Verified Customer

star star star star star

Mark Fort Lauderdale, FL

They're good at assisting. I would recommend it to anyone because it is portable and efficient.

1 year ago

Reply from Omega Auto Care

Thank you for the 5-star rating!

Oct. 29th, 2019

check_circle

Verified Customer

star star star star star

Jennifer Denver, CO

Very friendly on the phone and they quickly helped me use my warranty when I needed it.

1 year ago

Reply from Omega Auto Care

Thank you for the 5-star rating!

Oct. 29th, 2019

check_circle

Verified Customer

star star star star star

Ralph Hollywood, FL

Excellent customer service. Never had an issue. Repairs have been paid without a problem

1 year ago

Reply from Omega Auto Care

Thank you for sharing your experience and for giving such a great review. We appreciate your business. -Omega Auto Care

Oct. 14th, 2019

star star_border star_border star_border star_border

Keith Redondo Beach, CA

My experience with Omega Auto Care was and has been horrible!!! after almost a year paying into a plan for coverage AND optional coverage, they wouldn't cover part of my AC/Heating for a re-seal of a part. I called ahead of time to get authorization and they approved the repair, but once the car was left at the dealership and I got a loaner, Omega denied coverage for the re-seal. I called and spoke with "Amy" and after some debate, she again approved the repair. So, again I take the car back up there, get another loaner and after 3 days, the dealership calls me saying that Omega denied coverage! I litteraly had approval just 3 days prior. Then I tried to get to get my Nav System fixed and that is the optional coverage, and again, before I took it to the dealership, I was approved by the representative....so, I take the vehicle to the dealership, get a loaner and told them to contact Omega for payment. After two days, the dealership contacts me and tells me Omega will only approve fixing the Radio, however, the radio is not brocken. So, I contact Omega and explain that its the Nav System, not the radio, and again, it's approved. So I contact the dealer and explain that just send the Nav System part number and they will approve it. 3 days later, again Omega denies coverage saying lights on the motherboard is not covered. So I speak with a manager who I point out clearly in their policy that it says ALL compenents are coverved. He then says lights that fail in those components are Wear and Tear, for which i explain that these parts are not accessible to wear and tear because you cannot wear them out or tear them, they are part of an electronic motherboard within the system.... needless to say Omega gladly takes your money, but refuses to honor its own policy.

1 year ago

Reply from Omega Auto Care

Good Morning, This is so absolutely ridiculous that I shouldn't even dignify it with a response, but since this is a public forum, I have to, and cannot allow the public to believe that any of this is true. I have personally spoken to you, and not only were you rude and condescending, but you were also completely irrational. Everyone was wrong but you, including YOUR mechanic, that YOU chose. You did NOT have a failure to a covered part. There was simply a burned out light bulb on a knob. Your claims were NEVER approved, and you did not need a reseal. You needed a part called a "valley plate", which is NOT a seal, even thought you keep insisting it is. You disagreed about FACTS, which isn't something you can even do. A fact is a fact. Although I personally disagreed with the decision, our claims manager did in fact make a judgement call and promised you a FULL refund. Online reviews are great, but it is quite unfortunate when consumers like you write blatant lies like this. I realize that this response is a little unorthodox, and probably not the most professional, but you didn't leave us much choice. We are always open to being transparent, fair, and compliant, but it is incredibly unfortunate when someone like you takes advantage of the system and is allowed to file a completely erroneous complaint such as this, and permanently harm our reputation. Sincerely, Omega Auto Care

Mar. 9th, 2020

star star star star star

David Adairsville, GA

GREAT COVERAGE! No worries with Omega. All questions answered thoroughly and even helped clear things up that some got confused. Definitely here to help you out!

1 year ago

Reply from Omega Auto Care

I'm happy to hear that we were able to clear things up for you, and if you ever have more questions, please don't hesitate to call us again!

Oct. 29th, 2019

star star star star star_border

Rebecca M. Atlanta, GA

Had an issue the happened out of nowhere and Omega came right on in and it was fixed immediately without any hassle or long down time from my say to day routine,this is a great service to have for any vehicle qualified

1 year ago

Reply from Omega Auto Care

Thank you for the kind words Rebecca, and thank you for choosing Omega Auto Care

Sep. 16th, 2019

star star star star star

Annabelle Caballero Odessa, TX

Thanks to Omega insurance. They are always there to help u.After fixing my ac that was a big issue for me,But Omega helped me all the way. Im sooo proud of them ...

1 year ago

Reply from Omega Auto Care

Annabelle, We are happy to hear we could help keep you cool in this summer heat. Thank you for sharing your experience, and for choosing Omega Auto Care. Sincerely, Omega Auto Care

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star_border

KSJ

Good ones every person I spoke with was professional

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Hector Guzman

You need to be honest with ur customers one person told me something and the other told me a way different price for the same thing. Makes no sense

10 months ago

check_circle

Verified Customer

star star star star star

David Bartow

Very happy with the service, customer service very helpful

10 months ago

check_circle

Verified Customer

star star star star star_border

Rashad Waldorf, MD

Thought it was great though it is kind of hard to solve over the phone.

11 months ago

check_circle

Verified Customer

star star star star star_border

Godfrey Centreville, MD

It is a good deal. I use it to deal with the regularly scheduled maintenance.

11 months ago

check_circle

Verified Customer

star star star star star_border

Stanley

They took care of the problem without any questions, just a little trouble getting ahold of them.

1 year ago

Reply from Omega Auto Care

I apologize for the trouble you had getting hold of us. Due to the pandemic we were short handed for a while, but we have been working diligently to get everything back in order. We appreciate your patience, and for choosing Omega Auto Care

Sep. 4th, 2020

check_circle

Verified Customer

star star star star star

John Ross Vero Beach, FL

Very good . shop was impressed on how soon they received payment

1 year ago

Reply from Omega Auto Care

Thank you for the 5-star rating

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

Troy Saint Albans, WV

I've only used it once to get my air conditioning fixed and I got good service and had no problems.

1 year ago

check_circle

Verified Customer

star star star star star_border

Ruby

They've been true to their word. I like the plan they gave me as a senior citizen.

1 year ago

Reply from Omega Auto Care

We appreciate your great star rating!

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Noe ramirez Kingsville, TX

Great product,can not beat the value.great company web site.

1 year ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

Tony Sanford, NC

I've used them for all kinds of stuff. They do what they say they're gonna do.

1 year ago

Reply from Omega Auto Care

Thank you for the 5-star rating!

May. 13th, 2020

check_circle

Verified Customer

star star star star star_border

Nisha Robisnon

There was bit of a learning curve for my first transaction however so far so good

1 year ago

Reply from Omega Auto Care

Thank you for sharing Nisha! If you need additional clarification on something moving forward, please do not hesitate to reach out to our customer service team. We have several knowledgeable reps standing by to assist you. Regard, Omega Auto Care 877-850-0443

May. 11th, 2020

check_circle

Verified Customer

star star star star star

William M Roberson Jr. Okatie, SC

Good service good people. Fast to respond to service request for payment .

1 year ago

Reply from Omega Auto Care

Thank you for sharing

Mar. 9th, 2020

check_circle

Verified Customer

star star star star_border star_border

Deidre Makowski Bridgeville, PA

Used part of my maintenance agreement fir an oil change. Disappointed it took more than 1 month to be reimbursed

1 year ago

Reply from Omega Auto Care

I apologize for the delay in your reimbursement. We were running a little behind after the holidays, and that is not our normal processing time. We appreciate your business, and thank you for choosing Omega Auto Care.

Mar. 9th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Vera

Had to send in a form 3 different times and when they finally got to it, it took almost a month to get it processed for thirty seven dollars.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Rick

I used my warranty for an oil change and that was in November and I still haven't received the money from it and it is has been way over eight weeks.

1 year ago

Reply from Omega Auto Care

Rick, Your reimbursement wasn't turned until December, and your check was sent out on 1/27, so if you haven't received it, please reach out to our office at 877-850-0443.

Feb. 14th, 2020

check_circle

Verified Customer

star star star star star

Gary

The service is great. Every time I have a problem they help take care of it.

1 year ago

Reply from Omega Auto Care

Thanks for sharing Gary!

Feb. 13th, 2020