Name: Omega Auto Care
Rating: 4.2

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Verified Customer

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Gulam Douglasville, GA

My car was making some noise and I got it checked with my mechanic and the bill cycle wouldn't be linked up and it gave me a really hard time getting all those things but I'm glad they were able to take care of it. Time processing was a long time but I'm glad they were able to take care of it.

2 years ago

Reply from Omega Auto Care

I'm sorry that the process felt lengthy for you. Hopefully it'll be much faster next time. Thank you for choosing Omega Auto Care!

Oct. 29th, 2019

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Jerry Levering, MI

I had to have my air conditioning fixed to a shop and they fixed it and I guess they paid for her now. Things might be higher if it wasn't so expensive for it and outrageously priced for a warranty.

2 years ago

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seanth57 Columbus, GA

I recently filed a claim, for a issue with my car, the car wouldn't start, when I contacted them about the problem, they told me to take the car to the mechanic, everything worked out smoothly, the car was repaired without any hassles.

11 months ago

Reply from Omega Auto Care

Thank you for sharing, and for choosing Omega!

Aug. 10th, 2021

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Verified Customer

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Patricia Hague, ND

I had some problems with the internet because I am almost 70 years old and customer service walked me though it. They were very patient with me. They are good to work with. I enjoy talking to them on the phone. They care about their customers. There isn’t a long wait. They seem like they are genuine.

3 months ago

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Molly Munds Park, AZ

Omega has great customer service. They are very efficient. I’ve had no hassle. I received an oil change yesterday and it was approved with minutes.

3 months ago

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Gergald Opelousas, LA

I’ve used the service a couple of times and I’ve had good results with it.

3 months ago

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T Easley Universal City, TX

I have not had any immediate problems with Omega. Overall the service has been great. About two months ago I did receive very poor service from a manager at Omega where it was a misunderstanding of a specific part on my vehicle being covered. I was very upset and proceeded to cancel service. I contacted the entity who signed me up and spoke with a manager there who did everything possible to keep me as a customer. He went over and beyond for me. Assuring my issue would be addressed. That manager saved a customer and I have not encountered any issues since.

2 years ago

Reply from Omega Auto Care

Taishia, Thank you for sharing such a detailed review. We appreciate all feedback, and we truly appreciate it. I am sorry to hear you had an issue with someone in the past, and I will look into it and see what happened on our end. However, I'm happy to hear that you had someone go above and beyond for you and reassure you of the convener. We trust that the road ahead will be smooth and that you will not run into any additional issues. We appreciate you staying on-board. Safe travels! Sincerely, Omega Auto Care

Aug. 16th, 2019

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Mr. Cary King William, VA

Haven't been reimbursed the money I paid cause mechanic shops don't know how to get payments from you

5 months ago

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alex Naples, FL

they reimbursed me full oil change money. hope they will do everything else fast and easy.

5 months ago

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Ruth Spring, TX

It seems like the best value. The service has been fine. I am happy with it.

5 months ago

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Michael Allston, MA

Happy with it. I have all the information I need. I would recommend them to other people.

5 months ago

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Francisco Tampa, FL

I've used the warranty two times for battery replacements. I like it because of the price.

5 months ago

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Antonio Torres Elmwood Park, IL

Great paying my mechanic have no issues no questions anything goes wrong or right on top of it

5 months ago

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Kacie hayden Pontiac, MI

If I could rate it would be zero stars due to myself being ripped off of money for months just to find out that I couldn't get the service that I needed performed on my car

5 months ago

Reply from Omega Auto Care

Kacie, Unfortunately policies like this don't cover total loss vehicles. It's standard, and not just our company. I am sorry for any inconvenience this might have caused. Please contact the seller of the policy to discuss refund.

Feb. 8th, 2022

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Anonymous Winter Haven, FL

Now when I take it over to the dealership for oil changes, I get the best service. I can afford it.

7 months ago

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walter malin Chagrin Falls, OH

Bad Bad Customer service, took my vehicle in Fri, repair facility on hold for over 1 hour, took 5 hours for approval, and most repairs needed were not covered

8 months ago

Reply from Omega Auto Care

Walter, I am sorry to hear that you are unhappy with your most recent claim. I could see why based on the information that you have, but I'm not sure why you are under the impression that it took 5 hours. We spoke to you at 8:54am, your shop filed a claim at 9:04am., and we sent over the authorization form at 9:44am. I hope this shines some light on the situation, and hopefully there was a just a miscommunication somewhere along the way. Regards, Omega Auto Care

Nov. 5th, 2021

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Clarence New Orleans, LA

They answer any questions that I had asked and give it to me no problem. Easy to use.

8 months ago

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Carol Shelburn, IN

The price is really good I would say. When I call them they are right there to answer any questions I have.

8 months ago

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James A Wright Paducah, KY

The Warranty payment is worth the money you save when you do take your Vehicle to the shop.

8 months ago

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Andreus Williams MN

By far the worst . Waited til after I get my vehicle in the shop and have them tare down the motor just to tell me that my claim was denied. This was before the inspector ever got to inspect it. Now I'm out of 3900 I have to pay to the shop for them tearing it down. On top of me paying for my extending auto coverage. Totally a ripoff. Don't use this company.

5 months ago

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Janet Comer Medina, OH

So pleased with this amazing company and great price to protect my vehicle. I would highly recommend Omega Auto Care ⭐️⭐️⭐️⭐️⭐️

5 months ago

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La Trecia Jones Washington, DC

I haven't had any problems or concerns. Everything as been good so far. I appreciate the payment plan.

9 months ago

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Jaime Kansas City, MO

I have had no issues at all, the only thing is honestly it was difficult trying to get in contact with them whenever I had service done. They call back

1 month ago

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Stefan

They did a great job. Real respectful, meticulous in what they do, and then they have no issue working around your budget and kind of go above and beyond the customer.

1 month ago

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Gavin Bellvue, CO

They argued with the people that are changing my oil and wouldn't pay. I used to get my oil changed and I had to pay out of pocket because you guys only cover $50, which you can't get a synthetic oil change for that so. I would recommend that they raise their pay out on the oil changes. That's the only thing I've used it for so far.

1 month ago

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James

Omega is communicative. It is a good deal but part of payment for the transmission wasn’t covered under the deductible and I had to pay out of pocket.

2 months ago

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Verified Customer

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Don Longmont, CO

Good service that is fair and no large out of pocket expenses though they could be more clear from the beginning what my account it about.

1 year ago

Reply from Omega Auto Care

Thank you for sharing your experience! We appreciate your business

Jul. 28th, 2021

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Ronald Saint Louis, MO

I chose them because the prices were great. I used them for an oil change and they took care of me and great in great fashion

1 year ago

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Darlene Gretna, VA

It is the price range I can afford. They have answered all my questions and helped me with whatever I’ve called about.

1 year ago

Reply from Omega Auto Care

I am happy to hear we were able to answer all of your questions Darlene!

Jul. 28th, 2021

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Blanca Valdez McAllen, TX

Used it once and was very satisfied with their service. I didn‚Äôt have any problems with the payment of my repairs.

1 year ago

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Jose Jacksonville, FL

When I want to use my warranty, everything works out just fine and the bill gets paid. The benefits are great in the plan I got.

1 year ago

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John Columbus, OH

I chose Omega Auto Care because my car was getting older and I felt like I should make the investment to have a good warranty. I was originally told something was covered once, but it ended up not being covered under my plan.

1 year ago

Reply from Omega Auto Care

John, We are sorry to hear there has been some confusion in regard to your coverage. We would love to hear more about it. Please send us an email at [email protected] with details about your claim, and we can have a closer look at it. -Omega Auto Care

Mar. 29th, 2021

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James Edgewater, FL

It was no problem getting my oil changed. The dealership contacted omega and they said yes and they paid it in a timely manner. I am really impressed.

1 year ago

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Jeremy

I went with Omega because they include maintenance in their warranty. One time I got my battery replaced and they reimbursed me. It was a very easy process. They are harder to contact, and it is an expensive service.

1 year ago

Reply from Omega Auto Care

We were one of the first in our industry to give maintenance benefits, and have had a great response. We are happy to provide you with some extra perks for the first year

Jul. 28th, 2021

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Kevin

I had a window motor blow out and it was all fixed within a week. The dealer ordered the part and Omega Auto Care covered the bill.

1 year ago

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Karen

I went with Omega Auto Care because they offered a good price. I've loved using the free oil change, and haven't had any issues so far.

1 year ago

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Christa Alexandria, VA

They have a lot of deals and discount packages for students, which is very nice. Everything they said to me, they have followed through.

1 year ago

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Marcea Englewood, CO

They work with you. They make sure that they follow up with me after any incident or with any claims I have. I like their benefits.

1 year ago

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Isaac Copperas Cove, TX

Alright, premium coverage expected everything to be covered. Even informed that it was (even when I asked about the one clutch) Eventually did have that very breakdown. As well as not being reimbursed for the roadside assistance that I had to pay out of pocket. Even with that being covered under my policy

1 year ago

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Mark Goldsboro, NC

Everybody is very kind and professional. I got a new battery that was over the hundred dollar allowance and they got me my check in a timely manner.

1 year ago

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Wendy Rice, TX

Every time I call, I am never on hold for long and they answer my questions. It’s a great company that I would recommend to anybody.

1 year ago

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Noelle

Always customer friendly, knowledgeable. Made me feel comfortable with their service. Every time I've used Omega, I've been satisfied.

1 year ago

Reply from Omega Auto Care

Thank you for the 5-star review!

Sep. 4th, 2020

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Dawn Chicago, IL

So far, it's been doing fine for me. I had some work done on my car and they called the dealership and gave me a rental car.

2 years ago

Reply from Omega Auto Care

We are glad to hear you had a good experience. Thank you for sharing

Sep. 3rd, 2020

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Daniel Orlando, FL

Convenient rate and they cover and pay out fairly promptly. When you call you do have to defend your claims and have an understanding of what is covered and what is not.

2 years ago

Reply from Omega Auto Care

Daniel, It sounds like you are referring to the repair facility having to show "cause of failure". This is actually done for the benefit of both of us. We need to make sure that we are replacing the correct part so that you don't end up back at the shop in a few days with the same issue because the wrong part was replaced. I hope this clarifies things a bit. Thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

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Kyle

Everything I've needed, they've taken care of. I needed to get my alert changed and brake pads taken care of and they paid for it.

2 years ago

Reply from Omega Auto Care

Thanks for the feedback!

Sep. 3rd, 2020

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Nikelson

They've been really helpful and very professional. I use it for change stuff and I havne't had any issues at all. It's a reliable service.

2 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

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Amarylis Gibsonton, FL

They made me a good offer for a warranty. They were very friendly and informative. I paid my deductible and they took care of the rest.

2 years ago

Reply from Omega Auto Care

Thanks for the 5-star rating!

May. 13th, 2020

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Kyle L Anderson

You guys suck, You all took my money and could not repair anything that was wrong with my vehicle $200 a month for nothing. I feel like I was raped I'm a rape victim. I would never ever recommend this company to another person. And you don't even register on the star scale. That's that that's why I am not putting a star on the second question. You don't register plus you didn't even pay me back my oil change money from when I have my oil change in a timely manner told me a lie saying checks don't come out until later this year of some bull crap. You all are a sham..

2 years ago

Reply from Omega Auto Care

Good Morning, This is so absolutely ridiculous that I shouldn't even dignify it with a response, but since this is a public forum, I have to, and cannot allow the public to believe that any of this is true. I have personally spoken to you, and not only were you rude and condescending, but you were also completely irrational. Everyone was wrong but you, including YOUR mechanic, that YOU chose. You disagreed about FACTS, which isn't something you can even do. A fact is a fact. Although I personally disagreed with the decision, our claims manager did in fact make a judgement call and promised you a FULL refund. Online reviews are great, but it is quite unfortunate when consumers like you write blatant lies like this. I realize that this response is a little unorthodox, and probably not the most professional, but you didn't leave us much choice. We are always open to being transparent, fair, and compliant, but it is incredibly unfortunate when someone like you takes advantage of the system and is allowed to file a completely erroneous complaint such as this, and permanently harm our reputation. You did NOT have a failure to a covered part. There was simply a burned out light bulb on a knob. Sincerely, Omega Auto Care

Mar. 9th, 2020

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Richard Wade Columbia, SC

I was charged 148.00 a month. When it was time to repair my car transmission i received the worst treatment that i had never seen. The take charge communication from the company was flat . I have mobile driving job. It took forever to finalize the contract. I stll had to go to work. When the intial service was rendered i was told it was less than a eight hour job. they would not grant me a payment coverage for a rental car. I had to have acar for 21/2 weeks

2 years ago

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Paul West Palm Beach, FL

The people that answer the phones are very polite and they listen to what you have to say. You don't have to wait long to get a response and to get approved.

2 years ago

Reply from Omega Auto Care

Thank you for the great rating Paul.

Feb. 14th, 2020