Name: Omega Auto Care
Rating: 4.1

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Verified Customer

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Amber

I had my window that wouldn't go up or down, they replaced that. And then it was the air conditioning, they fixed that. Your service is great. It's worth it for your penny.

2 years ago

Reply from Omega Auto Care

Thank you for sharing your experience!

Sep. 3rd, 2020

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Steven

I had some initial difficulties with payment. You didn't tell me how to pay.That probably could have been done a little more professionally. I think the service is fine once I got past the initial billing question.

2 years ago

Reply from Omega Auto Care

Thank you for sharing!

Sep. 3rd, 2020

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Chelsea Pleasant Grove, UT

WORST Company I have ever delt with in my entire life! Will never be going back and will never recommend. I had extended warranty on my vehicle and had it totaled and cancelled and requested refund did not even use half of the over 3,000 paid to them in full. It has been over 14 weeks with no pro rate refund and a a manager will not speak to me and says they are working on it and it has been sent out at 10 weeks. Am always hearing a different story from anyone i speak too. Says it is due to the post office. Nothing I have received has been more than a week late that’s from insurance, bills, online orders, anything. Was the worst go with another company that has you best interest would give 0 stars if I could. Do not deal with the pain and time this company has given me. ABSOLUTELY TERRIBLE AND REGRET EVERY PENNY SPENT ON THIS!

3 years ago Edited January 3, 2022

Reply from Omega Auto Care

Thank you for the feedback

May. 13th, 2020

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Vicky'

They assist me with all my needs and they are nice and it is not hard to handle. My tires were bad and I called them and they took care of the maximum amount they could and I just paid the difference.

3 years ago

Reply from Omega Auto Care

Thank you for sharing your experience!

Mar. 9th, 2020

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Edward

The best price for a warranty and superior customer service. They're good people and have been just wonderful. I am really satisfied and I would recommend it to other people.

3 years ago

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Lynnetta Stockbridge, GA

When I go for service, there is no hassle or struggle whatsoever. I had to get a new battery and I took it to autozone and then scanned the receipt and they said they would reimburse me, it wasn't a problem at all.

3 years ago

Reply from Omega Auto Care

We are always working to make sure our processes are as hassle free as possible, so thank you for sharing the great feedback.

Feb. 14th, 2020

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anonymous Chicago, IL

I used it for maintenance one time and I didn't have any problems. They paid for it right away. They have been very efficient and very pleasant to deal with.

3 years ago

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William Dodge City, KS

I used it to repair something. It went good. They paid for everything they were supposed to. They are not always there when I need them but they are good at getting back to me.'

3 years ago

Reply from Omega Auto Care

Thank you for the feedback William. We are open M-F 7-7 cst for claims, and 8-5:30 cst for customer service. Claim sis also open Saturday 7:30am-1pm cst. If we are busy, you can always request a callback through our automatic system, and one of our representatives will call you back within 10 minutes. I hope this helps, and thank you for choosing Omega Auto Care.

Feb. 14th, 2020

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O Brooklyn, NY

They solve the problem. I had some difficulties with my car engine. I took it to the dealership and they contacted Omega and Omega took care of everything.

3 years ago

Reply from Omega Auto Care

We like being problem solvers. Thank you for sharing!

Jan. 3rd, 2020

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John Dallas, TX

I like the service that they do and I can afford it. I used the warranty after they told me that they could pay for my oil change. That's what I like about it.

3 years ago

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John Garnerville, NY

It looked like a pretty good deal because of the options available. I get cash back towards oil changes. It would be better if there was like an app instead of having to send receipts off.

3 years ago

Reply from Omega Auto Care

Thank you for the feedback. Since the maintenance program is fairly new, we are continuously working on ways to improve our processes and make it easier to submit your reimbursement requests. To avoid it all together you can call us at the time of service, and we can pay directly to the shop instead. If you have any questions, please don't hesitate to reach out to our office. Sincerely, Omega Auto Care

Nov. 11th, 2019

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Vanessa Savannah, GA

They do what they say they are going to do and they don't hide anything from me. They tell me if they can do it or if they can't do it and I love that.

3 years ago

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Gail Rochester, NY

Every time I have any problems, they've come through and they've sent money. They also pay for medium parts, not just cheap parts so I was very happy with that.

3 years ago

Reply from Omega Auto Care

Thank you fro choosing Omega Auto Care!

Oct. 29th, 2019

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Gulam Douglasville, GA

My car was making some noise and I got it checked with my mechanic and the bill cycle wouldn't be linked up and it gave me a really hard time getting all those things but I'm glad they were able to take care of it. Time processing was a long time but I'm glad they were able to take care of it.

3 years ago

Reply from Omega Auto Care

I'm sorry that the process felt lengthy for you. Hopefully it'll be much faster next time. Thank you for choosing Omega Auto Care!

Oct. 29th, 2019

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Jerry Levering, MI

I had to have my air conditioning fixed to a shop and they fixed it and I guess they paid for her now. Things might be higher if it wasn't so expensive for it and outrageously priced for a warranty.

3 years ago

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T Easley Universal City, TX

I have not had any immediate problems with Omega. Overall the service has been great. About two months ago I did receive very poor service from a manager at Omega where it was a misunderstanding of a specific part on my vehicle being covered. I was very upset and proceeded to cancel service. I contacted the entity who signed me up and spoke with a manager there who did everything possible to keep me as a customer. He went over and beyond for me. Assuring my issue would be addressed. That manager saved a customer and I have not encountered any issues since.

3 years ago

Reply from Omega Auto Care

Taishia, Thank you for sharing such a detailed review. We appreciate all feedback, and we truly appreciate it. I am sorry to hear you had an issue with someone in the past, and I will look into it and see what happened on our end. However, I'm happy to hear that you had someone go above and beyond for you and reassure you of the convener. We trust that the road ahead will be smooth and that you will not run into any additional issues. We appreciate you staying on-board. Safe travels! Sincerely, Omega Auto Care

Aug. 16th, 2019

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Connie Dayton, OH

They always explain things to me so that I can understand and are always very helpful.

5 months ago

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Jakell Petersburg, VA

I had to use my warranty for oil change and everything went smooth according to the plan

5 months ago

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Robert Stem, NC

8 months ago

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Mary

We got our breaks done and changed for free and we just had to pay for the labor. It was nice to have more coverage.

8 months ago

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Verified Customer

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Latashra Greenville, SC

I was able to get to customer service and they processed my claims and so forth in a timely manner.

8 months ago

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Verified Customer

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Franklin Upper Marlboro, MD

Just recently I had to do some work for my car and it took a little while to get it done because the technical service comes from the manufacturer to fix something.

9 months ago

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Luther Homosassa, FL

They're responsive and they care. My Cadillac computer wasn't working correctly but they replaced it.

9 months ago

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Ratliff The Colony, TX

Everytime I take my truck to the shop most of it is not covered anyway, but what they do cover gets fixed. I recently renewed.

9 months ago

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Verified Customer

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Kendoff Boston, MA

They really here to help I like omega a lot when you call tell them about what's going on with your car they got it

9 months ago

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Denise Chicago, IL

I think is worth it. Nice, courteous, and they are taking care of people. So far I haven't had any problems.

10 months ago

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Howard Orlando, FL

I liked the convenience of dealing with their great customer support. They covered the oil change they said they would.

10 months ago

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Verified Customer

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Kenneth

I think it is excellent. I find them to have a good reputation. I have used it for my breaks and for a battery.

11 months ago

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Steve Marne, MI

When I picked up my Ford expedition, the heater wouldn't work. It was low on antifreeze. The check engine light was on, O'Reilly auto parts reset the computer because it showed a bad spark plug a number one cylinder. I haven't checked out the rest of the stuff yet.

1 year ago

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Debra w Edwards Tulsa, OK

Because I've had no problem I got went fast for oil change they located right away I'm heading no problem good looking out

1 year ago

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Janet Comer Akron, OH

Great prices to protect my vehicle the best customer service around and very friendly. I would highly recommend to any vehicle owner

1 year ago

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Michael North Babylon, NY

The people are very nice and polite but I am unhappy with them because I sent in a receipt for an oil change a month ago and I haven't heard anything from them.

1 year ago

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Jeannette Bradenton, FL

So far so good the time I had to deal with them. I had to get an oil change and to make sure the car was in good working condition.

1 year ago

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Tracy Botruff Mount Pleasant, SC

It took over 2 1/2 months to pay a claim. My claim was delayed for many issues...lost pictures of bad tire, sent check to wrong address, etc. Many vendors did not want to work with Omega due to delays in being paid

1 year ago

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Vicki J Freeburn Little Rock, AR

The policy has covered, at least partially, the repairs I have made to date. I appreciate that routine auto care services are also covered under the policy.

1 year ago

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Shondrick Griffin, GA

Everybody I’ve talked to has been very helpful. Even when there is a problem, they find a way to help fix it and reimburse me for everything.

1 year ago

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Teresa Gwynn Oak, MD

They cannot provide the service they said they could provide for the customer. If they did what they supposed to do I would rate them higher but they don’t. They told me they could no longer do it at the Honda service because it takes too long for them to get paid by Omega. I spoke to customer service about the situation and they gave me different once to call. I ended up paying and it took a month to get paid back.

1 year ago

Reply from Omega Auto Care

Teresa, The payment is provided within about 15 minutes from the time we receive the invoice. We work with dealerships nationwide, including Honda. Your dealerships unwillingness to work with us is out of our control, and should not be a negative reflection on Omega. If you need further assistance, please don't hesitate to reach out to our customer service at 877-850-0443 and choose option 2

Nov. 29th, 2021

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Kevin Essex, MD

I'm still basically paying out of pocket for everything. I needed to use my warranty for the brakes that was supposed to cover but that was not the case. They give misleading information.

1 year ago

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Gale Laredo, TX

They're great. I got to get service I like. They're great, the problem is on my GMC not following some procedures you know, but Omega was great. They are positive.

1 year ago

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Myra Patrick Broken Arrow, OK

Have problems with my car overheating took it to the dealer they had no problems with Omega fulfilling the warranty to fix the problem.

1 year ago

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Sonja Yolanda Ross Stoughton, MA

Wonderful Customer service and very respectable and much knowledge in all areas that I needed information in regards to.

1 year ago

Reply from Omega Auto Care

Thank you for the 5-Star rating

Oct. 12th, 2021

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Don Longmont, CO

Good service that is fair and no large out of pocket expenses though they could be more clear from the beginning what my account it about.

1 year ago

Reply from Omega Auto Care

Thank you for sharing your experience! We appreciate your business

Jul. 28th, 2021

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Ronald Saint Louis, MO

I chose them because the prices were great. I used them for an oil change and they took care of me and great in great fashion

1 year ago

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Darlene Gretna, VA

It is the price range I can afford. They have answered all my questions and helped me with whatever I’ve called about.

1 year ago

Reply from Omega Auto Care

I am happy to hear we were able to answer all of your questions Darlene!

Jul. 28th, 2021

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Blanca Valdez McAllen, TX

Used it once and was very satisfied with their service. I didn‚Äôt have any problems with the payment of my repairs.

2 years ago

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Jose Jacksonville, FL

When I want to use my warranty, everything works out just fine and the bill gets paid. The benefits are great in the plan I got.

2 years ago

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John Columbus, OH

I chose Omega Auto Care because my car was getting older and I felt like I should make the investment to have a good warranty. I was originally told something was covered once, but it ended up not being covered under my plan.

2 years ago

Reply from Omega Auto Care

John, We are sorry to hear there has been some confusion in regard to your coverage. We would love to hear more about it. Please send us an email at [email protected] with details about your claim, and we can have a closer look at it. -Omega Auto Care

Mar. 29th, 2021

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James Edgewater, FL

It was no problem getting my oil changed. The dealership contacted omega and they said yes and they paid it in a timely manner. I am really impressed.

2 years ago

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Jeremy

I went with Omega because they include maintenance in their warranty. One time I got my battery replaced and they reimbursed me. It was a very easy process. They are harder to contact, and it is an expensive service.

2 years ago

Reply from Omega Auto Care

We were one of the first in our industry to give maintenance benefits, and have had a great response. We are happy to provide you with some extra perks for the first year

Jul. 28th, 2021

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Kevin

I had a window motor blow out and it was all fixed within a week. The dealer ordered the part and Omega Auto Care covered the bill.

2 years ago