Omega Auto Care
check_circle VerifiedOmega Auto Care is a car warranty provider. Their goal is to "take the stress out of auto repairs and surprise maintenance." Becuase of the high price of mechanical car repairs, Omega aims to provide quality car protection. The vehicle service contract that it provides, cover the repair bill based on the coverage that you select when choosing your plan.
Customer Review: Robert
"Each time I have needed them they have been there. It takes very little effort. The dealership contacts them in a timely manner and expedites the repairs on my vehicle. When I've had an issue they've been very responsive to my needs."
View Omega Auto Care Customer Reviews
Omega Auto Care provides car warranty plans which are different from a factory warranty because they can be purchased outside of the automotive company that the car was purchased from. Omega Auto Care strives to offer quality customer service and simple car warranty auto repair claims. Omega Auto Care also offers a maintenance benefit package that is complementary during the first year. This repair offer makes Omega Auto Care stand out from other car warranty companies.
Omega Auto Care refunds the posted labor rates at repair facilities instead of refunding the national average, which can be lower than posted labor rates. This reimbursement method benefits Omega Auto Care clients by ensuring that they do not have to worry about paying the difference between the national average and the listed rates. Omega Auto Care is also a member of the Vehicle Protection Association.
The Good
- Offers a Variety of Warranty Plans
- Available in 46 States
- Customer Service
- Additional Maintenance Coverage
Offers a Variety of Plans
Omega Auto Care offers vehicle owners three different warranty coverage protection plans.
- New Exclusionary
- Used Stated Coverage
- Powertrain Protection
The New Exclusionary plan is a vehicle warranty for models that are no older than seven years and have less than 100,000 odometer miles when the customer purchases the contract. This plan offers the most coverage out of all the vehicle service contracts offered by Omega Auto Care. It offers comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.
The Used Stated Coverage Plans is for vehicles that are no older than 10 years old and have less than 150,000 odometer miles. This plan offers slightly less coverage than the New Exclusionary plan but offers nearly comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.
The Powertrain Protection Plan is for car models that are less than 15 years old and have less than 250,000 odometer miles. The Powertrain coverage options have three different options; Powertrain Enhanced, Powertrain Plus, and Powertrain. Powertrain has the least amount of coverage, then Powertrain Plus, followed by Powertrain Enhanced. The Powertrain plans offer coverage on many components of the engine, transmission, transfer case, drive axle, and more. However, they have limitations when it comes to the A/C, steering, brakes, the suspension, and other areas of the car.
Each contract with Omega Auto Care includes 24-hour roadside assistance, which includes the following benefits:
- towing
- jump starts
- partial reimbursement for flat tire repairs
- vehicle fluid delivery
- lockout services
- flat tire repair payment help
- rental car reimbursement
- trip interruption assistance
The cost for each of these plans varies, but the extended auto warranty prices at Omega Auto Care start at $59.99.
Available in 46 States
Omega Auto Care is available in 46 states in the United States including Washington, D.C. The states where Omega Auto Care is not offered are Minnesota, California, Rhode Island, and Washington. Omega Auto Care’s wide range of coverage makes it possible for more cars to be covered.
Customer Service
Overall, according to the reviews found on Best Company, the customer satisfaction for Omega Auto Care customers is high. Many of the verified Omega Auto Care reviews mention Omega Auto Care’s customer service and claim filing system as a strong point. Customers report that its customer service is friendly, knowledgeable, and quick when it comes to their questions and car repairs.
Whenever customers experience a problem with their vehicles, Omega Auto Care advises that they immediately pull over and call the roadside assistance provider included in their warranty. The tow company will tow the customer's vehicle to a nearby repair facility. When it comes to filing a claim, the customer first needs to call Omega Auto Care to begin the claim process. From there, Omega Auto Care will make sure that the customer's car is diagnosed to determine where the car failure is occurring.
The customer can utilize the rental car option if the maintenance repair is approved. Omega Auto Care keeps the claim system as simple as possible by picking the customer up, towing the vehicle to the repair shop, providing a rental car, and paying the maintenance bill for the repair services. Omega Auto Care strives to make it easy to take advantage of its vehicle protection coverage.
Additional Maintenance Coverage
Omega Auto Care is one of the only providers that offer a free maintenance benefit package with their plans. The maintenance benefits include oil changes, a battery change, a brake pad replacement, cooling system maintenance and lube, and safety inspections. This maintenance package can be valued at ip to $500.
The Bad
- No Coverage for Exotic Vehicles
- Limited Coverage Plans
No Coverage for Exotic Vehicles
While Omega Auto Care covers most vehicle makes and models, it does not offer coverage for luxury brands such as Lamborghini, Bentley, Ferrari, Rolls-Royce, etc.
Limited Coverage Plans
While Omega Auto Care offers three different extended warranty plans, there are other vehicle warranty companies that offer more warranty options. Furthermore, if a car is older than 15 years or has more miles than 250,000 odometer miles, there are no car warranty plans available through Omega Auto Care.
The Bottom Line
Choosing the right service contract for you from a trustworthy warranty company is important. Omega Auto Care offers its clients plenty of coverage options to choose from to ensure they can get the amount of coverage right for them. Omega Auto Care is available almost everywhere in the United States, making it accessible for most people.
Omega Auto Care offers quality customer assistance to answer your questions quickly and process your claims in a timely manner. If Omega Auto Care interests you, call an Omega Auto Care representative to ensure the company offers coverage in your area and for your vehicle.
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User Reviews
Star Rating
182 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Matt
I've never had an issue getting through. There's never long hold times. They are always happy and helpful. So far I've only used the road side assistance and they came and helped me change a tire and reimbursed me $100 for the flat tire. With Omega Auto Care you get exactly what you pay for.
Verified Customer
Jane
Great customer service. My air conditioning pipe was loose and leaking water into my car and they covered it.'
Reply from Omega Auto Care
Feb 13, 2020
Jane, I'm happy t hear we were able to get your AC fixed and prevent additional water damage to your vehicle. Thank you for choosing Omega Auto Care
Verified Customer
Brandon
Quality feedback and good people to talk to. Super good customer service and all around just a good company.
Reply from Omega Auto Care
Feb 13, 2020
Thank you for the kind words Brandon. We definitely put an emphasis on great customer service, and find that it's one of the most important parts of a company. It's always great to hear when our efforts show thorough.
Verified Customer
Erik
Worst company ever!! Tried to cancel my policy and I got the run around and called stupid.
Verified Customer
Jesue , Naomi Torres
It has been very Good ,Help when it was needed
Reply from Omega Auto Care
Feb 13, 2020
Thank you for sharing!
Verified Customer
O
They solve the problem. I had some difficulties with my car engine. I took it to the dealership and they contacted Omega and Omega took care of everything.
Reply from Omega Auto Care
Jan 03, 2020
We like being problem solvers. Thank you for sharing!
Verified Customer
Bonnie
This warranty was in my budget. Omega has always been polity and ready to help me when I call. I just recently needed to use my warranty because smoke was coming out of my car and it was smelling like coolant. I took it to the Buick body shop and they were going to check it over when I found out that my turbo was leaking nad I neded a new heat gasket. Omega fixed it within days.
Verified Customer
Shaquiras
Customer service is great. I call them anytime I need something done. I needed to use my warranty in October when my transmission when out and my experience wasn't great. They took a long time to get my transmission and everything done. As far as my policy, they said I would get a rental car when my car needed service, but it was inaccurate because they expect it to come out of your pocket. They don't stipulate that when you sign up for their service. They can do better with communication and stipulation. And they can also do better as far as understanding that some customers have more of a difficult time making sure that payment is paid within 30 days before they close the account out. I think it should be 60 days. They should allow you a little more time.
Verified Customer
Christopher
It's affordable. And they company is reachable when I need to talk to them and willing to explain anything that needs more understanding. So far they've been dependable and knowledgable.
Reply from Omega Auto Care
Jan 03, 2020
We understand that our policies sometime require a bit of clarification as it is a lot of new information, and we are more than happy to go through things with you. Thank you for choosing Omega Auto Care!
Verified Customer
John
I like the service that they do and I can afford it. I used the warranty after they told me that they could pay for my oil change. That's what I like about it.
Verified Customer
Larry
With Omega, All I do is just take it in the shop and let them take care of it and they called extended warranty for me because I have to do is just pay your deductible a hundred dollar deductible.. I still have a little problem - I want to know why date they can't fix my radio because it's hooked in with electronics all up system.
Reply from Omega Auto Care
Jan 03, 2020
Larry, Thank you for sharing your experience. Please reach out to our office for clarification in regard to your repair. -Omega Auto Care 877-850-0443
Verified Customer
Anonymous
This is a great company. They offer a month to month contract to cover your vehicle so if you sell or have an accident in the car you are not obligated to continue to pay. It has been an awesome experience for me!
Reply from Omega Auto Care
Jan 03, 2020
Thank you for choosing Omega Auto Care!
Verified Customer
Brandy Smith
So far it has been okay, we have only used it for oil changes and one tire rotation at this point
Reply from Omega Auto Care
Jan 03, 2020
Thank you for choosing Omega Auto Care!
Verified Customer
Lylla Garraway
Weekends you can forget about getting assistance over the phone with a new claim
Reply from Omega Auto Care
Nov 21, 2019
Lylla, Our claims department is open from 7:30am-1pm cst on Saturdays. I am sorry to hear that you had a hard time getting through, but we do have people available to help you.
Verified Customer
Cyndi
Very helpful had issues with my heater core
Reply from Omega Auto Care
Jan 03, 2020
Thank you for sharing!
Verified Customer
Shannon Sanders
We've had good experience with this company, the only thing I didn't understand is why they didn't cover my backup camera cuz it's on the tailgate and it wasn't an add-on it was part of the truck when I bought it. Besides that I would get it again and recommend it to my family and friends.
Verified Customer
Amanda
The process of getting vehicle fixed is to long
Reply from Omega Auto Care
Nov 11, 2019
Amanda, I am sorry to hear that you felt the process was too long. If you ever have that issue in the future, please reach out to our office so that we can assist in expediting things for you. Regards, Omega Auto Care 877-850-0443
Verified Customer
Michael Schultz
I was given 1 yr wearables with my warranty. So far they forfilled the oil change wearable with no problems or issues.
Reply from Omega Auto Care
Nov 11, 2019
Thank you for the great rating.
Verified Customer
Jim Barnes
Did not cover A/C condenser 'because original had not been replaced'????????
Verified Customer
Jose crespo
Not good. I had my car in the dealership for repairs and omega took for ever to even respond to the dealer. Then they wanted video and photos when they have to send a inspector to inspect my vehicle anyways. Meanwhile am left without a car for almost 3 weeks. Not to happy with that type of service.
Verified Customer
Rachel mehanna
Very good helpful great on saving money best custoemr service
Verified Customer
John
It looked like a pretty good deal because of the options available. I get cash back towards oil changes. It would be better if there was like an app instead of having to send receipts off.
Reply from Omega Auto Care
Nov 11, 2019
Thank you for the feedback. Since the maintenance program is fairly new, we are continuously working on ways to improve our processes and make it easier to submit your reimbursement requests. To avoid it all together you can call us at the time of service, and we can pay directly to the shop instead. If you have any questions, please don't hesitate to reach out to our office. Sincerely, Omega Auto Care
Verified Customer
Rebecca
You've got a good company. I have had no problems yet, took care of everything.
Reply from Omega Auto Care
Nov 11, 2019
Thank you for the kind words about our company.
Verified Customer
Christopher
I am highly satisfied with the service though any business can be better. They were able to help me out when I needed an oil change because I didn't have any money. They genuinely care.
Verified Customer
Reagan
For the most part it was a really enjoyable experience. They handled it pretty quickly and I didn't have to pay out of pocket, I only had to do an hundred dollar deductible, which was nothing compared to the real price. It is very affordable. Customer support was always helpful and answered all my questions in detail and never made me fell like I was asking too may questions. I was very satisfied.
Verified Customer
Vanessa
They do what they say they are going to do and they don't hide anything from me. They tell me if they can do it or if they can't do it and I love that.
Verified Customer
John
It was pretty good but it took far longer than I think it should have to resolve my issue that I needed to use it for. My transmission was going bad on my car and I needed to get it fixed and I took it to the dealer because they met all the criteria for the insurance and it was weeks before I got my car back. I think it is important because with out some kind of warranty, when things come up you're unable to provide your own payments so it is good to have backup so I do think signing up was a good decision and not a waste of money.
Verified Customer
Anonymous
Omega is willing to do anything you need to be done, which is good because my car is special and needs to be taken care of properly. They did what we asked them to do. Everything has been good. If anyone wants to spend the money, I would definitely recommend it.
Reply from Omega Auto Care
Nov 11, 2019
We are glad to hear that we are taking care of your vehicle the way you want, and we appreciate the recommendation.
Verified Customer
Noel
Omega works good for me. I like it so far.
Reply from Omega Auto Care
Oct 29, 2019
THANK YOU FOR CHOOSING OMEGA AUTO CARE!
Verified Customer
Homer
It's easy to use and very trustworthy. It's been great.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for the 5-star rating! We appreciate it, and we appreciate your business.
Verified Customer
Martha
Any time I call, they send it to me. It is a better rate and better quality than other programs I looked into.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for choosing Omega Auto Care!
Verified Customer
Ivan
I needed to use it for a battery and it worked out as planned. All my questions were answered.
Reply from Omega Auto Care
Oct 29, 2019
Ivan, I'm glad you got to use our maintenance agreement and that it was easy for you to do. Thank you for choosing Omega Auto Care!
Verified Customer
Lindsey
Customer support answers my questions and they tell me exactly what I want. They have a great service and a great deal.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for the 5-star rating!
Verified Customer
Gail
Every time I have any problems, they've come through and they've sent money. They also pay for medium parts, not just cheap parts so I was very happy with that.
Reply from Omega Auto Care
Oct 29, 2019
Thank you fro choosing Omega Auto Care!
Verified Customer
Mark
They're good at assisting. I would recommend it to anyone because it is portable and efficient.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for the 5-star rating!
Verified Customer
Charles
Everything I do, there is always a delay. It is a convenient service but it took two week for my vehicle to get fixed where I was paying for a rental car.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for choosing Omega Auto Care!
Verified Customer
Ramona
I choose Omega Auto Care for the price. For the price, it is a really good program. They're really prompt and on top of everything. They answer the phones whenever I call. Everything I've used it for has been taken care of immediately.
Verified Customer
Venora
When I broke down, they were very good with their customer service and got someone out promptly. When I left my key in the car and it drained the battery, I called and within twenty minutes somebody was there to give me a jump start and I was on my way home. The employees that came out were very nice, respectful, and courteous.
Reply from Omega Auto Care
Oct 29, 2019
We are happy to hear you had a great experience with company and that roadside assistance was able to come out so fast. Safe travels!
Verified Customer
Edward
It give me peace of mind for the repair on my truck. Anytime I call them, they answer all my questions thoroughly and completely.
Verified Customer
Trina
I'm just not thrilled. I've been paying a hundred an thirty dollars a month do almost two years now and all I've needed was a hundred dollars. I get different information from different people when I call customer service.
Reply from Omega Auto Care
Nov 11, 2019
Thank you for being part of the Omega Auto Care family!
Verified Customer
Muriel
I would say they are a good company. When I talked to them, I was able to get my questions answered so I didn't have any problems. I have used my warranty on maintenance and they said to send in my receipt and that they would take care of it. I need to call them and double check but I don't think I have received anything from them as of yet.
Reply from Omega Auto Care
Nov 11, 2019
Thank you for choosing Omega Auto Care!
Verified Customer
Jennifer
Very friendly on the phone and they quickly helped me use my warranty when I needed it.
Reply from Omega Auto Care
Oct 29, 2019
Thank you for the 5-star rating!
Verified Customer
Cecelia Lee
Very good and right on time. Thank you Omega Auto care.
Reply from Omega Auto Care
Oct 29, 2019
You're welcome Cecelia! That's what we are here for.
David
GREAT COVERAGE! No worries with Omega. All questions answered thoroughly and even helped clear things up that some got confused. Definitely here to help you out!
Reply from Omega Auto Care
Oct 29, 2019
I'm happy to hear that we were able to clear things up for you, and if you ever have more questions, please don't hesitate to call us again!
Verified Customer
Tom Dalton
Great service for my dodge van sliding doors
Reply from Omega Auto Care
Oct 25, 2019
Tom, Thank you for sharing your experience!
Verified Customer
Cari
Expensive, but they took care of my car when it was needed
Reply from Omega Auto Care
Oct 29, 2019
Thank you for choosing Omega Auto Care!
Verified Customer
Mark Curry
Great Customer service was easy to deal with
Reply from Omega Auto Care
Oct 25, 2019
Thank you for the kind words about our team. We appreciate your business!
Verified Customer
Ralph
Excellent customer service. Never had an issue. Repairs have been paid without a problem
Reply from Omega Auto Care
Oct 14, 2019
Thank you for sharing your experience and for giving such a great review. We appreciate your business. -Omega Auto Care
Verified Customer
Gulam
My car was making some noise and I got it checked with my mechanic and the bill cycle wouldn't be linked up and it gave me a really hard time getting all those things but I'm glad they were able to take care of it. Time processing was a long time but I'm glad they were able to take care of it.
Reply from Omega Auto Care
Oct 29, 2019
I'm sorry that the process felt lengthy for you. Hopefully it'll be much faster next time. Thank you for choosing Omega Auto Care!
Verified Customer
Leah
It helps expeditiously with any vehicle concerns. They have great customer service and they were very attentive to my needs.
Reply from Omega Auto Care
Oct 10, 2019
Leah, Thank you for the great vote of confidence and the great review.