Omega Auto Care

It is confusing and takes a lot to get information from customer support.

Reply from Omega Auto Care

Jul 08, 2020

Lisa, You have been a customer of ours for 2 years, and have had 6 claims totaling $9,677.06 during that time. You've used rental reimbursements, made payments over the phone, and been through our claims process on multiple occasions, so I am beyond confused about not just the 1-star rating, but that you state that it's hard to get information. I can only hope that you confused us with another company when you left this review since it has paid you 3x the contract price in just the first two years. Please don't hesitate to reach out if you have questions, as our staff are all here ready to answer any questions you may have. Regards, Omega Auto Care 877-850-0443

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Omega Auto Care is very good and responsible. When I needed their service, they were right there, satisfaction guaranteed. The customer service representative Shannon, I believe, is very attentive and right on time. I just love the service. I would recommend it to anyone because Omega is the best.

Reply from Omega Auto Care

Sep 03, 2020

Frank, Thank you for such a kind and detailed review. You have been with us for quote a while, and with $8,800 in paid claims, you're a great example of how well our policies work for people. We hope you continue to be a a part of the Omega Auto Care family for years to come.

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I am so happy to be with them. It is really good for me, I've been in two times.

Reply from Omega Auto Care

Sep 03, 2020

Thank you for being a valued member since 2018! We appreciate your business

Convenient rate and they cover and pay out fairly promptly. When you call you do have to defend your claims and have an understanding of what is covered and what is not.

Reply from Omega Auto Care

Sep 03, 2020

Daniel, It sounds like you are referring to the repair facility having to show "cause of failure". This is actually done for the benefit of both of us. We need to make sure that we are replacing the correct part so that you don't end up back at the shop in a few days with the same issue because the wrong part was replaced. I hope this clarifies things a bit. Thank you for choosing Omega Auto Care!

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They're very trustworthy. They product they offer and the services they cover is what we needed them to cover. It is always a straightforward process with the couple of issues we've had arise. It was a little confusing the first time, but the representative walked me through it.

Recently I had to use omega on the mount field belt cover thing. It was a necessary and expensive repair and I am thankful I have this extended warranty to help pay for it. They are efficient answering the phone and my questions and they are reliable when I need help. Thank goodness I can send in receipts and get reimbursed on larger expenses though I have difficulty getting reimbursed on routine maintenance.

My AC went out and my water pump went out and the contacted people and it was taken care of within a week and a half. They did a good job. I am very satisfied, it is worth every penny.

Reply from Omega Auto Care

Sep 03, 2020

Thank you for choosing Omega Auto Care!

I've used the warranty multiple times to get multiple things done and I've only paid a hundred dollars. They respond fast to claim so it seems like it is the best option out there.

Reply from Omega Auto Care

Sep 03, 2020

Thank you for choosing to be part of the Omega Auto Care family

So far, it's been doing fine for me. I had some work done on my car and they called the dealership and gave me a rental car.

Reply from Omega Auto Care

Sep 03, 2020

We are glad to hear you had a good experience. Thank you for sharing

Everything I've needed, they've taken care of. I needed to get my alert changed and brake pads taken care of and they paid for it.

Reply from Omega Auto Care

Sep 03, 2020

Thanks for the feedback!

Anytime that I've needed to use my warranty, I haven't had any issues going through. They definitely go out of their way to make sure you're comfortable.

Reply from Omega Auto Care

Sep 03, 2020

Thank you for the 5-star rating!

They've been really helpful and very professional. I use it for change stuff and I havne't had any issues at all. It's a reliable service.

Reply from Omega Auto Care

Sep 03, 2020

Thank you for choosing Omega Auto Care!

It's a reasonable price and they were very helpful.

I had my window that wouldn't go up or down, they replaced that. And then it was the air conditioning, they fixed that. Your service is great. It's worth it for your penny.

Reply from Omega Auto Care

Sep 03, 2020

Thank you for sharing your experience!

I had some initial difficulties with payment. You didn't tell me how to pay.That probably could have been done a little more professionally. I think the service is fine once I got past the initial billing question.

Reply from Omega Auto Care

Sep 03, 2020

Thank you for sharing!

So far so good. They're always on time with any issues..

Reply from Omega Auto Care

Sep 03, 2020

Thank you for the 5 stars!

They were very professional and courteous. I took my car to get service and I paid for what I needed and when I called Omega the guy told me all they had to do was pick up the phone. He reimbursed and and he was very nice.

They've been true to their word. I like the plan they gave me as a senior citizen.

Reply from Omega Auto Care

Sep 03, 2020

We appreciate your great star rating!

I had a problem with my vehicle on November 5th and put in to get help and I did not get my car out until after Christmas. It was a miserable experience. I kept getting feedback saying that it was the insurance not coming through and they just bickered back and forth.

Reply from Omega Auto Care

May 22, 2020

Dianne, I am sorry to hear that you had a negative experience. I was able to locate your account and I did see that there were some delays, but the biggest issue was that your cylinder head was on back order. Unfortunately there wasn't anything we could do to change that since were not the ones supplying the part. The good news is that we paid $3116.45 to get your vehicle back on the road. I hope you can understand why this was. We look forward to serving you in the future. Regards, Omega Auto Care

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Excellent experience at the shop with no wait time

Reply from Omega Auto Care

Sep 03, 2020

Thank you!

The verdict is out! Due to a huge oversight on my part, i ended up purchasing two extended warrant plans. Per the advice of the Omega Auto Care company, who recommended I wait for their plan to arrive in the mail so that I could compare "apples to apples", I then made my educated decision. After comparing the plan I purchased and financed through buying my used care...and the plan from Omega Care i chose to cancel the Omega Plan. I followed the guidance of the sales representative to fill out the enclosed cancellation form and mail it to the Florida office certified. I have followed all the guidelines and advice to have my policy cancelled and my investment (payment) returned in full because it was with in the 30 day allowance. Time will tell. So far I have not heard from them but I acted in good faith, and I trust that they will stand behind their word in a timely manner so that I can clear up the charge that I made for the purchase. I will rank the experience when I have closure to the transaction. I am giving 3 stars until I receive my cancelation reenbursment settlement. Good faith agreement. I have the word "amazing" which has popped up in the corner of my comments. I am not at the point of assessing this company. I did not write "Amazing"

Time after time again Omega Auto Care never fails to exceed expectations. Excellent customer service. Always flexible & willing to help.

DO NOT BUY. They will literally find a way to not pay for anything that breaks down. I paid $3200 for coverage and throughout the life of the contract they’ve only covered about $700 for things that broke. They will find someway to say they’re not covering something that breaks. Do not gamble your money with them, they are snakes and they will turn on you. they talk a great game when they’re selling you in the moment they have your money they never cover anything.

Reply from Omega Auto Care

Sep 03, 2020

Cory, It is unfortunate that you felt as though we tried to get out of paying your claims. We did pay $1300 in claims for you, but there were two items that weren't eligible. Your contract has a list of covered items, and the two we denied weren't on that list. You were essentially asking for coverage outside of your policy. I hope this clarifies things a bit, but if not, please don't hesitate to give our office a call. Sincerely, Omega Auto Care

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Great product,can not beat the value.great company web site.

Reply from Omega Auto Care

May 22, 2020

Thank you for choosing Omega Auto Care

I chose them because they offered me a good price on an extended warranty. I've used my warranty twice this year and they settled everything. They sent an inspector to the dealer to check the items that the dealer said needed to be repaired and they approved everything within two days.

Reply from Omega Auto Care

May 22, 2020

Erna, We appreciate the kind words. With $6,237 in claims paid out in just a year, you are definitely a great example of how great these plans work, and what a lifesaver they can be. Thank you for choosing Omega Auto Care!

They've had no issue covering everything that I needed to be covered. The work well with the mechanics that I use.

Reply from Omega Auto Care

May 22, 2020

We appreciate you taking time to share your opinion, and we appreciate your business. Have a great day and stay safe!

They were right there when I needed them. I called them to tell them my car was messed up. They got right on it without hesitation. They keep in contact with me and call me when my bill is due.

Reply from Omega Auto Care

May 13, 2020

We will always be here to provide you the peace of mind you were promised when you decided to join the Omega Auto Care Family. Thank you for choosing us for your vehicle service contract needs

Each time I have needed them they have been there. It takes very little effort. The dealership contacts them in a timely manner and expedites the repairs on my vehicle. When I've had an issue they've been very responsive to my needs.

Reply from Omega Auto Care

May 22, 2020

Thank you for choosing Omega Auto Care

We had some problems with the shocks on our care. They were able to fix it for us for our $100 deposit. They were really good to me and gave excellent service. They investigated themselves to make sure that we were well taken care of and our car was serviced in an excellent manor.

Reply from Omega Auto Care

May 13, 2020

We are happy to hear your claim went smoothly, and was handled in a timely manner. We strive to always provide world class service and I am glad it showed.

I took my car to the dealer when the light came on. They said something needed to be replaced, called omega and it was taken care of. All I had to do was pick up my car when it was done.

Reply from Omega Auto Care

May 22, 2020

Thank you for choosing Omega Auto Care

I bought the policy 18 mos ago and never used it. I recently needed some work done and referenced my warranty. I was able to make a costly repair for $100. I even made mention of a problem I was having with a door lock and it covered that as well. I'm extremely satisfied with this policy.

Reply from Omega Auto Care

May 13, 2020

We are very happy to hear that you were able to have full peace of mind with the help of Omega Auto Care. Thank you for choosing us, and we appreciate your business.

Satisfactory. Couple of smooth repairs Managed successfully this far.

Reply from Omega Auto Care

May 22, 2020

Thank you for choosing Omega Auto Care

I was told by the Shop (MPG) that Omega was the easiest car protection ins they dealt with over other companies..i was glad to hear that, because I was skeptical on dealing with my car repair bill.

Reply from Omega Auto Care

May 22, 2020

Thank you for choosing Omega Auto Care

Every time we need them they come through.

Reply from Omega Auto Care

May 13, 2020

We appreciate the 5-star rating!

They have the best insurance offered for the right price. I had to use it for my fuel pump. They only cover a certain amount for a tow and then I had to pay my deductible and that was the only thing I had to pay for. Other than that I didn't have to deal with anything everything was taking care off.

Reply from Omega Auto Care

May 22, 2020

Thank you you for sharing your experience Dina!

I've had positive experiences with them. They called me and it seem like it was fair as far as prices and what they covered. Customer support seems to be good. They back up what they say and come through when they need to.

Reply from Omega Auto Care

May 13, 2020

Thank you for taking the time to write us a nice review!

They gave me a military discount. I had to go through them to get some stuff done to my automobile and they were very helpful. They were also helpful when the dealer ship called. They responded quick and got my car fixed.

Reply from Omega Auto Care

May 13, 2020

Thank you for the great feedback. I am happy to hear that we were able to get your vehicle fixed and back to you in good time. We always work feverishly to make sure that claims are completed in a timely manner, so I am glad it showed.

They made me a good offer for a warranty. They were very friendly and informative. I paid my deductible and they took care of the rest.

Reply from Omega Auto Care

May 13, 2020

Thanks for the 5-star rating!

I've used them for all kinds of stuff. They do what they say they're gonna do.

Reply from Omega Auto Care

May 13, 2020

Thank you for the 5-star rating!

I can call them and they are right there to fix anything I've needed. The customer service has been great. The only thing I wish was different is I'm in a different time zone and it tends to make things difficult when trying to make a claim or anything.

Reply from Omega Auto Care

May 13, 2020

Thank you for the feedback

Omega auto care has given my car warrantee and magnificent chance. They were always nice to me about everything i needed to ask and they did it in a short amount of time and always made sure I was alright

Reply from Omega Auto Care

May 13, 2020

We appreciate the kind words Anita. Thank you for sharing

My experience with Omega Auto Care was and has been horrible!!! after almost a year paying into a plan for coverage AND optional coverage, they wouldn't cover part of my AC/Heating for a re-seal of a part. I called ahead of time to get authorization and they approved the repair, but once the car was left at the dealership and I got a loaner, Omega denied coverage for the re-seal. I called and spoke with "Amy" and after some debate, she again approved the repair. So, again I take the car back up there, get another loaner and after 3 days, the dealership calls me saying that Omega denied coverage! I litteraly had approval just 3 days prior. Then I tried to get to get my Nav System fixed and that is the optional coverage, and again, before I took it to the dealership, I was approved by the representative....so, I take the vehicle to the dealership, get a loaner and told them to contact Omega for payment. After two days, the dealership contacts me and tells me Omega will only approve fixing the Radio, however, the radio is not brocken. So, I contact Omega and explain that its the Nav System, not the radio, and again, it's approved. So I contact the dealer and explain that just send the Nav System part number and they will approve it. 3 days later, again Omega denies coverage saying lights on the motherboard is not covered. So I speak with a manager who I point out clearly in their policy that it says ALL compenents are coverved. He then says lights that fail in those components are Wear and Tear, for which i explain that these parts are not accessible to wear and tear because you cannot wear them out or tear them, they are part of an electronic motherboard within the system.... needless to say Omega gladly takes your money, but refuses to honor its own policy.

Reply from Omega Auto Care

Mar 09, 2020

Good Morning, This is so absolutely ridiculous that I shouldn't even dignify it with a response, but since this is a public forum, I have to, and cannot allow the public to believe that any of this is true. I have personally spoken to you, and not only were you rude and condescending, but you were also completely irrational. Everyone was wrong but you, including YOUR mechanic, that YOU chose. You did NOT have a failure to a covered part. There was simply a burned out light bulb on a knob. Your claims were NEVER approved, and you did not need a reseal. You needed a part called a "valley plate", which is NOT a seal, even thought you keep insisting it is. You disagreed about FACTS, which isn't something you can even do. A fact is a fact. Although I personally disagreed with the decision, our claims manager did in fact make a judgement call and promised you a FULL refund. Online reviews are great, but it is quite unfortunate when consumers like you write blatant lies like this. I realize that this response is a little unorthodox, and probably not the most professional, but you didn't leave us much choice. We are always open to being transparent, fair, and compliant, but it is incredibly unfortunate when someone like you takes advantage of the system and is allowed to file a completely erroneous complaint such as this, and permanently harm our reputation. Sincerely, Omega Auto Care

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Excellent. Receipts were paid in a timely matter

Reply from Omega Auto Care

Mar 09, 2020

We try to get payments out as fast as possible, and I am glad you got yours in good time. Thank you for choosing Omega Auto Care!

Very helpful and engaging, I received a reimbursement in approximately 5 weeks from the time of the service to my car.

Reply from Omega Auto Care

Mar 09, 2020

5 weeks is a little longer than our normal processing time, but we were still a little behind from the holidays. We appreciate your patience and continued patronage . Than you for being part of the Omega Auto Care family.

There was bit of a learning curve for my first transaction however so far so good

Reply from Omega Auto Care

May 11, 2020

Thank you for sharing Nisha! If you need additional clarification on something moving forward, please do not hesitate to reach out to our customer service team. We have several knowledgeable reps standing by to assist you. Regard, Omega Auto Care 877-850-0443

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Love them!! Always helpful when I called with questions.

Reply from Omega Auto Care

May 13, 2020

Thank you for sharing your experience

If I could I would give them no stars but I guess I had to give them one in order to leave a comment I cancel my contract within 30 days and they still stole my down payment very fraudulent to me i will leave it in God's hand and i pray to god that there business wont prosper thanks for notheing

Great experience. Quality work, timely and efficient. Staff very friendly and courteous.

Reply from Omega Auto Care

May 11, 2020

Thank you for choosing Omega Auto Care! We appreciate your business.

You guys suck, You all took my money and could not repair anything that was wrong with my vehicle $200 a month for nothing. I feel like I was raped I'm a rape victim. I would never ever recommend this company to another person. And you don't even register on the star scale. That's that that's why I am not putting a star on the second question. You don't register plus you didn't even pay me back my oil change money from when I have my oil change in a timely manner told me a lie saying checks don't come out until later this year of some bull crap. You all are a sham..

Reply from Omega Auto Care

Mar 09, 2020

Good Morning, This is so absolutely ridiculous that I shouldn't even dignify it with a response, but since this is a public forum, I have to, and cannot allow the public to believe that any of this is true. I have personally spoken to you, and not only were you rude and condescending, but you were also completely irrational. Everyone was wrong but you, including YOUR mechanic, that YOU chose. You disagreed about FACTS, which isn't something you can even do. A fact is a fact. Although I personally disagreed with the decision, our claims manager did in fact make a judgement call and promised you a FULL refund. Online reviews are great, but it is quite unfortunate when consumers like you write blatant lies like this. I realize that this response is a little unorthodox, and probably not the most professional, but you didn't leave us much choice. We are always open to being transparent, fair, and compliant, but it is incredibly unfortunate when someone like you takes advantage of the system and is allowed to file a completely erroneous complaint such as this, and permanently harm our reputation. You did NOT have a failure to a covered part. There was simply a burned out light bulb on a knob. Sincerely, Omega Auto Care

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I was charged 148.00 a month. When it was time to repair my car transmission i received the worst treatment that i had never seen. The take charge communication from the company was flat . I have mobile driving job. It took forever to finalize the contract. I stll had to go to work. When the intial service was rendered i was told it was less than a eight hour job. they would not grant me a payment coverage for a rental car. I had to have acar for 21/2 weeks