Name: Omega Auto Care
Rating: 4.1

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Verified Customer

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Rachel Butler

My experience so far has been great. Customer service is wonderful. I have not had any problems so far. When it was time for a oil change, it was on a Saturday and they close on Saturday, so I had to used my money to pay, they reimburse me with no problems.

5 years ago

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Verified Customer

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Anita Tampa, FL

I’ve been recommending Omega Auto Care toe everybody. They have excellent customer service, it’s responsive and user friendly. Easiest company I’ve worked with. I had to get my brakes done recently and the warranty covered a hundred and forty dollars. They seem to really care about their product. I am a pretty happy customer.

5 years ago

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Verified Customer

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Marvin Delta, OH

So far every time I’ve used them, they’ve always been very nice. They give you free oil changes and maintenance for the first year so we’ve used it for oil change twice and got a wiper blade. It’s been very good. They keep taking care of our problems. They’re trustworthy and pay the bills that need to be paid.

5 years ago

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Verified Customer

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Bryan Santa Anna, TX

It can be hard to get a hold of customer support and it takes them a while but it is cheaper than what they offered me at the dealership and it helped me get parts for my car when my brakes went out. The reimbursement check came within a week or two.

5 years ago

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Verified Customer

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Ralph Cynthiana, KY

They amount of money I pay is good compared to everybody else that has ever called me for the same service. they are very trustworthy. There is no joking around, everything is precise. The care is excellent. When I had my oil changed, I was reimbursed a good portion of the price.

5 years ago

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Verified Customer

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Anonymous Louisville, KY

I appreciate the simplicity of the way Omega does stuff. The terms of the contract were explained in great detail. The service offered were what was directly impacting my needs. The support team is responsive. The greatest feature is the reimbursement for the products.

5 years ago

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Verified Customer

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Kimberly Ocean Springs, MS

I trust omega. I value omega. I would highly recommend omega. Their customer service and everything makes it worth it. I had my battery fail me and they reimbursed me for my brand new battery. I am satisfied with omega. It is worth the money.

5 years ago

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Verified Customer

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Ronald

My rear end differential in my Cadillac went out and I took it to the dealership and Omega paid 100% and I paid my small deductible. They were prompt and professional. Customer service was excellent. They're always there when I need them.

5 years ago

Reply from Omega Auto Care

No one wants surprise repairs for $2,500 , and it looks like you purchased your policy just in time. I'm glad we were able to be there for you, and we look forward to serving you in the future. Thank you for choosing Omega Auto Care!

Sep. 4th, 2020

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Verified Customer

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Chris Houston, TX

Everything I needed has been delivered at this time. My fuel pump went out while I was at the airport and the car just shut off. I called for roadside assistance, they got there immediately and then the next day they called the car again to the shop to get repaired. They took care of everything and everything was solved. They were great.

5 years ago

Reply from Omega Auto Care

It sounds like everything was handled expeditiously, and I am happy to hear it. We appreciate your business!

Sep. 3rd, 2020

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Verified Customer

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Frank New Haven, CT

Omega Auto Care is very good and responsible. When I needed their service, they were right there, satisfaction guaranteed. The customer service representative Shannon, I believe, is very attentive and right on time. I just love the service. I would recommend it to anyone because Omega is the best.

5 years ago

Reply from Omega Auto Care

Frank,

Thank you for such a kind and detailed review. You have been with us for quote a while, and with $8,800 in paid claims, you're a great example of how well our policies work for people. We hope you continue to be a a part of the Omega Auto Care family for years to come.

Sep. 3rd, 2020

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Verified Customer

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Lori Westlake, LA

When they called me, the deal sounded good so I went ahead and took it. I get excellent service and customer care. They are very courteous and very professional. I was able to get my air conditioning fixed in my truck with no cost to me when it went out.

5 years ago

Reply from Omega Auto Care

Thank you for sharing your experience! We are very happy to hear that you have had such a great experience, and that our staff was helpful. We appreciate you being part of the Omega Auto Care family

Sep. 3rd, 2020

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Anonymous Luttrell, TN

Recently I had to use omega on the mount field belt cover thing. It was a necessary and expensive repair and I am thankful I have this extended warranty to help pay for it. They are efficient answering the phone and my questions and they are reliable when I need help. Thank goodness I can send in receipts and get reimbursed on larger expenses though I have difficulty getting reimbursed on routine maintenance.

5 years ago

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Verified Customer

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Erna

I chose them because they offered me a good price on an extended warranty. I've used my warranty twice this year and they settled everything. They sent an inspector to the dealer to check the items that the dealer said needed to be repaired and they approved everything within two days.

5 years ago

Reply from Omega Auto Care

Erna,

We appreciate the kind words. With $6,237 in claims paid out in just a year, you are definitely a great example of how great these plans work, and what a lifesaver they can be.

Thank you for choosing Omega Auto Care!

May. 22nd, 2020

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Verified Customer

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Leroy

We had some problems with the shocks on our care. They were able to fix it for us for our $100 deposit. They were really good to me and gave excellent service. They investigated themselves to make sure that we were well taken care of and our car was serviced in an excellent manor.

5 years ago

Reply from Omega Auto Care

We are happy to hear your claim went smoothly, and was handled in a timely manner. We strive to always provide world class service and I am glad it showed.

May. 13th, 2020

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Verified Customer

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Robert

Each time I have needed them they have been there. It takes very little effort. The dealership contacts them in a timely manner and expedites the repairs on my vehicle. When I've had an issue they've been very responsive to my needs.

5 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care

May. 22nd, 2020

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Verified Customer

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Regina Kurtz

I bought the policy 18 mos ago and never used it. I recently needed some work done and referenced my warranty. I was able to make a costly repair for $100. I even made mention of a problem I was having with a door lock and it covered that as well. I'm extremely satisfied with this policy.

5 years ago

Reply from Omega Auto Care

We are very happy to hear that you were able to have full peace of mind with the help of Omega Auto Care. Thank you for choosing us, and we appreciate your business.

May. 13th, 2020

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Verified Customer

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Dina Okeechobee, FL

They have the best insurance offered for the right price. I had to use it for my fuel pump. They only cover a certain amount for a tow and then I had to pay my deductible and that was the only thing I had to pay for. Other than that I didn't have to deal with anything everything was taking care off.

5 years ago

Reply from Omega Auto Care

Thank you you for sharing your experience Dina!

May. 22nd, 2020

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Verified Customer

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Denise

Customer service has been great, except for the last time when they took two days to make a decision. Something had happened with the spark plug or piston and they did cover it, it just took a few days to decided, but eventually everything was taken care of.

5 years ago

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Verified Customer

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Rachel Palm Beach Gardens, FL

They've been instantaneous in their reply and their care. In the past few months I've needed to use it four times and they've taken care of all expenses except the deductible. They were checking in and the tow truck arrived immediately.

5 years ago

Reply from Omega Auto Care

Rachel,

It sound like you have had quite the bad luck lately. Four time is quite a bit, but I am glad we were able to be there for you in your time of need. We appreciate your business!

Sincerely,
Omega Auto Care

Feb. 13th, 2020

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Verified Customer

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Matt Fairview Heights, IL

I've never had an issue getting through. There's never long hold times. They are always happy and helpful. So far I've only used the road side assistance and they came and helped me change a tire and reimbursed me $100 for the flat tire. With Omega Auto Care you get exactly what you pay for.

5 years ago

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Verified Customer

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Larry

With Omega, All I do is just take it in the shop and let them take care of it and they called extended warranty for me because I have to do is just pay your deductible a hundred dollar deductible.. I still have a little problem - I want to know why date they can't fix my radio because it's hooked in with electronics all up system.

5 years ago

Reply from Omega Auto Care

Larry,

Thank you for sharing your experience. Please reach out to our office for clarification in regard to your repair.

-Omega Auto Care
877-850-0443

Jan. 3rd, 2020

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Verified Customer

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Reagan Baytown, TX

For the most part it was a really enjoyable experience. They handled it pretty quickly and I didn't have to pay out of pocket, I only had to do an hundred dollar deductible, which was nothing compared to the real price. It is very affordable. Customer support was always helpful and answered all my questions in detail and never made me fell like I was asking too may questions. I was very satisfied.

6 years ago

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Verified Customer

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John

It was pretty good but it took far longer than I think it should have to resolve my issue that I needed to use it for. My transmission was going bad on my car and I needed to get it fixed and I took it to the dealer because they met all the criteria for the insurance and it was weeks before I got my car back. I think it is important because with out some kind of warranty, when things come up you're unable to provide your own payments so it is good to have backup so I do think signing up was a good decision and not a waste of money.

6 years ago

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Anonymous North Miami Beach, FL

Omega is willing to do anything you need to be done, which is good because my car is special and needs to be taken care of properly. They did what we asked them to do. Everything has been good. If anyone wants to spend the money, I would definitely recommend it.

6 years ago

Reply from Omega Auto Care

We are glad to hear that we are taking care of your vehicle the way you want, and we appreciate the recommendation.

Nov. 11th, 2019

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Verified Customer

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Venora Pompano Beach, FL

When I broke down, they were very good with their customer service and got someone out promptly. When I left my key in the car and it drained the battery, I called and within twenty minutes somebody was there to give me a jump start and I was on my way home. The employees that came out were very nice, respectful, and courteous.

6 years ago

Reply from Omega Auto Care

We are happy to hear you had a great experience with company and that roadside assistance was able to come out so fast. Safe travels!

Oct. 29th, 2019

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Verified Customer

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Ramona Bellville, TX

I choose Omega Auto Care for the price. For the price, it is a really good program. They're really prompt and on top of everything. They answer the phones whenever I call. Everything I've used it for has been taken care of immediately.

6 years ago

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Verified Customer

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Richard Acworth, GA

The process was easy and the people were courteous. My air conditioner went out in my truck and a sensor for my collision alert and then once that was fixed, it got another alert on my collision vibration indicator. It was an easy process. It covers a lot of areas and I got some extra benefits as a result of paying it off early.

6 years ago

Reply from Omega Auto Care

We are happy to hear you were able to get all of your issues fixed and that everyone were courteous and helpful. Thank you for being a part of the Omega Auto Care Family!

Oct. 25th, 2019

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Verified Customer

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Lorraine Cleveland, OH

I had a part an eight hundred dollar part that went bad and they covered it and I just had to pay the deductible. Every time I call they been very helpful in taking care of me. They were very responsive and they never give me any problems.

6 years ago

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Robert

I've recently used it twice for two different vehicles, and for both vehicles I was not happy because instead of just paying my $100 deductible, I ended up paying a lot more because they don't cover the shop's rate, so I had to pay the extra that Omega didn't pay. With other car warranty companies I've had in the past, I've never had that. I pay my $100 deductible and then they covered the rest 100%.

2 years ago

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Amy Woodstock, GA

Positive: they did find a used transmission for my car that had less miles than my broken one. Negative: it is very difficult to get them on the phone. My car dealership service advisor got annoyed after not getting an answer after being on line for over 20 minutes without ever speaking to someone. He said he wouldn’t not try again . I was going on a trip and told him to fix car and I would submit it. Now I don’t think they will cover repair because it wasn’t pre authorized. Also, it seems there may be only one lady handling reimbursements so it takes a wile to be reimbursed for maintenance costs.

2 years ago

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Barbara Memphis, TN

I used my warranty in December and it was a good experience. Chrysler had my car for 4 weeks because they waited on the parts to come, but everything turned out lovely. I would recommend Omega to anybody.

2 years ago

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Terri Tampa, FL

Customer service was very excellent and I didn't have any issues regarding a payment being made to the dealership, I didn't have to go through the hassle or run around. Overall, it was a good experience.

2 years ago

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Doris Gonzales Columbus, GA

They're very helpful and I've been happy with their service. I have special benefits where some regular maintenance they assist with paying it on, and I've used that twice. Once for an oil change, another was for my brakes.

2 years ago

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Deloris Big Sandy, TX

It used to be really good, but lately it's not. I was told I had five free oil changes, but it was never was explained more to me. I had to pay for it then and then get reimbursed from your company. And to me that's just wrong because I can remember when I was in Colorado and I was with your company and I had five free oil changes and I'll I did was go out to the dealership, get my oil changed. They called in. It was taken care of this part customer saying you have any other. Omega Auto Care should stand by what they sell.

2 years ago

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Kathy Chenango Forks, NY

I work with a girl that helped me every time I needed to get something done. She takes care of me very well. She helps me get the money to the people that get the work done. I got my oil changed done. I got my free windshield wipers done. I got other things as well. Sometimes you get a run around.

3 years ago

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Robin Edenton, NC

I had some maintenance work done on my car and the company that was doing it didn't want to go directly to Omega and they wanted me to take care of that, so they gave me the receipt. I sent it in to Omega and they sent me back the money. They did take care of the situation that I had and they were pretty prompt about it.

3 years ago

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Delvaughn Thonotosassa, FL

It's just been great with communicating with them. They covered all but $12 out of my $75 oil change. My money was well spent. It is a good warranty company and I stand behind it.

3 years ago

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Robert Uniondale, NY

I like the different services to my car. They tell me exactly what's going on. I needed to use it for my alternator and they call the company and they got the approval and they took the alternator in. I only had to pay 100 dollars. The reimbursement is very very slow.

3 years ago

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Linda Pontiac, MI

Donna, the young lady I spoke with, was very very helpful. What really impressed me was when it came time to I have work done on on my vehicle Donna was over there professional and very helpful. I got what I needed to have.

3 years ago

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Anonymous

I'm not real happy. They caled me twelve times during the middle of the days when I'm working trying to give me overwhelming information. I've used to use my warranty but I'm a disappointed because what I was told during the conversation about what things they cover, I was satisfied with that and then If I'm calling on the weekend, which is when things mostly happen on the weekend, they're not open and that means I have to pay out of pocket and then wait for months to get reimbursed.

3 years ago

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Francis Bridgeton, NJ

Every time I have a question, I call them and they quickly give me an answer. I had my oil changed and my windshield wipers paid for. It seems to be the right choice for me. They will be there for me when I need them.

3 years ago

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Laura North Las Vegas, NV

Every time I need a service I get it done and Omega takes care of it. I get insurance for my car through them and they have taken care of it. I just do the oil changes and I have to upgrade my battery next

4 years ago

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Crystal Rivers Bronx, NY

You can always reach them when you need them as well as they keep their word about everything within your contract. They are awesome and get things done and handled in a timely manner

4 years ago

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Connie Price Portland, OR

I only just got on the plan. I went to have my car serviced at one of the designated shops and it went seamlessly. The auto shop I chose is family owned. Their people were friendly and efficient and got me in and out quickly. I feel confident that I'll get good service with them in the future. Payment was seamless with my Omega plan.

4 years ago

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Craig Tuscaloosa, AL

Omega Auto Care had the best service for the price. I would give them a 4 just because they didn't cover when I did have the transmission issue. The only other thing I could say is for the maintenance reimbursement they take a long time, like for oil changes and stuff it takes a month to month and a half to get the reimbursement.

4 years ago

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Lyle Rapid City, SD

I received a card in the mail and called them. They said my arranty for my pick-up was expered and I went with them. I used it for an oil change. I didn't think they would work but they did what they said they were going to.

4 years ago

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Ashley Tuscaloosa, AL

The package they offer is nice and customer service is nice and it gives you peace of mind that other insurance companies don’t offer. It was super simple to use when I used it on my oil change. It happened fairly quickly.

4 years ago

Reply from Omega Auto Care

Thank you for the kind words. We definitely strive to provide both a great product and customer service, and love hearing when we succeed at both. We appreciate your business, and you taking this time to share this review.

Jul. 28th, 2021

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Altonise Havana, FL

They offered me the benefits in the package that I needed to me meet my financial goals with my vehicle. The customer service rep wet out of his way to make sure the package met my needs. He really knew all the information.

4 years ago

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Michael Palmetto, FL

So far everything they have told me has been very accurate. They were very honest when I first signed up. When I had my oil changed and tires rotated, they told me how much they would pay and I had no problems at all.

4 years ago

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Marticia Millville, NJ

Each and every time I’ve reached out to them to talk, they’ve been able to answer my questions. I use the warranty on a regular basis to get the oil changed on my vehicle.

4 years ago