Name: Omega Auto Care
Rating: 4.1

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Verified Customer

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Simmons Texas City, TX

I think they need to cover more parts and stuff. The warranty was pretty good.

2 years ago

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Rovaughn Saint Louis, MO

I thought it was a quality coverage but they weren't up front with what they did and did not cover.

2 years ago

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John Buckley III Raymond, NH

When major issues arise with auto many items are not civered

2 years ago

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Antonio Collins West Des Moines, IA

I needed to use it for an oil change and everything got cleared.

3 years ago

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Sylvenia Flowers Montrose Heights, VA

No worry call when need customer service

3 years ago

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Ben Rumer Lexington, KY

Can't ever email my invoice in will never go through! I end up texting it to someone.

3 years ago

Reply from Omega Auto Care

Please call our office to get the correct email. If you are texting it to someone, it must be someone at the company where you purchased your policy, as we do not text here.

Sincerely,

Omega Auto Care
877-850-0443

Jul. 28th, 2021

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Verified Customer

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Johnnie Johnson Chicago, IL

Good in the areas of communication of my situations

3 years ago

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KSJ

Good ones every person I spoke with was professional

3 years ago

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Chris Marshand

So-so though they would be alone better, easier to deal with

4 years ago

Reply from Omega Auto Care

Unfortunately all of your claims took place at the beginning of the pandemic, and we were short handed. I am very sorry that you had issues and felt like we weren't the easiest to deal with, but I hope you will give us a chance in the future to do better. We appreciate you business, and thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

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Verified Customer

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Naea

Save me time and money my car working just fine

4 years ago

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Verified Customer

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Steve Ornberg Naperville, IL

Ok so far. Have only submitted maintenance clams.

4 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Mar. 9th, 2020

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Cari Lake Dallas, TX

Expensive, but they took care of my car when it was needed

5 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Oct. 29th, 2019

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Mark Curry Nicholasville, KY

Great Customer service was easy to deal with

5 years ago

Reply from Omega Auto Care

Thank you for the kind words about our team. We appreciate your business!

Oct. 25th, 2019

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Adonis Brito Miami, FL

Hello my name is roman m , I always do my maintenance in toyota , my transmission broke down and they didn’t pay for , they still my money , worst experience ever , not recomende

1 year ago

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Quintin R White Oklahoma City, OK

Great customer service. The representative handled my issue prompt and completely

5 years ago

Reply from Omega Auto Care

We appreciate you sharing your review. Thank you for choosing Omega Auto Care

Sep. 16th, 2019

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Ricardo Durham, NC

Don't cover the expenses on its entirety, just an small section. this is a scam

2 years ago

Reply from Omega Auto Care

Ricardo,

We cover parts and labor on mechanical claims, but you had an oil change, which is not intended to pay 100%. It is only intended to pay up to $55, which is what wee. It's unfortunate that you cancelled your coverage since you otherwise had new car coverage.

Apr. 28th, 2022

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Tina Dubois Chesapeake, VA

I sent over a claim 33 days ago and still have not heard from anyone

2 years ago

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Pete

too slow to send the check, it took them 4 weeks

3 years ago

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Barbara

Not a good one. You definitely don't get what you are initially told of the coverage.

4 years ago

Reply from Omega Auto Care

Barbara,

We covered exactly what your policy called for, as we always do. I am sorry if there was a misunderstanding of some kind in regard to the coverage. If you ever need additional clarification on what's covered, please don't hesitate to call our office. Our reps are standing by and are more than happy to go over things with you.

Sep. 4th, 2020

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Erik Pensacola, FL

Worst company ever!! Tried to cancel my policy and I got the run around and called stupid.

4 years ago

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Amanda

The process of getting vehicle fixed is to long

5 years ago

Reply from Omega Auto Care

Amanda,
I am sorry to hear that you felt the process was too long. If you ever have that issue in the future, please reach out to our office so that we can assist in expediting things for you.

Regards,

Omega Auto Care
877-850-0443

Nov. 11th, 2019

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Verified Customer

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Jim Barnes

Did not cover A/C condenser 'because original had not been replaced'????????

5 years ago

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Verified Customer

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Kurt Spring Hill, KS

Great customer service!! Easy process in processing a claim.

1 year ago

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olga rose Shallowater, TX

They were always considerate about my concerns, they explained coverage clearly & they were polite.

1 year ago

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J A Jackson, MI

I have so much included in my policy, which just make life less stressful.

2 years ago

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Clemmie McDaniel Gurley, AL

Provided information accurately and timely. Very courageous.

5 years ago

Reply from Omega Auto Care

Thank you for sharing your experience.

Sep. 16th, 2019

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Emni San Antonio, TX

Customer service sucks because they don’t explain you well, so first they said something and at the end is totally different

5 years ago

Reply from Omega Auto Care

Hi,

We are sorry to hear that you don't feel like the coverage was explained to you properly, but the great news is that we are available to you 40+ hours/week if you ever want clarification. In addition to that, everything you need to know about your policy is in your policy booklet.
Please don't hesitate to call our office if you need us.

Sincerely,

Omega Auto Care

Aug. 16th, 2019

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Frankie Morgan Suffolk, VA

They were called explained problems and they took care of it promptly.

5 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care for your vehicle protection needs!

Aug. 1st, 2019

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Verified Customer

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Edmund Boca Raton, FL

Responsive and efficient in dealing with the one issue I have had

2 years ago

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Boleslo Albuquerque, NM

Last year I tried to get three oil changes and I didn't get them.

2 years ago

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Nicole Chavez Houston, TX

It takes forever for them to answer the phone.

2 years ago

Reply from Omega Auto Care

Hi Nicole,

I am sorry if our hold times were long on the day you called. Keep in mind that you can always choose the option to get a callback without losing your place in line.

Thank you for choosing Omega Auto Care, and have a great day!

Nov. 29th, 2021

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Verified Customer

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Joe Ruiz San Antonio, TX

Lack customers service skills extremely rude and not very useful policy

3 years ago

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Eron Taylor

Bad service, not a good way to keep customers

3 years ago

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Heraldo Reyes

They don’t take care of the client and they make you wait more than normal

4 years ago Edited January 10, 2024

Reply from Omega Auto Care

Mr. Reyes,

We requested photos from your shop on 7/31 but never received them. On 8/6 we were informed that you took the vehicle from the shop, and then we never heard back. We are more than happy to continue the claim once you bring the vehicle back to the repair facility.

Sincerely,

Omega Auto Care

Sep. 3rd, 2020

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Verified Customer

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Lisa San Antonio, TX

It is confusing and takes a lot to get information from customer support.

4 years ago

Reply from Omega Auto Care

Lisa,

You have been a customer of ours for 2 years, and have had 6 claims totaling $9,677.06 during that time. You've used rental reimbursements, made payments over the phone, and been through our claims process on multiple occasions, so I am beyond confused about not just the 1-star rating, but that you state that it's hard to get information.
I can only hope that you confused us with another company when you left this review since it has paid you 3x the contract price in just the first two years.

Please don't hesitate to reach out if you have questions, as our staff are all here ready to answer any questions you may have.

Regards,

Omega Auto Care
877-850-0443

Jul. 8th, 2020

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Roger Griggs Houston, TX

Just a scam looking for a sucker. They tried to cancel my existing program and charge me an exorbitant amount of money for less coverage.

2 years ago

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motown33 ,

I paid my money in good faith and they didn't honor there side of of the agreement. I had to replace my own transmission.

3 years ago

Reply from Omega Auto Care

Hi,

Since you didn't write the review with your name, I am unable to locate you, and therefore unable to look into your file and see if we made a mistake or if something else happened. I would love to know what took place with your claim since we most certainly always honor out contracts. Please reach out to our customer service at 877-850-0443 and request ext 224.

Have a great day!!

Mar. 3rd, 2021

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Kevin Hilton

Extremely Dissatisfied. You did not pay for the full amount AS STATED IN THE CONTRACT!!! I should have believed the reviews.

5 years ago

Reply from Omega Auto Care

Kevin,

We DID pay the full amount "as stated in the contract" for your repair. You chose to have additional non-covered maintenance performed on your vehicle a the time of repair. As I am sure you can understand, we are not responsible for the regular maintenance on the vehicle. I f you take a look at your final invoice so will see it as well. Also, Caitlin took time out to go over everything with you in great detail, and even called you back after this review to make sure that you had a clear understanding of everything on the invoice.

If you have any additional questions or require clarification, please do not hesitate to reach out to our office.

Sincerely,

Omega Auto Care
877-850-0443

Aug. 16th, 2019

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Jennifer dickerson Fayetteville, GA

Anii was very helpful and courteous, in

5 years ago

Reply from Omega Auto Care

Thank you for sharing!

Aug. 16th, 2019

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Jacqueline Jackson Denver, CO

I only had to use it once so far. Service was great!

5 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Aug. 5th, 2019

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Angel Dacula, GA

They approved the work that was needed & paid for it.

5 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Jul. 31st, 2019

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Verified Customer

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Frank Cuevas Painesville, OH

Omega only covered a minimal portion of my repair invoice

2 years ago

Reply from Omega Auto Care

Hello Frank.
I am sorry to hear that you are dissatisfied with your coverage, but lug nuts are simply not covered by policies like this. Although I don't wish anything to happen to your vehicle in the future, I do hope we get a chance to show you how valuable and helpful these policies can be.

Sincerely,

Omega Auto Care

Mar. 7th, 2022

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Lloyd Austin Charlotte, NC

Don’t believe them. They said the drive train is covered. I was just told it’s not

1 year ago

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Edwin williams Dallas, TX

It always takes a while to someone on the phone

1 year ago