Name: Omega Auto Care
Rating: 4.1

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Anonymous

Horrible, they nit pick every single claim and take forever to get any type of repair done. You'll have a rental for at least 1 week and they only reimburse you for the amount of time actually spent on the labor. You will be on hold for an average of 1hr everytime you call them.

4 years ago

Reply from Omega Auto Care

Good Morning,

I am sorry to hear that you had a bad experience, but unfortunately we were affected by the pandemic just like everyone else, and were short staffed. I can assure you that we were all working VERY hard to make sure that everyone was taken care of. We implemented new procedures to be as efficient as possible, and we are getting back on track.
I hope that you will give us another chance to show you that we are worth more than 1 star. Thank you for your understanding.

Sep. 4th, 2020

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Joan

My auto specialist had to fight for me to get you to approve my repairs. I ended up having to pay something for my air conditioning compressor over the $100.00

4 years ago

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Michele

I have not had adequate service from them and I end up coming out of pocket significantly. I used my warranty two months ago on my air conditioner in my car. This is something that has been replaced by Omega Auto Care before. The first time they paid it in full. This time they did not and I had to come out of pocket close to four hundred dollars.

4 years ago

Reply from Omega Auto Care

Michele,

Please give us a call so that we can look into this, as you should NOT have to pay if it was the same repair. Request ext 224 when you call. Have a great day!

Regards,

Omega Auto Care

Jul. 9th, 2020

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Carson Clarksville, TN

They've done everything but it just took a little longer. There are a few hoops to jumpt through. IT wasn't as clean or easy as first discussed.

4 years ago

Reply from Omega Auto Care

Carson,

I am sorry to hear that you had some trouble with the timing of your claim. We certainly try to process claims as fast as we possible can, and I would agree that your should have been handled a little fast. I apologize for the delay, and hope we have a chance to show you our best in the future.

Sincerely,

Omega Auto Care

Sep. 3rd, 2020

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Lashanna Daytona Beach, FL

It just sucks. I used my warranty at the end of March and got duped out of my money and I tried to cancel and I have not been able to cancel because everybody wants to beat me. When a person calls to cancel, they should be allowed to cancel. I do not like their services whatsoever.

4 years ago

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Dianne

I had a problem with my vehicle on November 5th and put in to get help and I did not get my car out until after Christmas. It was a miserable experience. I kept getting feedback saying that it was the insurance not coming through and they just bickered back and forth.

4 years ago

Reply from Omega Auto Care

Dianne,

I am sorry to hear that you had a negative experience. I was able to locate your account and I did see that there were some delays, but the biggest issue was that your cylinder head was on back order. Unfortunately there wasn't anything we could do to change that since were not the ones supplying the part. The good news is that we paid $3116.45 to get your vehicle back on the road.
I hope you can understand why this was. We look forward to serving you in the future.

Regards,

Omega Auto Care

May. 22nd, 2020

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Ryan J Corey Pittsburgh, PA

They were quick and easy to work with when my transmission in my truck went out, couldn't be happier!

4 years ago

Reply from Omega Auto Care

We are happy to hear we could help you out when you needed it, and hope that we have provided you with peace of mind moving forward as well.

Thank you for choosing Omega Auto Care!

May. 11th, 2020

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Anonymous

They listen to your needs and they help you out and take the time to explain when you have questions.

4 years ago

Reply from Omega Auto Care

Thank you for sharing!

May. 11th, 2020

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Joyce

It covers everything form bumper to bumper. Every time I call in about something, they answer the question.

4 years ago

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anonymous Trenton, TN

One time I had trouble with Omega but they straightened it out and I'm satisfied with them. They're a good company.

4 years ago

Reply from Omega Auto Care

We are sorry to hear that you had an issue, but considering that you still gave us a 5-star review, I assume that we went above and beyond to rectify the situation. Thank you for sharing.

Feb. 13th, 2020

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Lesley O'Fallon, IL

They are always very attentive and they make sure I get what I pay for. They are just a great company.

4 years ago

Reply from Omega Auto Care

Thank you for such kind words.

Feb. 13th, 2020

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Jane Houston, TX

Great customer service. My air conditioning pipe was loose and leaking water into my car and they covered it.'

4 years ago

Reply from Omega Auto Care

Jane,
I'm happy t hear we were able to get your AC fixed and prevent additional water damage to your vehicle. Thank you for choosing Omega Auto Care

Feb. 13th, 2020

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Brandon Asheboro, NC

Quality feedback and good people to talk to. Super good customer service and all around just a good company.

4 years ago

Reply from Omega Auto Care

Thank you for the kind words Brandon. We definitely put an emphasis on great customer service, and find that it's one of the most important parts of a company. It's always great to hear when our efforts show thorough.

Feb. 13th, 2020

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Martha Ridgeland, MS

Any time I call, they send it to me. It is a better rate and better quality than other programs I looked into.

5 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Oct. 29th, 2019

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Charles Goldsboro, PA

Everything I do, there is always a delay. It is a convenient service but it took two week for my vehicle to get fixed where I was paying for a rental car.

5 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Oct. 29th, 2019

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Calvin Indianapolis, IN

I had a problem that they would not fix but then they ended up fixing it. The console radio went out and they ended up fixing it.

5 years ago

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Althea Pompano Beach, FL

Like: The representatives who answered the initial call were extremely courteous, friendly and efficient. They took the time to promptly complete my claim for the repairs on my vehicle. The partial reimbursement of the rental was a plus. Dislike: The individuals who were responsible for the approval of the claim were slow. This caused me to spend extra monies on rental vehicles because of the length of time it took to inspect the vehicle, submit results from the inspection to the claims department, and the claims department to approve the request.

1 year ago

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Alexandrina Westbury, NY

I couldn’t believe it. Sounds to me to be to good to be true. Is TRUE. Efficient, professional and the marvel of all I save money. Finally , a program designed with brain and heart. Thank you .

1 year ago

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Anita pea Dallas, TX

Omega auto care has given my car warrantee and magnificent chance. They were always nice to me about everything i needed to ask and they did it in a short amount of time and always made sure I was alright

4 years ago

Reply from Omega Auto Care

We appreciate the kind words Anita. Thank you for sharing

May. 13th, 2020

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Darin Panama City, FL

Caitlin was extremely helpful in getting my claim handled and resolved. She was knowledgeable and professional and the experience actually has convinced me to buy a policy for my 2015 Audi A8.

5 years ago

Reply from Omega Auto Care

Darin,

Thank you for the kind words about Caitlin. We love her too, as she is an invaluable member of our team.

-Omega Auto Care

Oct. 10th, 2019

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Anthony Milton Locust Grove, GA

Omaga provides outstanding auto care as promised, they didn’t take long at all to pay my service advisor for repairs made to my automobile, I’ve enjoyed Omage performance I recommended them to my friends.

5 years ago

Reply from Omega Auto Care

Thank you for sharing your experience with us. We appreciate your feedback, and your choice to have Omega Auto Care as your Vehicle Service Contact provider.

Aug. 16th, 2019

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Pernesso Holden, MA

Omega Auto Care is the best company out there that I can think of. I have never had problem with them since we have chosen them for our protection. I am very happy with their service.

5 years ago

Reply from Omega Auto Care

Hello,

We appreciate your vote of confidence! Thank you for choosing to cover not just one car, but both your vehicles with Omega Auto Care. We look forward ot continuing to exceed your expectations.

-Omega Auto Care

Aug. 1st, 2019

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Antwan

When I called in, they actually gave me a little bit of information about some stuff that I didn't even know about.

1 year ago

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Anonymous Moundville, AL

You end up paying more out of pocket. When I first asked them about my brakes, they said that they're going to pay $1000 towards the front and the back, but I still ended up paying $600 out of pocket.

1 year ago

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Anonymous Surprise, AZ

I think it's kind of expensive. I had to get an oil changed so I called Omega and they paid half of it. They're very helpful when I need them.

1 year ago

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Kevin Roanoke Rapids, NC

They're not always prompt with the call back and sometimes I have trouble getting a call back when I've been trying to deal with an issue.

2 years ago

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Anonymous Oklahoma City, OK

The process time is a little slow. It is nice and convenient. Reimbursement also took a while.

2 years ago

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Robert Stem, NC

2 years ago

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Mary

We got our breaks done and changed for free and we just had to pay for the labor. It was nice to have more coverage.

2 years ago

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Latashra Greenville, SC

I was able to get to customer service and they processed my claims and so forth in a timely manner.

2 years ago

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Prentiss Farsee Milwaukee, WI

They don't offer an trouble free way to cancel. It takes days to reach someone, then the transfer game starts. I need a company who is transparent... It's not Omega Auto Care for certain

2 years ago

Reply from Omega Auto Care

Prentiss,
We are sad to see you go, and sorry to hear that you found cancelling difficult. From what I can see, e did have to transfer you once in order to get you to your seller, which is the company that needed to cancel with. As an administrator, we are unable to cancel policies, since we don't sell them. We hope you understand. Have a great Friday!

Jun. 24th, 2022

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Marylou West Palm Beach, FL

They had received my email request and they responded to my request for my oil change. There is no time limit on when you can apply.

2 years ago

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Sandra Elgin, ND

I used it when I needed a new battery. It sounded like a pretty good deal so I took it.

2 years ago

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Hans Schmidt

The product is convenient because I have all of my information handy on my mobile phone.

2 years ago

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Jim

Most people have omega and are very satisfied with them. They have been very prompt.

2 years ago

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CARLOS CABEL Zephyrhills, FL

My car wipers needs to be replace and they reimbursed me right away. Thanks Omega

2 years ago

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Mary South Boston, VA

They haven't paid me. They said they would refund me for what I spent on an oil change. I sent them the bill and not a word. I would like them to respond. They don't follow through.

2 years ago

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Anonymous Winter Haven, FL

Now when I take it over to the dealership for oil changes, I get the best service. I can afford it.

3 years ago

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walter malin Chagrin Falls, OH

Bad Bad Customer service, took my vehicle in Fri, repair facility on hold for over 1 hour, took 5 hours for approval, and most repairs needed were not covered

3 years ago

Reply from Omega Auto Care

Walter,

I am sorry to hear that you are unhappy with your most recent claim. I could see why based on the information that you have, but I'm not sure why you are under the impression that it took 5 hours. We spoke to you at 8:54am, your shop filed a claim at 9:04am., and we sent over the authorization form at 9:44am. I hope this shines some light on the situation, and hopefully there was a just a miscommunication somewhere along the way.

Regards,

Omega Auto Care

Nov. 5th, 2021

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Clarence New Orleans, LA

They answer any questions that I had asked and give it to me no problem. Easy to use.

3 years ago

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Carol Shelburn, IN

The price is really good I would say. When I call them they are right there to answer any questions I have.

3 years ago

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James A Wright Paducah, KY

The Warranty payment is worth the money you save when you do take your Vehicle to the shop.

3 years ago

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Stephanie Harris Decatur, GA

They do honor what they say so far. Customer service were very helpful. My agent explained everything to me.

3 years ago

Reply from Omega Auto Care

Thank you for sharing your experience

Oct. 12th, 2021

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Christeen Richmond, VA

So far I think it is a great company. I am glad I chose it. They have taken care of me.

3 years ago

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Brian Ridley Park, PA

I’ve only had to use the warranty one time and everything went fine. They are great.

3 years ago

Reply from Omega Auto Care

Although most hope they never need to use our services, I also understand that it's positive to know it works when you do. Thanks for sharing!

Jul. 28th, 2021

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Anonymous Apopka, FL

They were excellent when I had my oil change done, they provided the care I needed.

3 years ago

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Jacqueline Rocky Mount, NC

Whenever I have a question they are always polite. They have covered everything.

3 years ago

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Lisa Fairfield, IA

Nobody is perfect but they are very helpful and I have gotten what I paid for. They are willing to help.

3 years ago

Reply from Omega Auto Care

Thanks for the feedback Lisa!

Jul. 28th, 2021

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Joseph Chesapeake, VA

At first I thought it was a good coverage plan but it hasn’t turned out that way. I used it to get an oil change once and it took a really long time and they didn’t cover the parts that were specified over the phone.

3 years ago

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Maudelyne

Their customer service is great at helping me. I have used them to get my oil changed

4 years ago