Name: Omega Auto Care
Rating: 4.1

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Verified Customer

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Marticia Millville, NJ

Each and every time I’ve reached out to them to talk, they’ve been able to answer my questions. I use the warranty on a regular basis to get the oil changed on my vehicle.

3 years ago

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Verified Customer

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Anonymous

I've used my warranty a few times and every time that I have it's been great. If I've had an issue with my vehicle it's been covered and taken care of. Their customer service is pretty good other than waiting a long time to get through to them.

4 years ago

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Verified Customer

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Gay Lynn

Their pricing is very reasonable. After signing up, everything has been done as expected. I went in for an oil change and submitted my form. I received my check in about four weeks.

4 years ago

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Verified Customer

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Patricia

They are very prompt in resolving issues in their customer service department. I have liked using the Mechanic's Choice portion of our warranty that reimburses us for some of the cost for battery replacement and oil changes.

4 years ago

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Verified Customer

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Diane

I was able to use the insurance to get my oil changed and it all worked out successfully. They paid for almost all of it. I was having an issue where each month someone would constantly be calling me asking if I have the insurance and I kept telling them I had them and hadn't cancelled it yet.

4 years ago

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Verified Customer

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Andres

I haven't had any issues with this company at all, everything in the process has been pretty smooth. They have preventative care in their warranty which I used to get my oil changed.

4 years ago

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Verified Customer

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Pamela Sewickley, PA

Every time I call the number for service or to ask a question, I get somebody who knows what they are talking about that tells me the truth. I find they are very willing to help.

4 years ago

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Verified Customer

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Anonymous Mobile, AL

It is a very good service. I would recommend them to anyone. Each time I call, I get the answers I need. I use my warranty to have it serviced each year and everything has gone well. The service was good, very professional.

4 years ago

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Verified Customer

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Samantha Cookeville, TN

I would like to see more things covered and it has been difficult to reach someone in a timely manner. The last three times I’ve tried to use it, everything hasn’t been covered that I expected to be covered so I had to pay nearly a thousand dollars. They only covered half of it. Everyone is polite but it takes fifteen to twenty minutes to get through to someone.

4 years ago

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Verified Customer

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Mario Apopka, FL

Money wise it is great. I trust their work. It is fine to me that they are in the better business. Customer service is very patient and friendly even if I am late on my payment. They understand my problems.

4 years ago

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Verified Customer

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Debra Milwaukee, WI

They offer the best warranty for the best price. I have never had any problems with them when I need to have something done. I never have problems with payments when I use it for my oil.

4 years ago

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Verified Customer

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Stacy Braidwood, IL

I liked the benefits of signing up with Omega Auto Care, like the hundred dollars towards the batter and money towards wipers and the three free oil changes. Everything about the company is true.

4 years ago

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Verified Customer

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Rick Wamego, KS

There's a lack of communication between the people that did service work on the car and Omega. When I talked to a supervisor, a lot was cleared up but they had to apologize for the missed communication and explain why things were like they were.

4 years ago

Reply from Omega Auto Care

Thank you for your understanding Rick. Sometimes miscommunications happen even when people are trying their best, so we greatly appreciate that you were so understanding, and still gave us a great star rating. We appreciate you being part of the Omega Auto Care family

Sep. 3rd, 2020

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Verified Customer

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Jonathan Miami, FL

They're very trustworthy. They product they offer and the services they cover is what we needed them to cover. It is always a straightforward process with the couple of issues we've had arise. It was a little confusing the first time, but the representative walked me through it.

4 years ago

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Verified Customer

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Gervon Jacksonville, FL

I have omega to ensure that I save the most money by having a policy that will cover any unexpected maintenance. The time I needed to utilize the service, it was available to me without any difficulty. My air-conditioning unit went out and I took it to the dealership and they able to get a contracted approved and fixed it.

4 years ago

Reply from Omega Auto Care

Having your AC go out when it's hot is obviously not ideal, so we are happy we were able to help you with that. Thank you for the positive review!

Sep. 3rd, 2020

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Verified Customer

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Darlene Tucson, AZ

I've used the warranty multiple times to get multiple things done and I've only paid a hundred dollars. They respond fast to claim so it seems like it is the best option out there.

4 years ago

Reply from Omega Auto Care

Thank you for choosing to be part of the Omega Auto Care family

Sep. 3rd, 2020

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Verified Customer

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Matthew Rockvale, TN

My AC went out and my water pump went out and the contacted people and it was taken care of within a week and a half. They did a good job. I am very satisfied, it is worth every penny.

4 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

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Verified Customer

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Anonymous

They were very professional and courteous. I took my car to get service and I paid for what I needed and when I called Omega the guy told me all they had to do was pick up the phone. He reimbursed and and he was very nice.

4 years ago

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Verified Customer

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Myrl

They were right there when I needed them. I called them to tell them my car was messed up. They got right on it without hesitation. They keep in contact with me and call me when my bill is due.

4 years ago

Reply from Omega Auto Care

We will always be here to provide you the peace of mind you were promised when you decided to join the Omega Auto Care Family.
Thank you for choosing us for your vehicle service contract needs

May. 13th, 2020

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Verified Customer

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Vaughan

I took my car to the dealer when the light came on. They said something needed to be replaced, called omega and it was taken care of. All I had to do was pick up my car when it was done.

4 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care

May. 22nd, 2020

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Verified Customer

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Mark L.

I was told by the Shop (MPG) that Omega was the easiest car protection ins they dealt with over other companies..i was glad to hear that, because I was skeptical on dealing with my car repair bill.

4 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care

May. 22nd, 2020

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Verified Customer

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Mike Sarasota, FL

I've had positive experiences with them. They called me and it seem like it was fair as far as prices and what they covered. Customer support seems to be good. They back up what they say and come through when they need to.

4 years ago

Reply from Omega Auto Care

Thank you for taking the time to write us a nice review!

May. 13th, 2020

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Verified Customer

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Barbara Syracuse, NY

They gave me a military discount. I had to go through them to get some stuff done to my automobile and they were very helpful. They were also helpful when the dealer ship called. They responded quick and got my car fixed.

4 years ago

Reply from Omega Auto Care

Thank you for the great feedback. I am happy to hear that we were able to get your vehicle fixed and back to you in good time. We always work feverishly to make sure that claims are completed in a timely manner, so I am glad it showed.

May. 13th, 2020

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Verified Customer

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Michael

Great benefits and great time. I had an issue with my water pump and I called in they were able to redo it and get my water pump running. They did what they needed to do. It was excellent.

4 years ago

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Verified Customer

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David

Once I convinced my mechanic to deal with them, payment was made quickly and there was very little heartache and everything went okay. I've had two break downs that would have cost me thousands of dollars so I don't mind paying the hundred twenty dollars a month.

4 years ago

Reply from Omega Auto Care

Thank you for sharing your experience!

Feb. 19th, 2020

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Verified Customer

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Christopher Winston-Salem, NC

It's affordable. And they company is reachable when I need to talk to them and willing to explain anything that needs more understanding. So far they've been dependable and knowledgable.

4 years ago

Reply from Omega Auto Care

We understand that our policies sometime require a bit of clarification as it is a lot of new information, and we are more than happy to go through things with you. Thank you for choosing Omega Auto Care!

Jan. 3rd, 2020

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Verified Customer

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Anonymous

This is a great company. They offer a month to month contract to cover your vehicle so if you sell or have an accident in the car you are not obligated to continue to pay. It has been an awesome experience for me!

4 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Jan. 3rd, 2020

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Verified Customer

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Shannon Sanders

We've had good experience with this company, the only thing I didn't understand is why they didn't cover my backup camera cuz it's on the tailgate and it wasn't an add-on it was part of the truck when I bought it. Besides that I would get it again and recommend it to my family and friends.

5 years ago

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Verified Customer

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Christopher Allentown, PA

I am highly satisfied with the service though any business can be better. They were able to help me out when I needed an oil change because I didn't have any money. They genuinely care.

5 years ago

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Verified Customer

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Muriel Philadelphia, PA

I would say they are a good company. When I talked to them, I was able to get my questions answered so I didn't have any problems. I have used my warranty on maintenance and they said to send in my receipt and that they would take care of it. I need to call them and double check but I don't think I have received anything from them as of yet.

5 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Nov. 11th, 2019

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Verified Customer

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Victoria Nashville, TN

Everything I've had a problem with, they have taken care of. I had a valve in my tire that had gone bad and they took care of it for me. John is the manager. He is awesome and he will help you in any way he can.

5 years ago

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Verified Customer

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LINDA CHADWICK Thornville, OH

I never had any problems with them whatsoever. I've always had good luck with the phone calls I had. My power steering went out on my car. When I call, I get good results. I had excellent service.

5 years ago

Reply from Omega Auto Care

Linda,

Thank you for the kind recommendation and for choosing Omega auto Care! We appreciate you being a customer.

-Omega Auto Care

Jul. 31st, 2019

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Susan Sturgill Mount Clare, WV

When I purchased my Audi A5 I received several calls from various warranty companies and honestly I had not even considered buying this coverage. Something about Omega seemed right with me and I went forward with them out of all the other choices. Unfortunately, a couple weeks ago I needed a major repair. When I took my car to Audi and they said that they have never heard of this company before I got a little sick inside wondering if I made a huge mistake. As it turns out, Audi as well as myself could not have been more pleased with Omega. What a Stellar company. Every time I called, I felt like they knew me. They were always kind and helpful on every call during a stressful time. I highly recommend them!! I could not have made a better choice.

5 years ago

Reply from Omega Auto Care

Susan,

Thank you so much for such an honest and detailed review. We also appreciate that you did your due diligence in choosing an auto repair coverage, and chose us.
Sometime companies haven't heard f us, the same way we haven't heard of every single repair facility or dealership, but as we grow we hope to become a household name. We hope to continue to exceed the expectations of both you and your dealership.

Sincerely,

Omega Auto Care

Aug. 19th, 2019

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Brian Hatcher

When you call, you're on hold for a minimum of an hour before you talk to anyone. They don't tell you about all of the money that you have to pay after the work is completed. They won't allow the service department to use the parts that are actually made for the vehicle. They send cheap aftermarket parts. They don't reimburse you for the rental, they find an excuse to not pay you. I would definitely hang up on them if they call you to get you to join them. Absolutely crappy company!!! I wish that I could give negative stars!!!!

3 months ago

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Verified Customer

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Cynthia Memphis, TN

I didn't like how they told me my policy wouldn't cancel by this date but it canceled early. I like how they paid the bulk of it to get my transmission replaced.

1 year ago

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Diane Liverpool, NY

The communication is terrible. I used it on two occasions. They did well when they worked with the shop to repair a window motor but when I tried to get reimbursed for the services that are supposed to be reimbursed, it was a very, very, very difficult process. There was some sort of a problem that they didn't get the information. I sent it in again and they told me I would be reimbursed within two weeks. It was more like 4 to 6 weeks.

1 year ago

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Verified Customer

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Arthur Dallas, TX

I haven't had any problems with it. I was having my car serviced and they had to call Omega a couple times to get a hold of someone. Once they did she was very helpful.

1 year ago

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Susan Clinton, CT

I thought I was going to get a deal with them to get more oil changes and I did not. I'm only getting three oil changes and I was supposed to get several more. I'm in the process of calling you guys to cancel the policy. One of the times I did go to get an oil change, they never heard of you guys, so I had to wait for them to get it verified. When a representative tells you they're going to do something, they should follow through and do it and not lie to the consumer.

1 year ago

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Verified Customer

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Tommyeruth Houston, TX

I was told I was gonna get oil changes and that wasn't the case. I didn't get the discount that I was assuming I was going to get for the battery. I wish they would honor their advertisement.

2 years ago

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Chatiqua Pittsburgh, PA

The first time I ever tried to use my warranty the items weren't covered then when I used the warranty I had to wrestle reimbursement. I had a rental car three weeks while the transmission in my car was replaced but they only reimbursed me sixty dollars for one day.

2 years ago

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Verified Customer

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Michael Harvest, AL

They are very professional, very helpful. My reimbursement check was a little more delayed than I thought it would be. I paid a 100 dollar deductible for a 1600 dollar bill.

2 years ago

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Verified Customer

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Willie Houston, TX

I've been pretty pleased so I have no nothing negative to say about them thus far. I think they're pretty trustworthy. They seemed to be genuine and down the earth.

2 years ago

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Angel Louisville, KY

I don't have no problem, everything is good. It just doesn't make sense for my car because I only want the warranty for the oil changes and I don't want to pay a monthly fee.

2 years ago

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Mal Zurek Rosenberg, TX

Constant busy phone or no answer when my service manager calls for a claim approval. Though last week my trucks repairs were completed it had to remain overnight an extra day of no answer or failure to return call from Omega to my service manager.

2 years ago

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Dave Oakdale, PA

He told me that I get a free inspection, let's see how that goes. Then they told me that all the maintenance on my vehicle would be covered for a year. I wish they would cover things that they tell people are going to be covered. I'm disappointed at what they actually cover.

2 years ago

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Jeanne

I think they need either they need more people on at their call center or some better response time when you're calling for authorization because I took my car to my local mechanic and he couldn't get through to them on the line so I didn't know if I was going to get covered or not. The customer support has been pretty good. The price was right.

2 years ago

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Daniel Peternel Noblesville, IN

You offered an extra benefit whereby we were able to have some maintenance issues paid. We installed a new battery, brakes, and windshield wipers. You assisted in paying for these items. Thank you.

2 years ago

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Shirlene Riley Stone Mountain, GA

My first time using it went well, I got an oil change and your company response to the salesman's was very timely. The time for the approval was within an reasonable amount of time, which was excellent!

2 years ago

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William Houston, TX

I got the best deal with Omega. They helped me out with my truck. It was not running right. I had the heater fixed and for the maintenance oil. They do great work.

2 years ago

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Raul Orlando, FL

The person that signed me up misrepresented what the truth was. He didn't tell me the truth because he said that they change a fuel pump at seventy thousand miles and then when I called back they said that that wasn't true. I've used the warranty for an oil change, that's it.

3 years ago