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Omega Auto Care

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445 User Reviews

8.7

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Bonnie Anderson, IN

This warranty was in my budget. Omega has always been polity and ready to help me when I call. I just recently needed to use my warranty because smoke was coming out of my car and it was smelling like coolant. I took it to the Buick body shop and they were going to check it over when I found out that my turbo was leaking nad I neded a new heat gasket. Omega fixed it within days.

2 years ago

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Shaquiras Lithonia, GA

Customer service is great. I call them anytime I need something done. I needed to use my warranty in October when my transmission when out and my experience wasn't great. They took a long time to get my transmission and everything done. As far as my policy, they said I would get a rental car when my car needed service, but it was inaccurate because they expect it to come out of your pocket. They don't stipulate that when you sign up for their service. They can do better with communication and stipulation. And they can also do better as far as understanding that some customers have more of a difficult time making sure that payment is paid within 30 days before they close the account out. I think it should be 60 days. They should allow you a little more time.

2 years ago

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Mike Edmonton, KY

When I hadn't used it before, they found out there was something wrong with my trip expenses and it was covered so it worked out just fine. There were a couple of things that needed to be replaced. And I went in and had it checked out at the dealership and showed them Omega Auto Care's card and they were very pleased. We are very impressed with the professionalism and speed of taking care of business.

2 years ago

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Reply from Omega Auto Care

Mike, We appreciate your kind review, and it'a always great to hear when we have met the expectations of not just our customers, but also the repair facility. We definitely work on having the most efficient processes as possible, so to hear that it was easy for you to use is fantastic. Safe travels!! -Omega Auto Care

Oct. 10th, 2019

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Sandra Elgin, ND

I used it when I needed a new battery. It sounded like a pretty good deal so I took it.

2 months ago

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Hans Schmidt

The product is convenient because I have all of my information handy on my mobile phone.

2 months ago

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Jim

Most people have omega and are very satisfied with them. They have been very prompt.

2 months ago

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Brian Iron River, MI

They cover a lot of stuff. I used it for a new battery. They always help me when I need help. It protects my car in case anything happens.

3 months ago

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Steve Marne, MI

When I picked up my Ford expedition, the heater wouldn't work. It was low on antifreeze. The check engine light was on, O'Reilly auto parts reset the computer because it showed a bad spark plug a number one cylinder. I haven't checked out the rest of the stuff yet.

4 months ago

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Debra w Edwards Tulsa, OK

Because I've had no problem I got went fast for oil change they located right away I'm heading no problem good looking out

5 months ago

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Janet Comer Akron, OH

Great prices to protect my vehicle the best customer service around and very friendly. I would highly recommend to any vehicle owner

5 months ago

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Michael North Babylon, NY

The people are very nice and polite but I am unhappy with them because I sent in a receipt for an oil change a month ago and I haven't heard anything from them.

5 months ago

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Jeannette Bradenton, FL

So far so good the time I had to deal with them. I had to get an oil change and to make sure the car was in good working condition.

5 months ago

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Tracy Botruff Mount Pleasant, SC

It took over 2 1/2 months to pay a claim. My claim was delayed for many issues...lost pictures of bad tire, sent check to wrong address, etc. Many vendors did not want to work with Omega due to delays in being paid

5 months ago

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Nora Redmond, OR

It's been covering what it promised. Customer service was really helpful in explaining things to me. They were really very helpful so I'm really thankful for it.

7 months ago

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Raul Orlando, FL

The person that signed me up misrepresented what the truth was. He didn't tell me the truth because he said that they change a fuel pump at seventy thousand miles and then when I called back they said that that wasn't true. I've used the warranty for an oil change, that's it.

7 months ago

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Ahmad Melrose Park, IL

The customer service is very good. They know what they are doing they said they good in when you talk them they're very polite but then the payback is very slow.

8 months ago

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Jasmine Roanoke Rapids, NC

I have been with Omega for awhile now . I enjoy the fact I can call and there are always there to help . My car haven’t need anything major done to it thus far but I know Omega will be there to help . Omega reimbursement process is great . Thank you for the oils changes payments!

5 months ago

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Connie Price Portland, OR

I only just got on the plan. I went to have my car serviced at one of the designated shops and it went seamlessly. The auto shop I chose is family owned. Their people were friendly and efficient and got me in and out quickly. I feel confident that I'll get good service with them in the future. Payment was seamless with my Omega plan.

9 months ago

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Danny Fogarty Fort Worth, TX

They are not very prompt in paying a claim.I have been waiting 3 week for a claim to be paid.

1 month ago

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Erica Barnes Sarasota, FL

4 experience and worth the money, nice how you can get reimbursed for certain repairs and regular maintenance including oil changes and batteries. 5 customer service as well and they were very helpful with negotiating the price

1 year ago

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Reply from Omega Auto Care

Erica, It sounds like you have been able to take full advantage of you policy, so it's great to get feedback from you on the benefits. We appreciate you taking the time to share, and for choosing Omega Auto Care.

Mar. 29th, 2021

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Jeffrey Lawtey, FL

I chose Omega because they called me and I decided to go with them. I needed to have my brakes fixed and they paid for everything except for $122 which was pretty nice. If I hadn't had the coverage, I would have had to pay over $300 to get the brakes fixed.

1 year ago

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Cynthia New Hyde Park, NY

Their customer service team is always there when I need them and they always answer questions I have. They are very respectful to me. When I used my warranty, they paid for everything and they dealt with the vendors directly themselves.

1 year ago

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Darren Brentwood, TN

I've had a great experience with this company. Whenever I talk to anyone over the phone they give me great service. I needed a part replaced and Omega talked to the auto shop for me and got everything sorted out and taken care of. Now everything works perfectly and worked out just as I expected.

1 year ago

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Kyle Michelsen

I've been completely satisfied with the coverage from Omega Auto Care. I got a free oil change as well as $100 to the replacement of my battery when I needed a replacement. Customer service has always been fast, friendly and reliable.

1 year ago

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Eleanor

Omega Auto Care gives good service. I've had no problems with getting anything they've offered me. Once I got an oil change and had no problems getting it done, they took care of it. They have a really good extended warranty and give you extra free things along with it.

1 year ago

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Robert Thomasson

Had to use omega for the first time. Customer care made it easy and very helpful. When at dealership getting repairs the cov19 had things slow down on authorization. But customer service jump into action and went beyond the call of duty and help me get all

1 year ago

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Rachel Butler

My experience so far has been great. Customer service is wonderful. I have not had any problems so far. When it was time for a oil change, it was on a Saturday and they close on Saturday, so I had to used my money to pay, they reimburse me with no problems.

1 year ago

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Anita Tampa, FL

I’ve been recommending Omega Auto Care toe everybody. They have excellent customer service, it’s responsive and user friendly. Easiest company I’ve worked with. I had to get my brakes done recently and the warranty covered a hundred and forty dollars. They seem to really care about their product. I am a pretty happy customer.

1 year ago

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Marvin Delta, OH

So far every time I’ve used them, they’ve always been very nice. They give you free oil changes and maintenance for the first year so we’ve used it for oil change twice and got a wiper blade. It’s been very good. They keep taking care of our problems. They’re trustworthy and pay the bills that need to be paid.

1 year ago

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Bryan Santa Anna, TX

It can be hard to get a hold of customer support and it takes them a while but it is cheaper than what they offered me at the dealership and it helped me get parts for my car when my brakes went out. The reimbursement check came within a week or two.

1 year ago

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Kimberly Ocean Springs, MS

I trust omega. I value omega. I would highly recommend omega. Their customer service and everything makes it worth it. I had my battery fail me and they reimbursed me for my brand new battery. I am satisfied with omega. It is worth the money.

1 year ago

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Anonymous Louisville, KY

I appreciate the simplicity of the way Omega does stuff. The terms of the contract were explained in great detail. The service offered were what was directly impacting my needs. The support team is responsive. The greatest feature is the reimbursement for the products.

1 year ago

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Ralph Cynthiana, KY

They amount of money I pay is good compared to everybody else that has ever called me for the same service. they are very trustworthy. There is no joking around, everything is precise. The care is excellent. When I had my oil changed, I was reimbursed a good portion of the price.

1 year ago

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Ronald

My rear end differential in my Cadillac went out and I took it to the dealership and Omega paid 100% and I paid my small deductible. They were prompt and professional. Customer service was excellent. They're always there when I need them.

1 year ago

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Reply from Omega Auto Care

No one wants surprise repairs for $2,500 , and it looks like you purchased your policy just in time. I'm glad we were able to be there for you, and we look forward to serving you in the future. Thank you for choosing Omega Auto Care!

Sep. 4th, 2020

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Chris Houston, TX

Everything I needed has been delivered at this time. My fuel pump went out while I was at the airport and the car just shut off. I called for roadside assistance, they got there immediately and then the next day they called the car again to the shop to get repaired. They took care of everything and everything was solved. They were great.

2 years ago

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Reply from Omega Auto Care

It sounds like everything was handled expeditiously, and I am happy to hear it. We appreciate your business!

Sep. 3rd, 2020

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Lori Westlake, LA

When they called me, the deal sounded good so I went ahead and took it. I get excellent service and customer care. They are very courteous and very professional. I was able to get my air conditioning fixed in my truck with no cost to me when it went out.

2 years ago

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Reply from Omega Auto Care

Thank you for sharing your experience! We are very happy to hear that you have had such a great experience, and that our staff was helpful. We appreciate you being part of the Omega Auto Care family

Sep. 3rd, 2020

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Frank New Haven, CT

Omega Auto Care is very good and responsible. When I needed their service, they were right there, satisfaction guaranteed. The customer service representative Shannon, I believe, is very attentive and right on time. I just love the service. I would recommend it to anyone because Omega is the best.

2 years ago

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Reply from Omega Auto Care

Frank, Thank you for such a kind and detailed review. You have been with us for quote a while, and with $8,800 in paid claims, you're a great example of how well our policies work for people. We hope you continue to be a a part of the Omega Auto Care family for years to come.

Sep. 3rd, 2020

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Anonymous Luttrell, TN

Recently I had to use omega on the mount field belt cover thing. It was a necessary and expensive repair and I am thankful I have this extended warranty to help pay for it. They are efficient answering the phone and my questions and they are reliable when I need help. Thank goodness I can send in receipts and get reimbursed on larger expenses though I have difficulty getting reimbursed on routine maintenance.

2 years ago

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Erna

I chose them because they offered me a good price on an extended warranty. I've used my warranty twice this year and they settled everything. They sent an inspector to the dealer to check the items that the dealer said needed to be repaired and they approved everything within two days.

2 years ago

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Reply from Omega Auto Care

Erna, We appreciate the kind words. With $6,237 in claims paid out in just a year, you are definitely a great example of how great these plans work, and what a lifesaver they can be. Thank you for choosing Omega Auto Care!

May. 22nd, 2020

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Robert

Each time I have needed them they have been there. It takes very little effort. The dealership contacts them in a timely manner and expedites the repairs on my vehicle. When I've had an issue they've been very responsive to my needs.

2 years ago

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Reply from Omega Auto Care

Thank you for choosing Omega Auto Care

May. 22nd, 2020

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Leroy

We had some problems with the shocks on our care. They were able to fix it for us for our $100 deposit. They were really good to me and gave excellent service. They investigated themselves to make sure that we were well taken care of and our car was serviced in an excellent manor.

2 years ago

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Reply from Omega Auto Care

We are happy to hear your claim went smoothly, and was handled in a timely manner. We strive to always provide world class service and I am glad it showed.

May. 13th, 2020

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Regina Kurtz

I bought the policy 18 mos ago and never used it. I recently needed some work done and referenced my warranty. I was able to make a costly repair for $100. I even made mention of a problem I was having with a door lock and it covered that as well. I'm extremely satisfied with this policy.

2 years ago

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Reply from Omega Auto Care

We are very happy to hear that you were able to have full peace of mind with the help of Omega Auto Care. Thank you for choosing us, and we appreciate your business.

May. 13th, 2020

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Dina Okeechobee, FL

They have the best insurance offered for the right price. I had to use it for my fuel pump. They only cover a certain amount for a tow and then I had to pay my deductible and that was the only thing I had to pay for. Other than that I didn't have to deal with anything everything was taking care off.

2 years ago

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Reply from Omega Auto Care

Thank you you for sharing your experience Dina!

May. 22nd, 2020

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Denise

Customer service has been great, except for the last time when they took two days to make a decision. Something had happened with the spark plug or piston and they did cover it, it just took a few days to decided, but eventually everything was taken care of.

2 years ago

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Rachel Palm Beach Gardens, FL

They've been instantaneous in their reply and their care. In the past few months I've needed to use it four times and they've taken care of all expenses except the deductible. They were checking in and the tow truck arrived immediately.

2 years ago

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Reply from Omega Auto Care

Rachel, It sound like you have had quite the bad luck lately. Four time is quite a bit, but I am glad we were able to be there for you in your time of need. We appreciate your business! Sincerely, Omega Auto Care

Feb. 13th, 2020

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Matt Fairview Heights, IL

I've never had an issue getting through. There's never long hold times. They are always happy and helpful. So far I've only used the road side assistance and they came and helped me change a tire and reimbursed me $100 for the flat tire. With Omega Auto Care you get exactly what you pay for.

2 years ago

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Larry

With Omega, All I do is just take it in the shop and let them take care of it and they called extended warranty for me because I have to do is just pay your deductible a hundred dollar deductible.. I still have a little problem - I want to know why date they can't fix my radio because it's hooked in with electronics all up system.

2 years ago

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Reply from Omega Auto Care

Larry, Thank you for sharing your experience. Please reach out to our office for clarification in regard to your repair. -Omega Auto Care 877-850-0443

Jan. 3rd, 2020

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Reagan Baytown, TX

For the most part it was a really enjoyable experience. They handled it pretty quickly and I didn't have to pay out of pocket, I only had to do an hundred dollar deductible, which was nothing compared to the real price. It is very affordable. Customer support was always helpful and answered all my questions in detail and never made me fell like I was asking too may questions. I was very satisfied.

2 years ago

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John

It was pretty good but it took far longer than I think it should have to resolve my issue that I needed to use it for. My transmission was going bad on my car and I needed to get it fixed and I took it to the dealer because they met all the criteria for the insurance and it was weeks before I got my car back. I think it is important because with out some kind of warranty, when things come up you're unable to provide your own payments so it is good to have backup so I do think signing up was a good decision and not a waste of money.

2 years ago

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Anonymous North Miami Beach, FL

Omega is willing to do anything you need to be done, which is good because my car is special and needs to be taken care of properly. They did what we asked them to do. Everything has been good. If anyone wants to spend the money, I would definitely recommend it.

2 years ago

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Reply from Omega Auto Care

We are glad to hear that we are taking care of your vehicle the way you want, and we appreciate the recommendation.

Nov. 11th, 2019