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Omega Auto Care

Name: Omega Auto Care
Rating: 3.2

3.2

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541 User Reviews

6.2

Overall Score

3.2

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541 User Reviews

6.2

Overall Score

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Bottom Line

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Company Details

Time in Business

11 Years

Company Headquarters

50 N Laura St, Suite 2500, Jacksonville, FL 32202

Number of Reviews 541

info Source of Information

LAST UPDATED: March 30th, 2024

Omega Auto Care is a car warranty provider. Mechanical car repairs can be costly and Omega aims to "take the stress out of auto repairs and surprise maintenance" for car owners with its quality car protection. Its vehicle service contract covers the repair bill, based on the level of coverage you choose.

Customer Review: Robert

"Each time I have needed them they have been there. It takes very little effort. The dealership contacts them in a timely manner and expedites the repairs on my vehicle. When I've had an issue they've been very responsive to my needs."

View Omega Auto Care Customer Reviews

Omega Auto Care provides car warranty plans which are different from a factory warranty because they can be purchased outside of the automotive company that the car was purchased from. Omega Auto Care strives to offer quality customer service and simple car warranty auto repair claims. Omega Auto Care also offers a maintenance benefit package that is complimentary during the first year. This repair offer makes Omega Auto Care stand out from other car warranty companies.

Omega Auto Care refunds the posted labor rates at repair facilities instead of refunding the national average, which can be lower than posted labor rates. This reimbursement method benefits Omega Auto Care clients by ensuring that they do not have to worry about paying the difference between the national average and the listed rates. Omega Auto Care is also a member of the Vehicle Protection Association.

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The Good

Provides a Variety of Warranty Plans
Roadside Assistance for All
Available in 46 States
Customer Service
Additional Maintenance Coverage

Provides a Variety of Plans

Omega Auto Care offers vehicle owners three different warranty coverage protection plans, common to the industry:

New Exclusionary
Used Stated Coverage
Powertrain Protection

The cost for each of these plans varies, but the extended auto warranty prices at Omega Auto Care start at $59.99.

New Exclusionary Plan

The New Exclusionary Plan is a vehicle warranty for models that are no older than seven years and have less than 100,000 odometer miles when the customer purchases the contract. This plan offers the company's highest level of coverage, out of all the vehicle service contracts offered by Omega Auto Care. It offers comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.

Used Stated Coverage

The Used Stated Coverage Plans are for vehicles that are no older than ten years and have less than 150,000 odometer miles. This plan offers slightly less coverage than the New Exclusionary plan. Still, it offers nearly comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.

Powertrain Protection Plan

The Powertrain Protection Plan is for car models that are less than 15 years old and have less than 250,000 odometer miles. The Powertrain coverage options have three different options; Powertrain Enhanced, Powertrain Plus, and Powertrain. The Powertrain Plan has the least amount of coverage, then Powertrain Plus, followed by Powertrain Enhanced.

All three Powertrain plans offer coverage on many components of the engine, transmission, transfer case, drive axle, and more. However, they have limitations when it comes to the A/C, steering, brakes, suspension, and other areas of the car.

Roadside Assistance for All

Each contract with Omega Auto Care includes 24-hour roadside assistance, which consists of the following benefits:

towing
jump starts
partial reimbursement for flat tire repairs
vehicle fluid delivery
lockout services
flat tire repair payment help
rental car reimbursement
trip interruption assistance

Available in 46 States

Omega Auto Care is available in 46 states in the United States, including Washington, D.C. Omega Auto Care’s wide range of coverage makes it possible for more cars to be covered.

FYI, Omega Auto Care does not currently offer warranty plans in the following four states:

California
Minnesota
Rhode Island
Washington

Customer Service

Overall, according to the reviews found on Best Company, Omega Auto Care customers are fairly satisfied with their customer service experience. Many of the verified Omega Auto Care reviews mention Omega Auto Care’s customer service and claim filing system as a strong point. Customers report that its customer service is friendly, knowledgeable, and quick when it comes to their questions and car repairs.

Whenever customers experience a problem with their vehicles, Omega Auto Care advises that they immediately pull over and call the roadside assistance provider included in their warranty. The tow company will tow the customer's vehicle to a nearby repair facility. When it comes to filing a claim, the customer first needs to call Omega Auto Care to begin the claim process. From there, Omega Auto Care will make sure that the customer's car is diagnosed to determine where the car failure is occurring.

The customer can utilize the rental car option if the maintenance repair is approved. Omega Auto Care keeps the claim system as simple as possible by picking the customer up, towing the vehicle to the repair shop, providing a rental car, and paying the maintenance bill for the repair services. Omega Auto Care strives to make it easy to take advantage of its vehicle protection coverage.

Additional Maintenance Coverage

Omega Auto Care is one of the only providers that offer a free maintenance benefit package with their plans. The maintenance benefits include oil changes, a battery change, a brake pad replacement, cooling system maintenance and lube, and safety inspections. This maintenance package can be valued at up to $500.

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The Bad

No Coverage for Exotic Vehicles
Limited Coverage Plans

No Coverage for Exotic Vehicles

While Omega Auto Care covers most vehicle makes and models, it does not offer coverage for luxury brands such as Lamborghini, Bentley, Ferrari, Rolls-Royce, etc.

Limited Coverage Plans

While Omega Auto Care offers three different extended warranty plans, there are other vehicle warranty companies that offer more warranty options. Furthermore, if a car is older than 15 years or has more miles than 250,000 odometer miles, there are no car warranty plans available through Omega Auto Care.

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The Bottom Line

Choosing the right service contract for you from a trustworthy warranty company is essential. Omega Auto Care offers its clients plenty of coverage options to choose from to ensure they can get the amount of coverage right for them. Omega Auto Care is available almost everywhere in the United States, making it accessible for most people.

Omega Auto Care offers quality customer assistance to answer your questions quickly and process your claims promptly.

If Omega Auto Care interests you, call an Omega Auto Care representative to ensure the company offers coverage in your area and for your vehicle.

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User Reviews

Star Rating

3.2

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541 Reviews

Review Breakdown

5 grade

56%

4 grade

19%

3 grade

10%

2 grade

1 grade

10%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Tyler Gough

We were very disappointed to find that our “comprehensive +” coverage didn’t actually cover more than $400 of a $4000 bill. And what is really disappointing is that they requested that our mechanic buy used parts to cut costs. And then flat out denied this. It’s super shady, you know it is, don’t let your car dealer talk you into this bs.

2 weeks ago

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Verified Customer

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J. Easton, MD

When I call them, they get back to me. Sometimes I have a hard time reaching them because they're evidently busy. But once I get them, they do take care of the problem. They are very nice people. About a month ago, I was getting a new battery. I had my card with me and everything and I knew everything was OK, but we had a hard time trying to get through to them. But once we did, they took care of it ASAP.

11 months ago

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Verified Customer

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William

My Lexus had two gaskets on the cross arms that were out, plus the front brake pads needed to be replaced and the rotors needed to be resurfaced. The technician called, just like he should, and asked what would be covered. Omega said the gaskets on both sides, the brake pads, and the labor but not the rotors. So he gave me a price based on that. When he called to get the payment, they only paid him for the pads and not the gaskets. Come to find out they told my service technician at the Toyota dealership that they will not cover Toyota factory parts. They only cover aftermarket parts, which makes no sense to me whatsoever. So I have to come out of pocket when I wasn't expecting it for these parts. I paid $2400 for this warranty that I'm thinking is going to cover these things.

9 months ago

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Verified Customer

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Nicholas Bedford, TX

I bought 2 warrantees. Dropped my policy at endurance,on my XT5 after a year, (0 claims) transferred my XT5 and renewed one on my CTS. 125k mi After meeting the minimum requirements, (just over 1000 miles, and a few months passing, felt a vibration. figured I’d get my daily driver CTS looked at. Took it to Sewell Cadillac, [the only people I’ve had service it.] They said 400 for a transfer case sensor. (Not covered) in order to see if damage was transfer case. (It wasn’t) Needs motor mounts. 1100 (not covered). Transmission mount 600 (not covered) front brakes 950 and rear brakes, 450 (warrantee reimburses 100 dollars) out of 1400? Electronic door pad switch going out. 550. (Not covered) and technician smells coolant. I Paid the 250 diagnostic fee, radiator, it has a pinhole. 1900 dollars (not covered). After paying almost 5k for a warrantee on a car with 125k miles… what exactly is covered? I previously had the warrantee, and it was fantastic. What changed?

10 months ago

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Verified Customer

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Donald Washington, PA

I like it because it protects my truck all around and we used to travel a lot. The price is good and it does protect everything. I pay $250 for a year of coverage. It covers the oil, breakpads, and all that stuff. I have the plan on my wife's car and my truck. So far they paid me for an oil change for my wife, but not mine. I haven't heard back from them on that and it's been over a month.

1 year ago

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Verified Customer

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Michael Albuquerque, NM

Easy to deal with, friendly, and very informative. I was looking around for car warranties and Omega stood out because they covers oil changes. I found that more interesting and more valuable - something I would use more often than having a major breakdown. Also they're affordable. They saved me a few dollars on repairs - on my brakes - and it would have cost me more out of pocket without Omega. It was pretty simple.

1 year ago

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Verified Customer

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Gregory Bethlehem, PA

Sometimes the service was a little slow. They messed up some of my financial stuff one time when they changed systems or something and the payment didn't go through, so that was my only glitch so far with omega. I just recently used my warranty in the car dealer negotiating column and it worked out. Everything that needed to be done worked out perfect. I'm satisfied overall

1 year ago

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Verified Customer

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Debbie Roanoke, VA

I got this to protect my car in the future in unexpected you know things. I wish they would at least accept phone calls on weekend or just on Saturday's at least. I went to get an oil change for the initial purchase and I ended up having to pay for it myself because there was no one in on Saturday (the only time that I could actually have it done). They told me they would reimburse me, but they ended up just taking care of the next on.

1 year ago

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Verified Customer

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Robert & Jean Chebanse, IL

They've been good to us. I am pretty confident with the program. Everything that is covered is done without a problem. My wife recently got an oil change and she got reimbursed for it with no problems. We have been pretty loyal to them and they have proven to be loyal to us. They gave us a good renewal policy. There is always room for improvement business wise but I have been pretty happy. I have recommended them to people.

2 years ago

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Verified Customer

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Marcia Seffner, FL

When I call in, no matter what, they were helpful and informative. I used it for a service on my vehicle and I needed the oil change and different stuff like that and I was kind of surprised at some of the stuff that was covered because they covered the oil changes and so that came in handy. They weren't timely each time it was kind of annoying when I did not understandhow the service was nonstop, so each time I log in they were very informative and patient. They do what they said they work on it.

2 years ago

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Verified Customer

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Crystal M. Fort Worth, TX

The care is exceptional. And I really liked the company. I had to use my warranty a couple times and it said I had to use it. I use this to get my brakes fixed which was the main part of the warranty and Auto mechanic who did the work there this was one of the best vehicle maintenance warranty sees that pristine talk never had a problem always got things taken care of without issue.

2 years ago

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Verified Customer

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Patricia Birmingham, AL

I have no problem with Omega. I continue be with them. I called them on my transmission was going bad and they took care of that. All I had to pay is the deductible and they pay the rest, no problem. I love the work that they do. I had no problems with them. I haven't had any problems. And I like the service that I get from them and I hope and pray I continue to get that great service.

2 years ago

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Verified Customer

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Emery Pineville, NC

I chose Omega Auto Care because I'm probably going to have major issues with it. Every time I call them they are very helpful and I never have issues with communicating with them about things I have issues with. I've used the oil changes that are included in my warranty and it went pretty smoothly. I didn't have to do much of anything other than give me my warranty card at the time of payment.

3 years ago

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Verified Customer

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Donald

I originally started with their policy because they did a promotion where you could get three oil changes after signing up with them. I think it takes a little while to get reimbursed when you have your car fixed. I understand that it might take a little longer due to COVID-19, but I still think they should put more attention to getting people paid faster.

3 years ago

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Verified Customer

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Tiffany

Customer service makes sure I get the service needed. They even talk to places I've been to to make sure everything was covered. One time I needed an oil change and went to a place that said wouldn't cover under my warranty. I called Omega and they helped me find a place that would accept them. They made sure I had an appointment scheduled and everything before I went in. They eliminate confusion and make sure everything is being taken care of.

3 years ago

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Verified Customer

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Sandra

Their customer service is awesome! Anytime I call, I never have problems getting through to them and they always take care of my issues. My car just wouldn't start one time and when I called they had me take my car to the dealership to get the battery replaced. They always take care of things in a timely manner. They have the best value and seem to be the best company for my auto care, and I've already recommended them to other people.

3 years ago

Reply from Omega Auto Care

Thank you for sharing your experience Sandra!

Jul. 28th, 2021

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Verified Customer

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Crystal Chiles Frisco, TX

Excellent customer services! They take their time to speak with you and try to see how they can keep your business and how they can make it better for you. I like how they work with you and not forceing you into something you don't want to do. They even will rached out to you later if you are not sure about what you would like to do at that time. Theu are just a great company to work with.

3 years ago

Reply from Omega Auto Care

Thank you for sharing!

Sep. 3rd, 2020

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Verified Customer

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Bonnie Anderson, IN

This warranty was in my budget. Omega has always been polity and ready to help me when I call. I just recently needed to use my warranty because smoke was coming out of my car and it was smelling like coolant. I took it to the Buick body shop and they were going to check it over when I found out that my turbo was leaking nad I neded a new heat gasket. Omega fixed it within days.

4 years ago

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Verified Customer

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Shaquiras Lithonia, GA

Customer service is great. I call them anytime I need something done. I needed to use my warranty in October when my transmission when out and my experience wasn't great. They took a long time to get my transmission and everything done. As far as my policy, they said I would get a rental car when my car needed service, but it was inaccurate because they expect it to come out of your pocket. They don't stipulate that when you sign up for their service. They can do better with communication and stipulation. And they can also do better as far as understanding that some customers have more of a difficult time making sure that payment is paid within 30 days before they close the account out. I think it should be 60 days. They should allow you a little more time.

4 years ago

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Verified Customer

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Mike Edmonton, KY

When I hadn't used it before, they found out there was something wrong with my trip expenses and it was covered so it worked out just fine. There were a couple of things that needed to be replaced. And I went in and had it checked out at the dealership and showed them Omega Auto Care's card and they were very pleased. We are very impressed with the professionalism and speed of taking care of business.

4 years ago

Reply from Omega Auto Care

Mike,

We appreciate your kind review, and it'a always great to hear when we have met the expectations of not just our customers, but also the repair facility. We definitely work on having the most efficient processes as possible, so to hear that it was easy for you to use is fantastic.
Safe travels!!

-Omega Auto Care

Oct. 10th, 2019

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Verified Customer

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Robert

I've recently used it twice for two different vehicles, and for both vehicles I was not happy because instead of just paying my $100 deductible, I ended up paying a lot more because they don't cover the shop's rate, so I had to pay the extra that Omega didn't pay. With other car warranty companies I've had in the past, I've never had that. I pay my $100 deductible and then they covered the rest 100%.

9 months ago

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Verified Customer

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Amy Woodstock, GA

Positive: they did find a used transmission for my car that had less miles than my broken one. Negative: it is very difficult to get them on the phone. My car dealership service advisor got annoyed after not getting an answer after being on line for over 20 minutes without ever speaking to someone. He said he wouldn’t not try again . I was going on a trip and told him to fix car and I would submit it. Now I don’t think they will cover repair because it wasn’t pre authorized. Also, it seems there may be only one lady handling reimbursements so it takes a wile to be reimbursed for maintenance costs.

10 months ago

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Verified Customer

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Melisa Red Oak, OK

I like them because they're easy to talk to. I've used my warranty, the mechanical side of it, 2 or 3 times now. I've had oil changes, had brake pads done on the back of my vehicle, I had an issue with my water pump that was all covered. It's a good warranty.

1 year ago

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Verified Customer

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Celestina Woodsboro, TX

I think they're great. I've gotten one oil change out of them and I'm up for another one and in another week, I think that's great. We have roadside assistance, and if there's a pre authorization that needs to be required, I can call in to customer service and get the information that I need right away.

1 year ago

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Verified Customer

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V. Columbia, MO

I like the fact that Omega included little extras like 3 oil changes, windshield wipers, brakes, things like this. $100 deductible instead of "this time it might be this amount," "this time it might be this amount." I've used it once and I'm getting ready to do an oil change here in the next week or so, so I'm really happy with them.

1 year ago

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Verified Customer

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David Lake City, FL

I have peace of mind knowing that if anything happens to my vehicle I know that it would be fixed and I don't have to have a high auto bill. My AC went out and I took it to the dealership. They checked it out, they called Omega and got an approval to get this problem fixed and few days later it was fixed.

1 year ago

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Verified Customer

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Anonymous San Antonio, TX

Follow through with what you say in your contract and make sure that your customer service people read the contract. They had denied me, but it was just for a regular maintenance. I did have one more claim and they denied it because they didn't read it properly. We held on hold for 2 hours and when I finally got through my repair was denied, and that was from the car repair shop, so I had to call, stay on hold again for another hour and a half. I finally did reach somebody who was able to approve. It took the young lady a while to dig down into the notes, but she did figure it out and she did pay for it and that was just for maintenance. That wasn't even a repair.

1 year ago

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Verified Customer

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Loretta Lewis-Perez Davenport, FL

We've had both are SUVs serviced using Omega's maintenance plan and we have not had any problems. Everything has gone through smoothly and we also haven't had any complaints from the service provider after or before they've contacted Omega.

1 year ago

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Verified Customer

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Timothy Capitol Heights, MD

My contract person that I've been talking to is doing all right. Everything that was required that I needed was offered to me. I'm very satisfied with the refund session that you offer when a customer approaches our pocket costs. The refund doesn't take too long to come back. Their response time sometimes can be low getting back to you, but once they do as I mentioned, therein no hassle. They go right through the requirements.

1 year ago

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Verified Customer

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Pauline Roanoke, VA

My overall experience with them was very good. Whenever I tried calling, there was always someone there to be with me. They are not bad, I would rate the company a nine out of ten. It was satisfying. They are always there, I would go with them again.

1 year ago

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Verified Customer

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John Vero Beach, FL

I got it on my one car and I was so happy with the quality of the of the program that I called them immediately to put my second car under warranty as well. They respond well and quickly. The dealer was unbelievably happy and impressed with Omega.

1 year ago

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Verified Customer

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Keith Crestview, FL

When I needed some work done on the vehicle it was done in a timely matter. My water pump went out when I purchased the vehicle. And I was able to get it fixed right away. Another time my AC went out, and I was able to get that fixed as well. I'm very happy with them, I don't have any complaints.

1 year ago

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Verified Customer

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Nicholas Rio Rancho, NM

It is definitely worth the money. My transmission went out on the car. And I bought the dealership. They took care of it. The process of getting my car fixed after bringing it in to the shop could go a little bit quicker, within the next day would be nice. Just as soon as possible.

1 year ago

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Verified Customer

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Julia Saint Augustine, FL

It has been a top notch service. I'm very happy with them. I was surprised to find out that they covered oil changes when they covered mine. Any questions I had were answered immediately and the customer service has been awesome.

1 year ago

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Verified Customer

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Anonymous Talladega, AL

They always call when I take my car in to have anything done to it and then Omega gets signed on it and they do what they're supposed to do. I've never had them refuse to pay when they were supposed to like when I got the car serviced or had to have anything done to it.

1 year ago

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Verified Customer

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Anonymous Spartanburg, SC

I am very likely to recommend them. They answered all my questions. I needed an oil change verified by omega and they contacted me to do so. Then I contacted them and they got right back with me, they told me what was needed and I did it and turned the paperwork in, it was very easy.

1 year ago

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Verified Customer

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Wayne Brooklyn, NY

I already recommended them to someone. They have a great plan that fits my budget. I didn't have any problems, everything went smoothly. There was only one time working on some brakes and I called about the brakes but the dealership let me go through and I ended up paying out of pocket for it.

1 year ago

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Verified Customer

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Rachel Miller Lithonia, GA

I've used them before and I've had a really, really good experience with them so I started to go ahead and use them again.Any time I call and I have a question about my policy or have a question about a claim that I have put in I get some pretty honest feedback that's pretty detailed. I just use my warranty on my two thousand eleven Honda pilot the pistons had oil in them and it was major. There's some things that they don't take care of I wish they would.

1 year ago

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Verified Customer

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Carol

They've always been very very helpful, very polite, and they address your issues right away. I've used it several times and it works very well with the with the dealership. Everything went smoothly - I didn't have any problems. I encourage people to get extended warranty, it's worth it.

2 years ago Edited January 10, 2024

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Verified Customer

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Glenda

They gave me a good deal and they always come through. I used it whenever something needs it. They helped me fix my radiator and I only had to pay my part of the deposit. They paid the rest. They’ve been true to their words.

2 years ago

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Verified Customer

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Robert Tucson, AZ

So far I haven't had any issues. Everything is taken care of. They have been exceptional. When I have a question, they answer me. I was able to get my oil changes smoothly. I was reimbursed for all the costs. I was worried about where to take it but it wasn't a problem.

2 years ago

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Verified Customer

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Stephanie Weirton, WV

I have five children and need to make sure my van is taken care of. I used my warranty a month and a half ago, it kept dying, I took it in and they were able to do an oil change and get a new battery. It was taken care of very smoothly. It was very helpful on the money basis. Typically customer service answers when you call. There was once a bit of confusion on what was actually covered on the policy. I didn't understand that it doesn't pay for any kind of labor so it is still kind of expensive to get the van fixed.

2 years ago

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Verified Customer

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Santiago North Bay Village, FL

Good price for a good service. If they can't help you, they look for a way to help you. I've used it to get a free oil change. They helped me find someone to fix my car. You don't have to wait too long to get customer service.

2 years ago

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Verified Customer

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Kim Moore

I was able to get my funds from my oil change sent to me quickly. I could get it done locally , without having to drive an hour to an authorized place that accepted over the phone payment . I appreciated that, as I am disabled and don't like driving further than I have to!

2 years ago

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Verified Customer

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Tanisha West Springfield, MA

Whenever I have a situation, they get back to me and get to the bottom of it. It's pretty affordable and they are really helpful. My battery had died and my Omega care adviser helped me out a lot so and they got to the bottom of it.

2 years ago

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Verified Customer

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James Converse, TX

Sometimes it's been a little difficult actually talking to a person. In the past when I've had to use my warranty to get something first Omega took care of it. I had no issue. Then using the service warranty, it becomes a little difficult with getting the payment done to the Auto stuff

2 years ago

Reply from Omega Auto Care

Thank you for the great review!

Nov. 29th, 2021

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Verified Customer

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Erica Barnes Sarasota, FL

4 experience and worth the money, nice how you can get reimbursed for certain repairs and regular maintenance including oil changes and batteries. 5 customer service as well and they were very helpful with negotiating the price

3 years ago

Reply from Omega Auto Care

Erica,

It sounds like you have been able to take full advantage of you policy, so it's great to get feedback from you on the benefits. We appreciate you taking the time to share, and for choosing Omega Auto Care.

Mar. 29th, 2021

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Verified Customer

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Jeffrey Lawtey, FL

I chose Omega because they called me and I decided to go with them. I needed to have my brakes fixed and they paid for everything except for $122 which was pretty nice. If I hadn't had the coverage, I would have had to pay over $300 to get the brakes fixed.

3 years ago

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Verified Customer

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Cynthia New Hyde Park, NY

Their customer service team is always there when I need them and they always answer questions I have. They are very respectful to me. When I used my warranty, they paid for everything and they dealt with the vendors directly themselves.

3 years ago

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Verified Customer

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Darren Brentwood, TN

I've had a great experience with this company. Whenever I talk to anyone over the phone they give me great service. I needed a part replaced and Omega talked to the auto shop for me and got everything sorted out and taken care of. Now everything works perfectly and worked out just as I expected.

3 years ago

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