Omega Auto Care

Name: Omega Auto Care
Rating: 4.1

4.1

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521 User Reviews

8.5

Overall Score

4.1

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521 User Reviews

8.5

Overall Score

LAST UPDATED: March 31st, 2023

Omega Auto Care is a car warranty provider. Mechanical car repairs can be costly and Omega aims to "take the stress out of auto repairs and surprise maintenance" for car owners with its quality car protection. Its vehicle service contract covers the repair bill, based on the level of coverage you choose.

Customer Review: Robert

"Each time I have needed them they have been there. It takes very little effort. The dealership contacts them in a timely manner and expedites the repairs on my vehicle. When I've had an issue they've been very responsive to my needs."

View Omega Auto Care Customer Reviews

Omega Auto Care provides car warranty plans which are different from a factory warranty because they can be purchased outside of the automotive company that the car was purchased from. Omega Auto Care strives to offer quality customer service and simple car warranty auto repair claims. Omega Auto Care also offers a maintenance benefit package that is complimentary during the first year. This repair offer makes Omega Auto Care stand out from other car warranty companies.

Omega Auto Care refunds the posted labor rates at repair facilities instead of refunding the national average, which can be lower than posted labor rates. This reimbursement method benefits Omega Auto Care clients by ensuring that they do not have to worry about paying the difference between the national average and the listed rates. Omega Auto Care is also a member of the Vehicle Protection Association.

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The Good

Provides a Variety of Warranty Plans
Roadside Assistance for All
Available in 46 States
Customer Service
Additional Maintenance Coverage

Provides a Variety of Plans

Omega Auto Care offers vehicle owners three different warranty coverage protection plans, common to the industry:

New Exclusionary
Used Stated Coverage
Powertrain Protection

The cost for each of these plans varies, but the extended auto warranty prices at Omega Auto Care start at $59.99.

New Exclusionary Plan

The New Exclusionary Plan is a vehicle warranty for models that are no older than seven years and have less than 100,000 odometer miles when the customer purchases the contract. This plan offers the company's highest level of coverage, out of all the vehicle service contracts offered by Omega Auto Care. It offers comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.

Used Stated Coverage

The Used Stated Coverage Plans are for vehicles that are no older than ten years and have less than 150,000 odometer miles. This plan offers slightly less coverage than the New Exclusionary plan. Still, it offers nearly comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.

Powertrain Protection Plan

The Powertrain Protection Plan is for car models that are less than 15 years old and have less than 250,000 odometer miles. The Powertrain coverage options have three different options; Powertrain Enhanced, Powertrain Plus, and Powertrain. The Powertrain Plan has the least amount of coverage, then Powertrain Plus, followed by Powertrain Enhanced.

All three Powertrain plans offer coverage on many components of the engine, transmission, transfer case, drive axle, and more. However, they have limitations when it comes to the A/C, steering, brakes, suspension, and other areas of the car.

Roadside Assistance for All

Each contract with Omega Auto Care includes 24-hour roadside assistance, which consists of the following benefits:

towing
jump starts
partial reimbursement for flat tire repairs
vehicle fluid delivery
lockout services
flat tire repair payment help
rental car reimbursement
trip interruption assistance

Available in 46 States

Omega Auto Care is available in 46 states in the United States, including Washington, D.C. Omega Auto Care’s wide range of coverage makes it possible for more cars to be covered.

FYI, Omega Auto Care does not currently offer warranty plans in the following four states:

California
Minnesota
Rhode Island
Washington

Customer Service

Overall, according to the reviews found on Best Company, Omega Auto Care customers are fairly satisfied with their customer service experience. Many of the verified Omega Auto Care reviews mention Omega Auto Care’s customer service and claim filing system as a strong point. Customers report that its customer service is friendly, knowledgeable, and quick when it comes to their questions and car repairs.

Whenever customers experience a problem with their vehicles, Omega Auto Care advises that they immediately pull over and call the roadside assistance provider included in their warranty. The tow company will tow the customer's vehicle to a nearby repair facility. When it comes to filing a claim, the customer first needs to call Omega Auto Care to begin the claim process. From there, Omega Auto Care will make sure that the customer's car is diagnosed to determine where the car failure is occurring.

The customer can utilize the rental car option if the maintenance repair is approved. Omega Auto Care keeps the claim system as simple as possible by picking the customer up, towing the vehicle to the repair shop, providing a rental car, and paying the maintenance bill for the repair services. Omega Auto Care strives to make it easy to take advantage of its vehicle protection coverage.

Additional Maintenance Coverage

Omega Auto Care is one of the only providers that offer a free maintenance benefit package with their plans. The maintenance benefits include oil changes, a battery change, a brake pad replacement, cooling system maintenance and lube, and safety inspections. This maintenance package can be valued at up to $500.

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The Bad

No Coverage for Exotic Vehicles
Limited Coverage Plans

No Coverage for Exotic Vehicles

While Omega Auto Care covers most vehicle makes and models, it does not offer coverage for luxury brands such as Lamborghini, Bentley, Ferrari, Rolls-Royce, etc.

Limited Coverage Plans

While Omega Auto Care offers three different extended warranty plans, there are other vehicle warranty companies that offer more warranty options. Furthermore, if a car is older than 15 years or has more miles than 250,000 odometer miles, there are no car warranty plans available through Omega Auto Care.

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The Bottom Line

Choosing the right service contract for you from a trustworthy warranty company is essential. Omega Auto Care offers its clients plenty of coverage options to choose from to ensure they can get the amount of coverage right for them. Omega Auto Care is available almost everywhere in the United States, making it accessible for most people.

Omega Auto Care offers quality customer assistance to answer your questions quickly and process your claims promptly.

If Omega Auto Care interests you, call an Omega Auto Care representative to ensure the company offers coverage in your area and for your vehicle.

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User Reviews

Star Rating

4.1

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521 Reviews

Review Breakdown

5 grade

57%

4 grade

19%

3 grade

2 grade

1 grade

10%

Sentiment Criteria

Value

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Quality

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Service

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Verified Customer

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Melisa Red Oak, OK

I like them because they're easy to talk to. I've used my warranty, the mechanical side of it, 2 or 3 times now. I've had oil changes, had brake pads done on the back of my vehicle, I had an issue with my water pump that was all covered. It's a good warranty.

1 day ago

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Verified Customer

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Celestina Woodsboro, TX

I think they're great. I've gotten one oil change out of them and I'm up for another one and in another week, I think that's great. We have roadside assistance, and if there's a pre authorization that needs to be required, I can call in to customer service and get the information that I need right away.

1 day ago

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Verified Customer

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V. Columbia, MO

I like the fact that Omega included little extras like 3 oil changes, windshield wipers, brakes, things like this. $100 deductible instead of "this time it might be this amount," "this time it might be this amount." I've used it once and I'm getting ready to do an oil change here in the next week or so, so I'm really happy with them.

1 day ago

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Verified Customer

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Barbara Memphis, TN

I used my warranty in December and it was a good experience. Chrysler had my car for 4 weeks because they waited on the parts to come, but everything turned out lovely. I would recommend Omega to anybody.

1 day ago

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Verified Customer

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David Lake City, FL

I have peace of mind knowing that if anything happens to my vehicle I know that it would be fixed and I don't have to have a high auto bill. My AC went out and I took it to the dealership. They checked it out, they called Omega and got an approval to get this problem fixed and few days later it was fixed.

3 weeks ago

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Verified Customer

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Ronyika Nutley, NJ

We recently just used it and they were very helpful with letting me know about my contract and what we were eligible for.

1 day ago

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Verified Customer

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Doris Gonzales Columbus, GA

They're very helpful and I've been happy with their service. I have special benefits where some regular maintenance they assist with paying it on, and I've used that twice. Once for an oil change, another was for my brakes.

3 weeks ago

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Verified Customer

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Terri Tampa, FL

Customer service was very excellent and I didn't have any issues regarding a payment being made to the dealership, I didn't have to go through the hassle or run around. Overall, it was a good experience.

3 weeks ago

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Verified Customer

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Anonymous Jacksonville, FL

This is the first I've dealt with this company, and they came through with everything that needed to be done.

1 day ago

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Verified Customer

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Anonymous Lewisville, TX

It's good coverage and it doesn't cost a lot. It's convenient. Little problems in the beginning to make a claim on one of my reimbursements, it took a long time.

1 day ago

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Althea Pompano Beach, FL

Like: The representatives who answered the initial call were extremely courteous, friendly and efficient. They took the time to promptly complete my claim for the repairs on my vehicle. The partial reimbursement of the rental was a plus. Dislike: The individuals who were responsible for the approval of the claim were slow. This caused me to spend extra monies on rental vehicles because of the length of time it took to inspect the vehicle, submit results from the inspection to the claims department, and the claims department to approve the request.

2 days ago

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Alexandrina Westbury, NY

I couldn’t believe it. Sounds to me to be to good to be true. Is TRUE. Efficient, professional and the marvel of all I save money. Finally , a program designed with brain and heart. Thank you .

3 days ago

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Verified Customer

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Diane Liverpool, NY

The communication is terrible. I used it on two occasions. They did well when they worked with the shop to repair a window motor but when I tried to get reimbursed for the services that are supposed to be reimbursed, it was a very, very, very difficult process. There was some sort of a problem that they didn't get the information. I sent it in again and they told me I would be reimbursed within two weeks. It was more like 4 to 6 weeks.

3 weeks ago

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Verified Customer

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Arthur Dallas, TX

I haven't had any problems with it. I was having my car serviced and they had to call Omega a couple times to get a hold of someone. Once they did she was very helpful.

3 weeks ago

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Verified Customer

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Anonymous San Antonio, TX

Follow through with what you say in your contract and make sure that your customer service people read the contract. They had denied me, but it was just for a regular maintenance. I did have one more claim and they denied it because they didn't read it properly. We held on hold for 2 hours and when I finally got through my repair was denied, and that was from the car repair shop, so I had to call, stay on hold again for another hour and a half. I finally did reach somebody who was able to approve. It took the young lady a while to dig down into the notes, but she did figure it out and she did pay for it and that was just for maintenance. That wasn't even a repair.

2 months ago

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Verified Customer

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Anonymous Moundville, AL

You end up paying more out of pocket. When I first asked them about my brakes, they said that they're going to pay $1000 towards the front and the back, but I still ended up paying $600 out of pocket.

1 day ago

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Verified Customer

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Deloris Big Sandy, TX

It used to be really good, but lately it's not. I was told I had five free oil changes, but it was never was explained more to me. I had to pay for it then and then get reimbursed from your company. And to me that's just wrong because I can remember when I was in Colorado and I was with your company and I had five free oil changes and I'll I did was go out to the dealership, get my oil changed. They called in. It was taken care of this part customer saying you have any other. Omega Auto Care should stand by what they sell.

2 months ago

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Verified Customer

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Anonymous Aubrey, TX

It costs a lot of money and you get back very little. I used my warranty in February and they only paid $150.

1 day ago

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Evelyn OBrien Portland, OR

First of all for the amount of money that I have paid you think that I would get more! When I signed up I was told that I would get 5 free oil changes!! NO I HAVE NOT! I still am charged almost 30 dollars!!WTF??????And I had no clue that you would pay "something" for new brakes, and battery!! THANKS for nothing 😝 Oh and by the way I would be really nice if when you are called from the dealership that you could ANSWER THE PHONE CALL,oh and also NOT MAKE ME WAIT close to 2 FRICKEN HOURS just waiting to see if you will okay the service or longer!!!WTF???? As a fleet vehicle you would THINK 🤔 that it would be do faster!! As you can tell for the amount of money that I have given your company I would think that you would take BETTER CARE of your clients!! I would NOT recommend your company to anyone that I know!!

1 week ago

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Verified Customer

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Susan Clinton, CT

I thought I was going to get a deal with them to get more oil changes and I did not. I'm only getting three oil changes and I was supposed to get several more. I'm in the process of calling you guys to cancel the policy. One of the times I did go to get an oil change, they never heard of you guys, so I had to wait for them to get it verified. When a representative tells you they're going to do something, they should follow through and do it and not lie to the consumer.

2 months ago

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Verified Customer

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Loretta Lewis-Perez Davenport, FL

We've had both are SUVs serviced using Omega's maintenance plan and we have not had any problems. Everything has gone through smoothly and we also haven't had any complaints from the service provider after or before they've contacted Omega.

4 months ago

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Verified Customer

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Donald Washington, PA

I like it because it protects my truck all around and we used to travel a lot. The price is good and it does protect everything. I pay $250 for a year of coverage. It covers the oil, breakpads, and all that stuff. I have the plan on my wife's car and my truck. So far they paid me for an oil change for my wife, but not mine. I haven't heard back from them on that and it's been over a month.

7 months ago

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Cameronk Boston, MA

I had to wait hours for someone to show up to tow my car to the dealership when I had an oil leak and barely made it before they closed. Also does “maintenance.” Extra that I subscribe to covers virtually nothing a few dollars for a tire or a brake job. There’s no way I will ever make back all the money I paid you guys.

4 days ago

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Verified Customer

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Anonymous Surprise, AZ

I think it's kind of expensive. I had to get an oil changed so I called Omega and they paid half of it. They're very helpful when I need them.

3 weeks ago

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Verified Customer

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Dignora Shenandoah, FL

I have a very good price for this warranty. I've used my car warranty two time: one for a replacement and another for the oil change

2 months ago

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Verified Customer

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Veronica Norfolk, VA

Every time I've used my warranty they will always come through. The only problem is it takes so long, that's all. Other than that it's great.

2 months ago

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Verified Customer

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Timothy Capitol Heights, MD

My contract person that I've been talking to is doing all right. Everything that was required that I needed was offered to me. I'm very satisfied with the refund session that you offer when a customer approaches our pocket costs. The refund doesn't take too long to come back. Their response time sometimes can be low getting back to you, but once they do as I mentioned, therein no hassle. They go right through the requirements.

6 months ago

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Verified Customer

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Pauline Roanoke, VA

My overall experience with them was very good. Whenever I tried calling, there was always someone there to be with me. They are not bad, I would rate the company a nine out of ten. It was satisfying. They are always there, I would go with them again.

8 months ago

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Verified Customer

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John Vero Beach, FL

I got it on my one car and I was so happy with the quality of the of the program that I called them immediately to put my second car under warranty as well. They respond well and quickly. The dealer was unbelievably happy and impressed with Omega.

8 months ago

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Verified Customer

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Keith Crestview, FL

When I needed some work done on the vehicle it was done in a timely matter. My water pump went out when I purchased the vehicle. And I was able to get it fixed right away. Another time my AC went out, and I was able to get that fixed as well. I'm very happy with them, I don't have any complaints.

8 months ago

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Verified Customer

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Nicholas Rio Rancho, NM

It is definitely worth the money. My transmission went out on the car. And I bought the dealership. They took care of it. The process of getting my car fixed after bringing it in to the shop could go a little bit quicker, within the next day would be nice. Just as soon as possible.

8 months ago

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Verified Customer

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Julia Saint Augustine, FL

It has been a top notch service. I'm very happy with them. I was surprised to find out that they covered oil changes when they covered mine. Any questions I had were answered immediately and the customer service has been awesome.

8 months ago

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Verified Customer

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Anonymous Talladega, AL

They always call when I take my car in to have anything done to it and then Omega gets signed on it and they do what they're supposed to do. I've never had them refuse to pay when they were supposed to like when I got the car serviced or had to have anything done to it.

8 months ago

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Verified Customer

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Michael Albuquerque, NM

Easy to deal with, friendly, and very informative. I was looking around for car warranties and Omega stood out because they covers oil changes. I found that more interesting and more valuable - something I would use more often than having a major breakdown. Also they're affordable. They saved me a few dollars on repairs - on my brakes - and it would have cost me more out of pocket without Omega. It was pretty simple.

9 months ago

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Verified Customer

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Gregory Bethlehem, PA

Sometimes the service was a little slow. They messed up some of my financial stuff one time when they changed systems or something and the payment didn't go through, so that was my only glitch so far with omega. I just recently used my warranty in the car dealer negotiating column and it worked out. Everything that needed to be done worked out perfect. I'm satisfied overall

10 months ago

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Verified Customer

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Debbie Roanoke, VA

I got this to protect my car in the future in unexpected you know things. I wish they would at least accept phone calls on weekend or just on Saturday's at least. I went to get an oil change for the initial purchase and I ended up having to pay for it myself because there was no one in on Saturday (the only time that I could actually have it done). They told me they would reimburse me, but they ended up just taking care of the next on.

10 months ago

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Andrew New Bedford, MA

It’s horrible that it takes months to get a refund back for an oil change cause I’ve been waiting months for my refund and I get i told that I was going to pay one price for six months and then I will change to a less and then it changes so I’m not too happy with the way you guys run things, so no I wouldn’t recommend you guys anyway

2 weeks ago

Reply from Omega Auto Care

Hi Andrew, I am very sorry you are less than satisfied. It should not take several months to get your reimbursement, but since I can only see your first name, I can't look at your account and see what happened. Can you please send me an email at [email protected], and include your contract number? I would love to hear from you. Have a great day!

Mar. 21st, 2023

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Verified Customer

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Patricia Norfolk, VA

I had an electrical issue with my vehicle and I took it in for service. It was taken care of and I just paid the $100 fee.

2 months ago

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Verified Customer

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Kathy Chenango Forks, NY

I work with a girl that helped me every time I needed to get something done. She takes care of me very well. She helps me get the money to the people that get the work done. I got my oil changed done. I got my free windshield wipers done. I got other things as well. Sometimes you get a run around.

6 months ago

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Verified Customer

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Delvaughn Thonotosassa, FL

It's just been great with communicating with them. They covered all but $12 out of my $75 oil change. My money was well spent. It is a good warranty company and I stand behind it.

8 months ago

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Verified Customer

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Robin Edenton, NC

I had some maintenance work done on my car and the company that was doing it didn't want to go directly to Omega and they wanted me to take care of that, so they gave me the receipt. I sent it in to Omega and they sent me back the money. They did take care of the situation that I had and they were pretty prompt about it.

8 months ago

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olga rose Shallowater, TX

They were always considerate about my concerns, they explained coverage clearly & they were polite.

5 days ago

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Verified Customer

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Anonymous Spartanburg, SC

I am very likely to recommend them. They answered all my questions. I needed an oil change verified by omega and they contacted me to do so. Then I contacted them and they got right back with me, they told me what was needed and I did it and turned the paperwork in, it was very easy.

9 months ago

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Verified Customer

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Wayne Brooklyn, NY

I already recommended them to someone. They have a great plan that fits my budget. I didn't have any problems, everything went smoothly. There was only one time working on some brakes and I called about the brakes but the dealership let me go through and I ended up paying out of pocket for it.

9 months ago

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Verified Customer

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Rachel Miller Lithonia, GA

I've used them before and I've had a really, really good experience with them so I started to go ahead and use them again.Any time I call and I have a question about my policy or have a question about a claim that I have put in I get some pretty honest feedback that's pretty detailed. I just use my warranty on my two thousand eleven Honda pilot the pistons had oil in them and it was major. There's some things that they don't take care of I wish they would.

10 months ago

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Verified Customer

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Carol

They've always been very very helpful, very polite, and they address your issues right away. I've used it several times and it works very well with the with the dealership. Everything went smoothly - I didn't have any problems. I encourage people to get extended warranty, it's worth it.

11 months ago Edited April 6, 2022

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Verified Customer

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Glenda

They gave me a good deal and they always come through. I used it whenever something needs it. They helped me fix my radiator and I only had to pay my part of the deposit. They paid the rest. They’ve been true to their words.

11 months ago

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Verified Customer

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Robert & Jean Chebanse, IL

They've been good to us. I am pretty confident with the program. Everything that is covered is done without a problem. My wife recently got an oil change and she got reimbursed for it with no problems. We have been pretty loyal to them and they have proven to be loyal to us. They gave us a good renewal policy. There is always room for improvement business wise but I have been pretty happy. I have recommended them to people.

1 year ago

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Verified Customer

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Marcia Seffner, FL

When I call in, no matter what, they were helpful and informative. I used it for a service on my vehicle and I needed the oil change and different stuff like that and I was kind of surprised at some of the stuff that was covered because they covered the oil changes and so that came in handy. They weren't timely each time it was kind of annoying when I did not understandhow the service was nonstop, so each time I log in they were very informative and patient. They do what they said they work on it.

1 year ago

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Verified Customer

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Crystal M. Fort Worth, TX

The care is exceptional. And I really liked the company. I had to use my warranty a couple times and it said I had to use it. I use this to get my brakes fixed which was the main part of the warranty and Auto mechanic who did the work there this was one of the best vehicle maintenance warranty sees that pristine talk never had a problem always got things taken care of without issue.

1 year ago