Name: Omega Auto Care
Rating: 4.1

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Verified Customer

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J. Richmond, VA

I chose them because of the coverage and pricing.

2 months ago

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Susan Sturgill Mount Clare, WV

When I purchased my Audi A5 I received several calls from various warranty companies and honestly I had not even considered buying this coverage. Something about Omega seemed right with me and I went forward with them out of all the other choices. Unfortunately, a couple weeks ago I needed a major repair. When I took my car to Audi and they said that they have never heard of this company before I got a little sick inside wondering if I made a huge mistake. As it turns out, Audi as well as myself could not have been more pleased with Omega. What a Stellar company. Every time I called, I felt like they knew me. They were always kind and helpful on every call during a stressful time. I highly recommend them!! I could not have made a better choice.

3 years ago

Reply from Omega Auto Care

Susan, Thank you so much for such an honest and detailed review. We also appreciate that you did your due diligence in choosing an auto repair coverage, and chose us. Sometime companies haven't heard f us, the same way we haven't heard of every single repair facility or dealership, but as we grow we hope to become a household name. We hope to continue to exceed the expectations of both you and your dealership. Sincerely, Omega Auto Care

Aug. 19th, 2019

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Kevin Roanoke Rapids, NC

They're not always prompt with the call back and sometimes I have trouble getting a call back when I've been trying to deal with an issue.

5 months ago

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Anonymous Oklahoma City, OK

The process time is a little slow. It is nice and convenient. Reimbursement also took a while.

5 months ago

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Donn70 Donn70 Ft. Washington, MD

Trash place don’t buy they left my car at the dealer for 2weeks until they could come up with an exscuse not to pay for trans without sending an adjuster out they denied even though the vehicle has never been diagnose with any trans issues also lied about free oil changes only covers 50$out of 125$ ha that’s all I got from these crooks congress /justice needs to do something bout these criminals even the dealer said the same thing

3 months ago

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Meredith Livingston Tulsa, OK

When I need any repairs from the car dealership that I go to, they call and Omega gets the invoices taken care of!

7 months ago

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Brenda Alexandria, KY

They need to tell the people up front what are the truth and ask more questions about their vehicles. My car was a rebuild and then when I called them about having something done they wouldn't do it because of that. That is three hundred dollars I lost because they didn't tell me.

7 months ago

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W Manchester, CT

When I call you guys, we always love the service. They explained everything correctly to me. I use it for oil changes and they provide you with that.

8 months ago

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Lloyd Austin Charlotte, NC

Don’t believe them. They said the drive train is covered. I was just told it’s not

2 days ago

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Ashley Kamal Norfolk, VA

I have this this warranty for around 2 years. My first time contacting them for a tow, two representatives, one from Omega and one from complete auto were on three way with me arguing for what felt like an hour about wether or not I had coverage! I was stranded in the middle of the night until they figure out that I was INDEED COVERED & then proceeded to get me a tow. God knows I should’ve CANCELED my policy with them that day. Now, almost a year later, I take my Jeep Wrangler in the shop for a ticking noise & my auxiliary port. Ultimately the shop said they would recommend a new engine. This company then called me, MICKEY B, to be exact, called me and asked for the receipt to my last oil change. I sent those over to him. A week later, he said they did the inspection on my truck & they denied my claim BECAUSE THE ADDRESS ON MY RECEIPT WAS NOT THE SAME ADDRESS OF THE SHOP PER GOOGLE. I said there must be a mistake. I called the shop & they confirmed the address on my receipt is correct. So I sent over the business card of the shop that has the SAME ADDRESS & LOGO on my receipt. After sending my proof to the company I have gotten the run around & they keep asking the SAME questions about my truck over over, like my answers were going to change. Questions like “how long have you had your truck”. I told them this is my first vehicle and I am the only owner. Over & over. I have NOT heard back from this company although I sent in proof of address & etc. they ignored it!!!! & kept insinuating I was LYING!!!!!, I had to take my truck out of the shop & MICKEY B had not returned my emails or phone messages! My family, friends & I will be canceling our policy!! & I will post on social media to make aware of this company!

4 months ago

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Gail Joliet, IL

It's a great company as far as I know. They had more to offer for the money than other car warranty companies. I used my warranty for an oil change.

9 months ago

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Philippa Burleson, TX

I tried to use my warranty on an oil change and I've sent them the price for the oil changed but they haven't reimburse my money back yet.

9 months ago

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Charles Port Saint Joe, FL

I had to get a battery and then I had to get in touch with Omega and that was kind of aggravating that I couldn't get it set up, but I finally got it through and I finally got my money back hundred dollars.

9 months ago

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Cynthia Tucker, GA

They're not punctual at returning or answering the phone or emails. The first time I used it to have breaks put in my car and a couple other things I emailed them to let them know if what's going in the shop. Four days later I still had no response nor did they pay for anything towards the work done. The second time was just a few weeks ago and it took the customer service guy two days to call me back for the oil change and one or two other things they did and they paid a grand total of forty dollars so I don't know why I have them. I wish I could get out of the contract.

9 months ago

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Garrett Canton, MS

They were very supportive and I've never had any issue nor any problem at all. Anytime I call them I had pretty much got straight through.

9 months ago

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Naomi Milwaukee, WI

They don't pay the tax, they only pay for the oil change itself. They give you two free oil changes when you first come on.

9 months ago

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Gary Lysek Port Charlotte, FL

KIA of cape Coral FL. Sent you the bill for working on my car and over 2 hrs. went by you had all info. and did not i had to0 pay your share so i could take my car home. help me

9 months ago

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danny fogarty Fort Worth, TX

i am not satisfied it haS BEEN 2 weeks an an i have not recieved payment for a claim that i filed an im told it could take up 30 days for me to paid.That really sounds like a long time to be paid for a claim.

10 months ago

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Jaime Kansas City, MO

I have had no issues at all, the only thing is honestly it was difficult trying to get in contact with them whenever I had service done. They call back

10 months ago

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Stefan

They did a great job. Real respectful, meticulous in what they do, and then they have no issue working around your budget and kind of go above and beyond the customer.

10 months ago

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Gavin Bellvue, CO

They argued with the people that are changing my oil and wouldn't pay. I used to get my oil changed and I had to pay out of pocket because you guys only cover $50, which you can't get a synthetic oil change for that so. I would recommend that they raise their pay out on the oil changes. That's the only thing I've used it for so far.

10 months ago

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Joanne Rossi

When you call them, they are very polit and helpful with the problem you are having. They pay you the money they owe you right away within 2 weeks.

11 months ago

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Olivia Simmons

they take too long getting services approved. my car is at a mechanic trying to get a tire put on after a flat and they have been waiting for a call back from Omega all day. Meanwhile, I need a car to drive while I wait.

11 months ago

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James

Omega is communicative. It is a good deal but part of payment for the transmission wasn’t covered under the deductible and I had to pay out of pocket.

11 months ago

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Daniel Peternel Noblesville, IN

You offered an extra benefit whereby we were able to have some maintenance issues paid. We installed a new battery, brakes, and windshield wipers. You assisted in paying for these items. Thank you.

1 year ago

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Shirlene Riley Stone Mountain, GA

My first time using it went well, I got an oil change and your company response to the salesman's was very timely. The time for the approval was within an reasonable amount of time, which was excellent!

1 year ago

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William Houston, TX

I got the best deal with Omega. They helped me out with my truck. It was not running right. I had the heater fixed and for the maintenance oil. They do great work.

1 year ago

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Nora Redmond, OR

It's been covering what it promised. Customer service was really helpful in explaining things to me. They were really very helpful so I'm really thankful for it.

1 year ago

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Raul Orlando, FL

The person that signed me up misrepresented what the truth was. He didn't tell me the truth because he said that they change a fuel pump at seventy thousand miles and then when I called back they said that that wasn't true. I've used the warranty for an oil change, that's it.

1 year ago

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Ahmad Melrose Park, IL

The customer service is very good. They know what they are doing they said they good in when you talk them they're very polite but then the payback is very slow.

1 year ago

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Mary Brant, MI

Cheaper than Car Shield but they don’t always get back to you when you want them to and it does take some time for them to reimburse you, it took me about four weeks to get my money for my oil change.

1 year ago

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Harmon Columbia, SC

Overall it has been a great experience. Everything went well to get my oil change done. Every time I’ve contacted customer service, I have gotten great feedback.

1 year ago

Reply from Omega Auto Care

Thank you for being part of the Omega Auto Care family!

Jul. 28th, 2021

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Elaine Owings Mills, MD

I needed to use my warranty for an oil change and they paid it right away. They are responsive and willing to go out of the box to ensure my satisfaction.

2 years ago

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Allen

Most of the repairs that you’re going to do are going to be hundred percent out of pocket with this particular plan. The warranty doesn’t cover the stuff that regularly breaks on a car. I feel like it was a waste of money. A lot of the places I have taken my car into to have it serviced were not familiar with the process and it can be a little but cumbersome for them to have to fax over the invoice and getting approvals for the repairs. It is kind of a big process and I assume they do it that way to discourage people from using the service.

2 years ago

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Anonymous

They are willing to work with me and adjusted the price to a level that I could handle a little better. I understand the benefits and the pricing. I recently used it for a refund for an oil change.

2 years ago

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Anonymous

Have made one warranty clain thus far. Omega was very prompt and accurate in answering my questions and explaining what's covered. Mostly they worked directly with my service provider.

2 years ago

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Gary

It takes a while to get ahold of someone in their customer service. They got my car fixed when it needed service done. I don't like that after you pay a premium each month that you have to pay more on top of that if you need something fixed.

2 years ago

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Tony

I like everything about Omega Auto Care except for how long it takes for reimbursement. If you pay out of pocket and do reimbursement it can take up to two months to get a check.

2 years ago

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Travis

They provided everything they said they would. I've used them for oil changes and maintenance reimbursement and they have always been easy to work with.

2 years ago

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Huey

It was great/easy. I brought my truck into the dealership and the technicians/customer service personnel contacted Omega and everything was taken care of.

2 years ago

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Tina Johnson City, TN

In august, when I had to replace my battery, I used it. They truly care about their customers and provide a lot more options than my last warranty coverage did.

2 years ago

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David Scottsville, KY

The first time I used Omega’s warranty was for my rotors and with their help I paid for everything. The only negative thins was the time I took it to the dealership and it took months to get anything done.

2 years ago

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Taeksun Kennedale, TX

When I have a problem, I call them to get permission to get my car worked on. They make sure I understand the situation. I like them. Their responding is very good.

2 years ago

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Delvaughn Brandon, FL

The service is great. They paid for eighty percent of the brakes on my Cadillac. Every time I call, they are right on it. It’s a great company and a good deal.

2 years ago

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Glaister Gulfport, MS

They are the best of what I was looking at. They do what they said they would do with maintenance and everything but the turn around time is a little long.

2 years ago

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Patricia Piedmont, SC

A month ago I had to take in my car for break and oil change and I had no problem getting in contact with Omega and they paid for a percentage of that work. It was helpful.

2 years ago

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case lynch

Much room for improvement. The advertising suggests that bringing ones vehicle to a dealership is best, however i was faced with reconditioned parts and the insurer would only cover a portion of the labor expense. Not what i expected. I needed to cover almost 50% of the total expense for the repair, out of pocket.

2 years ago

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L.C.

About four months ago I had to use it for a car repair and didn' t have any problems. They've been true to what they say. If they say something's covered, it's covered.

2 years ago

Reply from Omega Auto Care

A problem free claims process is definitely something we like to hear. Thank you for sharing!

Sep. 4th, 2020

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Rita

I had an issue with rack and pinion steering and it was not under warranty. I called Omega and they covered it. I received the service I was expecting for the money I paid.

2 years ago

Reply from Omega Auto Care

Thank you for sharing your experience!

Sep. 4th, 2020

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Tristan

Anytime that I've needed to use my warranty, I haven't had any issues going through. They definitely go out of their way to make sure you're comfortable.

2 years ago

Reply from Omega Auto Care

Thank you for the 5-star rating!

Sep. 3rd, 2020