- Omega Auto Care
Omega Auto Care
check_circle VerifiedOmega Auto Care is a car warranty provider. Mechanical car repairs can be costly and Omega aims to "take the stress out of auto repairs and surprise maintenance" for car owners with its quality car protection. Its vehicle service contract covers the repair bill, based on the level of coverage you choose.
Customer Review: Robert
"Each time I have needed them they have been there. It takes very little effort. The dealership contacts them in a timely manner and expedites the repairs on my vehicle. When I've had an issue they've been very responsive to my needs."
View Omega Auto Care Customer Reviews
Omega Auto Care provides car warranty plans which are different from a factory warranty because they can be purchased outside of the automotive company that the car was purchased from. Omega Auto Care strives to offer quality customer service and simple car warranty auto repair claims. Omega Auto Care also offers a maintenance benefit package that is complimentary during the first year. This repair offer makes Omega Auto Care stand out from other car warranty companies.
Omega Auto Care refunds the posted labor rates at repair facilities instead of refunding the national average, which can be lower than posted labor rates. This reimbursement method benefits Omega Auto Care clients by ensuring that they do not have to worry about paying the difference between the national average and the listed rates. Omega Auto Care is also a member of the Vehicle Protection Association.
The Good
- Provides a Variety of Warranty Plans
- Roadside Assistance for All
- Available in 46 States
- Customer Service
- Additional Maintenance Coverage
Provides a Variety of Plans
Omega Auto Care offers vehicle owners three different warranty coverage protection plans, common to the industry:
- New Exclusionary
- Used Stated Coverage
- Powertrain Protection
The cost for each of these plans varies, but the extended auto warranty prices at Omega Auto Care start at $59.99.
New Exclusionary Plan
The New Exclusionary Plan is a vehicle warranty for models that are no older than seven years and have less than 100,000 odometer miles when the customer purchases the contract. This plan offers the company's highest level of coverage, out of all the vehicle service contracts offered by Omega Auto Care. It offers comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.
Used Stated Coverage
The Used Stated Coverage Plans are for vehicles that are no older than ten years and have less than 150,000 odometer miles. This plan offers slightly less coverage than the New Exclusionary plan. Still, it offers nearly comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.
Powertrain Protection Plan
The Powertrain Protection Plan is for car models that are less than 15 years old and have less than 250,000 odometer miles. The Powertrain coverage options have three different options; Powertrain Enhanced, Powertrain Plus, and Powertrain. The Powertrain Plan has the least amount of coverage, then Powertrain Plus, followed by Powertrain Enhanced.
All three Powertrain plans offer coverage on many components of the engine, transmission, transfer case, drive axle, and more. However, they have limitations when it comes to the A/C, steering, brakes, suspension, and other areas of the car.
Roadside Assistance for All
Each contract with Omega Auto Care includes 24-hour roadside assistance, which consists of the following benefits:
- towing
- jump starts
- partial reimbursement for flat tire repairs
- vehicle fluid delivery
- lockout services
- flat tire repair payment help
- rental car reimbursement
- trip interruption assistance
Available in 46 States
Omega Auto Care is available in 46 states in the United States, including Washington, D.C. Omega Auto Care’s wide range of coverage makes it possible for more cars to be covered.
FYI, Omega Auto Care does not currently offer warranty plans in the following four states:
- California
- Minnesota
- Rhode Island
- Washington
Customer Service
Overall, according to the reviews found on Best Company, Omega Auto Care customers are fairly satisfied with their customer service experience. Many of the verified Omega Auto Care reviews mention Omega Auto Care’s customer service and claim filing system as a strong point. Customers report that its customer service is friendly, knowledgeable, and quick when it comes to their questions and car repairs.
Whenever customers experience a problem with their vehicles, Omega Auto Care advises that they immediately pull over and call the roadside assistance provider included in their warranty. The tow company will tow the customer's vehicle to a nearby repair facility. When it comes to filing a claim, the customer first needs to call Omega Auto Care to begin the claim process. From there, Omega Auto Care will make sure that the customer's car is diagnosed to determine where the car failure is occurring.
The customer can utilize the rental car option if the maintenance repair is approved. Omega Auto Care keeps the claim system as simple as possible by picking the customer up, towing the vehicle to the repair shop, providing a rental car, and paying the maintenance bill for the repair services. Omega Auto Care strives to make it easy to take advantage of its vehicle protection coverage.
Additional Maintenance Coverage
Omega Auto Care is one of the only providers that offer a free maintenance benefit package with their plans. The maintenance benefits include oil changes, a battery change, a brake pad replacement, cooling system maintenance and lube, and safety inspections. This maintenance package can be valued at up to $500.
The Bad
- No Coverage for Exotic Vehicles
- Limited Coverage Plans
No Coverage for Exotic Vehicles
While Omega Auto Care covers most vehicle makes and models, it does not offer coverage for luxury brands such as Lamborghini, Bentley, Ferrari, Rolls-Royce, etc.
Limited Coverage Plans
While Omega Auto Care offers three different extended warranty plans, there are other vehicle warranty companies that offer more warranty options. Furthermore, if a car is older than 15 years or has more miles than 250,000 odometer miles, there are no car warranty plans available through Omega Auto Care.
The Bottom Line
Choosing the right service contract for you from a trustworthy warranty company is essential. Omega Auto Care offers its clients plenty of coverage options to choose from to ensure they can get the amount of coverage right for them. Omega Auto Care is available almost everywhere in the United States, making it accessible for most people.
Omega Auto Care offers quality customer assistance to answer your questions quickly and process your claims promptly.
If Omega Auto Care interests you, call an Omega Auto Care representative to ensure the company offers coverage in your area and for your vehicle.
User Reviews
Star Rating
257 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Steve Ornberg
Ok so far. Have only submitted maintenance clams.
Reply from Omega Auto Care
Mar 09, 2020
Thank you for choosing Omega Auto Care!
Verified Customer
Ryan J Corey
They were quick and easy to work with when my transmission in my truck went out, couldn't be happier!
Reply from Omega Auto Care
May 11, 2020
We are happy to hear we could help you out when you needed it, and hope that we have provided you with peace of mind moving forward as well. Thank you for choosing Omega Auto Care!
Verified Customer
Richard Wade
I was charged 148.00 a month. When it was time to repair my car transmission i received the worst treatment that i had never seen. The take charge communication from the company was flat . I have mobile driving job. It took forever to finalize the contract. I stll had to go to work. When the intial service was rendered i was told it was less than a eight hour job. they would not grant me a payment coverage for a rental car. I had to have acar for 21/2 weeks
Verified Customer
Deidre Makowski
Used part of my maintenance agreement fir an oil change. Disappointed it took more than 1 month to be reimbursed
Reply from Omega Auto Care
Mar 09, 2020
I apologize for the delay in your reimbursement. We were running a little behind after the holidays, and that is not our normal processing time. We appreciate your business, and thank you for choosing Omega Auto Care.
Verified Customer
Anonymous
They listen to your needs and they help you out and take the time to explain when you have questions.
Reply from Omega Auto Care
May 11, 2020
Thank you for sharing!
Verified Customer
Michael
Great benefits and great time. I had an issue with my water pump and I called in they were able to redo it and get my water pump running. They did what they needed to do. It was excellent.
Verified Customer
Denise
Customer service has been great, except for the last time when they took two days to make a decision. Something had happened with the spark plug or piston and they did cover it, it just took a few days to decided, but eventually everything was taken care of.
Verified Customer
Vicky'
They assist me with all my needs and they are nice and it is not hard to handle. My tires were bad and I called them and they took care of the maximum amount they could and I just paid the difference.
Reply from Omega Auto Care
Mar 09, 2020
Thank you for sharing your experience!
Verified Customer
Edward
The best price for a warranty and superior customer service. They're good people and have been just wonderful. I am really satisfied and I would recommend it to other people.
Verified Customer
Joyce
It covers everything form bumper to bumper. Every time I call in about something, they answer the question.
Verified Customer
Vera
Had to send in a form 3 different times and when they finally got to it, it took almost a month to get it processed for thirty seven dollars.
Verified Customer
David
Once I convinced my mechanic to deal with them, payment was made quickly and there was very little heartache and everything went okay. I've had two break downs that would have cost me thousands of dollars so I don't mind paying the hundred twenty dollars a month.
Reply from Omega Auto Care
Feb 19, 2020
Thank you for sharing your experience!
Verified Customer
Juanita
Used omega for a reimbursement for a battery and an oil change and they were perfectly excellent.
Reply from Omega Auto Care
Feb 14, 2020
Thank you for the great rating!
Verified Customer
Lynnetta
When I go for service, there is no hassle or struggle whatsoever. I had to get a new battery and I took it to autozone and then scanned the receipt and they said they would reimburse me, it wasn't a problem at all.
Reply from Omega Auto Care
Feb 14, 2020
We are always working to make sure our processes are as hassle free as possible, so thank you for sharing the great feedback.
Verified Customer
Paul
The people that answer the phones are very polite and they listen to what you have to say. You don't have to wait long to get a response and to get approved.
Reply from Omega Auto Care
Feb 14, 2020
Thank you for the great rating Paul.
Verified Customer
Ashok & Vanita
With minor repairs, it is no hassle, but with major repairs then it is a lot of a hassle. My car is burning oil and they want the dealer to break down the engine so they can look at the piston. They are going to repair it for me, but they are making it difficult.
Verified Customer
Walter
They've done everything they said they would. They've been phenomenal. I had an issue with my compressor and they covered everything.
Reply from Omega Auto Care
Feb 14, 2020
"Phenomenal" is definitely a word we strive for. Thank you so much for thinking that highly of us.
Verified Customer
Rick
I used my warranty for an oil change and that was in November and I still haven't received the money from it and it is has been way over eight weeks.
Reply from Omega Auto Care
Feb 14, 2020
Rick, Your reimbursement wasn't turned until December, and your check was sent out on 1/27, so if you haven't received it, please reach out to our office at 877-850-0443.
Verified Customer
Gary
The service is great. Every time I have a problem they help take care of it.
Reply from Omega Auto Care
Feb 13, 2020
Thanks for sharing Gary!
Verified Customer
anonymous
I used it for maintenance one time and I didn't have any problems. They paid for it right away. They have been very efficient and very pleasant to deal with.
Verified Customer
William
I used it to repair something. It went good. They paid for everything they were supposed to. They are not always there when I need them but they are good at getting back to me.'
Reply from Omega Auto Care
Feb 14, 2020
Thank you for the feedback William. We are open M-F 7-7 cst for claims, and 8-5:30 cst for customer service. Claim sis also open Saturday 7:30am-1pm cst. If we are busy, you can always request a callback through our automatic system, and one of our representatives will call you back within 10 minutes. I hope this helps, and thank you for choosing Omega Auto Care.
Verified Customer
anonymous
One time I had trouble with Omega but they straightened it out and I'm satisfied with them. They're a good company.
Reply from Omega Auto Care
Feb 13, 2020
We are sorry to hear that you had an issue, but considering that you still gave us a 5-star review, I assume that we went above and beyond to rectify the situation. Thank you for sharing.
Verified Customer
Lesley
They are always very attentive and they make sure I get what I pay for. They are just a great company.
Reply from Omega Auto Care
Feb 13, 2020
Thank you for such kind words.
Verified Customer
Latasha
They answer my questions promptly. Great customer service.
Reply from Omega Auto Care
Feb 13, 2020
Thank you for the 5-star rating!
Verified Customer
Rachel
They've been instantaneous in their reply and their care. In the past few months I've needed to use it four times and they've taken care of all expenses except the deductible. They were checking in and the tow truck arrived immediately.
Reply from Omega Auto Care
Feb 13, 2020
Rachel, It sound like you have had quite the bad luck lately. Four time is quite a bit, but I am glad we were able to be there for you in your time of need. We appreciate your business! Sincerely, Omega Auto Care
Verified Customer
Matt
I've never had an issue getting through. There's never long hold times. They are always happy and helpful. So far I've only used the road side assistance and they came and helped me change a tire and reimbursed me $100 for the flat tire. With Omega Auto Care you get exactly what you pay for.
Verified Customer
Jane
Great customer service. My air conditioning pipe was loose and leaking water into my car and they covered it.'
Reply from Omega Auto Care
Feb 13, 2020
Jane, I'm happy t hear we were able to get your AC fixed and prevent additional water damage to your vehicle. Thank you for choosing Omega Auto Care
Verified Customer
Brandon
Quality feedback and good people to talk to. Super good customer service and all around just a good company.
Reply from Omega Auto Care
Feb 13, 2020
Thank you for the kind words Brandon. We definitely put an emphasis on great customer service, and find that it's one of the most important parts of a company. It's always great to hear when our efforts show thorough.
Verified Customer
Erik
Worst company ever!! Tried to cancel my policy and I got the run around and called stupid.
Verified Customer
Jesue , Naomi Torres
It has been very Good ,Help when it was needed
Reply from Omega Auto Care
Feb 13, 2020
Thank you for sharing!
Verified Customer
O
They solve the problem. I had some difficulties with my car engine. I took it to the dealership and they contacted Omega and Omega took care of everything.
Reply from Omega Auto Care
Jan 03, 2020
We like being problem solvers. Thank you for sharing!
Verified Customer
Bonnie
This warranty was in my budget. Omega has always been polity and ready to help me when I call. I just recently needed to use my warranty because smoke was coming out of my car and it was smelling like coolant. I took it to the Buick body shop and they were going to check it over when I found out that my turbo was leaking nad I neded a new heat gasket. Omega fixed it within days.
Verified Customer
Shaquiras
Customer service is great. I call them anytime I need something done. I needed to use my warranty in October when my transmission when out and my experience wasn't great. They took a long time to get my transmission and everything done. As far as my policy, they said I would get a rental car when my car needed service, but it was inaccurate because they expect it to come out of your pocket. They don't stipulate that when you sign up for their service. They can do better with communication and stipulation. And they can also do better as far as understanding that some customers have more of a difficult time making sure that payment is paid within 30 days before they close the account out. I think it should be 60 days. They should allow you a little more time.
Verified Customer
Christopher
It's affordable. And they company is reachable when I need to talk to them and willing to explain anything that needs more understanding. So far they've been dependable and knowledgable.
Reply from Omega Auto Care
Jan 03, 2020
We understand that our policies sometime require a bit of clarification as it is a lot of new information, and we are more than happy to go through things with you. Thank you for choosing Omega Auto Care!
Verified Customer
John
I like the service that they do and I can afford it. I used the warranty after they told me that they could pay for my oil change. That's what I like about it.
Verified Customer
Larry
With Omega, All I do is just take it in the shop and let them take care of it and they called extended warranty for me because I have to do is just pay your deductible a hundred dollar deductible.. I still have a little problem - I want to know why date they can't fix my radio because it's hooked in with electronics all up system.
Reply from Omega Auto Care
Jan 03, 2020
Larry, Thank you for sharing your experience. Please reach out to our office for clarification in regard to your repair. -Omega Auto Care 877-850-0443
Verified Customer
Anonymous
This is a great company. They offer a month to month contract to cover your vehicle so if you sell or have an accident in the car you are not obligated to continue to pay. It has been an awesome experience for me!
Reply from Omega Auto Care
Jan 03, 2020
Thank you for choosing Omega Auto Care!
Verified Customer
Brandy Smith
So far it has been okay, we have only used it for oil changes and one tire rotation at this point
Reply from Omega Auto Care
Jan 03, 2020
Thank you for choosing Omega Auto Care!
Verified Customer
Lylla Garraway
Weekends you can forget about getting assistance over the phone with a new claim
Reply from Omega Auto Care
Nov 21, 2019
Lylla, Our claims department is open from 7:30am-1pm cst on Saturdays. I am sorry to hear that you had a hard time getting through, but we do have people available to help you.
Verified Customer
Cyndi
Very helpful had issues with my heater core
Reply from Omega Auto Care
Jan 03, 2020
Thank you for sharing!
Verified Customer
Shannon Sanders
We've had good experience with this company, the only thing I didn't understand is why they didn't cover my backup camera cuz it's on the tailgate and it wasn't an add-on it was part of the truck when I bought it. Besides that I would get it again and recommend it to my family and friends.
Verified Customer
Amanda
The process of getting vehicle fixed is to long
Reply from Omega Auto Care
Nov 11, 2019
Amanda, I am sorry to hear that you felt the process was too long. If you ever have that issue in the future, please reach out to our office so that we can assist in expediting things for you. Regards, Omega Auto Care 877-850-0443
Verified Customer
Michael Schultz
I was given 1 yr wearables with my warranty. So far they forfilled the oil change wearable with no problems or issues.
Reply from Omega Auto Care
Nov 11, 2019
Thank you for the great rating.
Verified Customer
Jim Barnes
Did not cover A/C condenser 'because original had not been replaced'????????
Verified Customer
Jose crespo
Not good. I had my car in the dealership for repairs and omega took for ever to even respond to the dealer. Then they wanted video and photos when they have to send a inspector to inspect my vehicle anyways. Meanwhile am left without a car for almost 3 weeks. Not to happy with that type of service.
Verified Customer
Rachel mehanna
Very good helpful great on saving money best custoemr service
Verified Customer
Rebecca
You've got a good company. I have had no problems yet, took care of everything.
Reply from Omega Auto Care
Nov 11, 2019
Thank you for the kind words about our company.
Verified Customer
Christopher
I am highly satisfied with the service though any business can be better. They were able to help me out when I needed an oil change because I didn't have any money. They genuinely care.
Verified Customer
Reagan
For the most part it was a really enjoyable experience. They handled it pretty quickly and I didn't have to pay out of pocket, I only had to do an hundred dollar deductible, which was nothing compared to the real price. It is very affordable. Customer support was always helpful and answered all my questions in detail and never made me fell like I was asking too may questions. I was very satisfied.
Verified Customer
Vanessa
They do what they say they are going to do and they don't hide anything from me. They tell me if they can do it or if they can't do it and I love that.