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Endurance

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7.9

Overall Score

LAST UPDATED: February 19th, 2024

Founded in 2006, Endurance is a car warranty provider that offers a variety of options for consumers seeking vehicle protection plans. The company offers extended warranty protection for new cars and used vehicles under 10 years old with less than 150,000 odometer miles. Vehicles with high mileage are not eligible for Endurance protection plans. Although, Endurance may give some exceptions to those rules depending on the factors of the specific situation. Whether you have a new or pre-owned car, Endurance has a protection plan to suit a customer's warranty needs.

As part of its coverage, Endurance also offers 24-hour roadside assistance. Upon signing up for car warranty coverage, Endurance offers a free 30-day or 1,000-mile money back guarantee. Potential clients can choose a protection plan from four coverage plans. This makes it possible to find an affordable plan that offers good coverage and value.

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The Good

  • Warranty Plans and Coverage
  • Warranty Cost
  • Other Features
  • Insured Plans
  • Member of the Vehicle Protection Agency

Warranty Plans and Coverage

Endurance offers four different vehicle protection coverage options:

  • Select Premiere —Select Premiere is for higher mileage vehicles. The components of the car that the select premiere plan provides coverage for are; air conditioning, cooling system, drive axle, electrical components, engine, fuel, transfer case, transmission, and turbo/supercharger.
  • Secure — Secure plan is Endurance's most affordable plan. The components of the car that the secure plan provides coverage for are; drive axle, engine, transfer case, transmission, and turbo/supercharger.
  • Superior — The Superior plan offers the highest level of stated component coverage available. The sections of the car that the superior plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharge.
  • Supreme — The Supreme plan is very similar to the factory warranty that a new car comes with and will provide maximum protection for all of your vehicle's parts. The components of the car that this plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharger.

Each of these types of plans include certain exclusions so it is important to view an Endurance auto protection contract to better understand the terms of this auto warranty coverage and get the specific rate for each coverage option.

Endurance's warranty services and auto warranty options allow car owners to find a service contract that best meets their needs and covers major auto repairs.

Warranty Cost

The monthly premium of a car warranty is determined by the age, mileage, and use of the vehicle. Because of the wide variety of different plans at Endurace, there is a wide range of options for almost every budget. The average cost of an Endurance car warranty is typically $350–$700 per year. However, the cost varies depending on the extended coverage desired and the condition of the car. For more detailed information about what auto warranty costs and monthly payments would be for your car, contact Endurance directly.

Other Features

Each of Endurance's four extended car warranty plans also offer additional car assistance:

  • 24/7 roadside assistance
  • Towing to the nearest authorized facility (within 25 miles)
  • Lockout assistance
  • Battery start service
  • Emergency fuel delivery (owner must pay for the cost of the fuel)
  • Flat tire changes (with owner's own spare tire)
  • Car rental reimbursement
  • Trip interruption aid

During any 72-hour period, owners are entitled to one roadside assistance service covered under the policy.

Rental car reimbursement applies during the time that a vehicle is in the repair shop for repairs covered by an Endurance service plan. These rental car benefits are limited to a maximum of $30 per day for five days per occurrence. Assistance with rental car costs is a great-added feature to Endurance's vehicle service contracts.

Clients can receive trip interruption aid when a covered part or system causes a vehicle breakdown while the vehicle is more than 100 miles from home. With this assistance owners can be reimbursed up to $450 for costs incurred while the vehicle was not drivable and in the repair facility. Owners can receive a maximum of $150 per day for three days to offset costs incurred during a covered breakdown. Knowing that this is an added feature offers peace of mind.

Each additional service and feature shows Endurance's commitment to providing great value to its customers and increasing clients' peace of mind and to maintain customer satisfaction.

Insured Plans

Endurance's extended auto warranty plans are 100 percent insured by some of the largest and most respected insurance companies in the nation. This benefits the consumers who buy a warranty from Endurance because it gives more peace of mind and the assurance that Endurance will be able to meet claims obligations on its extended car protection plans.

Member of the Vehicle Protection Agency

The Vehicle Protection Agency us a non-profit trade association that protects firms in the automotive service contract industry. They educate consumers on their rights, protect consumers, and make sure that the company is up-to-code and using the best business practices. This is an important resource for consumers so they can receive important information and voice their concerns. Endurance is not only a member of the Vehicle Protection Agency, but is a gold member which the company has earned over years of serving its customers honestly and in the best way possible. Not every car warranty company is a member of the Vehicle Protection Agency and even fewer are gold members.

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The Bad

  • No Corrosion Coverage

No Corrosion Coverage

Unfortunately, Endurance does not provide warranty coverage or protection from corrosion or rust to its customers. However, this is a fairly standard practice among extended warranty providers. Most do not cover the repair costs damage caused by normal wear and tear or damage resulting from failure to properly service and maintain the care for your vehicle.

Car owners should keep their cars well-maintained and make sure it receives service regularly to ensure that they do not void their warranty.

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The Bottom Line

Car repairs can be quite expensive, so an extended warranty offers protection against these repairs. Endurance is a trusted provider among extended warranty companies. Its extended coverage plans are all insured, so clients can be confident that claims for expensive vehicle repairs will be met and the performance of their car will be maintained.

Endurance offers four different insured warranty plans for potential clients to choose from, which makes it easy for clients to find the extended car coverage they need at the ideal rate.

Endurance publishes sample service contracts online. Customers can read a sample warranty contract to get a better sense of the types of extended warranty coverage offered, the deductible amounts, and the terms and conditions. All Endurance car warranty plans include 24/7 roadside assistance, rental car benefits, and other helpful features.

The transparency and benefits that comes with an Endurance extended warranty show the company's commitment to good client care. They also make Endurance competitive with other car warranty companies.

Buying an extended warranty can provide peace of mind for a client, and there are many warranty companies to choose from. For those looking for a coverage plan for major repairs because the manufacturer's warranty expired or because they want to protect a recently-acquired used vehicle with similar coverage, Endurance vehicle protection plans offer great coverage and benefits.

Read verified reviews from Endurance customers to help you decide if Endurance is right for you.

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Star Rating

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4.3

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932 Reviews

Review Breakdown

5 grade

71%

4 grade

5%

3 grade

4%

2 grade

3%

1 grade

17%

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Endurance Extended Warranty Mt. Pleasant, SC

I researched for an extended warranty for my bride’s car. Endurance was highly rated so we went with them. The guy who called was great. Very friendly and informative and we discussed warranty’s for awhile. Ultimately we got an extended warranty. Today I called them (lots of companies make it hard to find their phone number. Not Endurance though. I called today and was greeted by Carmen, who was very polite and effective. She is a wonderful representative for Endurance and I now have even more confidence in the company as our Cascada reaches old age. I would recommend Endurance to anyone whose needs would be addressed by the many options that Endurance provides. So far, Very Good. If I were hiring for a position facing the public, Carmen would be at the top of that list. Sincerely, Marty.

5 months ago

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Reply from Endurance

Hi, Marty. Thank you for recommending us in your review! We’re glad your experience with us was a great one and look forward to continuing to provide you with excellent service in the future.

- The Endurance Team

Jan. 23rd, 2024

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Todd Busch Ashburn, VA

Well having an older car and even when doing an inspection before buying the car, I was worried that this could cause excess costs. I decided the cost was worth it and agreed to the terms. No one pushed me into the warranty and I feel it was inclusive and had good coverage on the most important parts. Love the fact I could transfer it if I sell the car to my other SUV also. Unfortunately, I just had an issue and my BMW seemed to have stripped the gears in the rear differential. I was leaving a Green light got up to about 30 MPH and BOOM. Pulled over (you can get free towing) got the tow home. In the morning called and got local repair shops in my area from support. Very friendly and explained the process. Lots of shop choices which is great. Then I bring it to them and the shop deals with Endurance. Shop told me it was indeed the rear diff and the gears are gone (had 90K miles) I only had the car for 3 months tops. That is why you buy the warranty. You never know who drove the vehicle before and how they drove it. I baby my cars but not all people do. So I will follow up once I find out how the rest goes. So far so good.

5 months ago

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Reply from Endurance

Thank you so much for taking the time to write such a detailed review of your claim! Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jan. 23rd, 2024

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C Roger Dallas, TX

I purchased a policy with endurance September. In October I started the process to cancel my policy. On Nov 3, I send the corrected form that was notarized to them by email. On Nov 20th they were contacted about my money for the policy that was canceled. They said that they never received the email. Sent the email again on Nov 20th and the rude woman said it would take 6-8 weeks for check to be sent. I asked from what date would that start Nov 3rd or Nov 20th? She said Nov 20th. Called back on Jan 8th and representative said that they still have not received the email. I forward all the previous emails to him directly showing that emails were sent. He told me not sure why they “Didn’t get them email” but would try to get process speed up but could possibly take 6-8 weeks to get the check. Called back on Feb 2nd and they said that it was being processed. After 2 hr wait on the phone they told they check would be cut on Feb 8. On Feb 19 called AGAIN for them to tell me that my check did “Not Make the Batch” to be cut on Feb 8th. The next batch to be cut is Feb 22nd. Tried to get them to help me understand why it “didnt make the batch”. She said all depends on what my Q number is. Basically I will have to wait for Feb 22 to hold my money hostage without interest.

1 month ago

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Reply from Endurance

C, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at [email protected] with your coverage plan information so we can assist you further.

Sincerely,
The Endurance Team

Mar. 21st, 2024

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Tara Weirton, WV

I spoke with Tabitha G. I am newer to Endurance & I’m taking a trip, I wanted information on how & the process I would need to know if I would ever need a claim ……she explained fully! She even sent me a link Incase I have a breakdown to find a licensed mechanic in my travels & in my area on my policy! She has went above & beyond! I hope to never have to use my policy but peace of mind is priceless!

5 months ago

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Reply from Endurance

We're happy to hear that our team provided you with excellent service, Tara. We take pride in knowing our customers are happy!

- The Endurance Team

Jan. 23rd, 2024

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Dijon Harris The Bronx, NY

I'm giving 5 stars for the customer service but the things that require repairs like oil cover gaskets and other minior repairs needs to be scrutinize people are paying a lot of money for these packages and not getting full repairs and getting rejected by the dealer is embarrassing you guys gotta stop being cheap pay the money you have for customers repairs its all a hoax when you get to the service center this company will not pay out unless it's a oil change ! Pay for more repairs endurance and stop being cheap!

5 months ago

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Reply from Endurance

Hi, Dijon. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

- The Endurance Team

Jan. 23rd, 2024

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lowell nielsen Saint Cloud, MN

Venetta is a superbly knowledgeable individual regarding my issue and handled it extremely professional truly with the customer in mind. She put things right regarding my policy issue, something that I have never experience by any company before. I would recommend Endurance employ her in any position which needs excellent public relations with customers. I am pleased that I have Endurance as my policy holder. Lowell Nielsen

5 months ago

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Reply from Endurance

Hi, Lowell. We're so happy to hear that you're enjoying your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

- The Endurance Team

Jan. 23rd, 2024

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Suzanne Williams Nashville, TN

I would like to give compliments to Miss Shena. She went above, and beyond, I do believe the call of duty to rectify the discrepancies. involving my warranty policy and making me feel comfortable and relaxed, trusting that she was going to take care of what I needed, and she did, and for having a superb attitude ! Miss Shena has an excellent spirit. With customer service people such as her-self I would highly recommend your company to others . Thank you Endurance for your attention and thanks Miss Shena for caring and for the knowledge you have to do your job well.

5 months ago

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Reply from Endurance

Thank you so much for your kind words, Suzanne. We really appreciate you taking the time to share your experience with us.

- The Endurance Team

Jan. 23rd, 2024

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Rey Abilene, TX

My review is for amazing customer service from Earthel P. He never once made me feel like I was a burden on him. He listened to my many many questions and never got upset or short fused with me. He made feel as if I was a family member. And in today's hectic society, that is unheard of!! Not only was he very patient with me, he listened to my every concern and suggested a policy that worked for me. He should be applauded for this. He saved me money compared to other companies and I thank him for that. Truly a gentleman!!! Customer service is his passion and you feel that in talking with him. I bet some of you think that we are related. I guarantee we are not. When and if I ever use this policy, I will write an honest review. I HIGHLY reccomend Endurance Warranty. I haven't used them yet and let's hope I dont. Thank you Mr P. You've made a new customer very happy!!

6 months ago

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Reply from Endurance

We're happy to hear that our team provided you with excellent service, Rey. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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Tony Sotelo FL

Called up, got bad news. Called again to cancel, the the sweet voice of Ms Tabitha G came on the phone. Gave me the CORRECT information as the previous rep was lost with terminology, answered literally a DOZEN questions. I mean ANSWERED... None of this let me check or ask so n so... She KNEW the answers. I was calling to literally cancel my service, but she's the reason I'll be staying. BEST part, she sent me a detailed layout of my plan, then the REAL CUSTOMER SERVICE came into play, "If you ever have any questions, just email me back. Once I finish the call I'm on, I will call you back ..." She will be the main reason I stay.

6 months ago

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Jamir Mitchell Avon, MA

Tamika was the best customer service representative I have ever had to help me in my life. She seen my frustration about an existing claim, and assured me that she would help me better understand why my claim proceeded the way it did. If it wasn’t for her care, understanding and patience, I would have cancelled my policy plan with endurance today. But because she cared enough to take the time out of her day to investigate the clauses and information, I remain a covered endurance customer. Thank you Tamika for everything you did for me today and making sure I stay covered. I wish there was more customer service agent like yourself that care a great deal like you did for me. I will never forget it!!!!!

8 months ago

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Reply from Endurance

Jamir, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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Jimmy Bridges Mobile, AL

I am just starting my warranty with Endurance but i have heard nothing but good things about them . They stand behind there warranty coverage 100% and they are very good about working with there customers to make there warranty affordable .

4 months ago

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Reply from Endurance

Hi, Jimmy. Welcome to the Endurance Family!
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

- The Endurance Team

Jan. 23rd, 2024

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Demetriou Wright Phoenix, AZ

My overall experience with Endurance has been great especially being a fairly new customer with a vehicle that has recently turned ten years old, I'd love to get a newer used or newer vehicle But who can afford the high prices these days. so I've decided to keep my vehicle for a couple more yrs. and pray for the best and thus far Endurance has been the best for me and my vehicle.

4 months ago

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Reply from Endurance

Thank you for leaving us a review, Demetriou. If there's anything that we can do to improve your experience, please feel free to send us an email at [email protected]. We would love to hear how we could earn 5 stars from you.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Dunet Belancourt Evanston, WY

I called, prepared to cancel my policy because I could not find a local shop to do the work on my truck. Gilberto not only found me a local shop that amazingly I had used before out of pocket but clarified how could use that shop with going through the clunky (my words) website. Thank you

4 months ago

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Reply from Endurance

Hi, Dunet. We're happy to hear that our team provided you with great customer service and was able to help you find a repair shop! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

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Janice James Oak Ridge, TN

I have recently joined Endurance extended Warranty. It went very smoothly. Today I spoke with Rodney. He answered my questions with ease helping me with the Endurance App on my iPhone and I am pleased to give a positive review regarding Rodney’s performance & Super professionalism. Thank You for helping me!

5 months ago

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Reply from Endurance

We're happy to hear that our team provided you with excellent service, Janice. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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Tyrone Walton Atlanta, GA

Thanks Rodney for handling my monthly pay over the phone. He was very knowledgeable and professional. He handled the transaction quickly and verified every step during each transaction on both my policies. A1 customer service. Thanks Rodney

5 months ago

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Reply from Endurance

Hi, Tyrone. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

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Soandrae Irving Bellingham, WA

The customer service is always tops. The warranty plans are absolutely reliable - peace of mind is the word of the day. The representatives on the phone are knowledgeable pleasant and efficient.. I give it a A plus rating. Thanks, Endurance.!

5 months ago

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Reply from Endurance

Thank you so much for your 5-star review, Soandrae! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jan. 23rd, 2024

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P.D. Smith IL

The folks at Endurance were very helpful and polite. I received a survey to rate their follow through to a claim, however I have not had a claim and it worried me that I may have hacked. Rest assured, there was no claim, they checked and said it was a mistake that I received that survey. All’s well!

5 months ago

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Reply from Endurance

Hi, P.D. Thank you so much for taking the time to leave us a 5-star review!

- The Endurance Team

Jan. 23rd, 2024

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R Hartman

Nijay was excellent, professional, friendly, and she listened, patient polite and understanding - see the problem was the card, which took some considerable amount of time to get straightened out- which we did to all parties satisfaction. I’m don’t think there will be future needs at least in this subject - but if another occasion arises please let it be Nijay.

6 months ago

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Reply from Endurance

Hi, R. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

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Carl Fuller Sr. Chicago, IL

Seems some issues on ownership of my vehicle. Sent vehicle title to them and sure it will resolved. Just wondering why they ask now when I have had previous vehicle service done without an issue and why when I signed up for their extended warranty they did not ask for proof of ownership. Been paying this extended warranty for awhile and have had no problem with warranty repairs. Now some glitch. I am sure this will be resolved. This company has always been good to my wife and I and would recommend them to anyone.

6 months ago

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Reply from Endurance

Thank you so much for your 5-star review, Carl! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Mar. 21st, 2024

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Ernest New York, NY

I rate Endurance an A+ because the customer service great, the follow up status was always precise. And most of all they took my claim very serious and handled it with professionalism at its best. It is by far the best extended warranty company. I would recommend Endurance to everyone that is looking for extended warranty. Thank you Endurance for a successful claim process

6 months ago

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JohnSDixon Abilene, TX

My dealership (Clark Nissan) highly recommended y’all as my dealership warranty was coming to an end! They stated that working with and associating with Endurance was the best way to go! They said Endurance is quick and efficient when filling claims and or requiring maintenance! That same day, I called, got a quote, and enrolled! Its great to know that if my truck needs anything done, Endurance will be there for me!

6 months ago

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Bruce Lake Worth, FL

Listen I love Endurance they simply take care of everything. I will stay with Endurance forever and everywhere I go and everyone I talk to like at the gym at the car wash I always talk to them about Endurance. I think everyone should be with Endurance so if your with one of those other companies drop them and give Endurance a call you’ll be happy that you did. Thank you Endurance.

6 months ago

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Rickey’s Quality Detailing Lafayette, LA

Really glad I went with Endurance. You never know if you will need a warranty plan and I usually stay away from them but bought a used car and decided it was best to get one. It ended up being one of the best decisions I made. I had to have some major work done that the policy covered and my out of pocket expenses were reasonable. I never had a problem with getting claims approved and overall, having this coverage has been well worth it's cost.

6 months ago

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Gwyneth

So far, so good. My compressor went out for my car air conditioner in March. I contacted my local Honda dealer and asked them to call Endurance to begin the repair process. Unfortunately, Honda gave me the run-around regarding the new part because it wasn't a Honda replacement part. Finally, we got the part delivered from Endurance and it was installed by the Honda service people. My plan going forward is to avoid Honda and use Tires Plus or some other repair shop instead. Thank you, Endurance! I look forward to a fruitful partnership over the next few years.

6 months ago

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Christina Brautigam Augusta, GA

I highly recommend this extended warranty company to all. Raven was extremely helpful and explained all the details of the warranty and coverages to me. I was initially calling to cancel and she took the time to explain the benefits of having an extended warranty with Endurance. She even took the time to find a better warranty program for me. I am extremely grateful to her. If you are unsure of whether you should or should not get an extended warranty I would highly recommend speaking with a representative today.

6 months ago

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Angel

There is nothing wrong with Endurance every one is wonderful make you feel like your talking to a family member that get you and understand what needs to be done for there customers and yes just like family your not always gonna get what you want I understand they have a business to run so we can never get upset because we can’t get what we need when we need it I don’t know no company that let’s you get original parts for your vehicle listen don’t take my word trying it out .

6 months ago

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Corena Lipstreuer Humble, TX

Professional. Friendly yet knowledgeable. Answered all questions thoroughly with an excellent command of the English language which is very important to me. The purpose was to discuss current warranty benefits and request comparisons for an upgraded warranty that covered more of what I desired. Discussed, reviewed, confirmed and reconfirmed options and then my commitment with dates and numbers. Best part of my morning ~ talking to Akeem.

7 months ago

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Verified Customer

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CYNTHIA M SIBLEY

I have not had the chance to use Endurance so far and that is a great thing; However judging from how Endurance has treated me from the very first time we talked I was treated with the highest respect, excellent information was given to me I felt I selected the best Company so my Car will be in capable hands.

3 years ago

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Verified Customer

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Art B. Littleton, CO

Initial research, consultation and initiation of contract with the sales rep was positive. He was quite thorough and knowledgeable. However, when it was determined that the extended warranty was not going to be needed, the cancellation process was not as positive. While the cancellation and credit was handled promptly, the customer service rep was a disappointment. Understanding that his job is to try to retain a cancelling customer, his attitude was a bit rude and condescending. Providing star ratings is a bit difficult since my experience with Endurance had been limited, the customer service aspect was the cause of lesser stars.

5 years ago

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Ben Yoon Little Neck, NY

Still pending. I am in my free look period. I glanced a few pages through the packet. I'll have to dedicate a good twenty minutes to this pamphlet which contains the service contract. For the money, I am estimating the cost of anticipated repairs over the contract years. If the car requires repairs and the ultimate cost is less than the service contract, well, who could know. Anyway, at the minimum, I know what it'll cost me for un-planned big-ticket repairs. The sales process was easy, I compared various plans and we found one that fit my driving habits. I didn't want to buy too much coverage, but I think they are all priced within a few hundred of each other anyway. Only certain types of vehicles fit the bill for one of their service contracts - within a certain year of manufacture and under certain mileage. Maybe they have 100k plans, but I wouldn't personally know. After a phone purchase, the contract was mailed to me and just received yesterday.

5 years ago

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Angela

I called regarding a copy of my contract, I had the privilege to speak to Joniqua A, she made my experience very pleasurable by going above and beyond my expectations. I was a bit frustrated because I was advised that I would receive a copy via both email and postal during the enrollment process. Joniqua made sure I received my contact while I was connected with her, she made several attempts to send the email due to receiving an undeliverable message, she took the time to verify, confirm and correct my email address, confirmed the delivery before disconnecting the call. Joniqua is a great asset to Endurane, again Thank you for a awesome experience.

9 months ago

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Reply from Endurance

Hi, Angela. We're happy to hear that our team provided you with great customer service and was able to ensure the delivery of your policy. We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Nicole Carter Gonzales, LA

The representative was more than helpful. What I truly appreciate was the dedication in helping me. I had issue finding my information in regards to my policy and she was very diligent and patient with me. What was the most amazing part, her system had actually logged her out due to being over work hours, which I completely understand from experience with computer technology, she still took the time to make different attempts to recovering my information and helping me for my reasoning of calling. Representatives like thee young lady I interacted with was a pleasure, and an enlightenment. We need more representatives like this in today and future!!

11 months ago

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Reply from Endurance

Nicole, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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E J Mableton, GA

Horrible customer service!!!!! I was told my account was not active when I called and regarding repairs and I was left to foot the bill!!!! A month later I get a letter from them and it showed my account was active... I called their 1-800 number and all I got was the run around and refusal to say anything to me except, "we're sorry Mister we can't help you" - If someone from our company told you when you called that your account was not active, there is nothing we can do for you... sorry. I then asked for a supervisor or manager and the extremely RUDE customer service associate, put me on hold for over 10 minutes and I held on onto someone got on the phone. They then asked me forward all of my receipts to them in email and they provided a direct email address. This was over 2 months ago and I'm still waiting on my reimbursement and every time I have called to inquire, they have blown me off and done the same crap every time!!!! Disappointing that a company like this would rip off a paying customer -

3 months ago

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Reply from Endurance

Hello EJ, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right.

Please email [email protected] with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Willie Milom Bronxville, NY

My phone call with your customer service today. He was very polite. He took his time. He understand what I was talking about. He help me out a lot. I read him the top he was amazing.

4 months ago

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Reply from Endurance

We're happy to hear that our team provided you with excellent service, Willie. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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star star star star star

Denise Adams Portland, OR

I called my auto car repair and asked them he best company that they used and they told me Endurance. Haven't had it long enough to use it, but am sure when I do it will be hassle free

4 months ago

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Reply from Endurance

Hi, Denise. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

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Lori Quandt Kerman, CA

Really disappointed with this company. My father started a policy, was never late nor used the warranty. This year he went into hospital, rehab, hospital and then into assisted living and never to go home again. As a result of trying to cover the bases and address ALL accounts/bills/selling home/ moving and the emotional trauma involved there was a mix up in us knowing about the bill needing to be paid even after informing them of losing the car and no intention of replacing it and the email/phone used for correspondence because of access to both in lieu of our situation went past due. I connected with them months before this happened and no one mentioned to me that the payments needed to be continued in order for us to cancel and be refunded since they were not going to replace their car that was totaled or transfer the policy. By the time we were able to address the policy it was just 7 days past the last day possible to do so and despite my trying to explain to them the situation they would not allow for adjustment after hearing the unusual details and work with us to help my father recoup the investment he had put into the policy despite the hardships he and our family experienced this year. (Most) everyone was very kind but the recording that you hear while on hold stresses their attention to customer service and treating you accordingly. I would have thought that someone with the authority to hear our details would have and that there could have been an exception made based on uncontrollable circumstances and unknown information. I had hoped that we would be seen as people instead of simply numbers on the books for them.

4 months ago

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Reply from Endurance

Lori, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at [email protected] with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Ken Mobley Jacksonville, FL

The people at Endurance are very helpful. Polite & verry informative of exactly what's covered . I feel a lot better knowing, I have help with any repairs. Hopefully I'll never need any. Great company to deal with !!

5 months ago

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Reply from Endurance

Hi, Ken. Thanks for taking the time to share your positive experience with our team. We truly appreciate it!

- The Endurance Team

Jan. 23rd, 2024

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Marcus Billfold

I am so excited about this company. I could not believe the outstanding service I received doing my tender with the company. The price for the coverage was excellent. The customer service skills were superb

5 months ago

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Reply from Endurance

Hi, Marcus. We're so happy to hear that you love your coverage with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

- The Endurance Team

Jan. 23rd, 2024

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R J Tray Nelson III

The cancelation process on our vehicle covered when sold, could have been a little more smoother. Customer service assisted in a professional and timely manner after having a slight delay due to the cancelation process not being fully explained which required having to return a notarized cancelation form to expedite it on our vehicle.

5 months ago

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Reply from Endurance

Hi, RJ. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

- The Endurance Team

Jan. 23rd, 2024

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Mary Salisbury North Kingstown, RI

Wow! Talk about 1-Stop Shopping. Meghan, the representative who managed my request was customer oriented, knowledgeable of solutions, and provided on one call all of the information I needed to advance my process. Very satisfied.

6 months ago

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Reply from Endurance

Hi, Mary. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

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Cindy Goad

It feels great to know that I have a backup plan in case something happens to my car thank God nothing has happened yet but from my experience with endurance I believe wholeheartedly that if something does happen to my car that the customer service that has been so great will continue through claims

6 months ago

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Reply from Endurance

Hi, Cindy. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

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Tamika Wood Garner, NC

I love and appreciate all the assistance and knowledge Freda P provided. I have never experienced and one more patient, caring, understanding and helpful. Thank for your service and I will make sure I tell the world every chance I get about my experience and the the wonderful product I have with Endurance.

6 months ago

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Reply from Endurance

Hi, Tamika. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Mar. 21st, 2024

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Patricia Cohan-kinlaw Suffolk, VA

We were delighted with the experience of dealing with making a claim when we broke down on tinterstate. Everything went smooth as silk they took care of us immediately and efficiently everything was handled and were back on the road the next morning , could not have been more pleased, I highly recommend their services

6 months ago

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Elsa Del Rio Buffalo Grove, IL

Well, I trust Endurance. So hopefully if an issue should arise with my vehicle, I have a good experience with this company fixing my vehicle with no hassle. I would think they do right, overall the customer is paying for this service. Thank you

6 months ago

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Todd Harrison Plainfield, IN

I just got a multi car warranty on my two sons cars two weeks ago. Due to unexpected financial circumstances I thought I was going to have to cancel these policies. Kim was fabulous in helping provide reasonable alternatives that allowed me to keep the policies and still address my short term financial situation. Thanks, Kim.

6 months ago

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Great car warranty insurance Magna, UT

Have had a great experience using them. Wasn’t a big breakdown but they did save me time in having to do it myself and on the labor part and some on the part. And was fast and easy (Wheel hub bearing). I have confidence in endurance if I should happen to have a engine failure.

6 months ago

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Karen Slidell, LA

I felt like the representative was very pleasant and I didn’t feel rushed. She settled my request immediately. Thank you. As far as the price of my policy it was the best option I found considering all the benefits included.

6 months ago

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Charles Bider Atlanta, GA

Tabitha G is an exceptional rep for the company, I originally called in to get an explanation concerning my bill pay which she point by point explained in the greatest detail. Not only that but she emailed me a copy of my coverage and explained how to get things taken care of in an emergency. Great job! Thanks again Tabitha!

6 months ago

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Emin D. Cancer McHenry, IL

They have an excellent customer service team and an outstanding service claims team, who really do listen and try to help you resolve your automobile repair claims in a timely and professional manner. I cannot recommend this company enough. Really top notch!

6 months ago

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bonnie jean helton

I finally called you guys because I needed a few questions answered and then I got Tabitha on the phone and she took care of everything I have paperwork and everything which I didn't have before when I first signed up she was terrific she gave me everything I needed and she was greatly appreciated endurance should be happy to have her!!

6 months ago