AUTOPAY

Name: AUTOPAY
Rating: 2.5

2.5

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1,883 User Reviews

7.7

Overall Score

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2.5

star star star_half star_border star_border

1,883 User Reviews

7.7

Overall Score

Visit Site

The Good

The Bad

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Company Details

Time in Business

17 Years

Company Headquarters

8055 E Tufts Ave, Denver CO 80237

Number of Reviews 1,883

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: December 18th, 2024

AUTOPAY provides direct-to-consumer financing and refinancing for individuals looking for the best financing terms and a no-hassle transaction.

Highlight: AUTOPAY rates and terms

Rates — as low as 1.99%
Minimum income requirement — $2,000 per month ($24,000 annually)
Minimum credit score — 600
Loan amounts — $2,500–$100,000
Loan terms — 24–84 months
No Social Security needed for prequalification
Loan offers are good for 30 days

Continue reading for a full review of this auto refinance company, or jump down to Autopay reviews.

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The Good

Multiple Refinancing Options
Get Rates Instantly
Low Minimum Credit Score
Prequalify with no Impact to Your Credit Score

Multiple Refinancing Options

AUTOPAY offers multiple types of refinancing:

Traditional refinancing — lower your interest rate, reduce your monthly payment, shorten the length of your loan, and find a lender that better fits your needs
Cash back refinancing — get as much as $12,000 cash back and use funds to pay high interest debt
Lease payoff refinancing — keep a car you are currently leasing at the end of your term and even pay off the lease early

With these options you can more easily tailor your refinancing experience to your specific needs and circumstances. It is important to note that not all auto refinance lenders offer cash back refinancing or lease buyouts.

Get Rates Instantly

No matter the reason you're refinancing your vehicle, AUTOPAY works hard to make the process short, simple, and entirely online.

To start, you will need to provide some basic information. This includes things like your name and whether you're applying alone or with a co-borrower. You'll also be asked to provide your address, previous address, current employment status, and information about the vehicle and your existing loan.

Once all the e-paperwork is filled out, AUTOPAY will present a list of loan offers from different loan lenders.

Low Minimum Credit Score

With a minimum credit score requirement of approximately 600, AUTOPAY recognizes that not everyone will have a perfect credit score, and is committed to helping everyone refinance their auto loan. AUTOPAY will work with you to get the best rates possible.

Prequalify with no Impact to Your Credit Score

To see your rates, AUTOPAY does a soft credit inquiry or a soft pull (which does not affect your credit score). This is great for those who are merely comparing quotes and shopping around before committing to an auto refinancing loan.

Once you select a loan offer with AUTOPAY, then a hard credit pull is required.

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The Bad

Not a Direct Lender
No Refund Policy

Not a Direct Lender

While it isn't necessarily a bad thing that AUTOPAY isn't a direct lender, processing and underwriting loans in-house, it does have a few drawbacks: rates are subject to change depending on the lender you choose from AUTOPAY's network, and fees may also vary.

However, refinancing through a marketplace lender, such as AUTOPAY, does provide you with greater flexibility in finding the best loan option for your needs. But it is important that you reasearch your chosen lender to know what fees and terms they might have.

No Refund Policy

AUTOPAY has a no refund policy. Don't expect any refunds to be provided for payments made to your AUTOPAY account.

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The Bottom Line

AUTOPAY is a good option for anyone who has recently improved their credit score and would like to start their search on a refinancing company.

AUTOPAY is not a lender, but is a lender marketplace (meaning you fill out a form and will receive offers from multiple lenders in AUTOPAY's credit union network). Most auto refinancing companies operate under the same model, providing a borrower with the ability to view and compare various refinancing loans and rates. A benefit or working with AUTOPAY is that a list of lenders will be populated after you enter your information online. Many other companies require a phonecall with a company representative before a borrower can access a list of lenders.

After submitting your application, AUTOPAY will do a soft credit pull, which does not affect your credit score. If you choose to work with a lender, then a hard credit pull is required.

There are currently no AUTOPAY customer reviews, and so we are not in a position to recommend this company at this time. If you have refinanced an auto loan through AUTOPAY, please leave a review about your experience to help future consumers.

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User Reviews

Star Rating

2.5

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1,893 Reviews

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4 grade

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Featured Review

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Verified Customer

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Linard B Feaster Richmond, TX

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend!

3 years ago

Reply from AUTOPAY

What great feedback! Thank you, Linard!

Jul. 15th, 2021

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Marlon Valente

Here are a few positive review examples for a new car lender: Example 1: Smooth and Efficient "The entire process of getting my new car loan was incredibly smooth and efficient. The lender was very knowledgeable and helpful, answering all my questions and guiding me through each step. The application process was quick and easy, and the approval was even faster. I highly recommend this lender to anyone looking for a hassle-free car loan experience." Example 2: Competitive Rates and Great Customer Service "I was very impressed with the competitive interest rates offered by this lender. The customer service team was also top-notch. They were always available to answer my questions and concerns, and they made the entire process very easy. I would definitely use this lender again in the future." Example 3: Personalized Service and Flexible Terms "I was looking for a lender that could offer me personalized service and flexible terms, and this lender definitely delivered. They took the time to understand my financial situation and recommended the best loan option for me. I'm very happy with my decision to choose this lender."

1 month ago

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Muneer Ahmed

If possible I gave them zero star. In other words it's scam, be careful, in case you received a letter that mentioned some low interest & less payments, that is fake. Don't even apply or fill application. .they will pull your credit they will mess up with you credit score & then will gave you a run down that we have so many lenders and we'll check more options for you. Fake & Scam.....

4 days ago

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Tracy Mayes

This company checked my credit without my permission thru Credit Karma. When I contacted them about this bogus and illegal credit check they said call police if you feel your identity has been stolen. I asked for a copy of the application I filled out and signed and ofcourse they can't provide it because I never filled out a application or signed any paper work with this company.

1 week ago

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Mark Evans

**APPLICANTS BEWARE** - Deceptive Application Process I recently found AUTOPAY via Bankrate and it was by far the most deceptive application process I have encountered while searching for an auto loan refinance product. The website requires you to enter all of your personal identifying information to populate accurate loan offers – SSN, VIN, DoB, etc. I was thrilled when I saw an option for refinancing that lowered my monthly payment almost $200. All my information was in so I submitted my application. BOOM. 10 minutes I received an email and text from the loan representative congratulating me on my approval. The loan representative and I then hopped on the phone and said "Congrats on your approval. We were only able to get you XXX terms, though, and that only lowers your payment by $30 do you want to proceed?". Excuse me? You just told me I was approved. My expectation was that I was approved for the loan offer presented to me and that I selected. NOT THE CASE. The entire process was deceptive and to top it off, the frat boy vibe from the representative was giving "I couldn't care less". So here we are. An approval on a loan that didn't exist and a hard inquiry on my credit. I would leave zero stars if I could. A complete farce.

1 week ago

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Jerrid Oliver

This company gave me what looked like a great Refi option for an auto loan, told me I was pre-qualified and all o and to do was accept the offer. I did. After a hard inquiry on my credit they sent me offers that looked nothing like the original offer and where actually more expensive than my current loan. When I questioned it they told me the original offer isn't actually and offer it is an example of the best case scenario offer and that Autopay doesn't actually make the offers they are just a broker. So they make up something that looks attractive to get you to say yes, they run a hard inquiry in your credit and then give offers that look nothing like what they sent originally. This place is a scam 100%. I wasted days with a rep texting me all weekend to send me an offer of a higher payment and the same term but with supposedly 3% lower APR and their $549 refinance fee. How can you have higher rate, same term, and lower interest? The salesman seemed upset when I told him I wasn't going to refinance for a higher rate and higher overall cost and a $549 refinance cost. Bait and switch scam if the worst kind.

1 week ago

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Jennifer Gonzalez

I found AutoPay as recommended on Credit Karma. I put in all my info and submitted all the photos they asked for. My account showed pending review. It dinged my credit report so I logged in to see that my status disappeared and said application cancelled. So I called today, they said they have my loan, but it was moved into another box and they will send it back to a loan officer to get into underwriting. Mentioned wanting $1200 upfront to move forward. I have over 720 credit score and it's a 10 yr old minivan. Seems a bit much. No one has called me on it. I literally just gave all my personal info out & let them ding my credit, and they can't even talk over options with me? I will be going elsewhere at this point.

3 weeks ago

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Bev Carter

Jackie A was nice to work with until the transaction was completed. I sent her messages several times to help me locate the car warrenty which was to be included. She initially told me to scroll to the bottom of my document signs. I tried to do but it said I needed a code to access it which I did not have. I will attempt to get it through the lien holder as I did not hear back after several attempts.

2 months ago Edited November 11, 2024

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Rich Panerali

this is a third party loan processing business , you will get hit with many hard credit inquiries . they do NOT honor the apr that is initially given , bait and switch scam company , plus they require upfront processing fees . the so called loan specialists are very rude

1 week ago

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Verified Customer

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Julie Buser Augusta, GA

From the time I submitted my initial application, this process was by far the easiest of any service I have ever done business with. I was fully guided and kept up to date through each step. I was able to speak with my rep through text (super convenient for me). I've used this experience to improve the service provided at my company. Amazing work! I'd love to chat with whoever designed the process for AutoPay because it's brilliant. The only step I had to take was to get some documents notarized. They handled everything else and cut my interest rate in HALF while saving me over $100 a month. No other company has been able to provide that.

2 years ago

Reply from AUTOPAY

Julie, we appreciate all of our customers and strive for the smoothest most transparent process and so excited you saved so much!

Sep. 8th, 2022

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Verified Customer

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Stephen

Everything was great, they pretty much handle all the work. They kept shopping around to find me the best rate that I can get and I got a rate that was lower than what I thought I was gonna get. I spoke with Cody and at one point he got one which is a great rate, I was almost ready to jump on that and he was like, hold on, let me see if I can do better, let me reach out to a couple more lenders and then came back with half a point less than what the original was, which in the long run it saves me a lot of money. The whole process was great, smooth, very easy, they process all the fees for you so all I need to do is just get some stuff notarized which was really simple. They sent me all the forms with everything highlighted so all I have to do is fill in here, fill in there, sign here, sign there. It was a very easy and smooth process.

2 years ago

Reply from AUTOPAY

Hi Stephen, we're always looking for ways to improve the experience with our customers. I'm so glad to hear how we have helped you. Cheers, AUTOPAY.

Sep. 3rd, 2022

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Verified Customer

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Kaitlyn

You were able to save me about $200 a month from my previous lender. I had the representative Daytona and he was very responsive and if I had a question I could text him, he got right back to me, he also worked around my schedule if I couldn't do a call at that time. He was able to talk with me when it was convenient for me and any questions I had about the documentation since it was sent over the internet and a little bit different than how I had a car loan in the past, he was really helpful in going over those documents with me. It was just overall a really good experience and I definitely would recommend you guys to friends and family.

2 years ago

Reply from AUTOPAY

Kaitlyn, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Sep. 3rd, 2022

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Verified Customer

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Michael

I was looking to refinance online and I came across Autopay and gave them a ring and from the moment I had that first representative we just hit it off really well, so it made the whole experience well worth it. The representative I had was very clear with documents that I would receive, what I need to do, and made the process seamless. They use docusign and require notary of signatures for power of attorney and I appreciate both levels of security. I lucked out with getting a rate secured just before they raised their rates, so that worked out really well in my favor. And the rep was also knowledgeable about the rates going up, so I was able to take advantage of that. I would suggest to anyone who's looking to buy or refinance a car online to go with Autopay.

2 years ago

Reply from AUTOPAY

Hi Michael. Thank you so much for the positive feedback. We want every customer to feel this same way. So glad we met all of your expectations.

Aug. 31st, 2022

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Verified Customer

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Amanda

They were the most considerate people, they called and I told them that hey I'm really busy today would you do me a favor and call me back at this certain time? There was no problem and they were they literally accommodated my work schedule and then I didn't have enough time to finish their processing interview and they were able to reschedule the rest of the interviews and extend them and called me exactly when they said they would call me. It was very helpful. The lady I worked with would call me and made sure that every single bit of information was taken care of, and if I didn't understand it, she helped me and helped me walk through it.

2 years ago

Reply from AUTOPAY

Hi Amanda, Fantastic! Thank you for sharing your experience with AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Miriah

I tried several other different credit institutions for a loan for my vehicle and I finally received a call back from Autopay saying that they would be able to process my application and I was finally able to find someone who would work with me and that was really great. My credit officer that was working with me was incredibly nice and incredibly helpful throughout the whole process. I had a little bit of unique situation where I was having to do a private purchase from my previous cosigner and my loan officer just really went above and beyond and out of his way to make sure that I was able to get everything that I needed, he made extra phone calls to this other person that was involved and just really took a lot of the stress off me. I can't say enough nice things about about him and the way that he handled this whole process it was super super helpful for me.

2 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Miriah for choosing AUTOPAY!

May. 31st, 2022

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Verified Customer

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Christopher A Banks Fishers, IN

Fast and easy refinance with a staff that offers great customer service. They take most of the work in the background making it painless to the customer. Noninvasive communication with you the customer via text messages, so you are not inconvenienced at work or your personal time. Great value for your money and great quality of service that lets you rest at ease during your loan agreement. Thank you Autopay for making a loan the way a loan should be handled and setting the bar high for everyone else out there. Giving the service that a consumer deserves and realizing that the customer is what pays your paychecks and making them your priority first.

3 years ago

Reply from AUTOPAY

Thanks for leaving such a thoughtful review, Christopher! This is absolutely wonderful to hear. Thank you again for choosing AUTOPAY, and just reach out if we can help with anything at all!

Dec. 10th, 2021

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chase merrihew

They are a terrible company they send you a contract and have you sign it then have you do all the leg work and pester you for weeks and don’t get the job done I spent weeks and at the end of it my bank account got hacked I had money stolen and I did not get my car refinanced they are the worst refinance company I have ever dealt with a refinance company is supposed to help you secure a loan and get you in it with minimal effort needed on your end I could have gone to a bank and done it all myself with less effort than this I highly advise you stay away from them entirely

2 weeks ago

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Jonny Shaw

Their website wasn't working so I decided to go with another company. A company who gave me a phone call before I even finished their application and was eager to help me. Instead of just sending threatening emails. Oh right, so they sent me an email threatening to give me a hard inquiry on my credit anyway because I "already filled out an application." Even though I hadn't yet because the website wasn't working. Seems like a great way to run a business. And someone with a pretty okay score it wasn't really a threat but just an admission of someone with too much time on their hands and a vindictive personality.

1 month ago

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Luke Winters

I didn't ask to refinance. I was actually hesitant, but the reviews on here made me think I could save some money. After wasting my time completing the application and gathering the paperwork, I got a notice a few days later that there was nothing they could do to help. Then you shouldn't have reached out in the first place if you weren't confident that you could help us.

1 month ago

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Nathan Foran

Jackie was very helpful and patient. They did a great job helping me refinance my car.

1 week ago

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Verified Customer

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Tommy

I think the rates are a good you're better than the normal finance company and I don't plan on having my car that long anyway so it works well for me. Nick was very professional, didn't seem pushy or anything and it seemed like he was trying to work with me. Always gave me all the information that I needed to move forward and all this took place like three days so I was very impressed.

2 years ago

Reply from AUTOPAY

Hello Tommy, we are thrilled to have lowered your rate and save you on your payment in just three days! Thanks for the feedback! Cheers AUTOPAY!

Sep. 3rd, 2022

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Verified Customer

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Jonathan Tampa, FL

The support was very attentive, but it was kind of hard to reach out to the agent that was assigned to me. Their phone number didn't have a direct line for me to call it was very one way when it came to phone calls, and text messages were kind of hard to keep up with as well I would send the message and the response wasn't even acknowledged for awhile. It's pretty straight forward and they worked with me to fit my budget. There is there's good management there, speaking with the agent and their supervisor. And I really want to commend their behavior, their attentiveness to helping me out and restructuring my financing. I would like to commend Mr B and Ms D for working with me

2 years ago Edited January 10, 2024

Reply from AUTOPAY

Hello Jonathan. Communication is key with our customers, Thank you for that feedback. We are glad we were able to assist.

Sep. 1st, 2022

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Verified Customer

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Vincent

The gentleman that I work with is amazing, I believe his name was Aaron. He's honestly the person that kind of made me more confident in wanting to refinance, I appreciate him. Every time I have a question I would text the number my question it would be taken care of there. The communication was amazing from their company. They helped me get refinanced and it took around three hundred dollars off my payment almost.

2 years ago

Reply from AUTOPAY

This is great to hear Vincent, we will pass along your feedback! Thank you!

Sep. 1st, 2022

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Verified Customer

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Olivia J Harlow Morganton, NC

Autopay was awesome from day one! They got us a lower rate and payment. They were efficient and even helped us with getting a notary when there was an error. I couldn't have asked for a better experience. I highly recommend these kind and courteous individuals to handle your refinancing needs. Always there to answer questions and they kept me up to date all through out the process. I say go for it!

2 years ago

Reply from AUTOPAY

Thank you for the thoughtful review, Olivia! I'm so glad we were able to provide such an excellent experience.

Mar. 26th, 2022

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Verified Customer

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Sabrina Silva Caruthers, CA

I applied for a refinance with AUTOPAY and I was assisted by Jeffrey throughout the entire process. He made everything clear and quick. This is an experience where I can truly say that I was helped along every step of the way to achieve my goal of refinancing. Thank you Jeffrey and AUTOPAY for making it possible in getting a loan with a low APR that I wanted.

2 years ago

Reply from AUTOPAY

This is a wonderful review, Sabrina! Thank you so much for taking the time to share this. We will follow up wit you loan specialist to make sure he gets the awesome feedback. Thanks for choosing AUTOPAY!

Mar. 17th, 2022

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Verified Customer

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Edward Garland, TX

Honestly I was trying to just lower my apr percentage it was sky high at a 24.3 because I was a first time buyer not a lot of credit history so I waited for a year and really couldn't find the options I was looking for I actually applied before but was getting rejected an employee told me to just give it time I had a great score I just needed more time to add to history of credit and I did that and was accepted so thank you to him!

3 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Oct. 25th, 2021

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Verified Customer

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Colette Mesa, AZ

Refinanced my car, was a quick and easy 2 week process. The loan specialist walked me through everything and made sure all of my questions were answered thoroughly. Never had to wait on hold or anything like that. I could just contact the loan specialist directly and they'd respond immediately with any concerns I had. Would highly recommend Autopay !

3 years ago

Reply from AUTOPAY

Fantastic! Colette, Thank you for sharing your experience!

Sep. 24th, 2021

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Verified Customer

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Gerald Glenn Fort Worth, TX

AutoPay, and in particular "Michael H" provided OUTSTANDING service! They made my SUV purchase easy, simple and fast, while utilizing highly secure technologies which protected my data and transactions. I could easily reach Michael by phone for questions or follow-up. Most exciting was the highly competitive Re-FI rates he provided to me. They easily beat my former lender rate and service. I could not ask for a better experience and I HIGHLY RECOMMEND AUTOPAY!!! Great Job Autopay & Michael H!!!!

3 years ago

Reply from AUTOPAY

This is outstanding to hear! Cheers!

Jun. 15th, 2021

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Verified Customer

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Shawn Miller Auburn, WA

I applied at a few different places for my refinance, 3 of them responded back. The first two asked for information and gave promise that seemed way to good to be true. Turns out they were lying. Autopay was transparent and kept in contact through the process. They cut my rate from 20% all the way down to 9.5%. They were professional and courteous the whole time.

3 years ago Edited September 14, 2021

Reply from AUTOPAY

Shawn, thank you for your detailed review! We appreciate your business. Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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David Corpus Christi, TX

Well all questions were answered in a reasonable time frame. I am literally 1,000 miles from my home and wife and we were able to ship documents from Texas to Illinois share needed documentation and photos and other information through text, email, USPS and phone calls and get this done in a 2-3 week period. I started saving on my interest towards my truck.

3 years ago

Reply from AUTOPAY

David, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 2nd, 2021

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Will Lippolis

Refinanced my auto loan at a lower rate (same term and lower payments) and Jackie, the agent that worked with me, was respectful of my time and easy to work with!

2 months ago

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RDM

I tried to refinance an auto loan through Autopay. I almost went through but decided not to go through. The service rep who assisted me tried me to sign the paperwork as soon as possible without going through all the costs involved. He tried to pressure me to purchase GAP insurance when I wasn't interested. He didn't tell me that I would be charged a fee for their service which would increase my principal balance. I told him I wanted a 72 month loan. The paperwork he sent me was for an 84 month loan instead of the 72 month loan I asked for. Because of that, I had more time to review the paperwork that he was rushing me to sign and send back without giving me time to review. While he was able to improve my loan interest rate, it wasn't even the best rate available from that credit union. When I found the credit union he was refinancing my loan with, I went to their website and found an even better interest rate that he told me he didn't have access to. He withdrew the application when I contacted the credit union directly. It almost seemed like he wanted me to fill out and send him all the paperwork so I wouldn't have a chance to review what I am getting into. Some people had a good experience from this company so I may be the exception. Just be sure to read all the paperwork in detail and do not feel pressured to sign anything without fully understanding all the costs involved.

2 months ago

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Justin

I financed my auto earlier this year when rates were very high. Due to recent rates decreasing, I visited Credit Karma and noticed they recommended Autopay for refinance. They had an advertised APR of 5.45%. After Autopay ran my credit multiple times, the best rate provided was 6.59% for 60 months. This was with an 821 credit score. I asked the Autopay agent, Jeff how this rate was so high compared to the advertised. Jeff relayed Credit Karma advertises these rates with nothing to back them. Due to the extremely high rate I decided to call around to my local banks/credit unions. I was able to secure a 4.49% at 60 months through a credit union. I advised Jeff of this and he was unable to budge from what he advised was an “excellent” rate. Furthermore, the loan had a lender document fee of $699.00, While my credit union charged nothing. I actually would receive $200 If I kept the loan for more than 6 months through the credit union. This was a learning lesson and it’s upsetting due to all of the hard credit checks now on my history. I would never recommend Autopay to anyone with an excellent credit score.

2 months ago

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Verified Customer

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Deborah Raleigh, NC

My representative, Matt R, took the time to explain each step of the process along the way (I had a lot of questions). He was timely, organized, professional and personable. There was no hidden agenda, and I'm very pleased with my new lender thanks to Autopay.

2 years ago

Reply from AUTOPAY

Thank you for the great review Deborah. I will pass the feedback on to Matt.

Sep. 23rd, 2022

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Verified Customer

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Vincent Napoletano Toms River, NJ

Kory R was perfect on Everything! Communication, explaining everything, and held our hand the whole way. He answered everyone question and honest in his answers, whether they were good or bad. Kory should be training everyone at your company!

2 years ago

Reply from AUTOPAY

WOW. What kind words for Kory. Thank you and I will pass along your feedback.

Sep. 23rd, 2022

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Verified Customer

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Keith

My case is very special because I'm on deployment, my representative kept me updated, she was very kind and patient on getting everything I needed, she was very informative, kept me updated on the process and pushed everything up in a professional manner.

2 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Keith for choosing AUTOPAY!

Sep. 3rd, 2022

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Verified Customer

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Ashley

An overall great experience. It was fast approval. I was still able to keep the same length remaining payments that I have so it's not like I was starting completely over. They were always communicating with me. Any information that may seem pertinent, they would always reach out and I also could text them, which was a plus. Fast and easy.

2 years ago

Reply from AUTOPAY

Ashley, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Sep. 1st, 2022

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Verified Customer

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Charles

All the customer support people help me, they called me back and put me through the steps and made sure I got everything done again. John was very courteous and he got back in touch with me, even let me text message to help me and everything like that. He was right there for me when I needed.

2 years ago

Reply from AUTOPAY

Great the hear Charles. Thank you for terrific feedback!

Sep. 1st, 2022

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Verified Customer

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Derek

They were very accommodating for me since I wasn't at home with my car when we're doing the deal. I'm out of state working and we were still able to get everything done. Easy to deal with and understandable. Pretty quick responses, I didn't have to wait long for a representative.

2 years ago

Reply from AUTOPAY

Hello Derek. Making this process as easy as possible for our customers is very important. Glad we were able to help you out.

Sep. 1st, 2022

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Verified Customer

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Nickolas

Very happy with the service. The best rate that I was offered compared to other companies that reached out to me. I worked with Dallas, he was great. He kept me updated, he would text me or call me whenever there were any changes that I needed to be aware of. He did a great job. It is a pretty easy process.

2 years ago

Reply from AUTOPAY

Thank you for your feedback Nickolas. We will share your review with Dallas as well. Thanks again!!

Sep. 1st, 2022

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Verified Customer

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Tamikia

Anytime I had a question I would either call or email the agent I was working with, and if they were busy they let me know what they were doing and when they get back with me. It never took a long time for them to get back to me. Everything was straightforward.

2 years ago

Reply from AUTOPAY

Awesome Tamikia. Love to hear when we make our customers lives a bit easier. Thank you.

Aug. 31st, 2022

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Verified Customer

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Michael

The representative Matt was very knowledgeable, very considerate, very kind, and helped us through the whole process. Basically he just walked us through it and I was very impressed with his knowledge. They gave me a great rate.

2 years ago

Reply from AUTOPAY

Good evening Michael,
We appreciate your amazing review and we are so glad we were able to assist and get you an better rate!

Aug. 30th, 2022

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Verified Customer

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Kenneth

I was able to get my interest rate down maybe 12, 13 percent and my monthly payment was down at least $200 so big savings there. I worked with Ben H. and he was really patient with me. We ran into some road blocks but he kept in contact with me. He was really patient throughout the process so that was one thing I really appreciated the most.

2 years ago

Reply from AUTOPAY

Thank you for the feedback Kenneth. The happiness of our customers in our #1 priority. We will pass along your kind word to Ben as well.

Aug. 31st, 2022

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Verified Customer

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Jonathan

Great customer service and all around enjoybale experience. We were having a little bit of issues with the company we had before and we were looking for something new and helpful. With AutoPay, it was an almost better deal than what we had going on.

2 years ago

Reply from AUTOPAY

Thanks for the positive feedback Jonathan! Cheers, AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Candita

Rachel was constantly contacting us when we needed to speak to her and if we need anything I could text her and she got it done and she was great to deal with. It's a lot better rate and interest than what we had with Capital One.

2 years ago

Reply from AUTOPAY

Rachel will be thrilled to hear your kind words Candita. Thank you for being an Autopay customer.

Aug. 23rd, 2022

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Verified Customer

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Kurtis Loveland, CO

It was really convenient to work with AutoPay. My loan processor, Haley, made me feel extremely comfortable about the process. It was incredible the way that she took care of all the details that needed to be taken care of. I found AutoPay’s pricing to be extremely competitive with the other companies.

2 years ago Edited January 10, 2024

Reply from AUTOPAY

Awesome Kurtis! I will pass along the compliment to Haley. That is exactly the way we want our customers to feel.

Aug. 23rd, 2022

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Verified Customer

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Briana Odaniel Yuba City, CA

Stephen G was absolutely incredible and such a please to work with. He went above and beyond for me and really worked hard to make sure all questions were answered and that we were thorough in dealing with my ex and getting paperwork signed to change my title for my vehicle. I am extremely grateful for Stephen and really appreciate all he did!

2 years ago

Reply from AUTOPAY

Briana, Thank you! We appreciate you sharing and will pass along feedback!

Jul. 7th, 2022

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Verified Customer

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Stephanie Shoemaker Spokane, WA

Kristi at AutoPay is exceptionally knowledgeable caring kind and always available. The loan refinance that I have was much needed and I am very relieved to be saving my hard earned money and knowing that I have a good honest finance company that I was introduced to by the awesome and amazing people at AutoPay.

2 years ago

Reply from AUTOPAY

Stephanie, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 23rd, 2022

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Verified Customer

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Crystal Williams Fayetteville, NC

Because I continue to receive correspondence by email and in the mail when I wasn't approved and I continuously got him even though I was not approved in the beginning. There is a disconnect when you have a caseworker or somebody working on your case I still had two other agents call from auto pay and I think that that should be something that is known right away.

2 years ago

Reply from AUTOPAY

We appreciate your feed back! This is the only way we get better. Thank you for working with AUTOPAY!

Jun. 17th, 2022

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Verified Customer

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Candy Lea McDonald Ardmore, OK

My rating is based on the organization and speed of the AUTOPAY loan process. However it would have been a 5 had the loan specialist been a little more friendly, it kind of seemed like they could care less whether I made the car loan through AUTOPAY or not. They weren't mean just not what you would expect when looking to refinance your car in turns of enthusiasm and kindness.

2 years ago

Reply from AUTOPAY

Candy, Thank you for your feedback! Its the only way we can improve!

Jun. 3rd, 2022