Name: Tax Defense Network
Rating: 4.9

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Fernando Santa Maria, CA

Every time I talked to somebody, they answered all my questions. My situation was a little different. I had to pay back taxes but I was also hoping they could bring down my penalty which they did.

7 years ago

Reply from Tax Defense Network

Fernando,

I'm glad you were put in a better situation. Thank you for choosing us to assist you.

Dec. 18th, 2018

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Catherine

If you have any questions, you can always call and they'll explain it to you where you can understand what they're doing. They're very considerate. If you didn't have the money, they work out the payment plan for you.

7 years ago

Reply from Tax Defense Network

Thank you for your review. We are glad that you’re are pleased with your experience. Our goal is to ensure that our clients are treated like family.

Dec. 14th, 2018

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Nicholas

They did a really good job. They were communicating with me and did a really good job taking care of my problem. They made it really easy for me and they helped me out to get better payments for my taxes.

7 years ago

Reply from Tax Defense Network

Nicholas,

I am so happy we were able to help you. I wish you all the best moving forward.

Dec. 17th, 2018

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Morgan Honolulu, HI

Customer service is timely at getting back to me and answering my questions thoroughly. The service is great and they are a very trustworthy company. When you talk on the phone, you speak with an actual person.

7 years ago

Reply from Tax Defense Network

Morgan,

We are real people and so are you and we expect you to be treated as such.

Thank you for your review.

Dec. 14th, 2018

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Sandra Portsmouth, VA

I used them before and I got a good response and they helped me on my tax problem. They work with you and are very honest. They give you options with what they are going to do or what they could do.

7 years ago

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Sandra,

That's awesome. Thank you for choosing us again!

Dec. 14th, 2018

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Patricia Saratoga, WY

The three people that we have dealt with have been nothing but professional. They are very helpful and seem to understand our situation and were willing to help us get things squared away.

7 years ago

Reply from Tax Defense Network

Patricia,

Glad we could get your squared away. Thank you for your review!

Dec. 14th, 2018

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Not the best service

I rated them a three because I needed to work with numerous people during the process. Each time I was working with a new person, I needed to duplicate information that I already sent in to them. At times, the new person would want me to almost start over and I needed to let them know that I already supplied that information and went through that step.

7 years ago

Reply from Tax Defense Network

I understand how frustrating that can be. I would love to hear more about this. We can only correct if we know more details. Please contact us at 888-829-0563.

Dec. 12th, 2018

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Client

I was overall pleased with my experience. At times the response rate was lagging as well as it appeared that agents were unfamiliar with my case before contacting. I was once contacted with information about another person's case.

7 years ago

Reply from Tax Defense Network

Aside from the mishap, we hope you are please with the outcome. Thank you for your review.

Dec. 12th, 2018

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Anonymous

Poor communication with Shawnee/for months call customer service on this three times recorded conversations went to I.R.S. myself to be told I would have been granted unable to pay thru them without paying for a lawyer because I didn't have enough income than after I called to be told your defence team would open my case which I didn't know it was closed until someone called to congratulate me that agent got me some help or tried to i was then told i should have gotten a written letter and a email from the lawyer which I did not and the I.R.S. didn't receive anything either. Finally Robert and new lawyer came on board and things where good Robert was focused on closing my case and I got the case closed with the same results the I.R.S. told me they would do but being i had already paid tax defense let them refile for me.I was not happy thru the process but have learned from it . Your gold star guarantee customer service knew I was unhappy because I called them at least four times. I would tell anyone who finds themself in trouble with taxes to talk to the I.R.S. first before paying almost 4 thousand dollars. A thanks to Robert he treated me with respect and did what said he would do,sorry I didn't have him first.

7 years ago

Reply from Tax Defense Network

Anonymous,

I'm sorry that this was your experience. I wish you would have been in touch with the right person, sooner, so we could have fixed it. Please contact us at 888-829-0563 so we can further assist to improve our customer service.

Dec. 14th, 2018

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HMcLaughlin San Francisco, CA

They were very responsive & made me feel my case was important to them. They persisted when the IRS claimed not to have received information that was sent, and they got my situation resolved.

7 years ago

Reply from Tax Defense Network

Thank you for the review!

Jul. 9th, 2018

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Judy

It was a pleasure working with Heather H to get this year's Tax Return done. Very pleasant and took care of my concerns promptly. I wouldn't work with anyone at this Company but her. She was Terrific! Thank you Heather!

7 years ago Edited September 14, 2021

Reply from Tax Defense Network

Judy,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Raymond Murrells Inlet, SC

Every time I needed them, they were there. They would return my calls, answer my questions, and get back to me promptly. I owed the government $200,000 and they were able to negotiate and improve it, they saved my life.

7 years ago

Reply from Tax Defense Network

Not only does everybody love Raymond but they love this review as well. Even though we saved your life we would like to clarify that we are not doctors but we did stay in a Holiday Inn last night.
In all seriousness thank you for this fantastic review. We are so happy we were able to help.

Nov. 16th, 2018

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Larry Saint Paul, MN

My initial experience talking on the phone was really good and I actually got some good feedback right away for free. Customer service has been really good. Friendly, very professional, and I get good results.

7 years ago

Reply from Tax Defense Network

Hi Larry,
This makes our day. We love hearing that we were able to provide such great feedback.
Thank you so much for leaving this fantastic review.

Nov. 15th, 2018

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Marcus Carrollton, TX

Usually when I talk to them, their customer support is extremely polite, professional, and very helpful. I'm not happy with the fact that they came from Money Solver and that every time I turn around, I have to deal with the new representative and start over from scratch.

7 years ago

Reply from Tax Defense Network

Hi Marcus,
We are very sorry to hear this was your experience. We would love for you to give us a call so we can dig deeper into this.
Please give us a call at : 877-856-5118

Nov. 15th, 2018

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Claude Corrick Washington, PA

If I have any questions I give them a call and I get a quick response from them. No matter what is going on I'm well informed, it's fantastic talking to someone that knows what they're doing.

7 years ago

Reply from Tax Defense Network

Hi Claude,
When you're in trouble who you going to call? Thais right! Tax Defense Network! Keep calling us Claude because we love hearing from you.

Jun. 26th, 2018

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Patricia Payne Chicago, IL

I found them online and since they were rated well I signed up. Sometimes the person that I talk to gets a little confused, so I have to ask the same thing several times. They got me a payment plan but they didn't really lower my taxes. Still, it was a good decision.

8 years ago

Reply from Tax Defense Network

It has been our pleasure to serve you and we hope to continue to be of service to you in the future. Thank you for taking the time to leave your feedback we appreciate having you as our client.

Apr. 3rd, 2019

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Lisa Smith Waco, TX

I signed up with them because of their commercial. It just made sense to me. They were great and got my problem solved really quick. They were always there for me and explained everything. It was a good experience.

8 years ago

Reply from Tax Defense Network

Lisa,
Man do we love reading reviews like this one. Thank you for taking the time to leave this review, I know the team will love hearing about this.

Nov. 1st, 2018

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Alexander Napoles

I was looking for someone that could help me with my taxes and I decided to go with their service. I'm unsatisfied with the fact that I have to pay the same amount of money that the IRS was asking for, that is between seventeen thousand dollars and eighteen thousand dollars plus their fees. Overall I'm not happy at all because I feel that instead of paying less I end up spending more money.

8 years ago

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Matthew Andre Beert

I had to get my taxes done and that's when I decide to sign up with them. They always kept me updated with all the information I needed and they took care of my taxes. The only downside is that they supposed to have my bank link been lifted and that didn't happened. I think they could handle couple things a little better.

8 years ago

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Kathy J. Mcdonald

I signed up because I was running into problems and I needed to get my taxes paid off. They are experts on what they do. I feel excellent because they know what they are doing, they know how to help people out.

8 years ago

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Lon E Sisson

I had attacked issues that need it to take care of. The person that I was dealing with it was a challenge to communicate with and sometimes getting a call back so that was probably the only negative thing with all the experience. Overall I am satisfied with their performance since they resolved the issue.

8 years ago

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Phillip A. Woodley Sr

I signed up when I just see it on the internet and for the service at that time. I think it is a very good company, they were very conscious in what they were doing but I thought that I was going to receive feedback when I thought I should it. They did good.

8 years ago

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Anonymous

I was referred to them. They're very professional, they're respectful and they do their job. Overall they're excellent. I'm glad I hired them. I think they're very reliable and I think everybody should give them a try.

8 years ago

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Anonymous

I needed assistance with the IRS so I went with it. They were very understanding, patient, and covered a lot of details with me. They were really helpful with dealing with the frustration that is the IRS. They were able to resolve my issue even though it's something very long term. I'd recommend it to anyone that's being bullied by the IRS.

8 years ago

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Aaron J Cox Sr Santa Maria, CA

They were the first place I Googled and I ended up signing up with them. I was desperate at first but it really worked, they did everything they said they were going to do. I did have some trouble getting clear answers from them and they were very slow to respond. When they did respond, things were good.

8 years ago

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Anonymous

I signed up because I was hoping that they could lower my total tax amount that I owed primarily. They did help me lower my monthly payment on the agreement that I had with the IRS but they didn't help get rid of any of the penalties over and I still owe the IRS a fair amount. I expected more from them. I am not totally pleased, I thought they could do more for me than what they did.

8 years ago

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Roy Fitzpatrick

I did sign up with them because I needed an experienced helper. They were knowledgeable, and they were easy to contact. I wasn't happy with the outcome of the final distributing of the money I have to pay back to the government.

8 years ago

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Christine Hembree Springfield, MO

I used to hire a lady to help me file my taxes. She was like a friend of the family and had done this for us and her brother for a while. After she passed away my boyfriend called an attorney and they referred us to Tax Defense Network. The attorney said they would work with us on everything and that hopefully we wouldn't have to pay any late fees. When I first hired them customer support was good. They were very nice and did exactly what they said they would do. The only thing I received was a letter from the state of Missouri saying that I owed them some late fees. I probably won't let them do my taxes again though. I mean, I think they know what they're doing and they seem to be great. I just wish they would get back to me when I call them.

8 years ago

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William Thompson Frederick, MD

I wanted to work out a deal with the IRS. They were the best service I ran across, so I went with it. I feel good about my decision. It has been working so far. They are prompt and answer right away.

8 years ago

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Chad W. Nevada, IA

I did the research, read the reviews, and decided to go with it since they sounded like a reputable company. I feel like it was a good decision. The person that I worked with was very helpful and always responded to my emails. They took care of almost everything and got me good results.

8 years ago

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R.W. Poughkeepsie, NY

I was way behind on my taxes so I went to them for help. They're very professional, courteous, and prompt. Whenever I have a question they answer it for me. I'm very glad I signed up with them, they helped me with my tax situation.

8 years ago

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R.B. Washington, DC

I needed their service so I went for it. The first person that was assigned to me was awful, I actually tried to get them replaced with a more senior representative. The process itself wasn't as quick as I expected it to be. I had to do most of the work and follow up with them on calls and emails. Communication just wasn't as fast as it should've been.

8 years ago

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Lisa Antoniette Howard Philadelphia, PA

I owed $19,000 in backed taxes from the year 2015 and I thought that letting them help me would be better than doing it by myself. Once I got involved they promised that my penalty would be revoked but it wasn't. It just continued to accrue interest from October 2017 to March 2017 and now I owe more interest. I didn't know it was doing that until the IRS reported it. Now I also owe more taxes so instead of paying $19,000 I owe $26,000. I also had a hard time getting in contact with my representative whenever I called him. I could have called them and done that by myself. I would've avoided the $26,000 fee that they charged me.

8 years ago

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James F Trudell Henderson, NV

I checked them out and since they had a good record I signed up. It was a good decision. They were always there to answer my questions. They were very thorough and took care of my issue.

8 years ago

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David Donselman Santee, CA

I did some research and a couple of calls and I just felt more comfortable with their representative. They are always available. If they don't phone you right away, they are really good about calling you back within 24 hours. Their email follow ups are also good. Everything seems to be working out well.

8 years ago

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Edwin D Sharpe Blanding, UT

I needed help with my taxes and they did a good job with that. I feel comfortable and confident in that I did the right thing. I think they were very careful with my information. I didn't save a lot of money but they got me in a payment plan that worked. I felt much relieved once I ultimately paid what I owed. I'm glad it's over.

8 years ago

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Kenneth T Ward

I saw them on the internet and decided to go for it. They were kind, courteous, and very knowledgeable. They've gotten the job done so far but we're still trying to get it to drop even more.

8 years ago

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Scott Flower

We were referred to them by a friend. There were a few things that were not really explained. For a while I kept calling them repeatedly and I was getting no responses. Overall though we're pleased with the results that we got and with their continued efforts.

8 years ago

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Mark N. Lavertu

I had a tax problem so I went to them for that. They did an excellent job for me and helped me out tremendously. I appreciate the way they took care of me. I'm just grateful for the service.

8 years ago

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Zitmon Barton Hendersonville, NC

It seemed to be quite a simple service. Their attorneys seemed to pass me from one of them to the other without informing me. I was the one that had to get in touch with them to find out what was going on. It also seemed to take forever for them to get me the information that I needed.

8 years ago

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Anonymous Milton, FL

I went to them because I needed help with my taxes. I was happy with it. My first rep wasn't that good but the second one was pretty good about communicating with me through emails or phone calls. They would call me at least once or twice a week. It's a good service, just a little overpriced.

8 years ago

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Benjamin Thompson Crownpoint, NM

I needed help with the taxes that I owed. Sometimes I wouldn't get a response from them right away but they did contact me within 24 hours. They did what I hired them to do, now everything is taken care of.

8 years ago

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Charles W. Stroud Iii Demopolis, AL

I feel good about my decision to go with them. The person that dealt with my current situation was very helpful. They made sure that everything was in order and that everything was taken care of before the date. To this day they're still checking back with me to make sure everything is ok.

8 years ago

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Gregory Riggs Cedar Rapids, IA

I needed help to get some things resolved. It has saved me a lot of headaches. The process took a while but everything worked out well. I always had the help that I needed and they answered any questions I had.

8 years ago

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Daniel Ramsey Springdale, AR

They seem to be doing what they're supposed to be doing. They have saved me a couple of times and they're in the process of saving me again. There have also been a couple of times that I couldn't get in touch with them. Still, they've done a pretty good job.

8 years ago

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Anonymous Clinton, MD

We went with them for no other reason than needing some help with our taxes and the IRS. I did have to go and talk to the IRS myself regarding some concerns that I had even though the purpose of having Tax Defense Network was that they would act on my behalf with the IRS. I thought they were supposed to help you out a little more. Still, I feel ok about going with them.

8 years ago

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Daniel Peyton, CO

They return phone calls promptly, and seem to have a good amount of knowledge. Very friendly staff. I mean after all they reduced my tax debt from 15,000.00 to just a little over a 1,000.00. Even with the money I paid for the service, I still saved 9,000.00.

8 years ago

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BKubiak

I paid 1800.00 to find out I still have to pay the 12,000.00 plus interest for insurance that I could not afford in the first place, because I borrowed 2,000.00 over poverty level from my retirement. To cover bills until my husband and I found employment after being a self-employed over the road truck driver. Events at home required us to come off the road and be closer to family.

8 years ago

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Bunne Hess

They were very helpful. And did not make me feel like all was about to end. Very professional. Kind. Compassionate. And got back to me with any questions or concerns in a timely manner. Highly recommend them.

8 years ago

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Duane Harrison Grove City, OH'

Their response time is pretty good. It did take a while to get the situation taken care of, but they communicated with me at least 2 or 3 times a month. I was hoping for a little bit more, but I understand the situation. They did a pretty good job.

8 years ago