Name: Tax Defense Network
Rating: 4.5

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Judy Libertytown, MD

If I had to do it all over again I would try to find another company. It's disappointing when you have to call him and ask him what's going on and you have to keep calling and calling and calling then you have to call someone over top of the person that is helping you. And then you tell them to call you back or text or send a fax. I feel there was times I was in the dark and a couple of times I've had to take things into my own hands to get things straightened out.

5 years ago

Reply from Tax Defense Network

Judy,

We are correcting this type of behavior. Our clients are very important to us and we never want them to feel as if they're not.

Dec. 14th, 2018

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Marla V West Des Moines, IA

Terrible company to work with. We started working with them in November of 2018. It literally took until December of 2019 when I finally cancelled our POA and took over to complete it myself with the IRS tax advocates office. We were levied over $6000 because they never followed up with our IRS officer to make sure she had all the information she had requested. Her story was that the fax wasn't complete and it wasn't her job to call. Tax Defense said they sent it, but no one followed up and we were the victim of it and no one cared. When all was said and done and we finally got an agreement in place, it came with the wrong dates on it. That one nearly cost me an extra $3900 but I caught it and stopped the draft at my bank. After contacting Tax Defense again to fix the error, I was once again given the run around and how they were "working on it". After 5 months with no corrections of the dates of error, I cancelled my POA with Tax Defense Network and contacted the IRS advocates office myself. I had it fixed in less than a month and the advocates office told me there was no contact with our revenue officer showing that Tax Defense ever tried to fix the dates issue. This was my second time working with them, the first time was in 2016 and they were great. I think they have gotten too big and don't have the people they need to do the work they have. I was told by one tax attorney that he had 200 other people with the same issues and I wasn't special. I don't need to be special, but when I am paying you thousands of dollars to work for me and help me, I expect results which were like pulling teeth to get. Stay away, call the advocates office and do it yourself. I will never use another tax service again. The IRS is scary, but the process can be less intimidating if you just make the call yourself to the IRS. Don't let these people take your money.

5 years ago Edited September 14, 2021

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None.

Because i feel it was a scam. I was told "oh yeah u pay us 500$ and with ur income we are sure you will qualify for loan forgiveness. I paid the 500$ and then was asked to pay another 800$ then i would have yo pay 15$ each month and re evaluate each year. WHAT??? When i called (several times for answers to some questions i had, i was unable to get anyone to answer my specific questions. I emailed my specific questions and again no answers, but they sure kept calling to send the papers in to take more money from me. I gave 500$ it this scan and just about gave 800$ to this scan again with no specific answers. When i could have spent that 500$ just to the loan company or toward my 2 children due to being a single parent its not like i had extra money to just blow on this scan. So thanks for taking my money and me getting absolutely nothing out of my 500$. Lesson learned. Please leave me along.

5 years ago

Reply from Tax Defense Network

Please contact us at 888-829-0563 so we can look into this. I would like to make sure everything was done to the best of our ability.

Dec. 14th, 2018

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Terry L. Hightower Fairburn, GA

Communication at the beginning was very awkward throughout the process it stayed that way for almost 6 months then later on Sarah came on boy and she changed the whole thing and made bore feasible and understanding

5 years ago

Reply from Tax Defense Network

Sarah is superwoman. I am glad she was able to change your outlook and get you in a better situation.

Dec. 17th, 2018

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Clay L West Sacramento, CA

I was in a tax pinch and owed the IRS $20,000. I called TDN and after speaking to a Rep, they asked if they could get my IRS bill reduced to 7k-8k would that work for me? TDN was charging 3k for this and it sounded like a no brainer so I signed up and paied my money. After6-8months of getting my tax filings and the reviewing them, TDN told me inorder to go further I would need to pay several more $1000s if I wanted them to get the bill reduced. Otherwise they would set up a payment plan on what I owed. So in a nutshell they wasted a bunch of my time, I paid the IRS interest on what I owed during the time TDN was doing nothing for me and all I got was a payment plan I could have easily set up myself for free. When I brought up the fact that I was sold on the huge tax reduction, they ignored that and told me it would cost more. Big waste of time and money!!

5 years ago

Reply from Tax Defense Network

Clay,

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Samuel Odessa, TX

Sometimes they don't call us back within two days or so. But, they do a really good job of trying to do whatever they need to lower payments and help you out.

5 years ago

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Ts

They put a lot of time and effort to advocate on your behalf. I believe they take pride in their work and make every effort to advocate on your behalf.

5 years ago

Reply from Tax Defense Network

TS,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Anonymous

I love the fact that I have been put at ease and I don''t have to worry about anything. However, it has been annoying that my tax analyst person keeps changing and I keep being asked for the same paperwork repeatedly

5 years ago

Reply from Tax Defense Network

Anonymous,

We are constantly trying to improve. Besides the major setback of multiple people handling your case, I hope you are pleased with the outcome.

Dec. 31st, 2018

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Caleb Santa Maria, CA

We played a lot of phone tag back and forth for a while before we actually got in contact again and I''m still waiting to hear about my other student loan to get help with as well

5 years ago

Reply from Tax Defense Network

Caleb,

Please contact us at 888-829-0563. We would like to get you answers.

Dec. 31st, 2018

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Rudy Sylmar, CA

Took care of my tax debt with a repayment plan directly to the IRS. All with a very low and reasonable upfront price. No tricks, gimmicks or up selling.

5 years ago

Reply from Tax Defense Network

Rudy,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Anonymous Winters, TX

Long time to negotiate the agreement & inability to coordinate the Tax year of 2017 with previous years negotiated previously originally . They did give me consideration with extra fees for completion of services.

5 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter. Aside from the setbacks, I am happy to hear that we were able to come to a resolution of some sort.

Dec. 31st, 2018

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Naomi Kevil, KY

They quoted me on a price and then tried to increase the price later until we listened to the call. The lady working on our case is very professional.

6 years ago

Reply from Tax Defense Network

Hi Naomi,
We love hearing that we provided great professionalism to you. Thank you for this review.

Nov. 16th, 2018

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Lee Gaus Flossmoor, IL

This is the third time I have used them, and they've helped me out of my situation. They know what they are doing, and they take all the worry out of it.

6 years ago

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Jessica Salt Lake City, UT

They didn't always get back to me when I would respond to them but otherwise they did really great. It was helpful that they were the middle man to kind of navigate the tax world that I don't know.

6 years ago

Reply from Tax Defense Network

Hi Jessica,
We hate to hear that we were not the best at getting back to you. Your feedback on this will allow for us to sharpen this skill moving forward. We do love hearing that we helped with navigating you through all of this.

Thank you for this great review.

Nov. 15th, 2018

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Robert Sacramento, CA

The case worker that I had kept me well informed anytime I tried to get in touch with her. If she didn't answer the phone, she got right back with me.

6 years ago

Reply from Tax Defense Network

Hi Robert,
We will be sure to pass this great review on to our team. Thank you so much for your response.

Nov. 15th, 2018

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John Wallback, WV

They've always done a good job for me. I'm pleased with the service I've gotten in the past three years. They did a good job when I needed it so I decided to try it again.

6 years ago

Reply from Tax Defense Network

Hi John,
We love hearing that we have been able to help you for the past three years.
Thank you so much for this great review.

Nov. 15th, 2018

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Plumerman

Ashley B and the staff of Tax Defense Network did a fantastic job on my business taxes in a timely fashion and I just want to thank them for a great job

6 years ago Edited January 10, 2024

Reply from Tax Defense Network

Plumerman,
We love to hear that we were able to handle you problem. Thank you for you great feedback as well.

Jul. 11th, 2018

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Amy Mercado and Pamela Thomas

Their expertise and great service are second to none.In my experience they really care about their customers and really go the extra mile. I recommend them highly.

6 years ago

Reply from Tax Defense Network

Thank you for the review!

Jul. 9th, 2018

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Ronnie Peters Bowie, MD

It's a great decision I made to come to Tax Defense Network. They are committed to resolve your taxes. They always ask you questions and give you feedback or your results.

6 years ago

Reply from Tax Defense Network

Hi Ronnie,
We may be a bit bias but we think you made a great decision as well. We are ecstatic to know that we were able to get you the results you were looking for.

Jun. 26th, 2018

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Alpha Roberson West Monroe, LA

I had a very nice experience with Tax Defense Network. My representative helped me out a lot and they were able to allow me to pay my back taxes in an amount I can afford.

6 years ago

Reply from Tax Defense Network

Great experience: Check
Great representative: Check
Affordable rate: Check

A happy customer: Priceless!

Thank you Alpha.

Jun. 26th, 2018

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disappointment Harwood Heights, IL

i had a tax lien against me from the irs. i hired your company [for several thousand dollars] and you did get the lien lowered. started out owing 44,000 and after paying over 1200.00 a month for over a year still ended up owing 39,000 and still paying that now. i had expectations of getting my debt lowered.with the loan to pay for your services and the debt still owed i owe more now than when i started this process which was 44,000. sorry, just disappointed i couldn't get a break on the amount owed to the irs.

6 years ago

Reply from Tax Defense Network

We strive for 100% client satisfaction and are sorry to hear you are not happy with our services. I have followed up with a private message to address your concerns.

Jun. 6th, 2018

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Anonymous

I signed up because they just seemed like they could help me. I had some issues with my case and it didn't go that smoothly. I didn't have any real tax relief. I don't regret signing up with them but I don't recommended to anybody.

6 years ago

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James M Stephens

I signed up with them because I heard some good things and I heard some bad things, it's kind of 50/50. I I feel good because I could get the majority of the taxes taken off for awhile.

6 years ago

Reply from Tax Defense Network

Hi James,
I am glad we were able to part of the good 50. Thank you for taking the time to leave this review as well.

Nov. 1st, 2018

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Danny L. Mendoza

I went with them because they could help me with what I owed. I don't really feel like they did much for me to be honest. I think I would've been better off just dealing directly with the IRS. I ended up paying them a bunch of money for nothing.

6 years ago

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Anonymous

I signed up with them, because I needed help with my taxes. The guy that I talked to was very friendly and tried to be helpful but the tax relief wasn't what we expected based on what they told us at the beginning when we called to ask for help. They said that they were going to do all this wonderful stuff for us and they didn't. Actually they said that they were going to do so but they didn't do it the way that we were promised by the first person that we spoke to.

6 years ago

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Anonymous

I signed up because I needed some help with my taxes. I was expecting more than what was available for me but they try to help me doing the best that they could. Overall they were pretty good, I know that nobody is perfect and there is always room for improvement.

6 years ago

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Anonymous

I didn't like the fact that they went through more than one person that I was dealing with, basically they change the person that I was working with a few times. I thought they could have done a better job, like other places were saying that they could relieve you of some of the the amount of tax, instead of going the route that they went to.

6 years ago

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Dawn Leffler

I signed up with them because I thought they were going to help us from the beginning process to the end getting our tax settled. They did not fulfill their end of the agreement as far as I'm concerned. They took thirty three hundred dollars from me and my husband and they didn't complete what they said. They were going to help us to file our taxes send them in and go to bed and try to get them as low as they could and they didn't do that part, they tried to add another three thousand dollars on to of what we paid in order to complete the process but that's not what we understood at the beginning. I did call and file a complaint.

6 years ago

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D.J.

I sign up with them because the are affordable. I had good communication with my representatives. It's comparable pretty much to everyone else. I wish I would it have took a little bit more time to research.

6 years ago

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William R Mchone La Grange, KY

As I oppose to some other similar company by coincidence there're a lot of them on the internet and I end up going with them because they seemed to be comprehensive in their capability. I believe it was on April of 2016 when they started working with my tax issue and it was tentatively resolved on November of 2016 except that it wasn't completely resolved and it finally got it resolved by January of 2018. It took almost 2 years to get it solved and during the process of it I was making payments to the government, I paid about $28,000 dollars on November of 2018 when the IRS was asking for $100,000 dollars and in the following year when I finally got it resolved I paid to the government a $100,000 dollars. I would not recommend them to anyone do to what happened. When I sent them an email it took them two, three or four days to send me an email or called me back, they were not very responsive in retrospect. I got no tax relief from their service, I end up paying the full tax bill plus interest expenses. I wish I've gone with another service.

6 years ago

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James Hey Las Vegas, NV

I had a fairly significant amount I owed to the IRS and I was hoping to get that reduced. They were generally fairly responsive and ultimately things were ok. They advertise that they have large reductions for taxes available but that's not really true. The whole tax relief field is basically just fraud and their advertisings are misleading. I paid money for nothing.

6 years ago

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Elmer C Mason Austin, MN

They were highly recommended in the reviews, so I went for it. They've done everything for me and they did it right away. I feel happy about going with them.

6 years ago

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Johnny R. Mccray

I needed some help with my taxes because I received some letters from the IRS. Whenever I reach out to someone I expect some type of response from them afterwards. They have considerably assisted me so far.

6 years ago

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Trina Lamb

They were friendly and helpful. Our representative, Michelle, was awesome. She was helpful, very knowledgeable, and very personable. They helped us a lot with our tax issue.

6 years ago

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R.O.

I owed some taxes and they took care of that problem for me. it was a little difficult to get in touch with them along the path, but they managed to resolve my problems. I haven't had any issues since.

6 years ago

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Matthew Shugailo Grayslake, IL

There was really no specific reason why I went with them. They were just the first ones that came up and I needed it. They took care of what I needed them to take care of. They really helped me with my problem.

6 years ago

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Anonymous Corinne, UT

They said they could stop my taxing and resolve my tax debt, so I went with it. When I initially talked with them I was assigned a tax agent. That fell through and they never contacted me about it so, in turn, I ended up with some problems as a result of their miscommunication. In the end they got the job done but not like they said they would.

6 years ago

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Edward A Thorpe Santa Cruz, CA

I signed up with them because they had a good reputation. I'm glad I reached out to them. They seem to know what they're doing and they handled my tax issues. They were always there when I needed them.

6 years ago

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In Iowa

Very little comunification of what is going on. Never had any written results of any comunifcation from them to the IRS. I just recived a bill from the IRS and thought I was told I was uncollectable. Very expensive. Did not go the way I wanted. I wanted more of a smaller payout and a mounthly installment. Many other things.

6 years ago

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Gant

They need to make sure people really understand better what they are signing up for and the complete process. Their process isn't terrible better than most but could still use some work.

6 years ago

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Greg Palm Bay, Florida

It started out a little rocky, the first associate we were dealing with didn't seem to interested in helping us. We were assigned another associate and she was much better. Had our best interest and kept us informed.

6 years ago

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Arneaud Wharwood Sterling, VA'

I needed some help with my taxes so I got them. Every time I had a question they were able to answer it and the response was usually very quick. They are trustworthy.

6 years ago

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James Cross Muncie, IN'

Since they had a good rating on Better Business Bureau I went with them. It has been a year since I started with them and nothing has happened yet. They take a little longer than I would like to return my calls. It's all a little iffy. I'd like them to hurry up and take care of stuff so I can get the taxes off my back.

6 years ago

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Pedro J Santos Augusta, GA

I called several companies, but they were very nice when answering my initial phone call. That was the reason why I signed up with them. They respond to all my questions and they have wonderful people working for them.

6 years ago

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Dameon A Johnson Lawrenceville, GA

They brought down the payment that I had to do. The brought it down enough so that it was more affordable for me. They're actually helping me out, it's a good company.

6 years ago

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Charles A Fite Las Vegas, NV

Fear of the IRS is what made me sign up with Tax Defense. The people were very hospitable and good, but the process wasn't really clearly defined for me. It just seemed like a big waste of money compared to just going directly with the IRS. It did not even reduce my payment whatsoever. I could've taken care of it all myself and get it done more quickly. I feel like I was just misinformed about it or didn't make enough research before making the decision.

6 years ago

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Anthony De Julio Folsom, CA

They were advertising somewhere and we wanted to try them. We made a mistake in signing up with them though. They started off really nice but the people handling our case did not follow through on things. They were always unavailable and it was just hard to get in touch with them. In fact, they were supposed to call us the other day but they haven't done that yet. They also weren't truthful, in fact we had to hire another attorney to get them to move along. Right now we are going through a bunch of paperwork that we signed and realizing that they misled us on a whole bunch of items. We were paying them to help us but in the end we just paid them to do basically nothing and cause us trouble. In the end it all cost me over twenty thousand dollars. I could've done pretty much the same thing that they did by calling the IRS or paying the federal taxes myself. It was just a very unpleasant situation. I've talked to other people that ended up quitting halfway through with them. I would tell everyone to not even start with them.

6 years ago

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William H Hall Mattapoisett, MA

They were very confident in everything they said they would do and have done everything they said they would. I certainly appreciate what they've done.

6 years ago

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Christopher K Klimpke Marshfield, WI

They are easy to work with and they always reach out to me when settlement issues come up. The service is very fast too and they take care of problems right away. I feel great about going with them.

6 years ago

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Lamarr A Cook Plainfield, IL'

I had taxes that I needed help with, so I signed up. They don't tend to respond as quickly as I'd like them to though. This happens both through phone calls and email communication. Still, I'm happy with the outcome.

6 years ago