Name: Tax Defense Network
Rating: 4.9

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Mary Ahoskie, NC

I called them, the website says- taxes owed from 0 to 9999, I owe 6000, they said they could not help me, because it had to be 1000 or over. What

10 years ago

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Verified Customer

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Jamie Richardson Port Hueneme, CA

They take too long to return emails. Very disappointing

4 years ago

Reply from Tax Defense Network

Hello, Jamie. Thank you for providing your honest feedback regarding your experience. Consistent communication is crucial to the success of our services. We are truly sorry to hear that you experienced a lapse in communication during your time with us. Client feedback like yours allows us the opportunity to improve our processes and procedures to create better client experiences. Our team will be reviewing this concern to ensure that it is appropriately addressed. Thank you again for your feedback and for choosing TDN as your tax debt resolution company.

Jun. 2nd, 2021

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Verified Customer

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Garry paczesny Chicago, IL

Never return calls can never get a straight answer

5 years ago

Reply from Tax Defense Network

Hello, Garry. Thank you for reaching out to us regarding your case concerns. We would like to sincerely apologize for any delay in communication that has occurred during your case. It's important that communication with our clients is consistent and informative. We will be following up with you regarding your feedback. Thank you for bringing this concern to our attention. We hope to address this issue and improve your perception of our services moving forward.

Feb. 16th, 2021

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Verified Customer

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Derrick Mathis Atlanta, GA

Slow, expensive and it was not worth 10k

5 years ago

Reply from Tax Defense Network

Hello, Derrick. We are sorry to hear that you were dissatisfied with our services. We understand that the time needed to establish a resolution can be quite lengthy, but we can assure you that we work as quickly as possible to resolve tax concerns that may have taken years to accumulate. The response time of the entities we communicate with may have been longer than usual as well. This is due to the events that have occurred within this last year. We are saddened to hear you were disappointed with your experience, but we truly value your feedback. Thank you for assisting us in creating better client experiences.

Feb. 11th, 2021

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Verified Customer

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Debbie Atoka, TN

Thought they would help me, ended up costing me more money

5 years ago

Reply from Tax Defense Network

Hi Debbie,

We would like to contact you to go over any concerns with your case. Please let us know how to reach you at your convenience.

May. 11th, 2020

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Verified Customer

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Robert Ontario, CA

I never recieved a reduction in taxes that I owe

6 years ago

Reply from Tax Defense Network

Hi Robert. Thanks for leaving us the honest feedback. We strive to exceed your expectations. We would like to review your case in detail for other possible options. Please reach out to us at you earliest convenience at 888-829-0563 ext 165.

Oct. 8th, 2019

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Verified Customer

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Aes

They didn't help me at all. Nothing .I couldn't do nothing

6 years ago

Reply from Tax Defense Network

Aes, we would love the opportunity to review your case once more. Please reach out to us at 888-829-0563 ext 611 or Email us at . Let us make things right.

May. 21st, 2019

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Verified Customer

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Kifilu

They couldn't defend me against the state enforcement agent

7 years ago

Reply from Tax Defense Network

Kifilu,

I would like to have someone look into your case further and see why this happened. Can you please give us a call at 888-829-0563?

Feb. 22nd, 2019

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Verified Customer

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Danny Crews

Failed to resolve taxes for over 13 months

7 years ago Edited September 14, 2021

Reply from Tax Defense Network

Danny,

Please contact us at 888-829-0563 so we can fix this.

Dec. 18th, 2018

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Verified Customer

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Carson McGee

Never call me back. Company never follows thru.

7 years ago

Reply from Tax Defense Network

We never want our clients to feel this way or that they're not a priority. Please contact us at 888-829-0563 so we can correct this.

Dec. 12th, 2018

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Verified Customer

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LEWIS BYERS

Poor customer service Poor communication

7 years ago

Reply from Tax Defense Network

Lewis,

That's not what we like to hear. Please contact us at 888-829-0563 so we can correct this.

Dec. 14th, 2018

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Verified Customer

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The whole company

Communication is poor for the thousands of dollars paid.

7 years ago

Reply from Tax Defense Network

Communication is key and if we are not providing that for you, we would like to hear more to better ourselves. Please contact us at 888-829-0563.

Dec. 17th, 2018

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Verified Customer

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Beatrice

not one thing has been accomplished in 7 months

7 years ago

Reply from Tax Defense Network

Beatrice,

That's not what we like to hear. Please contact us with more information at 888-829-0563 so we can look into this.

Dec. 14th, 2018

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Verified Customer

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E. D S

Didn't help me at all .just left me with a lawyer fee.

7 years ago

Reply from Tax Defense Network

Please reach out to us at 888-829-0563. This definitely sounds suspicious and we would like to correct it.

Dec. 17th, 2018

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Verified Customer

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Michael regan Clifton Heights, PA

Lack of communication between client and representative.

7 years ago

Reply from Tax Defense Network

Mike, my apology to you for these issues. Would you be willing to discuss in more detail? Please contact us at 877-856-5118 to discuss. I have also sent you a private message with more information.

Jul. 16th, 2018

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Verified Customer

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Sharon Hartwell

Poor representation and lack of communication

7 years ago

Reply from Tax Defense Network

Sharon,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Verified Customer

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Ronald Landrum Neosho, MO

They did nothing to solve my tax problem.

7 years ago

Reply from Tax Defense Network

Ronald, please contact us at 877-856-5118 to discuss your case in more detail. I have also sent you a private message. Thank you.

Jul. 16th, 2018

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Verified Customer

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Not worth it Portsmouth, VA

Didn't review all possible opinions for paying the irs.

7 years ago

Reply from Tax Defense Network

We hate to hear this was your experience with Tax Defense Network. If you would contact us directly at 877-856-5118 one of our Client Solutions Representatives will help to review your concerns.

Jun. 6th, 2018

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Verified Customer

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Anonymous

I paid to provide a service for me n got no results

7 years ago

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Verified Customer

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Jack Aubrey

Poor client service and 2 errors on my Oregon tax return.

7 years ago

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Verified Customer

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oscar

I'm paying more a month than I was paying

8 years ago

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Jammie Benoit Orlando, FL

I want to thank Kevin B for all his hard work!

3 years ago

Reply from Tax Defense Network

Thank you for your positive feedback about your experience, Jammie. We appreciate the opportunity to assist you with your tax matters!

Feb. 1st, 2023

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najib mohamed Minneapolis, MN

It’s great people specially working with Monica G!

3 years ago

Reply from Tax Defense Network

Thank you for this great review, Najib! We're happy to have been your choice of tax resolution specialists!

Jun. 1st, 2022

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Dee Severn, MD

Carman was a great help. She explained everything.

4 years ago

Reply from Tax Defense Network

Hi, Dee. We're glad to hear that Carmen made this a positive experience for you. We sincerely appreciate your feedback and are happy to have been able to assist you!

Apr. 16th, 2021

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jgallaud New York, NY

so far so good. Brittany and Calvin have been forthright

6 years ago

Reply from Tax Defense Network

Hi jgallaud. We are so thankful to hear everything is going well. It means so much to us when we know we are on track and getting everything done to meet your expectations. You have a team of professionals standing behind you.

Feb. 12th, 2020

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Ryan Kahoka, MO

Thank you John for your help and guidance

6 years ago

Reply from Tax Defense Network

Hi Ryan. It has been our pleasure to be assistance in all your needs. Even more, we are so happy John was able to give you the guidance to help you with your financial future. If ever you find we can help in the future, feel free to reach out to us.

Jan. 28th, 2020

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Matt R San Francisco, CA

I received excellent service ! Amber was great!

6 years ago

Reply from Tax Defense Network

Matt, thank you for letting Amber know she was excellent. We appreciate having you as our client and will be here for you now and always.

Sep. 18th, 2019

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Elmer Sanders Taylor, WI

Below standard communication, I had to beg and complain on multiple occasions for assistance with my case

6 years ago

Reply from Tax Defense Network

Elmer, thank you for taking the time to leave us your candid feedback. We are sorry to hear that your experience has been this stress filled. We would love the opportunity to discuss your experience, please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

Jul. 9th, 2019

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Gadi Lum Sanford, NC

This was the worst decision I could have made. The company did not do what they claimed they could do. A total scam

6 years ago

Reply from Tax Defense Network

Gadi, I am sorry to hear the you've had such a negative experience. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or email us at . We look forward to making things right.

May. 3rd, 2019

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Janet Spartanburg, SC

My rep communicates with an attitude and does not include me in the actions that are going to take place

6 years ago

Reply from Tax Defense Network

Janet, thank you for your honest feedback. We would love to make it up to you and discuss the details of what can be done. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

May. 6th, 2019

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Anonymous Newnan, GA

Initially seemed to be good, but once case was assigned to another agent...not sure yet...seems to double talk a little

7 years ago

Reply from Tax Defense Network

Anonymous,

We would like to hear more about your experience and why you're having these doubts. We are always looking for feedback to improve and we would like to do it earlier vs later. Please contact us at 888-829-0563.

Jan. 10th, 2019

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Minh Nguyen

Very polite, patient, explained everything I asked about

7 years ago

Reply from Tax Defense Network

This is great news. Thank you so much for your review.

Dec. 28th, 2018

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Anonymous

Their follow-up and communication leaves a lot to be desired.

7 years ago

Reply from Tax Defense Network

We are constantly trying to improve. I am sorry to hear that your experience wasn't as enjoyable as it should have been. If you're ever in need of help again, hopefully you will choose us.

Dec. 31st, 2018

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David Hall Las Vegas, NV

They charged me thousands of dollars and they really did nothing for me. They did what I could of done for free

7 years ago

Reply from Tax Defense Network

David,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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unhappy customer Gainesville, GA

know their business, but pushy about pay us first before we tell you anything

7 years ago

Reply from Tax Defense Network

We are extremely disappointed to hear this. We would love to discuss further, please contact us at 888-829-0563.

Nov. 26th, 2018

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JOJO Portland, OR

well I got hung up on and never back.. So right now not good

7 years ago

Reply from Tax Defense Network

Hi JOJO,
We are very sorry to hear that you were hung up on. We would love for you to call us back ASAP so we can undo what we have done.

Please call us at 888-829-6911

Oct. 25th, 2018

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Norma Jamison-Birks Alameda, CA

Clear and to the point ask to what I needed to do.

7 years ago

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Karen New York, NY

The worst company ever!!! Only there to take the money. They do NO work! DONOT HIRE THEM!SACE YOUR MONEY!

7 years ago

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unsatisfied Shelbyville, KY

high pressure when they think you are close to making a decision

7 years ago

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Stacy Gypsum, CO

Once I got assigned a case manager things went smoothly.

7 years ago

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Tee St Louis, MO

Informative pricey looking for something cost effective

7 years ago

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Anonymous Woodbridge, VA'

They went above and beyond to help with my situation

8 years ago

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Danielle Gould Santee, CA'

in the sales pitch is not exactly what occurred. A little misleading

8 years ago

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Unsatisfied Dade City, FL

Was told I would receive a call at 5:30 pm. Left work early to receive the call in private. Call never came.

8 years ago

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Lori Hege Winston Salem, NC

Great people to work with. They helped alot.

9 years ago

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Teckla Tavares Kailua, HI

It was fine. Need more customer communication

4 years ago

Reply from Tax Defense Network

Hello, Teckla. Thank you for taking the time to provide this review of your experience. We appreciate you informing us of this concern so we may create better client experiences in the future. Thank you again for this feedback and your business!

Aug. 9th, 2021

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Derrick Chambliss South Bend, IN

I got passed from one agency to another then to another. did not get any service.

6 years ago

Reply from Tax Defense Network

Derrick, I am sorry to hear that you have had such a rocky experience. Please reach out to us at at 888-829-0563 ext 611 or Email us at . We will make things right.

May. 7th, 2019

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Anonymous

They did not come through for me did not help me with my tax problem at all

7 years ago

Reply from Tax Defense Network

Anonymous,

I'd like to know your real name so I could look into your case further. We would like to come through for you if you'd give us the chance.

Dec. 28th, 2018

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Shantell

My case worker will not call back or respond.

7 years ago

Reply from Tax Defense Network

Could you please contact us at 888-829-0563? We will make sure you get your answers asap.

Dec. 28th, 2018

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Anonymous

Had 6-7 different people handle my account

7 years ago

Reply from Tax Defense Network

Anonymous,

We are sorry you are frustrated by this. We want to ensure that the best person handles your case throughout the entire process.

Dec. 31st, 2018