Name: Tax Defense Network
Rating: 4.5

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DCJones

It left us in more debt than we started, Atty. fee $ 4,000.00 it took them more than a month to take our case, the contact person name kept on changing.

5 years ago

Reply from Tax Defense Network

DC,

I understand your frustration but could you please contact us at 888-829-0563 so we can hear more and assist further?

Dec. 28th, 2018

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Satisfied customer Billy

Great to work with. Quick responds times via emaiailsls and phone calls

5 years ago

Reply from Tax Defense Network

Satisfied customer, great name!

Thank you so much for your review. We hope to see you again but under better circumstance. Maybe just for tax prep?

Dec. 28th, 2018

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Earl R. Cathey

Personal turn over caused me to not get the service expected. Total lack of communication with case workers.

5 years ago

Reply from Tax Defense Network

Earl,

I'm sorry to hear this. I will have your case looked into and definitely pass along your feedback to help us improve.

Dec. 28th, 2018

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Sam

Very easy to deal with. Very informative, especially the initial onboarding process.

5 years ago

Reply from Tax Defense Network

Sam,

Great news! Thanks for allowing us to help you and sticking with us!

Dec. 28th, 2018

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Bea Gilbert, AZ

Thorough job and positive outcome. Tax return services as well

5 years ago

Reply from Tax Defense Network

Bea,

Great news! Hopefully we will see you again for tax prep.

Dec. 31st, 2018

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Dick Saint George, UT

They keep you informed as to what is going on and also any changes.

5 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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George San Angelo, TX

Fast efficient work done with prompt answers to my questions

5 years ago

Reply from Tax Defense Network

George,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Peggy mccomas Fairfield, TX

They solved my problems Nd settled my Irs debt and gave me peace of mind

5 years ago

Reply from Tax Defense Network

Peggy,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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walter thomas Encinitas, CA

Worst service ever. Terrible service. Terrible customer service. I was changed advisors THREE times and over a year and a half later, it's still not resolved.

5 years ago

Reply from Tax Defense Network

Walter,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Daisha Atlanta, GA

Very helpful staff. Whenever I call to get assistance I'm always greeted with care.

5 years ago

Reply from Tax Defense Network

Daisha,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Kim Marks Woodland Park, CO

Was very friendly on the phone and called when ever there was an update.

5 years ago

Reply from Tax Defense Network

Kim,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Troy walton Tallahassee, FL

They did what they said but I would've like to see some kind of settlement on the penalties I owe

5 years ago

Reply from Tax Defense Network

Troy,

Thank you for your review. We are happy we could help with your situation.

Dec. 4th, 2018

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Rick Marino Mount Holly, NJ

Max was very efficient he kept us informed and handled everything.

5 years ago

Reply from Tax Defense Network

Rick,

Max is a superhero! So glad to hear that your situation was handled with care and you're pleased with the outcome.

Nov. 28th, 2018

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Charlie Mooresville, NC

Just hired them to handle my tax issues. So far they've been great to work with.

6 years ago

Reply from Tax Defense Network

Charlie,

You have, equally, been a pleasure to work with.

Thank you for your review.

Nov. 20th, 2018

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Debbie Alpharetta, GA

Awesome service took care of my situation with great results

6 years ago

Reply from Tax Defense Network

Debbie,

You're awesome! We are glad that you received the results you were hoping for.

Have a fantastic Thanksgiving.

Nov. 19th, 2018

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Roger Greeneville, TN

They have very helpful and knowledgeable in how to deal with the IRS.

6 years ago

Reply from Tax Defense Network

Ra Ra Roger THAT!
We love hearing that we could be very helpful in your case. Thank you for taking the time to leave this great review.

Nov. 15th, 2018

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Steve Melek Youngstown, OH

Excellent service by Max W with national tax defenders service.very helpful.

6 years ago

Reply from Tax Defense Network

Steve,
Thank you so for the response. We will be sure to show Max some love. He will love to hear about this.

Thank you again for the great review.

Nov. 14th, 2018

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Anonymous Norco, CA

The process is very long and i don't like the way they can't just tell me the bottom line and the price

6 years ago

Reply from Tax Defense Network

We appreciate the feedback and are available to discuss your concern in more detail if you wish; please contact us at 904-309-7859.

Jun. 6th, 2018

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Sure Blackfoot, ID

Didn't do any work, but based on an hour talking with them they seem sincere. Could be a positive experience.

6 years ago

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Ed Queen Creek, AZ

Because he didn't want to help me, he had all kinds of reasons why they couldn't help. When I was through I felt like your company was false advertising

6 years ago

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Cary Thayne New Kensington, PA

Excellent communication. Good People. Would definitely recommend them.

6 years ago

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Rich S. Grand Haven, MI

They took my call and offered advice without pressuring me into a sale

6 years ago

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Cbrit Berthoud, CO

The gentleman I talked to on the phone gave me great information.

6 years ago

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Eunice Snellville, GA

They solved my tx. issue very quickly once they got my tax information

6 years ago

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J green Vacaville, CA

Customer service was amazing and Katherine V was patient and kind.

6 years ago

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Natalie Shuman Mobile, AL'

They were not able to reduce my taxes, therefore I did not recover any of their $ 3,000.00 plus fee.

6 years ago

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Michelle McGrandy Spring Hill, FL'

Thing well as possible to help me So thank you for your services.

6 years ago

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Joshua Broadway. Pecos, TX

They charged me over $5000 and didn't get my taxes down any from what was owed. I could have accomplished what they did by myself.

6 years ago

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Christopher St John Pittsfield, MA

Had set up a phone appointment to finish speaking to the representative never received a call ....called twice after that date with no return call yet again! Waisted of time

6 years ago

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Pamcakes Midland, GA

from the moment I called it was very easy and a much needed relief

7 years ago

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scott bryant Mooresboro, NC

Communication is very good and their always very prompt very friendly.

8 years ago

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Russ Johnson Colorado Springs, CO

The Team Did a great job and especially Wendy T for her help

8 years ago

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Aracely Mitchum

Always friendly,always answered my questions, took good care of me

8 years ago

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Elizabeth Vaden Jacksonville, FL

Diane Netwon was very helpful the entire way through the process.

8 years ago

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Megan Weidle Akron, OH

They respond quickly and the customer service team seems to car a lot about their clients!

2 years ago

Reply from Tax Defense Network

We strive to provide exceptional experiences to our clients, so we're happy to hear we've exceeded your expectations. Thank you for leaving this feedback for our team!

Apr. 29th, 2022

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Laura Mccall Marysville, CA

They helped me fix my errors on my taxes.. they are super friendly and work fast

2 years ago

Reply from Tax Defense Network

We're happy to have provided a satisfying resolution for your tax concerns. Thank you for your feedback, Laura!

Apr. 29th, 2022

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Verified Customer

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Ricardo Ramirez

Nothing was done , it just increase what I was suspose to pay

2 years ago Edited January 10, 2024

Reply from Tax Defense Network

Hi, Ricardo. We're so sorry to hear you felt our services weren't of value to you. Based on your feedback, we see that you have concerns about your resolution. We would be more than happy to speak with you and discuss this matter in greater detail. We will be contacting you very soon and look forward to working towards a resolution for your concerns.

Dec. 14th, 2021

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Verified Customer

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Joseph Easley Longview, TX

My experience was not good. Poor communications.

3 years ago

Reply from Tax Defense Network

Hello, Joseph. Thank you for taking a moment to provide this feedback about your experience. We take communication concerns very seriously as consistent communication is imperative to the progression of our client's cases. Our team appreciates you bringing this information to our attention. We will be reviewing this information internally to determine how we can best support our clients. Thank you again for your feedback and for assisting our team in creating better client experiences.

Oct. 26th, 2021

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Verified Customer

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Sean Gaarder Overgaard, AZ

I did most of the follow-up finding out what was going on for my defense

3 years ago

Reply from Tax Defense Network

Hello, Sean. Thank you for your feedback regarding your experience. We are saddened to know that you felt the communication on your case did not meet your expectations. Our team works to provide our clients with updates as soon as changes or new information becomes available. Resolving a tax debt can be a long process, especially considering the challenges that have impacted us all over the last year. Your feedback is important to us and we take your concerns very seriously. We appreciate you bringing this information to our attention, we will be reviewing this matter internally.

May. 24th, 2021

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Verified Customer

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Charles Roetz Woodstown, NJ

I was duped and misled see you in court have a nice day!!!!!!!!

3 years ago

Reply from Tax Defense Network

Hello, Charles. We are very sorry to hear you are dissatisfied with our services. It appears you have questions regarding your provided resolution and we would be more than happy to discuss this information with you. It's extremely important to us that you are satisfied with your experience and fully informed of the resolution options specific to your circumstances. Your concerns have been escalated to our management team to review. We will be contacting you soon and look forward to addressing any other questions or concerns you may have.

May. 17th, 2021

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Verified Customer

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Michael Allison Des Moines, IA

Hard to reach representatives and get feedback.

3 years ago

Reply from Tax Defense Network

Hello, Michael. Thank you for your feedback about your experience. We are sorry to hear that you've experienced difficulty communicating with your servicing representatives during your time with us. We take this matter very seriously and will be escalating your concerns to our management team for review. We will be following up with you soon to review changes to improve your experience moving forward. We look forward to speaking with you and improving your perception of our company and services.

Mar. 18th, 2021

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Verified Customer

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Brad McNeill Houston, TX

Ineffective, slow, non-communicative and they charge up front.

3 years ago

Reply from Tax Defense Network

Hello, Brad. Thank you for your feedback regarding your experience. We're saddened to see that you are unhappy with your services thus far. We understand that resolving tax concerns can be a long and frustrating process. Please know that we work as quickly and efficiently as possible. Each case is unique and so is each solution. So, it's important to consider unforeseen factors while reviewing any delays in your tax resolution. Tax Defense Network also understands that our clients have different financial needs, so we do provide a variety of payment options to assist our clients when possible. We sincerely apologize if these options weren't provided or did not fit what you were needing at the time. To discuss your case in more detail, we will be following up with you soon. We hope to speak with you and resolve any other concerns that you may have. Creating a better experience for you is extremely important to us and we will do everything possible to improve in the future.

Mar. 4th, 2021

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Verified Customer

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Michael Everett

Very slow and hardly no contact unless forced

4 years ago

Reply from Tax Defense Network

Mr. Everett, Thank you for your feedback. We always strive to get our clients into the best resolutions possible based on the individual situation. The IRS and states are very slow moving with these type of cases, especially during Covid and it can certainly add to an already stressful situation. Please contact us if you have any questions regarding your resolution.

Sep. 25th, 2020

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Verified Customer

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Brian Evison8

Taking my money every month but not providing services.

4 years ago

Reply from Tax Defense Network

Mr. Evinson. I will have our management team reach out to you to go over your case. What would be the best way to reach you?

Aug. 7th, 2020

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Verified Customer

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Honest person taken advantage of

Very dishonest company. Complete was of money. Did not negotiate at all.

5 years ago

Reply from Tax Defense Network

We never want our clients to feel as if they were taken advantage of. Please contact us at 888-829-0563 so we can look into this further.

Mar. 20th, 2019

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Verified Customer

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Corey

Very misleading in their work, too much non communication, very unprofessional

5 years ago

Reply from Tax Defense Network

Corey,

I am sorry to hear that this was your experience. We strive to make sure our clients never feel this way. Please contact us at 888-829-0563 so we can look into this further.

Feb. 22nd, 2019

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Verified Customer

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Dennis Wade

Takes to long to get accurate information to perform quests

5 years ago

Reply from Tax Defense Network

Dennis,

I am sorry to hear this. I will pass this information along to ensure that this issue is resolved across the board.

Feb. 26th, 2019

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Verified Customer

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student loans

They took too long to respond and didn't help me get my loans consolidated.

5 years ago

Reply from Tax Defense Network

I am sorry to hear this. I would like to look into your case further and see what the hold up was on getting you the communication and resolution. Please contact us at 888-829-0563.

Feb. 26th, 2019

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Verified Customer

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Michele Fort Wayne, IN

They took a long time to get things situated and was very costly.

5 years ago

Reply from Tax Defense Network

Michele,

I am sorry to hear this. We would like to hear more about your experience. Please contact us at 888-829-0563.

Feb. 13th, 2019

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Verified Customer

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Never use Tax Defense Network Dunedin, FL

They did not seem to know what they were doing. Very inaccurate returns.

5 years ago

Reply from Tax Defense Network

This is very serious. We would like to hear more about this. Could you please contact us at 888-829-0563?

Jan. 22nd, 2019